Amadeus River Cruises Travel Guide - 2016

TRAVEL GUIDE The Best of Europe’s Greatest Waterways aboard the Award-Winning Amadeus Fleet

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TABLE OF CONTENTS Before You Go ...............................................4-6 Getting There ................................................7-9

ENG LAND

N ETH ER LA N DS Keukenhof Kinderdijk Veere Middleburg

Brussels

Koblenz

Cochem e

ll

LUX

i

Passage/Rüdesheim

r ve

Main

Mannheim

Ri

Mo

ne

Paris

R

Speyer

ve

r

R

er

Heidelberg

Rhi

er

Bamberg Nuremberg r

Würzburg Wertheim Regensburg Kelheim Miltenberg

ne

iv

e Riv

Da

nu

be

er Riv

Prague Ma i n D a n ub e Canal

CZE CH RE P UBLI C Cesky Krumlov

SLOVAK I A

Wa c ha u Va lle y Dürnstein

Passau

aô

ne

iv

R

Strasbourg

F RANCE

Omissions and Responsibility Waiver ............. 23

Cologne

B ELG IUM

se

i

Antwerp

Ghent

Frequently Asked Questions .....................21-22

GE RM ANY

River

Bruges

Normandy Caudebec en Caux Beaches Rouen Les Andelys Honfleur Conflans Vernon Se

ne

N

Amenities and Services .............................17-20

Berlin

R hi

ENGLISH CHAN

EL

Program Information .................................10-16

Hoorn Ijsselmeer Utrecht

Amsterdam

Charlon-sur-Saone

S

Basel Bern

Tournus Macon

Salzburg Lucerne

SWITZ ER LA N D

Linz

Melk

Vienna Emmersdorf

AUSTRI A

Bratislava D

an

r

River

Szentendre Budapest

H UNGARY

Bourg en Bresse Lyon

R h ône Riv e

ube

Kalocsa Zagreb

Le Pouzin Viviers

ITA LY Avignon Arles

P r ov e nc e

Mohacs

RO M A N I A

St. Gheorghe Novi Sad D a n ub e R i v er

Belgrade

Bucharest

) ( Iron Gate

SERBI A ME

DI

TER

Danube Delta

CROATI A

Giurgiu

Do na u

Svistov

Veliko Tarnovo

RANEAN

BLACK SEA

BU L GA RI A Sofia

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BEFORE YOU GO PERSONAL TRAVEL DOCUMENTS

Passport: A passport that is valid for at least six (6) months after your return date is required on each of our river cruises.

Visas: U.S. and Canadian citizens do not need visas for countries visited.

Other nationalities should consult the local embassies or consulates for the most up-to-date information on visa requirements.

All documentation required for a particular itinerary is the sole responsibility of the guest. Amadeus River Cruises will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages, and/or losses, including missed portions of your trip, related to improper or absent travel documentation. It is suggested that copies of important documents, including your passport and visas, be kept in a separate place, in case the originals are lost or stolen.

Travel Protection: While travel insurance is not required in order to participate in this program, Amadeus River Cruises strongly recommends that each guest purchase a travel protection plan, as unforeseen circumstances can occur both prior to and during travel.

Medical: The ship does not employ staff nurses or doctors onboard, nor can the onboard gift shop carry medications that are sold over the counter. Most European nations allow the sale of medications by licensed pharmacies only, therefore guests should bring their medications with them. Should a guest require medical attention it will be done at a local facility. Any medical expenses incurred during the trip are the guest’s own responsibility; Amadeus River Cruises is not responsible for costs of medical service or the quality of medical care received. A travel insurance policy that covers medical expenses while traveling internationally is highly recommended.

Dietary Preferences: Please advise us of any special dietary restrictions at least 60 days prior to your departure. This information will be provided to the proper personnel, and to the extent possible within local conditions and limitations, every effort will be made to accommodate your needs. It is the guest’s responsibility to provide us with as much detail as possible concerning any medically related dietary concerns.

Not all dietary requests can be accommodated, and we appreciate your understanding in this matter.

LUGGAGE RESTRICTIONS

Vaccinations: At the time of this printing, no vaccinations are required for entering the countries visited, but it is recommended that all guests discuss available vaccinations and any other health concerns they may have with their personal physician or a travel medicine specialist.

While there are no restrictions on the number of bags each guest may bring on board our ships, storage space is limited, and it is suggested that each guest bring only one checked bag. Additionally, all airlines impose restrictions on both size and weight, and many airlines restrict the number of bags per person. Each guest must check with his or her selected air carrier for limitations prior to departure, as luggage restrictions are subject to change. Guests who exceed an airline’s luggage restrictions may be asked by the airline to pay the airline’s overweight/oversized luggage fees.

The consulates of the countries to be visited will also provide information on vaccination requirements and/or suggestions. You may also consult the Centers for Disease Control (CDC) for their current recommendations.

Their website is www.cdc.gov .

An airline’s limitations on the weight and size of checked and carry-on baggage are usually found on their website, or may be obtained by calling the airline directly. Please remember that international (over the water) and domestic (intra continental) restrictions may not be the same.

Physical Limitations: Amadeus River Cruise programs are active. While there will be plenty of time to relax, there is much to see and do. Many optional excursions require an extensive amount of walking over cobblestone streets, and many sites have numerous steps that may be steep and narrow. For your safety and enjoyment, we recommend that all guests be in good physical condition. Amadeus River Cruises at its sole discretion, reserves the right to refuse passage, or to require a current passenger to end his or her trip, if the passenger’s state of health or physical condition may affect his/her own health, safety, or enjoyment or that of other passengers.

Your luggage and all personal belongings are solely your responsibility throughout the trip. Amadeus River Cruises is not responsible for lost, stolen, or damaged luggage or personal belongings. Selecting a travel insurance plan that will cover lost or stolen luggage and/or personal items is highly recommended.

HEALTH AND MOBILITY

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Please use luggage tags on the outside of your bags, and include a copy of your contact information during the trip on the inside of your checked bags. Valuables and medication should only be packed in your carry-on bags (unless required to be placed in checked bags by your airline).

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PRE-DEPARTURE INFORMATION Amadeus River Cruises sends all final documents as e-docs including cruise tickets (if applicable), approximately 21 days prior to your trip departure, provided that full payment has been made and receipted by Amadeus River Cruises.

GETTING THERE AIRPORT SECURITY AND CHECK-IN Please be sure to contact your airline prior to departure and verify there have been no changes to the flight number or schedule. If you have an airport transfer confirmed with Amadeus River Cruises, please advise of any schedule change affecting your airport pick up time.

Please be sure you are familiar with current airport security procedures, and arrive at the airport at least two and a half (2.5) hours prior to your scheduled departure. During peak travel times, you may want to arrive three (3) hours prior to your scheduled departure time.

CUSTOMS Entry documents will be required at all border crossings, so please carry proper identification with you all times, and never place it in checked luggage.

When arriving by airplane, it is not unusual for a border guard to ask you questions such as “where are you from,” “where are you going,” “how long will you be there,” or “what is the purpose of your trip.” Always answer honestly and politely.

If you are bringing laptops, cameras, or other electrical equipment with you on your trip, you may be required to register these items with the local customs authority in order to ensure you are not charged duty on these items when you return home.

If you plan to purchase items abroad to bring home with you, we recommend that you check with both your home country’s customs office for current restrictions, as well as with the embassies of the countries you are visiting for any restrictions on items that may be unlawful to take outside their borders.

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When you return to your home country, you should be prepared to declare everything you purchased or acquired while traveling. Many countries will ask you to complete a customs form, which will require descriptions and values of the items. These forms are easier to complete if you keep your sales receipts easily accessible. Most countries have set customs duty exemptions for both quantity and value of certain items.

We suggest that you familiarize yourself with these allowances and limits prior to your travel.

HOTEL CHECK-IN/HOTEL CHECK-OUT If you have purchased an additional hotel night, please be advised that most hotels do not allow check-in earlier than 3:00pm. If you arrive at the hotel before 3:00pm, you may need to wait until the room becomes available. Hotel check-out is usually no later than 12:00pm. If your arrival or departure schedule does not coincide with these times, you may ask the hotel to store your luggage while you explore independently. Please note that every effort is made to ensure that your hotel room is available and ready for occupancy upon your arrival at the hotel, but this is not always possible. A short wait for your room to become available may be unavoidable. Depending on your scheduled arrival or departure, you may want to purchase an early check-in or late check-out, or an additional hotel night, in order to guarantee availability of your room.

TRANSFERS If you purchased a transfer to/from the program airports through Amadeus River Cruises, please submit your travel itinerary to Amadeus River Cruises no later than 60 days prior to departure.

Arrival: If you have purchased an arrival transfer, Amadeus River Cruises Representative will meet you outside customs with a sign ‘Amadeus River Cruises’. Further details will be included in your final documents.

Important note: Airport porters are NOT allowed in the Customs hall area. On arrival, you must take your luggage off the baggage carousel and then will move through Customs (carts are sometimes available for a small fee).

Departure: If you have purchased a departure transfer, the Cruise Director onboard will reconfirm you arrangements with you prior to final disembarkation.

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Baggage Delays: Baggage delays unfortunately occur from time to time, especially during peak travel periods. If you discover any bag did not make it to your destination, do not leave the airport baggage area without completing a Lost Baggage Report with your air carrier. This report is essential to the tracking of your claim, it is ultimately the responsibility of the airline to recover and deliver your baggage to you.

Give the air carrier a copy of your travel itinerary, along with the hotel information (if you have a stay prior to your cruise), and the ship contact information. Once onboard the ship, notify you Amadeus Cruise Director of the situation, and provide him/her with a copy of your Lost Baggage Report. Amadeus River Cruises is not responsible for lost, stolen, or damaged baggage and/or personal belongings. Selecting a travel insurance plan that will cover lost or stolen luggage and/or personal items is highly recommended.

Travel Delays: If you experience a delay in travel, after working with your air carrier to revise your flight schedule, please contact the ship directly at the number provided in your final documents and advise the staff of your new arrangements. The ship’s reception desk is open 24 hours.

If you purchased travel insurance that covers flight delay and cancellation expenses, you will also want to contact your travel insurance company to start a claim for expenses incurred during your delay.

PROGR AM INFOR MATION CONTACTING HOME The ability to stay in touch with friends and family is an important part of travel, and many guests choose to bring cell phones on the trip.

International roaming charges can be expensive, and it is advisable to contact your local carrier to determine the charges and plans available for each country you are visiting, then select the best available plan for your expected usage. In some countries, SIM cards are available for purchase that can be used in an unlocked phone (call your carrier to determine if your phone is, or can be, unlocked), providing a local number that can be used both locally and internationally, usually at a significantly lower rate.

Making international calls from the hotel and ship is possible, but costly.

Connection fees are usually applied, in addition to other charges.

The Amadeus Fleet features free internet and Wi-Fi access.

Should you choose to bring your cell phone, please refrain from conducting conversations during the guides’ excursion commentary and any formal talks.

If the delay is serious enough that you will miss the starting point of your cruise, any additional hotel, and/or flight arrangements necessary to meet your group will be at your expense.

Amadeus River Cruises is not responsible for late arrivals or missed transfers due to delayed, changed, canceled, or missed flights; for missed trip days; or for extra costs resulting from delayed, changed, canceled, or missed flights.

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CONVERSION TABLES

CURRENCY AND MONEY MATTERS

Below is some information that may be helpful to you during your international travels.

The official currency in most countries visited is the Euro(€) except Hungary which is the Hungarian Forint (FT, HUF). The currency onboard the Amadeus Fleet is the Euro(€).

Temperatures Celsius to Fahrenheit Fahrenheit to Celsius Time 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200

= = = = = = = = = = = =

F = C x 9/5 + 32 C = (F-32) x 5/9

1:00 AM 2:00 AM 3:00 AM 4:00 AM 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 Noon

Other Measurements 1 pound (lb) = 1 kilogram (kg) = 1 ounce (oz) = 1 US pint (pt) = 1 inch (in) = 10 inches (in) = 1 foot (ft) = 3.3 feet (ft) = 1 mile (mi) = 100 miles (mi) = 2.5 acres = 100 acres =

= = = = = = = = = = = =

1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM 12:00 AM

50 = L 100 = C 500 = D 1000 = M

Credit Cards and Travelers Checks: Most major credit cards (Visa, MasterCard, and American Express) are accepted worldwide. Credit cards are also accepted onboard.

Travelers Checks are not widely used in Europe, They are not accepted as currency in local stores and restaurants, and it is becoming difficult to cash them at banks. Travelers Checks cannot be cashed onboard the ship so we recommend not bringing any.

There may be some stores or locations where cash is preferred (especially for small purchases) or where a particular credit card cannot be used for purchases. We recommend bringing at least one major credit card as well as an ATM card that is both a debit and credit card.

0.45 kilograms (kg) 2.2 pounds (lbs) 28.3 grams (g) 0.47 liters (lt) 2.54 centimeters (cm) 25.4 centimeters (cm) 30.5 centimeters (cm) 1 meter (m) 1.6093 kilometers (km) 160.93 kilometers (km) 1 hectare 40 hectares

Roman Numerals 1 = I 6 = VI 2 = II 7 = VII 3 = III 8 = VIII 4 = IV 9 = IX 5 = V

10 = X

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1300 1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 0000

ATMs: ATMs connected to bank networks such as PLUS or Cirrus are widely available in most major metropolitan areas, airports, city centers, and some hotels. Fees for transactions vary. ATMs are not available onboard the ships and may be limited in the smaller towns and villages along the rivers. Your bank can tell you which network your ATM card can access, and whether a debit or credit card must be used. It is also recommended that guests bring an overseas contact number for your bank or credit card company in case you require assistance while traveling.

We recommend that you change or withdraw sufficient local currency while in larger cities, as ATMs and banks may not be readily available in some of the smaller towns along the itinerary. Also, we recommend that you not carry bills in large denominations, as many merchants are hesitant to accept them due to counterfeiting. Local banks can break the larger bills into smaller denominations for you.

125 = CXXV 590 = DXC 2014 = MMXIV

The ship operates on a ‘cashless’ system and all charges are billed directly to each guest’s onboard account. While onboard, guests can sign for all purchases and pay their charges at the end of the cruise with a credit card; cards accepted are American Express, MasterCard, and Visa.

Credit cards will be charged in Euros. Debit cards and Travelers Checks cannot be accepted for settling the onboard account. The ship does not have an ATM nor a money exchange.

Please contact your bank and/or credit card companies to let them know that you will be leaving the country to avoid any problems using your credit or debit cards overseas.

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ELECTRICAL CURRENT The voltage in hotels and onboard ship is 220v, European standard. To use any electrical product from the US or Canada that is not dual voltage, you will need a plug adaptor and some devices will require an electrical converter. Many electronic devices have built-in electrical converters, however please check the manufacturer’s specifications for details.

Country:

Volts:

Hertz:

Plug Type:

Western Europe

220 V

50 Hz

C&F

C Plug

F Plug

EXCURSIONS Excursion packages can be purchased in advance of your cruise at a discounted rate. Excursions can also be booked individually or by package at regular rates on board. Comprehensive shore excursions are led by local English-speaking guides and have been designed to provide you with the best possible experience.

FACILITIES FOR THE DISABLED

We recommend Internet service be limited to email communications and web browsing, and ask that guests refrain from certain online activities such as streaming videos, downloading music, video, Skype, video messengers and remote computer access such as GoToMeeting, Remove Desktop etc.

These programs use high bandwith and will limit internet access for others onboard.

Note: iPads assign little battery power to their internal signal. Unless the Wi-Fi signal is very strong, it is likely you will experience interruptions or may not be able to connect at all. You may notice laptop users have no trouble connecting to the Wi-Fi on board, while an iPad in the same spot drops and reconnects. In addition, the signal fluctuates and iPads are more sensitive to this fluctuation, which may interrupt your iPad Internet session while going unnoticed on other devices.

MEDICAL CARE Our entire fleet adheres to stringent European safety standards. The ships have fully staffed reception desks, 24 hours a day.

While no physician is onboard, the ship sails close to shore so emergency medical personnel are minutes away from land based services.

ONBOARD LANGUAGE

Most of the Amadeus Fleet is equipped with an elevator that services all decks except the Sun Deck. Please Note: Amadeus Symphony and Princess do not have elevators.

The primary language onboard is English. Your Cruise Director, key staff and tour guides all speak English. Depending on the nationalities of your fellow travelers, you may also hear additional languages spoken.

Please note: the American with Disabilities Act does not apply in Europe and accessibility to some sights may be limited. Embarkation/ disembarkation facilities may also be impossible to navigate with wheelchairs, scooters, walkers, or any other mechanical device.

SECURITY

GRATUITIES Gratuities to the ship’s staff and crew, and local guides are not included. A pre-paid gratuity package for the ship’s staff and crew can be purchased in advance for your convenience.

INTERNET ACCESS

Complimentary Internet access, where available, is provided in all public areas of the ship, As this service is provided via satellite/cellular service, the connection speeds and signal strength can be inconsistent onboard and cannot be guaranteed at all times.

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As in all big cities, pickpockets are not uncommon, and caution is encouraged. We recommend wearing purses and cameras across your body when walking, and holding them securely when entering and exiting taxis and buses. We also recommend leaving jewelry and other valuables at home.

Personal, in-room safes are provided in each hotel (for Prelude and/or Finale) and on board the ship. Amadeus River Cruises cannot be held liable for loss of money, jewelry, or other valuable items from the ship, from a hotel, or while on an excursion. A travel insurance policy will typically cover most incidents of loss or theft.

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SHOPPING Keep in mind that many shops in Europe may be closed on Sundays and holidays. During your program there is free time built into your schedule for shopping or other activities. Additionally, we make every effort to ensure time is available for shopping during excursions where this is feasible. On excursions where shopping is possible, the actual amount of time available may be limited due to tour constraints.

SMOKING On the ship, smoking is allowed only on designated parts of the Sun Deck. The hotels have open areas where smoking is allowed, and may offer smoking areas in specific sections of some indoor lounges. All hotel rooms and ship staterooms are non-smoking.

We ask everyone to refrain from smoking while on excursions.

Clothing: Comfortable, casual clothing is appropriate both onshore and onboard and we suggest lightweight clothing that can be layered. Shorts are appropriate for most tours, however long pants may be required for inside visits on some excursions. Your cruise manager will advise when and if this is required. Mix-and-match color schemes work best to help keep baggage light. You will participate in a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support. Sturdy sandals are another good option.

Don’t forget to pack a lightweight, waterproof jacket (preferably hooded) or even a heavier-weight wind-breaker for cooler temperatures. Also, keep in mind that the ship, motor coaches and other venues visited on our itinerary are air conditioned and may be quite cool. We recommend you that you pack a lightweight sweater or long sleeve shirts and carry them with you on excursions.

WATER The ship has been outfitted with a sophisticated filtration system, and the tap water in each stateroom is safe for drinking. In addition, bottled water is provided in your stateroom for your comfort.

WEATHER Weather forecasts are widely available on the Internet, and some of the favorites for large, international cities are www.weather.com and www. cnn.com/weather. Amadeus River Cruises’ preferred resource for up-tothe-minute weather in the rural areas we visit is Weather Underground, which may be found at www.wunderground.com.

WHAT TO BRING

Travel Essentials: The following items are essential for any destination: sunglasses, sunscreen, hat, and umbrella. It is recommended that you bring duplicates of prescription eyewear, copies of prescriptions for any medications (generic equivalents are usually easier to obtain), copies of credit card information, and copies of your passport information pages and visas.

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AMENITIES AND SERVICES ABOARD THE AMADEUS RIVER FLEET

Dining: The ship’s onboard restaurant provides a relaxed environment and accommodates all guests with open seating. It offers international and local cuisine. Breakfast and lunch are sumptuous buffets, with evenings featuring chef’s specialties and regional dishes. In addition, a light breakfast and lunch is offered in the Panorama bar.

Please notify Amadeus River Cruises at least 60 days in advance if you have any special dietary concerns or considerations that need to be taken into account. We will do our best to ensure that your request is accommodated, but cannot guarantee all diet needs and preferences can be met.

Complimentary hot coffee and tea are available all day. Your meals are always accompanied by hot tea, iced tea, coffee, iced water. At lunch and dinner, regional wines, beer and soft drinks are also included. You may bring local wine onboard and enjoy it with your meals, however there is a corkage fee of 10 Euro.

All mealtimes are scheduled around tour departures, and breakfast can take place very early in the morning.

Fitness Center and Salon: The Fitness Center and Salons offer modern fitness equipment. The fitness center hours of operation are generally from 6:00 am to 10:00 pm, but may be adjusted based on each day’s program.

Use of the fitness equipment is at your own risk.

The Salon offers massage and hair services (by appointment onboard).

For your enjoyment, located on the Sun Deck is a putting green, chess board and shuffleboard.

GIFT SHOP There is a gift shop onboard with a limited selection of toiletries, souvenirs, and other sundries. All purchases are charged to your shipboard account.

The hours of operation are adjusted to each day’s program.

Please note: No over-the-counter medications are available, in accordance with European laws.

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GO ACTIVE A limited number of complimentary bicycles are available for your onshore enjoyment. Bicycle and walking paths are easily accessible from some of the ports of call. The Cruise Manager onboard can offer recommendations. Bicycles can only be reserved through the Front Desk one (1) day in advance of the time you wish to use them (or on the day of, if available). Their use is solely at your own risk.

HEALTH AND HYGIENE As part of a commitment to a clean, safe, and healthy onboard environment, the Elegant practices a strict sanitization protocol. To assist in this important matter, the ship kindly asks all guests to wash their hands frequently and to consistently use the hand-sanitizer machines when entering the ship and when entering the restaurant.

The machines are located just inside the main entrance to the ship and at the entrance to the restaurant.

INTERNET FACILITIES The ship’s Internet Station allows you to access the Internet and send and receive emails from the ship’s computers. Wireless Internet access (WiFi) is also available and you may access the system using your own laptop computer or other WiFi equipped device. Use of the Internet Station and WiFi service is complimentary. Internet communications are occasionally unavailable due to signal loss resulting from the ship’s location within the river’s deep canyons. Front Desk staff will inform guests when to expect these communications black-outs.

Please note: The Internet connection might not be available in remote areas or when transiting locks. Expect the connectivity speed to be slower than your home connection.

LOUNGES AND COFFEE STATION The Panorama Bar provides spectacular, expansive views at every turn.

Relax in the comfort of soft chairs and sofas upholstered in fine fabrics and leathers. Enjoy the full-service bar and entertainment.

Complimentary coffee and tea are available from the 24 hour coffee station.

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LAUNDRY SERVICE

SAFETY DEPOSIT BOX

Laundry service is available onboard for a nominal fee. Please note that neither self-service laundry facilities nor dry cleaning services are available.

Each stateroom comes equipped with a safe. We urge you to leave valuables at home. We are not responsible for any valuables left in the stateroom. Any charge to return “lost and found” property onboard will be at the owner’s expense. Please beware of pickpockets when ashore.

MAIL Stamps are available for purchase at the Front Desk. Mail is posted daily unless local mail facilities are not available. Neither Amadeus River Cruises nor the ship is responsible for mail that is not properly delivered to the addressee by the postal service.

MOORING AND DOCKING FACILITIES Local river authorities allocate docking space around ship arrivals and departures in port. Typically, river ships dock facing upstream.

Occasionally port conditions require ships to tie up alongside each other, in which case guests may be required to walk through another ship to access their own ship. This is part of the river cruise experience and is perfectly normal and beyond the control of Amadeus River Cruises and the ship company. Guests may experience obstructed views from staterooms when the ship is docked.

Moving About the Ship: As the ship is often in motion, and the decks are sometimes slippery, please take care when moving about the decks.

Stairs may be steeper than you are used to, and it is best to always use the handrails.

RESPONSIBILITY AND WAIVER The passenger accepts the terms and conditions of the Passenger Ticket Contract when participating in any organized shore excursion/tour that is provided by Amadeus River Cruises.

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SMOKING All cabins are non-smoking. Smoking is only permitted outside on the Sun Deck. Smoking is not allowed anywhere else on the ship.

STATEROOM AMENITIES All staterooms are equipped with a television with select channels, alarm clock, and phones connected to onboard staff. Each cabin also has individually controlled air conditioning; a personal safe; closet and underbed luggage storage; a hair dryer and makeup mirror; shower gel, shampoo, lotion, shower cap and vanity kit. Complimentary bottled water is provided on a daily basis. Amadeus Suites are additionally equipped with minibar(items for a fee) and a comfortable seating area.

Bathrobes and slippers are provided as well. (Additional bathrobes and slippers for other categories available on request). Most staterooms have hotel-style beds that can be positioned separately or together. Your stateroom will be serviced on a daily basis.

VISITORS Visitors are generally not permitted onboard the ship and are not allowed to join any shore excursions. Please make arrangements to meet your friends and relatives onshore.

OMISSIONS Amadeus River Cruises is not responsible for omissions or printing and/ or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; we reserve the right to make corrections as required.

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FREQUENTLY ASKED QUESTIONS What about the weather?

Prepare for a variety of weather conditions. Layering clothing items is always your best bet, as this allows each person to adjust to any temperature, including artificially maintained temperature, by removing or adding items throughout the day.

What should I wear?

Comfortable, casual clothing is appropriate both onshore and on board.

You will find a significant amount of walking over uneven terrain during your time ashore. We recommend comfortable walking shoes with good ankle support, as well as head covering to protect from the sun. At some sites, you may also be required to have knees and shoulders covered, and/or be required to remove your shoes. Don’t forget to pack a waterproof jacket (preferably hooded) for unpredictable rain and colder temperatures.

I have concerns about my physical ability. What do I do?

Guests with mobility concerns need to discuss their concerns with Amadeus River Cruises Passenger Services at the time of booking.

Guests requiring the use of a mobility device, such as a wheelchair, motorized scooter, or walker, may not be able to participate in many shore excursions or use them on board the ships. Also, guests who may be limited in their ability to walk long distances may also have difficulties, as there is often uneven terrain on many shore excursions. Please discuss any concerns or questions with your physician.

How accurate are the shore excursion/tour descriptions?

Amadeus River Cruises makes every effort to ensure that shore excursions are performed as promoted and outlined. In certain circumstances beyond our control, it may not be possible or practical for an excursion to be performed exactly as written. The decision to cancel or alter excursions, and/or otherwise adjust or modify any element of an advertised excursion is at the sole discretion of Amadeus River Cruises, always taking into account the safety and best interests of the guests, and the intent of the overall product delivery. Any modifications deemed necessary to any excursion will not result in eligibility for a refund.

safety of our guests and our vessels. Every effort will be made to alert guests of known changes, in advance of boarding. When this is not possible, all guests will be informed on board of any change or amendment.

Changes to itineraries, including the addition of extensive motor coach touring needed to arrive at the intended excursions, will not result in eligibility for a refund.

What time will excursions depart?

All excursions are carefully coordinated into the daily schedule. Your Amadeus River Cruises Director will conduct briefings, informing all guests of the upcoming schedule. This briefing will include departure times, specifics about shore excursions/tours, suggested shopping and restaurant recommendations, where applicable, and other important information about upcoming activities. Guests are strongly encouraged to attend the briefings, as information will be presented that may not be included elsewhere, and guests are given the opportunity to ask questions about previous or future activities or events.

Does each motor coach or walking group have its own tour guide?

Yes. Each motor coach or walking group has its own English-speaking local guide. Amadeus River Cruises, through its travel partners endeavors to select the highest quality guides, who are well versed in the destination, and who will ensure that you have the best possible time ashore.

What about tipping?

Gratuities should always be in accordance with each guest’s personal satisfaction. Gratuities are not included. Gratuity packages can be purchased for your convenience and include the ship’s staff, cruise director, local guides and bus drivers. At your own discretion you may choose to provide additional tips.

Is smoking allowed on shore excursions/tours?

Smoking is not allowed while on the motor coach, and many historical venues now request that visitors not smoke anywhere on site. We ask all our guests to refrain from smoking while on excursions/tours.

Can the itinerary change? What happens if it does change?

You can count on the value of Amadeus River Cruises’ experience and regional knowledge to make sure you enjoy your travel program, even when conditions beyond our control occur. Although every effort is made to keep itineraries as advertised, Amadeus River Cruises reserves the right to make changes and substitutions, as necessary, to ensure the

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AMADEUS RIVER CRUISES SUSTAINABILITY PROMISE We are proud to be the only company operating river cruises on the European waterways to be awarded with the prestigious “Green Certification” seal of approval. This certificiation is given by “Green Globe”, the world’s leading association issuing certifications for sustainable tourism. Not only is the implementation of on-board measures that demonstrably save energy and water necessary for such certification, but also the creation of the comprehensive social and ecological sense of responsibility pervading the company’s day to day operations.

TR AVELER REWARDS & BENEFITS Traveling Europe’s most beautiful waterways with Amadeus River Cruises allows you to enjoy rich travel experiences and the rewarding benefits of the Amadeus Cruiser Club. After your very first cruise, you will automatically become a part of a community of river cruise enthusiasts and enjoy the many ways in which your free membership brings you preferential treatment aboard future cruises on the Amadeus fleet.

AMADEUS MEMBER ADVANTAGES (You are automatically enrolled after your first Amadeus cruise) • Enjoy an exclusive onboard credit to spend onboard your next cruise.

• Mingle with other guests, get to know the cruise director and enjoy a complimentary cocktail at the members-only private cocktail reception during your next journey.

AMADEUS STAR MEMBER ADVANTAGES (You become eligible after your third Amadeus cruise) AMADEUS PROVENCE (NEW for 2017) AMADEUS SILVER III AMADEUS SILVER II AMADEUS SILVER AMADEUS BRILLIANT AMADEUS ELEGANT AMADEUS DIAMOND AMADEUS PRINCESS

• Enjoy an exclusive onboard credit to spend onboard your next cruise.

• Mingle with other guests, get to know the cruise director and enjoy a complimentary cocktail at the members-only private cocktail reception during your next journey.

• Exclusive welcome gift in your cabin.

• Invitation to sit at the Captain’s Table for the gala dinner.

• Free cabin upgrade if a cabin in a higher category becomes available before the cruise begins.

• Receive news regarding new departures and special limited-time offers by email.

MS AMADEUS ROYAL MS AMADEUS SYMPHONY

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TOLL FREE: 844-462-6727 • +1 303-339-0660 info@Amadeus-RiverCruises.com • www.Amadeus-RiverCruises.com

Amad e us River Cru ises, LLC

• 1805 S outh Bellaire Street , Sui te 310, De nve r, C O 80222