Lench’s Trust is committed to maintaining its properties to a high standard, providing a safe community for residents to live in. When a repair request is submitted, they will fall into a category based on its severity. We also carry out enhancements and home improvements for residents whenever time permits and within limitations. These are logged in the usual way, but they do fall out of our repair’s obligations and timescales, therefore you will need patience when requesting such jobs, however, we will try our best to accommodate when and where possible. The below chart shows examples of repairs in their category with response timescales; however, this is not an exhaustive list and is not limited to the examples you see here: (note that response timescales mean we will mitigate the repair eg provide heaters if heating is not work). Emergency Repairs- 4 hours
Urgent Repairs- 7 days
A repair is an emergency when there is a danger to the health or risk to the safety of the resident/ visitors or serious damage to the building.
A repair is considered urgent if it is materially affecting the comfort and convenience of the residents.
Gas Leaks Property insecure Blocked and overflowing foul drains Major flooding Total power failure Water supply failure Complete heating failure in the Winter
Roofing damage – where there is a leak or imminent cause of danger Partial heating failure Not hot water Broken windows Leaking radiators Lighting internally
Routine Repairs- 28 days
Rechargeable Repairs
A repair is considered routine where there is no immediate risk to residents and by waiting a short time, will pose no major damage.
A repair is considered rechargeable where a repair is resulting from the action or inaction either wilful or accidental of a resident, leaseholder or persons they have responsibility for (such as visitors or relatives or pets). Resident damage Deliberate damage e.g. vandalism Accidental damage e.g. flood/fire Unauthorised or poorly executed alterations Continual pest control visits due to nonco-operation Pet damage Resident neglect
Dripping taps Failure of shared lighting Electrical sockets
Enhancements/ home improvements •
Replacing light bulbs
•
Putting up shelfing
•
Moving furniture
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