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1Z0-1037-20 Certification Detail Exam Code

1Z0-1037-20

Full Exam Name

Oracle Knowledge Management 2020 Implementation Essentials

Number of Questions

55

Practice Exams

1Z0-1037-20 Online Practice Exam

Passing Score

64%

Time Limit

85 minutes

Recommended Training

Oracle Service Cloud Learning Subscription

Syllabus Topics for Oracle 1Z0-1037-20 Exam Topic Name B2C Service Knowledge Foundation B2C Service Products and Services - Common Features

Reports Knowledge Advanced

Oracle 1Z0-1037-20 Exam Questions

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01. In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

Option a) tasks related to specific content types only b) tasks that are assigned

c) open tasks only d) tasks for specific users e) tasks that are unassigned

ANSWER c) open tasks only d) tasks for specific users e) tasks that are unassigned

02. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

Option a) User groups

b) Console Roles c) Profiles d) Views

ANSWER a) User groups

03. What two factors are responsible for ranking of an answer? (Choose two.)

Option a) display position b) number of answers linked to that answer

c) number of searches for that answer article d) solved count based on customer activity

ANSWER a) display position c) number of searches for that answer article

04. After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

Option a) 1000 b) 100 c) 50 d) 500

ANSWER b) 100

05. How can you access the Report Explorer?

Option a) Home > Configuration > Report management > Report explorer

b) Home > Configuration > Report Explorer c) Home > Analytics > Report Explorer d) Home > Analytics > Report management > Report explorer

e) Home > Configuration > Report management

ANSWER c) Home > Analytics > Report Explorer

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