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ABTA REPORT
AGENT INSIGHT
USA
TRAINING
All the news direct from the ABTA Convention in Tokyo
The best business practices for agents
Take a journey with Brand USA ‘Into America’s Wild’
Say yes to becoming a ‘Yas Expert’ (& win a trip too!)
FUN IN THE WINTER SUN
Cover pic : © Artem
Giving agents the edge
October 18 2019 | ISSUE NO 2,127 | travelbulletin.co.uk
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NEWS BULLETIN
OCTOBER 18 2019 | travelbulletin.co.uk
THIS WEEK 04 NEWS
BREXIT-BUSTING BRITS ON PISTE Club Med has released its seventh annual ski report, finding that Brits are looking for ways to cut costs on ski holidays in light of Brexit.
Updates to help agents sell more holidays
08 AGENT INSIGHT Andy La Gette from Travel Counsellors on the best business practices for agents
12 ABTA TRAVEL CONVENTION Thomas Cook, Brexit and sustainability in the spotlight
16 TRAINING Become a Yas Expert for your chance to win a trip
21 USA Explore more of Georgia and head out on the Macon Music Trail
WITH THE uncertainty of Brexit and the pound continuing to be turbulent, research by Club Med has revealed that Brits are much more money conscious when booking ski holidays. The report reveals that value for money is the overall most important factor when choosing a destination and resort, with almost half (44%) of people surveyed saying that they choose a resort based on value for money, 22% want to have all their amenities on site, and almost one-in-five (18%) opt for luxurious accommodation. France comes out on top in the research for being the best value country for skiing and snowboarding. The
resort where holidaymakers spend the least outside of accommodation is Morzine in France (£452 per person) whilst St Moritz proved to be the destination where people spend the most outside of the accommodation at £770 per person. When it comes to spending habits on winter sports holidays, on average, people spend the most amount of money on food and drinks (£577), followed by ski and snowboard equipment (£283), transport (£271) and après-ski (£267). In 2018, 17% of Brits surveyed said that they stayed in an all-inclusive resort and the findings from this year’s ski report reveals that that
figure has risen to 29% – a 70% year-on-year increase – with the research showing that the all-inclusive model has become the most popular accommodation type for ski and snowboard holidays. Around two-thirds (61%) of people said they are more likely to book an all-inclusive holiday in light of Brexit – an increase of 190% compared to the research commissioned this time last year. Estelle Giraudeau, managing director, UK and Northern Europe at Club Med, comments: “Given the current socio-economic situation, it appears that more people than ever before are wanting to book this type of holiday.”
25 WINTER SUN Go for gold and win a holiday with Olympic Holidays’ new brochure
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OCTOBER 18 2019 | travelbulletin.co.uk
Gallivanting on the Galapagos with Six Senses SIX SENSES Hotels Resorts Spas has announced its first resort in the Galápagos Islands will open in 2021. Six Senses Galápagos will be located on San Cristobal Island, in the town of Cerro Verde on the Northeastern coast, positioned on a hill with views of the ocean and other landmarks. Promising to be a sustainable venture, all building work is in accordance with local laws and with strong involvement from the local community. Neil Jacobs, CEO of the resort chain, said: "Sustainability is at the core of our brand, influencing everything from ongoing community engagement and conservation efforts to the local, repurposed materials used in the development. We are excited and delighted to work with the Orgal Group on this extraordinary project in such a special and environmentally sensitive place, staying true to our joint purpose of ecosystem
restoration, scientific research of marine species and low-impact tourism.” The almost-zero light pollution ensures night skies are full of stars, and an observation post will offer guests stargazing and fine dining experiences. The resort will also have a fitness centre, yoga studio and bar, and will offer wellness programmes incorporating local healing and herbalist treatments. The food and beverage
programme of the resort will minimise the need to import any produce. The aim is self-sufficiency, with an organic vegetable garden complementing produce by local farmers or local fishermen. There will also be a ‘Fermentation Room’ where guests can learn about pickling and preserving. Six Senses Galapagos will be a 35-minute drive from the San Cristobal airport at Puerto Baquerizo Moreno.
Family-friendly fun with Jumeirah Hotels and Resorts JUMEIRAH HOTELS and resorts has rolled out a new family activity programme as part of the brand’s continued focus on delivering more family-friendly activities. Guests can enjoy a fun-filled holiday including abra tours and icecarving, to turtle feeding, lifeguard training and fitness challenges. Along the 2km private beach, there will be a range of gentle activities to suit guests of every age, with the opportunity to experience the thrill of motorised water-sports, or cruise around the Arabian Gulf with loved ones. Families can bond over a game of pétanque, table tennis and sand darts, or battle it out over a tug of war, badminton, football or volleyball on the beach. Children will have the chance to meet some of the UAE’s most treasured animals, with camel rides across the golden sands or feeding rescued sea turtles recuperating at Jumeirah Al Naseem’s lagoon. For parents in need of a guilt-free evening, supervised kids’ nights take place three times a week to keep the little ones and teens entertained. Guests will have the option to choose from an Arabstyle camp, as well as Chinese- or Italian-themed nights. For more information, visit www.jumeirah.com
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NEWS BULLETIN
OCTOBER 18 2019 | travelbulletin.co.uk
Nobu unveils hotel in Barcelona NOBU HOTEL has opened its doors in Barcelona. The hotel will bring with it Barcelona’s first Nobu Restaurant, featuring a modern design and views over the city. The Restaurant, Nobu Barcelona, is a sky-high dining destination situated on the 23rd floor. The restaurant’s dishes include flavours and influences from Spain. Unique to the hotel is the lobby dining spot, Kozara, which serves Japanese-inspired Catalan tapas, paired with cocktails using a large collection of sake and whisky. Guests not wanting to venture too far from their rooms can enjoy a wide selection of dishes from the Nobu in-room dining menu. The Rockwell Group has designed the interiors to
reflect a Japanese influence, introducing Kintsugi – a craft where cracked pottery is repaired with lacquer mixed with precious metals to create collages, textures and spaces throughout the hotel – all paired with works of art inspired by Catalonia’s legendary artist, Gaudi. Just a short stroll from the hotel is Plaza de España, Barcelona’s buzzy La
Dive like there’s nobody watching with Pimalai Resort
Rambla, and the main railway station for high speed links to Madrid, Paris, Lyon and Marseille. The hotel will welcome a wellness centre complete with a gym and spa, a terrace for alfresco dining, an auditorium and a café serving barista-style coffee. For more information, visit www.barcelona. nobuhotels.com
INVITING GUESTS to discover the marine life of the Andaman sea this November, Pimalai Resort and Spa has launched a scuba diving programme. Guests of the resort will be able to get closer to nature and join the graceful giant of the ocean, the whale shark, in its natural habitat. This coastal area is one of the first to welcome the whale shark each dive season, claiming the most frequent sightings throughout South East Asia. Due to Pimalai’s partnership with Scubafish, the IDC-certified dive centre, guests can choose from 12 tourist-free dive sites between November-December and February-May when whale shark sightings are most frequent.
‘Chase The Sun’ with Phillipine Airlines PHILLIPINE AIRLINES has launched its 'Chase The Sun Sale' with return flights from Heathrow to Tokyo, Japan from £423, while flights to Manila start from £614, inclusive of taxes. All flights on the airline’s Airbus A350 from Heathrow fly via Philippines' capital, Manila. The aircraft features business class seats adjusting into fully flat beds, while passengers in economy can enjoy touchscreen personal TVs and built-in USB ports for in-flight entertainment throughout
their flight. The airline's premium economy class includes priority check-in and an upgraded on-board experience with seats that provide extra space, as well as bigger screens for inflight entertainment. To take advantage of the fares, bookings must be made before October 31 for travel up to March 31, 2020, to destinations across the Far East and Australasia. For more information, visit www.phillipineairlines.com
The ‘Scuba Diving in Koh Haa’ three-night package includes a choice of accommodation, daily breakfasts, one three-course a la carte dinner, two dives and all equipment as well as the National Marine Park entry fee within the price. Prices start at approximately £1,088.
Turkey to boost tourism IN A bid to make tourism a significant economic sector for the country, Turkey’s new tourism strategy has a target to attract over 75 million visitors and $65 billion in revenue a year by 2023. The minister for culture and tourism, Mehmet Nuri Ersoy, introduced Turkey’s Tourism Strategy 2023, which switches the approach to a sustainable and income-driven model, at a press conference in Istanbul. The strategy comes within the scope of targets set by Turkey’s wider development plans and summarises improvements and changes that are expected to be made in the country’s tourism sector.
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Carving up the snow with Undiscovered Mountains A CROSS-COUNTRY skiing package from Undiscovered Mountains offers holidaymakers an opportunity to stay in a rustic and traditional Norwegian hytte. The tour features an expedition to a traditional Norwegian hytte, which can only be reached by skiing through the mountains. Travellers will stay overnight, keeping warm with the woodburning stove which is also used for melting snow for water and cooking dinner. Three days of the trip will be dedicated to learning cross-country skiing in preparation for the hytte expedition. Visitors will be given ski lessons from an instructor, who will guide participants on everything they need to know to take on the journey to the hytte. Further adventures on this tour include cross country skiing through the wilderness, with excursions including animal tracking where skiers will be taught how to decipher animal
tracks from native Norwegian animals including moose, reindeer and hares, and orienteering. A unique highlight of the trip is the opportunity to experience night skiing, which offers a change in senses allowing the sensations of skiing to be felt more acutely. Other unique winter activities on offer include
mushing a team of huskies, snowshoeing through the Norwegian wilderness, riding a horse-drawn sleigh and ice fishing. The Norwegian Cross Country Skiing Week costs from £1,598 per person, including return airport transfers, all ski equipment and passes, and guided tour with a fully qualified instructor.
Fred. Olsen' Braemar is the largest ship to transit Corinth Canal FRED. OLSEN CRUISE Lines' guests experienced a transit of the 6.4km-long Corinth Canal in Greece, as the 929-guest Braemar broke the existing record to become the largest ship ever to traverse this feat of engineering. The Corinth Canal is a waterway that separates the Greek mainland from the Peloponnese, turning it into an island. It is an important navigational route, which once allowed ships to enter the Aegean Sea. Clare Ward, director of product and customer service for the cruise line, said: “We have already had exceptionally high interest in our second Corinth Canal cruise, in Spring 2021, and we can't wait to do it all over again.” The 25-night 'Greek Islands & Corinth Canal' cruise, ex Southampton on April 16, 2021, is priced from £4,399 per person. The price is based on two adults sharing a twin-bedded Interior Room and includes accommodation, all meals and entertainment, plus port taxes.
Venture into Venice with St. Regis Hotels ST. REGIS Hotels & Resorts announced the debut of The St. Regis Venice, located steps away from Piazza San Marco and boasting the largest water frontage in Venice. The opening follows a two-year, full-scale renovation. The St. Regis Venice offers vistas of some of Venice’s most celebrated landmarks, including the Santa Maria della Salute Basilica and the Punta della Dogana Museum. Behind the hotel is Calle XXII Marzo, a street which is home to boutiques and contemporary art galleries, which allows for seamless access to the Grand Teatro La Fenice, the city’s temple to opera. Aditionally, Piazza San Marco is a four-minute walk from the hotel, where guests will find Venice’s famed attractions within easy reach. The hotel offers 169 guest rooms and suites, many of which have private terraces or Juliet balconies for sweeping views of Venice’s landmarks. Situated across the Grand Canal from Punta della Dogana, the hotel marries its celebrated heritage with the St. Regis brand’s modern design and bespoke service throughout a collection of five Venetian palaces, with the oldest dating back to the 17th century. “Venice is one of the world’s most inimitable cities; one which has inspired royalty, artists, merchants and jet setters alike for more than fifteen centuries,” said Jenni Benzaquen, vice president of luxury brands – Europe, Marriott International.
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NEWS BULLETIN
OCTOBER 18 2019 | travelbulletin.co.uk
Drink gin and be merry aboard P&O Cruises P&O CRUISES is collaborating with gin distiller, Salcombe Gin, to develop and install the first distillery at sea onboard Iona. The gin’s maiden production will take place in Iona’s custom-made still and will be distilled, bottled and labelled on-board, allowing Iona’s guests to be the first to enjoy the gin. Following the gin’s launch on Iona, Salcombe Gin will also distil the unique recipe, yet to be named, in its 450 litre copper still ‘Provident’ in Salcombe, ready to share and serve exclusively across all ships in the fleet. P&O Cruises is working with Salcombe Gin to develop limited-edition gins celebrating and taking inspiration from the ports of call. Salcombe Gin will bring its masterclass expertise to Iona to create two unique
Golfers to descend on the Quinta Da Lago tournament TAKING PLACE from November 2330, the Quinta Da Lago tournament offers golfers the opportunity to experience the resort’s golf courses, restaurants and hospitality options. Costing from 799 euros per person, the tournament will see golfers of all abilities compete over 54 holes on Quinta do Lago’s Laranjal, North and South championship courses for an array of prizes, with the event finishing with a separate 18-hole pairs competition.
experiences for P&O Cruises. In one, guests can gather together with fellow gin-lovers to learn all about the nation’s favourite spirit and try a variety of different gins. The second class is a smaller,
more intimate gathering where guests can create their own gin recipe. Iona is being built at the Meyer Werft shipyard in Papenburg and will be launched in May 2020.
Lap up Lapland with Inghams INGHAMS HAS introduced Lapland deals for winter starting from £499 per person. The tour operator is offering a seven-night holiday on a half-board basis at the four-star Ylläs Saaga Spa Hotel in Ylläs, priced from £699 per person based on four sharing. The price represents a saving of £320 per person and includes flights from Gatwick or Bristol to Kittilä and airport transfers. The package is valid for travel departing on December 1. Another deal is the seven-night Lapland
holiday on a half-board basis at the four-star superior Levi Hotel Spa in Levi from £499 per person based on two sharing. The price represents a saving of £320 per person and includes flights from Manchester to Kittilä and airport transfers. The package is valid for travel departing on January 19, 2020. Guests have the option to add on a 'buy 2 get 1 free' husky, reindeer and snowmobile safaris on the holidays. Go to www.inghams.co.uk/lapland-holidays.
Tournament packages feature seven nights’ bed-and-breakfast in a range of hotel and villa accommodation options – including the resort’s boutique The Magnolia Hotel – as well as a welcome cocktail, tournament entry and a practice round, and a midweek buffet and gala dinner with prize-giving at the venue’s Bovino Steakhouse. Complementing the golf is a choice of 13 bars and restaurants that deliver a range of local and international cuisine.
American Countess is open for UK bookings AMERICAN STEAMBOAT Company (AQSC) has announced that UK cruise bookings for the 2020 season of its fourth vessel, the American Countess, are now open. As the newest paddlewheeler on US rivers, the American Countess will officially debut for her inaugural voyage on April 5, 2020 and will travel from New Orleans to Memphis. The lead in package price for the ‘American Countess Lower Mississippi’ cruise is £3,495 per person. For more information, visit www.lightbluetravel.co.uk
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NEWS BULLETIN
THE KEY to being a successful travel agent is following good practices. You must be crystal clear on who you are, what you offer, and what makes you unique in the marketplace. Invest time in getting to know your clients well. In order to service their travel needs, you really need to know their back story and to remember their preferences from previous trips. Make each booking and travel experience as personal to your customers as you can. Lasting client relationships take time, but by earning the respect and friendship of your customers you are well on the way to creating truly memorable experiences that customers return for time and again. The key to client retention is having your customers invest in you as a person and provider of exceptional service, more than the products you sell. Relentless attention to detail and striving to exceed expectations every single time will establish you as an indispensable part of their lives and professional networks. Once you have created nurtured and trusted relationships with your customers, you are presented with a great opportunity to ask for referrals. Satisfied customers will be happy to recommend you, provided you are consistently delivering the highest levels of service. Effective referrals can unlock huge potential as your most valued clientele introduce you to their own contacts, with similar leisure tastes and spending potential. As your client list grows you should always seek to differentiate yourself. Working hard and ensuring every customer experience has that magic touch will define your value. When pricing, be confident without being greedy. Never apologise for fees, but always ensure that you can justify them. Most important of all – love your job! If you aren’t passionate about your field, then why should someone use you as their travel agent?
OCTOBER 18 2019 | travelbulletin.co.uk
MAJESTIC MALDIVES… Emma Stubbs from Prestbury Travel (left) was the lucky winner of a Travel Bulletin competition, earning her a sevennight stay for two people on a half-board basis at the Hard Rock Maldives. Presenting the prize is Hard Rock’s Ashleah Sanchez.
Take the path less travelled with Back-Roads Touring BACK-ROADS TOURING has unveiled its Asia programme for 2020 travel, offering guests the choice of seven itineraries across Thailand, Cambodia, Vietnam and Laos, and for the first time, Japan. The latest offering features two unique Japan itineraries departing in the spring and autumn seasons, alongside five exclusive tours through Southeast Asia, including ‘Vietnam & Cambodia Discovery’ and ‘Flavours of Vietnam.’ The 'Highlights of Japan' and 'Gardens of Japan' tours allow travellers to experience the country’s rich heritage and spring blooms in a small-group setting, with a maximum of 18 guests. Guests will be able to explore cultural heritage sites, mountainous region of the Iya Valley, and Kenroku-en Gardens in Kanazawa. They will discover the local way of life, partaking in a Japanese tea ceremony or decorating a traditional souvenir with their own gold leaf design. The announcement of the two Japanese itineraries is also paired with an exclusive 10% off launch offer for bookings on selected dates made between now and November 27.
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OCTOBER 18 2019 | travelbulletin.co.uk
AGENT BULLETIN
AGENT TRAINING AGENTS CAN become experts on the state of Florida using the Florida Keys & Key West e-learning platform. The training contains important information on sights, beaches, nature parks, accommodations and sales tips. At the end of the programme, acquired knowledge will be put to the test, and if agents score at least 60 points they will receive a training certificate. Agents also have the chance to win a Florida Keys goody bag, including items such as Key West aloe vera, mugs, thermos flasks, coasters and more. To sign up, visit www.travelbulletin.co.uk/travelgym.
FLY BY...Taking the airline’s inaugural flight from London Luton Airport to Sarajevo International, FlyBosnia hosted UK travel agents and tour operators on a trip to Sarajevo. The group spent three nights staying at the city’s Swissotel Sarajevo.
AGENT INCENTIVES ● THROUGHOUT OCTOBER, travel agents can earn £50 per booking with Crystal’s agent incentive across its ocean, river and yacht brands. For Crystal Ocean cruises, agents can book any Crystal Serenity, Crystal Symphony and Crystal Esprit departing between January 1 and June 30, 2020 and earn a £50 lifestyle voucher. For river cruises, agents need to book any cruises departing between April 1 and June 30, 2020 to earn a £50 lifestyle voucher. Bookings must be made by October 31 to qualify and there is no limit to the number of bookings. ● GOLD MEDAL, in collaboration with Visit Florida, is giving agents and their chosen guest the chance to win one of three holidays to the sunshine state of Florida. A pair of economy flights will also be included within the prize as well as seven nights’ accommodation. For a chance to win, agents will need to make a Florida package booking with Gold Medal by November 30, and send the booking reference to win@goldmedal.co.uk. The three winners will be announced in December. Full details of the incentive can be found at www.goldmedal.com ● FUNWAY HOLIDAYS is giving the two agents who make the most Funway Holiday bookings in Aruba the chance to win a £250 MoneyCard reward. The competition runs until November 30. For full terms and conditions, visit www.funway4agents.co.uk
THE ‘SANDOS Smart Agent’ programme will give agents all the information they need to become a certificated Sandos specialist. Agents who log all bookings made with Sandos are in for a chance to win free room nights in return. To register for the programme, visit www.travelbulletin.co.uk/travelgym
COMPETITIONS! Deluxe Spa Break for two with SeaWorld Parks & Entertainment
Win a two night stay in Lucerne
Win a £50 Love2shop voucher with Via Rail
Win a four-night stay at the St Elias Resort in Cyprus!
FOR ALL COMPETITIONS VISIT travelbulletin.co.uk/competitions
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NEWS BULLETIN
OCTOBER 18 2019 | travelbulletin.co.uk
‘Discovery & Wildlife’ brochure with Exodus Travels EXODUS TRAVELS is introducing eight tours to its 'Discovery & Wildlife' 2020 brochure. With a growth in demand for Arctic tours, the ‘Lapland Wilderness Week’ tour takes in the wilderness 200km north of the Swedish Arctic Circle. There is a two-day expedition on forest skis included giving the chance to see the Northern Lights along with an overnight stay in a remote forest cabin. On its New Year’s Eve departure, guests will be able to celebrate midnight twice as the lodge is within walking distance from the Finnish border, across a frozen river. The seven-night tour is priced from £1,999 per person including flights. ‘Namibia and Botswana: Dunes & Delta’ combines the highlights of Namibia with four nights in neighbouring Botswana. The itinerary includes the sand dunes of Sossusvlei and Deadvlei as well as two different safari
The Sossusvlei dunes in Namibia is one stop featured in the brochure.
experiences in the Okavango Delta and Etosha National Park. The 14-night tour is priced from £3,199 per person including flights. The operator's tour of China visits Beijing, Xi’an, Chengdu and Shanghai using trains, one internal flight, the metro, public bus and private coach. Guests will learn the art of traditional paper cutting in Beijing, try their hands at Chinese water calligraphy in Chengdu and watch a shadow puppet show in Xi’an. The tennight ‘Essential China’ tour is priced from £2,299 per person including flights. Andy Ross, head of product
for the company, said: "I am excited to see the first of our new brochures for 2020, full of new trips to suit every adventurer. We have listened to our customers and created shorter trips that can be done over a weekend such as the brand-new ‘Chernobyl & Kiev’ trip. We have introduced new country combinations such as Namibia with Botswana and Jordan with Israel to enable travellers to explore more of a region in one trip; and have expanded our offering in countries that are already popular with customers." For more information, go to www.exodus.co.uk
Shearings Holidays launches Italy brochure SHEARING HOLIDAYS has launched its first stand-alone Italy brochure, pulling together many of its most popular Italy tours, plus additions for 2020. A total of 44 tours are featured throughout the country and the brochure runs until December 2020. Making it easy for agents to navigate, the brochure is broken down into different sections including: ‘Lakes and Mountains’, ‘Tuscany Touring Italy’, ‘Beaches & Coastal’, ‘Food & Lifestyle’, ‘Festive Breaks’ and ‘All Inclusive/Drinks Inclusive’ holidays. Jane Atkins, managing director at Shearings Holidays, comments: “We have seen steady growth in 2018 and 2019 for our Italy programme which has led us to consolidate our offering into one, rackable brochure. “Creating this stand-alone brochure enables us to reinforce our specialist status and make us the ‘go to’ tour operator for agents when it comes to Italian touring holidays.” Agents can visit the toolkit at www.shearings.com/toolkit
Rest and recreation in the land of Pharaohs FOR A family-focused, winter sun destination, agents could suggest Somabay which is set on Egypt’s Red Sea Riviera. For water-sport lovers, the destination is home to good kitesurfing conditions, with the ‘7Bft Kitehouse’ offering a good base for beginners and seasoned pros alike. There are plenty of ways to fill the day, including banana boat rides and stand up paddleboarding, wakesurfing, water skiing and wakeboarding or, for those taking a break from the water, the volleyball pitch and slackline are popular alternatives. For golf enthusiasts, Somabay is a year-round golf destination suitable for players of all ages. Beginners can develop their game with the PGA professional team at the Golf Academy, while more advanced golfers can opt to play a round on the 18-hole signature ‘Cascades Championship Golf Course’ designed by Gary Player. Agents can suggest the Sheraton Soma Bay Resort as a particularly family friendly hotel. Inspired by Luxor’s Karnak Temple, and situated overlooking 800m of white sand, the Sheraton offers spacious family suites, as well as the Somasplash Waterpark. The hotel provides a daily programme of games and parties for the little ones at the ‘No mummies kids’ club’ so parents can enjoy a moment to themselves. Prices start from £5,863 for a family of four (saving £1,045), including direct easyJet flights on an all-inclusive basis.
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PUZZLE BULLETIN
OCTOBER 18 2019 | travelbulletin.co.uk
WIN A GOODY BAG EACH WEEK!
SUDOKU
A
B
Complete this Su Doku puzzle and then go to the competition section on travelbulletin.co.uk/competitions and submit the highlighted numbers.
C
A... B... C... D... Closing date for entries is Thursday, October 24th. Solution and new puzzle will appear next week.
D
WHERE AM I?
The Jet2Holidays Su Doku winner for October 4th is Matthew Grifiths from East of England Co-operative Travel in Essex October 4th Solution: A=6 B=5 C=1 D=2
Across
Down
1. What is the new destination in Turkey with Jet2holidays for Summer 19? (5) 4. Performed recently by the All Blacks in Japan (4) 7. Popular Florida destination (7) 8. Singer, known for her albums 19, 21 and 25 (5) 9. Brazilian city, in short (3) 10. Found in the Irish Sea, initially (3) 11. London Luton airport code (3) 12. Lively Corfu resort (5) 14. Mythological creature, half-human, half-horse (7) 16. Surfers Paradise is on this Coast (4) 17. Currency of Nigeria (5)
11. One of the Balearic islands (5) 2. Worcestershire spa town and spring water (7) 3. Smallest of the New England states (5,6) 4. Actress currently starring as Catherine the Great on Sky (5,6) 5. First name of Corrie character played by William Roache (3) 6. Scenic Italian lake (4) 9. Composer of The William Tell Overture (7) 11. Exclusive Austrian ski resort (4) 13. Capital of Bulgaria (5) 15. Nairobi international airport (3)
Solution: Across: 1. IZMIR, 4. HAKA, 7. ORLANDO, 8. ADELE, 9. RIO, 10. IOM, 11. LTN, 12. IPSOS, 14. CENTAUR, 16. GOLD, 17. NAIRA. Down: 1. IBIZA, 2. MALVERN, 3. RHODE ISLAND, 4. HELEN MIRREN, 5. KEN, 6. COMO, 9. ROSSINI, 11. LECH, 13. SOFIA, 15. NBO. Where am I? - Zadar
CROSSWORD
Touted as the country’s new capital of cool, this buzzy coastal city is waiting to be found in Croatia.
For more games and prizes, please sign up for emails on the jet2holidays trade site and Partners2success on Facebook…
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ABTA REPORT
OCTOBER 18 2019 | travelbulletin.co.uk
Thomas Cook collapse in focus at ABTA convention Mark Tanzer addresses the ABTA convention in Tokyo.
THE BREAKING news that Hays Travel would take over the retail stores left vacant by the collapse of Thomas Cook dominated conversations on the last day of the ABTA Travel Convention, held last week in Tokyo. With the story breaking just as the conference was drawing to a close, the news was met largely with optimism. At the time of going to press, Hays Travel released a statement to confirm that 138 of the 555 former Thomas Cook branches had re-opened under the Hays banner. Additionally, 1,930 former Thomas Cook employees had accepted positions with the Sunderland-based company. The company will continue to work with landlords across the UK to negotiate leases for the properties. In his opening address to the convention, before the Hays announcement, Mark Tanzer, ABTA chief executive, told delegates that the collapse of Thomas Cook is a "major event" for the travel
industry, affecting not only Thomas Cook employees but also partners and suppliers. Tanzer said that the collapse has raised questions about why the collapse happened and what it means for the wider industry. He described the bankruptcy as a "failure of corporate finance" with Thomas Cook incurring significant levels of debt, rather than a travel industry failure and was quick to dispel the idea that the package holiday sector is a "dinosaur". He paid tribute to the CAA for their work in repatriating 150,000 stranded holidaymakers, saying they did "a terrific job". "ABTA has been working around the clock to support inquiries (and) ABTA members are working hard to support their customers," Tanzer told the conference. In regard to the future of package travel, Tanzer said it is important to ensure that funds are in place to look after customers but the end of Thomas Cook is "far from
signalling the demise of the package holiday". This was reflected in the results of the 2019 ABTA Holiday Habits survey which revealed that 64% of UK holidaymakers choose a readymade package, while 18% have booked a personalised package holiday in the past 12 months. "Best value option for the price" was cited as the main reason for booking a package holiday by 52%. Tanzer told delegates he is "confident other companies will expand to fill the gaps” left by Thomas Cook's demise, a confidence which was borne out by the Hays news a few days later. Derek Jones addressed the conference on behalf of the ABTA Lifeline charity, which is using the fundraising events at this year's convention to raise money for ABTA members affected by the Thomas Cook bankruptcy. The target is to raise £100,000 and at the time of writing, £42,000 had been pledged.
Agents updated on Brexit implications at Tokyo conference WITH THE October 31 Brexit deadline approaching and negotiations between the EU and UK continuing at the time of going to press, the issues surrounding the UK leaving the EU were discussed at the ABTA Travel Convention in Tokyo. At the launch of the Holiday Habits survey, a slight drop in the number of people concerned about the impact of Brexit when booking a holiday was noted. The 2018 survey found that 54% of British holidaymakers were concerned about Brexit while this year's survey put the figure at 51%. Victoria Bacon, ABTA's director of brand and business development, described the small drop as "unremarkable" although attitudes vary across the UK. As each Brexit deadline has approached, there has been a drop in holiday bookings and while this is happening again with the latest milestone looming, it can then lead to more availability after the deadline as passed, as happened in June this year after the March 31 deadline passed. In his opening address to the conference, Mark Tanzer, ABTA’s chief executive, said that since the 2016 referendum, ABTA has remained "studiously neutral" on Brexit despite the emergence of extreme viewpoints where people think leaving the EU will either lead to "a brave new world [or] a postindustrial wasteland". "We need to find a way back to the middle ground because that's where consumer confidence lies," Tanzer told delegates. However, he added a caveat to ABTA's Brexit neutrality, saying that the association is a vocal opponent of a no-deal Brexit because it would be "expensive and damaging to consumer confidence". After Brexit, Tanzer said the travel industry will have to "return to a new normal" and build confidence in the industry so consumers have the confidence to book holidays.
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ABTA REPORT
OCTOBER 18 2019 | travelbulletin.co.uk
ABTA Holiday Habits: More trips, less spending ABTA RELEASED its ninth annual Holiday Habits survey at The Travel Convention in Tokyo. The survey of 2,043 people was taken in July and respondents were asked about the holidays they had taken over the past 12 months as well as planned trips. The overwhelming trend was for Brits to take more holidays but on a tighter budget with 88% of people taking a holiday, the highest figure since 2011. However, good value is seen as paramount with people spending an average of £98 less on short overseas breaks compared to 2017 and £94 less on longer overseas holidays. Nearly one in five (19%) are booking holidays later, rising to 32% among young families. Overall, people are either booking very early or very late to get the best value. Package holidays are popular with 51% taking at least one package holiday in the past year. Allinclusive holidays are up to 18%, compared to 15% in 2018. For the year ahead, travel is a priority with 27% planning to spend more on their holiday and 70% planning a trip abroad in the next 12 months. Europe remains the most popular region with 57% planning a trip across the Channel and 56% planning a UK break, an upswing in staycations after a dip in 2018. Among the European countries,
UK travellers are cost-conscious but expect more for their money.
Spain (38%), France (23%), Italy (17%) and Germany (15%) are the top continental choices. Greece comes in at 13% and Portugal at 11%. The rise in trips to Germany is attributed largely to diverse city breaks in Berlin, Munich, Hamburg and Cologne, as well as experience-led and river cruise holidays rising in popularity. Turkey, Tunisia, Bulgaria and Egypt are up from 2018, with the threat of terrorism perceived to be lower in the North African destinations than in previous years. Long haul travel is increasing in popularity with 25% visiting Asia, up 10% from last year. There has been a 4% increase in trips to North America and a 14% increase for the Caribbean. In the next 12 months, 70% of
holidaymakers are seeking to go abroad with 28% planning a trip to Spain, 19% to the USA and 16% to France. Luxury travel is gaining in popularity but customers are becoming more demanding, expecting affordable prices. Four-star accommodation is proving to be the most popular with 55% having stayed in these hotels in the past year, while 20% have opted for five-star accommodation. Almost one in five (18%) have booked a personalised package holiday. Premium economy and higher classes of flights are popular at 37% and there are upselling opportunities for agents with people prepared to book "little luxuries", such as luggage delivery drop-offs, chauffeur-driven transfers and premium airport lounges.
Climate change warning from leading expert at conference “IT’S NOW or never.” That was the stark warning from Dr Gabrielle Walker, a strategist who helps businesses address issues of sustainability, when she spoke at the ABTA Travel Convention. She said that the impact of climate change “is not subtle”, as it has led to conflict with refugees fleeing drought conditions, increase in wildfires, and the coral destroyed by bleaching on the Great Barrier Reef, as three highly visible examples. “Every industry, every country, every individual is contributing to this,” she told delegates. She described aviation as “the elephant in the room”, frequently left out of climate change plans along with shipping, but a major contributing factor in carbon emissions. However, she added that there are airlines that set a good example in sustainability, such as KLM’s “flying responsibly” campaign which even urges customers to consider alternative forms of transport to flying wherever possible. Developments in hydrogen-powered plans and the use of biofuels in aviation were cited as future technologies for reducing the carbon footprint of aviation. In regard to carbon offsetting, Dr Walker said that companies should aim for the Gold Standard
(www.goldstandard.org) recommendations for their programmes to be meaningful and effective. She cited Hilton Hotels as an example of a company who is leading the way with its “Travel With Purpose” corporate responsibility programme. Tim Williamson, customer director of Responsible Travel, echoed Dr Walker’s comments. “We need to act now ... Aviation is the biggest challenge for our industry,” he said. “The real problem with aviation is growth, at 4.5% per year, airlines feature on the lists of the EU’s most polluting companies. Even coal-fired power stations are getting their act together.” “We all need to fly less now,” Williamson told delegates. “There’s no way to sugar-coat this, to make it more palatable [but] we need to find a middle ground.” With air passenger duty as a means to fund sustainable development in aviation, Williamson said the tax needs to be directed to “the front of the aircraft and private jets”, rather than penalising passengers in economy class. He advised encouraging people to take longer holidays to “make their flight count”.
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YOUTRAVEL ARABIAN NIGHTS THE FIRST week in October saw Youtravel and their partners take to the road in a series of agent training events. Hosted in Dorking, Birmingham, Liverpool and Newcastle across four consecutive evenings, the events comprised networking and presentations each evening with food and drink and a fun prize draw to round off the night. Special thanks for supporting the roadshows goes to Ritz Carlton Abu Dhabi Grand Canal, Orascom Hotel Management (El Gouna), Abu Dhabi DCT, W The Palm Dubai, Wyndham Dubai, Ras Al Khaimah TDA & Hilton Ras Al Khaimah. Check out the learning and fun that was had on each night.
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TRAINING
YAS-TASTIC LEARNING Discover what Yas Island can offer your clients with the chance for all experts to win a trip to the Abu Dhabi destination EXPERIENCE HUB, the trade and promotion arm of Yas Island, Abu Dhabi, has revealed ‘Yas Expert,’ a new destination training and certification programme for travel agents. The online training includes modules on the destination’s attractions, leisure experiences, onisland stays and itinerary planning with additional modules in development that will focus on seasonal experiences. More than 2,000 agents have already registered to undertake the course since its launch in August and those who complete all modules will be certified as ‘Yas Experts’. This qualifies agents to join fam trips and to polish off their educational
journey by experiencing the destination firsthand. Bruno Wiley, vice president of sales for Experience Hub, said: “Initiatives like the Yas Expert programme underscore our evergreen approach to continuously enhancing our relationships with travel agents and to help them get acquainted with Yas Island, which continues to grow and evolve as well. By enabling our network of travel professionals to become inmarket destination experts, we support our key business aim of connecting international markets to our one-of-a-kind destination but more importantly, we ensure that our partners receive the support they need to generate leads and grow their own product offering.”
According to the latest figures, a record 28 million tourists visited Yas Island last year, a figure that is expected to grow by an additional 5% in 2019, to approximately 30 million visitors. As global visitation to the destination continues to rise, the interactive course has been created to meet demand from the travel trade, and its five modules can be completed within an hour. Moreover, all agents who become a Yas Expert will be entered into a draw to win a free trip for two to Yas Island. The incentive will run until January 15, 2020 with a winner selected each month. To learn more or enrol onto the destination training programme go to www.yasexpert.com
In awe of Orlando VISIT ORLANDO hosted 50 agents on a week-long super fam to discover what’s new in ‘The Theme Park Capital of the World’. The itinerary included new theme park experiences such as Star Wars: Galaxy’s Edge at Walt Disney World, Hagrid’s Magical Creatures Motorbike Adventure at Universal Orlando Resort and Sesame Street at SeaWorld Orlando, as well as accommodation options such as Disney’s Port Orleans Resort and Universal’s Riverside and Loews Sapphire Falls Resort.
A dedicated trade show with 30 Orlando exhibitors – double the number from the previous super fam – allowed agents to learn more about additional Orlando attractions, hotels, shopping and more. The group comprised of topperforming Orlando agents and winners from eight Orlando Roadshows held across the UK.
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TRAINING
OCTOBER 18 2019 | travelbulletin.co.uk
An invitation to Incredible India VISITING MANCHESTER, Glasgow and Dublin, India tourism London showcased some of the best that India has to offer during its travel trade roadshow. The events provided an opportunity for agents to meet with several tour operators from India, as well as representatives from the Punjab Heritage & Tourism Promotion Board. Delegates from the Ministry of Tourism, New Delhi, were also present. The head of the delegation, Vikas Rustagi, joint director general for the Ministry of Tourism, New Delhi, presented an overview of the country’s tourism products and attributed the growth in India’s tourism market in part to the evolution
St Kitts rewards x5 AS PART of the St Kitts Agent Rewards programme, the tourism authority is increasing its usual incentive of £10 for all bookings logged to the island by five for this autumn. It means that up until October 31, all bookings logged onto www.stkittsrewards.co.uk will see agents earn £50. Bookings must include flights as well as a minimum seven-night stay at a St. Kitts hotel. In addition, the two agents who log the most bookings will win a pair of flights to visit the island for themselves. To help inspire agents, SKTA’s online training programme features a range of modules dedicated to aspects of the island’s warm hospitality, accommodation options and adventurous activities. Go to www.StKittsSpecialist.com
of its e-visa facility for tourists, business, medical and cruise travellers. In addition to India’s wellknown cultural destinations, Rustagi focused on the country’s diverse offering, from wellness and spiritual tourism, to adventure, wildlife, MICE, cuisine and cruise. Attendees had the chance to engage in one-to-one meetings with Indiatourism’s partners – including Sanyog Gupta Voyages, Tourism India Management Enterprises, Popular India Vacations, Vermigo Travel India, Atithi Voyages, Travel Planet, Aura Voyages; Glimpses Holidays, Lotus Trans Travel and Welcome Travels – enjoy a cultural dance performance, a
taste of India and the opportunity to win a trip too. For further details go to www.incredibleindia.org
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HEADLINE SPONSORS
LUXURY SHOWCASE TRAVEL BULLETIN gave agents the five-star treatment, hosting two Luxury Showcases in Peterborough and Sheffield. Featuring presentations and networking sessions on the range of options available for luxury escapes, the evenings saw many agents winning goody bags, prizes and even an all-inclusive holiday to sunny Punta Cana!
Jo Turney from Freedom Travel Group (right) is off to Punta Cana as she won a seven-night, allinclusive stay in a deluxe room, from Joanne Peters of Palladium Hotels.
Sebastian Sarrasin, Greater Miami CVM, was on hand to talk all things Miami with, from the left, Raimonda Unguraityte, Thomas Cook, Siobain Aaron from Co-Operative Travel and Helen Cross from Thomas Cook.
An excited Amber Connelly, Travel Counsellors, won a glamorous black pearl necklace, presented to her by Debbie Lewis from Cook islands.
Learning more about tourism and cultural events in Qatar with the tourist board’s Shana Rohn (far right) are, from the left, Mary Adams, Travel Counsellors, Sheena Sumner, Wonderluxe Travel and Jade Hawkins from Travel Counsellors.
Pamela Hart from Travel Counsellors (left) was the lucky winner of a Kate Spade New York watch, gifted to her by Akvile Vanagaite from Macerich.
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Ivonne Schmieder from Quellness Golf resort (far left) was on hand to answer any questions from agents and is pictured here continuing from the left, Emma Kayne, Dawn Jarvis, Nicola Scholfield, Abbey Taylor from Kayne Travel and Lauren Towns from Kanoo
Receiving a Sandals goody bag from the travel operator’s Tamzin Bishop was Joe Boot from Not Just Travel.
Stacey Wilson of World Choice Travel wins a bottle of prosecco from Sense5Star’s Massimo Cossu.
Freya Sutcliffe from Jet2 Indulgent Escapes (right) gave lucky winner Emma Andrews, Hays Personal Travel Advisor, a bottle of bubbly and a calculator.
Scott Harman (centre) was ready to discuss all things H10 Hotels, with, from the left, Travel Counsellors Mandy Rhodes, Ian Le-Fevre, Lynn Negus and Amanda Barker.
Sandy Murray (right) from Sandy’s Travel Escapes was thrilled to receive a goody bag filled with Italian goodies, including a bottle of wine, presented to her by Ilenia Cocco of the Italian Tourist Board.
Want to be a part of the #TBShowcases fun? Our next event will be the Family Holidays Showcase, taking place in Birmingham on October 21. To confirm your place or find out when we will be hosting our next event near you, contact events@travelbulletin.co.uk
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USA
UNITED STORIES How travel transcends politics & the exciting campaigns agents should look out for… THE INAUGURAL Brand USA Travel Week arrived at a time when interest in travel to the States is exceptionally high. According to the USA’s National Travel & Tourism Office, 2018 saw America achieve its second highest ever year for visitation from the UK (4.7 million, a 4% increase year-on-year) and record arrival numbers from Ireland (531,000, 10% increase year-on-year); strong numbers that show some strong opportunities for agents and US destinations. “When you start looking at those numbers, at how big this market is for us and how much more there is for us to grow; then Europeans, and primarily those from the UK, are great travellers” said Tom Garzilli, chief marketing officer for Brand USA, “they explore that much more of the country and because they want more of the ‘experience’ they're more likely to travel to drive Route 66 or go up and down the West Coast to really visit out all the places to be found along the way.” Brand USA’s Travel Week – which brought US exhibitors together with key European buyers for one-to-one business sessions, educational seminars and consumer activations – was held in London last month and also proved an opportunity for the destination marketing organisation to announce its ‘One Europe’ strategy, with the continent now being approached as a single market. With the issues surrounding Brexit still hanging over much of the industry, this approach makes for a strong show of
support both to airline partners and for the hundreds of thousands of seats that emanate from the UK to the US, half of which are filled by consumers from other parts of Europe, and the enablement of travel “to, through and beyond the gateways.” Sagely, Garzilli highlighted: “Travel transcends politics. Brits are still going to want to come to the US, Europeans will want to come to the US via Britain, and Americans are going to want to come here. We certainly did think about the semantics of calling our strategy that but we decided it was the
right wording because what we're saying is the continent of Europe is our biggest market, led of course by the UK, but that we want to go beyond that as well and get our partners further out and grow business for everybody.” The USA Discovery Programme was voted as your Star E-Learning Platform at the 2019 Travel Bulletin Star Awards, an accolade that Garzilli described as “a great honour.” With agent training such an important element he added: “The
foundation of all that we do is around the travel trade; from education and building itineraries, helping them bring that consumer to a booking.” To this end, agents should watch this space for the announcement of Brand USA’s 2020 mega fam, the details of which will be coming out for Q4. Agents should also keep an eye out for Visit The USA’s inspirational film ‘Into America’s Wild’, due out February 2020, which will follow trailblazers John Herrington, the first Native American astronaut, and Alaskan pilot Ariel Tweto, on a cross-country journey of the USA’s great outdoors. On the back of this, Brand USA's marketing activities will aim to encourage international travellers to embark on fulfilling and transformative American adventures of their own with campaigns designed to inspire exploration, achievement and self-discovery. Garzilli concluded: “When we brought our 'United Stories' campaign to London the thing that we were most struck by was how many people were talking about their experiences visiting the USA and/or their aspirations for visiting. It wasn't just I want to see ‘this’ or ‘go here’, it was road trips and multiple experiences in one sightseeing journey. What the US can offer is any and all of those experiences travellers might be looking for and it will make them want to come back to see more, time and again.” For more information, go to https://traveltrade.visittheusa.co.uk
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USA
OCTOBER 18 2019 | travelbulletin.co.uk
New Cosmos adventures to be had in 2020 SHOWCASING THE length and breadth of North America, Cosmos has launched its range of 2020 escorted tours. There are both tour-only and flight-inclusive packages available, and with offerings from Cosmos’ sister brand Globus, and Cosmos offering special departures on key North American tours, they look to give guests access to special anniversaries, events and ‘bucket list’ experiences. Janet Parton, the operator’s sales director for the UK and Ireland, said: “North America continues to be a best seller for Cosmos. The new tours for 2020 depict Cosmos’ continued commitment to providing a diverse and exciting offering for agents to sell and guests to enjoy.
Our robust North America offering will attract new customers to the brand whilst providing existing guests with new, exhilarating and thrilling itineraries to explore.” As an example, some of the new 2020 tours from Cosmos include ‘High Desert Discovery’, ‘Exploring the Eastern Seaboard’ and
special departures such as ‘Classic New England - 400th Mayflower Anniversary’, whilst Globus has ‘Yellowstone Winter Wonderland’, ‘The Classic Lodges & Parks of The West’ and ‘Nature’s Best: Alaska’. For more information call 0800-440 2797 or visit www.cosmos.co.uk/ agent-login
A Study in Scarlet A NEW contemporary art centre named Ruby City will be opening in San Antonio, Texas this month. Envisioned in 2007 by the late collector and artist Linda Pace, the gallery space will introduce visitors to a selection of the more than 900 pieces of art maintained by the Linda Pace Foundation and act as a dedicated space for visitors and the city’s thriving creative community to experience works by both local and internationally-acclaimed artists. The building’s design has been inspired, in part, by the Spanish Missions found throughout the Southwest, with its exterior imbued with a rich red giving it its ruby glow. Ruby City is free and open to the public year-round. Visit www.rubycity.org
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OCTOBER 18 2019 | travelbulletin.co.uk
BREAK THE ICE ‘Ice Breaker’ & ‘Iron Gwazi’ come to SeaWorld and Busch Gardens
SEAWORLD ORLANDO and Busch Gardens Tampa Bay have revealed details of two new attractions coming to the parks in 2020. It marks the first time in four years that both parks have launched new coasters in the same year. A new legend will be surfacing at Busch Gardens Tampa Bay with the evolution of Iron Gwazi, North America’s tallest, fastest and steepest hybrid coaster in the world. Standing at 206ft. tall, it will feature a 91-degree drop and reach top speeds of 76mph during a journey that will include three inversions and 12 airtime hills. Park president Stewart Clark said: “Iron Gwazi is the evolution of a classic wooden coaster into a modern icon. From the bones of the original Gwazi, a new legend rises, reaching taller heights and faster speeds, delivering the next-level thrills that our coaster
fans crave and expect from Busch Gardens.” Also making its debut in spring 2020 will be SeaWorld Orlando’s first launch coaster: Ice Breaker. Named after the icy Arctic summits, Ice Breaker will feature four launches, both backwards and forwards, culminating in a reverse launch into the steepest beyond vertical drop in Florida – a 93ft. tall spike with 100-degree angle. Located near the Wild Arctic Attraction, the ride’s theme is reflective of this area with a nod to Ice Breaker’s conservation partner, Alaska SeaLife Centre. Primarily dedicated to marine research, education and wildlife response, the Alaska SeaLife Centre mission matches closely to that of SeaWorld Orlando’s, and both will help educate riders about the Artic and its inhabitants. For more information, visit www.seaworldparks.co.uk
Georgia on my mind VISIT MACON has created a new trail celebrating Georgia’s greatest export, import and attraction: music. Exploring Macon’s rich musical legacy, the online resource presents the city’s local history, current music scene and a plethora of tourism opportunities. President and CEO Gary Wheat, said: “Visit Macon is excited to launch the Macon Music Trail website as a showcase of our wonderful musical heritage and live music scene. Not only does this initiative promote Macon as a music destination, it serves as a resource for musicians, performers and venues to connect, communicate and collaborate. Macon is one of the richest musical destinations in America, and the Macon Music Trail will serve as a portal for the world to experience our culture.” Clients can continue their musical tour of Georgia with other top city recommendations including: Athens, birthplace of rock n’ roll legends R.E.M. and the B-52s; Augusta, best known as the hometown of the late James Brown; a visit to the Ma Rainey House and Blues Museum in Columbus; and Dahlonega, a long time haven for musicians steeped in the traditions of Appalachian music. To learn more, visit www.maconmusictrail.com or for more destination details go to www.exploregeorgia.org
Unlock ultimate Utah adventures this winter
Image credit: Matt Hage via Visit Utah
IN WINTER, Utah is probably best known for its 15 ski resorts including Park City Mountain, Deer Valley Resort, Alta, Sundance and Snowbird, however the season also brings with it the opportunity for clients to try some less-trodden winter experiences. Whilst the summer months may bring the majority of guests keen to explore Utah’s Mighty 5 National Parks, December through to March brings a degree of quiet splendour with scenic landmarks able to be viewed in complete tranquillity and often cloaked in snow. There’s also snowshoeing in Bryce Canyon, adventurous hikes through the narrows in Zion National Park, sleigh rides and natural hot springs to be enjoyed from the Homestead Resort, and the November opening of Woodward Park City. Delta has confirmed it is extending its direct flights into Salt Lake City over the winter months, starting December 19 and continuing into the spring, giving travellers access to all these experiences and more across the state. For more information, see www.visitutah.com/uk
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Caption: Antalya, Turkey
WINTER SUN
WHAT A SCORCHER More choice & flexibility with Jet2’s winter sun programme for 20/21 JET2.COM AND Jet2holidays has announced its Winter Sun programme for winter 20/21 with more seats, choice and flexibility on offer for independent travel agents to meet the continued demand from British holidaymakers. With over 3.3 million seats on sale to the sun next winter from across its nine UK bases, the programme is driven by popular winter sun destinations in the Canary Islands as well as other hotspots in Spain, Portugal, Cyprus and Turkey. To the Canary Islands, the holiday brand has more than 1.6 million seats on sale to Tenerife, Lanzarote, Gran Canaria and Fuerteventura, with up to 160 weekly flights. In addition and looking to meet the demand for winter
sun breaks to Turkey, flights will operate to Antalya from each of the company’s nine UK bases in Winter 20/21, with up to 22 weekly services representing more than 220,000 seats to the Turkish sunshine. For those looking to holiday in Cyprus, the company has flights on sale to Paphos and an extended season to Larnaca. Spain remains a firm winter favourite for Brits with more flexibility to Alicante and Malaga; services will operate to Palma, Majorca at key periods from eight UK bases; there are over 325,000 seats are on sale to Portugal (Faro and Madeira); and almost 40,000 seats to Malta, with services from seven UK bases.
Steve Heapy, CEO of the holiday brand, said: “Independent travel agents can offer their customers a huge range of choice and flexibility in Winter 20/21, thanks to this fantastic programme. Our 20/21 Winter Sun programme has everything, including more seats to the Canary Islands, Turkey and Cyprus, as well as award-winning flights and holidays to hotspots such as Alicante, Malaga, Majorca and Portugal. With more exciting Winter 20/21 announcements coming soon, independent travel agents will be delighted at the award-winning choice that they will be able to offer to customers.” To find out more, go to https://trade.jet2holidays.com
Swap winter blues for Mauritian skies BEACHCOMBER RESORTS & Hotels is helping holidaymakers experience a tropical Christmas in Mauritius with up to 50% off stays from December 20 through to January 8, 2020, at three of its properties. Located on the north-west coast of Mauritius, Trou aux Biches is set in a 35-hectare tropical garden with chalet-style suite accommodation, gourmet restaurants, extensive sports facilities and a beach. Here, guests can receive 50% off Junior Suites or 35% off all other Suite categories (excluding Villas). At the five-star Shandrani, 30% is being offered off all room categories (excluding Family Apartments & Family Suites) and at Dinarobin, 30% is being offered off of all suites (excluding Villas). To take advantage of these offers bookings must be made by October 31. Visit www.beachcombertours.uk
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WINTER SUN
OCTOBER 18 2019 | travelbulletin.co.uk
MALTA MASTERS
WITH ITS Mediterranean climate, Malta’s summers can be hot and sunny with the option to enjoy its beaches and warm waters extending long into the winter months. The destination annually enjoys some of the highest number of days of sunshine to be found across Europe and an added benefit of recommending a break in the winter months is that it gives clients the opportunity to explore much of what this archipelago has to offer, but at more comfortable temperatures. Much of the Maltese island’s offerings can be found via the Malta Training Programme which presents agents with five themed courses – ‘Introduction to Malta’, ‘City Breaks’, ‘LGBT+’, ‘Family’ and ‘Under 30’s’. Natalie Swinburne, the tourism board’s trade marketing manager for UK & Ireland, said: “The Malta Training Programme enables agents to sell the Maltese Islands with confidence. From 7,000 years of history and gastronomic delights to adventure activities and bucket-list sites; the Maltese Islands have something to offer every visitor. The training
website is home to five courses, which provide you with the inside knowledge and the top tips to share with your customers; whether that be city breakers, families, under 30’s or the LGBT+ community. “The City Break Course is particularly useful at this time of year. After all, Malta’s capital Valletta is officially the ‘Sunniest City in Europe’ and the Mediterranean archipelago boasts over 300 days of sunshine a year. Just a three-hour flight from the UK, the Maltese Islands are home to fascinating cities; Valletta, Mdina, The Three Cities and Victoria. The towns are positively fairy tale like, with winding honey-coloured streets leading to palaces, cathedrals and other breath-taking historic monuments. “After you’ve completed this course, you’ll find recommending where to stay, top events and main attractions easy. Discovering where to wine and dine in Valletta using an interactive map is a particular course highlight.” Go to www.malta-training.com to find out more.
How to spend a pleasant after-dune in Gran Canaria THE ISLAND of Gran Canaria is not only blessed with warm weather all year-round but, known as a ‘continent in miniature’, can also offer your clients plenty of other ways to soak up the Canarian sun beyond the beach too. The Maspalomas Natural Dune Reserve is an ever popular draw for holidaymakers and can be found on the island’s south coast, as too Meloneras with its long oceanfront promenade of bars and restaurants and boutique shops. The year-round sun makes for some excellent playing conditions for golf, with a host of 18hole courses all within a 50-kilometre radius of each other. These include the Real Club de Golf de Las Palmas, Meloneras Golf Course, Salobre Golf Resort and Anfi Golf Course.
In the bustling capital, Las Palmas de Gran Canaria, visitors can find beaches, bars, restaurants and a range of hotels, and also a fascinating historical quarter with cobbled streets and architectural styles ranging from late Gothic to Renaissance. Those interested in culture, might also like to pay a visit to Casa de Colon Mansion, Museo Canario and the Santa Ana Cathedral. Go to www.grancanaria.com to find out more.
Share this Soco secret in the Caribbean FOR CLIENTS looking to escape to the Caribbean for their dose of winter sun, the boutique Soco Hotel makes for a chic accommodation option on Barbados and a good alternative for those looking to move away from the larger island resorts. Situated on the island’s south coast near Bridgetown, the adult-only property features 24 guest rooms – with Soco and Deluxe room options available – and all designed in a light and fresh aesthetic so guests can make the most of those ocean views. There are all-inclusive dining options, a terrace swimming pool overlooking the Caribbean Sea and a bar with sunset views; making it well geared toward either a romantic couple’s retreat or a fun Barbados break with friends. The hotel works with a range of tour operators but should travel agents have an enquiry or require a quote, they can contact reservations@thesocohotel.com
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GO FOR GOLD
A Dream comes this December
2020 Gold Collection from Olympic with a new competition for agents
DREAMS VISTA Cancun Resort & Spa is a new contemporary family resort in Mexico from AMResorts, primed to open on December 1. Set in the gated community of Puerta del Mar and adjacent to the Puerto Cancun Golf Club just north of Cancun, this resort has 232 rooms, all in a modern design and offering views of the Caribbean Sea and nearby Isla Mujeres. The resort can cater to couples and those with children. Adults can spend time in the Spa by Pevonia complete with scenic views, as well as the exclusive Preferred Club adults-only rooftop pool. For kids, those aged three to 12 can spend time at the Explorer’s Club complete with a mini theatre, movie zone and a splash park, whilst teens can hang out at the Core Zone and enjoy disco mixers and a nonalcoholic teen-only bar. There’s also a climbing wall, two surf pools, daytime activities and nightly entertainment for the whole family to enjoy. As an example of packages, Funway Holidays is offering seven nights at the new allinclusive resort from £1,570 per person. This includes Virgin Atlantic flights from Heathrow and is based on two adults sharing when departing on December 12.
OLYMPIC HOLIDAYS has launched its 2020 Gold Collection brochure, filled with familyfriendly resorts, adult-only hotels and Greek island-hopping experiences, with each property chosen to appeal to the discerning traveller and those looking for luxury and service. The magazine-style brochure follows the 2019 re-design and will again focus on luxury properties across Cyprus, Greece and Turkey, with greater exposure for smaller, boutique properties, as well as operator favourites including the Domes Resorts (Elounda, Noruz and Miramare). The 2020 brochure features 63 luxury hotels with seven new additions for this year. ‘Sumptuous Spas’ are highlighted as well as hotels offering top class cuisine. Families are well catered for with Olympic highlighting its favourite properties with kids’ clubs, water
slides and aqua fun. For clients who want to get away from it all, the brochure features 12 adult-only options. To celebrate the launch, the operator is running a competition. Any bookings made from the Gold Collection by November 30 will see agents’ names go into a draw with the winner receiving a seven-night stay at any Domes Resort (Elounda, Noruz or Miramare). If agents book a Domes Resort, they will receive two entries and there is no limit to the number of times they can enter. Moreover, as an added value incentive for clients, if agents use ‘SAVE 100’ when making a booking it will also give £100 off per person, when spending a minimum of £1,000 per person. Go to www.olympicholidays.com to find out more.
Seeking out the sun in St Lucia THROUGHOUT OCTOBER, the Saint Lucia Tourism Authority (SLTA) is running a promotion in which sun seekers can save up to 70% off their St Lucia holiday packages from the UK. There are 12 tour operators taking part with a range of holidays on offer and a dedicated ‘Winter in Saint Lucia’ offers landing page to be found at: www.stlucia.org/offers The tourism board’s Patricia Charlery-Leon said: “Every year we are able to offer fantastic savings at this time of year through our tour operator partners. Saint Lucia is perfect for a relaxing or active holiday, so suits all tastes from families to honeymooners.”
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WINTER SUN
OCTOBER 18 2019 | travelbulletin.co.uk
Bring on the Bahia sun
Tripping to Thailand TRAVEL 2 IS recommending Thailand to those looking to escape the UK’s winter, thanks to the country’s dry season which typically runs from November to early April. Nathalie Jones, the operator’s assistant product manager for Asia, said: “Although Thailand does have different seasons across the country (with climates differing between the eastern and western coasts) the western coast is most pleasant during the winter months, where diving and snorkelling will be at its best. The weather on the eastern coast is good for most of the year with lowest rainfall in January and February. “Krabi is one of my favourite areas thanks to its turquoise sea and tropical forests, with the most idyllic beach resorts. DusitD2 Ao Nang Krabi is tucked away on a hillside in downtown Ao Nang and is a family-friendly, mountain view hotel, within walking distance to the beach.” The operator has seven-nights here from £999 per person based on two adults (saving up to £345 per person) with Gatwick flights and valid for travel from January 8 – 29, 2020. Go to www.travel2.com
BAHIA PRINCIPE Hotels and Resorts has launched a new collection of experiences for the upcoming Winter Sun season and with properties in places like the Dominican Republic, the hotel group can provide an ideal winter escape for UK travellers. The five-star Grand Bahia Principe Aquamarine for example, is an adults-only property located in front of Bavaro Beach and offer’s the brand’s ‘Escape’ experience which includes different activities, entertainment, food and beverages, so holidays can be tailor made. Guests can also enjoy the pool bar, water sports such as paddle surf, kayaking, tennis, catamarans for hire and snorkelling (one hour per day free). The hotel has a personal trainer and a wellequipped fitness centre, as well as group fitness activities and classes along with merengue and salsa dancing classes. There
will also be themed evening events such as a Full Moon party, live music and karaoke. The gastronomic offering is also part of the ‘Escape’ segmented experiences. Travellers can enjoy cocktails made by professional mixologists and learn how to prepare them in cocktail workshops. The complex holds a la carte dining establishments that serve worldwide cuisine, including traditional Dominican, Italian specialties, JapanesePeruvian cuisine, and meat cuts mimicking an American steakhouse. The five-star property has 498 rooms, a pool, four restaurants, one bar and Bahia Spa. A seven-night stay is priced from £64 per person, per night, based on two adults sharing a junior suite on an all-inclusive basis and prices are valid for stays from December 7. Go to www.bahia-principe.com
For a top seaside retreat, which beach in the world gets your vote? Jeanette Ratcliffe Publisher jeanette.ratcliffe@travelbulletin.co.uk Polzeath in Cornwall
Simon Eddolls Sales Director simon.eddolls@travelbulletin.co.uk Camusdarach beach
Hannah Carter Events Coordinator hannah.carter@travelbulletin.co.uk Towan Beach, Cornwall
Georgia Lewis Managing Editor - News news@travelbulletin.co.uk Santo Tomas beach, Menorca
Matt Gill Senior Account Manager matt.gill@travelbulletin.co.uk Manganari Beach, Ios
Ashweenee Beerjeraz Events Assistant ashweenee.beerjeraz@travelbulletin.co.uk Pereybere Beach, Mauritius
Adam Potter Features Editor adam.potter@travelbulletin.co.uk Voidokilia Beach, Greece
Tim Podger Account Manager - Far East tim.podger@travelbulletin.co.uk Chaweng Beach, Koh Samui
Alice Tully Events Assistant alice.tully@travelbulletin.co.uk King Edward's Bay, Tynemouth
Mariam Ahmad Staff Writer - News news@travelbulletin.co.uk Balos Beach in Crete
Bill Coad Account Manager bill.coad@travelbulletin.co.uk Danang in Vietnam
Vidwan Reddy Online Editorial Assistant vidwan.reddy@travelbulletin.co.uk Pondicherry
Sarah Terry Account Manager sarah.terry@travelbulletin.co.uk Cagliari in Sardinia
EVENTS events@travelbulletin.co.uk PRODUCTION production@travelbulletin.co.uk CIRCULATION circulation@travelbulletin.co.uk
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