ASTA Global Convention 2014

ASTA Global Convention

EVENT Guide On the Norwegian Breakaway

14-21 SEPT New York & Bermuda

ASTAGLOBAL CONVENTION

ASTA Recognizes and Appreciates Global Convention 2014 Sponsors

Expand your world. Go with the pros. www.ASTA.org

ASTAGLOBAL CONVENTION

Table of Contents Ship Map...............................................................................................2 Letter from ASTA President & CEO ................................................4 ASTA Executive Committee & Board of Directors ........................5 General Information A-Z ...................................................................6 Show Schedule .....................................................................................8 Bermuda Information ......................................................................16 Educational Seminar Descriptions .................................................18 Trade Show Floor ..............................................................................26 Exhibitor Listing ................................................................................27 Exhibitor Descriptions and Contact Information ........................29 ASTAPAC Donors.............................................................................36

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ASTA Premium Members................................................................38 Top 10 Reasons ..................................................................................40

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ASTA Global Convention

ASTAGLOBAL

CONVENTION PLACES TO EAT

BARS, LOUNGES & ENTERTAINMENT

Deck 6

Deck 8 NACTA Day

Spiegel Tent

Cagney’s Steakhouse

Taste Main Dining Room

Education

Savor Main Dining Room

La Cucina Italian Restaurant

Le Bistro Education French Restaurant

Moderno Churrascaria

Teppanyaki

Ocean Blue by

Deck 7

Ocean Blue on The Waterfront

Shanghai’s Noodle Bar Tradeshow The Manhattan Roundtables Room Tuesday/ Main Dining Room Saturday General Session

Deck 8

Atrium Café & Bar

Fat Cats Jazz & Blues Club Education

Headliners Comedy Club

Dolce Gelato

O’Sheehan’s Neighborhood Bar & Grill

Deck 6

Education

Education

Mixx Bar

Maltings Beer & Whiskey Bar

Spiegel Tent Education

Breakaway Theater

Prime Meridian Bar

Deck 7 Bar 21 Bliss Ultra Lounge

Carlo’s Bake Shop

Breakaway Theater

The Raw Bar

Casino

Wasabi

O’Sheehan’s Neighborhood Bar & Grill

Deck 15

The Humidor Cigar Lounge

Education Monday General Session

Shaker’s Cocktail Bar ASTA/NACTA Ice Bar Winners Reception Deck 10 & 11 The Studio Lounge Deck 15 Waves Pool Bar Deck 16

Garden Café Spice H2O Deck 16

The Haven Lounge

The Haven Restaurant

Uptown Bar & Grill

Uptown Bar & Grill

Deck 17

Opening Party

Vibe Beach Club Sundeck Bar

Basketball Court

Deck 18 Deck 17

Bungee Trampoline, Spider Web, Ropes Course, Miniature Golf, Sports Complex

Deck 16

S

9274-9322, 9874-9922 Cagney’s Steakhouse, Moderno Churrascaria, Prime Meridian Bar, Dolce Gelato, Carlo’s Bake Shop

R

10272-10316, 10601-10607, 10872-10916

11184-11268, 11601-11667, 11784-11868 10186-10270, 10786-10870 9188-9278, 9788-9872 Photo Gallery, Gift Shops, , Ocean Blue on Shaker’s Cocktail Bar, Humidor Cigar Lounge, Maltings Beer & Whiskey Bar,

L

Deck 08

11270-11314, 11669-11699, 11870-11914

O

Deck 11

Splash Academy Youth Center, 12182-12272, 12601-12657, 12782-12872

T

12274-12310, 12659-12683, 12874-12910

A

Deck 12

Splash Academy Youth Center, 13180-13264, 13601-13659, 13780-13864

V

13266-13308, 13866-13908

14152-14236, 14601 14631

E

14238-14278, 14838-14878

Deck 13

Deck 09

Aqua Park, Kids’ Aqua Park, Sun Deck, The Market Place, Waves Pool Bar, Hot Tubs

Garden Café

Deck 14

Deck 10

Uptown Bar & Grill, Video Arcade, Climbing Wall, Sun Deck, Jogging/Walking Track,

Spice H 2O, Entourage Teen Lounge

Deck 15

The Whip & Freefall Waterslides,

Shanghai’s Noodle Bar, Bliss Ultra Lounge, Bar 21, Breakaway Casino,

The Manhattan Room Main Restaurant E

Deck 07 Deck 06

Taste Main Restaurant , Savor Main Restaurant, Mixx Bar, Teppanyaki, Atrium Café & Bar, Shore Excursions, Internet Café, Library, Meeting Rooms,

Deck 05

5146-5240, Medical Center, 5601-5655, 5746-5840

Aft

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FITNESS & FUN

ASTAGLOBAL CONVENTION

PLACES TO KNOW

Decks 12 and 13

Deck 16

Deck 5

Splash Academy Youth Center

Climbing Wall

Medical Center

Entourage Teen Lounge

Deck 6

Deck 8

Art Gallery

Photo Gallery

Card Room

Gift Shops

The Atrium

Tradewinds Tax- & Duty-Free

Deck 14 Spa

Jogging/Walking Track

Deck 15

Kids Area

Aqua Park Kids’ Aqua Park Hot Tubs

Sun Deck

Deck 7

Guest Services

Video Arcade

Internet Café

The Haven Courtyard

Meeting Rooms

Sun Deck

Deck 17

Library

The Market Place

Shore Excursions

Spa

The Whip & Freefall Waterslides

Spa Thermal Suite

Bungee Trampoline

Pulse Fitness Center

Minature Golf

Restaurant Reservations

Salon

Ropes Course

Cruise Consultant

Barber Shop

Spider Web

Salt Room

Sun Deck Sports Complex The Haven Sun Deck Deck 18 Basketball Court Freestyle Sun Deck

ATM

Complimentary dining Specialty dining with a cover charge Exclusive to The Haven Exclusive to the Studios The Waterfront

ASTA Global Convention Activities Activities

Freestyle Sun Deck Sun Deck Kids Area

Vibe Beach Club, The Haven Sun Deck, Sundeck Bar The Haven Restaurant, The Haven Lounge, The Haven Courtyard 16100-16130, 16700-16722

V

9100-9186, 9401-9463, 9700-9786 8100-8180, 8401-8419, 8700-8780

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O

R

S A

Spa 14100-14150, 14700-145750 13100-13178, 13401-13479, 13700-13778 12100-12180, 12401-12485, 12700-12780 Studio Lounge, 11100-11182, 11401-11431, 11501-11571, 11700-11782 Studio Lounge, 10100-10184, 10401-10449, 10501-10521, 10700-10784

E

Spa Thermal Suite, Fitness Center, Barber Shop, Salon, Salt Room, 15100-15126

O’Sheehan’s Neighborhood Bar & Grill

L

Le Bistro French Restaurant, Headliner’s Comedy Club, Restaurant Reservations, Cruise Consultant, ATM, Guest Services, Art Gallery

E

The Waterfront, Tradewinds Tax- & Duty-Free, The Raw Bar, Wasabi, La Cucina Italian Restaurant, Fat Cats Jazz & Blues Club, Ice Bar

Card Room, Spiegel Tent, Breakaway Theater 5100-5144, 5401-5455, 5701-5744

Forward

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WELCOME TO ASTA GLOBAL CONVENTION Welcome aboard the Breakaway as we prepare to “Seas the future” together in this unique setting for an ASTA Global Convention (AGC). We have our eyes trained on the horizon so we can help you prepare for what lies ahead. We know that the only way we are going to make a difference, to effect change, to move the needle in a way that ensures a vibrant travel industry, is to focus our energies on the same opportunities at the same time. Together.

As travel professionals, you are in the experience business. And nothing can replace the experience of meeting face-to-face and having the kind of conversations with your peers and with the experts that will inevitably make you better at what you do.

Here is what you can expect during the convention this week:

Sales Sessions to Boost your Profitability—we have a lineup of sales executives with decades of experience on how to drive up your bottom line, such as Norwegian’s own Andrew Stuart, EVP of Global Sales and Passsenger Services. They’ll teach you how to strengthen your supplier relationships, or your agent relationships if you are a supplier, to become a sales superstar and to upsell whether it be tours or cruises or group travel.

Inspiration—We designed many of the sessions to look beyond the present, and to inspire. You’ll be inspired

by Nolan Burris, chief Visioneer of Future Proof Travel Solutions who will lead you to new levels of excellence.

You’ll be entertained by speakers such as cruise expert Jeff Drew who wants you to think outside of the box and fine a new niche, and you’ll be ready for the next generation of leisure traveler after hearing how to stay one step ahead by CBS News Travel Editor Peter Greenberg.

A Great Destination—We’ll spend three days on Bermuda, the “Jewel of the Atlantic,” where you will experience the destination either through ASTA-only events or by enjoying the shore excursions. And we have lined up hotel inspections for you to learn more about the properties.

Enjoyment—We’re on an award-winning cruise ship, so that speaks for itself. In addition to the dining, nightlife/entertainment and spa offerings on the ship, we also have a Taste of Bermuda gathering on land with local suppliers, and a special reception in the historic City Hall of Hamilton with Mayor Graeme Outerbridge.

And finally, we want to thank you for choosing to take the time to join us for this week-long adventure. It is our hope that you will be inspired and find new ways to move your business forward and sharpen your sales skills. The opportunity to network with your peers is just as valuable as the educational sessions. If you are not an ASTA member, we hope you will consider joining and benefitting from all we do to promote and defend this community. To our proud partners and our members, we thank you for your continued support and hope that you enjoy Bermuda and Norwegian’s Breakaway.

I look forward to spending time with you this week.

Zane Kerby

President & CEO, ASTA

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ASTA Executive Committee & Board Members Directors-at -Large President & CEO

Zane Kerby, MBA ASTA Alexandria, VA 703-739-6804 zkerby@asta.org

Jason Coleman, CLS, CTC, DS, ECCS, LCS Jason Coleman, Inc. Los Angeles, CA jason@jasoncolemaninc.com Jay M. Ellenby

Chairman of the Board

John I. Lovell, CTC Breton Village Travel Services, Inc. Grand Rapids, MI 616-942-3013 jlovell@bretontravel.com Vice President & Secretary

Roger E. Block, CTC Travel Leaders Franchise Group Plymouth, MN 763-744-3788 rblock@travelleaders.com Treasurer

Leo A. Zabinski, CTC, MCC, DS Classic Travel Bluffton, SC 843-815-9228 lazabinski@yahoo.com CAC-Member Director (CAC Chair)

Marc Casto Casto San Jose, CA 408-984-7000 Marc.Casto@casto.com

Safe Harbors Business Travel Group BelAir, MD 410-547-6565 jellenby@safeharbors.com Jackie Friedman Nexion,LLC Irving, TX 972-629-4798 jackie.friedman@nexion.com Caitlin Gomez HRG North America New York, NY 212-404-8819 caitlin.gomez@hrgworldwide. com John Lovell, CTC Vacation.com Alexandria, VA 703-535-5505 jlovell@vacation-corp.com Laura Rodriguez Marina Tours And Travel Arizona LLC Phoenix,AZ 602-268-0030 lrodriguez@marinatours.com

CAC-Member Director (CAC Vice-chair)

Peter Klebanow, CTC Ultramar Travel Management International Omaha,NE 402-399-4500 Peter.Klebanow@ultramartravel. com NACTA-Member Director

Dan Smith Travel By Dan I Caribbean Adventures Seattle, WA 206-322-0617 travelbydan@gmail.com CPC Chair

Ryan McGredy Moraga Travel, LLC Moraga,CA 925-376-2700 ryan@moragatravel.com CPC Representative

Jorge E. Sanchez, CTC,DS Mena Tours & Travel Inc. Clark Chicago, IL 773-275-2125 jorge@mena.travel CPC Representative

Marilyn Zelaya Willow Glen Travel Agency San Jose, CA 408-298-0136 willowglentravel@earthlink.net ICPC Chair

Michael Merrithew, MBA Merit Travel Group, Inc. Toronto, ON CANADA 416-364-3775 michael.merrithew@merit.ca

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General Information A-Z Code of Good Practice

AGC Information Desk

ASTA’s Global Convention is the annual trade event of a large coalition of travel enterprises. As such, this is an event that requires attendees to conduct themselves professionally. This includes compliance with the following policies:

Location: Next to Shorex Desk, Deck 6 During registration hours, staff will be able to answer any questions about ASTA’s Global Convention. A representative from Bermuda Tourism will also be on hand to answer questions regarding our days in port.

1.

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Conducting business on the floor of the trade show is not permitted without the purchase of a booth space.

Exceptions are made for working journalists who are registered with the AGC Communications office.

Registration & Badge Pick-Up Location: Next to Shorex Desk, Deck 6

Appropriate attire is required for events; business casual for ASTA’s Global Convention.

Hours of Operation

Advertising outside of a paid booth space is prohibited, including but not limited to handing out promotional items or advertising pieces and/or wearing clothing or other adornments that are intended to convey advertising messages; it is acceptable to wear clothing that displays a logo and a brand name.

Monday, 15 SEPT ............................................. 7:30am-1pm

Sunday, 14 SEPT ...................................................1pm-5pm

Tuesday, 16 SEPT ............................................ 7:30am-1pm Wednesday, 17 SEPT ........................................ 7:30am-1pm Thursday, 18 SEPT ............................................ 7:30am-1pm Friday, 19 SEPT ................................................. 7:30am-1pm Saturday, 20 SEPT............................................. 7:30am-1pm

Badges BADGES ARE REQUIRED FOR ALL FUNCTIONS

Badges are required to attend the trade show, general and education sessions and networking events from Sunday, September 14 to Saturday, September 20.

Admittance to functions is prohibited without an official badge.

Internet Services 500 Free Megabytes of Wi-Fi*

Sabre has sponsored 500 megabytes of Wi-Fi for each Global Convention agent attendee! Pick up your Wi-Fi access card at the ASTA Registration Desk when you get your badge. *Lost or stolen Wi-Fi cards will not be replaced.

Sponsored by

Suggested Attire Business-casual attire is suggested for education and general sessions and the trade show. Elegant-casual attire is suggested for the Opening Night Reception at Spice H2O on Deck 16. For other events, refer to your invitation.

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ASTA Global Convention Passport Two opportunities for you to win great prizes!

Passport One.

Have Passport ONE stamped by 20 exhibitors at the Trade Show, Monday September 15th, then drop it off at the ASTA booth (tradeshow entrance) to make your appointment for a free professional headshot and to be entered to win fabulous prizes. Passport ONE prizes will be given out at the conclusion of the Trade Show and you must be present to win.

Passport Two.

Have Passport TWO stamped 1) as you enter the Roundtable Presentations on Tuesday September 16th; 2) at any two education sessions, and 3) at one Supplier Spotlight education session. Once complete, drop it off as you enter the Saturday September 20th General Session and you’ll be entered to win a second round of prize drawings!

Prizes will be given out during the General Session and you must be present to win.

Spice H2 O

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Deck 16

SUNDAY -14 SEPT

Sail Away Party and Reception 6:15pm Join your fellow professionals in kicking off a week of passionate inspiration and roll-up-your-sleeves business sessions at ASTA’s Global Convention Sail Away Party and Reception! Start your conference networking with style at Spice H2O on Deck 16 as we sail out of New York City. The evening features fabulous complimentary snacks and beverages. Sponsored by Norwegian Cruise Lines

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Show Schedule Date / Time

Event

Room

Deck

SUNDAY, 14 SEPT - DEPARTURE FROM NYC 1pm - 5pm

Registration and ASTA Information Desk

Next to Shorex Desk

6

Sail Away Party and Reception 6:15pm - 8pm

Welcome Reception/Opening Event

Spice H20

16

8pm - 10pm

BOD Dinner - private function

Le Bistro

6

Next to Shorex Desk

6

Breakaway Theater

7

MONDAY, 15 SEPT - AT SEA 7:30am - 1pm

ASTA Information Desk

Opening General Session 8:00am - 10:00am

Welcome Zane Kerby, President & CEO, ASTA Andy Stuart, Executive Vice President of Global Sales and Passenger Services, Norwegian Cruise Line The Power of ASTA Zane Kerby, President & CEO, ASTA The Future Traveler Peter Greenberg, CBS News Travel Editor Staying One Step Ahead: The Future Leisure Traveler Moderator:

Peter Greenberg, CBS News Travel Editor Panelists:

Roger Block, President, Travel Leaders Franchise Group Andrew Stuart, Executive Vice President of Global Sales and Passenger Services, Norwegian Cruise Line Dan Sullivan IV, Vice President of Strategic Accounts, Collette What does tomorrow’s leisure consumer look like? What’s hot in cruising, multigenerational travel, heritage travel, responsible tourism, sustainable tourism and bucket list travel? You will leave this seminar with great insight into what your marketing focus should be in 2015.

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Date / Time

General session continues

Event

Room

Deck

Travel Agent Choice Award Presentations ~ Extra Mile Award ~ Travel Agent Service Recognition, sponsored by Travel Guard Travel Agent Service Recognition Presenter: Bob Ford, Regional Vice President – Retail Sales, Travel Guard Becoming Indispensable: From Agent to Advisor Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Nolan will show you how to leap to new levels of excellence. He’ll help you reinvent your role from agent to advisor. You’ll learn how to bridge the gap between needs and desires to transform transactions into remarkable experiences. Most of all, you’ll learn how to become truly indispensable.

Breakout Education Sessions 10:15am - 12:15pm 10:15am - 11:15am

Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats]

Atrium

6

Best Practices for Using Your Personal Photos and Videos to Sell More Travel

Fat Cats

8

Spotlight Session: Puerto Rico Tourism Company: Become a Puerto Rico Travel Expert

Bliss

7

Spotlight Session: Sabre Travel Network: What would you do? Solve your toughest problems and surpass customer expectations every time

Le Bistro

6

Till Death Do Us Part

La Cucina

8

Don’t get fined: Learn how to meet your regulatory obligations, and hear what ASTA is doing to protect you, your customers and the industry

La Cucina

8

Marketing Across Generations: Gen-Xer, Millenials and Boomers Dealing with Inter-Generational Issues

Fat Cats

8

Spotlight Session: Amadeus: Finding and Keeping Travel Customers

Bliss

6

Spotlight Session: Sandals Resorts International: Growing Your Business with Sandals & Beaches Resorts

Le Bistro

6

Session continues into second breakout

Breakout Education Sessions 11:30am - 12:30pm

12:30pm - 1:30pm

Lunch on your own

Trade Show 1:30pm - 3:30pm

All AGC attendees are invited to join in networking and prize giveaways on the show floor. Don’t forget to stop by the ASTA booth #35

Manhattan

7

3:30pm - 6:30pm

ASTA BOD Meeting - private function

Bliss

7

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Date / Time

Event

Room

Deck

TUESDAY, 16 SEPT - AT SEA 7:30am - 1pm

ASTA Information Desk

Next to Shorex Desk

6

Breakout Education Sessions 8am - 10am

Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats]

Atrium

6

8am - 9:15am

LEISURE FEES 101: Getting Started with Professional Fees [Repeats]

La Cucina

8

Spotlight Session: Hawaii CVB

Le Bistro

6

The Tools, Technology & Processes to Power Your Customer Relationships by Norwegian Cruise Line

Bliss

7

Write the Right Marketing Message, at the Right Time, to the Right People

Fat Cats

8

Spotlight Session: Starwood: How to Increase Your Profits by Selling More Hotels and Resorts

Fat Cats

8

ASTA’s Young Professional Society Presents: Indispensable Technology Tools of the Connected Travel Agent

Bliss

7

LEISURE FEES 101: Getting Started with Professional Fees

La Cucina

8

Le Bistro

6

Breakout Education Sessions 9:30am - 10:45am

The Soft Touch: Developing Clients for Life

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[Repeats]

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Date / Time

Event

Room

General Session Sponsored by Amadeus 11:00am - 12:30pm

Manhattan

Deck

7

Amadeus Carolyn Cauceglia, Vice President of Strategic Sales and Account Management, Amadeus-North America Bermuda and You Victoria Isley, Chief Sales & Marketing Officer, Bermuda Tourism Authority 10 Things Your Commencement Speaker Will Never Tell You Jeff Drew, Cruise Industry Expert Jeff will ask us to think outside of the box on how to get ahead of the competition, how to be more profitable and how to sell, sell, sell! Making the top 10 list of this humorous 15-minute, high energy talk he will cover “Marry Someone Smarter Than You Are,” “Read Obituaries,” and “It Is All Borrowed Time” so make the most of it.

Travel Agent Choice Award Presentations ~ Young Professional Award, sponsored by SilverSea Cruises ~ Travel Journalist of the Year Sustainability is Not Just a Buzzword: Why You and Your Customers Should Care Moderator:

Peter Greenberg, CBS News Travel Editor Panelists:

Stephanie Wear Pintado, Director Economic Development, Tenerife Andi Pearl, Director of Campaigns & Policy, Global Ocean Legacy, Pew Charitable Trusts Just what is the relationship between the environment and tourism, and what is being done to better protect our planet? Learn why some customers are demanding the companies they support develop and adhere to standards for environmentally responsible travel.

12:30pm - 1:30pm

YPS Lunch for AGC Participants under the age of 40

12:30pm - 1:30pm

Lunch on your own

Taste

6

Manhattan

7

Trade Show Roundtables 1:30pm - 3:30pm

Join a table of 9 travel agents for a series of 3-minute round table presentations to learn what makes this year’s AGC suppliers products and services so unique.

Make sure you have your ASTA Global Convention Passport TWO validated.

If more time is needed suppliers are available for 1:1 appointments throughout the sailing.

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Date / Time

Event

Room

Deck

WEDNESDAY, 17 SEPT - ARRIVAL IN BERMUDA 7:30am - 1pm

ASTA Information Desk

Next to Shorex Desk

6

Discussion of Conference News with ASTA and NACTA - for the Press

Le Bistro

6

Art of Selling YOU!

Fat Cats

8

How do You Measure Up? Benchmark Data for Travel Agency Owners and Managers

Bliss

7

Spotlight Session: Tenerife: An Undiscovered Gem with Limitless Opportunities and Adventures

Headliners

6

Press BrieďŹ ng 8am - 9am

Early Bird Ed 7:30am - 8:30am

Hotel Inspections 9am - 1pm

Hotel Site Visits - see page 16 for details *All confirmed Agents for the Hotel Site Visits should meet on the lawn opposite the Clocktower mall in their respective groups which will be clearly identified. Please be in attendance 15-20 minutes prior to departure with your ASTA badge handy. Tranportation provided by Bermuda Tourism Authority.

Evening 5:30pm - 7:30pm

Taste of Bermuda Reception with Bermuda Tourism Authority, Bermuda Hotel Association and Bermuda Suppliers

Victualling Yard at the Dockyard

THURSDAY, SEPTEMBER 18 - BERMUDA 7:30am - 1pm

ASTA Information Desk

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Next to Shorex Desk

6

ASTAGLOBAL CONVENTION

Date / Time

Event

Room

Deck

Early Bird Ed 8am - 9:15am

LEISURE FEES 201: Fees to the Max: Learning To Easily Charge $500 and Up as a Fee!

Fat Cats

8

Making Headlines: Become Your Local Media’s Go-To Expert

Bliss

7

Travel Insurance Panel: Enhance Your Bottom Line While Protecting Your Customers and Your Business

Headliners

6

Spotlight Session: Greek National Tourism Organization: Greece, A World of Destinations

Le Bistro

6

Small Hotels Site Visit* 8:45am - 1pm

Small Hotel Site Visits - see page 17 for details *Confirmed agents to meet on the lawn opposite the Clocktower Mall 15-20 minutes prior to departure at 8:45am and return to Kings Wharf at 1:00pm. Transportation provided by Bermuda Tourism Authority.

Day in Bermuda Spend your day exploring Bermuda with Unique Delegate Only Excursions and Bermuda Activities - see page 16 for details 10am - 2pm

Bike Outing - see page 17 for details

1:30pm

Tennis Outing - see page 17 for details

Evening 5pm - 6:30pm*

Reception with The Rt. Worshipful Graeme Outerbridge, JP Mayor of Hamilton, Bermuda, at City Hall *Confirmed agents please congregate at the Gazebo to the right of the Visitors Information Center at 4:00pm for transfer to City Hall. The ferry will leave promptly at 4:20pm. Make sure to bring your ASTA badge.

FRIDAY, 19 SEPT - BERMUDA 7:30am - 1pm

ASTA Information Desk

Next to Shorex Desk

6

Survival Guide to Social Media

Headliners

6

Pathway to Prosperity: How to Build a Small Group Travel Business

Fat Cats

8

Spotlight Session: Moroccan National Tourist Office: Morocco Travel For Real

Le Bistro

6

Early Bird Ed 8am - 9:15am

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Date / Time

Event

Room

Deck

Day in Bermuda Spend your day exploring Bermuda with unique delegate only excursions and Bermuda activities - see page 16 for details Golf Outing - depart ship at 7:15am

8:30am

Tranportation provided by Bermuda Tourism Authority.

Evening 4pm - 7pm

CPC Meeting - private function

Bliss

7

7:30pm

CPC Dinner - private function

Manhattan

7

Next to Shorex Desk

6

Fat Cats

8

Spiegel Tent

6

SATURDAY, 20 SEPT - AT SEA 7:30am - 1pm

ASTA Information Desk International Travel Agents Summit

9am - 10:15am

Join us for an insightful panel discussion focused on increasing cooperation between ASTA’s U.S. travel agent members and their international counterparts.

NACTA Day At Sea 9am - 12pm

NACTA Day at Sea Featuring: NACTA Member Benefits Announcement of 2014/2015 Regional Director Team NACTA Headquarter Update Norwegian Cruise Line Q & A with Clark Reber, Director, Industry Development NACTA Conference Presentation General Discussion Visioneering: a Strategic Approach to Business Planning for the Independent Agent Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Strategic planning in business can sound like a dull and boring affair. Perhaps that’s why so many simply never get around to doing it. In this inspirational workshop, we’ll take you through a different approach to putting your plans to paper, and making your business or career dreams come true.

We will take a tour of the simple things that can enable, or derail your efforts. You’ll learn how to spot obstacles and conflicts, and bring everything back into alignment.

Whether you are an agency owner, a manager, or an entrepreneurially minded consultant; everyone can benefit from learning how to create a plan and make it happen. But, don’t expect the usual boring business approach here. We’ll be starting with your heart before we get to your head.

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Date / Time

Event

Room

Deck

Breakout Education Sessions 10:30-11:45am

Database Marketing FUN-damentals: The Art of Building Future Relationships

Fat Cats

8

Legal Check-Up: Structuring your Agency to Limit Your Liability

Bliss

7

Spotlight Session: Yucatan Tourism Board: Merida, Now and Then‌

Le Bistro

6

Manhattan

7

General Session 1pm - 2:15pm

Welcome & Thanks Zane Kerby, President & CEO, ASTA Travel Agent Choice Award Presentation ~ Chapter of the Year Award The Future of Cruising Moderator:

Ann van Leeuwen, President, NACTA Panelists:

Vicki Tomasino, Divisional VP Trade & Community Relations, Carnival Cruise Line Susana Romero, Global Sales Manager, Celebrity Cruises Rene Spatz, Manager, Sales Promotion, Holland America Line/Seabourn Camille Olivere, Senior Vice President Sales, Norwegian Cruise Line Teresa Nix, Business Development Manager, Princess Cruises and Cunard Line Anthony Meloro, Manager, Business Development Support, Royal Caribbean Cruises Randy Goodrich, Sales & Marketing Representative, Scenic Cruises Kristine Endreson, Vice President, Field Sales - US and Canada, Silversea Cruises Are you capturing your share of this growing, versatile, and changing vacation industry? Come learn from cruise leaders who will share their experience and insights on where the cruise vacation is going. Panelists will discuss the significant changes that have been taking place within the cruise industry over the past six years with new innovations, new ships and new destinations. They will also provide their perspectives on how travel agents can grow their sales by adopting new techniques.

Final Goodbyes Zane Kerby, President & CEO, ASTA

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Bermuda Activities WEDNESDAY -17 SEPT

Hotel Site Visits 9am* On Wednesday, convention attendees who pre-registered will have the opportunity to visit some of the beautiful hotels in Bermuda for site inspections. Cambridge, Pompano, Reefs, Fairmont Southampton, Elbow, Newstead, Fairmont Hamilton Princess, Rosedon, Rosewood Tuckers Point & Grotto Bay will be opening their doors for ASTA.

*All confirmed agents for the Hotel Site Visits should meet on the lawn opposite the Clocktower mall in their respective groups which will be clearly identified. Please be in attendance at 8:45am for a 9am departure.

Have your ASTA badge handy.

Group 1 - Cambridge Beaches, The Reefs and Fairmont Southampton

Group 2 - Pompano, Rosedon, Fairmont Hamilton Princess

Pre-registration required for the site inspections.

All groups will depart at 9am and return to the Breakaway by 1pm.

Transportation: Provided by Bermuda Tourism Authority (BTA)

Please note: Participation in this Site Visit involves extensive walking, climbing stairs, and getting into and out of buses and taxis.

Group 3

- Grotto Bay, Rosewood Tuckers Point and Elbow Beach

Group 4 - Newstead Belmont Hills, Elbow Beach and Rosedon

Group 5 - Fairmont Hamilton Princess, Newstead Belmont Hills and Pompano

Taste of Bermuda Reception 5:30pm

Group 6 - Rosewood Tuckers Point, Grotto Bay and Newstead Belmont Hills

OPEN TO ALL AGC ATTENDEES

5:30pm - 7:30pm Victualling Yard Join your colleagues at the Taste of Bermuda Reception with Bermuda Tourism Authority, Bermuda Hotel Association and Bermuda Suppliers.

Group 7 - Fairmont Southampton, The Reefs Dockyard

and Cambridge Beaches

Group 8

- The Reefs, Fairmont Hamilton Princess and Rosedon

Group 9 - Elbow Beach, Fairmont Southampton and Pompano

Group 10 - Grotto Bay, Rosewood Tuckers Point and Cambridge Beaches

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ASTAGLOBAL CONVENTION

THURSDAY -18 SEPT

WEDNESDAY/THURSDAY/FRIDAY

Small Hotels Site Visit 8:45am

Sightseeing

Pre-registered agents to meet on the lawn opposite the Clocktower Mall 8:30am and return to Kings Wharf at 1:00pm.

Rosemont Restaurant Edgehill Manor Oxford House Royal Palms Hotel & Clear View Suites

Biking Outing 10am-2pm Pre-order and pick up a “pedal cycle” from Oleander Cycles, Dockyard, 441-234-2764. Meet on the lawn oppostie the clocktower mall 10am.

Tennis Outing 1:30pm Elbow Beach Tennis Facility Complimentary for ASTA Attendees.

Pre-registration required

Compliments of Bermuda Tourist Authority

Reception with the Mayor of Hamilton at City Hall 5pm 5pm - 6:30pm Pre-registration required The Rt. Worshipful Graeme Outerbridge, JP, Mayor of Hamilton has invited ASTA to City Hall for an exclusive reception. Confirmed agents, please congregate at the Gazebo to the right of the Visitors Information Center at 4pm for transfer to City Hall.

Activities throughout the island will be offered at travel agent rates.

For day of purchases, you will need to show your ASTA Global Convention name badge.

Free admittance to Bermuda Underwater Exploration Institute 10% off any Bermudian prints at Bermuda Arts Centre at Dockyard 10% discount for groups greater than 10 persons taking excursions of their choosing from GAR Transport 50% discount for mini golf at Bermuda Golf Academy Fourways Inn - 20% off dinner and complimentary Rum Swizzle for Travel Agents who visit for a brief tour Alexandra Mosher Studio Jewellery - Complimentary Gift for Agents Bermuda Explorer – 25% discount for groups great than 4 on any of the authentic local tour experiences Blue Water Divers and Watersports – 50% 2 for 1 offer for diving (certified or non-certified divers) Lili Bermuda – Free shipping to the USA for any purchases of $100.00 or more Masterworks Museum of Bermuda Art – Free admission with ID National Museum of Bermuda – Welcome Rate of $10 with ID World Heritage Centre – Free admission with ID Dolphin Quest Dip Program September 18 & 19 receive 50% discount off published rates at time of booking 24 hours prior to program dates.

Ferry will leave promptly at 4:20pm and return promptly at 7pm. If you miss the ferry you can take the city ferry for $4.

BADGES MUST BE WORN.

FRIDAY -19 SEPT

Golf Outing 8:30am Port Royal Golf Course - home of the PGA Grand Slam $200 per person (does not include club rental).

7:15am depart ship Pre-registration required

Compliments of Bermuda Tourist Authority Transportation: Provided by Bermuda Tourism Authority (BTA)

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Educational Sessions

Spotlight Session:

Puerto Rico Tourism Company: Become a Puerto Rico Travel Expert Co-Presenters:

Gabriel R. Emanuelli, Director of Global Sales Narciso A. Moreno Beiso, Senior Sales Manager

MONDAY, 15 SEPT

Room: Bliss, Deck 7

10:15AM - 12:15PM SESSION CONTINUES INTO SECOND BREAKOUT

Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats] Co-Presenters:

Bob Becker, Senior Vice President, Consumer Research Norwegian Cruise Line Denella Richard, Director, Global Product Management, Norwegian Cruise Line

Puerto Rico was named the Best Island in the Caribbean and the Best Destination for Weddings by readers of the USA Today and 10Best.com. This is where your clients want to be.

Learn how to become a Puerto Rico Travel Expert and earn more! The PRTE course gives you the tools you need to create better vacation experiences for clients and earn cash rewards for yourself! Program participants are eligible to win up to $2,000, an IPad or a 5-night Puerto Rico FAM trip (including participation in the inaugural International Tourism Expo).

Just one booking required to be eligible for the drawings!

Room: Atrium, Deck 6

Join Bob and Denella for sales training that will help you and your team close more sales. Their proven sales methods will open the door to more business and give you sales acumen that can be used to sell practically anything – including cruises!

Spotlight Session:

Sabre Travel Network: What would you do? Solve your Toughest Problems and Surpass Customer Expectations Every Time Presenter:

10:15AM - 11:15AM

Fernando Amaral, Director Conversion Sales Room: Le Bistro, Deck 6

Best Practices for Using Your Personal Photos and Videos to Sell More Travel Co-Presenters:

James Shillinglaw, Editor in Chief and Editorial Director, travAlliancemedia Ryan McGredy, Owner, Moraga Travel and President, ASTA’s Young Professional Society (YPS) Room: Fat Cats, Deck 8

The marketing adage “PICTURES SELL” couldn’t be more true for travel. And if a picture’s worth a thousand words, what’s a video worth? If you’re like most travel professionals, you take lots of personal photos on your site inspections of hotels, cruise ships, new aircraft, and destinations you travel too. And if you’re really hip and current, you’re even taking video! But what do you do with all those great resources once you get back to the office? How can you use those tools to help you sell more travel? (After all, that’s the goal, right?!)

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Satisfying the ever-increasing expectations of clients is a daily challenge. Content and technology resources are available from so many places… It’s hard to know who to trust and how to keep your workflow smooth and efficient. So, what would you do?

Join this session to learn about the tools from Sabre Travel Network® that will help you get more done in a day and keep your customers coming back year after year. We’ll discuss realworld scenarios you may find familiar to illustrate the benefits of: • Sabre Red Apps and how they allow you to customize your Sabre Red Workspace • Sabre Red Mobile Workspace so you can stay connected, even on the go • TripCase Connect so you can deliver branded travel documents and connect with clients while they’re traveling

ASTAGLOBAL CONVENTION

Till Death Do Us Part Jeff Drew, Cruise Industry Expert

Marketing Across Generations: Gen-Xer, Millenials and Boomers Dealing with Inter-Generational Issues

Room: La Cucina, Deck 8

Presenter:

You’ve heard of the ‘singles’ market, well did you know there’s also a ‘divorce’ market? Jeff will entertain you as he explores this often ignored niche, which is growing much faster than the ‘honeymoon market’. This session will review general selling skills from a speaker who spent his life selling cruises for several of the major cruise lines. He’ll help you explore overlooked but extremely profitable niches as a way to increase your bottom line. Jeff takes selling the get-away to a new level—to those who want to get-away (from their spouses) for good!

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions

Presenter:

11:30AM - 12:30PM

Room: Fat Cats, Deck 8

Let’s face it, we have customers of all sizes, shapes and ages, and to be successful we have to know how to market to the unique differences of each group. This session will look at the differences between these generations and help you know how best to communicate with each group. It’s a lot more than just adding the word “like” in every sentence.

Spotlight Session:

Amadeus: Finding and Keeping Travel Customers Presenter:

Don’t Get Fined: Learn How to Meet Your Regulatory Obligations, and Hear what ASTA is Doing to Protect You, Your Customers and the Industry Co-Presenters:

John Pittman, Senior Vice President, Industry Affairs & Marketing, ASTA Eben Peck, Vice President, Government Affairs, ASTA Room: La Cucina, Deck 8

Join John and Eben as they guide you through your current federal regulatory obligations, including the Department of Transportation’s (DOT) new hazardous materials, code-share disclosure, insecticide and advertising rules. In addition, they will also walk you through DOT’s proposed consumer rules that may have an impact on the way you offer air services to your customers. Even if you aren’t an ARC agency, this is information you need to know. Agencies of all sizes and business models were hit with fines ranging from $20,000 to $125,000 in 2013.

Maria Panizo, Ph.D., Director, Market Intelligence & Customer Insight Room: Bliss, Deck 7

Join Amadeus’ director, market intelligence & customer insight and renowned travel industry expert Maria Panizo, Ph.D. for an exclusive and stimulating look at the best ways to seek out new customers and retain existing ones. Over the last 25 years, Dr. Panizo has conducted thousands of traveler interviews, gaining a deep understanding of the specific needs of travel sellers, traveling consumers and travel suppliers. During the workshop, attendees will discover: • Travelers’ needs and map their specific priorities • Why a personalized value proposition is key to differentiating yourself • The best customers to target in an ever changing world • Using technology to better understand your customers

This fun and interactive approach will provide every attendee an easy to use plan to be more successful. Immediately gain best practices through this interactive session so come explore the newest way to “win” customers in this ever changing industry.

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ASTAGLOBAL CONVENTION

8AM - 9:15AM

Spotlight Session:

Sandals Resorts International: Growing Your Business with Sandals & Beaches Resorts Presenter:

Alice McCalla, Director of Industry Affairs Room: Le Bistro, Deck 6

Join Sandals for a product update on how to maximize your marketing opportunities and increase sales by utilizing existing Sandals and Beaches marketing tools and leveraging their brands.

LEISURE FEES 101: Getting Started with Professional Fees [Repeats] Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: La Cucina, Deck 8

In this fun, upbeat and lively workshop, you’ll experience an honest and helpful look at this sometimes controversial subject. You’ll look at the rationale behind fees and explore issues that make the difference between fees-success and failure. You’ll learn how to deal with price-sensitive customers, long-time clients, objections to fees, scripts and techniques and much more.

Tuesday, 16 SEPT 8AM - 10AM Become a Sales Superstar - Believe It or Not, Anyone Can Be One [Repeats] Co-Presenters:

Bob Becker, Senior Vice President, Consumer Research, Norwegian Cruise Line Denella Richard, Director, Global Product Management, Norwegian Cruise Line Room: Atrium, Deck 6

Join Bob and Denella for sales training that will help you and your team close more sales. Their proven sales methods will open the door to more business and give you sales acumen that can be used to sell practically anything – including cruises!

Spotlight Session: Hawaii Visitors & Convention Bureau Presenter:

Robyn Basso, Senior Director, Travel Industy Partnerships Room: Le Bistro, Deck 7

Norwegian Cruise Line: The Tools, Technology & Processes to Power Your Customer Relationships Presenter:

Camille Olivere, Senior Vice President Sales, Norwegian Cruise Line Room: Bliss, Deck 7

Learn the administrative nuts and bolts of selling. How do you organize the process? What are some low-cost CRM tools that are available to you? How do you leverage CRM opportunities available through third parties such as ASTA, consortia affiliation, etc? And how do you focus your team to sell preferred suppliers and motivate/compensate them?

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Write the Right Marketing Message, at the Right Time, to the Right People

LEISURE FEES 101: Getting Started with Professional Fees [Repeats]

Presenter:

Presenter:

Melissa Teates, Research Director, ASTA

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions

Room: Fat Cats, Deck 8

Room: La Cucina, Deck 8

ASTA’s research on the “Value of a Travel Agent” study has yielded tremendous information on why consumers use, don’t use or may potentially use a travel professional. Getting to these consumers and then getting them to pay attention to you comes down to the messaging you send in email, on your websites and social networks. Marketing strategy and goal setting will be discussed. Then we’ll walk through the potential marketing messages derived from the “Value of a Travel Agent” study, including the best platforms for the sample strategies examined.

In this fun, upbeat and lively workshop, you’ll experience an honest and helpful look at this sometimes controversial subject. You’ll look at the rationale behind fees and explore issues that make the difference between fees-success and failure. You’ll learn how to deal with price-sensitive customers, long-time clients, objections to fees, scripts and techniques and much more.

9:30AM - 10:45AM

The Soft Touch: Developing Clients for Life Presenter:

Gloria Stock Mickelson CTIE, ACC, Senior Manager of Education and Training, Travel Leaders Franchise Group Room: Le Bistro, Deck 6

Spotlight Session:

Starwood: How to Increase Your Profits by Selling More Hotels and Resorts

This workshop would discuss the “soft touch” elements of building and maintaining a long-term relationship with your customers. Relationships are built, and are more than making the right recommendation at the right price and selling the product.

Presenter:

Jeff Lanzarotta, Managing Director, Global Leisure & Luxury Sales, Starwood Room: Fat Cats, Deck 8

ASTA’s Young Professional Society Presents: Indispensable Technology Tools of the Connected Travel Agent Presenter:

Ryan McGredy, Owner, Moraga Travel, and President, ASTA’s Young Professional Society (YPS) Room: Bliss, Deck 7

Ryan will cover the various hardware, software, apps, and gadgets that may help you be more productive and successful regardless of your role as a travel professional. Are you using any of these in your business: DropBox, Square, Evernote, Neat Receipts, Google Drive or Microsoft Outlook? Find out what they are and what they can do for you.

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ASTAGLOBAL CONVENTION

Wednesday, 17 SEPT 7:30AM - 8:30AM

Spotlight Session:

Art of Selling YOU!

Tenerife: An Undiscovered Gem with Limitless Opportunities and Adventures

Presenter:

Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions

Stephanie Wear, Director of Economic Development, Tenerife

Room: Fat Cats, Deck 8

Having a unique, well-defined and authentic personal brand is one of the keys to success. A strong personal brand will differentiate you from your competitors; ultimately making you more marketable. No two professionals are the same; and those nuances, differences and distinctions make up our “brand.” What makes you special? Where have you traveled?

What certificates do you have? Are you active in ASTA? Are you active in your community? All of these accomplishments are part of your brand—and set you apart from your competitors, but how do you sell your brand?

How do You Measure Up? Benchmark Data for Travel Agency Owners and Managers Presenter:

Melissa Teates, Research Director, ASTA Room: Bliss, Deck 7

How do your financials, revenues, GDS contract and employees stack-up against your competitors? Could you be doing better? One of the most consistent challenges that face travel agency owners and managers is the ability to effectively benchmark against their peers. This session will provide you with a broad overview of ASTA’s GDS, Service Fee, Financial and Labor and Compensation surveys that show the average ranges of financial and business performance of the travel agency industry.

This session will help you 1) assess the relative strength of your company as it exists today and 2) develop goals for taking your company to the next level.

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Room: Headliners, Deck 6

In this seminar, you will discover the jewel and largest of the 7 Canary Islands, a Spanish territory located in the Atlantic Ocean southwest of the Iberian peninsula. Tenerife offers great 75-80 degree year round weather, a broad range of 4 & 5 star resorts, and all of the safety, sophisticated infrastructure and culture of Europe.

This session will explore the history of the island and its impact on the founding of the United States, the diversity of landscapes and activities available including nature discovery, gastronomy and wine, the Unesco world heritage sites, magnificent beaches and the island’s crown jewel, El Teide national park, an 11,000 foot high volcano where you can enjoy one of the world’s top 3 locations for stargazing, bird watching, and unique species of fauna on earth.

ASTAGLOBAL CONVENTION

Thursday, 18 SEPT 8AM - 9:15AM LEISURE FEES 201: Fees to the Max: Learning To Easily Charge $500 and Up as a Fee! Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: Fat Cats, Deck 8

Custom trip designers offer the best blend of destination knowledge, insider connections, consumer advocacy, and value for your dollar, and in return they command fees that you’ve only dreamed of. Just take a look at Conde Nast’s annual travel agent list and you’ll see proof. Find out how they do it, and see if this is where you want to go.

Making Headlines: Become Your Local Media’s Go-To Expert Presenter:

Jennifer Michels, Vice President, Communications, ASTA Room: Bliss, Deck 7

Ever wonder why some pieces of news make it on to the front page, while others are buried deep or don’t run at all? We now live in a world with a 24-hour news cycle with fewer journalists trying to do more with less. They are hungry for good sources they can go back to time and again. You are that local resource perfectly positioned to promote the travel agency community.

Join Jennifer Michels, ASTA’s Vice President of Communications, and learn how to think like an editor; respond to questions in a way that makes the news; write press releases and insightful, usable op-eds; reach out to reporters on social media, and tips for on-camera interviews.

Travel Insurance Panel: Enhance Your Bottom Line While Protecting Your Customers and Your Business Moderator:

John Pittman, Senior Vice President, Industry Affairs & Marketing, ASTA Panelists:

Eleanor Kitzman, President, Starr Assist Lisa Minton, Regional Sales Manager, RoamRight Jim Sheats, Director of Sales, Travel Guard Bill Miller, EVP Sales, Berkshire Hathway Travel Protection Luz Merle, Travel Agency Manager, itravelinsured Room: Headliners, Deck 6

This session will provide you with an overview of how to structure a travel insurance program that protects your customers and your business. And at the same time you will learn how travel insurance can contribute to your bottom line.

This session will also provide you with an overview of the work ASTA has done with its partners on your behalf to implement a nationwide travel insurance licensing standard that will eventually replace a confusing, costly and outdated 50-state web of rules. Find out what this initiative means to your business and why it’s important. If you have questions about travel insurance, this is your opportunity to get answers.

Spotlight Session:

Greek National Tourism Organization: Greece, A World of Destinations Presenter:

Grigoria Kamaterou, Director, Greek National Tourism Office Room: Le Bistro, Deck 6

Join the Greek National Tourism Organization for short slide-show presenting all the best Greece has to offer both as a vacation and business destination.

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Friday, 19 SEPT 8AM - 9:15AM Survival Guide to Social Media Presenter:

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions Room: Headliners, 6

Social media has been with us for many years, yet its value seems to elude many travel agents. Find out how to survey the Social Media Frenzy and focus on the business opportunities offered by various social platforms and learn how to transform a static customer list into a vibrant, engaged client community.

Pathway to Prosperity: How to Build a Small Group Travel Business

Kathryn knows what it takes to succeed at meeting the needs of a small group, and more importantly, how to make money at it. In this hands-on learning session, Kathryn will walk participants through the essentials of a successful Group Travel plan which includes how to develop a budget and create collateral materials.

Spotlight Session:

Moroccan National Tourist OfďŹ ce: Morocco Travel For Real

travel for real

Presenter:

Chakib Ghadouani

Presenter:

Room: Le Bistro, Deck 6

Kathryn Ayala, CTC, MCC, Owner, Leisuretime Travel

Become a Morocco Champion. Morocco is the exotic gateway to Africa. It has Atlantic and Mediterranean coastlines, a rugged mountain interior and a history of independence.

Its rich culture is a blend of Arab, Berber, European and African influences. Morocco is also host of the next ASTA Destination Expo 26 Feb - 1 Mar, 2015.

Room: Fat Cats, Deck 8

Learn first hand from a successful travel agent how your Small Group Travel business can be both profitable and fun. As an Attorney and a Flight Attendant, Kathryn knows a thing or two about negotiating Group Travel Plan details as well as providing superior customer service. She has used these skills to build a successful boutique travel agency that specializes in small group travel events – from executive board meetings and business retreats to family reunions, destination weddings and girlfriend/guys getaways.

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Saturday, 20 SEPT 10:30AM - 11:45AM Database Marketing FUN-damentals: The Art of Building Future Relationships

Spotlight Session:

Presenter:

Yucatan Tourism Board: Merida, Now and Then…

Nolan Burris, Chief Visioneer, Future Proof Travel Solutions

Co-Presenters:

Room: Fat Cats, Deck 8

Maria Peniche, Marketing and Special Segments Manager Rosa Elena Vermont, International Promotion Manager

It has often been said that a database is your business; it is one of your most valuable assets should you ever decide to sell your agency. It is also one of the most important tools for success today if used strategically. This session will take a nontechnical view of agency databases from the perspective that matters the most: building relationships. So while we won’t be discussing bits, bytes and clicks, we will be talking about how to get the most from whichever database you have, or are considering.

Legal Check-Up: Structuring your Agency to Limit Your Liability Presenter:

Paul Ruden, Senior Vice President, Legal & Industry Affairs, ASTA Room: Bliss, Deck 7

This session will examine the things travel agents can do to limit their liability when a disaster strikes, a supplier goes bankrupt or something goes wrong on a cruise or tour, as well as look at the steps that can be taken to minimize risk overall.

While designed for the owner/manager and independent contractor, this session is open to all.

Room: Le Bistro, Deck 6

In this session, you will learn what makes the state of Yucatán, México so special, and the unique experiences you can offer your clients looking for a different Yucatán experience.

The capital of the state, Mérida, was geographically cut off from mainland México until the 1950’s. Its wealthy residents had easier access to the U.S.A., Cuba and Europe than to the rest of Mexico. This isolation sent the city’s affluent community traveling to Europe (particularly France), where they imported lavish goods and European styles. Mérida became known as the “Paris to the West”. Sumptuous mansions and palaces still line the elegant Paseo de Montejo, a tropical Champs Elysées, just blocks away from the Main Square.

Today, Mérida is a cosmopolitan and cultural destination with world class attractions including museums, performing arts, historic houses -some of them turned into beautiful boutique hotels- and haciendas, as well as a destination for excellent medical attention and great shopping.

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V

A

A

T

T

O

O

R

R

S

S

Trade Show Floor

E L

L

The Manhattan Room

E

E

Deck 7

E

V

Manhattan Room

TravAlliance itravelinsured CTS Systems 1 Media 2 3 Korea Celebrity 12Tourism 13 Cruises

GOL 14

Sandals

Blai Limo 4

GFLCVB 5

Yucatan 15Tourism

Collette 16

Travel Guard 24

23

Berkshire 6 RCL 17

Meridian 7 One

NTC 8

Blakely NY 9

Broadway Worldwide 18 Inbound 19Trans.

Starwood

Hawaii 20

Puerto Rico 10 Tourism UATP 21

Sabre

25

26

ASTA / NACTA 35

Silversea Cruises 30 Expedia TAAP 37

Princess Cunard 38

Travel Agent Tourism 47 Magazine 48 Cares

Bermuda 32

Holland Am. Carnival Seabourn 39 40

41

Travel 49 Savers

China Morocco 51Highlights 52 NTO

TMR 50

Norwegian Cruise 33 Line

Amadeus

31 IHG

RoamRight 42

LVCVA 43

Tenerife

Scenic Cruises

44

ASTAnetwork GNTC 53 Magazine 54

45 Club Med 55

Mark Travel 46 Starr 56 Companies

MONDAY -17 SEPT

TUESDAY -18 SEPT

Trade Show 1:30pm

Roundtables 1:30pm

This is not your traditional trade show! Lite lunch will be available on the trade show floor. Make sure you complete your ASTA Global Convention Passport ONE by visiting 20 exhibitors.

Once complete, have your passport validated at the ASTA Booth (tradeshow entrance) and your name will be entered in a drawing. Prizes will be given at the end of the trade show. You must be present to win.

Join a table of 9 travel agents for a series of 3-minute round table presentations to learn what makes this year’s AGC suppliers’ products and services so unique. Make sure you have your AGC Passport TWO validated by participating in the roundtable presentations.

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Entrance

ASTAGLOBAL CONVENTION

Exhibitors Company .................................................................................Booth #

Company .................................................................................Booth #

Amadeus North America .................................................32

Moroccan National Tourist Office ..................................52

ASTA ...................................................................................35

NACTA ...............................................................................35

ASTAnetwork Magazine (Absolute Publishing)...........53

National Transaction Corporation ................................... 8

Berkshire Hathaway Travel Protection ............................ 6

Norwegian Cruise Line ....................................................33

Bermuda Tourism Authority ...........................................31

Princess Cruises and Cunard Line..................................38

Blai Limousines ................................................................... 4

Puerto Rico Tourism Company ......................................10

Blakely New York ................................................................ 9

RoamRight .........................................................................42

Broadway Inbound (Leisure Connect) ..........................18

Royal Caribbean Cruises ..................................................17

Carnival Cruise Lines .......................................................40

Sabre Travel Network........................................................26

Celebrity Cruises ...............................................................13

Sandals Resorts International ..........................................23

China Highlights ...............................................................51

Scenic Cruises ....................................................................45

Club Med ............................................................................55

Silversea Cruises ................................................................30

Collette ................................................................................ 16

Starr Companies ................................................................56

CTS Systems......................................................................... 3

Starwood Hotels & Resorts Worldwide .........................25

Expedia TAPP ....................................................................37

Tenerife Tourism Corporation ........................................44

Global Ocean Legacy ........................................................14

The Mark Travel Corporation .........................................46

Greater Fort Lauderdale Convention & Visitors Bureau .. 5

Tourism Cares....................................................................48

Greek National Tourism Organization ..........................54

TravAlliance Media ............................................................. 1

Hawaii Visitors & Convention Bureau ...........................20

Travel Agent Magazine .....................................................47

Holland America Line/Seabourn....................................39

Travel Guard ......................................................................24

IHG......................................................................................41

TRAVELSAVERS..............................................................49

itravelinsured ....................................................................... 2

Travel Market Report........................................................50

Korea Tourism Organization ...........................................12

UATP...................................................................................21

Las Vegas Convention/Visitors Authority .....................43

Worldwide Transportation ..............................................19

Meridian One....................................................................... 7

Yucatan Tourism Board....................................................15

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ASTAGLOBAL CONVENTION

One Destination.

All the products you need to succeed.

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ASTAGLOBAL CONVENTION

Amadeus North America

Blai Limousines

Booth #32 3470 NW 82nd Ave Doral, FL 33122 Carolyn Cauceglia, VP Strategic Sales 305-499-6601 ccauceglia@amadeus.com www.amadeus.com

Booth #4 Maresme 111 Barcelona 08019 Olga Matons, Sales Manager 917-826-9311 olga@blailimousines.com www.blailimousines.com

Amadeus is helping our customers connect, serve their clients, and manage their business. From initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure process, Amadeus keeps the travel industry moving.

Blai Limousines offers first class private transportation services throughout Spain. We offer your clients our fleet of Mercedes sedans, minivans and coaches up to 24 seaters as well as multilingual chauffeurs for transfers, personalized sightseeing tours and excursions.

ASTA (American Society of Travel Agents)

Blakely New York

Booth #35 1101 King St, Suite 200 Alexandria, VA 22314 Pamela Bonin,Director, Membership 703-739-8709 pbonin@asta.org www.asta.org ASTA is the leading global advocate for travel agents, the travel industry and the traveling public. As the world’s largest association of travel professionals, our members include travel agents and the companies whose products they sell.

ASTAnetwork Magazine Booth #53 197-199 City Road London, UK EC1V 1JN Chris Peacock, Editor 020 7253 9906 Chris.Peacock@AbsolutePublishing.com www.absolutepublishing.com The official quarterly publication for the American Society of Travel Agents (ASTA), produced in the London offices of Absolute Publishing. ASTAnetwork forms an invaluable resource for ASTA members, keeping them abreast of the latest news from the Society and the wider travel industry.

Berkshire Hathaway Travel Protection Booth #6 Grapevine, Texas Bill Miller, Executive Vice President of Sales 715-295-9054 bmiller@bhtp.com www.bhtp.com AirCare is the world’s first proactive travel protection. We proactively monitor flights and let customers know about delays, missed flights and cancellations in real time – an industry first. And all products include MyAssist, a global virtualassistance and concierge service.

Bermuda Tourism Authority Booth #31 675 3rd Ave New York, NY 10017 Donna Douglas, Business Development Manager 212-916-3112 ddouglas@bermudatourism.com www.gotobermuda.com The “Jewel of the Atlantic” - Bermuda is much closer than you think - less than 2 hours away from most eastern US airports. With our incomparable weather, pink sand beaches, breadth of historic sites and warm, friendly people.

Booth #9 136 West 55th St New York, NY 10019 Theresa Gonzales, Managing Director, Sales & Marketing 212-245-1800 tgonzales@blakelynewyork.com www.blakelynewyork.com Blakely in contrast to recent trends of modern boutique hotels has been created in traditional design with emphasis on service and comfort. Conzerge as a platform technology was created as a one stop shop for Travel agents and hoteliers to plan travel itineraries for clientele.

Broadway Inbound and The Broadway Collection Booth #18 520 8th Ave, 11th Floor New York, NY 10018 Jonathan Mountford +44 (0) 20 7831 8105 Jonathan@made2010.com www.broadwaycollection.com The Broadway Collection is part of Broadway Inbound, a Shubert Organization company with decades of experience in the theatre industry, the travel industry and wholesale ticket distribution, who specializes in FIT sales of Broadway shows. Unparalleled experience in wholesale theatre ticketing, marketing, and operations makes Broadway Inbound a perfect partner for distributors in travel and other industries.

Carnival Cruise Lines Booth #40 3655 NW 87th Ave Miami, FL 33178 Vicki Tomasino, Divisional VP Trade and Community Relations 949-632-7337 vtomasino@carnival.com www.carnival.com Carnival is “The World’s Most Popular Cruise Line®”, with 24 ships operating 3 to 18 day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, and the Panama Canal.

Celebrity Cruises Booth #13 1080 Caribbean Way Miami, FL 33132 Dondra Ritzenthaler, Senior VP, Sales 305-539-6937 dritzenthaler@celebritycruises.com www.celebritycruises.com Celebrity Cruises’ iconic “X” is the mark of modern luxury, with its cool, contemporary design and warm spaces; dining experiences where the design of the venues is as important as the cuisine; and the amazing service that only Celebrity can provide, all created to provide an unmatchable experience for vacationers’ precious time. Celebrity Cruises’ 11 ships offer modern luxury vacations visiting all seven continents.

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ASTAGLOBAL CONVENTION

Proud partner of ASTA

More

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for your clients.

More bookings for you.

Book your clients for a pre- or post-cruise stay in Fort Lauderdale and they’ll love you for it. More than $1,000 in Cruise & Play deals make it even sweeter. Visit sunny.org/welovecruisers ASTA Global Convention

#AGC14

ASTAGLOBAL CONVENTION

China Highlights

Global Ocean Legacy

Booth #51 11 Binjang Rd CITS Mansion Guilin, Guangxi China Carol Guan Sales & Marketing Manager of Partner Care Team (86-773)-2885356 CarolGuan@chinahighlights.com www.chinahighlights.com

Booth #14 901 E Street, NW Washington, DC 20004 Andi Pearl, Director, Campaigns and Policy for Global Ocean Legacy 202-552-2162 apearl@pewtrusts.org www.GlobalOceanLegacy.org

China Highlights’ business model is based on honesty, integrity and flexibility.

We provide private tour packages to all parts of China, and specialize in tailor-making tours for individuals, families, schools and groups to specific requirements at great value for money.

A project of The Pew Charitable Trusts, and six philanthropic partners, GOL works to protect some of the Earth’s most important and unspoiled ocean environments by establishing the first generation of great marine parks, including the Bermuda Blue Halo.

Club Med

Greater Fort Lauderdale

Booth #55 37 Evelyn Rd West Islip, NY 11795 James Killen, Director of Sales - Eastern Region USA 888-258-2633 james.killen@clubmed.com www.clubmed.us Club Med is the creator and innovator of all-inclusive holidays offering upscale vacations for families, couples and friends to over 70 exclusive resorts all around the world.

Collette Booth #16 180 Middle Street Pawtucket, RI 02860 Dan Sullivan IV, Vice President of Strategic Accounts 401-642-4712 djsullivan@gocollette.com www.gocollette.com

The GFLCVB is ready, willing and able to serve you. We can help you plan your vacation or your meeting. From your initial inquiry to dining and entertainment recommendations to the plane ride home, our experienced and professional staff is your concierge to the community.

Greek National Tourism Organization

Collette’s collection of worldwide guided tours features comprehensive land tours, river cruises, rail journeys, small group tours, family trips, garden holidays and more. We take care of all the details—all you have to do is enjoy every moment.

CTS Systems Booth #3 12385 Crabapple Rod Suite 202 Alpharetta, GA 30004 Mark Lewington, CEO 678-338-2100 markl@ctssystems.com www.ctssystems.com

Booth #54 305 E 47th Street 2nd Floor New York, NY 10017 Grigoria Kamaterou, Director g.kamaterou@greektourism.com www.visitgreece.gr Greece is an ideal destination for all interests, a country of remarkable and delightful contrasts. It offers a constant journey through time, a world of destinations admired globally. The 227 inhabited islands are the main characteristic of Greece’s morphology and an integral part of the country’s culture and tradition.

Hawaii Visitors & Convention Bureau

CTS systematically performs the tedious high-value functions that are required to collect your aged hotel commission revenue. We provide a complimentary function at a fraction of the cost without any capital outlay, lease, or long term contracts.

Expedia TAPP Booth #37 3874 Crescent Cove Place Tarpon Springs, FL 34688 Linda Lossing, Expedia US Travel Agent Distribution Manager 727-940-7295 llossing@expedia.com www.expedia.com/TAAP

Booth #5 100 E Broward Blvd Ste 200, Ft Lauderdale, FL 333013528 Christine Roberts-Tascione, VP, Convention Sales & Services 954-765-4466 christineroberts@broward.org www.sunny.org

TRAVEL AGENT

Booth #20 Robyn Basso, CTC, Senior Director Travel Industry Partnerships 808-924-0240 rbasso@hvcb.org www.gohawaii.com Working closely with the Hawaii Tourism Authority, HVCB is a nonprofit organization whose sole purpose is to promote our islands to travelers throughout North America – Hawaii’s largest and most important market.

AFFILIATE PROGRAM

Expedia’s Travel Agencies Affiliate Program (TAAP) provides travel agencies with the opportunity to be a member of the largest online travel booking service in the world and to earn commission on hotels, tailor-made packages, car rentals and activities.

Holland America Line/Seabourn Booth #39 300 Elliot Ave W Seattle, WA 98119 Rene Spatzn Manager, Sales Promotion 206-626-7520 rspatz@hollandamerica.com www.hollandamerica.com Holland America Line’s Premium Cruise Experience features spacious, elegant mid-sized ships; gracious, award winning service; worldwide itineraries; extensive activities and enrichment programs and sophisticated, five-star dining inspired by the world renowned chefs of our Culinary Council.

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IHG

NACTA

Booth #41 747 Third Ave 26th Floor New York, NY 10017 Alice McQuade Regional VP, Travel Agency & Leisure Sales 201-986-2863 alice.mcquade@ihg.com www.ihg.com

Booth #35 1101 King St, Suite 200 Alexandria, VA 22314 Ann van Leeuwen President, NACTA 703-739-6825 avl@NACTA.com www.nacta.com

Our nine hotel brands include some of the best-known and most popular in the world. We’ve built up a portfolio that covers everything from luxurious upscale hotels in the world’s major cities and resorts to reliable family-oriented hotels that offer great service and value.

The National Association of Career Travel Agents is the travel industry’s leading trade association representing independent contractors and travel consultants.

NACTA’s mission is to represent the interest of independent travel entrepreneurs and to promote the professionalism of the independent consultant.

Korea Tourism Organization

National Transaction Corporation

Booth #12 2 Executive Dr Ste 750 Fort Lee, NJ 07024 Sejoon You Executive Director 201-585-0909 luism@kntoamerica.com www.english.visitkorea.or.kr

Booth #8 11951 NW 37th Street Coral Springs, FL 33065 Chelsie Cooper Market and Business Development 954-346-3300 chelsie@nationaltransaction.com www.nationaltransaction.com

KTO is the official South Korean government entity tasked with promoting travel and tourism to Korea. We work with travel agents by providing free of charge, destination education, co-op marketing support, travel guides, and more.

Meet National Transaction Corporation (NTC) and say hello to an improved “bottom line” for your agency. Endorsed by ASTA and other industry elites, there’s many reasons we’re the Travel Experts in merchant processing.

Las Vegas Convention/Visitors Authority

Norwegian Cruise Line Booth #33

7665 Corp Ctr Dr Miami, FL 33126

Booth #43 3150 Paradise Rd Las Vegas, NV 89109 Kelly Messina Sales Executive 702-892-2861 kmessina@lvcva.com www.lvcva.com

Camille Olivere SVP Sales, Americas 305-436-4491 colivere@ncl.com www.ncl.com

Las Vegas has changed tremendously in recent years, and continues to capture the world’s imagination as the destination where anything is possible. Beyond the casino excitement are some the most unique entertainment options in the world.

With a 47-year history of breaking the boundaries of traditional cruising Norwegian is THE innovator in cruise travel, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility.

Meridian One

Princess Cruises and Cunard Line Booth #38 24305 Town Center Drive Santa Clarita, CA 91355 Teresa Nix Business Development Manager 800-Princess princess-sales@princesscruises.com www.OneSourceCruises.com

Booth #7 5775 General Washington Dr Alexandria VA 22312 Cara Constantine Senior Marketing Manager 703-461-5200 cconstantine@meridianone.com www.meridianone.com Through Meridian One ASTA members can receive discounts of up to 34% with UPS® and 31%-88% off manufacturers’ list price on frequently purchased items from Office Max. To enroll and start saving, call 800-636-2377.

Moroccan National Tourist Office Booth #52 Angle Rue Oued El Makhazine et Rue Zalaqa, Agdal, Rabat Chakib Ghadouani Director for USA 212-221-1583 chakib.ghadouani@mnto-usa.org www.visitmorocco.com

Puerto Rico Tourism Company travel for real

The Moroccan National Tourist Office (MNTO) is responsible for promoting and marketing Morocco as a destination within Morocco and abroad.

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One of the best-known names in cruising, Princess Cruises is a global cruise and tour company operating a fleet of 18 modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities, all provided in an environment of exceptional customer service.

Booth #10 135 W 50th Street 22nd Floor New York, NY 10020 Narciso Moreno Northeast Regional Director 917-771-5967 narciso.moreno@tourism.pr.gov www.seepuertorico.com The Puerto Rico Tourism Company is an agency part of the government of Puerto Rico that handles all the promotion, marketing and development for the Island’s Tourism. Puerto Rico is a complete destination that offers a contrast of activities that includes Golf, Spa, Destination Weddings, Culture and History, Nature& Adventure. All of this within the convenience of the United States - no passport required!

ASTAGLOBAL CONVENTION

RoamRight

Silversea Cruises

Booth #42 8601 LaSalle Rd Ste 102 Towson, MD 21286 Lisa Minton Regional Sales Manager 443-279-7337 lminton@roamright.com www.roamright.com

Booth #30 110 E Broward Blvd. Fort Lauderdale, FL 33301 Kristian Anderson, Sr. Vice President & General Manger, N America 954-684-9448 kristiana@silversea.com www.silversea.com

Protect your travelers with RoamRight travel insurance packages for vacation, adventure, business and group travel. RoamRight covers domestic and international trips with plans for trip cancellation, interruption, travel medical, and evacuation.

Silversea Cruises offers guests a highly personalized travel experience aboard its intimate, luxurious, all-suite ships: Silver Cloud, Silver Wind, Silver Shadow, Silver Whisper and Silver Spirit – and adventurous expeditions aboard three purpose-built vessels: Silver Explorer, Silver Galapagos, and Silver Discoverer.

Royal Caribbean Cruises

Starr Companies

Booth #17 1050 Caribbean Way Miami, FL 33132 Vicki Freed, Senior VP, Sales 305-539-6031 vfreed@rccl.com www.royalcaribbean.com

Booth #14 399 Park Ave, 8th Floor New York, NY 10022 Eleanor Kitzman, President 646-758-8322 eleanor.kitzman@starrcompanies.com www.assist-cardusa.com

For more than 40 years, Royal Caribbean International has set the bar for cruise vacations, leading the industry in service, guest satisfaction, and innovation, on a fleet of 22 ships featuring first-at-sea experiences you won’t find anywhere else.

Starr Companies is global travel insurance and assistance company. In 2011, Assist Card became part of Starr Companies, bringing a 40+ year history of exceeding the expectations of the more than 7 million individual clients it has served.

Sabre Travel Network Booth #26 3150 Sabre Dr Southlake TX 76092-2199 Sandra Soellner, General Manager 773-561-7465 Sandra.soellner@sabre.com www.sabre.com Sabre Travel Network® provides the marketplace of choice for buyers and sellers of travel. By combining unique expertise and leading technology, Sabre powers business performance across the travel industry.

Sandals Resorts International Booth #23 4950 SW 72nd Avenue Miami, Florida 33155 Alice McCalla, Director of Industry Affairs 305-284-1300 amccalla@uvi.sandals.com www.sandals.com Our nine hotel brands include some of the best-known and most popular in the world. We’ve built up a portfolio that covers everything from luxurious upscale hotels in the world’s major cities and resorts to reliable family-oriented hotels that offer great service and value.

Scenic Cruises Booth #45 20 Park Plaza Ste 903 Boston, MA 02116 Randy Goodrich, Sales & Marketing Representative 503-330-7439 scenicrep@gmail.com www.emeraldwaterways.com Scenic Cruises offers the NEWEST, most spacious fleet of river ships in Europe, an impeccable onboard service experience, and included shore excursions for all types of activity levels. Scenic Cruises IS the standard bearer for FIVE-STAR, ALL-INCLUSIVE luxury river cruising.

Starwood Hotels & Resorts Worldwide Booth #25 2881 Corporate Way Miramar, FL 33025 Chris Austin, Vice President Global Leisure & Luxury Sales 954-624-1761 Chris.Austin@starwoodhotels.com www.starwoodpro.com Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,128 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences.

Tenerife Tourism Corporation Booth #44 1201 Connecticut Avenue NW, Suite 850 Washington, DC 20036 Ignacio Cundin, Strategic Relations Manager 202-847-2895 ignacio@unison.net The Tenerife Tourism Corporation is responsible for promoting Tenerife internationally as a destination for both business and leisure through marketing and communication activities as well engaging with the trade to increase the amount of visitors to Tenerife.

The Mark Travel Corporation Booth #46 5110 E Wallace Ave Scottsdale, AZ 85254 Cheryl Hudak, Regional Business Development Manager 602-531-8519 chudak@marktravel.com www.marktravel.com With service to more than 1,100 destinations worldwide, we are a recognized leader in the business of making vacation dreams come true. Our brands include Funjet Vacations, United Vacations, Southwest Vacations and Blue Sky Tours and TNT Vacations.

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ASTAGLOBAL CONVENTION

Tourism Cares

Travel Market Report

Booth #48 275 Turnpike Street Suite 307 Canton, MA 02021 Mike Rea, President & CEO 781-821-5990 info@tourismcares.org www.tourismcares.org

Booth #50 243 South Street Oyster Bay, NY 11771 Debbie Press 516-624-0500 dpress@acclaimmeetings.com www.travelmarketreport.com

Tourism Cares preserves and enhances the travel experience for future generations. We channel the philanthropic passion and commitment of the travel industry to protect and restore valuable destinations we all care about.

TravAlliance Media

Travel Market Report is an online business publication that serves as an independent forum and voice for retail travel sellers around the globe. We provide in-depth coverage and analysis of news and trends affecting leisure and corporate travel agents, along with practical business advice and insights into key growth markets.

TRAVELSAVERS

Booth #1 593 Rancocas Road Westampton, NJ 08060 Courtney Love, Marketing Director 856-505-1409 clove@travalliance.com www.travelpulse.com

Booth #49 71 Oyster Bay, NY 11771 Kathryn Mazza 516-624-2350 kburney@travelsavers.com www.travelsavers.com

travAlliancemedia is leading the travel industry with cutting-edge and results driven products that bridges the gap between leading brands, agents and ultimately their clients. A multi-channel and integrated marketing approach of education, revolutionary media, and direct one-to-one communication offers a progressive solution to leisure travel supplier needs and a one stop destination for agents to build their business. Industry leading brands include Travel Pulse, Vacation Agent Magazine, Agent@Home Magazine, Travel Agent Academy, Digital Events + Seminars, Travel Tribe, Agent Studio and Show Ticket Rewards, travAlliancemedia and Travel Forward.

Travelsavers is a global travel marketing company representing 3,000 agencies in 26 countries.

Travel Agent Magazine

UATP’s Insider’s Club offers annual Travel Protection Plans for travel industry employees. Coverage is available to individuals or families, and includes accident, baggage and trip protection, 24-hour worldwide emergency assistance and much more.

Booth #47 757 Third Ave 5th Floor New York, NY 10017 Jill Birkett, Event Director, Leisure Events, Travel & Hospitality Group 212-895-8253 jbirkett@questex.com www.travelagentcentral.com As the industry’s most read trade publication Travel Agent Magazine and TravelAgentCentral.com continue to drive trends, spotlight innovators, introduce ideas and start conversations among global suppliers and active travel sellers; helping every generation of travel agents to know more, sell more and do more.

Travel Guard Booth #24 3300 Business Park Drive Stevens Point, WI 54482 Eric Powers, Strategic Marketing Manager 715-295-0041 eric.powers@aig.com www.travelguard.com AIG is a world leading property-casualty and general insurance organization serving more than 70 million clients around the world. Our Travel Guard travel insurance plans provide a global reach, unparalleled service quality and proven operational capabilities allowing your customers to receive best-in-class care.

UATP Booth #21 1301 Pennsylvania Ave NW Washington, DC 20004 Jody Piland, Communications Coordinator 202-626-4077 Jody.Piland@uatp.com www.uatp.com

Worldwide Transportation Booth #19 15001 NW 42nd Ave, Building 47 Miami, FL 33054 Alex Malek, President & Founder 305-271-4900x104 alex@worldwidetransportation.com www.worldwidetransportation.com Worldwide Transportation is a Chauffeured driven company with more than 500 points of service throughout the world. We offer Ground transportation chosen by hundreds of executives, corporate event planners and passengers around the world for Quality, Convenience and Value.

Yucatan Tourism Board Booth #15 Calle 60 Norte Num 399-E Col. Revolucion Excordemex Merida, Yucatan, C.P. 97118 Mexico Rosa Elena Vermont Ricalde 999-930-3760 rosa.vermont@yucatan.gob.mx www.yucatan.travel The Yucatán Tourism Board promotes the wonders of this beautiful state in México and provides useful information for visitors to plan an unforgettable trip.

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ASTAGLOBAL CONVENTION

EXPERIENCE, INSPIRE & ENGAGE National Association of Career Travel Agents 2014 Annual Conference Oct. 30 – Nov. 3, 2014 • Sheraton Wild Horse Pass Resort & Spa, Phoenix, AZ An exclusive event for professional travel consultants, register today.

EXPERIENCE the beauty of the Wild Horse Pass in Arizona.

ENGAGE yourself in a robust educational seminar series.

ENRICH AND INSPIRE all aspects of your travel business.

BROADEN YOUR MARKETING OPPORTUNITIES to increase your sales.

ENHANCE YOUR POTENTIAL to grow your dexterity.

Learn more at www.NACTAconference.com *** Save $25 on registration until Oct. 1st! Promo Code: INSPIRE25 *** #AGC14

ASTA Global Convention

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ASTAGLOBAL CONVENTION

ASTAPAC Salutes 2014 Donors The American Society of Travel Agents Political Action Committee (ASTAPAC) is a special fund established under the federal election laws to allow ASTA to collect voluntary contributions from our members for the purpose of supporting political candidates and parties. Since 1979, ASTAPAC has strengthened the collective voice of the Society’s membership before the United States Congress and the White House. Put simply, our advocacy successes would not be possible without the support of the industry leaders listed below who have contributed to the PAC program.

GOVERNOR’S CLUB ($500+)

Landis, Geoffrey

Brown, Patricia

Lovell, John

Burger, Les

Commonwealth Business Travel Group

Block, Roger

McGredy, Ryan

Carideo, Peter

Breton Village Travel

Options Travel Services

Chiappetta, Maureen

ASTA Corporate Advisory Council

Darling, Claudia

PATA Midwest Chapter

Ching, Danny

Haskins, John

Darling, Richard

Peck, Eben

Chris Acccomando Tours

Sabre PAC

Dixon, Michael

Cimino, Anthony

Greenwald, Mike

Peterson, Virginia/MSP Travel Group

NOVAS ($1,000+)

Haire, Bill

Pinheiro, Scott

Consenza, Anthony

Balboa Travel Management

Hess Travel

Powers, Steve

Cooper, Donna

Best Travel

Irwin, Pamela

Rodriguez, Laura

Corniche Travel

Bourgeois, Linda

Lee, Bonnie

Seddelmeyer, Chris

Costagliola, Joanne

Casto, Marc

Lewington, Mark

Strong, Jim

Cunningham, Cindy

Chemla, Alexandre

Mangas, Deb

Sudeikis, Kathy

Da Rosa, Andrea

Enterprise Holdings PAC

Markham, Barbara

Tervola, Patricia

Da Rosa, Jose

Friedman, Jackie

Markham, Thomas

Turner, Stephanie

Dali, Csilla

Hale, Roger

Ng, Daniel

Van Allen, Nancy

Daniels, Patti

Haskins, Margaret

Peters, Mary

Van Leeuwen, Ann

Davis, Laura

Held, Ernie

Roach, Robert

Verboom, JoAnne

Dolstra, Heather

Klebanow, Peter

Spain, Susan

Wallace, Duane

Erickson, Cindy

Lewis, John

Stock Mickelson, Gloria

Wallace, Hope

Estill, George

Matthews, Lauren

Uniglobe Travel Partners

Orens, Steve

Vasami, Ralph

TEAM 100 ($100+)

Faifer, Nora

Ovation Corporate Travel

Zabinksi, Leo

Adamitis, Karen

Farrell, Michael

Aft, Susan

Farrell, Lynn

Albright, Cynthia

Faust, Pamela

Signature Travel Network

PRESIDENTS CLUB ($250+)

Allegra, Marilyn

Carol’s Travel Service

Flanagan, Mary Pat

Thomas, Lee

Androlia, Linda

Duglin, Robert

Formento, Carole

Travelstore

Armin, Brinda

Ellenby, Jay

Fredericks, Marilyn

Tzell Travel

Beissel, Susan

Goodenow, Wendy

Fritz, Sharon

Virtuoso

Berke, Larry

Haymaker, Richard

Frosch, Adrienne

Wilson-Buttigieg, Jennifer

Biver, Susan

Hudak, Cheryl

Furlan, Linda

Zelaya, Marilyn Bell/Willow Glen Travel

Bonin, Pam

Jackson, Denise

Gagala, Jo-Marie

Brawley, John

Kerby, Zane

Garavanian, Gabe

Brechon, Colleen

Gardner, Joanne

SUPERNOVAS ($5,000+) ABC Global Services

Powell, Vicki Sanchez, Jorge

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Colombo, Barbara

Evans, Donna

ASTAGLOBAL CONVENTION

Geiser, Elizabeth

Michels, Jennifer

Travel 100 Group

Grossmann, Alan

Gelaude, Diane

Miyashiro, Raymond

Travel Leaders of Naperville

Harwood, Sherri

Giampa, Joanne

Murphy, Kate

Urban, Renaud

Henderson, Rebecca

Gilbert, Phillip

Nelson, Linda

Wallace, Carrie

Holland, Jason

Gray, Ruth Ann

Norman, Jane

Walsh, Mary

Iafrate, Rita

Greenwald, Donna

O’Riordan, John

Waters, Ann

Johnson, Julie

Gundlach, Jeffrey

Paczosa, Susan

Webster, Daniel

Kowalik, Carolyn

Haas, Nita Ann

Penna, Lucy

Webster, Phara

Lane, Deborah

Hager, Marie

Picture Pefect Travel

Webster, Shirley

Lanotte-Day, Toni

Hall, Judy

Pinales, Nilda

Weigel, Wendy

Larson, Stephanie

Hannon, Gail

Pokornowski, Barbara

Weingart, Mike

Lau, Rodney

Hartline, Amy Lynn

Poland, Robert

Wendler, Linda

Lindsey, Frances

Henry, Andrew

Quetel, Jeanette

Werner, John

Malana, Jun

Hill, John

Quinn, Debra

Wheeler-Medley, Bernard

May, Katie

Hill, Angela

Raymer, Susan

Wilkinson, Maureen

McConnell, Carol

Hoppe, Lisa

Reuther, Mary Margaret

Wolak, Elizabeth

McParland, Carol

Howes, Lois

Richer, Sheri

Wolinski, Michael

Mittleman, Helen

Ierulli, Janice

Ristic, Henry

World Class Travel

Moore, Dianne

Jathas, Barbara

Ritter, Diana

World Travel Mart

On Track Travel

Johns, Sue

Royal Travel & Tours

Zavislak, Caryn

Oyster Bay Travel Center

Johnston, Jeanne

Sanchez, Giselle

Zinda, Lorrie

Plainview Travel

Kalisz, Carol

Santo, Marge

Kay, Mary

Sattizahn, Richard

PATRIOTS (UP TO $99)

Post, Richard

Kelly, Kimberly

Sattler, Monquie

4 Season Travel Bureau

Raszka, Debra

Keslik, Richard

Schlagel, Kathleen

A Plus Travel Adventure

Romano, James

Kozlowski, Nancy

Schneider, Kimberly

Ayala, Kathryn

Shimamoto, Rachel

Kozon, Linda

Schneider, Mary Ann

Buschbach, Joanne

Spencer, Janine

Kruegger, Mary

Schwartz, Richard

Camel, Jennifer

Stalb, Gretchen

Launer, Kim

Seno, Janet

Chan, Charmaine

Sternberg, Debra

Lekki, Carol

Shimkus, Susan

Cole, Sheryl

Sutko, Michael

Lieventhal, Jennifer

Skach, Rosemary

Cook Travel Company

Tosto, Rita

Lindberg, Marilyn

Slotwinski, Krystina

Costoso, Jeanette

Ventimiglia, Jeannine

Linderholm, Sue

Staples, Nancy

Cox, Elizabeth

Wagner, Carol

Lindsey, Stuart

Strauss, Christine

Cruse, John

Ward, James

Lovick, Dave

Sturm, Mary

Cymrot, Isaac

Welke, Donna

Lucking, Cynthia

Sturm, Walter

Da Rosa Travel

Where 2 Now Travel

Lukasik, Andrew

Sturm, Charles

De Souza, Bell

Wommer, Christopher

Mack, Gerald

Sumka, Judith

Exotic Journeys

Yanuzzi, Jeannette

Maxwell, Barbara

Swirtz, Mary

Fawcett, Monica

Maxwell, Lynda

Teichen, Frederick

Gibbs, Judith

Mazzola, Barbara

Tillem, Jack

Goldschmidt, Kurt

McCue, Bill

Tillem, Alice

Goldschmidt, Sonya

McKay, Robert

Tofel, Wayne

Grabar, Chris

Meil, Samarah

Trans World Travel

Greben, Adrienne

Poole, Joshua

Contributions received through August 1, 2014

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ASTA Premium Members A & I Travel Service, Inc.

Colwick Travel Corporation

MAST Travel Network

AAA Allied Group, Inc.

Conlin Travel, Inc.

Maupin Travel, Inc.

Travel Leaders/ Goli’s Avenues of Travel

AAA East Central

Corporate Travel Management

McCabe World Travel, Inc.

Travel Management Partners, Inc.

AAA Mid Atlantic

Costamar Travel Cruise & Tours, Inc.

Menno Travel/American Express

Travel One

AAA Minneapolis

Courtesy Travel Services

Merit Travel Group, Inc.

Travel Planners International, Inc.

ABC Global Services

Covington Travel

Montrose Travel

Travel Plus/Travel Leaders

Acendas

Crucon Cruise Outlet Plus, Inc.

Moraga Travel, LLC

Travel Time Travel Agency, Inc.

ADA Travel

MSP Travel Group, Inc.

Travelink/American Express

ADTRAV Travel Management

Cruise Planners - American Express Travel

Mundi Travel/American Express

Travelocity

Airfasttickets, Inc.

CruiseOne/Cruises Inc

MWR Travel

Travel-On, Ltd.

All Direct Travel Services

Direct Travel, Inc.

National Travel Service

TravelQuest

All Travel

Ensemble Travel

Nexion, LLC

TravelSavers Partner Services

Altour

Expedia CruiseShipCenters

Odysseys Unlimited Inc.

TravelStore

American Express Travel & Lifestyle Services

Expedia, Inc.

Omega World Travel

Tzell Travel Group

Express Travel

Ovation Travel Group, Inc.

Uniglobe Travel International

Andrew Harper

FC USA Inc

Plaza Travel

Uniglobe Travel Partners

Anthony Travel, Inc.

Flathead Travel Service, Inc.

Poe Travel

Unique Travel of Palm Beach, Inc.

ATP International USA

Forest Lake Travel

priceline.com Incorporated

Balboa Travel, Inc.

Fox World Travel, Inc.

Protravel International, LLC

Universal/Accent Travel - American Express

BCD Travel

Friendly Travel Inc.

Rovia, LLC

Best Travel, Inc.

Frosch International Travel

Signature Travel Network

Blue Ribbon Business Travel International

Gant Travel Management

Skylink Travel, Inc.

Gateway Travel Service

Branson Tourism Center

STA Travel

Geraci Travel

Brentwood Travel

Strong Travel Services, Inc.

Global Crew Logistics

Breton Village Travel Services, Inc.

Tangerine Travel LTD

Global Travel

Brownell Travel, Inc.

The Travel Society, LLC

Hess Corporate Travel

Bursch Travel/American Express

Hickory Global Partners, LLC

The Travel Team, Inc/American Express

C & H International

International Cruise & Excursions, Inc.

Travel & Transport, Inc.

Cadence Caravan Tours, Inc.

LBF Travel, Inc.

Travel Leaders

Carlson Wagonlit Travel

Legacy Travel, Inc.

Travel Leaders / LMR, Inc.

Carrousel Travel American Express

Leisure Travel Alliance, Inc.

Casto

Luxe Travel Management/TSI

Travel Leaders Child Travel/Albany Travel

Cerritos Travel, Inc. Christopherson Business Travel

MacNair Travel Management/ American Express

Colpitts World Travel

Mansour Travel Company

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Travel Experts Inc.

Va-Bok International Vacation.com Valerie Wilson Travel, Inc. Viking Travel Service Virtuoso Vision 2000 Wayland Travel, Inc. WD World Travel Western Association of Travel Agencies Wings Travel Group World Travel Bureau, Inc. World Travel, Inc. WorldTravelService Worldview Travel

Travel Leaders Corporate

Wright Travel

Travel Leaders Franchise Group

Your Travel Center, Inc.

ASTAGLOBAL CONVENTION

ASTA Destination Expo. Morocco. Join Us. This captivating, exotic and colorful destination is the host of ASTA Destination Expo (ADE) 2015 ASTA Destination Expo (ADE) Morocco, Feb 26 – March 1, 2015, is your opportunity to become something new. Travelers are looking for the unique, the special and the exotic. And Morocco is just that, and more.

As the gateway to Africa, Morocco has Atlantic and Mediterranean coastlines, a rugged mountain

interior and a history of independence. Its rich culture is a blend of Arab, Berber, European and African influences.

So join us, become a Morocco specialist and gain real life experiences to help you plan the exotic and unique trips of your clients’ dreams. You, your clients and your business will be enriched. Secure your future.

Register Today! ASTADestinationExpo.org

ASTA Destination Expo

Show Sponsors

Marrakech, Morocco Feb 26 - March 1, 2015

travel for real

39 #AGC14

ASTA Global Convention

Top 10 Reasons why participating in your industry’s trade association – ASTA – is right for you!

Boost Your Credibility and Trust with Customers – Travelers

Grow Your Business – All members receive a complimentary

want to do business with an agent they can trust. Display the ASTA logo to show consumers and suppliers that you are a member of the world’s largest travel agency association and adhere to ASTA’s Code of Ethics. If you’re not a member, you may be missing business you didn’t even know about!

listing on ASTA’s consumer website—TravelSense.org, which has over 54,000 unique visitors per month. In the first six months of 2014, over $1.3 million in travel requests were made available to ASTA members.

Access Unmatched Industry Resources – ASTA offers resources that busy travel professionals don’t have the time, resources and expertise to gather on their own. The ASTA 2014 Regulatory Compliance Handbook is a prime example. ASTA has read and analyzed all the federal statutes that apply to travel professionals and has translated them into language that is easy to understand and use.

Protect Your Industry – Many decisions affecting your profitability and your freedom to operate are made by people who know nothing about the travel agency industry. ASTA monitors legislative proposals, endorse travel agents’ interests to members of Congress and organizes grassroots support. Your support helps secure a healthy and sustainable retail travel environment.

Promote Your Value – ASTA is constantly promoting, and in some cases, defending the retail travel agency industry. This is a fantastic industry, with a great story to tell.

Stop by the ASTA Booth or the ASTA Information Desk to join, renew or visit.

Pam Bonin, Director of Membership

Strengthen Your Network – ASTA’s meetings provide you with opportunities to build lasting professional friendships with peers and suppliers that can help you grow your bottom line.

Develop Your Skills – ASTA’s carefully crafted educational webinar series, online training and face-to-face meetings cover a broad spectrum of topics from destination training to industry research to business tools. They are open to you and all your employees.

Engage Your Employees – As an ASTA member, you can extend ASTA’s valuable industry resources and benefits to your frontline agents.

Collaborate – ASTA needs to hear from YOU. ASTA offers unique opportunities for you to be actively involved with industry leaders through chapter and national committees and meetings.

ONE VOICE – Let’s face it, we’re in this together. The retail travel agency industry can accomplish so much more if we ALL come together as One Voice.

Expand your world.

Go with the pros. www.ASTA.org

ASTA Acknowledges

and Appreciates Our Proud Partners Premier Level Proud Partners:

travel for real

Gold Level Proud Partners:

ABC

global services

Silver Level Proud Partners:

Our Proud Partners make it possible for ASTA to promote and defend the travel agent community.

The global advocates for travel. Go with the pros. www.ASTA.org | askasta@asta.org

THE ST. REGIS NEW YORK, NEW YORK

STARWOOD PRO

ATTEND OUR SESSION & WIN Starwood Hotels and Resorts is the largest luxury hotel operator in the world. Join Jeff Lanzarotta as he leads a session on how to increase your sales by growing your luxury business and how Starwood enhances cruise bookings. Plus, just for attending, you will be entered to win a $150 or a $50 American Express gift card.

SEPTEMBER 16 AT 9:30 A.M. Increase revenues by growing luxury business with Starwood led by Jeff Lanzarotta, Managing Director for Starwood Hotels & Resorts.

©2014 Starwood Hotels & Resorts Worldwide, Inc. All Rights Reserved. Aloft, Element, Four Points, Le Méridien, Sheraton, St. Regis, The Luxury Collection, W, Westin and their logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.