Oracle 1Z0-1064-21
Certification Exam: Latest Sample Questions and Answer
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1Z0-1064-21 Certification Detail Exam Code
1Z0-1064-21
Full Exam Name
Oracle B2B Service 2021 Implementation Essentials
Number of Questions
58
Practice Exams
1Z0-1064-21 Online Practice Exam
Passing Score
62%
Time Limit
90 minutes
Recommended Training
Oracle B2B Service 2021 Certified Implementation Specialist Oracle CX Sales and B2B Service Learning Subscription
Syllabus Topics for Oracle 1Z0-1064-21 Exam Topic Name Initial Setup
Service Request (SR) Management
Entitlements
Knowledge Management (KM)
Digital Customer Service (DCS)
Omnichannel Communications
Productivity Features
Advanced Configuration, Integration and Analytics
Oracle 1Z0-1064-21 Exam Questions
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01. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects. Option a) It allows edits to Dashboard pages. b) It requires proper permissions to use the tool and additional permissions to edit the desired object. c) It includes a preview option for all standard and custom object pages.
d) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
ANSWER d) It requires the use of a sandbox to modify the fields associated with standard and custom objects.
02. Which statement is correct when describing the process of adding assignment rules from Service Setup? Option
a) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish. b) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close. c) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
d) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
ANSWER b) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
03. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”. Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)? Option
a) Title, Status b) Title c) Title, Category, Severity, Status
d) Title, Status, Problem Description e) Title, Category, Severity
ANSWER c) Title, Category, Severity, Status
04. For which two groups of functions can keyboard shortcuts be set?
Option a) Button Access Keys
b) Personal Activity Functions c) Administrator (that is, "Power") Commands d) Action Commands
ANSWER c) Administrator (that is, "Power") Commands d) Action Commands
05. A service agent can create tasks from different system areas. Identify three modules where a service agent can create and associate tasks.
Option a) Contacts
b) Service requests c) Sales opportunities d) Notes e) Social network
ANSWER b) Service requests c) Sales opportunities e) Social network
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