1Z0-325 - Oracle RightNow Cloud Service 2016 Implementation Essentials Questions

1Z0-325 - Oracle RightNow Cloud

Service 2016 Implementation Essentials Questions Make 1Z0-325 Certification Exam Easy with DBexam.com

Oracle 1Z0-325 Exam Detail Exam Code

1Z0-325

Full Exam Name

Oracle RightNow Cloud Service 2016 Implementation Essentials

Number of Questions

80

Practice Exams

Click Here

Passing Score

60%

Time Limit

150 minutes

Recommended Training

Oracle Service Cloud Learning Subscription

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How to Prepare for 1Z0-325 •

Perform enough practice with Oracle system with related Oracle 1Z0-325 certification subjects

•

Identify the key configuration, workflow and data flow

•

Understand the all Syllabus Topics of Exam which are Given in Description.

•

Identify your weak areas from practice test and do more practice with system

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Repeat practice exams and try to score 100% on www.DBexam.com

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Oracle 1Z0-325 Exam Questions

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Q 1) Your customer wants to search and reply to comments made on their company's “Fan page.” Which two items are required to accomplish this?

Option a) an email agent enabled on the Social Monitoring profile b) Self Service for Facebook enabled and deployed

c) a Company Fan page on Facebook d) a “Facebook Channel” created and assigned to a profile

e) a personal Facebook page

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ANSWER a) an email agent enabled on the Social Monitoring profile d) a “Facebook Channel� created and assigned to a profile

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Q 2) Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired. What is the time default set by this configuration?

Option

a) 120 days (4 months) b) 720 hours (30 days)

c) 365 days (1 year) d) 168 hours (7 days)

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ANSWER d) 168 hours (7 days)

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Q 3) Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?

Option

a) SLA Instance b) Response Message c) Severity

d) Disposition e) Source

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ANSWER

d) Disposition

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Q 4) Select two statements that describe reasons why you would link products to categories.

Option a) It simplifies reporting on answers and incidents products and categories.

b) It allows filtered product and category lists when creating answers. c) It allows filtering of category, based on the product selected on customer portal pages. d) It allows filtering of category, based on the product selected on incident workspaces.

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ANSWER b) It allows filtered product and category lists when creating answers. d) It allows filtering of category, based on the product selected on incident workspaces.

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Q 5) You are asked to identify how a question has been scored upon a search result. While researching the question, you identified possible answer attributes to review. Identify three items that affect the score of the answer and, therefore, should be reviewed.

Option a) Status b) Question

c) Level d) Categories

e) Summary

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ANSWER b) Question d) Categories e) Summary

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