WORKPLACE RELATIONS A Guide to DIFFICULT CONVERSATIONS WITH STAFF

ONE OF THE most recurring themes in our enquiries from doctors running private practices is advice on how to go about having the difficult conversations with their staff. Issues can vary widely from underperformance and conduct to behaviours and conflict, even the basics like responding to questions and declining staff requests. Approaching difficult conversations can be the source of enormous stress. They can make us feel uncomfortable because we need to balance emotions and information in a sensitive way. However, they are important and a normal part of running a business. The best way to handle a difficult issue is to deal with it in a timely manner. Honest and direct conversations are so important and can provide the opportunity to resolve potential