Corning Hospital Volunteers

Guthrie-Corning Hospital Volunteer Services Erik Griffin, Alexis Lake, Steven Vann, Maina Dhital, and Joshua Smith

About Corning Hospital Corning Hospital is a 65-bed hospital that opened in 2014 Part of Guthrie, a regional, nonprofit health care system Approximately 200 volunteers (100 in-service volunteers)

Guthrie Healthcare System

Mission Guthrie works with the communities we serve to help each person attain optimal, lifelong health and well-being. We will do so by providing integrated, clinically-advanced services that prevent, diagnose, and treat disease, within an environment of compassion, learning, and discovery.

Vision Improving Health through Clinical Excellence and Compassion; Every Patient. Every Time.

Values Patient-Centeredness Teamwork Excellence

Background Original Corning Hospital founded 1893 by volunteers For more than 100 years the hospital has “moved locations and expanded from nine beds into a comprehensive community hospital,” (Guthrie, Corning Hospital, 2017)

Structure 100 in-service;

100 special events/fundraising

Commitment One to two shifts a week Four-hour shifts Background checks, drug test, annual trainings, and vaccines

Demographics: Mostly retired individuals (55-85 years-old) Some high school and college students

Shadowing Experiences Between 15-20 hours collective 12 volunteers interviewed or shadowed Gift Shop, Concierge, Emergency Department, Medical Imaging, Surgical Support, Ambulatory Surgery Unit, Office and Mail

Interviews with Ericka Graves, Manager of Volunteer Services

SWOT Strengths Motivation Recognition/Appreciation Leadership Alignment with overall organization Weaknesses Communication for filling shifts Length of application process Inconsistent training Workload is too heavy in certain areas at certain times

SWOT Opportunities

Improved communication Cross training throughout different volunteer areas More team bonding activities (meet and greet, etc.)

Threats

Application process takes too long. Could result in loss of

volunteers Other volunteer organizations Age of volunteers Transportation for volunteers (Location and age of volunteers)

Strengths- Motivation Intrinsic • • • • •

Feel good to help people Utilization of time Better health Socialization Make friends

Extrinsic • • • • •

Free food ($5) Discount at gift shop (20%) Health works discount (50%) Monthly treat Free Parking

Recognition CEO’s appreciation Greeting cards, thank you notes Annual volunteer lunch Shining Star program

Challenges Communication Application Process Training Workload Management

Recommendations Supervisors take responsibility for filling shifts This alleviates pressure on the volunteers Increase the likelihood that a replacement will be found

Commonsense resolution - workers are volunteers

Recommendations Continued...

Implement an orientation program Ease problems with: Communication Training Would be easy to create

Orientation Communication Would help volunteers meet peers Would introduce them to other departments Would create a sense of comradery amongst volunteers Training Help train people uniformly Train them in different departments Introduce them to info that employees might not know exist

Further Recommendations Shift overlap (ASU) Formal job descriptions Formal complaint process Standardized process for

choosing chairs for each department

References

CardCow. (2017). Corning Hospital. Retrieved November 12, 2017, from https://www.cardcow.com/141502/corning-hospital-new-york/?cat=65395

Guthrie (2017). About Corning Hospital. Retrieved November 03, 2017, from https://www.guthrie.org/hospitals-locations/corning-hospital/about-guthrie-corning-hospital

Guthrie. (2017). Guthrie Mission & Values. Retrieved November 03, 2017, from https://www.guthrie.org/about-us/guthrie-mission-values

Reimer, L. (2017, August). Corning History. Retrieved November 12, 2017, from https://corningnyhistory.com/2017/08/

Stone, J. (2016, March 01). 85 Apartments Planned For Former Corning Hospital Site. Retrieved November 12, 2017, from http://www.mytwintiers.com/news/local-news/85-apartments-planned-for-former-corning-hospitalsite/384982656

Uhl-Bien, M., Schermerhorn, J., JR., & Osborn, R. (2011). Organizational Behavior (13th ed.). Mason, OH: South-Western Cengage Learning.