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February 17 2017 | ISSUE NO 2,002 | travelbulletin.co.uk
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February 17 2017 | ISSUE NO 2,002 | travelbulletin.co.uk
Theme Parks & Attractions
The questions you need to ask when selling this sector this week training images from our escorted touring showcase
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personality bulletin find out who’s in the hot seat this week
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med islands new programme additions & deals from operators
bermuda 35th America’s Cup helps fuel destination’s growth
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Uncover the Caribbean with Elite Island Resorts & Gold Medal
Antigua Pineapple Beach Club
Elite Island Resorts offer a great collection of all inclusive Caribbean resorts. Whether you are looking for an adult only retreat in Antigua or Barbados, family friendly fun in Saint Lucia or Antigua, or complete exclusivity in the Grenadines, there’s an island to suit everyone.
Saint Lucia St. James’s Club Morgan Bay
Includes reduced rates
Antigua The Verandah Resort & Spa 7 nights all inclusive from
7 nights all inclusive from
£1,369pp
Order your copies of the Gold Medal Caribbean & Mexico 2017-18 brochure via TradeGate today!
up p to
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Includes flights with British Airways from London Gatwick Valid for departures 01 May - 17 Jun 2017
7 nights all inclusive from
£1,459pp
up p to
Includes reduced rates
Save £450 per person
Includes flights with British Airways from London Gatwick Valid for departures 01 May - 17 Jun 2017
Antigua St James’s Club & Villas
£1,539pp Includes reduced rates
up p to
Save £500 per person
Includes flights with British Airways from London Gatwick Valid for departures 01 May - 17 Jun 2017
Barbados The Club Barbados Resort & Spa
7 nights all inclusive from
£1,579pp Includes reduced rates
7 nights all inclusive from
Save up p to £555 per person
Includes flights with British Airways from London Gatwick Includes flights with Air France from xxxx Valid forfor departures 0100 May 17 Jun 2017 Valid departures xxx - 2017
Earn DOUBLE rewards on EVERYTHING* you book with Gold Medal up to 28 February 2017! Don’t miss out – get booking today.
£1,649pp
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St James’s Club & Villas, Antigua
Includes flights with British Airways from London Gatwick Valid for departures 01 May - 17 Jun 2017
Antigua Galley Bay Resort & Spa
Grenadines Palm Island Resort & Spa
7 nights all inclusive from
7 nights all inclusive from
£2,389pp Includes reduced rates
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Includes flights with British Airways from London Gatwick Valid for departures 01 May - 17 Jun 2017
Save £400 per person
£2,269pp Includes reduced rates
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Save £580 per person
Includes flights with Air France from xxxx Includes flights with British Airways from London Gatwick Valid departures xxx - 2017 Valid forfor departures 0100 May 17 Jun 2017
Terms and conditions:*Double Farebank Rewards on all components booked with Gold Medal between 28 December 2016 and 28 February 2017 except business and first class flights. Prices are per person based on twin share for departures specified. Prices include return flights from specified airport with specified airline, pre-payable taxes, transfers and accommodation. Offers are subject to availability. Book by dates apply. Terms and conditions apply. Supplement applies for regional departures. Gold Medal reserves the right to withdraw these offers at any time. Holidays operated by Gold Medal Travel PLC, ATOL protected 2916, ABTA V6805.
Call: 0800 014 7777 Visit: goldmedal.co.uk GM5004 TB Full Page Elite Island 1302 F indd 1
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Pizza party... COSMOS TOURS is helping agents through the busy peaks period with the offer of a free pizza lunch where, every Tuesday, a delivery of Domino’s pizzas arrives at an agency or call centre. If agents think they deserve a lunch they should email agency.sales@cosmostours.co.uk and let the team know why. The offer ends on February 28. Pictured enjoying their free pizza lunch is the team at Broadway Travel in Newcastle - from the left: Sara Louise Robson, Jan O Connor, Laura Seymour, Adele McGough and Debbie Watson.
UK Customer Satisfaction Index reveals customer satisfaction in tourism on the up
Cover Pictures: Main - Ingus Kruklitis Inset - Contiki
OVERALL CUSTOMER satisfaction in the tourism sector has increased over the past year, continuing the ongoing upward trend in satisfaction since 2011, reveals the UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service. The UKCSI gives the UK’s tourism sector an overall customer satisfaction rating of 80.2 out of 100 – 0.6 points higher than its January 2016 score. Ten organisations within the sector have improved, with P&O Cruises topping the tables as the highest scorer in the industry, with Marriott as the most improved. The data also offers insights into key metrics including strengths, complaints and changing channel use. This year, the sector is the highest scoring sector (together with the banking sector) for 'in person' experience measures, such as speed of service and helpfulness of staff. Tourism also generates fewer problems for customers than any other sector; 9% of customers had a problem, the same as in January 2016, as opposed to the UK average of 13%.
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Meanwhile, the proportion of customer interactions by email has increased to 11% whereas the proportion of telephone interactions fell to 12%. Despite the overall increase in customer satisfaction, there has been an increase in the score for customer effort – in other words, customers said they had to expend more effort in dealing with organisations than they did a year ago. For example, 53% of people say that it has taken them more than two attempts to get a problem fixed with businesses in the national public services sector. The extra staff time spent on repeat customer contact to resolve issues is arguably time which could be better spent, with businesses able to save money on staff hours if a focus is placed on ‘getting it right first time.’ Jo Causon, CEO of The Institute of Customer Service, said: “Generally speaking, it’s been a great year for customer service in the tourism sector, with consumers
agent bulletin a look at new agent offers & booking incentives
puzzle bulletin play Su Doku for your chance to win a £50 M&S voucher
news
training
this week’s industry news, developments & offers
operators outline new roadshows & online training programmes
notes from normanton
bulletin briefing
find out how Sandy is getting on in Uganda
news & views from the Elite Travel Group
travelbulletin.co.uk
continued on next page
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personality bulletin find out which industry expert is in the hot seat this week
med islands new programme additions & deals from operators bermuda 35th America’s Cup helps fuel destination’s growth
theme parks & attractions a round-up of new additions to bring out your clients’ wild side
February 17 2017
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continued from previous page telling us that businesses are improving overall experiences by getting things right first time and dealing with complaints faster and more efficiently. “However, these factors do not necessarily translate into customer loyalty and recommendation. Just being ‘good’ is no longer good enough, and organisations should think about how they can deliver outstanding service at all times.
“Added to that, better consistency is needed across different channels. Engagement through digital methods such as email, text, apps and webchat functions have all increased in the last year, and these are the channels through which it’s most difficult for customer service staff to show empathy. Organisations therefore need to make sure that their staff are highly engaged and highly skilled, as every customer interaction – regardless of the channel it’s on – counts towards business performance.”
Windsor launch from Bateaux with choice of afternoon tea, lunch or dinner DINERS WILL soon be able to enjoy views of one of the UK’s oldest and prettiest towns with the ‘launch’ of a new floating restaurant. Bateaux London has added to its fleet with a new sister company, Bateaux Windsor. From April, visitors to the historic Berkshire town will be able to dine in luxury within sight of Windsor Castle, on The Melody. The glass sided, hand crafted river boat will embark on scheduled lunch, afternoon tea, Sunday lunch and dinner cruises every weekend and can also be hired privately for celebrations and events. Cruises last between 90 minutes and two-and-a-half hours and the lunchtime trips feature a three-course meal, while evening diners are offered five courses, including wine. Prices start at £35 per person for the afternoon tea and lunch, £45 for the
Sunday lunch cruises and £75 for the dinner cruises. Cruise packages are available to buy
at bateauxwindsor.com. For further information call 01753-202302 or email reservations@bateauxlondon.com
Survey reveals half of Brits book holidays in first week of January
HYDE AND SEEK…The sixth annual Travel Show was hosted by Hyde Barker Travel in Southwell, Nottinghamshire last month. A total of 24 stands were booked into the Minster Suite at the Saracens Head Hotel including operators such as Titan, Saga, Holland America, Typically Italian, Veloso, Sunvil, Exodus, Classic Collection, Kirker, Transindus, Wendy Wu, First Class Holidays, Serentiy and Premier. Presentations in the travel agency ran throughout the day and included; Silver Fern, African Pride, Hurtigruten and Riviera. Pictured is the travel agency’s Robert Turner (centre) with clients Jane and Jim Parkhouse.
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February 17 2017
NEARLY A quarter (23%) of UK consumers agree that booking a holiday would make them most happy in January, with 44% booking days off work within the first week of returning to work in 2017, according to new research by Travel Counsellors. The survey polled a group of UK consumers on their January booking habits, with almost half of people stating that they submitted holiday forms for 2017 before January 6. Within this figure, more than a third (34%) of people have already booked four to five working days off, and 30% of respondents said that they have already secured ten or more days for 2017. The majority (42%) will take these days between March and August, with a further 26% of people planning even further ahead, booking these holidays in September or beyond. The survey also probed consumers on what they are looking for in their next break, with 32% of people choosing ultimate relaxation and 37% of people stating they would like to go somewhere hot, such as Sydney or Cape Verde. The majority of respondents (42%) agreed that experiencing new cultures makes them happiest when travelling, which came above spending time with family or friends (27%) and taking advantage of better weather (15%).
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PICTURED WITH Attraction World’s Nicky Yates (third from left) and flying the Spanish flag to launch the company’s new incentives (see story, below), are the team at Co-op Travel in Salford - from the left: Brooke Bellingham, Rachel Anderson and Hayley Crawshaw.
Spain campaign launch from Attraction World BETWEEN NOW and April 30, Attraction World’s latest campaign focuses on Spain. For every Spanish booking of more than £99 made by March 16, agents can claim a £5 Love2Shop voucher by emailing the reference number to welovespain@attractionworld.com On a daily basis the operator will choose one Spanish booking to win a special gift – ranging from fine wines such as Rioja and Cava, to Spanish Paella making kits and Zara vouchers. To enter the daily prize draw agents should email their Spanish booking
reference to win@attractionworld.com The company is also hosting a series of roadshows from London to Newcastle between February 27 and March 2, with Spanish partners including Siam Park, Loro Parque, PortAventura World, Pirates Mallorca and Julia Tours, plus Thomas Cook Airlines. Agents are also invited to download the company’s five Spanish destination training guides (on Tenerife, Mallorca, Ibiza, Costa del Sol and Barcelona) and answer a series of simple questions for the chance to win a case of Sangria.
Airport Parking and Hotels compares Economy air fares AIRPORT PARKING and Hotels (APH) has put together a guide comparing budget fares across 21 major airlines which is available in the Know Before You Go section of the website at aph.com/budgetfares The research compares the lowest priced ticket fare available with major airlines including American Airlines, British Airways and easyJet, highlighting costs and services such as baggage allowance, check-in fees at the airport, costs for allocated seating and in-flight experiences. With regards to baggage allowance, 19 of the airlines allow cabin luggage on-board and ten of the airlines researched, including British Airways, Norwegian Air Shuttle and Ryanair, also allow passengers to store one small personal item under the seat in front. For those planning to travel with substantial luggage, nine of the airlines researched, including Emirates, Qantas and transatlantic flights with Aer Lingus, allow passengers to check-in luggage in the hold as part of the budget fare. When the baggage allowance does not suffice, all the airlines allow passengers to purchase additional luggage space for a fee, varying from £8 with Wizz Air to £171 with Qantas, depending on the flight route and bag weight. For travellers looking to pay a little extra to sit by a window or on the exit row, the majority of airlines provide passengers the option to select their own seat for a fee. However, four airlines allow passengers to choose their preferred seat for free, including KLM and Qatar Airways. Passengers travelling in Basic Economy with Delta Air Lines should note that seat selection is not available at any time and that seats will be allocated by staff after check-in. To avoid unexpected charges once at the airport, passengers travelling with three of the airlines researched – Jet2, Ryanair and Wizz Air – should ensure they check-in online prior to arriving at the airport, since all three charge passengers to check-in at the terminal. Fees for doing so vary from £8 with Wizz Air to £45 with Ryanair.
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Early booking deal from Condor Ferries CONDOR FERRIES has launched an exclusive early booking offer for those travelling to the Channel Islands or St Malo in France. Available for bookings made by February 20, passengers booking a trip on any fast ferry crossing from Poole or Portsmouth can save 10% for travel between March 1 and November 6. Justin Amey, the company's head of marketing, said: “We know that the cost of an annual holiday with family or friends can quickly mount up, so we’re delighted to be able to offer a 10% saving on early bookings. And with more holidaymakers considering a staycation this year, now is the perfect time to get those holiday plans sorted for Easter, the summer holidays and beyond.” Fares include vehicle and luggage, no booking fee, no additional taxes and no debit and credit card charges. For more information visit condorferries.com
February 17 2017
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CANADA COUP...Premier Holidays has introduced Alaska into its Canadian portfolio for 2017. The brochure features a host of new self-drives, city highlights, package breaks and luxury escorted coach tours. Agents can benefit from the company’s ongoing voucher scheme incentive, peaks prize draw and a low deposit campaign. Pictured marking the new launch is the operator's Dave Kneale and Carly Charteris. Details at trade.premierholidays.co.uk
Geysers, glaciers and Great Masters from Cruise and Maritime Voyages CRUISE AND Maritime Voyages (CMV) is offering the chance to sail directly from Hull, the UK City of Culture 2017, on an adventure cruise to explore the Arctic. Works by the great masters, Leonardo da Vinci and Michelangelo, have been loaned to Hull by the British Museum, while the Royal Shakespeare Company will be taking up residence and Opera North is turning the Humber Bridge into a giant musical
instrument. Guests have the opportunity to soak up the culture and then sail away on an arctic adventure. A 12-night voyage on Marco Polo sails from Hull to Iceland and the Northern Isles on June 17 from £1,379 per person or to Arctic Greenland, Iceland and the Faroes on a 21-night voyage on July 11 from £3,339. Fares are based on two sharing a twin inner cabin and include full board
cuisine; afternoon tea and late night snacks; a Captain’s cocktail party; complimentary tea and coffee 06:00midnight; big show entertainment; cabarets and classical interludes; daytime activities and leisure facilities; guest speakers; arts & crafts; luggage porterage; and port taxes. For details see cruiseandmaritime.com or call 0844998 3877.
New Canada campaign from Travel 2 TRAVEL 2 IS giving agents the chance to win one of four Kindle readers with its latest campaign – ‘Canada – A Scene to Be Believed’. The operator has teamed up with Destination Canada, Atlantic Canada Tourism Partnership, Rocky Mountaineer and Air Canada to promote a wide range of travel experiences. To be entered into the competition to win, agents should make a qualifying holiday booking to Canada including flights with Air Canada and three days' ground arrangements between now and March 31. For further information see travel2.com
PATA UK launches new website for the Asia Pacific travel trade PATA UK, the local chapter for Pacific Asia Travel Association, has launched a new website designed for the UK travel trade at pata.org.uk The new site features the latest news and training materials from suppliers throughout Pacific Asia, ranging from tourist boards in Southeast Asia to hotels and DMC’s in the South Pacific. Chris Crampton, chairman of the PATA UK chapter, said: "Our goal is to bring together the UK trade community and we have had great success with this at our events around the UK. The new website will bring those same people together online and help them stay informed about what’s happening in the region." The site offers an interactive map and membership directory where visitors can access video and news content from Pacific Asia destinations. Visitors can also connect with PATA members through social media channels and view image galleries from PATA events, such as Taste of PATA in London and the regional PATA quiz nights.
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February 17 2017
E ON TH CASE
TRAVEL ACCESSORIES YOU WON'T WANT TO LEAVE BEHIND...
EVER WORRIED about losing your photos or not having enough memory on your phone to save your holiday snaps? Picture Keeper Connect takes away the hassle of backing up. You don’t need to pack your laptop, hard drive and cables anymore; simply download the app, plug in the connect gadget, and save your photos with a click of a button. What's great is that it even works in the most rural areas with no internet. The device lets you access, manage and share images from any device and it is compatible with both iOS and Android phones. It costs from £99.99 at picturekeeper.com
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Notes from . . . n o t n a m r No
U
GANDA IS indeed the Pearl of Africa; the people are really friendly, the food is lovely and the lodges we stay in are great. I flew with Etihad from Manchester and even managed a quick hour in their lounge - talk about attentive service and choice of meals! We stayed our first night in the Protea Hotel close to the airport and then it was an early start the next day to go to Kidepo Valley National Park. We stayed at the Apoka Safari Lodge run by husband and wife team Corri and Bianca who have an excellent team working for them. Their food is delicious and service is brilliant. There’s also a watering hole where you can sit and watch the animals that visit including the odd lion visit. Then it was off to Murchison Falls National Park in a nineseater plane. Here we stayed at the Paraa Safari Lodge which offers a viewing area and spacious rooms with huge mosquito nets around the bed. We went on a game drive and saw giraffes, buffalo, baboons, lions and a stroppy elephant that wouldn't move off the road! The Murchison Falls were amazing - and well worth a trip. The National Park is unique in its own way as it is blessed with the Big Five as well as primates and different bird species. If you visit Uganda you must go chimpanzee tracking in Budongo Forest. Pauline was our guide and she was a mine of information; I didn't realise chimpanzees were pregnant for just over eight months! Also, if a chimpanzee is ill they isolate themselves so that the rest of the group don't get ill - who said animals were dumb? The female certainly isn't dumb as she mates with several males to fool them into thinking her offspring might be theirs so there is no fighting! We have some more early morning drives to come and I will also be visiting the Ziwa Sanctuary in Nakasongola district, which is home to 15 white rhinos. I’m also looking forward to having a go at quad biking on our fun day - I think my cardiologist would have had a fit if I chose any of the other optional activities - white-water rafting or zipgliding! I’ll tell you how I get on next time. ‘The mind is everything. What you think you become' Buddha and ‘If it doesn’t challenge you, it doesn’t change you’.
by SANDRA MURRAY in Normanton, Yorkshire
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NEWS BITES ● FUNWAY HOLIDAYS is offering three nights in Vancover at Best Western Capilano Inn & Suites including flights with Delta Air Lines from Heathrow. Prices are from £580 per person and travel is based on two adults departing on April 6. ● UK EXPATS are urged to set sail for Singapore as research reveals it is the ideal location for those looking to move abroad. The study, by 1st Move International, found that the Southeast Asian city state topped the charts when it came to the lowest levels of crime and unemployment as well as having the highest education standards and the most efficient healthcare system. ● THE BELARUS government is allowing visa free travel for up to five days for foreign citizens of more than 80 countries, including the UK. Details at uk.mfa.gov.by/en/consular_issues/visas/ ● G ADVENTURES has acquired the Swan Hellenic brand and the company plans to restart the operation of Swan Hellenic next year, with itineraries announced this summer. ● IN LINE with its strategy to expand its network of branches around the UK, the Association of Group Travel Organisers (AGTO) has announced plans to form an AGTO Scotland Branch. Scottish based group organisers, attractions, accommodation providers and operators are currently being recruited for the new branch. For details email agto@agto.co.uk
• NEW: five-night stay at the Hard Rock Hotel Tenerife & £75 Love2Shop vouchers to be won • NEW: Win a four-night stay at the Daios Cove, a bottle of Champagne, plus Love2shop vouchers • Four-night hotel stay for two people in Cancun, Mexico with Sandos Hotels & Resorts to be won • Win Antler Luggage with Scandinavia Only
Visit travelbulletin.co.uk for details on the above websclusives
To respond to any of Sandy’s comments email lauretta.wright@travelbulletin.co.uk
February 17 2017
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Booking incentives First Class Holidays is sending travel agents a 15” cuddly Mickey or Minnie ‘Mountie’ for every Canada booking made until the end of this month. Email sales@fcholidays.com for details. ● Agents that secure and register a 2017 Uniworld booking by February 28 will receive a £50 Red Letter Days experience voucher. Agents also have the chance to win a £500 SpaBreaks.com voucher with every booking secured before the end of this month. Meanwhile, the company is giving agents the chance to experience their own luxury river cruise with savings of up to 75% for agents and a companion on a number of its European cruise itineraries. For details - and to claim the £50 Red Letter Days voucher and enter the competition, agents should email their bookings to agency.sales@uniworld.com ● Travel 2 is giving agents the chance to earn up to £220 as part of its ‘Every Day’s a Pay Day’ incentive running until February 28. Agents can earn between £10 and £200 T2 Rewards on a number of qualifying itineraries, with cruise and tour packages offering the most lucrative rewards. Agents should confirm bookings that include campaign partners Virgin Atlantic or Delta Air lines and email payasyouearn@travel2.com within seven days of the booking. The company is also offering the chance to win a holiday to South Africa for two as part of its latest campaign, ‘South Africa – Go on, find your wild!’ To be entered into the prize draw agents should make a qualifying booking to South Africa with flights and five nights’ ground arrangement by February 28 and winners will be selected at random at the end of the campaign. Details at travel2.com ● Newmarket Holidays is giving four agents the chance to join them on a fam trip to India. The itinerary includes visits to Delhi, Jaipur, Ranthambhore and Agra, with excursions to see the Taj Mahal and tigerspotting on safari, as well as other exciting stops in-between. For the chance to win a place, agents should make a long-haul booking with the operator by February 28. Winners will be picked at random in early March. For details see newmarket.travel/agent ● Sandals Resorts is celebrating the month of love with a new incentive. Agents booking a wedding or a ‘ReTie the Knot’ ceremony for their clients in a Club Level or Butler Elite Suite at Sandals Resorts will be able to toast the occasion with a pair of complimentary Silver Vera Wang Wedgewood Toasting Flutes. Agents can claim their flutes by downloading the form on sellingsandals.co.uk and emailing it to ukweddings@sandals.co.uk by March 3. ●
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AGENT Offer AQUA EXPEDITIONS is offering agents and members of the travel trade a discounted rate to travel on select Aria Amazon and Aqua Mekong departures. Three-, four- and sevennight educational departures are available on the Aria Amazon between February 24 and March 3 and April 7-14. Three-, four- and seven-night itineraries are available on the Aqua Mekong between March 3-10 and May 5-12. Each departure includes luxury accommodation in custom-designed suites; five-star guest service; adventures including biking, hiking, wildlife viewing and cultural meet and greets; educational learning experiences such as excursions into local riverside communities and guide presentations; culinary activities; and relaxation at the on-board spas and plunge pools. Accredited IATA agents are offered a special rate of $350 (£278) per person, per night, or $400 (£317) per night for single occupancy. Guests accompanying agents will receive 50% off gross rates (limited to one companion per agent). For details see aquaexpeditions.com or email reservations@aquaexpeditions.com
TEA TIME...To promote its free afternoon tea offer as part of its latest marketing campaign, SuperBreak’s sales team hav been taking afternoon tea to selected ageents around the UK. Pictured is the operator's Donna Smithson (left) with Jessica Lucas, sales and at Cannon Travel in Hoddesdonmarketing manager .
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Debut Singapore launch from Samadhi Retreats offers 20% saving package HOSPITALITY GROUP Samadhi Retreats has unveiled a new luxury travel experience with the opening of Villa Samadhi Singapore. The property is the group’s first hotel in Singapore and the group’s third property, expanding on a hospitality portfolio that includes Japamala Resort in Tioman Island, Villa Samadhi Kuala Lumpur and the group of Tamarind Restaurants in Malaysia and Singapore. The 20-room boutique hotel is housed in a heritage 20th century colonial garrison and has been designed to be reflective of its heritage and history, which pays tribute to the charm of old Malaya. The hotel is complemented by Tamarind Hill, which serves 100 traditional and modern Thai dishes created from heirloom recipes. To celebrate its launch, an 'Opening Special' package is available which offers a 20% saving off its best available rate for stays until April 30 and includes breakfast for two, daily evening cocktails for two at The Lounge as well as a turndown service with complimentary Cognac, Asian snacks and chocolate. To book or for more information email reservations@villasamadhi.com.sg or visit villasamadhi.com.sg
Caribtours relaunches Diamond Club for top agent partners CARIBTOURS HAS relaunched its Travel Agent Recognition programme - the Diamond Club, which is aimed at top elite agent partners who consistently support the operator. Over the past few years the company has seen its trade business continue to grow, with an increase of 20% yearon-year. The company's head of trade sales, Rebecca Burgess, said: "It is hugely important to continue to reward and give recognition to those agents who support us. We know our agents have a choice about which operators they want to work with and we never take this for granted. The Diamond Club is a way we can nurture the relationships that are so key to our business as well standing out from the rest of the crowd. Through the Diamond Club we can offer best prices and service and give something back to our agents.” The club consists of 47 agents throughout the UK who bring approximately £12million worth of sales per year. There are four main tiers within the club, with each level gaining a range of benefits depending on their tier. A dedicated website at caribtoursdiamondclub.com is available for members to review the benefits, along with event details and news, plus the company also produces a quarterly report for each member on their sales so they can see when they are performing.
Lighten the load with AirPortr
TOP OF THE POPS...The Global Travel Group team has been out on the road recently to reward its top-selling members for their outstanding sales performance in 2016. Pictured is the consortium's Marie MacDonald (centre) with Darren Vurnum (left) and Mark Haughton from Escape Worldwide.
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February 17 2017
AIRPORTR IS helping lighten the load this ski season by offering British Airways’ customers the opportunity to check in their skis and snowboards at their doorstep. For a limited time only, skis and snowboards go free with all AirPortr + Bag Check-In and AirPortr bookings. The recently launched service brings the airport bag drop to any London home, office or hotel, meaning holidaymakers can travel bag, ski and stress free to the airport without having to travel with their heavy winter sports equipment. They’re then free to head to security when they arrive. The next time passengers will see their kit and bags will be on the baggage reclaim at their destination. Prices start from £30 for the first bag for AirPortr + Bag Check-In and £20 for AirPortr, with each additional bag costing £10. Prices are regardless of size or weight, however all luggage must be within the customer’s airline luggage allowance. Bookings for the Ski Pass offer can be made online with promotional code ‘SKIPASS’. The company also offers a luggage pick up and delivery service without the ‘check-in’ element for passengers travelling on all other airlines and a return service from airport arrivals into London. For details see about.airportr.com/skis-go-free
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puzzlebulletin
Su Doku
Where Am I?
Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 007
A➠
B➠ C➠
D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, February 23rd. Solution and new puzzle will appear next week. The winner for 3rd February is Maria Scriven, Millington Travel in Lutterworth. February 3rd Solution: A=5 B=6 C=3 D=8
Crossword
A must visit for art lovers, this former fortress turned Renaissance Palace is one of the largest and most visited museums in the world. A glass pyramid in the Courtyard of Napoleon serves as the entranceway to eight departments and 38,000 pieces of art.
Fill in the crossword to reveal the mystery location highlighted by the green squares.
Number: 007
Across 1. Anaheim theme park (10) 5. Lively resort city in Thailand (7) 7. Flows through China (7) 9. Mr Butterfield, appearing in The Space Between Us at a cinema near you (3) 10. Orly International airport code (3) 12. One of the Leeward Islands (7) 14. State capital, named after a US president (7) 16. North Devon resort, with an exclamation mark at the end (8,2
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Down 1. Director of the Trainspotting films (5,5) 2. Country which shares a border with Andorra (5) 3. Polish airline (3) 4. Capital of Suriname (10) 5. This ancient city is Jordan's most popular tourist attraction (5) 6. Acapulco International airport code (3) 8. Sir who composed The Circle of Life (5) 11. Currency of Japan (3) 13. The Rialto Bridge spans this Canal (5) 15. Ostend-Bruges International airport code (3)
For the solution to the Crossword and Where Am I? Please see page 36 February 17 2017
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s av e u p t o £ 3 1 5 p e r p e r s o n
from £599pp 9DOLGIRUWUDYHO )HE 0DU
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it's time to visit usa & canada with air canada & united airlines 7RJHWKHU$LU&DQDGDDQG8QLWHG$LUOLQHVRIIHUXQULYDOOHGDFFHVVWR &DQDGDDQGWKH86$IURPVL[8.DLUSRUWVPDNLQJLWDZKROHORWHDVLHU IRU\RXUFOLHQWVWRFUHDWHWKHLU86$ &DQDGDVWRU\
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*T&Cs apply: http://www.travel2.com/sitecontent/terms/usacities17.html
The UK’s 100% Trade Only Tour Operator. Call Reservations FREE on 0800 0224 182
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PRESENTS
YOUR WINDOW INTO ALL THINGS CALIFORNIA
Sign up by February 28th to win an iPad or a place on the Visit California SuperFAM *
Visit California STAR Training Programme & Sales Companion + Make selling easier — switch to ‘consumer mode’ to inspire your customers + Keep up-to-date with what’s new and exciting + Immerse yourself in the destination with videos, image galleries & more + Learn at your own pace, with or without an internet connection by signing-up you will be entered into a competition to win one of four iPads or a place on the 10th Anniversary SuperFAM
*
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Attain badges and win your spot on a mega fam with Brand USA SINCE JANUARY, Brand USA has launched its new ‘USA MegaFam Airlines’ badge, which agents will have to pass in order to be in with the chance of winning a place in the biggest USA mega fam to date. Agents logging British Airways and American Airlines flights to the US can apply for a place on the trip, which is scheduled to take place from May 11-18. As part of the selection process, agents are also encouraged to earn as many badges as possible. The USA Discovery Program, Brand USA’s official travel agent training platform for the US, will be launching four new badges in the coming months including Chicago, Orlando, Paradise Coast and Wyoming. Each badge provides an overview of the destination, products and attractions, with in-depth sections focusing on accommodation, food and drink, nightlife, must-see and must-do experiences, plus new rides and car hire locations. For more information and for travel ideas see visittheusa.co.uk
Thomas Cook doubles educationals for trade partners THOMAS COOK has doubled the number of educational trips offered for its independent partners this year, including long-haul destinations Florida and Mauritius, as well as Croatia, Turkey, Mallorca, Tenerife, Santorini and Cape Verde. Agents can increase their chances of winning a place on a trip with every booking made with the company. The brand has also announced the continuation of its ‘Live Lounge’ VIP concert incentive for the fifth year running. Agents can enter a prize draw for tickets every time they book a branded holiday until February 28. Previous artists have included Beyoncé and Ellie Goulding. Agents should input their bookings in the ‘Trade Events & Incentives’ section online to be entered. Meanwhile, and new for 2017, the operator is giving one agent the chance to win two return flights to Las Vegas for
holidays booked by February 28. All bookings made with value added service upgrades on the trade website qualify if they are emailed to 3rdpartysalesincentives@thomascook.com Audrey Brooks-Wiggins, the company’s head of trade partnerships - commercial, sales and relations, said: “We recognise how important it is for as many of our independent agent partners as possible to experience our destinations and the quality of our exclusive hotel brands. By increasing our educational trips by 100% this year we want agents to feel supported through the peak season and beyond. “All agent partners should have received full details of the educationals and incentives on offer in a new 24-page, colour peaks guide, which is also packed with useful information about our range of own-brand hotels, plus early booking offers that are available.”
Bourne Leisure launches new online courses for 2017 BOURNE LEISURE has launched new, interactive, online training courses for 2017. ‘Train with Brainz’ offers training for agents across Bourne Leisure’s three brands - Butlin’s, Haven and Warner Leisure Hotels, as well as offering prizes and benefits. On successful completion of each course agents will be given the chance to receive a free day pass to experience one of the properties. If they make a booking they will be automatically be entered into a quarterly draw to win a Fitbit, with other bonus prizes throughout the year. Erman Housein, sales and marketing manager for the company, said: “Our training service is extremely important to us and we always strive to keep it fresh and fun. Our aim is to give agents the tools and knowledge needed to successfully sell our products and gain rewards. The new training modules for 2017 will give agents the opportunity to update their knowledge of our brands whilst also benefiting from more rewards.” Training courses can be accessed at bourneexpert.co.uk
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ON THE CASE…Julie Bamford from Co-operative Travel receives a case of quality wine from Cox & Kings’ Greg Thurston.
TALKING TITAN…Emily Parks (centre) of Titan Travel pictured with Janice Davidson (left) of Althams Travel and Helen North, High Riding Travel.
Agents across Leeds joined Travel Bulletin’s Escorted Tours Showcase at the Crowne Plaza last week. Embarking on a whirlwind session of networking & presentations covering some of the most exciting parts of the world, agents got to chat with cultural specialists and operators, enjoy some fine food and win some fabulous prizes!
BINGO WIN…Travel Bulletin’s Simon Eddolls congratulates Michelle Harriman from Hanson Travel as the Bingo Winner.
TUNISIAN TALK…Sami Tounsi of the Tunisian National Tourist Office presents to a room packed with agents.
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JUST FOR YOU…Georgia Lewis (left) of Just You & Travelsphere awards Amber Wignall of Not Just Travel with a voucher for a Carluccio Italian Hamper.
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TRAFALGAR TREAT… Mike Pickering (left) of High Ridings Travel was the winner of a £50 Love2Shop Voucher presented by Trafalgar’s Mark O’Neill.
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WINE WINNINGS…Elisa-Maud Tersou (left) from Turismo Chile presents prize winner Debra Dickson, Thomas Cook with a bottle of Chilean wine.
ADVENTURE BOUND…G Adventure’s Tim Hardie (right) presents Vishnu Mistry of Shree Ashvin Travel with a £500 voucher that can be put towards any of the operator’s worldwide adventures.
HAMPER PRIZE…Charlotte Sargeson (right) from The Big Journey Company presents Kay Sanderson from Footloose with a Luxury Lake District Hamper.
CHATTING COSMOS...from the left, Kelly Calver from Cosmos Tours & Cruises chats with Rachel Dartnall-Smith & Samantha Mancrief from Pebble Shore Travel.
Want to get in on the #TBSHOWCASE action? Then why not join in the fun at our North America Showcase in Dublin on March 20 & Bristol on March 21. Reserve your place by emailing oliver.barton@travelbulletin.co.uk travelbulletin.co.uk
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Online training from Diamond Holidays
Travel 2 Academy boosts online modules & promotes ‘learn & earn’ scheme
SINCE LAUNCHING its online agent training last year, Diamond Holidays Group has seen more than 350 agents complete the various training modules on the course, including a large proportion of agents registering with the operator for the first time. Rebecca Brett, agency sales manager for the company, said: “We’ve been really pleased with how popular the online training has been so far. There’s been a notable increase in the number of agents registering with us, as well as the proportion of new bookings coming in via agents. This is proof that training really works and is incredibly important. These online modules are bitesized, but each contributes to improved product knowledge and enables agents to more confidently and better advise their clients - leading to more bookings.” The group, which includes The River Cruise Line and Diamond Rail Holidays, now offers three training modules with OTT. For more information call 0844 544 7581 or e-mail rebeccabrett@diamondhols .co.uk
TRAVEL 2’S ONLINE agent training academy offers bitesized learning modules each taking no more than 25 minutes for agents to complete. A ‘learn and earn’ scheme is in place, where agents can earn points on their T2 Rewards card following the completion of each module. A total of 46 different training modules and new courses have been added to the academy including a dedicated cruise section, providing agents with an overview of key cruise partners and designed to complement the ‘Cruise Plus by Travel 2’ module which outlines the operator’s dedicated cruise brand; Oceania Cruises and Regent Seven Seas in cruise; ground partners including Blue Waters Antigua, Samaya Seminyak Bali and Alamo; China Southern Airlines and AeroMexico in Air; and a dedicated Simply Luxury by Travel 2 Short-Haul and Long-Haul. New destination modules include Chile and Tourism Vancouver, with Visit Orlando and Qatar Tourism to be released shortly.
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Access all areas of Gold Medal & meet the team in Preston this April THIS YEAR marks the fifth year of Gold Medal’s ‘Access All Areas’ training days, with at least two events scheduled for agents each year in Preston. The operator will be holding its next training day on April 26, and agents will be invited to the company’s office in Preston where they will receive an in depth insight about the company and meet the teams across the business. There will be supplier training sessions throughout the day including the Department of Tourism and Commerce Marketing, Elite Island Resorts, Tourism Australia and Destination Canada. In the past, the operator has received 100% positive feedback from agents who have attended the day. The day is aimed at providing agents with an insight into how the company operates, as well as the chance to learn more about getting help and support, plus the chance to meet the people behind the voices that agents may often speak with over the phone day-to-day.
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Visit Orlando hosts March roadshows with the chance for agents to win a fam trip VISIT ORLANDO, in association with Walt Disney World Resort in Florida, SeaWorld Parks & Entertainment and Universal Orlando Resort, will take to the road next month for a host of travel agent training events. With the addition of Dublin for the first time, the roadshow will visit ten cities across the UK, kicking off on March 6 in Manchester and concluding in Dublin on March 30. The sessions will also provide the chance for agents to win a place on the tenth anniversary of Visit Orlando’s VIP super fam in the autumn. Agents should register their interest by February 27. For further information see visitorlandoevent.cvent.co m/roadshow17
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Industry Insight by... Booking trends, BA and Trump are the hot topics this month for Neil Basnett, chief executive of the Elite Travel Group...
F
ROM CONVERSATIONS with many of our members and having started to receive sales statistics from some of our suppliers, it would seem that there is scarce gloom amongst the great travelling British public when planning or booking overseas holidays! Several of our members have told me that they have had a record-breaking January, which is especially encouraging seeing that these same agents had their best January ever only last year! Bearing in mind that holidays are averaging out at costing roughly 10% more than this time last year owing to the current weakness of the pound against major currencies, this logically means that revenues will increase: although the numbers of clients actually booking may show a slight decline (with not much evidence of this so far), it is revenue that affects companies’ accounts and not passenger numbers. Let us hope that this general all-round optimism for a good selling year continues as some have already told me that February has started fairly slowly for new bookings. There was no general surprise when Thomas Cook announced that their shops were no longer going to be able to sell Jet2 holidays to their clients. What was surprising however was that it took them so long to take this decision seeing the very rapid growth of Jet2 with their further expansion into Birmingham and Stansted airports. With TUI having already taken a similar decision, this means yet again that independent travel agents remain the only businesses on the High Street that are able to offer their clients the full range of holiday options available to them. Thomas Cook in particular is making great strides in supporting Elite in 2017 and it is heartening to have such wonderful assistance from Kevin and the team. It will be lovely to have British Airways flying out of Birmingham Airport again after a gap of ten years. They are launching themselves onto three already popular routes so it will be interesting to see how their prices compare with the current crop of airlines already serving
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the destinations. They can no longer of course boast that they are a full-service airline within Europe. It will be fascinating therefore to see how many cost-conscious passengers choose to buy their sandwiches from the Marks and Spencer shop located within Birmingham Airport rather than paying inflated prices for the same products on the flight! I wish British Airways more luck than Flybe had with the Florence route: this was not because there was not demand for the destination, but Flybe had under-estimated the strength of the Italian sun in the summer months and this affected the performance of the plane as it became over-heated! I have never known an American President to so dominate news bulletins, almost on a daily basis! He has only been in charge for around a month and if it is going to be like this for the next four years, history will never be allowed to forget this presidency. As far as the travel industry is concerned, he has already had an impact owing to his hastily introduced ban (subsequently overruled) on certain nationals entering the US. I just hope that his actions do not deter British travellers from spending their holidays in the US as so many love holidaying there. I fear that his visit, legitimate as the elected US president, to this country will be stormy and I hope that it does not cause too much disruption in London. I am looking forward to flying over to Mallorca next weekend to finalise the details of our conference to be held on the island between 13th and 16th October. In addition to this being our 20th conference with the first having been held in Palma, we are also celebrating the 40th anniversary of Elite Travel Group (nee Midconsort). What better theme to have for our conference other than…’Life begins at 40!’ Fortunately, to date we have had a happy, enjoyable and prosperous life and, with the support of our wonderful members, all of us within Elite will strive to ensure that the next 40 years are just as memorable. Sadly, I can’t guarantee that I personally will be writing such words in 40 years time!
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Joanne Peters UK Agency Sales Representative, Palladium Hotel Group – represented by Lotus
On weekends I like to... Spend time in London catching up with friends.
My one weakness is.... Impatient - wanting everything right now!
How do you relax? Shop, shop, shopping!
What gives you the greatest satisfaction? Discovering somewhere new.
What’s your favourite gadget? It would be between my iPhone and my straighteners!
Who is your celebrity crush? Danny Dyer and Freddie Ljunberg. Who would you most like to be seated with on an aeroplane? Bear Grylls or Piers Morgan. Which fictional character do you most liken yourself to? Dora the Explorer.
What's your favourite movie or TV programme? Sex In The City or a 90s classic - Girls Just Want To Have Fun. What is the last picture you took on your phone? A screen shot of a beach I want to go to on my next holiday. What is the strangest thing you have ever eaten? Shark. What has been your most extravagant purchase? Jimmy Choo’s limited edition shoes! Do you have any nicknames? ‘Josephine’, ‘The Peters’ or ‘Jo (dot) Ann’. What's the best compliment you've received? You can tell how much you love your job by how excited you are and that massive smile! My greatest strength is... My enthusiasm.
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What other companies/organisations have you previously worked for? Virgin Atlantic, Thomson Cruises, Thomson Holidays, Thomas Cook, Manos, Sunworld, Aphrodite Waterpark in Cyprus and Co-op Travel. What do you love about the travel industry? Meeting new people and the opportunity to travel to amazing destinations. If you could change one thing in the industry what would it be? More time off to see more of the world.
What's a typical day like? Every day is different and equally fun. I could be calling agents who have won a holiday one minute, attending large travel shows the next, or meeting new agents for training and sales updates. I’m also responsible for organising incredible fam trips and getting to show all of our brands to groups of agents all around the world. Today I’m booking my flights to Cancun for my resort visit to our newly refurbished Grand Palladium White Sands in Riviera Maya. What is your top travel tip? Don’t plan every last minute; unplanned moments and lots of random photos sometimes make the best memories! Where’s your next holiday to? Montenegro and Croatia in May, Marbella in June, Ibiza in July. Where currently ranks highest on your travel wish list? At Lotus, we have just launched our new Lotus LATAM division which makes me want to discover even more of South America. First on the list is the Grand Palladium Imbassai Resort and Spa in Brazil.
What's the best thing about your job? The diversity of the Palladium brand means I’m lucky enough to stay in the exclusive Ushuaïa Ibiza Beach Hotel on the party island of Ibiza one week and then chill out in a relaxing suite in the Grand Palladium Jamaica Resort & Spa the next! All of this combined with being on the road and meeting new suppliers and agents.
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TRAFALGAR’S TEN-DAY ‘Greek Island Hopper’ takes in the Aegean island of Mykonos before heading south to Santorini. Guests will spend three nights on the island, free to explore, swim, sunbathe and relax, before being whisked back to Athens on a short flight. Prices start from £1,950 per person and include hotel accommodation with breakfast, flights and ferry connections, optional experiences and the services of a travel director.
Earn free stays in the Med with Cyplon’s agent incentive CYPLON HOLIDAYS is offering agents a range of offers and incentives for bookings made across the Mediterranean. One of these is the opportunity to earn a free stay for themselves and a partner by making a booking at one of the operator’s selected hotels. For example, agents who make a single booking for two at Four Seasons Hotel in Limassol, Cyprus for a minimum of seven nights will themselves earn a free seven-night breakfast stay at the property. When four bookings are made for two passengers for a minimum of seven nights at the five-star Grace Mykonos in Greece, agents will be rewarded with a free fivenight stay. Agents can also earn a £10 voucher per adult booked on Gold & Silver package
holidays to any destination featured by the operator, with a minimum of seven nights for two adults and a minimum booking value of £1,000. In addition, a £10 voucher can also be earned for all hotel-only bookings on Gold & Silver commission levels, with a minimum of seven nights and for two adults. Agents who make a booking of more than £5,999 will receive a free gift of their choice, on top of the other incentives, including a choice of Rose Bubbles and Champagne Chocolate Truffles, Bordeaux Wine and Chocolate, Swiss Chocolate, High Tea Hamper and an Afternoon Tea and Rose Hamper. Log in to the agents page at cyplon.co.uk for further information.
Spring time savings in Sicily with Sicilian Places SICILIAN PLACES is offering extra savings of up to £100 per person on selected April departures, valid for seven-night stays at the five-star Belmond Villa Sant’Andrea Hotel. Close to the historic town of Taormina on the east coast of the island, the hotel is part of the operator's Luxury Collection and benefits from coastal views, its own private sandy beach, restaurant and wellness centre. The operator also features sister hotel, Belmond Grand Hotel Timeo, within its Luxury Collection, a second five-star property close to Taormina. Guests staying at either of the Belmond hotels are permitted to use facilities across both, with a free shuttle also available. The operator is highlighting seven nights at the Belmond Villa Sant'Andrea from £1,380 per person saving £160 per person, with flights from Manchester, transfers and breakfast accommodation included. Further discounts are also available on upgraded room types. Call 01489-866994 or visit sicilianplaces.co.uk for more information.
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Peter Sommer Travels explores ancient Sicily this May TRAVELLERS CAN discover the legacy and diverse traditions of the Greeks, Romans and Byzantines on Peter Sommer Travels’ 14day tour of Sicily. Guides will lead tours around the templecrowned cities of Selinunte and Agrigento and the vine-clad slopes of Mount Etna. There will also be opportunities to explore piazzas and meandering streets, while accommodation is based in rural estates and hotels, complemented by meals in specially chosen restaurants, wineries and local trattoria. Departing on May 14, ‘Exploring Sicily’ costs from £4,530 per person based on two sharing, including breakfast, most lunches and dinners, excursions, entrance fees and transfers. Flights are excluded. Call 01600-888220 or visit petersommer.com for more details.
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Travelsphere explores Sicily and follows in the footsteps of Montalbano THE CHANCE to marvel at the Monreale cathedral, visit the Temple of Zeus in Agrigento and enjoy the views of Mount Etna are some of the highlights of ‘Classic Sicily’ and ‘Secret Sicily’, two of Travelsphere’s most popular tours to the island. Colin Wilson, sales director for the company, said: “Classic Sicily has quickly become one of our top selling tours of the year so far. The included highlights of this holiday are breathtaking - from the cliff top town of Taormina to the pretty fishing port of Cefalù. In addition to the sights, we stay in two wonderful four-star hotels so our guests can take time to relax and reflect on all that they have seen each day.” Clients have the option to visit Mount Etna by cable car or, for those who want to go the extra step, there is a journey higher up the imposing volcano in a 4x4 vehicle. At the halfway point of the tour, the Roman Villa del Casale awaits with its complex collection of Roman mosaics, as does the UNESCO-listed Palermo, Sicily’s vibrant capital with a visit to the Monreale Cathedral. Prices start from £899 per person for the eight-day tour. Secret Sicily also offers an eight-day itinerary with prices from £1,119 and the tour takes in a number of the filming locations made famous by the Montalbano detective series, the television adaption of the Andrea Camilleri novels. Highlights include the former fishing village of Marzamemi and Puntasecca, the fictional ‘Marinella’ in the TV series, where Montalbano’s beach house stands. There is also a visit to the UNESCO-listed town of Scicli. Visit travelsphere.co.uk or call 01858-588406 for more details.
Mallorca’s Castell Son Claret celebrates spring with special packages THE 38-ROOM Castell Son Claret in Mallorca is offering a range of special packages to mark spring, valid for stays until the end of March. An Almond Blossom package offers a three-night stay in a suite with breakfast and three spa treatments per person using almond harvested from the garden as the main ingredients for a full body exfoliation, massage and enriching body wrap.
Each stay is complemented with an almond-themed farewell gift and the package costs from 1,770 euros per suite for three nights. Guests looking for an early season getaway can also take advantage of the resort’s three-for-two offer. Guests booking three consecutive nights in an estate double room this month or next will pay 197 euros (usually 295) per room, per night including daily breakfast.
Onsite facilities at the historic 19th century former castle include private terraces and gardens and selected rooms with private pools.
Mountains v Beaches: Corsican Places introduces new touring holiday
AFFORDABLE CAR Hire has a variety of special deals on car hire that agents can upsell to their clients when booked by March 31. As a lead in price, a week’s car hire for a Ka or similar type vehicle in the Balearics can be booked for £10 with OK Rent A Car when made through Affordable. In Cyprus - and with a lead in price of £121 for seven days - car hire with Manos Car Cyprus through the company also offers an additional driver for free; first two basic baby, child and booster seats; free upgrades on selected models; in-city delivery and collection; fast track and VIP service. Visit Affordablecarhire.com or call 03459-000420 for details.
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CORSICAN PLACES has introduced a new self-drive touring holiday, which provides customers with the opportunity to experience the island's mountainous scenery, against some of its best beaches. During the 14-night holiday customers will be able to explore the natural beauty of central Corsica in Corte - the island's former capital and university town, along with the rugged coast in Piana, the local markets and atmosphere in L'Ile Rousse, plus the fishing village of Pinarello. The tour is the latest addition to the operator's growing collection of self-drive touring holidays, with others including a Corsica and Sardinia twin-centre option and an exploration of some of Corsica's most authentic sights. As an example of prices, 14 nights lead in at £2,699 per person including British Airways’ charter flights, car hire, and breakfast accommodation at the four-star Hôtel Dominique Colonna, Hôtel Capo Rosso, Hôtel Libérata and Hôtel le Pinarello. More information can be found at corsica.co.uk/blog/ or by calling 01489-866931.
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Sunsail introduces Mallorca flotilla
See the flamingos at the MarBella Corfu LOCATED AMIDST the olive groves and Agios Ionnis Peristeron beach, the five-star MarBella Corfu provides a range of marine and terrestrial wildlife opportunities. In September guests will have the chance to watch the advent of flamingos at the wetlands of Alikes Lefkimmis or Chalikouna Beach located within easy reach of the property. Combine this with a natural Apivita spa, heated pools and a selection of gourmet options and the hotel lends itself to a Mediterranean family retreat. Family accommodation includes new bedroom suites with private pools, while a superior double room with a sea view costs from £65 per person, per night on half-board. Visit marbella.gr for details.
FOR THOSE looking to discover the Balearics, Sunsail has confirmed that its new Mallorca flotilla will be available from July 1. Ideal for sailors with some previous experience, sailing on a flotilla from Mallorca gives holidaymakers the freedom to discover coastal sailing, with the peace of mind of a preplanned route. Highlights include a welcome sangria party, gothic cathedrals and cliffside calas, sandy anchorages and stern-to moorings, a final day paella party plus visits to some of the region’s most famous landmarks such as Dragon Caves and Cabrera National Park. Just off the coast of Mallorca the Cabrera Archipelago National Park is a group of protected islands that shelters underwater meadows and offers some of the Mediterranean’s best scuba diving, with visits from groupers, octopi, loggerhead turtles and even dolphins. A flotilla includes cruising with up to 12 other boats and a lead boat with a mechanic, skipper and hostess on board for support and guidance. Non-sailors can also hire a skipper to get them where they need to be. Prices for the Mallorca flotilla start from £2,683 for one week on a three-cabin Sunsail 36i, classic monohull which sleeps up to eight people, including flotilla fee. Flights and transfers can be booked individually. This flotilla runs from July 1 until September 23 with the liveliest sailing generally around spring and autumn, and the breeze calming slightly in the summer months. For details visit sunsail.co.uk or call 0844-417 2110.
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Olympic Holidays adds new packages to Sicily, Corsica & Sardinia
‘MEDITERRANEAN ESCAPE’ is a ten-day trip offered through Contiki that begins in Rome and travels down the Amalfi Coast and across to Pompeii, followed by a trip to Greece for an adventure through the mainland. Travellers will have the opportunity to addon Greek island-hopping itineraries and prices start from £1,071 per person including breakfast accommodation, transport and the services of a trip manager.
SICILY, CORSICA and Sardinia are all new destinations added to Olympic Holidays’ programme for this year. In Sicily the five-star star San Domenico Palace Hotel is built on the site of a 15th Century monastery with views of Mount Etna and Taormina Bay, complete with a spa and a Michelin star restaurant. The operator features seven nights from £1,599 per person based on two travelling, which includes breakfast accommodation in a twin or double room and flights on May 6 from Gatwick. The operator is also offering seven nights at the Diamond Hotel & Resort Naxos, Giardini Naxos in Sicily from £899 based on two travelling. Meanwhile, the Marinca Hotel on the island of Corsica is also available to book. Located on the Olmetro seafront on the west coast of Corsica, the five-star property offers private beaches, a spa and three restaurants. A sevennight stay costs from £1,499 based on two travelling on a room-only basis in a double room including flights from Gatwick. Departures are available from May 7. For sightseeing in Sardinia the operator is offering seven nights at the Hotel Carlos V, Alghero from £969 based on two travelling. It includes seven nights’ breakfast accommodation in a twin or double room and Gatwick flights. For bookings call 020-8492 6868 or visit olympicholidays.com
PRESTIGE H O L I D A Y S
.C O.U K
CONSTANTINOU BROS ASIMINA SUITES, CYPRUS Prestige Holidays offer the best prices to this fabulous ‘adults only’ hotel. Book before 30 April to get the best prices and offers - free half board or reduced Deluxe All-Inclusive supplement & free room upgrade. From only £1029 per person for a week in April.
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01425 480400
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With a private sandy beach, crystal clear waters and breath taking panoramic views, Daios Cove Luxury Resort and Villas offers designer rooms, suites and villas at their finest. Indulge in the new Residents Club, a brand new concept offering a unique range of inclusive benefits created exclusively for Villa guests. With its coastal views and beach setting, Daios Cove offers an awe-inspiring escape in Agios Nikolaos of Crete
For more information on how to book email: Scott.langridge@daioshotels.com
www.daioscovecrete.com
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Prestige Holidays highlights new additions across the Mediterranean PRESTIGE HOLIDAYS reports that while sales have decreased compared to the same period last year, January bookings remain ‘strong’ with many featured destinations showing single digit increases. With early bookings providing the best deals, the operator has seen a trend in clients booking just prior to an offer expiring. Mindful that availability will be tight this summer, the company has added more properties and additional beds in anticipation of this. In Sicily, more than half of the operator’s sales are in resorts and hotels away from the traditional Taormina tourist area. The operator’s brochure extends to 76 pages including Puglia and the Aeolian Islands to offer a comprehensive programme. In Mallorca for this year, the operator’s standalone brochure features five new resorts including Portals Nous on the south west coast and Cala d’Or on the south east coast. In the north, the sleepy resort of Cala Sant Vicenç is offered along with the laid-back village of Canyamel on the east coast. Further south along the east coast is Porto Petro – a small picturesque port with the Mondrago Nature reserve as a backdrop. Prices start from ÂŁ493 staying at Hotel Romantic in April with Monarch scheduled flights from Gatwick and transfers. The price includes a saving of ÂŁ50 per couple if booked by February 28. A number of escorted tours to the Mediterranean islands also feature in the 2017 programme. These include, ‘The Cultures of Crete’, ‘Mythical Messina’ and the ‘Highlights of Malta and Gozo’. Prices start from ÂŁ1,049 per person for a four-night ‘Highlights of Malta and Gozo’ tour including flights, accommodation, tours, transport and the services of a tour manager. David Skillicorn, general manager for the operator, said: “The Mediterranean islands are perceived ‘safe’ and familiar European destinations. However, rather than focus on the key tourist resorts we’ve deliberately chosen areas that shy away from the crowds to offer clients a more authentic experience, so they can really holiday like a local. “To add to their appeal, there are plenty of activities and events taking place on many of the islands to generate interest. Paphos, the Capital of Culture for 2017, is very much on the travel news agenda, so too is Malta, which is set to take the mantle in 2018. Plus, television programmes, like the BBC's adaption of the John Le Carre's ‘The Night Manager’ and Rick Stein's Long Weekend programme, which covered Palmero, certainly raise the profile of island destinations.â€? Visit prestigeholidays.co.uk or call 01425-480400 for more information.
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PRESTIGE H O L I D A Y S
.C O.U K
BERMUDA-The 35th America's Cup Final The America’s Cup is the oldest trophy in international sport and is yachting’s biggest prize. In 2017 the eyes of the world will turn to Bermuda where the best sailors on the fastest boats will do battle. It will be a very exciting time for Bermuda and we wish Sir Ben Ainslie all the luck in world. If you want to be a part of it - we have packages available – so just give us a call and we can put something together for you. Prices from £2829 on 5th June for 7 nights at Grotto Bay Resort to watch the Qualifiers – with on-water spectator boat tickets on 8th, 10th & 11th June.
Plus many offers the rest of the year - including 2 free nights at some hotels.
01425 480400
25 09
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bermuda
Free & affordable activities to recommend
Bermuda beckons as it hosts the 35th America’s Cup BERMUDA IS set for an exciting year; as the home of the 35th America’s Cup, presented by Louis Vuitton, the Atlantic archipelago of 181 islands will host one of the world’s most prestigious sailing competitions and will introduce a number of new experiences for visitors to enjoy the islands’ warm and welcoming lifestyle. The sailing regatta, which will take place between May 26 and June 27, will see some of the world’s best sailors compete, and there will be various ways to watch the action on land and on water with accommodation packages also available. Spectator ticket options include the America’s Cup Village in Royal Naval Dockyard with standing or grandstand seating; official spectator boats; and views from the Longtail Lounge or Goslings Dark ‘n’ Stormy Island Bar. These can be purchased via the official America's Cup
ticketing site or with official travel providers, Travel Places. Helm Events is also offering an alternative way to experience the excitement of the racecourse with weeklong packages where guests can stay and watch the racing action unfold on a catamaran. Those visiting the island in the lead up to the event will also be able to witness the six America’s Cup teams, including British team Land Rover BAR led by Sir Ben Ainslie, training on their foiling catamarans on the Great Sound – the natural Amphitheatre where the race will be held. Due to high demand at the end of the America’s Cup in June, British Airways have announced an additional roundtrip service on June 28. For more information visit gotobermuda.co.uk
Blue Sky helps ‘pop the question’ with new flights BLUE SKY Flights has introduced a unique way to pop the question for those seeking a more unconventional proposal. Flying over Bermuda in a Cessna 172 aircraft, pre-made letters spelling ‘Will you marry me?’ will be displayed on a beach of the client’s choice with a special Champagne toast on landing. Photos and video from the wingtip and from the on-board dash cam will capture the reaction and be provided digitally. For more information visit blueskyflights.bm/proposal
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- Embrace the day with an early morning stroll to see the sunrise in the east at Gates Bay. Visitors can stand in the footsteps of early British settlers who arrived onshore in 1609 and take in a piece of island history. - Suggest a stroll to the town of St. George where there's history around every cobblestoned corner. - Climb the 185 steps to the top of The Gibbs' Hill Lighthouse, the oldest cast iron lighthouse in the world for panoramic views of the island. - Keep an eye out for the ‘Humpback Parade’ as these majestic whales often put on an acrobatic display as they migrate north, which can be seen from various vantage points on the island. - After a day of exploring, travellers can watch the sun sink into the waters at Daniel’s Head Park which overlooks the waters of Somerset Long Bay. Grab a picnic table near the water and marvel as the moon rises.
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bermuda
DURING MARCH and April each year an estimated 15,000 Humpback whales migrate to the north Atlantic feeding grounds with their young, captivating the residents of Bermuda as they swim through the waters around the island. Known locally as the ‘Humpback Parade’, this natural procession signifies the start of spring and is the best time to see the whales on their journey. It’s possible to watch them from various vantage points on shore or, to get a little closer to the action, visitors can take a whale-watching tour with the chance of seeing these 40-ton creatures putting on an acrobatic display. Island Tour Centre offers excursions from £69 per adult. Visit islandtourcentre.com/whale-watching
Fred. Olsen’s Boudicca heads to Bermuda on 26-night itinerary this June FRED. OLSEN Cruises has put together a 26-night ‘Bermuda, Azores & the America's Cup’ cruise which will enable guests to experience all the action of the 35th America's Cup, taking place in June in Hamilton where the line’s Boudicca will spend three nights. The nautical event will test the skills of the world’s best sailors – including Britain’s Olympic hero, Sir Ben Ainslie, as they race their multi-million dollar catamarans at speeds of up to 50mph. Furthermore, with a three-night extended stay in Hamilton, guests will also have time to experience what Bermuda has to offer. Clients are advised to also make time to check out the historic 18th century Royal Naval Dockyard, which today is home to shops, restaurants, galleries and other attractions, plus wander along Front Street, which is where they can find some of Hamilton's finest restaurants and bars. Either side of its call to Bermuda, Boudicca will also visit a collection of Portuguese islands and cities. Exiting Liverpool on June 9, the ship will stop in Leixoes for tours to Oporto; Madeira; Ponta Delgada, from where travellers can visit the Sete Cidades crater lakes; and the city of Horta on Faial Island. On the return journey guests will divert to the Azores once again, visiting Lajes das Flores and Praia da Vitoria. Prices start from £3,199 per person. For further information see fredolsencruises.com
Early booking offer sees surge in Prestige Holidays’ Bermuda business PRESTIGE HOLIDAYS has reported strong sales to Bermuda resulting from the success of its ‘Pink Sale’ early booking promotion. The incentive, coupled with the fact that the destination is hosting the internationally renowned Louis Vuitton 35th America’s Cup final this year, has led to increased interest in the destination. Nicky Shafe, marketing manager for the operator, said: “There’s a certain buzz about Bermuda this year. We've noticed a rise in enquiries relating to the America's Cup event. Many clients are keen to visit in late spring when the weather is great, plus they'll have the opportunity to see the sailors competing. “In addition, the tourist board has introduced a whole range of new product - from sailing programmes and restaurant weeks to yoga retreats, which add to the island's appeal.
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We’re also excited by the prospect of new hotel openings, as well as refurbishments of existing properties over the next year and beyond. “With its strong colonial past, pristine pastel coloured houses and pink sand beaches, Bermuda is popular with clients seeking a sophisticated and safe island escape. Plus, with a seven-hour direct flight with BA it makes a great mid-haul short break destination.” The operator is currently offering savings of up to £572 per couple on selected stays at Grotto Bay Resort. A week’s stay departing on April 24 costs
from £1,722 per person, including two free nights, saving £572 per couple. This includes midweek flights with BA from Gatwick, room-only accommodation and private transfers. During the America’s Cup the same package costs £2,829 departing Gatwick on June 5 for seven nights room-only at Grotto Bay. It includes private transfers and three on-water spectator tickets per person included on June 8, 10 and 11 to watch the Challenger races. Call 01425-480400 or visit prestigeholidays.co.uk for more information.
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bermuda
s k l a t l e v Tra nn, holiday
by John Gui
Yoga breaks for all the family from On & Off the Mat
researcher
It’s surprising what you might just find… Our regular guest columnist, John Guinn, runs Holiday Hut and regularly contributes to UK Health Radio.
W
HEN I was a kid looking for a lost cricket ball I always discovered something. Such as the ball had rolled into some doggy-do (do you remember when it always went white when it dried?), or sometimes I’d find a ‘specialist’ magazine. These run-of-the-mill discoveries are nothing when compared to what Carl Gibbons and Edgar Hollis found in Bermuda’s Hamilton Parish in 1907. Their cricket ball disappeared down a hole. Balls weren’t cheap back then so it had to be recovered. When one of the boys crawled into the hole, it became apparent that this was not your ordinary cavity; what the boys had discovered was the entrance to a spectacular cave. The islands that make up Bermuda only cover around 20 square miles and had been populated for 300 years at the time, so I’m surprised that it took so long for the caves to be discovered. Then again, the islanders did seem to lose interest in things; why else would there be two ‘Long Islands’ among the group of islands that make up Bermuda? The landowners, who had not noticed the hole in the 15 years they had owned the property, were informed and they immediately investigated. There wasn’t much in the way of health and safety back then. Bernard Wilkinson, who was just 14 years old, was tied to a rope and lowered into the cave. His equipment for the 140ft. drop? A bicycle lamp. The Crystal & Fantasy Caves are now one of Bermuda's top visitor attractions. Visitors, who don’t need to bring their own lights or be lowered down on a rope, are able to see deep, clear underground pools of azure blue water and cave ceilings adorned with chandelier clusters and delicate crystallised soda straws. The cave owners claim that visitors will experience the same sense of awe as the teenager dangling from a rope did more than a hundred years ago…which is infinitely better than the ‘aww’ I experienced when looking for my lost cricket ball. For more information on the caves visit http://caves.bm
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INTRODUCING A new and unique attraction for the tranquil traveller to Bermuda, Bermudian Entrepreneur, Kallie Marcus, has launched a yoga retreat named On & Off the Mat. The all-inclusive yoga packages run through the company welcome visitors for three days and four nights and feature beach runs, paddle board yoga, meditation and spa treatments. There are three experiences to choose from: ‘Run & Relax’, a long weekend in Bermuda with each day starting with a healthy runner’s breakfast followed by a combination of trail and beach running, plus yoga, massage and spa treatments; ‘Expand & Explore’, which is geared towards the whole family, where parents get some ‘me time’ while the kids are off exploring or taking part in activities; and ‘O’Hana - bring your family’, which is designed for yogis of all levels who are looking to expand, explore, detox, nourish and find peace through conscious movement and meditation. Experiences cost from £636 and can be booked online at Go Kinetix. Accommodation and flights need to be purchased separately.
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s n io t c a r t t a & s themepark
What will you do when you get there? Annabel Cove, head of trade sales for DoSomethingDifferent, shows agents how they can set themselves apart from the competition by asking this simple question. IT’S YOUR wonderful experiences whilst on holiday that you tell your family about, share with friends on social media and work colleagues over lunch. It’s these special moments that as travel professionals you can provide for your customers to ensure that they don’t miss out. The challenge of course is that many attractions and experiences are seen as a discretionary purchase. A couple could travel to Madrid for instance and may like the idea of doing a city tour or catching a show, but it’s easy for them to think ‘we’ll see how we feel when we get there’ or ‘it depends what the weather is like’ and ‘it depends how much money we have’ and so on. The big three: Save time, save money & don’t miss out It’s important therefore to communicate three key messages when selling attractions that will improve your conversion and your customer’s holiday. You save their time with ‘skip the line’ passes to some of the world’s most visited attractions like Sagrada Familia, The Vatican and Empire State Building; you save their flash money by ensuring they won’t get ripped off in resort by giving them access to discounted rates; and you can guarantee that they won’t miss
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out at popular attractions that sell out fast – in effect you enable them to do what they want, when they want. One of our secrets to selling attractions is to build them into the conversation from the start: “Holidaying to NYC? How exciting! Well, you won’t want to miss the perfect selfie from the Top of the Rock… ” A walk in the park At DSD we love theme parks. From Despicable Me to Spiderman, Mickey Mouse and Harry Potter, theme parks offer memorable holiday experiences for all ages. Pre-booking clients’ park passes is also a walk in the park in comparison to, say adding a Pigeon Flying Session in Delhi! The level of intent in theme park destinations is much higher as customers know they’ll have to book their tickets sooner or later and there are so many compelling reasons to buy before they travel. Theme park passes are cheaper to pre-purchase with UK exclusive rates - and it saves your clients stress and time at the gates with turnstile ready tickets, dispatched to clients five weeks before departure. Real tickets mean your customers won’t need to queue at guest services to exchange vouchers for tickets –
why queue for tickets as well as the rides? Use your own experiences At DSD we offer trade concessions for you and your family travelling, as well as experience-led fams with no site inspections and time to do your hair. This ensures that you can become inspired attraction and experience ambassadors. Our team knows our products, so use their knowledge and draw on your own experiences to make personal suggestions and position yourself as an expert. This will lead to happy customers and repeat business every time. Adding attractions and experiences to your customers’ holiday is not about hard selling but providing the best possible holiday experience. They trust your knowledge of their chosen destination and you are uniquely placed to make suggestions to enhance their holiday time. This is also a fantastic opportunity to differentiate yourself from your competitors. Anyone can sell flights or a hotel, but including one of the Seven Wonders of the World such as the Grand Canyon in Vegas can make it truly unforgettable. At the same time, you’re increasing your revenue and booking margin, and building a long-lasting customer relationship.
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themeparks&attractio
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Ferrari Land to open at PortAventura World this April TICKETS ARE now on sale for PortAventura World Parks & Resort’s newest theme park, Ferrari Land. Opening on April 7, it will be the third theme park for the resort and coincides with the opening date of the theme park’s 2017 season. The new Land will offer 11 attractions including the Ferrari Experience, where families can immerse themselves into the worlds of GT and F1, plus the Vertical Accelerator - the highest and fastest rollercoaster in Europe. Next to this will be Ferrari Land Gallery, an interactive journey through the history of the Ferrari legend; a racetrack; a free fall tower and a bounce-back tower; F1 simulators for adults and children; a pit stop; a speedway that will allow children to experience a miniature F1; and a play area for the youngest members of the family. Access to Ferrari Land will be combined with PortAventura Park and ‘oneday, two-parks’ tickets will be on sale for £52 per adult with access to both parks on the same day. Additional tickets and combined ticket types for the three parks in the resort have also been designed and can be accessed at portaventuraworld.com
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THE NEW Avatar-inspired land called Pandora -The World of AVATAR is to open at Walt Disney World Resort this year. The expansion, set to be the largest in Animal Kingdom’s history, will feature floating mountains, bioluminescent rainforests and a Banshee flying attraction, as well as new after-dark entertainment. Disney Parks has also announced plans for two themed land expansions, bringing the far, far away galaxy of Star Wars and the colourful world of Toy Story closer to guests at Disney’s Hollywood Studios.
SeaWorld unveils line-up of new shows & attractions for 2017 SEAWORLD ENTERTAINMENT has announced its line-up of new attractions, shows and events for 2017 which includes new rides at three of its theme parks; a virtual reality experience in Orlando; a new orca presentation in California; and new shows and events at other park locations. The company will debut its first digitally enhanced ride experience when the Kraken is transformed into a virtual reality roller coaster experience. The only VR coaster experience in Florida, guests will embark on a deep sea mission alongside sea creatures inspired by extinct and legendary animals of the past. SeaWorld Orlando’s Dolphin Nursery will become more interactive this year, giving guests the opportunity to see mother and baby dolphins up close. Large-scale acrylic windows will be created offering better guest viewing, including multiple levels to provide children with a face-to-face perspective with baby dolphins, alongside multi-purpose digital interactive displays that share information on dolphin behaviour, biology and conservation. Meanwhile, in SeaWorld California, a new three-acre realm combining multiple aquariums, rides and digital technologies called Ocean Explorer will open this summer.
In the signature attraction for the realm, called Submarine Quest, guests will embark on a global expedition of scientific exploration, travelling on submarines on a mission to collect data and learn how to help protect undersea animals. The park will also introduce new educational orca encounters, rather than theatrical shows, as part of its ongoing commitment to education, marine science research and the rescue of marine animals. These live documentaries will focus on orca enrichment, exercise and overall health. This change will start in its California park next year, followed by Orlando and then San Antonio by 2019. Electric Ocean will debut this summer at the Orlando and California parks as a new end-of-day spectacle event. As the sun goes down, the lights and energy go up as the ocean comes to life with bioluminescent lighting, music and pathway entertainment. A live version of The Wildlife Docs, featuring live animals, video production, live ambassador presenters and performers in Busch Gardens Tampa Bay’s Stanleyville Theatre will begin in May. For further information visit seaworldparksagents.com
Efteling marks anniversary with new ride & accommodation EFTELING IS getting set to celebrate 2017 with the launch of its largest ride and new themed accommodation - all opening in tandem with the park’s 65th anniversary on May 31. This July, the Dutch theme park will launch a new indoor dark ride, Symbolica: Palace of Fantasy. The largest of the park’s rides to date, the family-friendly attraction will take guests on an adventure through the magical, hidden rooms of a royal palace, offering visitors a unique experience where fantasy comes to life. In addition to the fairytale themed rooms in the Efteling Hotel and the lakeside Holiday Village Efteling Bosrijk, the park is also set to open new accommodation at the end of May. The three-star Holiday Village Efteling Loonsche Land is within walking distance of the park and features 75 rooms and 65 holiday houses. Guests will find rooms among the trees connected by bridges, as well as dune and heathland houses surrounded by forests, heather fields, sheep pastures and playgrounds for children. The park reports a successful 2016 particularly for the UK market, with online ticket sales increasing by 61%, group bookings increasing by 17% and the overall number of park visitors up 20%.
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Universal Orlando Resort’s Volcano Bay makes a summertime splash VOLCANO BAY will by making a splash at Universal’s Orlando Resort this summer, spanning 30 fully immersive acres and featuring a variety of experiences that range from daring to serene. Attractions include a multi-directional wave pool with sandy beaches, a winding river, twisting multi-rider raft rides and speeding body slides that drop from the top of the volcano into the waters below. The Krakatau Aqua Coaster is billed to be a star attraction and travels through the park’s huge icon, the 200ft Krakatau volcano. Guests will board specially-designed canoes and propel downwards – and upwards – through the volcano’s interior peaks and valleys, twisting, turning and plummeting along
dark passageways and launching through sparkling waterfalls. The water theme park will also debut a new piece of wearable technology designed to redefine the queue experience, with less time spent waiting in lines. As part of their admission, guests will receive a ‘TapuTapu’ wearable on arrival that allows them to virtually wait in line while they play in other areas of the park. The wearable will then alert guests when it’s time for them to ride so they can head to the attraction. Guests can also discover various tap-to-play experiences throughout the park which will trigger special effects like controlling streams of water spurting from whales
in Tot Tiki Reef, shooting water cannons at guests snaking down Kopiko Wai Winding River and illuminating images in the volcano’s hidden caves. Bookings can now be made for the Universal Orlando Three-Park Explorer Ticket, which includes access to Universal’s Volcano Bay, for travel from June 1.
Fun Spot America adds new rollercoaster at Kissimmee location for summer AS PART of a deal between Fun Spot America Theme Parks and The Gravity Group, a new custom designed wooden rollercoaster will be built for Fun Spot America's Kissimmee, Florida location. John Arie Jr, CEO of the theme park, said: “This is huge news, not just for us but the city of Kissimmee, as this will be the only wooden roller coaster in the southeast United States that will feature a 360-degree barrel roll. This roller coaster will be completely unique and we have worked tirelessly with the Gravity Group to design a ride that will be a ‘must-ride’ coaster for any thrill seeker and coaster enthusiast. It’s definitely bucket list worthy.” Tickets are available through attractionworld.com and dosomethingdifferent.com
G N OPrkEWNorIN SEASesO ldwide’ t Theme Pa
01.04.2017 – 05.11.2017
at the ‘B
• Over 100 attractions and shows • 13 rollercoasters and 5 water attractions • Dreamlike overnight stays
www.europapark.com
NEW 2017 Opening in June
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T S O P ACTI N O N ON N OP N OW
E
AND THE CHANCE TO CHILL TOO
A Discovery Cove Ultimate Package is like 2 holidays in 1. Scream for pulse-racing coasters, exhilarating water rides and new thrills like Mako at SeaWorld and Cobra’s Curse at Busch Gardens. There’s also the chance to make new friends with amazing animal encounters, and then relax on white sand beaches, lazy rivers and more. It’s Florida like you’ve never experienced before. Experience all four parks with the Discovery Cove Ultimate Package. Includes an all-inclusive day at Discovery Cove (dolphin swim or non-dolphin swim), 14 days unlimited admission to SeaWorld, Busch Gardens and Aquatica. Free unlimited parking too!
For more information contact your preferred ticket provider or visit www.seaworldagents.co.uk 7HJRHNLPUJS\KLZVULHSSPUJS\ZP]LKH`H[+PZJV]LY`*V]LHUK\USPTP[LKHKTPZZPVU[V:LH>VYSK(X\H[PJHHUK)\ZJO.HYKLUZMVYJVUZLJ\[P]LKH`ZMYVTĂ„YZ[\ZL.\LZ[ZT\Z[ILH[SLHZ[ `LHYZVMHNL[VZ^PT^P[O[OLKVSWOPUZ.\LZ[ZHNLK T\Z[ILHJJVTWHUPLKI`HWH`PUNHK\S[^OVPZHSZVWHY[PJPWH[PUNPU[OLKVSWOPUZ^PTL_WLYPLUJL*OPSKYLUHNLK T\Z[W\YJOHZL[OLUVUKVSWOPUZ^PTWHJRHNL-YLLI\Z[YHUZWVY[H[PVUPZH]HPSHISL[V)\ZJO.HYKLUZVU[OL)\ZJO.HYKLUZ:O\[[SL ,_WYLZZ<USPTP[LKMYLLWHYRPUNH[:LH>VYSK(X\H[PJHHUK)\ZJO.HYKLUZPZVUS`]HSPKMVY[OLK\YH[PVUVM[OL[PJRL[;OPZVɈLYJHUIL^P[OKYH^UVYJOHUNLKH[HU`[PTLÂ? :LH>VYSK7HYRZ ,U[LY[HPUTLU[0UJ(SS9PNO[Z9LZLY]LK
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FOR CLIENTS looking to take in the sights and sounds of London, Attraction World has a series of offers lined up to coincide with the launch of new events and exhibitions across the capital’s tourist hotspots. This month at Madam Tussauds will see the launch of ‘The Voice’, a new interactive attraction featuring will.i.am, while Easter will see the launch of ‘King Kong’ featuring the largest animatronix figure-head. Tickets are priced from £20 per adult and children aged four-15 years. Also launching in April at the SEALIFE London Aquarium is the Jelly Fish Invasion, priced from £13 per adult and children aged three-15 years. Meanwhile, this Easter will see the launch of Jekyll & Hyde at the London Dungeons with tickets available through the company from £15 for adults and children, inclusive of a free drink.
Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419
puzzlesolutions
@TravelBulletin
Crossword: Across: 1. DISNEYLAND, 5. PATTAYA, 7. YANGTZE, 9. ASA, 10. ORY, 12. ANTIGUA, 14. LINCOLN, 16. WESTWARD HO. Down: 1. DANNY BOYLE, 2. SPAIN, 3. LOT, 4. PARAMARIBO, 5. PETRA, 6. ACA, 8. ELTON, 11. YEN, 13. GRAND, 15. OST.
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Highlighted Word: LAPLAND Where Am I?: Louvre Museum, Paris, France.
We asked our staff the following question this week:
If you could invent a new app, what would you call it and what would it do? Jeanette Ratcliffe Publisher jeanette.ratcliffe@travelbulletin.co.uk
Matthew Weinreb Sales Executive matthew.weinreb@travelbulletin.co.uk
Appy Days Are Here Again...it would tell me hilarious jokes 24/7.
i-Troll - a universal remote control app for the TV
Lauretta Wright Editor lauretta.wright@travelbulletin.co.uk
Kathryn Frost Sales Executive kathryn.frost@travelbulletin.co.uk
JSU (for Just Shut Up) - it would temporarily block the signal of a person's mobile when they are being loud
Adam Potter Editorial Assistant adam.potter@travelbulletin.co.uk Paul Scudamore Contributing Editor
Oliver Barton Events & Sales Administrator oliver.barton@travelbulletin.co.uk
FDG - Find Draught Guinness.
Double Dutch - an app that can track whose paid what at
Simon Eddolls Sales Director simon.eddolls@travelbulletin.co.uk
dinners with your friends.
The Appy App - It would be guaranteed to bring a smile to all
Nicky Valsamakis Design Team Leader nicky.valsamakis@travelbulletin.co.uk
who download it.
Yum Yum Noodle - it would find the nearest Noodle joint to
Tim Podger Account Manager - Far East tim.podger@travelbulletin.co.uk No apping idea!
Bill Coad Account Manager bill.coad@travelbulletin.co.uk
36
Catherine Dillon Sales Executive catherine.dillon@travelbulletin.co.uk
your current location
Miriam Brtkova Designer miriam.brtkova@travelbulletin.co.uk Catch Pokemon Go catchers...find them and kick to the curb
Any phone disconnect: It would let you block signal of loud
Lucia Mathurin Design Apprentice lucia.mathurin@travelbulletin.co.uk
conversations whenever you like.
SpeakingMyLanguage- A voice activated translator
Matt Gill Senior Account Manager matt.gill@travelbulletin.co.uk
Nelly Mendes Production production@travelbulletin.co.uk
February 17 2017
FindingMeQuitely - it finds me without letting anybody know
travelbulletin.co.uk
S08 TB 1702 2017 Theme Parks_Layout 1 15/02/2017 15:09 Page 37
S08 TB 1702 2017 Theme Parks_Layout 1 15/02/2017 14:56 Page 38
Earn DOUBLE rewards on EVERYTHING* you book with Gold Medal up to 28 February 2017! Don’t miss out – get booking today.
DOUBLE
888 weeks
holidays
winners
Every week during January and February we’ll A £2,500 award one lucky holiday! agent a long haul holiday of their choice, to the value to £2,500! Book with Gold Medal to be automatically entered into the weekly prize draw!
£1 £2 per long haul economy flight £10 per long haul business or first class flight £1 £2 per car rental day £1 £2 per day of overnight tour or cruise £1 £2 per room night
Secure your customer’s Gold Medal holiday package with a deposit of just £99 per person** and enjoy a Price Match Guarantee^ on all bookings!
£99 9
pp
on all Gold Medal packages!
Air France offers flights from 10 UK departure points enabling your customers to fly from their local airport via Paris to hundreds of destinations worldwide. On board all Air France flights they’ll enjoy a complimentary meal service together with a choice of drinks, including Champagne and wines. Designed with your customers’ comfort in mind, the new Economy Class onboard selected Boeing 777 aircraft offers fully retractable armrests (on most seats), adjustable headrests and a high-definition touchscreen to access a wealth of entertainment.
Dubai
New York
Punta Cana
from
from
from
£289pp
£359pp
Valid for departures 04 May - 15 Jun 2017
Valid for departures 11 Apr - 21 Jun & 01 Sep - 19 Oct 2017
Havana
Johannesburg
from
from
£499pp
Valid for departures up to 30 Jun & 01 Sep - 15 Dec 2017
£489pp
Valid for departures up to 30 Jun & 01 Sep - 15 Dec 2017
£649pp
Valid for departures up to 15 Jul & 11 Aug - 15 Dec 2017
Terms & Conditions: Gold Medal’s 888 Holiday Jackpot incentive is for eight holidays – each to the value of £2,500. If chosen holiday is over £2,500, the agent must pay the difference in cost. Destination and hotels chosen by the eight winning agents must be featured in the Gold Medal worldwide portfolio. Holiday departure dates may be subject to blackout periods. Winner will be drawn at random on a weekly basis from all package bookings made with Gold Medal between 02 January and 26 February 2017. Weeks run from Monday to Sunday. Every booking counts as a separate draw entry. Prizes are non-transferable, there is no cash alternative and Gold Medal’s decision is final. *Double Farebank Rewards on all components booked with Gold Medal between 28 December 2016 and 28 February 2017 except business and first class flights. **£99pp deposit applies to web and phone packages including: (a) flights; and (b) accommodation and/or car hire, where the carrier does not require full payment at time of booking - please check with your sales agent at the time of booking. In the event that your booking is made within 10 weeks of departure, payment must be made in full at the time of booking. The balance on your booking will be payable in full no later than 10 weeks prior to departure. £99pp deposit excludes AFP and ATOL charges which are also payable at time of booking. Full details of the applicable payment will be given to you at the time of booking. Our full terms and conditions (including cancellation terms) apply to all bookings - please check the Gold Medal brochures for more details. ^Price Match Guarantee on like for like bookings – terms and conditions apply, see the Gold Medal website for details. Gold Medal reserves the right to change/withdraw these incentives at any time. Flight prices are from, per person. Based on Economy flights from London with Air France via Paris. Other departure points are available, flights operated by Air France and partners via Paris-Charles de Gaulle. Blackout dates may apply - subject to booking class availability, minimum stay requirements and advanced purchase requirements. Prices include all airport taxes and fuel surcharges, prices may fluctuate if surcharges, fees, taxes or currency change. Terms and conditions apply, offers can change without notice. Book by dates apply. Holidays operated by Gold Medal Travel PLC, ATOL protected 2916, ABTA V6805.
Call: 0800 014 7777 Visit: goldmedal.co.uk GM5004 TB Full Page Air France 1302 indd 1
13/02/2017 17:30
