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November 8 2019 | ISSUE NO 2,130 | travelbulletin.co.uk
Giving agents the edge
AGENT INSIGHT
AGENT BULLETIN
BULLETIN BRIEFING
LUXURY TRAVEL
How to sell high-end holidays
Incentives and top tips for training
The ups and downs of the travel industry
Prestigious holidays your clients will love
UK & IRELAND
Cover pic : © andiz275
Great escapes close to home
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NEWS BULLETIN
NOVEMBER 8 2019 | travelbulletin.co.uk
THIS WEEK 04
PLASTIC FANTASTIC Statistics from YouGov show that only 29% of hospitality businesses have replaced some or all of their single-use plastics with more environmentally friendly alternatives.
NEWS A round-up of new announcements and developments in the industry
09 AGENT INSIGHT Nick from Travel Designers on selling luxury holidays
10 BULLETIN BRIEFING Andy Stark from Global on industry ups and downs
12 EVENT BULLETIN The Travel Bulletin family showcase in pictures
14 UK & IRELAND Featuring delights from Blackpool to Galway
More tourists would like hotels to cut back on the amount of plastic used in hotel rooms.
INTERESTED IN the hospitality and leisure sector’s eco-intentions, Taxi2Airport.com surveyed 1,528 Brits to discover the commonly used plastic items in hotels they would most like to see fully replaced with environmentally friendly options. Taxi2Airport found that Brits would most like hotels to replace plastic carrier bags/plastic bin bags with compostable bags/reusable carrier bags (e.g. cotton/linen etc.)/paper bags (85%). Thereafter, 79% would appreciate hotels taking the initiative to stop using plastic water bottles and instead provide water in refillable glass/aluminium bottles. Interestingly, worn for the
purpose of establishing full or half board status – 68% support the idea of a woven rather than plastic wristband. Additionally, half of Brits (50%) believe plastic door hangers (e.g. please do not disturb/please clean my room sign) should be substituted for wooden/bamboo made door hangers. 66% would opt for hotels that use and provide wooden/bamboo pens over plastic pens. Yoon Sterkenburg, cofounder of Taxi2Airport.com, commented: “Hotels can be the key drivers within the hospitality and leisure sector to adopt and promote ecofriendly initiatives. With plastic being heavily relied upon for numerous aspects
within hotels, its use can be significantly cut down. Especially considering the detrimental impact plastic is having on the environment.” “This research certainly shows the frequently used plastic items in hotels that Brits would most like to see substituted for a sustainable/environmentally friendly version. The findings are encouraging for hotels with serious intentions to decrease their plastic consumption but worried about the impact it will have on the level of service they provide, as well as overall customer satisfaction, by doing so. The key takeaway for hotels is that reducing plastic use is a valuable practice.”
17 LUXURY HOLIDAYS Selling amazing high-end holidays to your clients
Published by : Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place London, SW1W 0EX
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NEWS BULLETIN
NOVEMBER 8 2019 | travelbulletin.co.uk
NEWSbites
Gallivanting in The Gambia THE GAMBIA Experience has secured three extra flights to The Gambia this winter, adding a Gatwick departure and new Manchester and Birmingham flights with morning departure slots. The tour operator has increased its Gatwick flying with the addition of a Monday flight and now offers three weekly charters between London and Banjul. The Monday service is on sale for travel from November 11 to April 20, 2020, using the company's partner airline Titan Airways. The operator has also added direct Manchester and Birmingham flights chartering Boeing 737 aircraft with its summer carrier, Enter Air. Monday Manchester departures will operate from December 16 to April 27 and Wednesday Birmingham
The seaport city of Banjul has many historical, colonial style buildings for travellers to enjoy.
FLIGHT BITES Jazeera Airways has launched services from London Gatwick to Kuwait, with the option for connecting flights to Dubai, Jeddah, Bahrain and Doha.
flights from December 18 until April 22, 2020. The operator is offering package, flight-only and tailor-made holidays along with multi centres embracing wildlife and beach resorts plus neighbouring Senegal, as well as group or private excursions. New cruise holidays are also available this winter,
allowing guests to explore the wildlife while passing through the waterways of the River Gambia aboard the Harmony V Mega Yacht. Holidays are priced from £699 per person, based on seven-nights bed-andbreakfast at the Kombo Beach Hotel. For more information, go to www.gambia.co.uk
Biman Bangladesh airlines announced its return to Manchester Airport, with a new service to Sylhet and Dhaka, set to start in the New Year.
Santiburi: Koh Samui’s silent sanctuary TRAVELLERS CAN escape the hustle and bustle of daily life, and head to Santiburi Koh Samui for access to 300 metres of pristine private beach and a quiet coastline. Set amid 23 acres, the luxury escape has taken a number of steps to ensure that each guest’s stay is as peaceful as possible, including the decision to only offer nonmotorised water sports to the collection of Grand Reserve Pool Villas. This season, guests are invited to take their pick of water-based activities powered purely
by the wind and waves, with kayaking, windsurfing, paddle boarding, hobbie wave and hobbie cat sailing all found on the menu. Guests to the resort are encouraged to enrol in one of the resort’s dedicated water sport camps, or take private lessons to learn the sport, then brave the waters solo to master and perfect it. Water sports are complimentary for guests of the resort. To book or for more information, visit: www.santiburisamui.com
Royal Brunei Airlines’ new boutique service launches with flights to four destinations in the Malaysian states of Sabah and Sarawak.
BBC Countryfile Live moves to Windsor Park in 2020 SHEARINGS HOLIDAYS has a five-day coach tour at the BBC Countryfile event for agents to promote, which will be on stage from 20-23 August, 2020 in Windsor Great Park, Berkshire. Visitors can expect a live arena show, hands on activities, farm-animal demonstrations, debates, food, drink and shopping. A five-day package departing August 17, 2020 costs from £309 per person, including all coach travel from various pick-up points around the UK and four nights half-board accommodation. Visit www.shearings.com
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NEWS BULLETIN
NOVEMBER 8 2019 | travelbulletin.co.uk
Bowled over in Sri Lanka with Experience Travel EXPERIENCE TRAVEL Group has opened bookings for its ‘Curious Travellers Cricket Tour’ to Sri Lanka. Travellers will be able to experience a tailor-made holiday to Sri Lanka, with the opportunity to watch Joe Root's England team, who are playing Test Matches in the locations of Galle and Colombo in March 2020. Colombo, the capital, will stage the Second Test at the R. Premadasa International Cricket Stadium between March 27-31. Packages can include tickets for any number of days and for any of the travelling party that want to attend each Test. Lunches, refreshments and other
Koggala Beach is located on the south coast of Sri Lanka.
extras are also arranged – including occasional close-of-play drinks. Aside from the cricket, travellers have the option to tailor their holiday, allowing them the opportunity to see UNESCO World Heritage sites, get up close with the local wildlife, visit tea plantations or explore hidden gems.
Sam Clark, co-founder and managing director of Experience Travel Group, said: "The Curious Travellers Cricket Tour is a wonderful opportunity to mix seeing this beautiful island with some top-class international sport in style.” www.experiencetravelgroup. com
Caribbean cool with Fred. Olsen Cruises HOLIDAYMAKERS LOOKING to experience the Caribbean can choose a two-week fly-cruise with Fred. Olsen in January 2020, joining Braemar in the Dominican Republic, taking in a range of sights in the western Caribbean islands and the Americas. The 929-guest, Braemar’s 14-night ‘Western Caribbean & Central America’ fly-cruise will depart from La Romana, Dominican Republic on January 2, 2020 and will feature new destinations and experiences for Fred. Olsen across the Caribbean.
A hole in one with the PGA National in Ireland GOLFERS WITH a passion for the most traditional form of the game can enjoy links golf on Ireland’s west coast, thanks to a new golf package unveiled by PGA National Ireland Slieve Russell. The venue in Ballyconnell, Co. Cavan has teamed up with County Sligo Golf Club, Donegal Golf Club and Strandhill Golf Club to launch the ‘PGA National Ireland West Coast Links Tour’. Based at PGA National Ireland, the 2020 breaks are available to golf groups of eight or more people and offer access to four 18-hole championship courses, three links
and one parkland. Complementing the golf course is a 222bedroom, four-star hotel; Ciuin Spa; and a golf academy where resident head PGA professional Gordon Smyth and his team is available with expert tuition, state-of-the-art video analysis and training programmes to help golfers of all abilities achieve their goals. Prices start from 365 euros per person for two nights’ bed-and-breakfast and three rounds of golf, while seven-night unlimited golf experiences are bookable from 1,731 euros per person. www.slieverussell.ie
Martin Lister, head of itinerary planning, said: “Too many people think of the Caribbean as being just one destination, but there is so much more to this diverse, colourful part of the world. Here, you can find some truly remarkable clusters of idyllic islands.” www.fredolsencruises. com/travel-agent-centre
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NOVEMBER 8 2019 | travelbulletin.co.uk
Travel 2 launches new brochure for US and Canada TRAVEL2 HAS launched its US and Canada 2019/2020 brochure. Alongside the launch, Travel 2 is giving agents the chance to win one of five Virgin Experience Days vouchers. New to the brochure is the expansion to the ‘Southern States’, with a wider selection of hotels, sightseeing suggestions and three new destinations, Lafayette, Darrow and Baton Rouge. Highlights include the Watermark hotel in Baton Rouge, near the riverfront. There are 12 new tours in total, including the Elvis Experience Tour in Memphis. Those visiting Sin City can make the most of one of the 45 new hotels to the brochure, the NoMad Las Vegas, located on the top four floors of the
The lights of Las Vegas are an everInstagrammable sight.
new Park MGM, complete with custom furnishings and original art. Another firm favourite in the brochure is Florida, with its range of beaches and family activities. Seven nights at the Rosen Inn Pointe in Orlando, departing May 4 2020, leads in at £479 per person including flights. Agents who make a booking to a destination from Travel 2’s US & Canada
2019/20 brochure until November 18 will be entered in the draw to win the vouchers, worth £50 each. A qualifying booking is a holiday to any destination from the brochure made via Travel 2 with return flights, minimum of three nights’ ground arrangements, and minimum £100 deposit per person. Full details of the incentive at www.travel2.com
Shearings gets revved up for Vietnam Grand Prix SHEARINGS HOLIDAYS has launched a seven-day tour that offers the chance to experience all three days of the inaugural Vietnam Grand Prix, including race day itself. For the first time ever, Vietnam will host its own Formula 1 Grand Prix in April 2020, taking place in Hanoi, the capital city. The course will take in some of the city's streets, winding at top speeds through Nam Tu Liem, the city's business district. The tour features tickets to the practice session, qualifying and the main event, race day.
Finnair boosts Lapland flights post-Thomas Cook FINNAIR HAS boosted flights to Lapland to meet the surge in demand from UK customers following the collapse of Thomas Cook. The capacity increase means as many as three extra flights a day will be running between the Finnish capital of Helsinki and top resorts in Lapland, such as Rovaniemi, Kittilä and Ivalo, surrounded by crisp winter snow and beautiful fir trees. This capacity boost will help more families get to Lapland this Christmas for the ever-popular Santathemed festive breaks. In total, more than 23 extra Finnair flights will operate from December 20 2019 to January 5 2020. Flights from London Heathrow to Rovaniemi, Kittilä and Ivalo via
Helsinki, start from £255 return, including all taxes and charges. For Finnair customers looking to experience a traditional snowy winter, with reindeers and snow activities, such as skiing and sledding, there are 15 additional flights to Rovaniemi – the home of Santa Claus. Another four flights will operate to both the Lappish villages of Kittilä and Ivalo. Finnair’s extra flights will commence on December 20 with three additional services operating; the AY7039 to Rovaniemi, the AY7033 to Kittilä and a further service to Rovaniemi, the AY7041 later in the day. For further information, visit finnair.com or call 0208 0010101.
There is time to discover Hanoi on a city tour, which stays in the heart of the city's old town at the boutique hotel, La Casa Hanoi. Priced from £1,758 per person, the tour departs on April 1, 2020. This includes return flights from Gatwick, four nights at the La Casa Hanoi on a bed-and-breakfast basis, return transfers in resort, a three-day unreserved Grandstand ticket to the Grand Prix and a city tour of Hanoi. The price is based on two sharing. www.shearingsagent.com
MSC Cruises launches cleaner, greener Europa MSC EUROPA, the first of five LNG-powered cruise ships for MSC Cruises, was launched with the traditional cutting of the first steel and naming ceremony. As there is an increase in demand from travellers for more environmentally sustainable holidays, particularly with the cruise sector, ordering LNGpowered (liquid natural gas) vessels is seen as a step forward in terms of environmental stewardship. For more information about sustainability, go to www.msccruises.com/sustainability
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NEWS BULLETIN
NOVEMBER 8 2019 | travelbulletin.co.uk
MOVER
and
HAKERS
• EXSUS TRAVEL has appointed Rob Moller as worldwide travel expert and Middle East product manager, and Satyan Bhalla as India sales and product manager.
•EUROPEAN WATERWAYS has appointed Julie Garratt as the sales and reservations manager at the head office in Datchet. • NOT JUST Travel has hired former trade partnership manager for Thomas Cook, Katrina Latimer, as the head of trade and homeworking to spearhead a trade recruitment drive.
G ADVENTURES’ DAZZLING DOZEN G ADVENTURES has released its annual forecast of hot travel destinations with a list of 12 places tipped to be on trend for 2020. Taking the top spot is Nepal for relaxation and adventure, followed by Georgia, which is growing in popularity as a food and wine destination, and Madagascar, which is drawing in nature-lovers. Sri Lanka comes in at number four now that travel warnings have been lifted, and Ireland rounds up the top five with Galway as the European Capital of Culture for 2020. Beach destinations, Nicaragua, Brazil and St Vincent and the Grenadines take out the next three spots, and far-eastern stars, Laos and Japan are at numbers nine and ten. South Africa, which has a new family focus, and Greenland, which is best viewed at sea on expedition trips complete the list. For more information, go to www.gadventures.com
Innsbruck for non-skiers as well as snow bunnies • LOS ANGELES Tourism & Convention board has promoted long-serving team member Hayley French as director, travel trade, for Europe and the Middle East. • THE EDINBURGH Tourism Action Group has appointed Donald Emslie to the role of chair, replacing Robin Worsnop who steps down after nine years. • SOUTH AFRICAN Tourism has appointed Kgomotso Ramothea as acting hub head for the UK and Ireland, where she will work in trade marketing. • ATTRACTION WORLD has appointed Olly Nicholls as chief commercial officer. • AQUARIUM HAS appointed Jan Wilson as head of development for the company’s pet insurance and travel insurance sectors.
INNSBRUCK TOURISM is raising awareness about the destination as a place where non-skiers, as well as powderhounds, can enjoy a winter getaway. For nonskiers, there are city sights, shopping and attractions such as Swarovski Crystal World. From mid-November through to January, the city has seven festive markets, including Christmas Magic in the Old Town (Nov 15-Dec 23), Light and Modern Maria Theresien Street (Nov 25-Jan 6), Advent at the Market Square (Nov 15-Dec 23), Christmas Atmosphere at Hungerburg (Nov 16-Dec 23), St. Nikolaus (Nov 22-Dec 23), Christmas Magic in Wilten
Innsbruck is not just for skiers, especially during the festive season.
(Nov 25-Dec 21) and the Kaiserweihnacht am Bergisel (Nov 22-Dec 22). Guests interested in history can explore the city's rich and vibrant history. It boasts cultural gems such as the Hofkirche Court Church, the Hofburg Imperial Palace
and Ambras Castle, and the Golden Roof. The destination is easily accessible with direct flights from major UK airports, under two hours. The airport is a 10-minute bus ride from the city centre. For more information, visit www.innsbruck.info/en.
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NEWS BULLETIN
THE DEFINITION of luxury within the travel sector has never been truly defined. It certainly means different things to different consumers. Understanding your individual customer ’s definition is the top priority, understanding their needs and aspirations − and delivering a luxury experience beyond their expectations is the key to success. Starting with a conversation, should it be face-to-face or over the phone, I believe this personal contact is the start of understanding your client. This personal touch is what makes the difference between a luxury bespoke service or just booking online. You need to win that client over. Remember that old saying, “first impressions count” – and they do. Make sure you are smiling down that phone – you are selling yourself as well as the product. Luxury clients buy into the personal approach, and that means buying into your service, confidence and developing trust. Luxury is personal and bespoke. Luxury clients generally like to have outof-office-hours contact (within reason), be ready to answer WhatsApp messages, texts or emails. The client generally prefers to deal with the same person from start to finish and does not wish to be passed from pillar to post. You have to constantly go beyond the standard, whether that’s with your documentation, presentation, ticket wallets and those little finishing touches. Remember you are just not the travel agent in the luxury sector, you are the PA, the concierge and friend. Keeping in contact is paramount – the predeparture calls, checking the client in, arranging dinner reservations, spa appointments, golf tee-off times, the babysitter for the kids, the list is endless. Always be one step ahead of the client. The all-important return call is so important. A welcome home card or bunch of flowers makes you stand out. As a well-informed travel consultant, you are a luxury. Make the most of your talents, be adaptable in your approach and you can retain your luxury client for life.
NOVEMBER 8 2019 | travelbulletin.co.uk
THE LIGHT FANTASTIC... Visit Blackpool is urging agents to book staycation travellers in the seaside town for the world-famous Blackpool Illuminations. Teams and individuals from around the world have created light displays for judging on November 20. The judging panel will be chaired by Laurence Llewelyn-Bowen. For more information, go to www.visitblackpool.com or turn to page 14.
Tourism Australia tests out a new phil-AUS-ophy TOURISM AUSTRALIA has launched a global campaign under the theme of “Come live our philausophy”. The three-year campaign was launched in Sydney with global ambassador and Hollywood star Chris Hemsworth on hand to promote his home country, as well as writer Kathy Lette and wildlife expert, Terri Irwin. The play on words, “philausophy” aims to capture the philosophy of taking an informal approach to living, which research shows is highly appealing among visitors to Australia. Federal tourism minister Simon Birmingham said the strategy is part of a $38 million investment that will be rolled out in our 15 major tourism markets. “In order to grow the industry further and create more tourism jobs, we need to find new ways to sell Australia and differentiate ourselves,” Minister Birmingham said.
Chris Hemsworth poses in front of the Sydney Harbour Bridge to launch the latest Australian tourism campaign.
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NOVEMBER 8 2019 | travelbulletin.co.uk
AGENT BULLETIN
AGENT TRAINING
DOWN SOUTH... Alabama Tourism hosted UK trade partners on a fam trip to showcase Mobile, Gulf Shores and Orange Beach. The agents were able to experience the southern charm and hospitality the Yellowhammer state offers to its visitors.
AGENT INCENTIVES ● TITAN TRAVEL has launched an incentive for November and December. All agents who confirm a booking on a Titan long-haul holiday will receive a £50 lifestyle voucher, and £25 lifestyle vouchers are up for grabs for all short-haul bookings. The incentive runs from now until December 26. To claim vouchers, agents need to email agentincentives@titantravel.co.uk within seven days of making the booking. For more information about the incentive, call 0800 988 5166 or go to www.titanagents.co.uk ● AGENTS CAN win a luxury White Company hamper worth £500 via an incentive with PURE LUXURY and One&Only Resorts. To be entered into the draw, agents need to book a One&Only Resort package with PURE LUXURY between now and November 30. Three runners-up will win a White Company candle and bath-and-body set. To book, call 0800 747 0000. Full details of the incentive can be found at www.goldmedal.co.uk
AGENTS WHO become certified Yas Experts will go into a draw to win a four-day trip for two to Yas Island, Abu Dhabi. Agents need to complete the course by November 15 to be in the running for the next draw. To find out more and complete the online course, go to www.travelbulletin.co.uk/travelgym THE GAMBIA Experience is offering agents specialist training in the African destination. The trade team is on hand to provide these services along with brochure supplies, window displays, fam trips and ongoing trade incentives. To find out more, call Gill and Max on 01489 866 955 or email trade@serenityholidays.co.uk.
COMPETITIONS! NEW: Business Premier return tickets to Paris, Brussels, Rotterdam or Amsterdam to be won with Eurostar!
Win a five-night all-inclusive deluxe stay at the new Palladium Hotel Menorca
Pre-Christmas shopping fam in Chicago up for grabs with Macerich, Chicago, British Airways, and Brand USA
FOR ALL COMPETITIONS VISIT travelbulletin.co.uk/competitions SPACE AGE... Laura Dyer from Launceston Travel in Cornwall has won an Amazon Echo and a signed, framed picture of astronaut Jon McBride in the Travel Bulletin/Kennedy Space Center competition.
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BULLETIN BRIEFING
NOVEMBER 8 2019 | travelbulletin.co.uk
Industry insight by...
Andy Stark, managing director of Global Travel Group, says that even with the travel industry’s ups and downs, the passion of the people who work in it remains strong I FEEL very grateful to work in the travel industry. It can be so rewarding, seeing the joy on people’s faces when they discover a new destination and create new experiences, or hear them retelling a story from a trip of a lifetime. Travel changes the way we think and act, it opens our minds to new experiences and these new experiences can change our perspectives. Travel is almost always a positive, life enhancing adventure. It conjures happy images
give up once you’ve found the niche you love. But to every yin there is a yang. Over the course of 2019, there have been a few devastating hits on the travel industry. Getting ready to sell the Caribbean? Then the devastating hurricane arrived to flatten large parts of the Bahamas. Travel agents undergoing a high street revival? Then, along came the end of Thomas Cook. It’s incredibly difficult to know what to say in the aftermath of life-changing
“Day to day, we’re an incredibly lucky bunch, working in travel” of people frolicking on a beach, sipping a cocktail by the pool or exploring a local market and learning about new cultures. Day to day, we’re an incredibly lucky bunch. It’s no coincidence that people build long and successful careers in this business, since it is an industry that is very hard to
events such as these. Natural disasters cause people to lose friends, family members and their livelihoods. Big company collapses have enormous knock-on effects for workers and their communities. But then what happens? Often and in the case of the travel industry in particular, it has been heartening to see
an outpouring of goodwill and camaraderie. In all the fall-out from Thomas Cook – despite the anger and the despair – nothing has come close to overshadow the great news that many of its stores are opening again under the Hays Travel banner. John and Irene Hays are savvy business owners, and while their operation competes with our Global Travel Group members, we can’t help but wish them well as undoubtedly it is good news for the travel industry as a whole. Elsewhere, tourism representatives in the Bahamas will be keen to
remind people that the worst damage was confined to its northern islands, and that this great destination is still open for business. It is our responsibility to ensure holidaymakers are well-informed – and therefore well-equipped – to continue to travel to destinations that might otherwise see tourism dwindle away. What’s clear is that travel is packed with brilliant agents, independent agencies and suppliers who want to make a difference. We’re resilient, funny, industrious and dedicated to the good that our industry stands for.
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PUZZLE BULLETIN
NOVEMBER 8 2019 | travelbulletin.co.uk
SUDOKU
Win a £50 M&S voucher in the Su Doku prize puzzle A Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:
B
competition@travelbulletin.co.uk
C
Closing date for entries is Thursday, November 14th. Solution and new puzzle will appear next week. The Jet2Holiday winner for October 25th is Gillian Jeffrey, Martins World Travel in Derbyshire. October 25th Solution: A=5 B=1 C=8 D=2
D
?
I M A E WHER
Sitting just offshore, this protected nature reserve is home to the quokka: otherwise known as ‘the happiest animal on earth’ which will often be happy to come right up to visitors. Families can explore the island’s 63 beaches or set off from here for some whale watching.
Across
Down
1. Stephen King story, now a movie, sounds like one for insomniacs (6,5) 6. Gran Canaria city where the cruise ships dock (3,6) 7. Capital of Latvia (4) 8. Major car hire company (5) 11. Known as the Lone Star State (5) 12. Hotel brand, part of Wyndham, ___ Inn (4) 16. Capital of Mauritius (4,5) 17. Popular holiday region stretching from Denia in the north to Torrevieja in the south (5,6)
1. Currency of Bahrain (5) 2. German city, sounds perfumed (7) 3. Flows through York (4) 4. New York island (6) 5. Italian city with a famous tower (4) 9. Lapland and Northern Lights specialist (7) 10. Traditional rice dish, often enjoyed in 17 Across (6) 13. Ferry Line with HQ in Gothenburg (5) 14. NCL cruise ship, sounds heroic (4) 15. Island of the Inner Hebrides (4)
Mystery word: PETRA
Where am I? - Rottnest Island, Western Australia.
Solution: Across: 1. DOCTOR SLEEP, 6. LAS PALMAS, 7. RIGA, 8. HERTZ, 11. TEXAS, 12. DAYS, 16. PORT LOUIS, 17. COSTA BLANCA. Down: 1. DINAR, 2. COLOGNE, 3. OUSE, 4. STATEN, 5. PISA, 9. TRANSUN, 10. PAELLA, 13. STENA, 14. EPIC, 15. MULL.
CROSSWORD
Fill in the crossword to reveal the mystery location highlighted by the green squares.
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Headline Sponsors
Prize: a bottle of Champagne Beverly Clarke (Spear Travels) & Dino Toouli (Transun)
Hannah Beeching (Grecotel Hotels), Stephanie Cockerill (Co-Operative Personal Travel Advisor), Donna Concannon (Co-Operative Personal Travel Advisor) & Emma Taylor (Co-Operative Personal Travel Advisor)
FAMILY HOLIDAYS SHOWCASE TRAVEL BULLETIN welcomed agents for the action-packed, 'Family Holidays Showcase' in Birmingham. The event saw attendees learning about the diverse range of destinations, family-friendly resorts and hotels, facilities and exciting itineraries available. To round the evening off, many agents won fantastic prizes through the prize draw and quiz.
Prize: A three-night complimentary stay for two on all-inclusive basis at the beachfront Aldemar Olympian Village in Western Greece. Gwyneth Prosser (left) from Travel Counsellors & Marlen Taffarello (right) from Aldemar
Prize: A bottle of wine from Travel Bulletin. Simon Eddolls (Travel Bulletin) & Sarbjit Bahia (Woo Hoo Travel)
Prize: A two night complimentary stay at The Village Hotel Sentosa. Stephen Jillings (Sentosa) + Kate Halden (Transcend Travel Ltd)
Prize: Two nights at LUX ME Rhodes Hannah Beeching (Grecotel Hotels) & Donna Concannon (Co-Operative Personal Travel Advisor)
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Tina Marie Benbow (Very Holidays), Graham Brooks (Hard Rock Hotels) & Dino Toouli (Transun)
Donna Nixon (52 Degrees North Travel), Carol Daley (Explorer Travel Holidays), Sandie Lehal (Holiday PA) , Deb Jacques (Debonaire Travel), Marlen Taffarello (Aldemar Resorts) & Andy Jacques (Debonaire Travel)
Elaine Middleton (Pure Destinations), Michelle Reeves (Pure Destinations) & Charlotte Daccus (Pure Destinations) Prize: Jet2holidays goody bag. Anne Richards (Gattours UK) & Vicky Edwards (Jet2Holidays)
Ann Leung (United Travel), Antía Rivas (Melía Hotels), Maria Shishkova (Melía Hotels) & Chloris Yap (United Travel) Prize: Hard Rock Hotels goody bag. Graham Brooks (Hard Rock Hotels) & Michelle White (Once in a Lifetime Holidays)
Want to be part of the #TBShowcases action? Our next event will be the Indian Ocean Showcases, taking place on November 18 in Chester and November 19 in Kent. To confirm your place, or find out more information about future showcases, contact events@travelbulletin.co.uk
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UK & IRELAND
BLISSFUL BLACKPOOL From Pleasure Beach to ballroom dancing, the Tourism Symposium brought to light all that Blackpool has on offer. THIS YEAR'S Tourism Symposium saw the industry flock to the seaside town of Blackpool for an actionpacked two-day event, which covered topical tourism trends and disrupters. This included the increasing use of social media platforms, the issue of sustainable travel as well as new trends, such as the demand for increasingly personalised, cultural experiences when travelling. A particular highlight from this year's symposium was the ongoing effort to reintroduce Blackpool as a tourist destination, and how recent investments into the town are hoping to kickstart this endeavour. Keith Brown, CEO of the Tourism Society, said: “It’s a
great honour to host the event here in the newly refurbished Winter Gardens exhibition centre. It really brings to light that there is a lot of improvements happening. The hope is that people will be able to see all that is going on here, it gives out the positive message that Blackpool is improving.” Boasting the Pleasure Beach, Madame Tussauds, and the Opera House as just some of its attractions, Blackpool has seen more than £500 million of investment in its infrastructure. There has been more than £10 million going into The Tower, a 4D cinema showroom is set to replace the observation platform, and the town will be seeing its first five-star
hotel. The plan is to transform the face of Blackpool, and breathe new life into the seaside resort over the coming years. Speaking of the revamp, Philip Welsh, head of tourism and communications at Visit Blackpool, said: “We have millions of pounds of investments going into Blackpool and Pleasure Beach. Within a space of six miles we have so many attractions, and recently, Stanley Park was voted the best park in the whole of the UK. Not to mention, Blackpool is the home of ballroom dancing and the popular Strictly Come Dancing. There is now even a spin-off dance festival in Shanghai called the Blackpool Dance Festival!”
Foodie fun in Bristol AGENTS CAN recommend Bristol as a domestic destination for food lovers, as the city has been named as one of the best food destinations in the world, making it the only city in the UK to be shortlisted for the ‘World Food Travel Association's Food Trekking Awards’ in 2019. Bristol’s tourism board – Destination Bristol – was named in the ‘Best Food or Beverage Destination of the Year’ category for its work in promoting the city as a foodie destination. Speaking at this year’s Tourism Symposium in Blackpool, Kathryn Davis, head of tourism for Destination Bristol, said: “Our job was to create a framework and a narrative around food in Bristol to help put it on the international stage. We started working with a number of journalists and food writers who we were able to talk to about Bristol’s locally and sustainably sourced produced, breweries, vineyards, and the many vegan and vegetarian options.” Last year, Bristol was named ‘vegan capital of the world’, beating out Portland in the US.
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UK & IRELAND
NOVEMBER 8 2019 | travelbulletin.co.uk
Galway’s year of culture 2020 GALWAY IS gearing up for even more visitors than usual when it becomes the European Capital of Culture 2020. Long a favourite tourist destination for its stunning mountain scenery, unspoiled coastline, lakes, hidden bays and islands, this part of the west coast has everything people want when they think of the Emerald Isle. Galway city itself is alive with history, hurling, horse racing, pubs, live music and restaurants serving up oysters and Guinness. Now a whole range of specially commissioned cultural events add to the mix for 2020. It sparks to life on February 1 with a free week-long festival of fire that moves through six towns and villages, culminating in an impressive Opening Ceremony in Galway City on Saturday February 8. It’s an Irish tradition to mark each new season with fire, and so different artists have been engaged to create four such fiery celebrations throughout
the year of culture. On St Patrick’s day (March 17) the Mountains of Connemara will be even greener than usual, and maybe a few other colours too, thanks to Finnish light artist Kari Kola. The landscape is centre stage in another work by Irish artist John Gerrard, whose installation Giant Mirror Pavilion will reflect its surroundings. The region’s beautiful beaches get in on the act, providing the setting for a presentation of Homer’s Odyssey. Other highlights include a dramatic interpretation of literary epic Gilgamesh by Galway master storytellers Macnas, written by Marina Carr and designed by Julian Crouch. Booker Prize winner Margaret Atwood will be visiting in March to take part in International Women’s Day celebrations. Over the course of the year, the programme ranges across music, theatre, literature, visual arts, dance, film, architecture, heritage, sport and
food. And most of the events are free. Galway 2020 creative director Helen Marriage said: “Galway, with its ancient landscapes and histories, its different peoples and its many languages is an extraordinary place, where artists have always led the way. In these challenging times, when Ireland has been thrust centre-stage into the debate about what it means to be European, Galway 2020 invites a community of artists – those prophets of the future – to hold up a mirror and help us make sense of our world.” For more information visit /galway2020.ie
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DELIGHTS ON YOUR DOORSTEP Enjoy luxury highland hospitality at a not-so-wee discount
LOCHS, WARM food and whisky are on offer at Airds Hotel & Restaurant, with a not-so-wee 25 per cent discount on bookings until March. Situated on Loch Linnhe looking towards the Morvern mountains, this five-star hotel is in the heart of the Scottish Highlands in Port Appin, near Oban, Argyll. In this spectacular landscape there’s wildlife watching, distillery tours, skiing at Glencoe and day trips to the islands of Mull and Iona. But if the weather lets you down, Chef Calum Innes and his award-winning team will ensure your day warms up with their legendary Scottish breakfast and ends with a sumptuous five-course dinner. Between feasts, guests can relax by the fire with a book and snooze. Airds Hotel & Restaurant picked up Scotland's Luxury Hotel of the Year 2020 by The Good Hotel Guide.
Prices are from £125 per person per night. The price, based on two sharing for a minimum of three nights, includes breakfast and dinner each day. Prices exclude the festive period from December 24 2019 to January 3 2020. Happily, the hotel is taking bookings for Christmas with prices starting from £675 per person (two sharing, half-board) for a threenight yuletide package. The festivities start on Christmas Eve with home-made cakes and tea in the afternoon, followed by a champagne gathering with fellow guests and a five-course candlelit dinner. Christmas Day kicks off with Bucks Fizz and a traditional Christmas lunch with mince pies, cakes and mulled wine on hand. For more information call Airds on 01631 730 236 or email to airds@airds-hotel.com.
Anantara rebrands Dublin’s Marker Hotel ONE OF Dublin’s most glamorous hotels is being rebranded by Anantara Hotels, Resorts & Spas. The five-star Marker Hotel at Grand Canal Square is located in the popular Docklands area which is home to tech giants Facebook, Google and AirBnB. It is a short walk from the Bord Gais Energy Theatre and shopping on nearby Grafton Street. The hotel offers 187 contemporary guest rooms over six floors with a rooftop terrace and the restaurant La Brasserie, recently named Best Hotel Restaurant in Dublin by the Restaurant Association of Ireland. CEO Dillip Rajakarier of Minor Hotels, parent company of Anantara Hotels, Resorts & Spas said: “The Marker Hotel is already known as one of the city’s leading hotels, and bringing the reputation and luxury touch points of Anantara to the property will further elevate the guest experience.” The property represents the expansion of Anantara into northwest Europe for the first time and the first urban Anantara hotel in Europe. The Irish hotel will be the third Anantara in Europe, joining Anantara Vilamoura Algarve Resort in Portugal and the Anantara Villa Padierna Palace in Marbella, Spain.
Let the outdoors in: Rambles, hikes and walks in Wales VISIT WALES will be encouraging visitors to explore its national parks, mountains, coastline and Unesco World Heritage Sites in 2020 to discover how the outdoors has shaped Welsh culture and identity, and inspired poets, writers and artists for centuries. During their Year of Outdoors it is set to see the launch of a host of experiences including Slate Mountain Lodge, a new glampsite that offers a beautiful location in a rugged landscape and Spirit Cymru, which will connect chapels and churches in West Wales through unique cycle tours and overnight stays in remote historic church and chapel buildings. Jason Thomas, director of culture, sport and tourism, Welsh Government said: “During our Year of Outdoors we will be offering visitors the opportunity to experience the outdoors like never before, emphasising the important link between the outdoors and our wellbeing, and inviting visitors to experience our world-class outdoor offer.”
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LUXURY HOLIDAYS
THE SUITE LIFE The West Hollywood EDITION brings super luxury to Sunset Strip IT’S GRAND, glamorous and in Hollywood. It’s The West Hollywood EDITION on Sunset Strip, which opens its doors next week (November 12). Famous American hotelier Ian Schrager has teamed up with Marriott International to bring the first modern luxury hotel experience to one of the most famous streets in Los Angeles. Located between Beverly Hills and Hollywood on West Sunset Boulevard, this is an urban oasis billed as “a luxury resort that represents the California of today and tomorrow”. Outside, guests are charmed with a garden wall made up of 56 species of indigenous plants including olive and ficus that speaks to
the nature of Southern California. Then through to Italian travertine for the soaring lobby area where there is a prominent installation by LA artist Sterling Ruby. Inside are 140 rooms and 50 suites that feature neutral colours and whitewashed Siberian Larch wood throughout that reflects the unique light of LA. There’s the subterranean club Sunset and, at the other extreme, the Roof that offers 360-degree views that stretch from the ocean at Santa Monica to the skyscrapers of downtown LA. At the spa are treatments that blend wellness, mindfulness and beauty. Then guests can spend the evening in Michelin-starred chef John
Fraser’s Ardor restaurant that serves organic fine dining. The hotel aims to herald a new chapter in the neighbourhood’s history. Ian Schrager said: “We are in the Mona Lisa business … we aspire to be the best hotel in California; that’s always our approach. With architecture, design, entertainment and service, we try to offer something that people have never experienced before.” The West Hollywood EDITION marks Marriott International’s 10th hotel opening with Schrager. Rates start from $395 (taxes and fees apply). The hotel launches November 12, 2019. For more information visit www.editionhotels.com.
How to be a VIP in Orlando TOUR OPERATOR Funway Holidays is highlighting a selection of luxury experiences and days out, such as the VIP Dinner at Planet Hollywood. Malcolm Davies, product destination manager at Funway Holidays said: “Brexit or not, people are still willing to pay for luxury, and demand for ‘luxury’ add-ons continue to grow for us. “Star treatment can last long into the evening, with a VIP Dinner at Planet Hollywood Orlando. Guests are whisked to Downtown Disney in a stretch limousine with Champagne or soda, before dining in Hollywood style, surrounded by movie memorabilia.” Funway Holidays offers seven nights staying in Orlando at the The Grove Resort & Spa. Prices from £1,065pp including return flights from the UK (London Gatwick) with Virgin Atlantic. Travel based on a family of four (two adults, two children aged eight and ten years), departing January 24 2020. Price includes VIP Dinner at Planet Hollywood Orlando. For more information visit www.funway4agents.co.uk
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LUXURY HOLIDAYS
NOVEMBER 8 2019 | travelbulletin.co.uk
JET2 THE LAND OF LUXURY Package holiday favourite Jet2 is serving up luxury breaks with deals for sought-after locations AMONG THE Jet2 deals is the H10 The One Barcelona. Just two kilometres from the often frantic city centre, H10 The One Barcelona lets you relax in five-star luxury hotel while having the capital of Catalan culture close by. Facilities include a roof-top plunge pool and sun terrace that has stunning panoramic views of Barcelona. It is the perfect spot for an evening cocktail as the sun sets. After a hectic day visiting the city’s sites, guests can come home to the hotel’s spa, which offers a range of treatments alongside an experience pool and sauna. For those willing to venture a bit further, Jet2 has the Parklane, a Luxury Collection resort and spa in Limassol, Cyprus. Part of its Indulgent Escapes collection, this beautiful hotel is the perfect destination for those looking for a luxurious getaway. Its beachfront location offers fantastic views of the coastline from the two onsite bars. Parklane is also home to five à la carte restaurants. Its six outdoor pools include three for children, with plenty of loungers where guests can relax in the Cypriot sun. There is also a children’s club and playground to keep the youngsters happy while Mum and Dad enjoy a trip to the spa or the airconditioned gym and sauna. Sample packages include: Jet2CityBreaks – Spain, Barcelona,
Barcelona, 5 star H10 The One Barcelona, three nights bed and breakfast from Manchester, January 9 2020. Price: £479 per person based on two sharing, includes a 22kg baggage allowance. Jet2holidays – Cyprus, Paphos area, Limassol Paphos, 5 star Parklane A Luxury Collection Resort And Spa, seven nights bed and breakfast departing from London Stansted February 5 2020. Price: £819 per person based on two sharing, includes a 22kg baggage allowance and private transfers. For more information visit www.jet2holidays.com
Escape the winter freeze in 30 C Doha o
KENWOOD TRAVEL is offering a three-night holiday to Qatar from £595 per person. The setting is at the five-star Grand Hyatt Doha Hotel & Villas located on the shores of the West Bay Lagoon. It has six unique restaurants, a luxurious Jaula Spa, five pools and the private 400m beach – one of the largest in Doha.
The rooms are big with balconies, oversized bath tubs and walk in showers. It would also be essential to soak up the scenery on the popular artificial island Pearl Qatar, just a short distance from the hotel. The price includes a three-night stay at the Grand Hyatt Doha in a double room on a bed and breakfast basis. Return flights with Qatar Airways from London Heathrow are included. Offer valid for departures between November 1– December 31 2019. Book by November 30 2019. For more information visit www.kenwoodtravel.co.uk
Christmas fire cracker in Hong Kong FOUR SEASONS Hotel Hong Kong promises Christmas will be a showstopper with its early bird offers. Guests can enjoy 15% off the best available room rate for reservations made a minimum of seven days in advance. The hotel offers Michelin-starred dining, a spa and a heated outdoor infinity and lap pools, with views of Victoria Harbour and the stunning cityscape, where the New Year's Eve fireworks will be most visible. Among Hong Kong’s highlights to celebrate the end of 2019 there is the annual Nutcracker ballet performance, Disney Christmas by Disneyland, Ocean Park Christmas Sensation, Hong Kong Philharmonic Jazz Nights and Viennese New Year performances, and the legendary Hong Kong New Year's Eve fireworks display that captivate tourists and locals alike. For for information visit https://www.fourseasons.com/hongkong/offers/early-bird-special/
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FIVE-STAR GETAWAYS New luxury hotel in the French Alps
LE COUCOU Méribel is the newest addition to the collection of five-star boutique properties by Small Luxury Hotels of the World. Opening next week (December 12) Le Coucou is perched along the slopes near Belvédère and close to Le Rond Point des Pistes in France. The stylish ski-in/ski-out hotel comes complete with a spa, indoor and outdoor pools, a hammam and sauna. There are 55 bedrooms and suites as well as two private chalets, two restaurants, including one Beefbar and one Italian eatery, BiancaNeve by Riccardo Giraudi. The Beefbar offers guests the opportunity to try the rarest meats with the most prestigious origins, from Black Angus
from Argentina and the USA to Australian Wagyu and Japanese Kobe, as well as an impressive dessert buffet, with fruit tarts, succulent cakes and giant éclairs. The hotel caters to littles ones with two kids clubs offering activity workshops, a climbing wall and the chance to meet a snow yeti as well as other friendly monsters. Earlier this year SLH added Lou Pinet in StTropez to its suite of properties. The hotel is part of Maisons Pariente, a new luxury collection of boutique five-star hotels owned by fashion and property entrepreneur Patrick Pariente and his two daughters, Leslie Kouhana and Kimberley Pariente.
A wonder of wellness in the Algarve FROM MASSAGE treatments and detox cleanses to a world class medical spa, the Longevity Health & Wellness Hotel has put all its flair and finesse into its new five-star facility in Portugal. The unique resort based in Alvor, Algarve, which opened in October, is the first of its kind to embrace modern integrative and regenerative medicine with advanced wellness and preventative diagnostics, therapies and programmes. It focuses around the early detection, repair and prevention of chronic inflammation in the body – a trigger for the most prevalent chronic diseases of modern day life, says the hotel.
They also provide preventive dental treatment and a gum detox. The dental team treats problem gums and teeth and offers advice for good oral health, including tips on diet and nutrition. A standard room from £170 per room per night on a B&B basis is based on two people sharing. For more information visit longevityalvor.com/en
Malaga's first luxury boutique hotel: Palacio Solecio WITH MALAGA nominated for Best European Destination for 2019, in recent years this overlooked city has cast off its reputation as merely the gateway to Costa del Sol – with a new port, an exciting culinary scene and an impressive growing portfolio of artistic hubs. The city that gave the world iconic figures such as Pablo Picasso – and Antonio Banderas – has transformed itself, with new world-class galleries – from an outpost of Paris’ Georges Pompidou Centre and the Museo Carmen Thyssen – alongside the ever-popular Museo de Picasso and the Museo Casa Natal Picasso – to the street art of the more edgy new Soho District. Not forgetting beautiful beaches and a benign micro-climate. Opening its doors on December 2, Palacio Solecio will be Malaga’s first true boutique hotel, in the heart of the historic Old Town, just steps away from the Museo Picasso and the Roman Amphitheatre. The running of the hotel will be in the hands of Marugal, who specialise in the management of independent, one-off hotels; such as Cap Rocat, Torralbenc, Akelarre and Le Barn, amongst others. Doubles start from £135 for two people depending on availability. For more information visit http://palaciosolecio.com/es/
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Tents and tipples on South Africa’s first vineyard safari
YOUR CLIENTS should look out for a new wine-tasting adventure if they're in Cape Town next year.. Early in 2020, the age-old Boschendal wine farm will introduce South Africa’s very first Tented Camp within the picturesque Cape Winelands. Situated in the heart of the 4500acre working estate and vineyards in Franschhoek, the seven serviced luxury tents will put guests in the
heart of the landscape. They will awake to the sounds of native birds and step out on to the earth that has been part of the estate since 1685. The tents will feature all of the comforts of home with a backdrop of the great outdoors. Boschendal boasts a long history in South Africa and has been transformed in the last six years to restore this legacy wine estate. The property is dedicated to conserving
its natural biodiversity and promotes sustainable farming. Grass-fed Angus cattle, forest-fed pigs and free-range chickens work alongside farmers to replenish and revitalise the soils, while ducks help gardeners grow exquisite bio-dynamic produce for their two restaurants. Fly from the UK to Cape Town and transfer to Boschendal. For more information visit www.boschendal.com
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