A Large BPO Company Case Study Client Background A large BPO company is a global leader in business process and technology management with services covering finance and accounting, analytics and research, financial risk, supply chain, procurement, enterprise application services, and IT information services. Spread across 20 countries supporting more than 30 languages, the company has over 60,500 professionals serving more than 600 clients through a network of 74 delivery centers across the globe.
Challenges Due to the growing size and scope of their services, the company realized they suffered from information accessibility and collaboration issues which impeded their global efficiency. They were using an Intranet-based Proflow System across their network that fragmented information and disallowed across-organization collaboration. Because of security and confidentiality issues, information could not be accessed online. In order to adequately link their organization, the company needed a web and mobile solution that can easily be integrated with their existing Proflow system and provided collaboration across their organization with enhanced secure access over the Internet.
Solutions They sought the assistance of AllianceTek, an IT solutions and software development company with experience in providing custom technology solutions to companies worldwide. AllianceTek specialized in SharePoint solutions that enhanced communications, collaboration, and content management for more large and small scale businesses. After discovering and analyzing the specific needs of the company, AllianceTek built a comprehensive and mobile solution based on SharePoint that can extend the key features of company's existing Proflow application. The new solution made secure information available online securely by basing access on end-user control rights for iOS devices as well as through a Web Portal.
AllianceTek, Inc 112 Moores Road Suite 200 Malvern, PA 19355 484-892-5713 www.alliancetek.com
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