Travel Bulletin 27th October 2017

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October 27 2017 | ISSUE NO 2,036 | travelbulletin.co.uk

World Travel Market SPECIAL E DITION

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SHANGRI-LA SHAKERS...

AGENTS FROM DCT Abu Dhabi’s key UK trade partners were recently hosted on a four-day mega fam full of fun and exploration, arranged by the tourist board in partnership with the national airline Etihad. Four groups converged in the Emirate’s capital from London, Dublin, Manchester and Edinburgh to experience the diversity of products on offer in the destination. Pictured is the London group enjoying Emirati hospitality at the Shangri-La Hotel Qaryat al Beri - from the left; Darren Bailey, Jetset Holidays; Simone Smith, Hayes & Jarvis; Harry Smith, Travelbag; Galina Kalfova, Luxury Holidays; Massimo Pinto, Thomas Cook; a coffee server; Bhanu Ladwa, Cruxton Travel; Jane Dawkins, DCT Abu Dhabi; Jane Kiff, Flight Centre; Nelesh Patel, Kenwood Travel; and Amit Bedi, Stallions Air.

Elite Travel Group members warned to ‘act now’ on data protection regulations IN A panel discussion at the Elite Travel Group’s annual conference, which was held last weekend in Calvia, Mallorca, the issues surrounding the new data protection regulations were raised, with many agents confused on what needs to be done.

Simon Bunce, director of legal affairs at ABTA, told agents to ‘keep calm’ over the new regulations, which come into force in May next year, but warned that they should start thinking about how they are going to comply.

He said: “Don’t panic about the changes; nothing massive is going to happen on 18th May next year. However,

Cover Pictures: Main - london.wtm.com

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you do need to start thinking how you are going to get ready for May because if you get hacked or a customer has an issue on the data you have on them– and the Independent Commissioner’s Office (ICO) sees that you haven’t taken any steps to try and comply, then you will have a problem.”

Bunce advised agents to check its model privacy guide - available on its website – as a starting point on how to prepare for the change. The guide offers a simple spreadsheet, breaking down the data into columns such as what data is held, who it is shared with and what security surrounds the data.

He said: “If you can fill in the spreadsheet with no issues, then you’re heading in the right direction, but if there are gaps in it, for example, when it asks how long you keep the data for – and you’re answering ‘forever’, then you will need to start changing your systems.

“The regulation is about giving consumers more information about what companies are doing with their data. The aim of the ICO is what they call ‘surprise

a round-up of the latest deals, offers & new industry launches

notes from normanton Sandy reflects on her time in Cyprus

agent bulletin booking incentives, agent offers & training opportunities

puzzle bulletin play Su Doku for your chance to win a £50 M&S voucher

bulletin briefing news & views from The Global Travel Network

megafam bulletin agents share their favourite highlights from Destination Canada’s megafam

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event bulletin images from our airline showcase event in Bristol

conference update we report from the Elite Travel Group’s conference in Mallorca

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continued from previous page minimization’, meaning that your clients should not be surprised about what you are doing with the information you hold on them.

“So whenever you take the data from a client, make sure you tell them what you are doing with it and why.”

According to Bunce, the real headache for agents is the information held on emails and he warned attendees that even if they delete an email – and then delete it from the trash – it still goes somewhere, and that companies needed to think about how they store and file their data.

He said: “It is up to agencies to ensure that the information they have deleted is gone for good. The really tricky bit is how you manage those emails. An auto-deleting tool for emails could become a necessity, as well as outsourcing this task to an IT company.

“The good thing about this new directive is that your third party IT suppliers are also liable to comply with the new regulations, so you can start working this into your contracts with them.”

Delegates also learned that standards of data protection differ in countries outside of the European Union. So, for example, an agent sending their client’s details to a hotel in South Africa isn’t responsible for what happens to that data at the other end. They are obliged to tell their clients that they are sending the information on, but what that company then does with the data isn’t their responsibility.

Bunce said: “Your privacy statement should state something along the lines of ‘standards of security around data differ once you get outside the EU’ – and the customer will understand this. As long as you’ve done what you’re supposed to do, you’ll be okay.

“With regards to direct marketing, as long as you state in your privacy statement something along the lines of ‘if you go on holiday with us we will send you offers we think you may be interested in’ and as long as you give them a very clear way of opting out of this – for example a clear ‘Unsubscribe’ button on your emails, then I am confident that you can market to your clients.”

(Conference update – page 16)

£10million investment sees Butlin's develop accommodation offering WITH A continued commitment to improve its offering and elevate the guest experience, Butlin’s has invested more than £10million to develop its accommodation offering across its three resorts for 2018.

Guests can opt for a new Seaside Lodge at Minehead; choose from an increased number of Fairground and Seaside apartments at Skegness and Bognor resorts respectively, or opt for a stay in the newly-styled Silver Apartments across all resorts.

The popularity of the company's new apartments has seen even more added across the entire portfolio including Skegness which has increased the number of Fairground Apartments available to guests, as well as more Seaside Apartments at Bognor Regis, while Minehead welcomes newly built Seaside Lodges to its portfolio from Easter 2018. The Seaside Lodges form a quaint village located close to the Plantation Quay, all of which are seaside themed to bring a sense of the coast into each living space and offer three bedrooms, a lounge, kitchen and bathroom, private parking space for convenience and extended outdoor space to allow families to make the most of their break.

Finally, the company has invested heavily in making improvements to its Silver Apartment accommodation, which will be fully opened from December. Each apartment has been newly furnished with L-sofas, newly fitted bathrooms and updated bedding. The new apartments will be at Oyster Bay in Minehead and Bognor and in Ocean Point at Skegness.

As an example of prices, the Fairground Apartments are available from £65 per person based on two adults and two children sharing an apartment at the Skegness Resort on April 16, 2018.

More than half of Brits would refer travel brand to a friend/family NEW RESEARCH reveals what motivates UK consumers to refer brands to friends and family, which sectors and brands are most referable, and which qualities a brand should possess to be referred.

According to the survey results from Mention Me, UK consumers value the opinion of a friend or family member most with 41% of those questioned put off referring a brand if they’d been told not to shop there, compared to only 36% put off by negative press or social media coverage.

Of those questioned, people would trust a friend (50%) slightly more than a partner or spouse (46%), and only marginally fewer people (21%) would trust an online review from the public than their parents at 23%.

Top travel brands people have or would consider referring are Virgin Airways (46%), Centre Parks (40%) and BA (48%).

CEO of Mention Me, Andy Cockburn, said: “This research reveals that brands need to really focus on understanding what drives and inspires their customers to want to share and refer experiences - central for the travel sector - and that it’s not all just about offering the biggest discount.”

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October 27 2017

Arizona Adventure from Ranch Rider RANCH RIDER is launching an exclusive, three-part riding holiday called Classic Arizona Adventure.

The nine-night itinerary will depart on November 15 and includes three-night stays at Tucson’s White Stallion Guest Ranch, the Tombstone Monument Ranch and Sasabe’s recently re-opened Rancho de la Osa. Tony Daly, the company's managing director, said: “Appealing to beginners and experienced riders, each ranch offers a mix of horseback adventures, from scenic 'wine & cheese' rides at the White Stallion to more challenging lopes, a seven-hour ride to the ghost town of Fairbank available at the Tombstone Monument Ranch.

Cattle drives are also scheduled to begin at the Rancho de la Osa this October.”

Alternative pursuits for guests who want a break from horse-riding, include rock climbing, fat tyre electric biking, archery and clay pigeon shooting.

Prices lead in at £1,979 per person based on two sharing, including accommodation, meals (except one lunch), activities, use of facilities, taxes, transfers and gratuities. Flights are extra.

To book or for more information call 01509-618 811 or see ranchrider.com

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Malta welcomes new Holiday Inn Express A NEW Holiday Inn Express has opened in St Julian’s, Malta near the beach, with free Wi-Fi and breakfast included.

The hotel is located in the heart of the seaside town of St Julian’s and is 18 minutes’ drive from Malta International Airport.

Within a two-minute walk of the hotel, guests can sunbathe on sandy St George’s Bay beach, while the nearby Bay Street Shopping Complex offers shops, restaurants and family entertainment, with a casino and a cinema next door.

Less than 20 minutes’ drive away is the fortified 16th-century capital, Valletta, where guests can explore baroque treasures such as St. John’s CoCathedral and browse designer stores.

Contemporary Generation 4 rooms all have desks and LCD TVs and feature blackout shades and a pillow menu. Breakfast is included in the price and an Express Café & Bar serves snacks and light meals all day.

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ALL ABOARD!...Agents from The Global Travel Group were sponsored on a VIP fam trip from Singapore to Bangkok by Gold Medal and Travel 2. Pictured enjoying the 'rolling canvas' of their artfully decorated luxury home - the Eastern and Oriental Express - at Hua Hin are, from the left: Katie Walsh, Luxury by Katie Walsh Travel; Manisha Rathood, Balmond; Jenette Spirovski, Travel Options 4 U; Katie Higgins, Destination 2; Cherie Richards, The Global Travel Group; Tiffany Woodley, Myriad Travel; Mark Haughton, Escape Worldwide; Gemma Pinder, Gold Medal & Travel 2; Jade Scammells, Your Travel; and Paul Frost, Holiday/Cruise Direction.

VIETNAM’S FLAG carrier Vietnam Airlines has announced next year’s promotional fares for travel from April to June 2018, with return flights to Ho Chi Minh City or Hanoi starting from £465 or £488 respectively.

Flights are operated by the latest Boeing 787-9 Dreamliner offering Economy, Premium Economy and Business Class from Heathrow T4.

The flights are carefully scheduled to offer convenient overnight journeys in both directions, and onward connections via its comprehensive network of more than 40 destinations in Asia, including 23 within Vietnam and Indochina as well as China, Japan and Taiwan.

Travel must be booked by 31 December 31 to take advantage of the offer.

See vietnamairlines.com for details.

Club Med opens two new resorts this ski season WITH LESS than two months to go until the ski season starts, Club Med is due to welcome two new resorts to its exclusive collection of alpine resorts this winter, including both short-haul and long-haul ski destinations.

Grand Massif Samoëns Morillon in France opens in December, and the new 4T flagship family ski resort, Samoëns Morillon is situated in the heart of the Alps, offering 360 ° views. Located only one hour and 15 minutes from Geneva airport, the resort is an perfect short-haul ski destination for families This ski-in / ski-out resort offers direct access to the slopes from the ski equipment room and guests will benefit from a Grand Massif lift pass (France’s fourth largest domain) that covers the two ski areas, Massif and Flaine, with a total of five stations; Samoëns, Morillon, Les Carroz, Flaine and Sixt Fer à Cheval). With more than 250kms of slopes, the domain offers something for everyone. Massif offers slopes better for beginners, while the Flaine slopes are more suitable to intermediate and expert skiers.

The resort includes more than 400 rooms, kids’ clubs from four months to 17 years, a dedicated ski room and snow garden for children, an indoor and outdoor heated pool, gym and restaurant featuring a menu created by famed Michelin star chef, Edouard Loubet.

Meanwhile, Tomamu, Hokkaido in Japan also opens this December - and is the company's second Japanese resort, in Tomamu, Hokkaido. Located in the Hidaka mountains, guests can explore 29 extensive ski slopes with a total length of 21.5km.

The ski-in / ski-out resort offers a range of additional activities alongside skiing. These include snow trekking, snow rafting and sledging, along with an indoor heated wave pool and outdoor hot spring baths. Located outside the resort, guests can take a tour around the nearby ice village and try their hand at ice-skating, followed by a cocktail or two at the ice bar. There are also a range of kids’ clubs for two-17-year old’s, keeping all ages occupied and safe on the slopes. For the little ones, there is a magical snow garden should parents fancy a child-free day out, while teens can enjoy Club Med Passworld, which offers them a chance to try their luck at activities such as DJ’ing and graffiti art.

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Balkan adds new resorts in Croatia & Montenegro BALKAN HOLIDAYS is featuring new resorts in Croatia and Montenegro, new hotel choices in Bulgaria, Croatia and Montenegro, plus a lead-in price of £199 per person in its summer 2018 main brochure featuring Bulgaria, Croatia, Slovenia and Montenegro, on sale from October 17.

The operator is also holding prices on ‘hundreds’ of summer holidays for summer 2018, despite the drop in the value of the pound.

New resorts in Croatia for 2018 are Solin, located to the north of Split and known for the ruins of Salona; Kastel Luksic, a pretty village located on the Dalmatian coast between Split and Trogir; Biograd na Moru, a town situated between the Vransko Lake and numerous islets, nestling in pinewoods with long sandy, gravel beaches and Mali Losinj, one of the larger Croatian islands.

Also new is the resort of Tivat in Montenegro, and the company is offering the five-star Hotel Regent in the yachting resort of Porto Montenegro. The hotel is part of a luxury village complex with restaurants, bars and boutiques on the

shore of Boka Bay. The 2018 programme has early booking discounts, ‘thousands’ of free child places, loyalty discounts, special offers and some additional regional flights during the high season.

For more information call 020-7543 5555 or visit balkanholidays.co.uk/agents

30% off winter stays and free breakfast with Best Western BEST WESTERN Great Britain is helping Brits banish the winter blues this year by launching a winter warming offer of up to 30% off stays plus a free breakfast for breaks between now and March 31, 2018.

To benefit from the offer, guests need to be Best Western Rewards members, which they can join for free during the booking process.

As an example of prices, a stay at the Winchester Royal Hotel, BW Premier Collection starts from £86.25 based on a stay for two people including breakfast on December 18.

To book or for details visit bestwestern.co.uk/winter or call 0844-387 6660.

Celebrity Cruises unveils new ships and itineraries for 2019

MAKING WAVES...TIPTO has welcomed Silversea as its 21st supplier member. The cruise line, which has joined the organisation to enhance its partnerships with UK travel agents by offering more training and incentives, sails to more than 900 destinations, spanning all seven continents. Pictured celebrating the new partnership are the cruise line's Connie Georgiou (left) and Helen Crosbie.

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FOR ITS 2019 summer season, Celebrity Cruises will feature five ships, including the newest, Celebrity Edge, sailing in Europe. In total, the company will offer passengers stops in 27 different countries, overnight stays in 16 cities and visits to more than 90 destinations – including three new ports of call: Nauplion (Greece); Rijeka (Croatia); and Santa Margherita (Italy).

Celebrity Edge will transport guests to the vistas of the Mediterranean with a range of seven- to 11-night sailings from iconic cities like Barcelona and Rome in 2019. The itineraries will also feature two of the new ports of call: Nauplion (Greece) – a charming coastal town – and Santa Margherita (Italy) – a picturesque seaside town near Portofino.

In addition to Edge, the cruise line will also offer four more ships in the region: Infinity, Constellation, Reflection and Silhouette.

Infinity will return to Europe for the first time since 2014, offering seven- to 12-night itineraries with visits to some of the most popular countries in the region including Italy, Malta, Greece and Croatia. Constellation will also be returning to Europe in 2019 with new itineraries including visits to a new port of call - Rijeka in Croatia. Reflection will call Dublin and Amsterdam home in 2019 and will offer a wide range of European itineraries, with eight- to 12-night sailings across northern Europe, from the British Isles to Scandinavia, Russia and Iceland. Silhouette will return to Southampton in 2019 to offer a variety of three- to 14-night sailings to a range of destinations in Europe including Scandinavia, Russia, the Norwegian Fjords, Ireland and Iceland.

For more information visit celebritycruises.co.uk

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New Swisspeak Resort from Interhome INTERHOME IS launching the first Swisspeak resort, a new aparthotel in Vercorin in the Swiss Alps this December.

Exclusively sold through the operator, with commission available for agents, the resort is the first of five Swisspeak resorts planned for smaller villages in the Swiss Alps including Grimentz, Zinal, St Luc and Chandolin.

Each resort is being sensitively developed with the local community and a local architect, to bring tourism into the region.

The first ski-in/ski-out resort in Vercorin will offer 101 stylish apartments for between two and eight guests, with underfloor heating, flatscreen TVs and modern kitchens. Other onsite facilities include a spa and wellness area with a Finnish sauna, organic sauna, hot tub, steam bath, relaxation room and massage facilities; a kids’ club; and a bar featuring a terrace and panoramic views.

Located 50 metres from the ski lift in Vercorin, guests can use the Val D'Anniviers lift pass to access Grimentz, Zinal, St Luc and Chandolin, with 42 lifts and 220km of linked slopes. With lift passes costing around 30% less than nearby Zermatt, the apartments are ideal for skiers who want traditional Swiss quality at a more affordable price.

Agents can offer a 10% discount on bookings made before November 30 and prices for a one-room apartment that sleeps two costs from £345 per week (reduced from £383).

For more information or to make a booking see interhome.co.uk

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A SHORE THING...Premier Holidays took a group of Advantage travel agents to Guernsey on a fam trip to enjoy a host of activities including a walking tour of St Peter Port with a local guide, a boat trip to Herm island and an afternoon at one of Guernsey’s new attractions – the Pirate Bay Adventure Golf based at St Pierre Park hotel. The group also did a number of site inspections and enjoyed a lunch hosted by Visit Guernsey. Pictured on the north west coast on Grand Havre Bay are, from the left: Jo Cook, Premier Holidays; June Stott, Baldwins Travel; Vanessa Bird, Owens Travel; Claire Sheridan, Premier Holidays; Janet Walker, Sunways Travel; Bev Scarr, Premier Holidays; Isabelle Bending, Broads Travel; Helen Spicer, Toucan Travel; Claire Timms, Spear Travels; Eleanor Rhodes, Premier Holidays; Rebecca Reynolds, Advantage Travel Partnership HQ; Susan Childs, Chobham Travel; and Callum Diggs and Connor Darcey from Premier Holidays.

Advantage offers Profit Protection Plan guidance for members ADVANTAGE TRAVEL Partnership has published a 12-page Profit Protection Plan for its members – a direct reaction to the upcoming change in law that will require retailers to absorb charges for transactions made by credit and debit card. Advantage’s guidance paper is designed to give agents helpful support, advice and practical solutions in specific areas including: operational changes, money-saving opportunities and increasing income to protect their businesses ahead of the EU’s Payment Services Directive 2 (PSD2), which comes into force on January 13, 2018.

The consortium's group commercial director, Paula Lacey, said: “We hope our members find the profit protection guidance helpful and insightful and it inspires them to take steps to protect their businesses ahead of PSD2 coming into force.

“We cannot emphasise enough the significance of PSD2 and how taking action now can help lessen the impact it will have on business. The Advantage membership is broad and diverse and one size does not fit all and there is no single ‘silver bullet’ solution but by publishing the guidance paper we are offering some practical advice to help our members understand the impact and mitigate the additional costs resulting from the new legislation.”

In the first instance Advantage members are advised, if they have not worked it out already, to calculate the annual amount paid in card payment merchant fees and the resulting percentage of profit. Advantage is recommending an over-estimation of the 2016/17 merchant fees as it is predicted that consumers will increase card payment usage post abolition of card payment surcharges. The consortium has developed a simple downloadable calculator tool so the potential cost to a members’ business can be calculated using total turnover by card type and merchant rates.

Corporate and commercial payment cards are not included under the new law, which means Advantage business travel members will be less affected by PSD2, unless they also accept clients personal credit and debit card for payments.

The consortium has offered its support to ABTA in its government lobbying campaign to reduce the handling fee charged by a customer’s card company to the agent’s merchant acquirer. Advantage managing director, Julia Lo Bue-Said, has urged travel companies to assist ABTA by providing evidence of the detrimental effect on businesses, which they require ahead of a statutory review currently set for 2019.

As widely reported, the major impact on members’ businesses is that they will no longer be able to pass on payment surcharges to their customers, for transactions made by credit or debit card, including those made by Mastercard, Visa, Amex, PayPal and Apple Pay. To combat the effect of PSD2 on an agency balance sheet, members are encouraged to create their own personalised action plan to assess the potential impact and devise counteractive strategies before the directive comes into effect.

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Notes from Normanton...

Birmingham-Stockholm route from SAS SCANDINAVIAN AIRLINES has announced it will launch twice-weekly flights to Stockholm from Birmingham Airport commencing on March 30, 2018.

This currently unserved route will operate on Fridays and Sundays. Friday’s flights will arrive into Birmingham at 08:00 and depart for Stockholm at 08:40 and Sunday’s will arrive at 09:35 and depart for Stockholm at 10:15.

The SAS route will be served by B737 aircraft with a 120-seat capacity.

Fares will start from £82 one-way including taxes and charges.

To book or for more information visit flysas.co.uk

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F YOU want peace, quiet and tranquillity in beautiful surroundings with wonderful food then you must visit Casale Panayiotis Hotel & Spa in Kalopanayiotis in Cyprus’ Troodos Mountains. It is perfect for anyone wanting to destress, chill out and perhaps do some walking. I recently met Chris Anastassiou who founded the spa there, and he has great ideas for making it unique with alternative therapies.

The staff can recommend all sorts of things too - from visiting Mr Doros, the local beekeeper, who will show you some of his bees and honeycombs to visiting a traditional sweets workshop - or my favourite, a Halloumi-making workshop! There are various churches and even a UNESCO heritage monastery, a chapel and museum, and the man in charge is full of interesting information as to how many of the things were found. You can even hire bikes!

Casale Panayiotis is not like your normal hotels where accommodation is all together. Here, rooms are on different levels on the hillside and have been adapted from the old houses and modernised with a lounge area and TV, tea/coffee a fridge and a balcony or terrace. The hotel also offers several restaurants with lovely food and a nice area for sitting outside in comfortable chairs and settees - wonderful for just relaxing. It is possible to hold a conference here as well, and there are plans for building a swimming pool.

We had a great tour of the village and we also visited the Orchard featuring home-grown fruits. John Papadouris, the owner and who is responsible for all the innovative renovations, spent some time with us chatting about how other villages are going to follow his ideas.

I know many of you will want to know if the cats and dogs were looked after - they were, and it was nice not to see thin cats! The hotel has put a policy in place to look after them and the village has also formed a group to look after the welfare of cats and dogs. Some of the team have already adopted strays and further developments include a local feeding programme in certain areas of the village.

Thank you Sandra Bruce for asking me on this wonderful and informative trip - and thank you Freda for your kind hospitality. This truly was a wonderful oasis of peace, tranquillity and excellent food.

‘One thing you can’t recycle is wasted time’ and ‘Your mind is like a parachute, it functions only when open’.

by SANDRA MURRAY in Normanton, Yorkshire

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To respond to any of Sandy’s comments email lauretta.wright@travelbulletin.co.uk

October 27 2017

MOVERS NEWMARKET HOLIDAYS has appointed Stuart Cowell to join its trade sales team. He will join the operator on November 6. ● CHRIS TOWNSON has joined Uniworld Boutique River Cruise Collection as UK managing director. ● CLARE TOBIN has been promoted to chief executive of Olympic Holidays. ● FLEXIBLE AUTOS has expanded its sales team with the appointment of Charlotte Sargeson who will be responsible for the Midlands and Northern UK regions. ● SIMON FOSTER has been promoted to deputy managing director for Unique Vacations UK Ltd (UVUK), representatives for Sandals and Beaches Resorts in the UK and Europe. ● CV VILLAS has promoted Tristan Symondson to managing director. ● HURTIGRUTEN HAS revealed a restructure of its UK sales team. Danny Giles has been appointed national explorer manager, Mark Walter takes the role of national key accounts manager, Emma Coombs is now third-party, MICE & group sales specialist, Maria Ersmarker is national events & sales manager and Katie Leigh has been appointed inside sales. ● DORCHESTER COLLECTION has appointed Wendy Potter as chief financial officer. ● OTTOKAR ROSENBERGER has joined the Iglu.com board as chief operating officer. ● AMRESORTS HAS appointed Amy Drummond and Teri Jones to its business development team. Amy will be responsible for business development in Scotland and the North of the Lake District and Teri will cover the South West of England including Bristol, Exeter and Southampton. ● FUNWAY HAS appointed Amy Shine as product manager. ● LISA MCAULEY has been appointed managing director, tour operations, dnata Travel B2B Europe. ● RICHARD SOFER has been appointed as the new commercial director of TUI UK & Ireland and will take up his position with effect from December 1. ● BELMOND HAS promoted Ingrid Eras-Magdalena to executive vice president, chief human resources officer. ● MARKETING EDINBURGH is strengthening its business tourism team with the internal promotion of Elaine Miller as new International association sales manager. ●

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Booking incentives ● TO CELEBRATE the launch of Warner Leisure Hotels’ festive breaks for 2017, the hotel group is launching a festive incentive offering agents the chance to earn £5 in Love2Shop vouchers for every 2017 booking they make between now and November 27. For every festive Turkey and Tinsel, Warner Christmas, New Year or Twixmas booking agents will be automatically entered into the weekly prize draw to win a festive hamper full of Christmas goodies. ● DOSOMETHINGDIFFERENT.COM IS offering a Book and Bank incentive this month. For every £400 worth of sales made, the operator will deposit £10 in agents’ DSD bank. Bonuses are earned for Florida bookings. Email win@dosomethingdifferent.com for details.

Fancy a fam?

OVER THE coming months Titan will be announcing special tours, cruises and events that will run throughout 2018 and, as part of the celebrations, the company has launched 40 Places for 40 Years Passport campaign. Agents will have the chance to win one of 40 places on two exclusive departures of the operator's top selling India’s Golden Triangle and the new Essential Vietnam & Cambodia tours.

For the chance to win, agents should start collecting Titan Miles. This can be done in a number of ways including holding a Titan event, having a complete Titan window display or making a booking. At the end of the campaign on May 31, 2018 the top 40 agents with the most Titan Miles will be offered places. For details email agentadmin@titantravel.co.uk

● TRAVEL 2, together with a selection of their key hotel partners throughout the Indian Ocean, have teamed up to give agents the chance to win one of ten £100 T2 Rewards credits. To be automatically entered into the ‘Indian Ocean – Paradise Is Waiting’ prize draw to win one of the ten £100 T2 Rewards credits, agents need to make a qualifying booking to the Indian Ocean

by October 31 that includes return flights and a minimum of three nights' ground arrangement.

Agent competition INGHAMS AND winter chalet specialist Ski Total have launched a joint travel agent exclusive competition for beginner skiers to win a place on its #skisuperfam trip. It takes place in Solden, Austria, from December 12-15. Competition entrants must be complete beginner skiers and must tweet (@InghamsAgents), post on facebook (@InghamsTravelAgents / @TravelAgentsSantasLaplandSkiTotalEsprit) or email groupsales@hotelplan.co.uk a reason why they are the perfect candidate to join the trip. Entries are limited to 140 characters and must include the hashtag #skisuperfam, as well as the travel agent’s ABTA/agency name.

The competition closes on October 31.

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TRAVEL AGENTS had the chance to win a two-night stay in a four-star hotel for two as well as 48-hour Innsbruck Cards with Innsbruck Tourismus by entering a competition at travelbulletin.co.uk . The winner, chosen

by Peter Unsinn from Innsbruck Tourismus, was Jess Robertson (pictured) from Hays Travel in Salisbury.

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Emerald Waterways marks christening of third Star-Ship, Liberte, in Lyon

Thomson & First Choice announce increased capacity for winter THOMSON AND First Choice have announced increased capacity to the Canaries and Lapland in response to customer demand for winter holidays, as well as an extra 250,000 extra seats for summer 2018.

Holidaymakers looking to visit the Canaries this halfterm and Christmas will have more flights to choose from. Additional seats will be available for sunseekers looking for a late break to the sun with two new routes from Manchester to Lanzarote and Birmingham to Tenerife. More capacity will be opened up over Christmas with Fuerteventura added into the mix from December.

Additional three- and four-night breaks will also be available to Lapland (Kittila) during December from Gatwick and Manchester airports.

Mark Hall, the companies' director of product, said: “After a mixed bag of summer weather in the UK, the Canaries are proving particularly popular, especially for families wanting to escape over half term. We are seeing an upsurge in demand over Christmas so we are opening up extra capacity to key destinations in December.

"But sun is just part of the winter holiday landscape and we’ve seen a growth in visits to Lapland year on year, with extremely strong bookings for December 2017.

By making more short breaks available from Gatwick and Manchester through December we are able to meet ever increasing demand for Christmas season holidays.”

The business is also looking forward to 2018 confirming quarter of a million additional seats for the summer period. This will include a significant increase in holidays to Turkey, which performed well this summer, with an increase in the number of tenand 11-night breaks from Manchester, Birmingham and Gatwick.

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October 27 2017

EMERALD WATERWAYS held its final launch for 2017 with Emerald Liberté, the third in the trio of new Star-Ships, officially christened earlier this month in Lyon, France.

Australian travel industry veteran and long-standing cruise and tour director, Maxine Collins, took the honours as godmother during the official Christening ceremony, which follows the official launch of Emerald Radiance in Porto in June with top UK travel agent Gill Williams as godmother. Emerald Destiny, the first of the new 2017 StarShips, was christened in Vienna in May by godmother Coleen Christie, the award-winning Canadian newscaster.

The line's fleet now totals seven ships since the company started in 2014.

David Winterton, global brand curator for the company, said: “We’re delighted to have Maxine as the godmother of Emerald Liberté, the latest Star-Ship in our rapidly growing fleet. She has led many guests around the world during her 28 years with the company, and was a standout choice for the role.

“Emerald Liberté has been custom-built for cruising through the southern France rivers, Rhône & Saône, providing an authentic taste of Gallic life. Whilst offering our guests modern luxury at an affordable price.”

The boutique ship has a capacity of 138 guests and a crew-to-guest ratio of 1:3. Liberté cruises on the Rhône and Saône Rivers through the ever-popular Provence and Burgundy region on eight-night itineraries from either Lyon or Arles between April and October.

The itinerary includes Chalon-Sur-Saône, Beaune, Macon, Tournon, Arles and historic Avignon where guests are also treated to an on-board, Provençal-style highlight dinner by acclaimed local chef and Top Chef France finalist, Fabien Morreale.

For more information see emeraldwaterways.co.uk

Innsbruck gets set for Christmas THE TRADITIONAL Christmas magic festivities light up Innsbruck from November 15 through to January 6, making the city a festive must-visit venue. Medieval streets filled with twinkling lights, traditional brass bands, festive punch and freshly baked local specialities such as Kiachl (doughnuts), fruit breads and Stollen, set the scene for an Alpine wonderland.

The seasonal spirit is complemented by traditional Advent concerts, Krampus parades (when demon-like creatures from Alpine folklore parade through the streets in elaborate costumes), nativity scene displays and regular visits from St. Nicholas.

There are a total of six Christmas markets in central Innsbruck including the Advent in the Marktplatz, located on the banks of the River Inn and home to 60 Christmas market stalls with a Tyrolean village feel, open from 11:00-21:00 daily between November 15 and December 23.

As flight examples, fares with British Airways from Heathrow, departing on November 29 and returning on December 2 lead in at £108 return, while easyJet is offering flights from Gatwick on December 2, returning on December 4 for £80.23. BA also offers adjoining flights from Manchester to Heathrow.

For more information see christkindlmarkt.cc

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Su Doku

Where Am I?

Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 041

A➠

B➠ C➠

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, November 2nd. Solution and new puzzle will appear next week.

The winner for 13th October is Laura Anstee, Millington Travel in Leicestershire.

October 13th Solution: A=7 B=4 C=6 D=8

Crossword

Found on the borders of two South American countries the spectacle of these 275 individual drops has awed tourists, locals and indigenous inhabitants for centuries. Its name originates from the Tupi or Guarani language, and means ‘big water’.

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 041

Across 1. Flag carrier of Bahrain, ___ Air (4) 3. Capital of the Bahamas (6) 7. US state (9) 9. Royal ___ is a leading chain of hotels and resorts in 6 Down (6) 11. American rock band and UK radio station (4) 13. A wee drop of whisky (4) 14. Cyplon specialise in holidays to this country (6) 16. River forming part of the Mexico - US border (3,6) 18. Entertainment conglomerate, founded by Walt (6) 19. Home of the Terracotta Army (4)

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Down 1. BBC drama with a plot to remember (9) 2. Polish airline (3) 4. Type of advance purchase ticket (4) 5. Chapel with famous Michelangelo ceiling (7) 6. Asian country (5) 8. English singer-songwriter currently in plaster (2,7) 10. Ski resort, sounds like an alpine goat (7) 12. Flows through Nottingham (5) 15. One of the Great Lakes (4) 17. Edinburgh airport code (3)

For the solution to the Crossword and Where Am I? Please see page 39 October 27 2017

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Industry Insight by...

How Bake Off taught us change can be a recipe for success

by ANDY STARK, MD of the Global Travel Group

L

AST YEAR, controversy struck the heart of our formulas to ensure continued success. society as we became a nation divided.

Simple changes, such as embracing the Whether you sided with leave or remain, the constantly evolving potential of social media and decision whipped up debate, serving up generous tech, or following a training module that will help spoonfuls of change and we were powerless to stop you tap into new markets and secure new the sugar-coated shake-up. opportunities can be enough to ensure customers I don’t know how you felt about The Great British see you as a modern business that understands Bake Off ‘abandoning’ its BBC home after seven their evolving needs. successful years, but I must say I was as deflated as Whilst the culinary contestants are left to battle it a saggy soufflé. After all, if there’s one message out alone, the good news is that The Global Travel that you’ll always hear repeated at industry events, Group members have a team of experts supporting and it is why mess with a winning formula? celebrating their successes every step of the way whilst Gone were the icons of innuendo, Mel and Sue, encouraging all members share best practice. and national treasure Mary Berry was replaced by From demystifying emerging markets and giving Prue Leith, leaving over-baked Paul Hollywood to the bespoke collateral agents need to sell and follow the dough. Now, I’m no star baker but you promote successfully, our marketing team’s graphic don’t watch reality cooking shows for years without designers and digital campaign experts are always learning to spot a recipe on hand to provide practical “With the industry evolving at back-office support and help for disaster when you see one coming. them tap into our decades of an unprecedented pace, it’s So, like millions of travel experience. others, I tuned into the never been more important for These resources range from first episode to watch the traditional eye-catching travel agents to adapt their cookie crumble and was window posters, flyers, forced to eat humble pie Beyond Magazine tried-and-tested formulas to personalised as I quickly warmed to the and easy to use digital sales new hosts, judge and tools content, such as e-shots, ensure continued success” channel. After all, it may video offers and web banners. be a bit different, but it’s still comfortably familiar.

What’s more, our ongoing training events and And, critically, it still works. online webinars help agents continually build on In fact, with a weekly average of six million their travel knowledge and stay one step ahead. viewers and a 27% TV share, Bake Off’s figures have After all, just like in Bake Off, the competition is already catapulted it into Channel 4’s top ten heating up and any agencies that fail to impress biggest audiences of all time. their customers or embrace the digital landscape All of this got me thinking about how easy it is to stick risk saying farewell. with the familiar and resist change. But, with the industry So, if you don’t want to be left with a soggy evolving at an unprecedented pace, it’s never been more bottom, perhaps it’s time to don your apron and important for travel agents to adapt their tried-and-tested experiment with something new.

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October 27 2017

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megafambulletin

Destination Canada and its industry partners took a group of 60 travel agents on a mega fam trip to explore the delights of Canada, with 12 separate trips across the destination arranged, before joining together for the final two nights in Toronto. Here's a snapshot of what agents got up to, along with some of their thoughts and highlights of their trip...

“

“Vancouver is amazing and a place I would definitely like to return to” Karen Manners, Pole Travel “Highlights for me were definitely axe-throwing, experiencing life as a coal miner and seeing The Weeknd live in Edmonton. I also particularly liked the walking foodie tour in Calgary, which I will definitely recommend.”

Sarah Bell, Travel Counsellors

“

A STEP BACK IN TIME…Enjoying time out in Newfoundland are, from the left: Laura Hill, Baldwins Travel; Claire Humphrey, Reigate Travel; Clare Collins-Doyle, Independent Travel Experts; Callum Fraser, Saga Holidays; Michael Boyle, Boyle Historical Walking Tours; Cheryl Cleworth, Premier Travel; and Josette Poole, Canadian Affair.

“

“Thank you so much to Destination Canada for giving us a delicious taster of Canada. I have fallen in love with the place and can't wait to return to explore some more. One highlight in particular for me was the trip to Lunenburg in Nova Scotia - such a pretty town with some fascinating history.”

Kirsty Laing, Kelso Travel

“

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RIDE ON TIME…Pictured in Saskatchewan are, from the left: Sarah Watson, Travel Impressions; Emily-Jane Sparks, Travelpack; Lindsay Allen, Adeona Travel; Jayne White, Titan Travel; and Rob Holmes, Audley Travel.

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TRAVEL BULLETIN headed to the Bristol Harbour Hotel & Spa to take agents sky high with our Airline Showcase. Covering the world over, agents had the opportunity to network with airlines and airports, learn more about their USPs and the exciting destinations they serve, as well as indulge in a buffet dinner and fine wine, plus win some fantastic prizes!

Programme Sponsor

FLYING HIGH…Clare Denny from Not Just Travel was the lucky winner of two tickets flying with Qatar Airways from Cardiff to Doha (flight launching May 1, 2018), presented by the airline’s Dean Sheiff.

#TBSHOWCASES

ASK AEGEAN…Travel agents from in and around Bristol had the chance to speak with Penny Moschidou (far right) of Aegean Airlines and learn more about the carrier’s frequency and destinations.

GURU GIFT…Following a special presentation highlighting the latest developments and insights from Birmingham Airport, the airport’s Rachel Pick presented raffle prize winner and Travel Counsellor, Martin Flanagan, with a prize of four Leicester City FC tickets.

HAMPER WIN…Shakila Lambe (left) and Tara Naidu (right) from Air India present Travel Counsellor and raffle prize winner, Debbie Haydon, with a special gift hamper.

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October 27 2017

IN THE BAG…Gary Holmes (left) from Not Just Travel wins a LATAM goodie bag including an Amazon Kindle Fire tablet, presented by the airline’s Bruno Moreno.

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FOCUS ON OMAN…Liz Langan (far right) from Oman Air chats with a table of attentive agents about the airline’s expansion and new routes.

MINI AIRCRAFT…Malu Montenegro (left) and Samantha Del La Cruz (right) of El Al Israel Airlines present Hays Travel personal travel agent, Gwalia Howells, with a scaled model aircraft of a Boeing 777-200.

SHOPPING SPREE…Andrew Rzepko from Hawaiian Airlines presents Caroline Bowler of Travel Counsellors with her on the spot prize of a £50 Love2shop Voucher.

THORTONS TRAVEL…Pictured enjoying the drinks reception are, from the left: Jess Cooperkey, Jeni Easterbrook, Caroline North, Rachael Wichard, Alison Mears and Gareth Morris, all from Thortons Travel.

TRANSAT TREATS…Jack Bower (right) from Trailfinders received an Air Transat Bluetooth speaker and a bottle of iced wine from Niagara from the airline’s Tony McSorley.

UNITED TABLE…Debbie Cant (left) from United Airlines chats with a table of agents about the company’s latest product updates.

WINE WINNINGS…Korean Air’s Peter Barron (right) gifts prize winner Alan Webber of Sun Sea Ski Holidays with a case of wine.

Want to get in on the #TBSHOWCASES action?

Join in the fun at our Escorted Tours showcase in Bournemouth on November 13 and our Indian Ocean Showcase in York on November 20 and Cambridge on November 21.

Reserve your place now by emailing hannah.carter@travelbulletin.co.uk travelbulletin.co.uk

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Last weekend saw the Elite Travel Group hold its annual conference in Spain’s Calvia, Mallorca. The theme was ‘Life Begins at 40’, with the consortium celebrating 40 years since it launched in 1977 as Midconsort.

Here’s a round-up of the main headline stories…

Agents not ‘in credit’ once new credit card fees are abolished FROM JANUARY next year consumers will no longer be charged a fee for spending on their credit cards, meaning that it will be up to travel agencies to soak up bank charges themselves. This raised much concern from delegates at Elite Travel Group’s annual conference, with many agents asking for help – from both ABTA and Elite - on negotiating reduced fees from the banks.

Sarah Archer, sales manager from Beachcomber, said: “I’m not sure whether I speak on behalf of my tour operator friends but there have been a number of companies who have made the decision to add in extra commission to help cover the fees.

The drop in charges is a commercial decision that affects every business in the country, but it seems that in our industry, operators are being expected to pick up the pieces on the fallout of this.

“I accept that the tour operator sets the price and the agent is collecting the money on behalf of the operator, but equally if we have to raise prices to offer more commission to offset a credit card charge, I don’t know if this is the perfect solution.

“Somebody should be lobbying the banks on this as this is a major thing that affects our industry. It was designed to stop the banks being greedy, but the merchant providers can still impose those charges, so it’s the retailer that loses out.”

Simon Bunce from ABTA said that there is scope for the association to become involved in this.

He said: “Our role is to inform the treasury of the charges that merchants are passing on and get this reviewed. This is an area where perhaps Brexit will be useful as we can argue that we shouldn’t have to continue the way we are doing once we leave the EU. “Getting into negotiating with banks is very difficult for ABTA to do as we don’t want to cut across what people are doing already on this.”

● ELITE ANNOUNCED that all its members were offered free

membership in 2018. ● NEXT YEAR’S conference will be held in Spain’s Grenada in the

Andalucia region. ● DOMINIC CARRICK from If Only spoke to delegates about finding

their forte. His advice included not to be lured by the trend of diversification, don’t neglect your strengths, diversify when you are strong and not to neglect your core business. ● DAVE CORNTHWAITE, a worldwide traveller who used nonmotorised transport to travel 1,000 miles on each of his journeys, inspired delegates at the conference with stories of his travels.

Important lessons he had learnt included: ‘We learn more from our failures than our successes’, ‘While we should take our work seriously, we shouldn’t take ourselves seriously’ and ‘A little bit of perseverance takes us a long way’. ● SIMON MCINTYRE from Inghams told attendees of his near-death experience on a flight back from the Advantage conference in 2015 and the lessons he had learned from this. They included 1. Staff knowing about our strategy and shared goals 2. Having the right people for the job is crucial 3. Every second counts 4.

Acknowledging issues like a human 5. Don’t be afraid to find out what people are thinking 6. Get help when you need it and 7.

Spending time with family is important.

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October 27 2017

Elite’s chief executive, Neil Basnett, said that by working with Advantage, who have 500-600 members, Elite would be in a stronger position to negotiate with the banks. He urged members to read the email that Advantage initially sent its members the previous week, which Simon was also distributed by Neil to Bunce , ABTA members, on what they need to be doing about the fees, and urged members to offer feedback on how Elite can press Advantage into helping more.

Barry Moxley of Traveltime suggested that tour operators could increase the price of their holiday by 2% so that there’s no money off the agent’s bottom line.

Sarah Archer from Beachcomber responded: “Not every single travel company charges credit card fees including both our competitors and yours, so if you start increasing the price in order to cover those fees, you become ‘unprice competitive’ against others, which means that you won’t get the booking anyway.

“It’s as concerning to us tour operators as it is to travel agents and we stand to lose money off our bottom line as well, so putting the price up is not the whole answer.”

Industry is a ‘resilient bunch’ MODERATOR STUART Linnell MBE asked panelists at the recent Elite Travel Group conference in Calvia, Mallorca on issues that have recently affected the industry – namely airline failures and the ongoing threat of terrorism - and how the industry as a whole is coping with them.

Sarah Archer of Beachcomber said: “The travel industry is a resilient bunch and you just have to get on with it.

You’re always going to have terrorism and financial struggles and that’s life, It’s no different in other industries – its just the challenge of getting on with it.”

ABTA’s Simon Bunce said: “Global economies are messing around, terrorism is the new demon of our age and you think this should be impacting on people’s desire to travel – but it isn’t. There are more people travelling now; £37billion has gone through ABTA members in the last year, despite the fact that more regulations have come into force."

With regards to issuing refunds on Monarch flights, Bunce told agents that their clients’ claims were against the CAA – and that they shouldn’t be issuing refunds themselves to clients. Instead clients should be taking the client directly to the CAA. At the time of the conference (October 14), the CAA had still not made its claim form available on its website.

Meanwhile, the industry has been left disgruntled that the CAA were instructed by the government to not only help the 15,000 or so Monarch customers left stranded abroad, but to also bring back the other 85,000 passengers who were not ATOL protected. The underlying feeling being that the CAA made a mockery of why customers should book with ABTA and ATOL-protected providers if there was no incentive to do so.

Elite’s chief executive, Neil Basnett, said that he was convinced it was a political decision, and that the government had saved themselves the embarrassment of not leaving Brits stranded.

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Along with the conference sessions, attendees at the Elite Travel Group conference enjoyed a selection of networking opportunities, dine-arounds and social events…

AGENT AWARD…Picking up their agency certificates from Christopher Redfern (fourth from left) of Jet2Holidays are, from the left: Frances Peake, Russell Peake and Claire Moore from Peakes Travel Elite; and Pat Tyler and Ray Tyler from Courtesy Travel.

AMARULA ARMED…David Holland from African Pride sponsored the coffee break and offered Michelle Oliver (left) of Kniver Travel and Hazel Bryant from Travel With Kitts a dash of Amarula liqueur for their coffee.

TABLE TALK…From the left are: Julie Ray, Lisa Albrecht and Sandra Lines, Knowle Travel; Paul Fallows, Silversea Cruises; and Bob Lines, Knowle Travel.

WINE-AROUND…Enjoying sampling the Spanish wine are, from the left: Barry Moxley, Traveltime; Karen Oates, Elite Travel Group; Katy Knew, Castaways; John Lightwood, Silver Fern Holidays; and Claire Moxley, Travel Time.

PALMA PALS…Pictured heading to the dine-around are, from the left: Emma Yorke, Inspirational Holidays; Roger Lunn, Holbeache Travel; Margaret Lunn, Holbeache Travel; and Lynne Kirby, Inspirational Holidays.

A SUNNY OUTLOOK…Picking up their sunnies from Kevin Gaddes (left) from Thomas Cook are Alan Oram and Kay Oram from The Travel Shop.

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WTMnews Join the debate on over tourism

Experts at WTM to predict key travel trends A PANEL of senior executives from across the industry will debate the impact of Brexit, currency movements and other geopolitical trends during a World Travel Leaders session at WTM. Called ‘UK Markets – What can we expect in 2018’, the discussion will cover major issues in the UK’s outbound, inbound and domestic markets with: Caroline Bremner, head of travel for Euromonitor International; Richard Calvert, chief executive at Shearings Leisure Group; Nick Longman, managing director of TUI UK & Ireland; Peter Shanks, development director with Imagine Cruising; and Tristram YardeLeavett, managing director at Tourwise of London.

Simon Press, senior director for WTM London, said: “Some of the effects of last year’s Brexit referendum are being felt already, so it will be fascinating to hear what these industry bosses think will happen in the future.

“There are many other challenges and opportunities to consider too – how the fall in sterling is affecting inbound and outbound tourism, and how security issues are affecting travel trends, for example. Our panellists have decades of expertise to draw upon, as well as the latest market analysis, so their insights will help delegates to get a clearer picture of what to expect in 2018 and beyond.”

The session will take place in the WTM Inspire Theatre on November 6, from 14:00-15:15.

Special travel packages to WTM with MBNA Thames Clippers TO CELEBRATE exhibiting at WTM, MBNA Thames Clippers has introduced a special travel package to help the trade arrive at the show in style.

During November’s three-day event, attendees can travel from central London piers, including Westminster, London Eye and London Bridge, to North Greenwich aboard the river service. Having sped past the iconic London skyline, the special WTM travel ticket then allows show-goers to enjoy the ride across the

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river to ExCeL on Emirates Air Line.

The combined ticket from central London to ExCeL costs £8 for an adult single journey or £14 return and is valid from 06:00 on November 6-8 with departures every 20 minutes from Central London Piers.

MBNA Thames Clippers can be found at stand UKI300 or to book this special offer go to mbnathamesclippers.com/offers/detail/w tm2017

WITH REPORTS from around the world talking of ‘tourismphobia’ and the ‘invasion of tourists’, over-tourism has become a hot topic and The UNWTO & WTM Ministers’ Summit will debate the issue on Tuesday November 7.

Taleb Rifai, UNWTO secretary-general, said: “Managing the growing number of visitors to many popular areas of our planet, including cities, is crucial for both hosts and visitors, both international and domestic.

Growth is not the enemy.

Growing numbers are not the enemy. Tourism growth can and should lead to economic prosperity, jobs and resources to fund environmental protection and cultural preservation, as well as community development and progress needs, which would otherwise not be available. Yet ensuring that tourism is an enriching experience for visitors and hosts alike, demands strong, sustainable tourism policies, practices, and the engagement of national ,as well as local governments and administrations, private sector companies, local communities and tourists themselves.”

The summit will discuss how managing the growth of visitors to many popular destinations is critical for both hosts and visitors and it will look at how tourism growth and sustainability can and should go hand in hand.

The topic will also be the key theme of World Responsible Tourism Day on Wednesday November 8, and will feature throughout the responsible tourism programme across all three day of WTM.

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WTMeurope

HOME TO many of the most snow-sure resorts in the Alps, Austria’s sophisticated ski infrastructure receives significant investment each year, with higher and faster lifts and extended ski areas continuously upgrading the choice for winter guests. Last season saw a 1.5% increase in overnights and a 3.2% increase in arrivals from the UK – the destination’s best ever winter result - proving that ski holidays in Austria remain a firm favourite with Brits. Visit stand number EU600.

ENIT promotes diversity as it teams up as Premier Partner THE ITALIAN National Tourist Board (ENIT) will be the Premier Partner at this year’s WTM, offering maximum support to the tourism industry and highlighting Italy’s diverse range of holidays.

The tourism board will have two main stands - EU2000 and EU2070 - and will share its exhibition space with 230 Italian travel trade partners, including regional tourism bodies, hotels, travel agencies, resorts and operators.

Going beyond its traditional tourist destinations, ENIT will be shining a spotlight on different themes in the coming years with Italian villages the focus for 2017 and food and wine in 2018.

Both themes aim to highlight the Italian

way of life which can be experienced by tourists across the whole country and have been constructed so that the regional tourist boards and cities can work together with the trade to create immersive itineraries.

Dario Franceschini, minister of cultural heritage and tourism, said: “In the tourism sector, where competition is so fierce, it is fundamental for Italy to diversify its attractions and spread tourist flows over the entire national territory.

Tourism, this extraordinary engine of economic development, is a medium of peaceful encounters between cultures and a fundamental antidote to the fear of the different.”

Join the European Capital of Culture party at Malta stand IN A short few months, Valletta will become the European Capital of Culture 2018.

Valletta 2018 will officially launch on January 20, 2018, with the city’s four main squares providing backdrops to acrobats, dancers and digital artistic projections and celebrated with more than 400 cultural activities across the islands throughout the year. Home to a thriving gastronomy scene, the Malta Tourism Authority has also commissioned a special map to showcase its popular foodie spots and hidden gems.

Tourists can follow the trail across the archipelago and find the best places to sample traditional Maltese delicacies and local wine.

The Malta Tourism Authority is inviting visitors to its stand every day at 16:00, where they will have a chance to try some Maltese food and wine. There will also be an onstand competition where entrants who leave their business card will have the chance to win free flights from Southend Airport to Malta with easyJet and three nights’ breakfast stay at the five-star InterContinental Malta in St Julian’s.

Visit stand number EU1450.

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Win flights with Pegasus Airlines PEGASUS AIRLINES is organising a raffle at WTM, giving visitors the chance to win flights on any route on its wide ranging network to destinations including Abu Dhabi, Almaty, Beirut, Dubai, North Cyprus, Tbilisi, Tel Aviv and Tehran, as well as more than 30 Turkish destinations including Bodrum, Izmir and Istanbul.

Agents visiting the stand just need to drop off a business card any time during the show and two winners will be picked at random at the end of WTM. The low-cost airline will be exhibiting as a partner on the Turkey stand at EU1000-EU1050, and will be marking a year that saw a continued growth in passenger numbers, routes and flights despite challenging times.

For more information visit flypgs.com/en

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Listen to the Baroque Sublime counterpoint, original music filled with astonishing harmonies that brought humans closer to God. Come hear inspiring compositions by the great masters of the European Baroque.

Live the Baroque through all your senses.

Come to the Czech Republic and discover the unique beauty of the Czech Baroque.

www.czechbaroque.com

Come and visit us at the WTM stand EU 530!

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Promote Iceland

Responsible tourism focus from Iceland THROUGHOUT 2018, Promote Iceland will be promoting responsible tourism and is aiming to ensure that all tourists are educated on how to travel responsibly around the destination’s seven regions.

Earlier this year, Iceland announced a new initiative to positively encourage visitor behaviour and promote a meaningful travel experience by launching a first-of-a-kind pledge for visitors. ‘The Icelandic Pledge’, which has already attracted more than 25,000 visitors, invites travellers to sign an online agreement to be a responsible tourist and to experience Iceland the way that Icelanders do.

Alongside a main focus on responsible travel the destination will also be promoting Icelandic gastronomy, traditions, adventures and culture.

‘Bee’ sure to check out Slovenia’s stand AT THIS year’s WTM, Slovenia Tourism will be introducing 2018/2019 as the official Year of Culture, in order to promote the country’s rich cultural and natural heritage alongside responsible tourism.

The Year of Culture campaign will feature Slovenia’s diverse cultural offerings, from the galleries and museums of the capital Ljubljana, to ancient castles, World Heritage Sites and a year-round calendar of performances and festivals.

The historical town of Radovljica will be Slovenia’s official partner at this year’s World Travel Market, a destination famous for its rich bee-keeping tradition and where the beekeeping museum tells the story behind the country’s passion for api-tourism which goes back centuries.

In order to officially launch the 2018/19 Year of Culture and to celebrate the first World Bee Day taking place in May 2018, the Slovenia stand will be preparing many activities, such as honey tastings, beehive painting workshops and more, that agents can try.

Become a Flanders Master at EU1550 SPECIAL FEATURES for VISITFLANDERS at this year’s WTM include its refreshed e-learning Flanders Master platform, designed to make the training programme more accessible to agents using mobile devices, and to help them study when and how it best suits them.

The platform will also feature a new training module focusing on the upcoming three-year Flemish Masters programme of events taking place during 2018 to 2020, and focusing on Antwerp, Brussels and Ghent. The new module will inform agents about what will be happening in the region over the next few years, starting with Baroque Antwerp in June 2018, highlighting key permanent attractions in each city along with special events and festivals.

There will also be a representation of all the cities on stand throughout the show, or should agents wish, they can register their interest to attend a special evening reception being held on November 6, where the cities will be able to tell them more about what is happening in terms of tours and activities for 2018.

Email nuria.goethals@visitflanders.com or visit stand EU1550

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WTMeurope Holland gets set to launch new initiative WITH A BRIGHT orange stand decorated in eye-catching bicycles, tulips and windmills, the Holland stand will be hard to miss. It will be opened on November 6 by the Ambassador of the Kingdom of the Netherlands to London, Simon J.H. Smits, and on stand will be more than 30 partners covering a variety of attractions, experiences, hotels and transport carriers agents can meet.

The event will see the launch of a new initiative, the Dutch Golden Age. This new concept consists of city partners Middelburg, Dordrecht, Delft, The Hague, Leiden, Haarlem, Amsterdam and Hoorn-Enkhuizen, which collectively tell the story of the Golden Age in 17th century Holland.

It is still possible for visitors to experience the Golden Age when walking through the cities by viewing art by Dutch Masters in the many museums, or learning about the Dutch East India Company which brought great wealth to Holland.

Part of this narrative will be the 2019 themed year ‘Rembrandt and the Dutch Golden Age’, marking 350 years since the great Dutch Master passed away, and this will be commemorated throughout the year with exibitions in the cities of The Hague, Leiden and Amsterdam. In addition, cities such as Middelburg and Delft will also host Golden Age themed events and smaller exhibitions.

Portugal RICHLY REWARDING

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Trust Classic to make your clients’ holiday to Portugal a richly rewarding experience.

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October 27 2017

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Ontario Tourism launches new training programme for the travel trade ONTARIO TOURISM Marketing Partnership Corporation has announced plans to launch a new online training programme this month to target sales agents across the UK. It will encourage agents to complete six modules, focusing on accommodation, excursions and Signature Experiences, festivals and events, as well as tips on how to get to and around the destination, in order to become Ontario specialists.

These modules will be split by destinations including Toronto, Niagara Falls, Killarney and Northern Ontario, Manitoulin Island and Fathom Five National Marine Park, Ottawa and 1000 Islands, Muskoka, and Algonquin, to showcase the beauty and diversity of the region.

In other news, Le Boat is launching the company’s first North American base of operations in 2018 on Ontario’s historic Rideau Canal. Visitors will be able to hop aboard the new vessel in the picturesque town of Smiths Falls – a 45minute drive from Ottawa – where a fleet of 16 state-of-the-art Horizon cruisers will be available.

Bookings are now open for the Ontario programme, with the boating season officially launching in May 2018 and running through to October each year.

In addition, visitors to Toronto now have even more choice when it comes to quality accommodation thanks to the new opening of The Anndore House, conveniently located at Yonge and Charles close to the city’s famed Yonge and Bloor intersection and a short walk from parks, galleries, theatres, shops and nightlife.

The Bisha Hotel in Toronto is another highly anticipated opening. The boutique hotel offers 96 rooms complete with ten luxury suites and a two-storey Exclusive Suite.

Meanwhile, British Airways has announced a new three times weekly route from Gatwick to Toronto Pearson International Airport from May 1, 2018, with summer fares starting from £453 return.

For more information see ontariotravel.net/uk or stand NA200.

Fort Myers & Sanibel launch new branding campaign

PERU’S SPECTACLED bears are in the spotlight as Paddington Bear turns 60 in 2018. The story goes that although Paddington lived in London he originally came from ‘darkest Peru’ where he was brought up by his Aunt Lucy. Peru’s Andean bear is the last remaining short-faced bear and the only surviving species of bear native to South America, primarily found in the Western Andean region. The spectacled bear is classified as vulnerable by the International Union for Conservation of Nature, but Peru is dedicated to the conservation of its native bear species. See peru.travel and stand LA100.

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THE BEACHES of Fort Myers & Sanibel has launched a new brand campaign for 2018 entitled, It’s What Surrounds You. The concept behind the tagline is to encourage visitors to explore all aspects of the region - be it the arts & culture, tasting the incredible fresh seafood or relaxing on the outstanding beaches.

The campaign will cover six main areas: romance & honeymoon, food, family, island hopping, wildlife, and sailing.

For more information visit fortmyers-sanibel.com and stand NA400/NA440.

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● COSTA RICA’S marketing strategies for 2018 will see the

destination promoted as a year-round option, promoting its varied nature and wildlife, new resorts within the destination as the recently-launched ‘Wellness Pura Vida’ ethos, with the aim of positioning the country as one of the world’s leading wellbeing destinations. A mega fam with the trade is also planned for 2018.

WTMamericas Win with Hard Rock AGENTS CAN win a seven-night stay at Hard Rock Hotel Riviera Maya to experience the brand new Woodward Riviera Maya action-sport facility as well as a selection of other goodies. The hotel group will be educating agents on the new facility as well as promoting its entertainment lineup for 2018 and its Agent Relax 'n' Rock Rewards Programme. Visit stand CA300 for details.

● ELEGANT HOTELS’ first property in Antigua will open in

January 2018 with accommodation ranging from rooms and suites to apartments and villas. The property will feature three restaurants and six bars, along with a spa, fitness suite and a selection of free watersports. See CA220. ● ELITE ISLAND Resorts Caribbean (CA240) will be running a

competition which will include spot prizes from Swiss Suncare brand Ultrasun and a seven-night, all-inclusive stay at an Elite Island Resorts location. The brand will also be promoting Caribbean Choir - its new four-day expert led singing workshops which are free of charge for guests. ● THE GRENADA Tourism Authority (CA135) is running a business

card prize draw for reservation and sales agents to win Grenada rum on Wednesday at WTM . Also on Wednesday, between 14:00-16:00, visitors can visit the stand to get their face painted. ● BY 2018, the total hotel inventory in Philadelphia is expected

to grow by 20%. New hotel openings include the 179-room Aloft Hotel by Starwood (in August this year) and the Fairfield Inn and Suites in December. Later in 2018, scheduled openings include Starwood’s new dual-branded W and Element Hotels and the luxury Four Seasons Hotel Philadelphia, which will provide guests with sky-high views of the city. ● QUÉBECORIGINAL’S new ‘14 Experiences of Québec’ tourism

strategy aims to highlight the province from an experiential rather than geographical perspective highlighting signature tourism products that are unique to Quebec. The experiences are ‘Great Outdoors’, ‘Snowmobiling’, ‘Gourmet Delights’, ‘Culture’, ‘Indigenous Traditions’, ‘The St Lawrence River’, ‘Vibrant Cities’, ‘Skiing’, ‘Road Trips’, ‘Fauna/Wildlife’, ‘Biking’, ‘Hunting and Fishing’, ‘Countryside Getaways’ and ‘Festivities’.

See stand NA200 or quebecoriginal.com/en ● WOW AIR is launching new flights to Dallas/Fort Worth from

Gatwick. Fares start from £129.99. and the service will operate three times a week from May 23, 2018. See stand NA350. ● ARIZONA IS set to welcome even more Brits to the state with

the announcement of an increased British Airways service into Phoenix next summer. Key themes for WTM include wellness, outdoor adventure and family travel. See stand NA330. ● ARLINGTON CONVENTION & Visitors Service has announced

that next spring will see the opening of its latest attraction, the Rosslyn neighborhood’s CEB Tower Observation Deck.

Situated 31 stories high, the Observation Deck will offer an outdoor cantilevered terrace that will offer visitors views of the DC skyline and the entire DMV – just in time for cherry blossom viewing. The attraction will also be used as an exhibit space and will offer a restaurant and bar. See stand NA360-5 and stayarlington.com

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THE PALM Beaches in Florida is set to welcome the launch of a high speed rail network service Brightline, connecting the cities of Miami, Fort Lauderdale, West Palm Beach and Orlando. Visit stand NA470 for more information.

A sneak preview at Las Vegas VR Art THIS YEAR the Las Vegas Convention & Visitors Authority will be unveiling a new type of art which changes the way the viewer interacts with the artwork.

There will be an exclusive preview on stand, before the artwork officially debuts at Art Basel Miami in December, and WTM visitors are invited to have a sneak peak and learn about the range of art and culture available for UK travellers.

Meanwhile, the flashing ‘Welcome to Fabulous Las Vegas’ signs have become an institution on the Vegas stand and agents can bag a freebie at 15:00 on Wednesday 8th November at stand NA150.

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K I D S

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WTMamericas

Win with UNICO 20°N 87°W Hotel Riviera Maya UNICO 20°N 87°W Hotel Riviera Maya is celebrating its debut appearance at WTM by offering agents the chance to win a five-night stay at its luxurious, all-inclusive property.

The winning agent and a guest will enjoy five nights soaking up the local heritage and culture of the Yucatan Peninsula. One lucky runner up will also walk away with a bottle of Mezcal – Mexico’s traditional tipple.

During their stay the winning agent can indulge with fine dining options that pay homage to regional Yucatan dishes; relax and unwind with a sumptuous treatment at the spa; enjoy immersive excursions that allow them to explore and understand the local area; and try their hand at golf with the hotel’s unlimited offer.

To enter the prize draw, agents need to visit the stand at CA300 and leave their business card. The winning agent and a runner up will be drawn at random and notified by November 10.

For more information visit unicohotelrivieramaya.com

New York City unveils the ‘New Midtown’ for 2018

BY EARLY 2018, New York’s Manhattan will see the opening of several new major landmark attractions.

They include an interactive undersea journey that will be National Geographic Encounter: Ocean Odyssey; an immersive NFL Times Square Experience (opening next month); the world’s largest interactive spy museum at Spyscape, featuring world-class architecture, artifacts, technology and experiences where visitors test hacking, code-breaking and espionage skills; and country music’s famous brand, the Grand Ole Opry’s on Opry City Stage. Just last month saw the opening of Moxy Times Square, home to the largest all-season hotel rooftop bar and lounge in New York City, and in early 2018 the new Edition Hotel will open in the heart of Times Square.

For more information visit nycgo.com and stand NA300.

JFK

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Latin America closer than ever.

BOG

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Fly from London Gatwick to Caracas, Bogota, San Pedro Sula, Guayaquil, Salvador de Bahia, Santa Cruz de la Sierra, Sao Paulo, Lima, Asuncion, Cordoba, Montevideo, Recife or Buenos Aires.

All flights are via Madrid.

Cordoba is via Madrid and Asuncion For more information visit us at: www.aireuropaexperts.com or call: 08714230717

SSA GRU U

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LONDON

6–8 November 2017

Come visit us at stand CA330

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Eco-tourism focus for Malaysia

THE MALDIVES will welcome new flight routes from Europe this winter, including an increased service from Alitalia and Air France, as well as a resumed winter service from Lufthansa. From October 31, Alitalia will launch a new three-times weekly direct route from Rome to Velana International Airport in the Maldivian capital of Malé, the first of its kind from Italy. From November 1, Air France will offer twice-weekly flights from Paris-Charles de Gaulle Airport and Lufthansa will also resume its winter service to Malé from the German city of Frankfurt. Travel agents are encouraged to visit the stand and collect a goody bag, which will be filled with Visit Maldives’ branded merchandise. Go to visitmaldives.com or visit stand AS540.

AS MALAYSIA celebrates 60 years of independence, this year at WTM, Tourism Malaysia will be embracing the theme of eco-tourism and sustainable nature tourism, as well as introducing new products with its tour operator and hotel partners.

Everyone is welcome to join the tourism board on Monday November 6 for the grand opening of the 2017 Malaysia Pavilion by Dato' Seri Mohamed Nazri Abdul Aziz, Minister of Tourism and Culture.

To launch the event in 'Malaysia Truly Asia' style, there will be a cultural performance from Keningau in Sabah.

Head over to stand AS700 to find out more.

Escape the bustle with Incredible India’s celebration of spiritual tourism IN LINE with the increasing focus on experiential and wellness travel in the UK market, Incredible India, as one of the most spiritually rich and diverse destinations worldwide, will showcase a celebration of spiritual tourism on its stand for 2017.

This year the stand will look to provide an oasis of calm amidst the bustle of WTM; visitors can tune into spiritual music and listen to the evocative sound of bells as they pass through; gain an insight into the ancient chakra system that originated in India; sample the ritual of spinning Buddhist prayer wheels; and learn more about spirituality on the subcontinent via QR codes placed around the stand.

Indian wellness tourism has grown significantly in recent years and the government is keen to build on this growth with new initiatives and investment. Those visiting the stand can hear about how the tourist board is developing wellness tourism outside of the main spiritual centres and how in 2018 tourists will be encouraged to explore new destinations off the beaten path, including far flung monasteries in Lahaul Spiti, Araku and Ananthagiri villages, Gorakhpur the hometown of Yogi Adityanath and Ayodhya, the location of the Ram temple-Babri Masjid.

The stand will also celebrate India as a 365-day destination for sports and adventure tourism and, as part of the new Incredible India 2.0 campaign, agents can find out what’s in store for the destination, hear about the celebrities involved and learn how targeted digital campaigns and a new visitor website will help to promote year-round tourism.

For further information visit incredibleindia.org

Dedicated sessions on Asia focus on responsible tourism & travel experiences WORLD TRAVEL Market London will hold two dedicated conference sessions focused on the Asia and China markets on November 6 and 8.

Entitled ‘Responsible Tourism in China’ and ‘Redefining the travel experience – A viewpoint from Asia and China’, each session will include speakers and panellists with a focus on Asia as a whole and China in particular and will look at some of the key trends that are shaping the growth of tourism, from destination development to digital

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marketing and personalisation initiatives.

Attendees will have the opportunity to meet with leading experts in the field and hear from Roy Graff, managing director of Dragon Trail.

‘Responsible Tourism in China’ takes place at 17:15 – 18:00 on Monday November 7 in the WTM Responsible Tourism Theatre, while ‘Redefining the travel experience – A viewpoint from Asia and China’ is on the Wednesday taking place in South Gallery Rooms 7 and 8 from 10:30.

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ONYX announces new strategic aim THAILAND BASED hospitality-management company, ONYX Hospitality Group, is celebrating its Amari brand entering Sri Lanka for the first time with the opening of Amari Galle Sri Lanka.

Overlooking the Indian Ocean, the hotel offers close proximity to attractions including the famous Galle Fort, a UNESCO World Heritage Site.

Other recent developments include the launch of Amari Yangshuo in Guilin, China and Amari Johor Bahru in southern Peninsula Malaysia. Looking ahead, there are plans to open new properties in Laos, Vietnam, Hong Kong and Malaysia in the coming year.

The hotel group currently has a portfolio of 65 properties with 44 currently operating in eight countries under three core brands Amari, OZO and Shama and 21 properties in the development pipeline in locations such as Australia, Vietnam and Laos.

As a result of the developments, the company will be announcing its new strategic aim of having 99 hotels open across the region by 2024.

Visit onyx-hospitality.com or call at stand AS520.

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THE ISLANDS of Tahiti are celebrating 50 years of its signature accommodation option, the overwater bungalow. In 1967, The Islands of Tahiti became the first destination in the world to take accommodation into uncharted waters, building traditional pandanus leaf thatched roof bungalows or villas over its islands’ blue lagoons in a move that help put the destination on the map as a soughtafter holiday destination. Visit stand AS555 to find out more.

India’s Madhya Pradesh focuses on wildlife diversity MADHYA PRADESH, located in the heart of India, is to showcase its rich forests and wildlife diversity at WTM. Thanks to its 10,000sq.km of national parks, the region accounts for almost 20% of India’s tiger population. Known as the ‘Tiger State’, it is home to six tiger reserves and visitors keen to go tigerwatching might like to visit Bandhavgarh, Kanha, Panna, Satpura and Pench national parks.

As Madhya Pradesh is also known as the

land of The Jungle Book, promotions at WTM will focus on Mowgli, from Rudyard Kipling's famous novel. Characters from The Jungle Book will roam ExCeL London in puppet form directing visitors to the stand. The stand’s design will reflect the state’s rich forests and trade partners such as resorts and hotels exhibiting at WTM will also be on hand to offer special deals and early bird discounts to agents.

There will also be prize giveaways.

Visit stand number AS130

TAIWAN HAPPY Hour will be taking place on Monday November 6 between 16:00-18:00. Agents can enjoy a drink, sample Taiwan's famed cuisine and find out the latest news about what’s trending in the destination for 2017 and 2018. With a new direct flight connection from London to Taipei with China Airlines as well as a focus on sustainability and its impact on tourism, visitors can meet the Taiwanese delegation for a chat about their tourism product alongside Taiwanese entertainment, meet Oh!Bear and be in for a chance to win some prizes. Visit stand AS750.

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Win on-stand spot prizes with Kenya

TO MARK the 20th anniversary since the Kenya Tourism Board was founded, there will be a prize draw running throughout WTM at the Kenya stand. Entrants need to enter their details via iPads to be in with a chance to win one of 20 Kenyan-themed spot prizes.

The destination recently unveiled its Vision 2030 strategy, consisting of four key pillars - product development, marketing, investment and infrastructure development – which called on investors to come up with new products to meet the growing demands of millennial travellers. One of the flagship projects is the soon-to-be opened Isiolo Airport in the Mount Kenya region, which will cut travel time in half to this area of central Kenya for tourists landing at the airport. Next year transit visas will be introduced for tourists passing through Nairobi to other destinations in a bid to boost tourism.

At WTM there will also be a daily Dawa cocktail hour from 17:00 – 18:00, where visitors can meet the team and enjoy a traditional ‘dawa’.

For deails see stand AF200.

FOR 2017/18, The Gambia Tourism Board is placing an emphasis on developing regional routes from the UK to The Gambia, in particular encouraging operators to fly from Scotland. The trade team is also targeting a varied demographic by introducing new tour operators to the destination and encouraging more people than ever before to come and visit ‘the sunshine coast of Africa’. While the destination is well known as a hot spot for beach breaks, more travellers are choosing to embark on adventures along the River Gambia to spot wildlife and engage with vibrant riverside communities. Visit stand AF350.

Set your sights on South Africa’s diamond giveaway SOUTH AFRICAN Tourism will be hosting a number of on-stand events for the travel trade including the chance for agents to win a dazzling diamond necklace worth £3,000.

To be in with a chance of winning a 1.46carat Tanzanite and diamond pendant and nine-carat white gold necklace - provided by Cape Town's The Diamond Gallery – agents should go to southafricauk.diamonds, fill in their contact details and correctly answer the question on the page. Shortlisted finalists will be invited onto the South African Tourism stand on Tuesday afternoon on November 7 to take part in the live prize draw. All shortlisted finalists who attend the live prize draw will win a special South African Tourism goody bag.

Travel agents will also have the chance to gain some valuable insight into the destination at any one of four training sessions taking place on November 7 and 8 at 11:00-12:00 and 14:00-15:00. The speed marketing sessions will give agents direct access to representatives from the provinces’ tourist boards and a selection of their ‘Hidden Gems’

BECOME A SEAWORLD PARKS EXPERT BY COMPLETING OUR ONLINE TRAVEL AGENT TRAINING. There are eight modules covering the parks, ticket offers, park extras, dining options and more! Upon completion, you'll receive a goody bag, certificate, and you can apply for a FREE 3-Park concession ticket! Better still, by completing the training in October you could win one of three £100 One4all gift cards!

Keep coming back for the latest news and updates on the parks.

WIN 12 DAYS OF PURE LUXURY ONBOARD SILVER MUSE! Complete with training modules, news and exclusive resources, it has been developed with you, our loyal travel agents, in mind.

The training academy has multiple badges to choose from, designed to help build knowledge and skills, and you can select which badges to complete based on your individual needs and interests.

– SMEs from across the country offering a variety of tourism products such as guest houses, tour operators and excursion companies. Agents can register to attend by emailing navreet@southafrica.net For the first time, South African Tourism will host a small cinema on its stand playing a ten-minute film which places the people of South Africa and the country’s many varied cultures at the heart of the story. Designed to give members of the travel trade valuable insight into this inspiring, colourful and warm country, the film is available alongside a rich image bank for agents to peruse and use.

On stand there will also be two Virtual Reality (VR) headsets allowing users to get a real feel for the destination, including ‘A Night on the Tiles’ experience in vibrant Cape Town or venturing ‘Into the Lion’s Den’ on a simulated safari drive.

For more information visit southafrica.net and stand AF250.

WIN A LUXURY HOLIDAY TO GRAN CANARIA! Learn more about Gran Canaria's new resorts, golden sandy beaches, amazing green inland and wide range of ideas for fantastic leisure experiences, for your chance to win a week's luxury holiday for two, to the fabulous Gloria Palace Royal, located on the beautiful Amadores beach.

This prize also includes car rental to discover the real beauty of Gran Canaria!

www.silverseaacademy.com www.seaworldagents.co.uk

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Register at: www.grancanariaexperts.com

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VISITORS TO Jordan’s stand can expect to find out more around the latest Red Sea billion-dollar developments, launching in early 2018 and designed to cement Aqaba’s position as a prime winter sun destination. To celebrate, the Jordan Tourist Board has partnered with Jordanian ice-cream connoisseurs, Four Winters, to serve tastes of Jordan on the stand every day. Go to stand ME140/ME150.

Experience ‘Modern Ancient Life’ with Jerusalem THE JERUSALEM Development Authority (JDA) will be highlighting its marketing collaboration with Thomas Cook, in a partnership which aims to increase global exposure of the city and drive visitation by showcasing its many sights and experiences.

‘Modern Ancient Life’ will promote a modern and vibrant city emerging from its ancient and ever-present history. Mixologists, bakers, artists, techies and restaurateurs, all of whom are creating a modern life within a truly ancient city, will feature in the campaign through inspiring photography and video. The campaign will be activated across Thomas Cook’s online, social, direct and in-store channels. It will also have a significant trade market presence, educating agents in the

capital’s cuisine, art, culture and nightlife, as well as the more traditional historical and religious associations for 2018 travel.

In tandem with this, the JDA is to launch a package of discounts for young professional tourists visiting Jerusalem on a city break.

Aimed at millennials in their 20s and 30s, the discount package allows millennials to experience some of the city’s top attractions and offers a wide range of reductions on hotels and transport, historical tourist sites, festivals and events, restaurants and bars. The new package will provide young professionals travelling for business or pleasure the opportunity to discover Jerusalem for less than 40 euros per day.

Head over to stand EU750 for more details.

Race your way to Bahrain for the chance to win a holiday THE BAHRAIN Tourism & Exhibitions Authority (BTEA) stand will feature an F1 simulator on which visitors can race around the virtual version of the Bahrain International Circuit.

The fastest lap each day will win a holiday to Bahrain for two, including flights, accommodation and tickets to the Formula 1 Bahrain Gulf Air Grand Prix.

Throughout WTM, members on stand will be celebrating the news that Muharraq Island is to be named the Islamic Capital of Culture for 2018. The appointment is in honour of the conservation work being done on the island, particularly on the UNESCO World Heritage Pearling Trail, due for completion next year.

In line with this, the BTEA will be promoting the launch of its new pearl diving tours. The destination was once the centre of the world’s pearl trade and Bahrainis have been diving for pearls for thousands of years. Visitors to the island kingdom can now become modern pearl divers, scooping up oysters from the ocean floor and any pearls found will be theirs to keep forever. During WTM agents can get on Instagram for a chance to win a pearl diving trip.

Visit pearldiving.bh or go to stand ME640 for more information.

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‘Qatar Welcomes the World’ campaign AS QATAR is now visa-free for citizens of more than 80 countries, the Qatar Tourism Authority will be announcing its new ‘Qatar Welcomes the World’ campaign at this year’s event.

Eligible travellers no longer need to apply or pay for a visa; instead, a multientry waiver will be issued free-of-charge at the port of entry upon presentation of a valid passport with a minimum validity of six months and a confirmed onward or return ticket.

The announcement comes as part of a series of measures taken to facilitate visitor access to the country, making it easier for visitors to discover the destination’s hospitality, cultural heritage and natural treasures. The stand will feature a delegation of leading hotels, DMCs and other hospitality suppliers, providing a one-stop service to the travel trade.

Visit stand ME100 or go to visitqatar.qa

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WTMmiddleeast

Oman Air continues expansion OMAN AIR is currently engaged in an expansion programme which will see the carrier operate 70 aircraft to around 75 destinations by 2023.

In recent months, the airline has increased the size of its fleet, increased frequency on a number of its established routes and launched a new daily direct flight from Manchester to Muscat. The new daily service is operated by an A330-200 and is in addition to the double daily flight from Heathrow, making Manchester the only airport outside of London to have direct flights to Oman.

Visit stand ME620 to learn more.

At stand ME300 agents can find out about Dubai Parks & Resorts’ new Lionsgate zone at MOTIONGATE Dubai featuring World of The Hunger Games complete with rides and attractions inspired by the movie blockbuster series. They can also get the latest update on Six Flags Dubai, the first Six Flags branded theme park in the region, scheduled to open in 2019.

Abu Dhabi predicts positive growth as Louvre Abu Dhabi makes its debut ABU DHABI will be celebrating all things new this WTM, with the long awaited Louvre Abu Dhabi opening its doors on November 11 and 2018 marking the arrival of Warner Bros. World Abu Dhabi.

Opening on the weekend following the show, the Louvre Abu Dhabi is the first outpost of the French gallery anywhere in the world and its permanent collection, as well as important loaned artworks from prestigious French institutions, will form an art historical narrative taking the visitor from ancient times to the contemporary through 23 permanent galleries in 12 sequences.

In other news from the destination, Batman and Bugs Bunny are to appear under the same roof when Warner Bros.

World Abu Dhabi opens on Yas Island in 2018. The $1billion park will bring together characters from DC Comics and Warner Bros. cartoons and is expected to include 19 rides and the world’s first Warner Bros. hotel, and to increase visitors to Yas from 25 million in 2015 to 30 million in 2018.

It has also been announced that SeaWorld Abu Dhabi is to open on Yas Island by 2022. It will include the UAE’s first dedicated marine life research, rescue, rehabilitation and return centre, with facilities and resources for the care and conservation of local marine life. The park will be the first SeaWorld developed without orcas, and will integrate ‘up-close animal experiences’, mega attractions and a world-class aquarium, bringing the latest technology in visitor engagement.

The Abu Dhabi Department of Culture and Tourism has reported that UK arrivals are looking good for 2017, with 154,119 people having visited up to the end of August 2017, which is up on the same period last year. The destination is aiming to achieve 5% growth on 2016 figures, and currently looks on track to do so.

To find out more head to stand ME200.

Zip over to Ras Al Khaimah to discover UAE’s latest adventure offering THE RAS Al Khaimah Tourism Development Authority has announced that the world’s longest and highest zipline on the UAE’s highest peak, Jebel Jais, is to open this December.

The exact length of the zip line will remain a closely-guarded secret until the multi-million dollar adventure tourism product’s opening, but it is due to claim the Guinness world record currently held from ‘The Monster’ zip line in Puerto Rico at a length of 2,200m.

December will also see the launch of a new year-round mountain park at 1,300m on Jebel Jais offering expansive views, food trucks and activities to complement the new zip

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line, and to offer an equally exciting day out on the mountain should holidaymakers be unable to take advantage of other adventure mountain activities which require a certain level of fitness, such as the challenging Via Ferrata route.

With a carefully-planned ‘Destination 2019’ strategy including a roadmap for innovative hospitality concepts that take advantage of the destination’s unique natural assets, such as the Hajar mountain range and the UAE’s highest peak, Ras Al Khaimah is probing the adventure and sports tourism segments as the Gulf’s key destination for adrenaline-seekers.

Visit rasalkhaimah.ae and jebeljais.ae

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EXHIBITORS by region AFRICA & NORTH AFRICA

Consejo de Promocion Turistica de Mexico, S.A. de C.V

Aurora Travel

AS595

LA300

Bangladesh Tourism Board

AS145

Alexandra Travel

AF179

Costa Rica Tourist Board

LA450

Alpha Travel (UK) LTD

AF201

Beijing Nimbus Travel Service

AS963

Cruise America Inc

NA160

Ashanti African Tours

AF176

Bhutan Etho Metho Tours & Treks Ltd

AS104

Cuba Tourist Office

CA140

Blue Bay Beach Resort

AF040

Bhutan Wind Horse Tours, Treks & Expeditions AS236

Destination Canada

NA200

Board of Tourism of Sao Tome and Principe

AF455

Buffalo Tours

AS530

Discover New England

NA460

Botswana Tourism

AF240

Caper Travel Company Pvt. Ltd

AS215

Dominican Republic Ministry of Tourism

CA300

Breezes Beach Club & Spa,

AF034

Chamber of International Commerce

Ecuador Ministry of Tourism

CA260

Bright Sky Travel

AF410

of Kazakhstan LLP

El Salvador Tourism Board - CORSATUR

LA240

CLEOPATRA HOTELS & RESORTS

AF430

CHINA Adventure Tours

AS920

Falkland Islands Tourist Board

LA409

Dinknesh Ethiopia Tours

AF055

China National Tourism Administration

AS950

GO GALAPAGOS KLEINTOURS

LA201

Discover Madagascar

AF030

China Prime Tour

AS960

Gray Line / City Sightseeing New York

NA205

Egyptian Resorts Company (ERC)

AF400

Cinnamon Hotel Management Ltd

AS440

Grenada Tourism Authority

CA135

Egyptian Tourist Authority

AF500

Cox & Kings

AS239

CA310

Ethiopian Tourism Organization

AF150

Guyana Tourism Authority INSTITUTO GUATEMALTECO DE TURISMO – INGUAT

Creative Travel PVT Ltd

AS250

LA350

Department of Tourism , Government of Kerala AS100

LA250

Department of Tourism, Government of Goa

LA370 CA227

Department of Tourism, Government of KarnatakaAS120 Department of Tourism,Government of Andhra Pradesh AS150

AS970

Gambia Tourism Board

AF350

Ghana Tourism Authority

AF450

Go Zambia

AF248

Instituto Nacional de Promoción Turística INSTITUTO NICARAGÜENSE DE TURISMO - INTUR

Great Island Adventure Safaris

AF058

interCaribbean Airways

Hotels & Lodges (Tanzania) Limited

AF038

Jamaica Tourist Board

CA130

Destination Asia

AS701

Indaba Explorations (Pty) Ltd

AF177

Las Vegas Conventions & Visitors Authority

NA150

Dragon Expeditions

AS966

Karongwe Portfolio

AF174

Liberty Helicopters

NA301

Earthen Experiences LLP

AS101

Kenya Tourism Board

AF200

Metropolitan Touring Colombia

LA401

Empire Hospitality

AS470

Kingdom of Swaziland

AF230

Ministerio de Culturas y Turismo Bolivia1

LA140

EXO Travel

AS801

Knysna & Partners t/a Knysna Tourism

AF175

Ministerio de Turismo de Uruguay

LA430

Expeditions Myanmar

AS569

Leopard Tours

AF045

Nativa Promoção de Eventos Ltda

CA320

Focus Asia

AS468

Malawi Department of Tourism

AF235

NYC & Company

NA300

Fragrant Nature Hotels & Resorts Pvt. Ltd

AS255

Mali Tourism Promotion Agency

AF572

Oceanwide Expeditions

LA101

Freedom Road Destinations DMC

AS980

Nicnet Limited

AF170

Palace Resorts

CA215

HANATOUR SERVICE INC

AS865

Office National Du Tourisme De Madagascar

AF465

Panama Tourism Authority

LA440

Happiness Kingdom (HK) Travels

AS240

Office National Marocain du Tourisme

AF300

ProColombia

LA400

Hotel Del’ Annapurna

AS924

Radamis for Hotels and Touristic Resorts

AF565

PROMPERÚ

LA100

IIJ Europe Limited

AS926

Rovos Rail Tours (Pty) Ltd

AF360

Pure Ecuador Cia. Ltda.

LA204

Ile de la Reunion Tourisme

Rwanda Development Board

AF120

Sailrock Resort

CA137

India Tourism

Sakkara Group International

AF560

South American Tours Uruguay

LA206

Indian Holiday Pvt. Ltd

Sebatana Private Reserve

AF245

Tangol

LA405

International Trade Centre

Senegalese Agency for Tourism Promotion

AF570

The Bahamas Ministry of Tourism

CA150

AF301

TravelMole

NA177

South African Tourism

AF250

Trinidad & Tobago Tourism, c/o AMG Ltd

CA250

Japan National Tourism Organization Japan Nature Network (NPO Japan Ecotourism Society)

AS940

Serena Hotels St Helena Tourism

AF362

USA - Brand USA - DiscoverAmerica.com

NA100,

Jewel Tours

AS561

Tanzania Tourist Board

AF140

NA170, NA180, NA185, NA195, NA201, NA207,

Khiri Travel

AS603

The Safari Guild Limited

AF171

NA250, NA260, NA265, NA270, NA280, NA290,

Korea Tourism Organization

AS850

Travco Travel Company of Egypt

AF440

NA330, NA340, NA350, NA360, NA370, NA465,

Kyrgyzstan

AS870

Tunisian National Tourist Office

AF575

NA470, NA480, NA490, NA475

Legend Travel Group

AS503

Uganda Tourist Board

AF100

Van Isacker Exclusive

CA225

Lernidee Erlebnisreisen

AS501

Zimbabwe Tourism Authority

AF370

VIAJES UNIGALÁPAGOS / ECOANDES TRAVEL LA407

Luxury Travel Group Ltd

AS563

Visit California.

LV Travel ( Lac Viet Travel & Trading Co.,Ltd )

AS590

Madhya Pradesh Tourism Board

AS130

AMERICAS & THE CARIBBEAN

Visit Florida

2013 Think Tank

LA500

Aerovías del continente Americano AVIANCA

LA410

American Society Of Travel Agents

NA175

NA240 NA400, NA440

AS170

AS448 AS300, AS350 AS201 AS460, AF109

AS932

Visit Orlando

NA450

Maharashtra Tourism Development CorporationAS2588

VIU EUROPA, S.L.

LA570

Malaysia Tourism Promotion Board Maldives Marketing and Public Relations Corporation

AS700

Mauritius Tourism Promotion Authority

AS500 AS971

AS540

AMResorts

CA200

Antigua and Barbuda Tourism Authority

CA245

Airport Authority Hong Kong

AS964

Aruba Tourism Authority

CA125

Aitken Spence Hotel Managements (Pvt) Ltd

AS401

Barbados Tourism Marketing Inc

CA220

Ak-Sai Travel Ltd

AS916

Be Live Hotels S.L.

CA330

Mongolian Tourism Association Myanmar Tourism Federation - Tourism Marketing

Amari Hotels & Resorts

AS520

Brazilian Tourist Board - Embratur

LA200

MZN Corporation» LLP

ASIA DMC

AS464

Caribbean Tourism Organization UK Chapter

CA240

National Company Uzbektourism

Asian Trails Ltd

AS601

Condor Travel S.A.C

LA301

Nepal Tourism Board

AS760

Association of Thai Travel Agents

AS560

Norbu Bhutan Travel Pvt Ltd

AS238

34

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ASIA / PACIFIC, INDIAN OCEAN & INDIA

AS450 AS510 AS860, AS866

travelbulletin.co.uk

S10 TB 2710 2017 Exhibitors_Layout 1 25/10/2017 15:49 Page 35

WTMexhibitorslisting

s

EU2133

AS212

Avra Tours SA

Philippines Department Of Tourism

AS800

Ayuntamiento De Malaga

PT Spirit Group

AS458

- Delegacion de Turismo

EU1750

Lopesan Hotel Group.

EU1555

Rajasthan Tourism

AS370

B4Italy SRL

EU2140

LOUIS HOTELS PLC LTD

EU1340

Red Apple Travel Group

AS521

Balkan Holidays Ltd

EU910

MALTA TOURISM AUTHORITY

EU1450

Rivages du Monde

AS661

Belarus National Tourism Agency

EU665

MEDIC LINE BUSINESS HEALTH SRL

Saffron Travel

AS465

Bettoja Hotels

Seychelles Tourism Board

AS550

BETUYAB BELEK YATIRIMCILARI TURIZM

Shinta Mani Hotels

AS556

ORTAK GIRISIMI A.S

Sita Kuoni

AS200

Blue Chip LLC

Sri Lanka Tourism Promotion Bureau

AS400

Blue Lagoon Annex S.A.

Sri Lankan Airlines

AS445

Canary Islands

Tahiti Tourisme

AS555

EU1330

Larus Viaggi

Odisha Tourism

Liberation Route Europe

EU2105

EU465

Meeting Point International GmbH

EU930

Meliá Hotels International S.A. EU940 EU1585 EU1301

EU1640, EU1650

Carrani Tours

EU460

EU2139

EU1830

Ministry of Tourism of The Republic of Bulgaria EU900 Ministry Of Transport and Construction Of The SlovakRepublic EU540 Montenegro National Tourism Organisation

EU1345

Moscow City Government

EU670 EU650 EU500

Taiwan Tourism Bureau

AS750

Castilla la Mancha

EU1500

Thai Airways International

AS535

Catalan Tourist Board

EU1800

National Tourism Organisation of Serbia Netherlands Board of Tourism and Conventions (NBTC)

The AOT GROUP

AS660

Ciaoflorence Tours & Travels srl

EU2155

North Cyprus Tourism Centre Ltd

EU950

The Hong Kong Polytechnic University

AS928

CICAR - Canary Islands Car

EU1601

Nueva Vista DMC

EU355

The Imperial

AS301

Compagnia Turistico Alberghiera Spa

EU2125

Operation Europe

EU701

The Kingsbury PLC

AS910

Croatian National Tourist Board

EU1350

Palac na Wodzie Sp. z o.o.

The Ministry of Tourism

EU467

Croisieurope

EU405

Palladium Hotel Group

EU1803 EU1001

of the Republic of Indonesia

AS900

Crucemundo S.L

EU907

PALWINGS HOTELS

The Park Hotels India

AS230

CruiseAway ApS

EU705

Pega Dmc Germany Gmbh

EU740

The Sri Lanka Collection

AS912

Cyprus Tourism Organisation

Polish Health Centers

EU456

The Tourism Council of Bhutan

AS140

Czech Tourism Authority

Threeland Travel

AS662

Tint Tint Group of Companies

AS805

Tokyo Convention & Visitors Bureau

AS840

D.Travel DMC Portugal Demand Customize Marketing Single Member Ltd

Tour East Holdings Pte Ltd

AS901

TOURISM ADVISORY BOARD

AS570b

Tourism Australia

AS650

Tourism Authority of Thailand Tourism Department Government of Gilgit Baltistan

AS600

EU530 EU1075 EU1101

Diana Travel

EU1007

Dragonfly Tours LLC

EU1981

EC Travel

EU1065

Egmont Incoming Italy

EU1988

Elite Travel AS670

EU1300

EU1470

ENIT - Italian State Tourist Board EU2000, EU2070, BL6

Trail Blazer Tours India Private Limited

AS245

EPG Turismo y Deporte de Andalucia, S.A.

Trails of Indochina,

AS567

Feenstra Rijn Lijn BV

Uttarakhand Tourism

AS160

Finpro Oy - Visit Finland

EU840d

Veena World

AS210

Fortuna Tours - DMC

EU1380

Victoria Cruises

AS962

VIDOTOUR Co., Ltd

AS475

Vietnam Airlines

AS570c

Window to Luxury

AS203

Wuzhen Tourism Co., Ltd,

AS931

Yatra Exotic Routes

AS235

Yeti Holidays Pvt. Ltd.

Four Seasons Hotel

Region of South Aegean

EU1180

REGIONE AUTONOMA DELLA SARDEGNA

EU1970

Regione del Veneto

EU1850

REGIONE PUGLIA - AREA PROMOZIONE DEL EU1870 Regione Sicilia

EU1770

RHI - RESERVATION HOTELS ITALY Srl

EU2180

Romanian Ministry of Tourism

EU850

RSI Group srl

EU2137

RUSSIAN RAILWAY TOURS

EU455

Scenic Travel Service

EU1980

Scylla AG

EU735

Sentro Consultancy FZE

EU570

Servicevill snc

EU2160

Skal International

EU1565

EU1984 EU1430

Slovenian Tourist Board

Gartour By Destination Italia

EU2110

SNC 1784 Domaine de Lourmarin

EU1982

EU700

EU620

Société Européenne d'Hôtellerie

EU1901

Georgian National Tourism Administration

EU450

Spanish Tourist Office - London

EU1500

Super Tours d.o.o.

EU1283

Greek National Tourism Organisation EU1200, EU1250

SUR in English

EU1701

EU2101

Greenlife Tours LTD

EU1506

Swiss Quality Hotels International

EU901

EU1986

GTP-GREEK TRAVEL PAGES

EU1200

Switzerland Tourism

EU800

EU1460

Gudmundur Jonasson Travel

EU739

EUROPE

adriatica.net Group AEVP (Associação das Empresas de Vinho do Porto)

EU1303

EU840a

Freelance SRL FUNDACIÓN DE PROMOCIÓN TURÍSTICA DE IBIZA

Giglio Travel

ACETAIA LEONARDI

EU720

EU730

Promote Iceland

GEG Travel Limited

AS461

Acampora Travel

EU1700

Polish National Tourist Office

EU2122

Taiga Euro Baltika

EU480

GUEDELON - BURGUNDY

EU1905

Terra Travel Doo

EU970

H10 Hotels

EU1660

The Sports Marketing Group International Ltd EU1580

EU655

Hotel Turismo São Lázaro

EU1060

Toerisme Vlaanderen

EU1550

Agencia de Turisme de les Illes Balears (ATB) EU1400

Hotel Villa Dvor

EU1480

Tomorrow Travel S.r.l

EU2135

Agency for promotion and support

Hullu Poro

EU605

Tourism Agency of the Republic of Moldova

EU458

Hungarian Tourism Agency Ltd.

EU640

Travel Europe Reiseveranstaltungs GmbH

EU1205

A-Expo LLC

of tourism in Republic of Macedonia

EU1670

EU1385

AHRP - Associação de Hotéis Rurais de PortugalEU1070

iftravel

EU2165

Turismo de Portugal I.P

Aionas Travel

Incoming Italia

EU1965

Turistička zajednica Kantona Sarajevo

Innovation Norway

EU840c

Turkish Ministry of Culture & Tourism EU1000, EU1050

EU1501, EU1505

Albanian National Tourism Agency - AGJENCIA KOMBETARE E TURIZMIT

EU1465

INOVA HOSPITALITY MANAGEMENT

EU1280

Vatican Museums

Ambassador Travel

EU1285

Instituto de Turismo de la Region de Murcia

EU1845

Via Hansa Tours Ltd

APT Servizi Srl

EU1950

Intercenter group

Aqua Vista Hotels

EU1201

Inversiones Hoteleras Playa del Duque

Asla LTD Atlasglobal ATOUT FRANCE Austrian National Tourist Office

travelbulletin.co.uk

EU601

Israel Government Tourist Office

EU865

Izmir Development Agency

EU1900, EU1920 EU600

EU663

VIAJES EL CORTE INGLÉS S.A.

EU1150, EU1100 EU1560 EU2150 EU905 EU1755

visit.brussels asbl

EU1435

EU750

VisitSweden

EU840b

EU975

Vodohod Russian River Cruises

EU1603

EU440

Katarina Line d.o.o.

EU1475

Wallonie-Bruxelles Tourisme (WBT/OPT asbl) EU1440

La Balaguere

EU1835

Worldtours - Tours & Transfers

October 27 2017

EU2130

35

S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 36

FLOOR PLAN LEVEL 2 NORTH GALLERY

NG5

NG4

NG2

NG6

NG7

NG8

NG9

NG10

NG1 NG11

NG12

NG13

NG14

NG15

n TT 280-290

TT 390

The Travel Tech Theatre

Cloakroom TT 570

TT 175

TT 170 TT 165 TT 160 TT 155 TT 150

TT 185

TT 270

TT 275

TT 380

T TT 3 375

GV 191

GV 193

GV 291

GV GV 180 185

GV 280 GV GV 275 270

GV 170 GV 175

TT 370

UKI 178

GV 380

GV 382

GV GV GV 480 483 484

GV 580

GV 589 GV 588

New Exhibitor Pavilion n TT 268 TT 260

TT 368

TT 265

TT 259 TT TT 255 250 TT 258

TT 148

TT 369

TT 460

TT 360

TT 358

TT 458

TT 359 9 TT 355 5

TT 353

TT 350

TT TT 560 565

TT 465

TT 550

TT 459

TT 455

GV 265

GV GV 160 165 GV 150 GV 155

TT 450

GV 260

GV 370

GV GV 254 253

GV 450

GV 350

GV 252

GV 475 GV 455

GV 559

GV 555

GV 550

GV GV 255 251

Cafe

GV 670

UKI 170

GV 656 GV 655

UKI 158

GV 651 GV 650

UKI 156

UKI 280

Green Room

Cafe UKI 2 265

EU490

WTM Inspire Theatre

UKI 260

EU 460

UKI 250 0

UKI 154 UKI 180

EU 465

EU 355

UKI 350

EU EU 467 475

Massage

Charging Zone

EU 456 EU 458

EU 670

EU 663 EU 655

EU 550

EU 455

UKI 351

EU 590

EU 570

EU 480

EU 450

EU 580

EU 750

EU 863

EU 665

EU 975

EU 972

EU 865

EU 1070 EU 1060

EU 950

EU 850

EU 1180

EU 1075

EU 970

EU 1065

EU 1050

EU 1150

EU 1000

EU 1100

EU 650

TT 140

TT TTT 330 33 35

TT 235

TT 134 TT 130

n

TT TT 440 445

TT TTT 340 34 45

TT TT 238 239 TT 234 TT 237

TT 138

TT 230

TT 438 TT 430

TT 548

TT 549

TT 530

TT 439

GV 140

TT 537

GV 120

TT 535

TT 435

GV 230

GV 345

GV 440

GV 220

GV 420

TT 128

TT 229

TT 126

TT 222

TT 124

TT TTT 328 32 29

TT 225

TT 326

TT 322

TT 220

TT 320

TT 310

TT 103 TT 100

H HALLS

TT 101

TT 107 TT 105

Cafe

TT 315

TT 307 TT 300 TT 201

TT 410

TT 510

TT TT 400 405

TT 305

TT 401

TT 501

GV 100

TT 500

TT 503

GV 410

GV 415

H HALLS

AF 100

AF 205

AF 200

AF 400

AF 300

EU 640

EU 540

UKI 425

UKI 329 UKI 325

UKI 420

EU 530

EU 840b

EU9 10 EU 900

EU 800

EU 620

EU 500

EU 600

GV 505

UKI 101

UKI 201

UKI 301

UKI 302

UKI 401

EU 720

EU 405

EU 601

ME 201

EU 701

EU 705

EU 901

EU 905

EU 1001

EU 907

EU 1007

N5

S4 ME 401

ME 301

ME 300

ME 400

S5

ME 501

LA 101

LA 100

ME 600

ME 500

LA 201

LA 204

LA 200

LA 206

LA 301

LA 300

LA 401

LA 400

LA 405

LA 409

LA 407

CA 215

CA 220

AF 420

AF 430 AF 030 AF 034

AF 140

AF 038

AF 245

AF 045

AF 150

AF 170 AF 171 AF 178 AF 179

ME 140

AF A 2 250

AF 360

AF180

Africa Pavilion

AF 450

AF 350

AF 570

AF 455

AF 370

AF 465

AF AF AF AF 174 175 176 177

ME 150

ME 250

AF 575

ME 260 ME ME ME ME 180 190 366 367

AF 572

AF 580 Responsible Tourism Theatre

AF 470

AF 390

AF 190

AF AF 560 565

AF AF 362 365

AF 595 AF Cafe 600

LA 140

ME 440

AF 248

AF 058

LA 430

ME 640

AF 440

ME 368

ME 255

ME 267

ME 258

ME 350

ME ME ME Lebanon Pavilion ME 275 270 269 262

ME 360 ME 199

ME 450

Media Partner Pavilion

ME 550

ME 580

LA 250

International Media Centre

CA 125

C 33 CA 135 CA 137

CA 225

CA 140

LA 350

LA 450

CA 227

N 1

CA 240 CA 245

LA 440

LA 240

CA 150

CA 250

LA 570

CA 260

N 1

Sponsored by ME 265

LA 370 LA 380

ME 370

ME 198

CA 130

LA 410

ME 620

ME 540

AF 235

AF 240

AF 040

AF 055

AF 230

C 3

CA 200

LA 500

AF 410 AF 120

EU 1101

BL6

ME 204

ME 200

EU 605

N4

S3

ME 100

EU 840a

EU 700

GV 501

ME 102

EU 930

EU 730

& Titanium Room

ME 101

EU 940

EU 840c

EU 739

UKI 520

UKI 400

UKI 300

UKI 100

UKI 429

EU 840d

EU 740 EU 735

N3

ME 010

AF 500

UKI 320

UKI 220

S2 AF 401

AF 301

UKI 435

UKI 430

UKI 339

UKI EU 446 440

UKI 442

UKI UKI 330 335

UKI 120

GV 515

UKI 445

UKI 440

Up to Platinum Suites

BL3

S1 AF 201

UKI 130

N2

ENTRANCE AF 109

GV 618

UKI 338

UKI 230

UKI 138

UKI 444

UKI 348

UKI 142 UKI 140

GV 500

GV 409

N1

GV 630

GV 525

GV 510

GV 400

GV 301

BL4

UKI 240

UKI 148 UKI 144

GV 530

GV 405

GV 300

GV 201

GV 640

UKI 118

GV 210

GV 200

TT 505

GV 545

GV 541

GV 520

525

TT 415

GV 425

GV GV 320 330

TT 520 TT

TT TT 420 425

TT 120

TT TT 111 110

TT TT 528 529

TT TT 428 429

GV 548 GV 540

GV 445

GV 340

Radio Booths

N 16 NA 177

NA 180 NA 185

LA 270 Cafe

NA 19

M Buyers’ Club

Up to Events Programme Room P PS2 SG3

LEVEL 2 SOUTH GALLERY

SG4 SG5

S SG6

SG7

SG8

SG9 SG10

PS1

SG11

SG12 SG13

SG15

SG16 SG17

SG18 8

SG19

SG14

WTM EVENTS PROGRAMME ROOM

36

October 27 2017

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SG20 SG21

S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 37

LEVEL 2 NORTH GALLERY

NG21 NG22 NG15

NG17

NG16

EU 1285

EU 1280

EU 1380

EU 1283

EU 1385

EU 1475c

EU 1470

EU 1350

EU 1460

EU 1250

EU 1475

NG18

NG19

EU 1580

EEU 1585

EU 1560

EU U 15 565

EU EU 1670 1665

EU 1550

EU 1982 EU EU 1981

EU 1650 EU 1760

EU 1345

EU 1340

EU 1440

EU 1500

EU 1640

EU 1430

EU 2160 EU 2155 EU 2150

Wellness & Spa Lounge

EU 1960

EU 1755

EU 1700

EU 1845

EU 1330 EU 1300

Escalator

Lift

Stairss

Radio

Cash sh machines/ATM

Car Park

Toilets

Cloakroom

Prayer room

Info Point / Inf I

EU 1900

EU 1435

EU 2140

EU 2000

EU 1920

THE TRAVEL TECH SHOW

EU 3300

Disabled Toilets

First ai

UK & IRELAND

GLOBAL VILLAGE

EUROPE

N1

N2

N3

N4

N5

N6

N7

N8

N9

S1

S2

S3

S4

S5

S6

S7

S8

S9

S10

S11

REGISTRATION

EU 2137

EU 1835

AFRICA & NORTH AFRICA

EU 2135

MIDDLE EAST

THE AMERICAS & THE CARIBBEAN

ASIA/PACIFIC & A INDIAN NDIAN OCEAN

EU 2133 EU 2130

EU 1800

EU 1400

Restaurant

EU 2139

EU 1840

EU 1830

Recharg ge zone

EU 2165

EU EU 1963 1965

EU 1950

EU 1850

Seating

Coffee/Café Area Sponsoreed by Israel

EU 2180

1980

EU U 15 555

Coffee/Café Area

EU 2190

EU 2070

EU EU 1984 1983

EU 1750

EU 1200

EU EU 1988 1989 EU 1986

EU 1970

EU 1870

EU 1770

Cafe

EU 1660

EU 1465

EU 1450

SYMBOLS KEY

EU 3050

EU 1480

EU 2125 EU 2122 EU 2120 EU 2110

Cloakroom

EU 2107

EU 1201

01

EU 1205

EU 1301

EU 1303

N6

EU 1501

EU EU 1505 1506

EU 1509

EU 1601

EU 1701

EU 1603

N7

S7 NA 201

CA 300

CA 310

NA 205

NA 200

NA 300

AS 101

NA 400

AS 104

AS 201

AS 200

AS A 100

Charging Zone

CA 330

NA 330

AS A 140

NA 340

NA 350

NA 250

NA 450

NA 260

NA 175

NA 270

NA 370

AS 440

AS 185

AS 910

AS 900

AS 920

AS 940

AS 460

AS 370

AS 555

AS 458

AS 465

AS 560

AS 850

AS 750

AS 950

AS 556 AS 570a

AS AS 561 569

AS 570

AS AS 563 567

AS 468

AS AS 470 475

AS 650

AS 960 AS 962 AS 963 AS 964

AS 661

AS 570b

AS 570c

AS AS 590 595

AS 860 AS 866

AS 760

AS 660

AS 865

AS 970

AS 662

AS 870

AS 670

AS 972

AS 971

AS 966 AS 980 AS 982

SO

Speed Networking Area

AS 918 AS 924 AS 926 AS 928 AS 932 AS 931 AS 930

REGISTRATION ON

AS 1000

AS 912 AS 916

AS 840

AS 550

AS 455

AS 461 ASS180 M Massage

AS 800

AS 901

AS 530

AS 445

AS 464

NA 480

NA 495

AS 700

AS 805

AS 535

AS 450

AS 2588

AS A 16 65

AS 600

AS 801

AS 448

AS A 170

NA 470 NA 475 NA 490

NA 280 NA 290

AS 540

AS 350

AS 255

ASS 16 60 NA 465

NA 460

AS 701

Green Room

AS 1050

WTM Global Stage

6–8 N

Asia Pavilion

NA 195

NA 265

AS 250

AS A 150

NA 360

NA 190

AS 510

S11

S10

AS 603

AS 520

AS AS 240 243 AS AS 254 24 45 5

AS A 145

AS AS 503 601

AS 521

AS 236 AS AS 238 239

NA 440

NA 180 NA 185

AS 500

AS 400

AS 230 AS AS 234 235

AS 13 30 NA 240

NA 170

AS 501

AS 212

AS A 120

CA 320

NA 150

AS 401

AS 300

EAS S9

AS 301

AS AS 210 215

CA318

NA 100

AS 203

N10

BL1

S8

NA NA 207 301

NO

EU 2105

N9

BL2

S6

NA 177

EU 2101

EU EU 1901 1905

N8

BL7

NA 160

EU 1803

Up to ITT Member’s Lounge L

SG23

SG21

SG24 SG25

SG22

SG27 SG G26

SG28 SG29

SG30

SG31

SG32

LEVEL 2 SOUTH GALLERY

SG33

OFFICIAL PREMI

ITT MEMBER’S LOUNGE

travelbulletin.co.uk

October 27 2017

37

s g in t s li s r o it ib h x e M WT

S10 TB 2710 2017 Exhibitors_Layout 1 25/10/2017 15:49 Page 38

Zaccheraservice SRL

EU1960

Top Service GmbH

GV541

Touran Zamin Tour Operator

ME267

Zela Aviation (Cyprus) Limited

EU1509

Travco Corporation Ltd.

GV405

TourBusiness Publishing House

ME350

Travel To Marketing

GV540

Trav Talk India

ME350

Travellanda

GV510

Trav Talk Middle East

ME350

TRAVELTOOL, S.L.

GV548

Travel and Tour World

ME350

trivago GmbH

GV520

Travel Journal Japan

ME350

Vanilla Tours

GV155

Travel Magazine

ME350

Viagens Abreu, SA

GV530

Travel News Digest

ME350

Wanup

GV650

Travel Weekly China

ME350

WebBeds FZ LLC t/a Sunhotels

GV420

Travel Weekly Us (Us)

ME350

Welcome Incoming Services s.l.u

GV380

Travelweek Canada

ME350

WORLD 2 MEET, S.L.U.

GV340

TTG Czech

ME350

YTL Hotels & Properties Sdn Bhd

GV670

TTG Media Limited

ME350

TTG Mena

ME350

TTG MENA Luxury

ME350

GLOBAL VILLAGE 3FULLSTEPS.COM

GV175

ABTA Ltd

GV580, GV580A

AC Group

GV655

Air Charter Service Ltd

GV501

Alba Travel

GV525

ATB Tur Turizm Yatirimlari San ve Tic Ltd Sti.

GV483

AVIS Budget EMEA Ltd

GV450

Big BusTours Ltd

GV220

Bluebird Auto Rental Systems

GV480

B-Rent

GV484

Car&Fly GmbH

GV550

Chapman Freeborn International Ltd.

GV270

1001 Nights Tours Iran

ME258

TTN Middle East

ME350

City Sightseeing Italy

GV630

Abu Dhabi Tourism & Culture Authority

ME200,

Voyagers World

ME350

Cover-more Travel Insurance

GV160

Cyberlogic Inc

GV265

Afro Tourism West Africa Ltd

ME350

Destination Services Spain, S.L.U.

GV100

Ajman Tourism Development Department

ME540

11-Infotech System Co Ltd

TT235

Dorling Kindersley Ltd

GV301

Arg-E-Jadid Travel Co. (ATC)

ME260

24x7rooms.com

TT529

Ecosphere+

GV252

Azar Gasht Aseman Ltd.

ME101

5stelle*

TT239

Enterprise Rent A Car UK Ltd-EIS Department GV350

Baghdad Hotel company

ME360

Accura Scan

TT130

ETOA

GV300

Bahrain Tourism & Exhibitions Authority (BTEA) ME640

Adalte

TT537

Evaneos

GV651

Beautiful World of Travel

ME102

Addock Travel

TT220

Events Travel Group BV

GV254

Canadian Travel Press

ME350

Airdna

TT185

G2 Travel Limited-

GV445

Check INN TV

ME350

Alanna Tech

TT175

Global City Cards LTD

GV588

China business network

ME350

Availpro

TT310

Global Discovery B.V.

GV618

Cleverdis

ME350

Avantio

TT230

Global DMC Network by JTB Group

GV425

ME010

Avvio

TT355

Global Passenger Network

GV409

B2Book srl

TT126

Go Global Travel

GV410

Cyrus Sahra Dubai Corporation for Tourism & Commerce Marketing LLC

ME300

Beehive Hospitality

TT170

Goldcar Rental

GV475

Eturbo News USA

ME350

Busy Rooms Limited

TT335

Gray Line Worldwide

GV330

Euromonitor International

ME366

Chute

TT326

Groupo Julia

GV320

Excelencias

ME350

CodeGen Ltd

TT500

ME350

Conceptek Sistemas de Informacao, S.A.

TT322

Cross-Tinental S.L.

TT229

CTS SYSTEMS INC

TT160

DerbySoft

TT400

DHISCO Inc.

TT530

Digital Trip Ltd

TT535

EEC Software

TT275

EmerchantPay UK Services Ltd

TT340

EMINDS S.R.L.

TT105

eNett International (UK) Ltd

TT315

Hong Kong uCloudlink Network Technology Co Ltd GV382

MIDDLE EAST

ME201, ME204

Hotelbeds SLU

GV210

HotelsproDMCC

GV120

Explore South Africa Fujairah Tourism & Antiquities Authority, Government of Fujairah

Hotusa Hotels S.A

GV140

FVW Medien GmbH

ME350

Imperatore Travel World® Srl

GV345

Hosteltur

ME350

Innstant Group

GV275

Irish Travel Trade News

ME350

Italcamel Travel Agency s.r.l

GV415

JAC Travel LTD.

GV200

JetClass

GV255

Jordan Tourism Board ME140, ME150 KINGDOM OF BAHRAIN Tourism Sector, Ministry of Culture ME640

Jumbo Tours Espana SLU

GV515

Kurdistan Tourism

ME255

Kaptio

GV180

Ladevi

ME350

LIBERTY INTERNATIONAL spol s.r.o.

GV545

L'Agenzia di Viaggi (Italy)

ME350

M&C Reservations Services Limited

GV260

Leisure Group Travel

ME350

Merlin Entertainments Group

GV555

Luxury Travel Guide

ME350

Miki Travel Limited

GV500

Media India Group

ME350

Newhotel Software

GV170

Mercado & Eventos

ME350

Olympia Europe LTD

GV201

Oman Air

ME620

Oti Holding A.S.

GV150

Oman Ministry of Tourism

ME600

Peak Destination Management Company

GV656

Palestine Ministry of Tourism & Antiquities

ME440

Planet Hollywood

GV505

Pardisan Tour & Travel Agency

ME401

Rentalcars Connect

GV559

Pasargad Tours

ME301

RentalsCombined.net

GV251

Profi Travel

ME350

Rotana Hotel Management Corporation PJSC

GV400

Publituris

ME350

RTS.net

GV640

Qatar Tourism Authority

ME100

SIXT GmbH & Co. Autovermietung KG

GV455

Skylord Travel Plc

GV253

Special Tours Wholesalers - D.V. Galiatsos Ltd

GV440

Ras Al Khaimah Tourism Development Authority ME500 SAUDI COMMISSION FOR TOURISM AND NATIONAL HERITAGE ME450

Sports Events 365 Ltd

GV191

SurPrice Car Rental

ME501

THE TRAVEL TECH SHOW AT WTM

eRevMax Ltd

TT550

ERS YAZILIM INTERNET TUR SAN.TİC. A.S

TT110

Feefo.com

TT410

Fortymee Ltd

TT237

GIATA GmbH

TT330

Grupo Wayiu SAS

TT375

Guestline Ltd

TT460

Herma Ltd

TT360

HHS - Host Hotel Systems

TT370

HotelChamp

TT270

hotelkit GmbH

TT455

Hotelogix Inc

TT459

HQ plus GmbH

TT548

Igoria Trade S.A.

TT136

Inspiretec

TT465

Intuitive

TT430

JPM Publications SA

TT501

Juniper Consulting S.L

TT225

ME550

GV370

Saudia Airline Sharjah Commerce & Tourism Development Authority

ME400

JustListen Technology Ltd

TT140

The Leisure Pass Group Ltd

GV230

Solar Empire Travel

ME265

Kigo, a RealPage Company

TT359

Thomas Cook International

GV165

The Business Year

ME350

Made in 2010 Ltd.

TT307

38

October 27 2017

travelbulletin.co.uk

S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 39

WTMexhibitorslisting

s

Mews Systems

TT165

TourSoft Private Limited

TT134

English Lakes Hotels Resorts & Venues

UKI330

MM ONE Group S.r.l.

TT450

TransPerfect

TT150

Europe Incoming

UKI425

My.com B.V.

TT268

Travel Compositor

TT565

Gibraltar Tourist Board

UKI350

Mystifly Consulting (India) Pvt. Ltd

TT560

Travel Designer Group

TT520

Golden Tours

UKI348

Nor1

TT350

TravelClick Inc

TT445

Historic Royal Palaces

UKI430

Nucore Software Solutions Private Limited

TT368

Traveltek Ltd

TT201

Hospitality Line Ltd

UKI301

Open Destinations

TT440

TrekkSoft AG

TT238

Hotels & More Ltd.

UKI401

OTA Insight

TT265

TripCreator

TT369

ITB Berlin

UKI170

peakwork AG

TT549

Triptease

TT458

Knightsbridge Properties

UKI445

Pegasus Solutions

TT405

Vamoos

TT128

Laduma

UKI230

Picfair Ltd

TT155

Vertical Booking

TT425

Longshot Kids Limited

UKI120

PKfare

TT250

Wetu Tourism Solutions (Pty) Ltd

TT401

PEV/AUDIOPEV

UKI446

PNY Technologies Europe

TT260

Whalar Ltd

TT380

Portsmouth Historic Dockyard

UKI138

Puratech Solutions India Pvt. Ltd.

TT300

WIHP - World Independent Hotels Promotion

TT320

Quietvox Ltd.

UKI444

QNT Hospitality / Simple Booking

TT328

Wirecard Technologies GmbH

TT345

RDGS Plc

UKI435

Qtech Software Pvt Ltd

TT329

World Travel Market London

TT234

Ripley's Believe It or Not

UKI101

QuadLabs Technologies Pvt. Ltd

TT528

Xpenditure

TT100

Satguru Travel & Tourism

UKI265

QUp World Inc.

TT107

Zumata

TT120

Sweet Chariot

UKI148

RATEGAIN TECHNOLOGIES LIMITED

TT435

The AA

UKI440

Receptio

TT353

The Group Company

UKI118

Review Rank, S.A.

TT570

Abbey Tours

UKI325

Tourism Ireland

Rezgateway

TT415

UKI339

UKinbound

RoomCloud

TT259

roomsXML JLT

TT525

Acon Travels & Tours All England Lawn Tennis Club (Championships) Ltd

S.C. DCS FAST LINK S.R.L.

TT420

Ambassador Theatre Group

UKI335

S.C. DirectVision S.R.L.

TT305

AT Coaches Trading as Abbey Travel Ltd

UKI201

Sagittarius

TT258

CAPITAL TAXI TOURS LTD

UKI140

SiteMinder

TT358

Champions Travel

UKI144

Stardekk NV

TT255

Chelsea FC Plc

UKI351

TBO Holidays

TT429

City Sightseeing Ltd

UKI250

The Entertainer - Connect

TT428

CONCORDIA LLC

UKI154

The Guestbook

TT148

Connoisseurs Scotland

UKI130

The Travelbook Group

TT438

Davids Of London Ltd

UKI329

Thermeon Worldwide Ltd

TT503

Delaware North

UKI338

TI Infotech Pvt Ltd

TT510

DJ Coaches

UKI442

TourConnect

TT439

ECEI Europe Ltd

UKI302

Tourplan

TT505

Encore Tickets Ltd

UKI220

UK & IRELAND

UKI320

UKI400 UKI100, UKI300

V6E Ltd

UKI260

VisitScotland

UKI520

VOX spA

UKI240

Warner Bros. Studios Leavesden

UKI420

We asked our staff the following question this week:

If you had a stand at WTM 2017 what would you call it and why?

Jeanette Ratcliffe Publisher jeanette.ratcliffe@travelbulletin.co.uk

Tim Podger Account Manager - Far East tim.podger@travelbulletin.co.uk

Lucia Mathurin Design Apprentice lucia.mathurin@travelbulletin.co.uk

A Travel Bulletin stand of course!

Pie & Pint - a good place to have meetings.

A stand full of sweets from around the world.

Lauretta Wright Editor lauretta.wright@travelbulletin.co.uk

Bill Coad Account Manager bill.coad@travelbulletin.co.uk

Eugenia Nelly Mendes Head of Production production@travelbulletin.co.uk

Sweets & Solitude, where you could get a quick sugar fix and escape the crowds.

Country Cocktails - cocktails from around the world.

Production on the Go - 24/7.

Adam Potter Editorial Assistant adam.potter@travelbulletin.co.uk

Hannah Carter Events & Sales Administrator hannah.carter@travelbulletin.co.uk

Ground Zero - a coffee shop retreat for journos.

A newbies stand where all the newbies to the industry can be awkward together

Paul Scudamore Contributing Editor post@travelbulletin.co.uk A 'Let it stand' stand - how to pour the perfect pint of Guinness demonstration.

Simon Eddolls Sales Director simon.eddolls@travelbulletin.co.uk Wood Shop - your best guide to the driest jokes.

travelbulletin.co.uk

Nicky Valsamakis Design Team Leader nicky.valsamakis@travelbulletin.co.uk Cosmic Comics - located inside Ground Zero.

Read a comic while you take a coffee break.

Miriam Brtkova Designer miriam.brtkova@travelbulletin.co.uk

Happy Birthday !

Matt Gill Senior Account Manager matt.gill@travelbulletin.co.uk The Bean Bag stand - where people can take five minutes to catch their breath!

Many happy returns to Matt, who will most likely be celebrating with some loud chat, a little waffle eating and maybe even some nail painting...all done with a cheery disposition!

October 27 2017

39

S10 TB 2710 2017 Exhibitors_Layout 1 24/10/2017 16:14 Page 40

Travel in style, relax in luxury

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14:49