Travel Bulletin 3rd February 2017 by Alain Charles Publishing

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February 3 2017 | ISSUE NO 2,000 | travelbulletin.co.uk

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February 3 2017 | ISSUE NO 2,000 | travelbulletin.co.uk

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Luxury

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How agents can capitalise on this lucrative market

this week event bulletin 14 images from our airline showcase in Chester

bulletin briefing news & views from the Advantage Travel Group

scandinavia New winter adventures in Sweden

all-inclusive operators promote new property additions

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African adventure… FOUR UK tour operators recently visited KwaZulu-Natal on a week-long educational to Ezemvelo KZN Wildlife Resort’s properties within the South African province. The group comprised a selected group of operators including Dive Worldwide, 2by2 Holidays, Barrhead Travel and Travel Nation – together with the Ezemvelo KZN representative in the UK, Natalie de la Porte from AMG Representation. Following the Etihad flight to Durban, the group stayed for one night at aha Gateway Hotel in Umhlanga, followed by six nights at three of the most popular Ezemvelo KZN Wildlife resort properties. The week-long itinerary included the opportunity to explore a range of the adventure activities EKW offers in the province including a stay at Hilltop Resort and Safari in the Hluhluwe-Imfolozi Park Safari - the oldest proclaimed nature reserve in Africa; game viewing in the Ithala Game Reserve; and the chance to dive at Sodwana Bay on the north coast. Pictured on the beach at Sodwana Bay are, from the left: Rhona Finch, 2by2 Holidays; Tracey Hunter, Barrhead Travel; Alex Roberts, Dive Worldwide; and Grainne Sheffer, Travel Nation.

Hotel rates drop by almost 12% across UK according to new research

Cover Pictures: Main - Dirima

Inset - Scandinavia Only

THE LATEST data from HRS – Global Hotel Solutions - has revealed that average room rates in the UK have dropped across the country by nearly 12% in 2016 compared with the previous year. Despite rates falling by 9% compared with 2015 in London, hotel room rates in the capital still held relatively strong, costing an average 172 euros (£150) per night in 2016. London not only remained the UK’s most expensive top destination, but it was also the second most expensive city to stay in Europe. Meanwhile, across the regions, Edinburgh (122 euros/£107) and Manchester (117 euros/£102) were the second and third most expensive destinations in the UK respectively – although both also experienced a fall in room rates. Comparing London’s room rates against those in some of Europe’s major cities, the UK capital fell from the top spot in 2015, seeing Zurich taking the top spot as the most expensive destination with rooms averaging 174 euros (£152) per night.

This week 11

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news a round-up of this week’s industry developments, new launches & offers

notes from normanton bookings are looking up for Sandy this week

agent bulletin a look at this week’s agent booking incentives

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Istanbul saw the biggest rate drop of nearly 18%, down to 75 euros (£65) per night in 2016 – a price that was matched only by Warsaw as the joint cheapest top destination to stay in Europe. The company's managing director, Andy Besent, said: “The fall out of the Brexit vote from 2016 is likely to have had a knock on effect on the average room rates of hotels in the UK, but the hotel industry should be prepared further as we brace ourselves for what might be the full impact of Brexit later this year, and also the performance of the British pound against the Euro. “Whilst our data has revealed that average room rates have steadily fallen across all top destinations in the UK throughout 2016, we would urge hoteliers to consider how they can capitalise on demonstrating that Britain is open for business as a cost effective option for visitors." Looking at worldwide room rates, New York was the most expensive top destination globally, with average overnight stays costing 241 euros (£210) per night in 2016 – continued on next page

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hotel bulletin debut European campaign from InterContinental Hotels & Resorts

scandinavia capital of culture Aarhus 2017 officially opens

all-inclusive operators promote new property additions

luxury holidays how agents can capitalise on this lucrative market

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continued from previous page a slight fall of nearly 9% against 2015 prices. Washington became the second most expensive destination globally, with average room rates costing 219 euros (£191) in 2016, up 6% on the previous year.

Tourist scams ‘cost Brits hundreds’ NEW RESEARCH carried out by Satsuma on around 2,000 UK adults reveals how much the average Brit spends on extra costs including excess luggage, tourist tax and insurance, among others. It also raises the question about how much Brits are targeted with scams - from friendly ATM helpers to fake police officers and broken taxi meters. The survey found that while on holiday, the average person saves £460 for spending money. However, one in five Brits face extra luggage charges at the airport and, at the hotel, one in four travellers find they have to pay extra to use the Wi-Fi. The survey also found that 43% of people in Britain are hit with tourist tax at the end of their stay and that just one in ten Brits are aware of ‘friendly’ ATM helpers, with 15% aware of fake police officers. Meanwhile, one of the biggest scams travellers are faced with are injured or child beggars (35%) and broken taxi meters (18%). The company has created a tool that offers tips and advice on avoiding scams and excessive luggage fees. See satsumaloans.co.uk/holiday-pitfalls/

Finally, Tokyo took third place as the most expensive top destination for hotel accommodation, following a 12% rise on the previous year – resulting in average room rates costing 191 euros (£167) per night.

Lapland adventure beckons for Yorkshire families FAMILIES ACROSS Yorkshire have more choice to visit Lapland later this year, with the announcement that Newmarket Holidays is adding a special departure from Leeds Bradford Airport (LBA). The operator has announced a one-day special departure to Lapland in December, an addition to the LBA programme for winter 2017/18. The day trip will include numerous once-in-a-lifetime opportunities, including a private family meeting with Santa, a husky drawn safari and a traditional reindeer sleigh ride. Families have until the end of March to secure a visit to Lapland for a £50 deposit and the trip is being offered at 2016 prices. For more information visit newmarketholidays.co.uk/18242

CroisiEurope's art-themed cruise offers 'impressionist view of the Seine'

AROUND THE WORLD...To celebrate the launch of its new route from Doha to Auckland on February 5, Qatar Airways hosted a 3D activation in Brent Cross shopping centre. A 3D artwork of the world was drawn on the ground with a plane flying from London, via Doha to Auckland encouraging people to interact with the image to win return flights to Auckland. The return flight from Auckland to Doha is now the world’s longest flight at 17.5 hours. Pictured are, from the left: Shereen Fada, Qatar Airways; Ataraiti Waretini, Tourism New Zealand; and Angela Muteanu, Qatar Airways.

February 3 2017

CROISIEUROPE IS offering its guests an ‘Impressionist View of the Seine’ with a new art themed cruise for 2017. The seven-day cruise from Paris to Honfleur features three onboard presentations by experts, as well as guided visits to sites that inspired numerous masterpieces. Highlights include presentations on the origins and techniques of Impressionism, Claude and the geography of Impressionism: Paris and the suburbs, Honfleur and the Norman coast; a guided audio tour of the Chateau d’Auvers-sur-Oise; a visit to the Musée Marmottan in Paris; a visit to Claude Monet's house in Giverny; a tour of Rouen and the Musée des Beaux-Arts; a tour of the Abbaye Saint Wandrille then on to Jumièges and the 10th century church of Sainte-Pierr; tours of Honfleur and the Alabaster Coast; an evening cruise on the Seine; and a 'Guinguette’ (French dance hall) evening. Onboard, guests are offered meals and unlimited complimentary beverages (excluding Champagne and premium wines). There are four departures this year - on May 10, May 25, July 9 and August 26 on the MS Seine Princess, MS Renoir and MS Botticelli. Cruise-only prices start from £1,270 per person including all meals and drinks onboard, excursions, onboard presentations and entertainment, plus Wi-Fi and port fees. To book or for more information call 020-8328 1281 or visit croisieurope.co.uk

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GATWICK AIRPORT has achieved a new annual record with a reported 43 million passengers travelling through the airport each year. Longhaul destination Toronto saw the biggest passenger increase with 191,124 passengers - up 97% in 2016 compared to the previous year, while Belfast International saw the biggest increase in passenger numbers with an increase of 388,486 passengers - up 83% versus 2015. This year the airport forecasts that the most popular long-haul destinations will include Barbados, Dubai, Jamaica, Las Vegas, New York, Orlando and Vancouver, whilst in short-haul Amsterdam, Edinburgh, Barcelona and Venice will occupy the top spots.

Two-for-one deal from On The Go Tours ON THE GO Tours is running a two-for-one offer, along with a selection of savings to be made on a range of destinations. The two-for-one offer includes Africa overland safari tours and India and Vietnam group tours. As an example, a 14-day Cape to Namibia overland safari tour in South Africa and Namibia now costs £248 per person, based on two people travelling together. The price includes one night in Ashanti Lodge in Cape Town, two nights’ accommodation in Swakopmund and ten nights’ camping with 13 breakfasts, ten lunches and nine dinners; all camping fees and equipment; the services of a three person crew and a fully equipped overland truck for transport and game drives; park entry and a game drive in Etosha National Park; a Cape Town Township tour; wine tasting in Cederberg; half day canoeing on the Orange River; transfer to Sossusvlei for Desert Walk; arrival transfer from Cape Town airport; and all road taxes and tolls. The offer is valid on two people travelling before December 31 when booked by February 15 and excludes local payments.

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New Royal Brunei feature offers upgrades ROYAL BRUNEI Airlines has introduced ‘RB Upgrades’, a new feature on flyroyalbrunei.com which allows Economy Class passengers holding eligible tickets to make an offer for an upgrade to a Business Class seat. Economy tickets purchased online will follow with an email invitation for an upgrade. Passengers who accept the offer will then receive an email notification between 96 to 24 hours prior to their flight departure asking them to make payment to confirm their purchase. If a passenger’s offer is not successful, they will not be charged. Karam Chand, CEO at the airline, said: “The introduction of RB Upgrades provides a great opportunity for our Economy passengers to enjoy our renowned Business Class experience. This is part of our ongoing initiative to surprise and delight our passengers.” For more information visit flyroyalbrunei.com

MOVERS

SISTER RIVER cruise brands, Scenic and Emerald Waterways, have appointed Simon McDermott and Wendi Hardy as sales managers to its on-the-road team. ● SHEARINGS LEISURE Group has appointed Richard Calvert as CEO. ● PAUL SIES has joined Air Malta as chief commercial officer. ● JULIAN WALKER has joined Carlson Wagonlit Travel as head of market communications and PR. ● C. GANGADHAR has been appointed assistant director at the India Tourism Office London. ● THE NAMIBIA Tourism Board has appointed Maureen Posthuma as global head of marketing. ● LISA HARRIS has joined Avios as customer director. ● THE MEETINGS Industry Association has appointed Mia Butler as sales director. ● ANDREW FISH has joined Finnair as general manager UK, Ireland and Benelux. ● CELEBRITY CRUISES has promoted Nicola McNeish to the role of head of sales planning and activation. ● BELMOND HAS appointed Kenneth Hatton as senior vice president of global development. ● TIM NORWOOD has been appointed Gatwick’s new chief planning officer, commencing February 27. ●

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QHotels doubles the enjoyment for golfers in its new 'Bogoff' deals QHOTELS IS offering visiting golfers the opportunity to double their enjoyment with a 'Bogoff' offer - Buy One Get One Fourball Free - at each of its ten venues. Until March 31, golfers booking a fourball at any of the company's venues will receive a voucher entitling them to another fourball visit, with the only stipulation being it must be used at the same property by the end of March. John Angus, the company's group director of golf, said: "This offer is just another initiative in our drive to get more people playing golf and getting healthier. It's ideal for golfers because they always ‘leave some shots' out on the course - this way they get a quick opportunity to get back out there and put it right." For more information visit bit.ly/QH-bogoff

'Europe & Worldwide’ brochure launch from SuperBreak offers new experiences NEW NORDIC ADVENTURES, experiential tours, the Faroe Islands and a host of new hotels are just some of the key developments in SuperBreak’s 2017 ‘Europe & Worldwide’ brochure. The programme offers 601 properties (223 of which are new additions) across 78 locations, as well as a selection of excursions, live performances and experiences. For the first time, the brochure features a dedicated section on Nordic Adventures. The south coast of Iceland is featured, as are Midnight Sun and Northern Lights breaks in Tromso. Two new Scandinavian mini cruises packages have also been introduced including a three-night break that includes one night in Stockholm with two nights on a

Viking Line ship exploring Stockholm’s islands and Helsinki. Prices are from £229 per person including flights, hotel accommodation and cruise. The company has added two packages on the South Coast of Iceland for this year - The Land of the Hot Springs and In The Shadows of Volcanoes, with prices from £478 including three nights' accommodation, flights from Gatwick and return FlyBus tickets from Reykjavik to the south in mid-March. Meanwhile, new experiences include a two-night stay plus theatre show in Paris from £146, a two-night stay plus Amsterdam Pictured highlighting the new brochure launch is Cocktail Cruise from £191 and a the operator's Graham Balmforth with Cherie two-night Lisbon stay with a food Richards, commercial director of The Global Travel tour from £94. Group.

Multi-generational learning at Santiburi Beach Resort & Spa SANTIBURI BEACH Resort & Spa in Thailand's Samui has unveiled a new collection of multi-generational experiences suited to all ages. Encompassing marine, wellness, culinary, culture and sports, each highlight the luxury island’s tropical environment and rich local culture and encourage guests to learn a new skill to take home. Activities include a selection of marine sports which make the most the most of sun, sea and surf; as well as underwater wonders of diving or snorkelling the coral reefs around Koh Samui, Koh Phangan and Koh Tao with qualified instructors. Culinary activities allow food lovers to learn about essential Thai ingredients while visiting the resort’s onsite herb garden, as well as the chance to prepare popular dishes under the guidance of one of the resort’s chefs. Young chefs can also treat their family to a meal of simple yet flavourful Thai dishes they’ve prepared with the help of a professional chef. Guests can also sign up to guided temple tours of Koh Samui including special monk blessings and the opportunity to participate in the age-old practice of giving alms to local Buddhist monks, while for active holidaymakers, tennis, beach volleyball and football are available, along with daily fitness programmes and wellness consultations. Other activities include golf, yoga, aerobics, tennis and Muay Thai lessons.

February 3 2017

New Birmingham hub for bmi regional BMI REGIONAL is creating a new hub at Birmingham Airport, launching three new European routes from the UK’s second city - to Graz, Austria, Nuremburg, Germany and Gothenburg, Sweden. The Graz flight will commence on February 27, initially with a twice-weekly service on Mondays and Fridays, with fares from £99 one-way. The Nuremberg and Gothenburg routes will launch on May 8, with six return flights per week and fares from £79 and £89 one-way respectively. William Pearson, aviation director of Birmingham Airport, said: “It is great news that bmi regional will be offering flights to Nuremberg, Gothenburg and Graz this year. All three routes are currently unserved from Birmingham, so we thank bmi regional for filling these gaps and offering leisure travellers the chance to visit these vibrant city break destinations in Sweden, Austria and Germany.” All fares include complimentary in-flight drinks and snacks, 23kg of hold luggage, allocated seating and 30-minute checkins. For more information or to book visit flybmi.com

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Carnival Horizon to debut with European & Caribbean voyages FOR THE inaugural season of its newest ship, Carnival Horizon, debuting in April 2018, Carnival Cruise Line has assembled a range of diverse itineraries featuring destinations throughout the Mediterranean and Caribbean. Currently under construction at the Fincantieri shipyard in Marghera, Italy, Carnival Horizon will offer many of the hugely popular indoor and outdoor dining, bar, entertainment and activity options that debuted on Carnival Vista, currently the lineâ€™s newest ship. Among those is a bike-ride-in-the-sky attraction called SkyRide, an IMAX Theatre, a WaterWorks aqua park and a microbrewery where several kinds of beer will be brewed on board. A wide range of accommodation will also be offered, including spa cabins adjacent to the Cloud 9 Spa and offering exclusive access and privileges, extra-roomy staterooms in Family Harbor, tropical-inspired Havana staterooms and suites, along with a Cuban-themed bar and pool for the exclusive daytime use of guests in Havana accommodation. The ship is scheduled to make its maiden voyage on April 2, 2018, with a 13-day Mediterranean voyage operating roundtrip from Barcelona and calling at ports in Italy, Croatia; Greece and Malta. The ship will also operate two seven-day cruises departing April 15 and 22, 2018, followed by a repositioning to the US with a 14-day transatlantic crossing departing Barcelona on May 9 and arriving in New York on May 23, 2018. Five European and Canadian ports will be featured: Malaga, Spain; Gibraltar; Lisbon, Portugal; and Vigo, Spain â€“ the line's first visit to the centuries-old seaside town â€“ along with a stop at Halifax, Nova Scotia, Canada. After arriving in New York, Carnival Horizon will offer a summer schedule of eight-day Caribbean cruises operating round-trip from the Big Apple and featuring visits to Grand Turk; San Juan; and Amber Cove (Dominican Republic). The ship will then shift to Miami and kick off a year-round schedule of six- and eight-day Caribbean cruises from September 22, 2018.

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Notes from . . . n o t n a m r No

as reading that the Foreign & Commonwealth Office no longer advise against travel to The Gambia. The situation has stabilised and they don’t think the military will be intervening, so it’s good news. I do hope travel agents start pushing it again and encourage people to go. It has been quite a long time since I last visited, but it’s a lovely country with guaranteed sunshine. These countries need tourism and all the help they can get. Everyone seems to be nice and busy which is good and encouraging. I can remember when I started work at Thomson Holidays’ regional office in Leeds way back in 1976; come January people used to be queuing out of the reception door and if you walked up the stairs instead of going up in the lift you were told there was a queue because they thought you were sneaking past! Those were the days. Booked my flights for Uganda and I’m going with Etihad. I’ve never flown with them before so I’m really looking forward to trying them. There is a bit of a wait on the way back in Abu Dhabi, but I was advised to book three hours in the lounge which should help kill some of the time. A big thank you to Dolly at JTA for all her help and advice. It’s always great if someone has already had the experience and can then pass on the benefits. I think this is where we have the advantage over the internet; if we have been to a place and can tell our customers about it, we paint a positive picture and that’s far better than just reading about it on the internet. I have even treated myself to a new camera - a Panasonic Lumix TZ60. It has a great zoom lens - those chimpanzees had better look out! The Yorkshire Masquerade Ball is going well. It’s on Thursday July 13 at the same place, The Village Hotel on junc 28 M62 and this will be the 20th year...where has the time gone? ‘Time is precious, make sure you spend it with the right people’ and ‘Life is what happens to you while you’re busy making other plans’.

NEWS BITES ● LA MANGA CLUB’S place at the head of Spanish golf has been cemented after being named as the country’s best golf resort for the sixth year in a row at the 2017 Today’s Golfer Travel Awards. ● THE ONTARIO TOURISM Marketing Partnership Corporation (OTMPC) has launched a large-scale digital consumer campaign for the UK market, which runs until March 31, Entitled ‘Where Am I?’, the campaign is designed to build intrigue and challenge the public’s perceptions, showcasing Ontario’s icons, as well as its lesser known attractions. ● FINNAIR IS extending its network in the UK with new codeshare services on Flybe flights between the UK and several key European cities. Finnair’s codes will be added to the following Flybe services when a Finnair flight is also included in the booking: Birmingham, Cardiff, Doncaster-Sheffield and Southampton to Paris CDG; Birmingham, Doncaster-Sheffield and Southampton to Amsterdam; Birmingham and Southampton to Dusseldorf; and Birmingham to Berlin Tegel. ● JET2.COM and Jet2holidays are set to purchase a further four new Boeing 737-800NG aircraft. The companies acquired a total of 34 new aircraft from Boeing last year and eight were delivered in 2016. The additional four will be delivered between August 2018 and January 2019. ● HAVEN HAS announced that Rockley Park has been awarded AA Holiday Park of the Year 2017 by the AA Caravan and Camping Awards 2017.

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by SANDRA MURRAY in Normanton, Yorkshire To respond to any of Sandy’s comments email lauretta.wright@travelbulletin.co.uk

February 3 2017

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Booking incentives ●

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If Only…is giving agents the chance to win a trip for two on one of India’s most luxurious trains from Mumbai to Delhi - Deccan Odyssey. Agents booking holidays to the operator’s destinations in India between now and June 17 could win seven nights’ accommodation in a deluxe cabin, most meals and excursions to some of the subcontinent’s most famous sights including the Taj Mahal, the floating palaces at Udaipur, the blue city at Jodhpur and tiger spotting in Rathambore. The trip for two commences on October 13 and bookings that include Deccan Odyssey receive double entry. Details at agents.ifonly.net Funway Holidays, in conjunction with BA and Hard Rock Hotel & Casino Punta Cana, has got tickets up for grabs for agents to see Justin Bieber perform live at the Hard Rock Hotel and Casino Punta Cana in Dominican Republic with a friend on April 15. The offer includes flights, seven nights' all-inclusive accommodation and concert tickets. For a chance to win, agents should make a booking that includes a stay at any hotel in the Hard Rock Hotel All-Inclusive product collection by February 13.

AGENT TRAINING THE DIAMOND Holidays Group has launched a competition aimed at encouraging agents to complete the group’s new training modules with OTT. Agents completing any of the available training modules before February 6 will automatically be entered into a prize draw to win a bottle of Champagne and a box of Hotel Chocolat treats. To register for access to the course call 0844-544 7581 or email rebeccabrett@diamondhols.co.uk

Agents who book a package holiday with Gold Medal by February 26 will be entered into a weekly prize draw with the chance to win a holiday of their choice. Each of the eight holidays is worth up to £2,500 and 15 agents will also have the chance to win a place on the company's June VIP fam trip to Queensland, Australia with Tourism and Events Queensland and Qantas. Meanwhile, agents who book a PURE LUXURY trip by February 28 will be automatically entered into a prize draw to win their own twin-centre holiday worth £10,000. Osprey Holidays and Icelandair are giving one agent the chance to win the Ultimate Icelandic Experience - a two-night stay in Reykjavik with flights, transfers, entrance to the Blue Lagoon and a Northern Lights Tour or South Shore or a Golden Circle Tour. To enter, agents should book with the operator by the end of February and email 'WIN' with the booking reference number to marketing@ospreyholidays.com UNNA Luxury Resorts and Residences in Barbados has launched a new agent incentive for bookings at its two luxury resorts on the north west coast of Barbados. Agents will receive a £30 Amazon voucher for each holiday of seven nights or more booked from now until March 31 for travel until December 20 at either Port Ferdinand Marina and Luxury Residences, or sister resort Saint Peter’s Bay Luxury Resort and Residences in Barbados. To claim the voucher, agents should email victoria@paradisepromotions.co.uk or call 020-8679 2508.

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MELANIE MEETS MELIA...Late last year Melia Hotels International teamed up with Travel Bulletin to promote a booking incentive for agen ts. Pictured is the winner, Melanie Kay Johnson from Travel Counsellors, who won a two-night stay at the Melia Hotel in Bilbao.

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Virgin Trains completes £40million fleet refurbishment programme VIRGIN TRAINS has announced the completion of its fleet refurbishment programme, which has seen a £40million investment by the company in its current fleet of 45 High Speed and InterCity 225 trains to improve the customer experience. The programme is part of the rail operator’s £140million pledge to create a more personalised travel experience on the east coast network. All Virgin Trains on the east coast route have been refurbished, with £21million spent on new interiors. The new-look interiors include luxurious leather seats and mood lighting in First Class and stunning red cloth seats in Standard, providing a new lease of life to the trains and extra comfort for customers. A total of 410 carriage interiors have been revamped and 24,427 seats replaced. The completed refurbishment arrives ahead of the launch in 2018 of the company's new Azuma fleet. Set to be amongst the most advanced trains in the UK, the Virgin Azuma illustrates Virgin Trains’ continued pledge to enhance and transform the customer experience. The company's east coast MD, David Horne, said: “Since we launched services on the east coast mainline in 2015 we have committed more than £40million to improving our existing fleet, to give customers the best possible experience when they travel with us. It gives me great pleasure to announce that we have completed our refurbishment programme and passed another milestone on our journey towards totally transforming travel for our customers on the east coast.”

Luxury Lakes & Mountains debut from Classic Collection Holidays CLASSIC COLLECTION Holidays has introduced a luxury Lakes and Mountains programme which is showcased in a 140-page brochure and includes a variety of resorts in Austria, Italy, Slovenia and Switzerland. All resorts offer luxury four- and five-star hotels plus, in Switzerland, there are three seven-day itineraries featuring famous rail journeys: the Gotthard Panorama Express (formerly William Tell Express), Golden Pass and Glacier Express; the latter often referred to as the world’s slowest express train. A selection of sightseeing and activity ideas are also available in every resort and many hotels feature a ‘We highly recommend’ section promoting must-do outings including cable car rides to the

revolving Schilthorn restaurant famed by Bond’s On her Majesty’s Secret Service, plus walks down from Kleine Scheidegg to Grindelwald or Wengen. A family section is also featured and child-friendly hotels are highlighted throughout the brochure. In Switzerland, children aged up to (and including) 15 years old can travel free when travelling with parents with the relevant travel cards. There are also a variety of outdoor activities with emphasis on walking and hiking, plus cycling and mountain biking, with a selection of alpine resorts offering complimentary guided hikes and free cycling maps. The operator's breaks are individually tailor-made so multi-centre trips are easy to book and within the brochure

there are numerous holiday ideas including ‘A Tale of Two Lakes’ which includes stays at Lakes Lucerne and Lugano with a transfer on the Gotthard Panorama Express in between. Prices lead in at £814 per person for seven nights in Gutshof Zillertal in Mayrhofen, Austria, based on two adults sharing a romantic classic mountain view room with balcony. The price includes private transfers and flights from Gatwick to Innsbruck.

New solar eclipse option from Funway FUNWAY IS hoping to make the most of the solar eclipse due this year in the US with the launch of a new programme. The Solar Eclipse Tour programme is currently on sale and offers various tour options centered around the total eclipse of the sun on August 21. Prices lead in at £1,399 per person and include flights with Delta Airlines, transfers and 11 nights' hotel accommodation plus car hire with Alamo. Travel is based on an August 16 departure for a family of four (two adults and two kids), and the tour starts in San Francisco and journeys through Yosemite, Sequoia National Park and Monterey. For further information see funway4agents.co.uk

OFF TO LA LA LAND...Los Angeles Tourism & Convention Board (LATCB) and sponsor Air New Zealand recently hosted a private screening of La La Land at The Soho Hotel, to celebrate the release of the modern musical. In attendance were key Los Angeles Tourism & Convention Board partners, as well as trade including Trailfinders, Quintessentially Travel and Discover North America. LATCB has teamed up with Lionsgate films to create a new guide to the city to offer visitors the chance to experience Los Angeles as its appears on screen. The guide can be found at discoverlosangeles.com/lalaland. Pictured at the event are, from the left: Isobel Bannister from STA Travel with Katrin Rummer and Ben Kelly from Wexas.

February 3 2017

Finnair to fly direct to Lapland FINNAIR HAS announced that it will start flying non-stop from the UK to Finnish Lapland. The new direct service will link Gatwick and Ivalo twice a week from mid-December until the end of March 2018. The airline will fly twice-weekly on Thursdays and Sundays, with flights operated by Airbus A320 and A321 aircraft. The new flights are available for sale at finnair.com

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Su Doku

Where Am I?

Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 005

A➠

B➠ C➠

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, February 9th. Solution and new puzzle will appear next week. The winner for 20th January is Maisie Edwards, Althams Travel Service in Bolton. January 20 Solution: A=9 B=1 C=8 D=4

Crossword

Sitting atop Mount Muk Yue on a lotus throne, this large bronze statue was completed in 1993 and is informally known as the ‘Big Buddha’. Looking north, it symbolises the harmonious relationship between man and nature, people and faith.

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 005

Across 1. Leading Asia holidays and tours specialist (5,2) 4. One of the presenting duo who recently collected his OBE (3) 6. This scenic peninsula starts at Mumbles (5) 8. Popular Corfu resort (5) 9. Hotel brand, part of Accor (4) 10. Nevada gambling city (4) 13. Maritime marker, sounds masculine (4) 14. South American country (4) 16. River on the Scottish border (5) 17. North African country (5) 18. Cross-Solent operator, ___ Funnel (3) 19. Symbol representing the 2017 Chinese New Year (7)

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Down 1. Sir Bradley, planning to take The Jump on Channel 4 (7) 2. English walled city founded by the ancient Romans (4) 3. Airline with a Chicago HQ (6) 4. New addition to the Thomson Cruises fleet, TUI ___ (9) 5. Cairns International airport code (3) 7. Premier Inn is part of this hospitality company (9) 11. Latitude 0 degrees (7) 12. Ferry company operating to the Channel Isles and France (6) 15. Currency of the Philippines (4) 16. Somerset landmark, Glastonbury ___ (3)

For the solution to the Crossword and Where Am I? Please see page 32 February 3 2017

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As we mark Travel Bulletin's amazing 2,000th issue, we take a look back at travel predictions made by leading industry figures within our 1,000th issue published in 1996. Plus see if you can complete our special themed quiz for a chance to win 2,000 pennies' worth of High Street shopping vouchers. We’re also giving away a £20 Amazon voucher for the best travel prediction for the year 2037!

Travel Bulletin through the years...

Predictions from 1996

“

"By 2017 we will have different distribution methods such as home shopping, PC-based ordering and purchasing and there will be electronic brochures. The consumer will research via CD-Rom and the Web. There will be a decline in pure beach holidays, a demand for quality at hotels, for entertainment, for interesting and creative cuisine, for excursions and sightseeing that are more in-depth and more professional." (ABTA president, Colin Trigger)

“

"Some 20 years ago, sophisticated calculators were a big deal. Now they are built into watches. So in 21 years' time will holidaymakers be booking travel from a wrist monitor? Clearly, buying travel off a screen has a future...the trend to move information to the customer will have inexorably continued if current trends from travel principals are anything to go by. So we will definitely see all sorts of travel being sold via a PC connected to the Internet and/or a private secure network or interactive TV. This will allow virtual reality visits to a country or resort showing what you can do, buy, visit or eat." (Ian Champness, FSS group managing director)

33RD ISSUE

1,000TH ISSUE

1,500TH ISSUE

HAVE YOUR SAY! What are your travel predictions for our 3,000th issue? (taking us to the year 2037) Email:lauretta.wright@ travelbulletin.co.uk If your prediction is published you’ll win a £20 Amazon Voucher!

“

Test your knowledge in our “2,000” Quiz 1) Which film won best picture Oscar in the year 2,000? ................................................................................................... 2) France beat Italy in the Euro 2000 tournament, what was the score? .......................................................................... 3) Who won the 2,000 US presidential election?................................................................................................................. 4) What was the best selling single in the UK charts in 2,000? ........................................................................................ 5) Who was the winner of the first Big Brother series launched in 2,000? ...................................................................... 6) Which European country declined to join the European Community in 2,000? ........................................................... 7) Which popular music show televised its 2,000th edition in 2002? ............................................................................... 8) In 1975, the year of our very first issue of Travel Bulletin, which comedy series appeared on TV for the first time starring John Cleese? ......................................................................................................................................... 9) Bill Gates created which company in 1975? .................................................................................................................. 10) What is 2,000 in Roman Numerals? ............................................................................................................................ Email your answers, including your name and company name, to competition@travelbulletin.co.uk or post it to 2,000 Quiz Competition, Travel Bulletin, University House, 11-13 Lower Grosvenor Place, London SW1W 0EX by Friday February 17 Five correct entries will be selected at random to win shopping vouchers worth 2,000 pence each!

February 3 2017

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The sky’s the limit as Travel Bulletin hosted its first showcase of the year in Chester. Taking off with a huge array of flight options to some of the most desirable destinations of 2017, agents at our Airline Showcase got the chance to speak directly with airlines, airports and tourist boards, enjoy some delicious food & fine wine along with the chance win some amazing prizes!

Headline Photography Sponsor

Headline Programme Sponsor

#TBSHOWCASES

AIRLINE ACCESS…From the top left, anti-clockwise: David Mayer and Gary Pridmore, PTA; Clare Collins-Doyle, Georgina Airoll and Becs Sonders from Travel Lab; and Christine Jones and Julie Owen of Co-op PTA; learn more about Copa Airlines and GOL Airlines from representative Melissa Sanchez.

TURKISH DELIGHT...Julien-Rachel Alder (left) and Hulya Curtis (right) from Turkish Airways present Cheryl Johnson of Access World Travel with a luxury gift hamper.

OFF TO OMAN…Liz Langan (left) from Oman Air presents lucky winner Phillipa Tracy of Flight Centre Chester with two complementary flights from Manchester to Oman.

GUERNSEY GETAWAY… Nicola Cullen of Sandy Lane Travel wins two return flights to Guernsey, gifted by Aurigny Air Services’ Clive Acton.

February 3 2017

SHOPPING SPREE…Christopher Murr and Jane Beeley (right) from United Airlines present a £100 Love2Shop voucher to Kim Foat from Freedom Travel Group.

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ISRAEL INTEREST…Samantha Del La Cruz and Malu Montenegro from El Al Israel Airlines present to a table of attentive agents.

HAWAIIAN HOSPITALITY…Malcolm Aldcroft from Hawaiian Airlines presents prize winner Dion Hanmer of Hays Travel Wrexham with a goody bag and two cinema tickets.

LIVERPOOL LEARNING…Ashley Louise Morgan takes to the stage to present the latest news from Liverpool John Lennon Airport.

QATAR QUALIFIED…Following the roundtable training sessions, Caroline Houghton (right) from TravelPlaces won a £50 Love2Shop voucher from Qatar Airways’ Jane Hoyes. TABLE TALK…Matt Walder (centre) from Aegean Airlines chats with, from the left, anti-clockwise: Holly Mallinson, Phillipa Tracy, Sam Neuchterlien and Jessica Ball, all from Flight Centre; and Angela Davis and Nicola Cullen, both of Sandy Lane Travel.

SAN FRAN BOUND…Sue Law (right) of Kouni was pleased to win a two-night stay in a first class hotel for two and a welcome pack from Maria Costa Lobo of San Francisco Travel.

Want to get in on the #TBSHOWCASES action? Then why not join in the fun at our Weddings & Honeymoons Showcase in Birmingham on February 20 and Norwich on February 21. Reserve your place by emailing oliver.barton@travelbulletin.co.uk travelbulletin.co.uk

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●

bunllew tinsbbruiellfeintin g

Industry Hotel Updates Insight by... xxx xxx

xxx xxx

● EVENTS &

EXHIBITIONS xxx xxx

It’s so far – so good-ish says Advantage’s business development director, Colin O’Neill ● Theatre News

HIS IS my penultimate column prior to my xxx xxx departure from Advantage at the end of next month; in future editions you will hear from David Moon, our head of business development. However, while is it still me I would like to focus my attention this month on the performance of the market over the last month or so. If I look back over my columns in 2016, an unfortunate yet recurrent theme can be summarised as ‘Disruption’, as one major catastrophe after another seems to have smashed into the confidence of the ● CRUISE NEWS consumer which ultimately impacted on sales. xxx xxxHowever, I am pleased to report that since last November the word ‘Disruption’ has been replaced by the word ‘Stability’ as the world has been, in relative terms, a quieter place. Certainly, Brexit thunder and lightning continues to rumble in the background but xxx to rain on the hasn’t mustered up enoughxxx strength holiday parade as the economy remains strong. Even the unfolding events that are taking place across the other side of the Atlantic aren’t really having much of an effect at the moment, and from a UK xxx xxxa spectator sport. consumer perspective, it remains Ironically, sales to the US are quite strong, particularly New York which is proving a very popular destination. The positive sales trend began in December and the month performed well in both the summer and winter markets; historically, December is often written off as a holiday bookings month, with business attention being focused on getting businesses and campaigns ready for the turn of year peaks campaign. Instead, it was other sectors of the retail market that were reporting of disappointing Christmas sales, particularly in the period immediately after Christmas. I wonder how much the seemingly endless Black Friday

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weekends in the build-up to the festive period had to do with flat trading? Since January, the holiday market has continued to perform reasonably well, with an emphasis on the word ‘reasonably’ with a small overall market growth, but at least things are stable and sales perform steady. I do think that access to a number of low deposit schemes and price match options has been a welcome tool to agents, as they are able to use them to gain consumer commitment to booking a holiday which they will be able to finally commit to at a later stage. At least it is business in the bag and a way of closing the sale and converting all of the searching energy and effort into some return. It is fair to say that we won’t really be able to properly assess the overall performance of the 2017 peaks period for another few weeks, but let’s draw some comfort from the current position and hope that we remain disruptors free for a long period to come. Finally, a brief word on our annual conference which takes place in Provence this May. Having previously announced Sir Chris Hoy as our first keynote speaker, we have just released details on our second keynote, Jason Bradbury, host of Channel 5 television programme, The Gadget Show. With a theme of MAN & MACHINE, Jason is a very fitting edition to the conference programme and he will be showcasing the technology of the future which is available today and with a few surprises up his sleeve. In closing, I look forward to speaking to you again next month in what will be my final Travel Bulletin column; there will be quite a lot to reflect upon in my last 16 years within the independent sector, I hope that I am able to distil it all into one single column.

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Debut European campaign from InterContinental Hotels & Resorts INTERCONTINENTAL HOTELS & Resorts has launched a new digital hub bringing to life real stories from characters around the world. Stories of the InterContinental Life marks a shift in approach for the luxury hotel brand whose “intercontinental life” is conveyed through evocative stories provoking intrigue around some of its iconic European properties. The digital media strategy driving the campaign highlights an emphasis on creating relatable and inspiring content that makes an emotional connection with its audience - driving consumer preference and engagement, over traditionally sought-after click -throughs. Featuring videos, a podcast series and dynamic illustrations - brought to life by local protagonists - each story episode explores a value close to the brand’s heart. Among this group of leading protagonists is a group of women shaping the future of luxury: the first female tailor to open a boutique on Savile Row, Kathryn Sargent; Head of Bordeaux’s Chateau Angelus, Stéphanie de Boüard-Rivoal and Chef Martha Ortiz, who is soon to bring her celebrated Mexican gastronomy to InterContinental London - Park Lane. Tom Rowntree, the company's vice president luxury & boutique brands, said: The way people interact with luxury brands continues to evolve. Our communications reflect the need for inspiring, relatable content that captures the imagination, and mirror the values that our guests experience in our hotels, as well as in our commitment to delivering enriching, personal experiences.” To view the videos, podcasts and illustrations visit intercontinental.com/life

Hilton unveils audio guides to tell hidden story of five landmark hotels HILTON WORLDWIDE has launched a series of podcasts that tell the hidden story behind the aesthetics of five of its landmark European hotels. The audio guides have been produced to inspire visitors and guests to take note of the architecture and interiors that surround them during their stay. The hotels selected for the podcast project have been hand-picked by the hotelier’s in-house architecture and design team and include iconic restoration projects in Paris and Hamburg, a refurbishment inspired by a little known corner of Dublin, a London conversion on the city’s artistic

South Bank and a first of its kind, design focused concept in Reykjavik. Over the past five years, the hotel brand has expanded its dedicated team of experts focused on the architecture and design of each property. Gordon Coles, the company’s senior vice president for architecture, design and construction, EMEA, said: “Whilst our hotel guests are excited to explore a city’s architecture or its design hotspots during their visit, the hotel itself can be overlooked – it is sometimes seen as just a place to lay your head or enjoy a nice meal after a long day of sightseeing or business meetings. We want to challenge this

misconception by revealing the hidden stories of five very special European hotels. Each podcast tells a very different tale reflecting the diversity of our projects, but we hope listeners will be inspired to take a closer look at their hotel after learning a little bit more about its history and hearing one or two secrets.”

● Travelodge has entered into an agreement with Tai Hung Fai

Group to open the Travelodge Kowloon Hotel in Hong Kong. Located just off the popular Nathan Road in the Jordan district of Kowloon, the 126-room hotel currently known as Hotel Rainbow will undergo refurbishment and be rebranded as Travelodge Kowloon from February. ● Hideaway Beach Resort & Spa in the Maldives has launched PADI

freediving classes at its on-site dive centre, Meridis Dive and Relax. ● Barceló Hotel Groups’ newest five-star property, Barceló Torre de

Madrid, has opened its doors in Madrid. The hotel features 256 guestrooms and is situated in the Plaza de España, in the capital’s popular theatre district and overlooking Gran Via. Double rooms start from 360 euros a night based on two sharing a deluxe room. See barcelo.com ● Alila Hotels and Resorts has launched its own dedicated GDS chain

code ‘LF’, replacing the previous 'DH' code. ● The Eden Hotel Collection, a privately-owned portfolio of nine

MARITIM HAS renovated 3,000 rooms across its Königswinter, Ulm, Munich, Stuttgart, Darmstadt, Hannover, Bad Homburg, Cologne and Würzburg properties, representing a 25% room upgrade across its German portfolio. Details at maritim.com

February 3 2017

properties in the UK, has announced the launch of a new Elan Spa at Mallory Court Hotel in Warwickshire in April 2017 – the first new spa to open in the county for more than ten years.

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scandinavia Capital of Culture Aarhus 2017 officially opens

Secret hideaway in Swedish Lapland with Scandinavia Only FOR CLIENTS seeking a truly authentic arctic experience, Scandinavia Only has introduced a new ‘Snowmobiling And Aurora Hideaway’ tour from this winter. Based in the heart of Swedish Lapland, guests will discover the frozen archipelago by snowmobile on an overnight pack ice base camp tour. They will journey over the ice to a wilderness lodge on the historic island of Brandöskar, given to the fishermen of Brandön in 1745 by the Queen of Sweden. With the opportunity to relax at this remote basecamp, it is an ideal location to take in the Northern Lights. Breakfasts is served at the camp and guests continue their snowmobile exploration of the Luleå archipelago before winding their way back to Brandön Lodge where the rest of the afternoon is spent at leisure. That evening, starting with a transfer via snowmobile, guests are transferred from the lodge to the remote location of their very own ‘aurora hideaway’. The location for the mobile restaurant – a small cosy hut - will have been chosen earlier depending on wind, weather and ice conditions when the special hideaway was transported by snowcat. Guests will be treated to a three-course meal by their own chef who will cook on an open fire outside the hideaway whilst inside the hut, a roaring fire, candles and tea lights make for a memorable atmosphere. Prices for the three-night break start at £1,950 per person including flights from Heathrow via Stockholm, guided transfers, two nights at Brandön Lodge, overnight snowmobile pack ice experience, most meals and a special dinner at the aurora hideaway. This price is based on two sharing and departures are daily until March 31. For more information see scandinaviaonly.co.uk

Insight Vacations explores the Country Roads of Scandinavia TAKING AN off-the-beaten track route of discovery, Insight Vacations has created a 12day ‘Country Roads of Southern Scandinavia’ for guests to explore Scandinavia’s southern mountains, fjords, rivers and vibrant cities. Starting in Oslo and finishing in Copenhagen, highlights of the trip include a visit to the market stalls of Bergen with a local expert, an island-hopping cruise through Norway’s West Coast fjords - from Bergen to Stavanger, and two nights in Aarhus, Europe’s Capital of Culture for 2017. Prices start from £2,750 per person excluding flights.

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Alternatively, ‘Scandinavian Heritage’ is a new ‘Premium’ itinerary that links the new ‘Country Roads of Southern Scandinavia’ itinerary with the existing ‘Grand Tour of Scandinavia’ trip to form a 29-day adventure through Denmark, Sweden, Finland and Norway. Guests will visit the house in Odense where Hans Christian Andersen was born, witness a working husky farm in action in Alta and enjoy Champagne and caviar at the Northern Cape, the northernmost point in Europe. Prices start from £5,533 excluding flights.

DENMARK'S SECONDlargest city, Aarhus, is ready to provide a year of art, culture and innovative development as the European Capital of Culture 2017. With the theme of 'Let's Rethink' and under the allencompassing title of Aarhus 2017, the city is set to enthral visitors to a background of reinvented metropolitan areas and an extensive calendar of thought-provoking artistic and cultural events. The city will rethink art, music and food on a grand scale, adding to its appeal as a city break destination, and will also play host to a cast of international and Danish artists throughout the year, including four 'mega' highlights, 13 'full moon' experiences and more than 350 featured events. Commenting on the programme, Visit Denmark’s managing director, Rebecca Matthews, said: “Aarhus 2017 is going to be a creative tour de force with new works, special commissions, premieres, major events and festivals. The quality and diversity of the programme we have assembled means there is truly something for everyone, whether you're from Aarhus, Denmark or visiting from elsewhere.”

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Scandinavian Travel urges early booking to avoid disappointment FOLLOWING A record breaking season for Scandinavian Travel, the operator has reported that excursions for the Easter holidays were sold out by Christmas and, although it was able to secure exclusive additional availability for the spring holidays, agents should urge their clients to book early to avoid disappointment for winter 2017/18. The operator suggests that thanks to unreliable snow conditions peppering the Alps over the last few years, people are now seeking alternative ski destinations, making Scandinavia a ski destination to watch for UK travellers. Moreover, it’s not just guaranteed snow that has people heading to resorts such as Trysil and Are - the two largest ski resorts in Scandinavia – the destination’s ski schools are renowned for their service and school holiday periods sell out quickly. As a time scale, families might consider booking as early as six to 12 months in advance for the most popular accommodation options. skiNorway is offering seven nights at half-term for £966 per person based on a family of four sharing a two-bedroom apartment on a self-catered basis, including flights from the UK and resort transfers. See ski-norway.co.uk for more information or call 020-7199 6010.

SuperBreak expands Iceland product to feature South Coast SUPERBREAK HAS expanded its product offering in Iceland with the introduction of two regions on the south coast. The move comes on the back of what is reported to be a successful year for the operator’s Reykjavik product, which currently stands as one of its top selling overseas destinations. The expanded offering provides agents with something different to sell to customers who want to explore more of the island or combine two regions on a short break. The new regions can be reached by Flybus from Reykjavik bus terminal and the operator also sells these tickets. In the Land of the Hot Springs and located 45km from Reykjavik, Hveragerði offers visitors an Icelandic experience in an area of outstanding natural beauty

spread across a 5,000 year-old lava field. Throughout the year, pillars of steam from the numerous hot springs in the town can be seen rising up from the ground. A new hot spring area broke through the ground in the earthquake that shook Iceland’s southern part in 2008, and is situated in the hillside above the town. The area will also appeal to those who enjoy hiking with various trails to be enjoyed, both within the town and at the foot of the Reykjafjall and Hamar Mountains. Prices in April start from £405 per person for three nights’ breakfast stay at the three-star Eldhestar Hotel with flights from Stansted and Flybus transfers. Meanwhile, ‘In the shadow of the Volcanoes’ is focused around the

infamous Eyjafjallajökull which last erupted in March 2010 and Hekla, one of Iceland’s most active volcanoes. This area of the Icelandic South Coast is devoid of any significant light pollution and is therefore considered one of the best places to see the Northern Lights as they can be viewed directly from a hotel room or from the hot tub. Even on nights where the Aurora doesn’t make an appearance, the sky can be bright with millions of stars visible to the naked eye. Prices in April are from £494 per person for three nights at the three-star Stracta Hotel Hella with breakfast, flights from Gatwick and Flybus transfers. Visit superbreak.com/agents for more information.

Simply Sweden adds winter adventures

RAILTRAIL TOURS has launched a ‘Norway’s Majestic Fjords & Steam’ tour. The 18-day fully escorted holiday, departing from London St. Pancras, includes the Flåm Railway and the coast to coast Bergen Railway across the roof of Norway. It also visits Oslo and Bergen, soaring up the Fløibanen funicular and cruises the majestic fjords through idyllic nature, climbing Mount Hoven by cable car and visits three heritage railways. With two Sunday departures on June 25 and August 6, prices lead in at £3,695 per person including all excursions and half-board accommodation. Visit railtrail.co.uk

February 3 2017

UNCOVERING THE past of the Arctic's frozen wastes, experiencing the Swedish backwoods and a cabin fit for a Viking are some of the highlights in three new winter breaks from Simply Sweden. Guests can discover how a scorching desert turned into an Arctic wilderness on a new ‘Svalbard Archipelago’ itinerary. The five-night adventure includes the chance to uncover Svalbard's natural history with the help of a geologist, as well as snowmobile safaris, mountain hikes and husky driving. Guests stay at Svalbard Hotel in Longyearbyen, the world's northernmost town, and the tour is available until May from £1,395 per person based on two sharing. It includes flights, transfers and breakfast accommodation. The silent snowy forests of Ockelbo, home to lynx and wolf, are the setting for ‘Escape – Swedish Style’. Guests stay at Stilleben and activities include skiing, snowshoeing, ice-fishing and riding Icelandic horses. Available until mid-March, prices are from £1,050 per person based on two sharing, including flights, train transfers or car hire, plus full-board. Meanwhile, a new Viking Cabin, decorated with Sami arts and crafts, has opened at a small complex of traditional lodgings at Kangos. Available until March, the company is offering a three-night stay from £1,890 per person, based on two sharing on full board, including flights and transfers. For more information visit simplysweden.co.uk or call 01427700115.

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Discover the Arctic Circle with Diamond Rail Holidays DIAMOND RAIL Holidays has launched a new trip this year to Swedish Lapland, which includes a journey on the Arctic Circle Railway. Travelling from the Norwegian town of Narvik to Kiruna, the northernmost town in Sweden, the Arctic Circle Railway travels through snow-capped mountains, deep ravines and wintery forests. The trip also includes a number of unique Arctic experiences, such as driving a team of huskies, seeing bears and wolves in the Polar Park wildlife centre and enjoying a traditional Sami feast in a lavvu tent. Prices for the six-day ‘Lapland & Arctic Circle Railway’ trip lead in at £1,399 per person departing on March 19, based on two sharing and a mixed-board basis. It includes flights from Gatwick, accommodation throughout, transfers, excursions and the services of a tour manager. For more information visit diamondrailholidays.co.uk or call 0844-544 7581.

Join Saga & quaff ale on the trail of the Vikings JOMFRU ANE Gade in Aalborg, Denmark is a street dedicated entirely to pubs, bars, restaurants and nightclubs and, during Saga’s ‘On the Trail of the Vikings’ cruise, guests can join a new guided pub walk to discover the town from a beer lover’s perspective. At each of the popular pubs guests can learn about and taste speciality beers as they stroll with a local guide to see places of interest in the Old Town. The next port of call is AArhus, in the centre of Denmark. There will be the option to take a tour of the city, with an included visit to the Old Town’s open air museum or a tour of the town of Silkeborg. Hans Christian Andersen was born in Copenhagen and Saga Sapphire’s port of call features many reminders of the city’s fairytale heritage, such as the Gefion Fountain and Amalienborg Palace. The ship also calls into Oslo, Norway. The 712-passenger ship then sails back to Denmark calling at the picturesque town of Skagen. Ten nights cost from £2,012 departing from Dover on April 18 based on two sharing the lowest available inside cabin, including all meals and entertainment. For details visit saga.co.uk/cruises

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British overnight stays increase in Denmark THE LURE of world-class gastronomy, liveable cities and cutting-edge design has seen UK visitor numbers continue to climb, with overnight stays up 18.3% during the first six months of 2016, according to a report released by the Danish Statistical Office. The marked increase comes on the back of a gradual climb in British visitor numbers that has seen more than a 50% increase since 2009. New flights with Ryanair to Copenhagen from Stansted are to make the Danish capital even more accessible. The new three times daily, year-round service will commence on March 26, with one-way fares starting from £9.99. With a flight time of two hours, the destination lends itself to a popular option for a long weekend break. The airline also operates daily flights from Luton to Copenhagen and from Stansted to Aarhus and Billund. Sustainable food culture will play a big part of ‘Rethinking Good Food’ as Aarhus and Central Denmark become a European Region of Gastronomy for 2017.

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Live It Extend Up ed! Book by Febru 28th ar y

Live It Up - Save more with club room upgrades Want your clients to Live It Up and enjoy additional benefits and services? Why not book them into a Preferred Club Room where they will enjoy exclusive access to private lounges, pools, beach areas, and restaurants; personalised check-in and check-out, upgraded amenities and more*? There has never been a better time, because with our Live It Up Campaign we are offering an additional discount on all Preferred Room Categories, and better yet, this offer is combinable with all other offers and early booking discounts. *Preferred Club inclusions may vary by property

VALID FOR ALL BOOKINGS MADE FROM 01 FEBRUARY TO 28 FEBRUARY 2017, FOR TRAVEL 01 MAY TO 22 DECEMBER 2017 Live It Up is valid for all brands within the AMResorts Collection. For more information and to book please contact your preferred tour operator today!

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allinclusive Olympic Holidays revels in Rhodes

THE REGNUM Carya Golf and Spa Resort in Antalya, Turkey is an all-inclusive resort offering 1,200 rooms and villas ideal for family getaways. When they're not taking advantage of the gardens, guests can make a splash in one of four pools, laze on 200m of sandy beach or enjoy a selection of allinclusive dining options, with the main restaurant serving all-day open buffet style dining and four a la carte menu options. Children can enjoy access to the kids’ club as well as a 2,500sq.m waterpark. For details visit regnumhotels.com/en

Elite Island Resorts adds adult-only Antigua resort THE PINEAPPLE BEACH Club in Antigua is the newest addition to Elite Island Resorts' portfolio. Re-launching last autumn, the adult-only resort is placed in an ideal location overlooking Long Beach Bay, known as one of the best beaches in Antigua, and with its laid-back atmosphere is a popular option for honeymooners and couples looking to get away from it all. Its all-inclusive offering includes non-motorised watersports, four restaurants with a variety of dining options, from Caribbean to Italian, along with a gym and a spa with a full menu of treatments. Kuoni is offering seven nights at the resort from £1,349 per person based on two travelling, representing a saving of up to £1,445 per couple. The price includes seven nights' all-inclusive stay in a garden view room, complimentary 25% off in-house expenditure and flights from London. Departures are available on selected dates in May and June and the package must be booked by March 1. For bookings and more information call 0800-540 4762 or visit kuoni.co.uk

OLYMPIC HOLIDAYS is offering seven nights at the three-star Solemar Hotel in Rhodes, Ixia from £609 per person based on two travelling, representing a saving of up to £138 per person. With a deal during the school holidays, the property offers value for money and an alternative option for families. The package includes seven nights’ all-inclusive stay in a twin room with an inland view, plus flights from Gatwick on August 16. To benefit from the special offer, bookings must be made by February 28. For more details call 0208492 6868 or visit olympicholidays.com

Year of the Rooster throws spotlight on Great Wall of China AS THE CHINESE New Year turns to the Year of the Rooster, new research from Wendy Wu Tours has revealed that while 90% of British holidaymakers have never been to the Great Wall of China, visiting a World Heritage Site or one of the new Modern Wonders of the World is at the top of a bucket list for 60%. The operator is anticipating further growth in The Great Wall, as this year is the 30-year anniversary of the UNESCO World Heritage Site status. Feng Jing, the chief of Asia and the Pacific Unit at the UNESCO World Heritage Centre, said: “There is no better time than now to see the Great Wall, especially since the UN has declared 2017 as the International Year of Sustainable Tourism for Development. The Great Wall is a perfect example of architecture integrated into the landscape and was one of the greatest defence systems on earth.” Laurence Hicks, managing director for the holiday operator, said: “Seeing The Great Wall is a magnificent spectacle and a life experience not to be missed. Guests will have the opportunity to visit the attraction on the majority of our tours, plus on our new active Discovery Tours they will access more remote sections to bring out their inner adventurer.” The operator has created an immersive, fully-inclusive, ten-day ‘Chinese New Year’ tour from £2,790 per person. It includes visits to the Hong Kong Tsim Sha Tsui Chinese New Year Parade, the Victoria Harbour New Year’s firework display and Longqing Ice and Snow Festival, as well as visiting major sites including The Great Wall, the Terracotta Warriors and Tiananmen Square.

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Neilson launches summer 2017 programme with new all-inclusive destinations NEILSON HAS announced a series of additions to its 2017 summer beachclub programme including new all-inclusive properties for this year. The new Alana Beachclub in Paklenica, Croatia can be found between the sea and the peaks of Paklenica National Park and will open this summer. The 164-room beachclub has a range of land and water activities that guests would expect through the brand, including sailing, windsurfing, tennis, mountain biking, stand-up paddle boarding, waterskiing, wakeboarding and more. It also has the added bonus of a spa, roof-top cocktail bar and a restaurant with an alfresco terrace serving meals and wines from the local vineyard. Seven-night prices lead in at £655 per adult based on two sharing a club twin or double room on club board

including flights, transfers and most activities. Buca Beachclub in Greece is also new for this summer and is exclusively for adults. Featuring 53 rooms and a new a la carte club board service, the property offers a minimalist boutique feel and is adjacent to the already popular Messini Beachclub, so guests can take advantage of a plethora of inclusive activities. Prices lead in at £739 for seven nights. Set amongst pine trees and nestled behind a turquoise bay, the 156-room Baia del Mori Beachclub is situated in a new destination for the company on the north-east coast of Sardinia, to the south of the famous Costa Smeralda. Road cycling in the region offers a mix of sweeping curves and rugged mountains, while for those preferring

mountain biking, there are a range of flat routes for beginners as well as more challenging technical climbs. Seven-night stays start from £655. David Taylor, the company’s managing director, said: “Our 2017 programme contains some exciting new developments so we can continue to offer our guests the best possible options for their holidays. We are delighted to be featuring two new beachclubs in Sardinia and Croatia and these stunning destinations will complement existing favourites across Greece and Turkey. “In response to customer demand, the addition of a dedicated adult-only club in Greece is a first for us and for our more adventurous guests we are introducing kite surfing and rockclimbing.” For further information visit neilson.co.uk or call 0333-014 3350.

Great Rail heads into the Alps

LOCATED ON a hill in the heart of Valle del Taurito and carefully built to showcase its view over the Atlantic, the Mogan Princess and Beach Club in Playa de Taurito, Gran Canaria is currently being offered on an all-inclusive basis with Monarch. The operator is featuring seven-night stays at the fourstar property from £495 per person, based on two adults sharing on a May 4 departure. Guests have access to a shuttle bus to Taurito Beach and, as an added bonus, can use their all-inclusive wristbands between midday and 15:00 to enjoy cold snacks and salads in the Beach Club. Visit monarchagents.co.uk for details.

February 3 2017

GREAT RAIL Journeys is offering a ten-day ‘Austrian Alps AllInclusive’ tour from £1,645 per person, with eight departures scheduled this year between May and September. During the trip customers can discover the majesty of the Grossglockner High Alpine Road and enjoy a heritage railway journey through the Ziller Valley. When booking on or before February 28, clients can secure the holiday for a deposit of £99 per person. Visit greatrail.com or call 0800-240 4470 for information.

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New all-inclusive option in Jamaica from Funway OPENING THIS month, Funway Holidays is promoting the all-inclusive, adult-only Breathless Montego Bay Resort & Spa in Jamaica. Malcolm Davies, product destination manager for the operator, said: “Surrounded by Montego Bay’s mountains and mangroves, Breathless Montego Bay gives guests all the benefits of the Unlimited-Luxury concept where everything from 24-hour room service, to reservation-free gourmet dining, and all the top shelf spirits they could want are included. “There are a whopping seven restaurants within the resort plus a world-class spa, two pools offering watersport options plus various sports activities including a fitness centre.” As an example of packages, a seven-night stay leads in at £1,805 per person including flights with Delta Airlines from Heathrow, based on two adults travelling on May 18. Visit funway4agents.co.uk for more details.

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The winning formula: Tom Higgins, marketing manager at If Only..., reveals how agents can tap into the highly lucrative luxury travel market...

F ONLY… has been winning agents and awards for more than 15 years and, based on client demand and product availability in the regions of the world that we feature, we quickly came to the conclusion that luxury travel had great potential for us. There’s been volumes published on the nature of luxury travel, but the bottom line is that those who are willing to spend proportionally significant amounts on holidays expect the highest standards and service and that starts from the minute that they make an enquiry. According to a 2016 report by Boston Consulting Group, there are almost a million millionaires in the UK, measured by assets such as cash, shares and pensions but excluding property, so luxury travel has potential for every agent or homeworker. The agent advantage Luxury travel is where, in an age of online booking, an agent or homeworker can have the advantage. Even the most sophisticated customer database that profiles by demographic, education, buying patterns and online browsing can’t match a conversation or meeting where much might be revealed through casual comments, opinions and even body language. Clients might request a resort that is a favourite of fashionistas and celebrities such as One&Only Reethi Rah, when what might be more suitable for their lifestyle is the laid-back, ecofriendly luxury of a Six Senses resort. For clients new to luxury travel, suggesting known brands might also help, as the clients may already have an impression of these; Ritz Carlton, Fairmont and Jumeirah are established worldwide, while other renowned luxury brands such as Armani and Versace have moved into the hotel business. Savvy agents will develop impressions from the conversation, recall the client’s previous bookings and gently tease out more information on the client’s holiday needs and aspirations. Good agents do this naturally, then summarise with the client before exploring options with a tour operator. That special touch In luxury travel this is where a specialist operator comes in handy, because tour operators with reservation staff covering multiple destinations can’t, despite their best efforts, keep on top of developments and changes in every destination. A

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specialist operator might actually convince an agent to review their client’s requirements, usually based on a compelling reason that will impact on the client’s enjoyment of the holiday. Agents can then use this advice how they see fit but should be mindful of how it might impact on future enquiries from a lucrative client. Even after confirmation, a good operator will occasionally contact the agent with ‘upselling’ opportunities. For example, our after sales team are currently calling agents whose clients are travelling with British Airways. BA’s premium cabin sale means that some clients can upgrade to the next cabin (one way or return) for a relatively good price. By offering this, the client is reminded that the agent is looking out for them and the agent might earn some extra commission and retain the loyalty of the client. Other subtle ways of upselling after the booking has been made include arranging an upgraded limousine or helicopter transfer, a private dinner in an exotic location or an enhanced ‘meet and greet’ service. Back to basics With luxury travel, all the usual courtesies are even more important: • Documentation - hard copy or digital should be of a high standard. • Arrange a ‘before you go’ and ‘welcome home’ message by phone, email or post. • Clear guidance on what to do should things go wrong is essential. This might be stating the obvious, but in a busy agency high value clients might get a little lost in the mix. However, to benefit from the growth in luxury travel, agents need to put in time and effort. Blagging and a casual approach won’t work with high value clients who have strong ideas, expect a confident response and demand good service from start to finish. Luxury travel might seem daunting and it’s not for everyone, but remember that there are specialist operators out there who know the resorts, room locations, aircraft cabin layouts, arrival procedures etc. and who are keen to help close a sale. Match this with the agent’s own in-depth understanding of their client and you have a winning formula.

February 3 2017

e r u t a e lf ia c r e m m co

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THE PERFECT HOLIDAY CHOICE THE STUNNING Daios Cove, nestled in its own private cove with spectacular views over the crystal blue Aegean Sea could not fail to set your pulse racing. The focus in this beautiful resort is pure tranquillity and a haven for relaxation and luxury. With a combination of rooms, suites, and villas all with or without private pools, there is an option here for everyone. The Deluxe sea view rooms are 50 square metres in size and boast to be the biggest on the island consisting of spacious bedroom with living room in an open plan style, floor to ceiling windows, lavish marbled bathroom with separate bathtub, shower cabin and private balcony. Our Villas (one, two or three bedroom) all have their own private heated pools and private sundeck area and our villa guests can enjoy the exclusive benefits of our residentsâ€™ club which includes, 24-hour complimentary room service, 3 A La Carte meals with fine wine and daily re stocked mini bar you will surely be truly indulged. With five top notch eateries, you will not be disappointed if you are lover of fine foods. Our Heston Blumenthal trained chef heads up the Ocean Restaurant where you can taste a variation of meats, fishes, and pastas from across the Mediterranean. Or why not pull up a chair at our Traditional Greek Taverna Restaurant, with live Greek dancing on a weekly basis and a mezze fit for a king all washed down with a shot of the local raki. And if you are looking for something more intimate then private dining can be arranged on our panoramic terrace or on the beach, or you may fancy dinner set up by your own private pool-nothing is too much trouble for the wonderful staff who work here. At the heart of the resort lays our heated infinity pool where you can swim up and enjoy views out to the Ocean and if you are bringing your little one with you there is also a heated kids pool. If you want some peace and quiet then why not book them a session into our UK run Worldwide Kids Club, where they will have an abundance of activities to keep them occupied all while you take a visit to our 2,550 sqm spa. With eight private treatment rooms, a hairdresser, and a nail salon there is something for everyone. Daios Cove proves that you can have it all without taking a foot out of the resort, daily complimentary and yoga sessions head up our list of activities, but there is also a fitness studio, two floodlit tennis courts, and a water sports centre on site where you can enjoy a range of water activities and even take your PADI diving certificate -you xxxx really have no reason to leave! If all of this is too much then xxxx down to the private sandy beach, layout on a freshly head made sunbed and request a cool drink from one of our bar staff who will be happy to bring it over to you. And finally, at the end of a long day then curl up with your loved ones in our crystal box bar, sip on one of our signature cocktails and listen to the ambient sounds of our live DJ whilst watching the sun go down. With all of this only a 3 hour flight away from the UK, what are you waiting forâ€Ś...?

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For more information on how to book email: Scott.langridge@daioshotels.com

www.daioscovecrete.com

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Voucher incentive with UNNA Luxury Resorts UNNA LUXURY Resorts and Residences in Barbados has started the new year with an agents’ incentive on holiday bookings at its two luxury resorts on the north west coast of Barbados. Travel agents will receive a £30 Amazon voucher for each holiday of seven nights or more booked by March 31, for travel anytime until December 20, at either Port Ferdinand Marina and Luxury Residences or sister resort, Saint Peter’s Bay Luxury Resort and Residences. To claim the voucher agents should email Victoria Cranmer of Paradise Promotions at victoria@paradisepromotio ns.co.uk or by calling 0208679 2508. For resort details visit portferdinand.com and stpetersbaybarbados.com

PRESTIGE HOLIDAYS recently held an evening presentation at the Royal Over-Seas League in Mayfair, London to showcase its Grand South American Journey by Private Jet Tour. Pictured at the event from the left is: Gary Bartelings and Suzanne Warren from Prestige Holidays; Amanda Gore and Penny Brown from Godalming Travel with their guest, Richard. For more journey details call 014-2548 0600.

European Waterways launches new wine appreciation cruise EUROPEAN WATERWAYS has announced a new wine appreciation themed charter cruise on hotel barge Rosa, which cruises the Canal de Garonne through Bordeaux in France. Running between August and October, the voyage for Journey on the Jungfrau oenophiles through one of the world’s greatest winegrowing regions offers private tours and tastings at longExpress with Great Rail established wineries producing grand cru and premier cru GREAT RAIL Journeys has wines, such as Château Beau-Sejour-Becot near the town introduced a new ‘Jungfrau of Saint-Emilion, itself a UNESCO World Heritage Site. Express Five-Star All Other cruise highlights include a visit to Château de Inclusive’ tour from £2,395 Malle, a winery set in Italian-style gardens with vineyards per person. situated in some of the most sought after wine-growing Louise Heatley, head of land in the region. product for the operator, Guests will also tour a traditional cooperage to see how said: “Travelling by rail is the barrels are made that enhance the great wines of known as the ‘Golden Age of Bordeaux, as well as visit the ‘Maison des Vins’, a venue Travel’ and for good reason. featuring exhibitions that recount the wine-making A luxury train holiday is traditions of the area dating back to the 12th century. unparalleled in the There is also a stop at the Lapeyrade Estate for a cellar relaxation, style and comfort tasting of Armagnac, the oldest alcohol in France. it offers. Prices start from £22,800 based on whole boat charters “We have introduced this of eight people, which includes all tours and tastings, the spectacular tour in response services of an expert wine guide, all meals, upgraded to the demand of our wines, an open bar and local transfers. customers for ‘bucket list For full details visit gobarging.com

Orlando luxury boom for Funway Holidays FUNWAY HOLIDAYS recently launched its 2017/18 stand-alone Orlando brochure with an increased range of products in line with an increase of sales, particularly luxury holiday options. The tailor-made US specialist has reported bookings up 30% year-on-year in 2016, with Orlando remaining one of its best-selling destinations. Malcolm Davies, product destination manager for the operator, said: “Orlando is performing really well for us, especially demand for luxury holidays with more people wanting luxury for less. The home of Disney World and Universal

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Studios is also home to a diverse range of upscale resorts and hotels sure to satisfy a taste for luxury.” As an example, the operator is featuring seven nights at the five-star Loews Portofino Bay Hotel Universal Orlando Resort from £1,115 per person including flights based on an April 2 departure. Davies said: “Lowes Portfino Bay Hotel is the most expensive and luxurious of Universal's resorts, but that's because of its bigger, more beautiful rooms, gorgeous spa and three pools, including two reserved just for adults.” Visit funway4agents.co.uk for details.

holidays’ – once in a life time holidays for a hugely special occasion. We have found that our customers will book a luxury holiday to commemorate a key birthday or anniversary, and that sharing this experience with a group makes the occasion even more special.” In addition, for bookings made on or before February 28, customers can secure their holiday for a deposit of £99 per person. Visit greatrail.com for details.

February 3 2017

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A MATCH MADE IN HEAVEN Tracey Dyson, UK regional sales director for UNICO Riviera Maya, advises how agents can get it right when it comes to meeting client expectations RECENT RESEARCH has shown that luxury travel is growing slightly faster than overall travel, with the demand from the luxury market remaining constant and resilient despite challenging economic times. However, the last few years have seen a change in what people perceive as luxury and what they are looking for in a luxury holiday. Some travellers are still looking for material luxury, whereas others want a more exclusive experience that provides them with the luxury of real emotional value. A new all-inclusive concept Luxury travel has simply become a lot more subjective and, in order to capitalise on the new breed of luxury travellers, hotels, airlines, operators and agents need to offer luxury customers a curated, personal holiday experience that appeals specifically to each and every customer. It is with this in mind that we have created the new UNICO 20˚87˚ all-inclusive concept where each guest will have an entirely tailor-made stay. From personalised in-room amenities made from local ingredients and an in-room mini bar stocked for guest preference, to an aromatherapy and pillow menu and unlimited spa treatments of choice all within the all-inclusive package. We have also developed private excursions, such as exploring the region’s lesser known alcoves with native hosts and trips to our own private ceynote to dining at local tastemakers' preferred restaurants and bars. Each guest is also allocated their own unique ‘Host’ for their stay, replacing the traditional butler service whilst still allowing all of their individual needs to be met. Technology treats And while personal service is still key to the success of a luxury stay, the development of technology and apps has come such a long way that the right app can enhance the personalised experience even further, enabling bespoke service whilst at the same time allowing guests more privacy. Our guests are introduced to the UNICO 20˚87˚ Experience App upon arrival. Every touch point and interaction on the app has been crafted and curated with an extraordinary list of unique features and personalised options - from opening your door to arranging when you want housekeeping to visit your room – or even just to order a dirty martini with two olives to

February 3 2017

be delivered to your sunbed by the pool! As well as personalisation being integral to the luxury holidays of the future, another key aspect people are looking for is simplicity. True luxury is feeling relaxed, slowing down, walking barefoot, not having to dress up – a break from the high pressured and busy lives we lead at home. At UNICO 20˚87˚ we have developed a barefoot luxury experience. Whilst your unique host and UNICO 20˚87˚ Experience App allow you to be served and looked after without lifting a finger - or should I say toe - we also have no dress code; flexible dining, programming and activities; and a ‘no-itinerary-necessary’ attitude and a casual hospitality style. We want our guests to experience complete escapism and enjoy a break in a Mexican home away from home. Creating memories Lastly luxury travellers are no longer interested in returning home with souvenirs; the elite traveller now places memories of experiences, local culture and encounters over material goods. It is this need for immersion in authenticity that is the ethos behind UNICO 20˚87˚ which is about fully immersing guests in the local environment – arrive as a tourist, leave as a traveller. This property fully showcases its native surroundings - from the local art displayed both in-room and throughout the property that can be purchased by guests, to the food and beverage offerings that foster a sense of regional celebration. We have an executive mixologist infusing local flavours and ingredients to craft specialty cocktails and an annual rotating chef restaurant concept that has a focus on emerging local talent. All hotel staff embody the brand’s muse, ‘The Proud Local’, and so during every moment of their stay, guests feel a genuine love and emotional investment in the region. We also have culturally inspired activities which include cooking classes taught by renowned regional chefs and impromptu pop-up programming from mezcal tastings and cocktail hour in a nearby Mayan village. Luxury travellers are looking for holidays that fit their personal wants and needs and travel agents are the best matchmakers for their clients, pairing them with the destinations and hotels that they know will best meet their luxury experience expectations. UNICO 20°87° is opening on March 1, 2017.

For more information visit UnicoHotelRivieraMaya.com

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Safari add-on option in Kenya from Gold Medal GOLD MEDAL has introduced Kenya as a new destination which features a safari addon option, Masai Mara Fly In. The company has a range of accommodation options including the five-star Fairmont Mara Safari Club, which is surrounded on three sides by the Mara river. There are 50 tents at the property, each with their own private three-piece bathroom, including many with an outdoor shower. The larger sized accommodation also has expanded decks for private dining. Onsite facilities include an indoor restaurant, private massage tents and fourposter beds plus a veranda overlooking the hippo and crocodile filled river. For further information see fairmont.com/masai-marasafari/ and goldmedal.co.uk or call 0800-014 7777.

luxury Crystal AirCruises reveals ‘Holidays Around The World’ journey CRYSTAL AIRCRUISES’ new ‘Holidays Around The World’ journey offers 16 days of luxury exploration of far-off destinations, departing from Los Angeles on December 22. The private jet journey begins with the company’s signature ‘Launch Day & Bon Voyage’ dinner and accommodations at the Montage Beverly Hills, followed by two- and three- night stays in Bora Bora, Queenstown/Christchurch, Sydney, Jaipur and Abu Dhabi. The line’s CEO and president, Edie Rodriguez, said: “Christmas voyages on our ocean ships have always been a special occasion for travellers seeking adventure along with the traditions of the season. A

Crystal AirCruise takes holiday travel to a new level, with the opportunity to celebrate the season while discovering several new destinations aboard a luxury private jet, with the added gift of exclusive Christmas and New Year festivities.” Along the way, guests will be treated to allinclusive experiences that reflect the natural and cultural allures of each destination. Experiences for intrepid adventurers, history buffs and foodies are in store for travellers in 2017, while a ‘Design Your Time’ option allows for a fully customised holiday. Prices lead in at $78,600 per person. For more information call 020-7399 7605 or visit crystalcruises.co.uk

Research reveals experiential travel leads the way for 2017 ACCORDING TO new research by Quintessentially, discerning travellers are seeking destinations that are changing rapidly or even disappearing, such as Cuba. Luxury travel predictions from the company, based on the research, for this year included an increase in demand for destinations that offer experiences, such as those that include special events, speakers and educational courses; and travellers are seeking fresh territory, with more demand for longer-haul trips of two weeks or longer. The research also identified which destinations are the ones to watch for 2017, these beingCuba, Iceland, Croatia, South Africa, Japan, while the top endangered/changing destinations were identified as Cuba, Antarctica, Great Barrier Reef, Venice and The Arctic.

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THE PACIFIC Resort Hotel Group (PRHG) has now taken over the ownership and running of the Little Polynesian Resort. In total, five of the Cook Islands’ leading tourism properties now fall under the PRHG umbrella. They include Pacific Resort Rarotonga, Te Manava Luxury Villas & Spa, Moana Sands Beachfront Hotel & Villas, Pacific Resort Aitutaki, and now the Little Polynesian Resort. Agents are advised that the latter two resorts are more suited for honeymooners, whilst the other properties and their facilities are ideal for weddings.

Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419

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Crossword: Across: 1. WENDY WU, 4. DEC, 6. GOWER, 8. IPSOS, 9. IBIS, 10. RENO, 13. BUOY, 14. PERU, 16. TWEED, 17. EGYPT, 18. RED, 19. ROOSTER. Down: 1. WIGGINS, 2. YORK, 3. UNITED, 4. DISCOVERY, 5. CNS, 7. WHITBREAD, 11. EQUATOR, 12. CONDOR, 15. PESO, 16. TOR.

@TravelBulletin TravelBulletin

Highlighted Word: WINDSOR Where Am I?: Tian Tan Buddha, Hong Kong, China

We asked our staff the following question this week:

Which film character do you wish could be your best friend? Jeanette Ratcliffe Publisher jeanette.ratcliffe@travelbulletin.co.uk

Matthew Weinreb Sales Executive matthew.weinreb@travelbulletin.co.uk

Ironman...he'd be a great help around the house!

The Terminator

Lauretta Wright Editor lauretta.wright@travelbulletin.co.uk

Kathryn Frost Sales Executive kathryn.frost@travelbulletin.co.uk

Wonder Woman so she can teach me how to be amazing.

Adam Potter Editorial Assistant adam.potter@travelbulletin.co.uk

Catherine Dillon Sales Executive catherine.dillon@travelbulletin.co.uk

Indiana Jones.

Patsy Stone from Ab Fab

Paul Scudamore Contributing Editor post@travelbulletin.co.uk

Oliver Barton Events & Sales Administrator oliver.barton@travelbulletin.co.uk

Doh...Homer Simpson

Without a doubt....Bridget Jones.

Simon Eddolls Sales Director simon.eddolls@travelbulletin.co.uk

Nicky Valsamakis Design Team Leader nicky.valsamakis@travelbulletin.co.uk

Roger Rabbit

Tyler Durden.

Tim Podger Account Manager - Far East tim.podger@travelbulletin.co.uk

Miriam Brtkova Designer miriam.brtkova@travelbulletin.co.uk The Minions

Bill Coad Account Manager bill.coad@travelbulletin.co.uk

Lucia Mathurin Design Apprentice lucia.mathurin@travelbulletin.co.uk

Forrest Gump

Tony Stark - Iron Man

Matt Gill Senior Account Manager matt.gill@travelbulletin.co.uk

February 3 2017

Nelly Mendes Production production@travelbulletin.co.uk Princess Sofia

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One&Only Reethi Rah, Maldives

The Palace at One&Only Royal Mirage, Dubai

Residence & Spa at One&Only Royal Mirage, Dubai

One&Only Hayman Island, Australia

Arabian Court at One&Only Royal Mirage, Dubai

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Call our specialists on 0141 955 4000 or visit agents.ifonly.net for full details

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NON-STONPO ACTION OP N W

AND THE CHANCE TO CHILL TOO

A Discovery Cove Ultimate Package is like 2 holidays in 1. Scream for pulse-racing coasters, exhilarating water rides and new thrills like Mako at SeaWorld and Cobraâ€™s Curse at Busch Gardens. Thereâ€™s also the chance to make new friends with amazing animal encounters, and then relax on white sand beaches, lazy rivers and more. Itâ€™s Florida like youâ€™ve never experienced before. Experience all four parks with the Discovery Cove Ultimate Package. Includes an all-inclusive day at Discovery Cove (dolphin swim or non-dolphin swim), 14 days unlimited admission to SeaWorld, Busch Gardens and Aquatica. Free unlimited parking too!

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