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TB2704 2012 Cover_TB Front Cover.qxd 25/04/2012 13:00 Page 1

April 27 2012 | ISSUE NO 1,776 | www.travelbulletin.co.uk

Star Awards 2012

Preview issue

It’s time to vote for your 2012 winners! All About

the Caribbean April 2012

Your one-stop guide to all the latest news and developments in the Caribbean

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Caribbean supplement with this issue

this week notes from normanton Sandy updates us on her trip to Paphos

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agent bulletin your chance to win an Apple iPad

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hotel bulletin the latest hotel updates, developments & offers

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puzzle bulletin play Su Doku & win a ÂŁ50 Hotel Chocolat voucher


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WHEN SANDY met Wes...to celebrate Leeds Bradford Airport’s (LBA) 80th anniversary, BBC Radio Leeds visited the airport to broadcast its morning show, live, from the terminal. Guests included Travel Bulletin columnist, Sandra Murray, from Sandy Travel in Normanton, who shared her experiences in the travel industry and discussed the latest travel trends in Yorkshire. Pictured with Sandy (bottom left) is LBA’s James Broughton and Emma Holliday with presenter Wes Butters of BBC Radio Leeds.

Cover Pictures: Main - Landmark Hotel

This Week 3

news

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notes from normanton

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agent bulletin

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hotel bulletin

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puzzle bulletin

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the latest industry reports, new offers & product launches

find out what Sandy has been up to lately

Holiday Extras is giving agents the chance to win a new Apple iPad

a round-up of hotel news, offers & developments

can you solve this week’s Travagrams?

personality bulletin which national sales manager says her iPad 2 is her ideal travelling companion?

star awards preview a special look at this year’s travel bulletin star awards including new award categories and voting information

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Brits charged £186million for excess baggage WITH MORE than six million people expected to jet off on their summer holidays in the coming months, a new report from Kelkoo reveals that more than a quarter (27%) will exceed baggage limits and more than half of these (55%) will incur charges. These charges are expected to total almost £1million per day during the peak summer holiday season. In total, the report reveals that an estimated £37million worth of charges are expected to be collected by airlines in the main six week summer holiday season this year. The report focused on UK holidaymakers who travelled by plane in the last 24 months. Passengers were segregated according to carrier type (low-cost, charter or full service) to determine the number of people that exceeded their baggage limit. The report also examined industry data of the average number of bags checked in and the number of holidaymakers expected to fly this summer. Based on this data, this enabled the company to forecast the amount that will be spent on excess baggage this year. Last year a total of 3.8million people were charged an estimated £186million for excess baggage. When this charge is split by airline type, just under a third (37%) of travellers incurred charges on low cost airlines, 20% on chartered and 41% on full service airlines. However, due to the average cost per extra kilo on low cost airlines reaching £13.20 - almost double that of charter (£7.15) or full service/scheduled (£7.46), these carriers reaped 47% (£87million) of the total charges collected - a significant source of income. Airlines do not receive 100% of this fee as they have a pay an administration charge to the airport that collects it. Research also reveals that, on average, each UK holidaymaker who was charged for exceeding their weight allowance packed an average excess baggage of 3.5kilos, resulting in a cost of £48. This equates to 15% of the average overall cost of a return airfare (£318). Despite a lack of understanding and preparation amongst many consumers around baggage limits, nearly one in ten (8%) of those that had to pay claim they will not use the airline again. The company's CMO, Chris Simpson, said: "With the summer holidays around the corner, travellers should look to compare prices not just between low-cost and traditional airlines, but also between specific carriers as there are substantial savings to be made by shopping around. We’d also encourage all passengers to check their luggage allowance and weigh their bags before they fly, to ensure they are not hit with an unexpected extra cost once they get to the airport. With airlines charging as much as £20 per extra kilo, this can be an expensive oversight.”

April 27 2012

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newsbulletin Malta savings from Belleair Holidays

LINDA'S LUCK...Villa Select ran a competition for agents in Travel Bulletin throughout February to coincide with the launch of its new worldwide villas in areas such as Belize, Costa Rica and the Far East. Three prizes were on offer - a week in a Mediterranean villa, £100 High Street vouchers and a deluxe hamper. Pictured collecting her prize of £100 High Street vouchers is Linda Lopez (left) from Althams Travel with Alison Repulios from Villa Select.

BELLEAIR HOLIDAYS has announced a £20 discount on Air Malta flights throughout next month. The saving applies to flights in both directions, offering passengers a £20 discount one-way and a £40 discount on return journeys, when booked as a package. Children will receive a discount of £5 each way. The offer is valid for departures on selected flights and is part of a negotiated deal with Air Malta, to give agents greater value. For more information visit www.belleair.co.uk/airmaltaof fer or call 0845-365 3412.

HomeAway.co.uk Survey reveals Brits take cheese & baked beans on holiday SOME 12MILLION holidaymakers will head off to exotic climes next year - only to buy or cook traditional English meals, a new survey by HomeAway.co.uk has revealed. The study into the holiday habits of 2,000 adults found a quarter lack the confidence or knowledge to try local specialities when travelling abroad. It was also revealed that even those who go self-catering trawl supermarkets for familiar goods to take home and prepare, rather than try their hand at native dishes. One in five even go so far as to take their favourite foods on holiday with them packing baked beans, bacon and even cheese in their suitcase. And more than a quarter admitted that the tried and trusted beans on toast was often their lunch of choice abroad, even when faced with an array of local produce to choose from. The company's regional director, Andy Cockburn, said: ''It's a shame lots of people have a fear of trying foreign food as one of the key ways to enjoy and experience different cultures is through their cuisine. One of the benefits of a self-catering holiday home is that it allows you to do this. That doesn't mean

Visit the Titanic Belfast Experience with Door2Tour.com DOOR2TOUR.COM IS highlighting its Belfast tour which includes optional visits to the Antrim coast and Giant’s Causeway and an included visit to the new Titanic Belfast Experience – a tribute to the city’s industrial past and a commemoration of the ill-fated liner. Prices lead in at £275 per person for four days for departures on September 6, September 27 and October 15. The price includes flights, transfers, three nights' breakfast accommodation, a half-day guided city tour, a visit to Titanic Belfast, taxes, service charges and a tour manager. For more information or to book visit www.door2tour.com or call 0845-956 9686.

cooking for hours; local markets mostly have plenty of specialities you can just pop on a plate and enjoy." The research showed that the top excuses Brits gave for not trying the local cuisine were that they were scared to try new foods and worried that they would get an upset stomach. One in six said that on their holiday they should be able to eat whatever they want and didn't like being forced to eat food they weren't used to just because they were in a foreign country. Nearly a quarter only look for familiar brands and products when they shop overseas, and men were the main offenders with them more likely to not try any foreign food when abroad. The most popular dishes for Brits to eat when they are on holiday are pasta, full English breakfasts, cheese sandwiches and stir fries. The research also revealed that Vietnam was the destination where Brits were most likely to dislike the native food and hunt down English options. Japan and India also ranked highly in the list of countries where Brits struggled to enjoy the local cuisine with Morocco, Singapore and Thailand not far behind.

Mailbox Mailings with Travel Bulletin this week include: ● Bourne Leisure's latest 'UK Today' newsletter is out

today with all the news, fun and chances to win with Butlins, Haven and Warner Holidays. ● Cyprus Tourist Office's newsletter..all the latest from Aphrodite's Island as the island gears up for Summer. Further details on all the news on 020-7569 8800 ● Moroccan National Tourist Office's latest operator digest - detailing all the contacts for tourism in Morocco. Further details on 020-7437 0073 For further details and special offers please read the mail shots that accompany this issue

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newsbulletin Travel Indochina adds Burma tours TRAVEL INDOCHINA is continuing to experience a surge of interest in Burma, prompting the operator to add three additional departures on its 13-day Burma Revealed small group journey in October, November and December. Since joining the company's portfolio earlier this year, the Buddhist nation has proved a particularly popular seller for travel agents, according to the company, who have inspired clients with images of lush landscapes, unspoilt beaches and ancient Buddhist temples that have remained largely unexplored by international travellers. Following unprecedented high demand, the operator's 13-day journey has been running at full capacity, with tours sold out several months prior to departure. By March, places had been filled on all tours to Burma in October, November and December – encouraging the team to run additional departures, which will operate on October 15, November 19 and December 13. The itinerary covers the regions of Yangon, Bagan, Mandalay, Inle Lake, Pindaya Caves and Kalaw. Tours, available to book through the company’s trade partner Travel 2, start from £1,340 per person including 12 nights’ hotel accommodation, domestic flights, road transport in air-conditioned vehicles, all sightseeing and entrance fees, a tour leader, guides throughout, transfers and some meals. For details visit www.travel2.com or call 0800-022 4302.

POTTY FOR POTTER.. Superbreak treated a group of agents to a visit to the new Harry Potter Studio Tour in Leavesden, Hertfordshire to see for themselves what the new attraction has to offer. Pictured from the left are: Scott James from Superbreak, Penny Grant from Thomson in Chelmsford, Sarah Smith from Thomson in Witham and Donna Smithson from Superbreak.

Air Europa expands Lima service AIR EUROPA has increased its frequency to Lima to meet demand for flights to the South American hotspot. From June 26, the airline’s twice-weekly scheduled flights from Gatwick to Lima via Madrid will be daily, using the new Airbus 330-200. The carrier offers a baggage allowance of a minimum of two pieces of 23kg per person, with fares starting from £563.36 return, including taxes. For more information see www.aireuropa.com or call 0871-423 0717.


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newsbulletin Tweets of the Week Who’s saying what on Twitter... Holiday Extras It's winter here, but #holidayextras has three new airport lounges on sale at Madrid, Bologna and Tel Aviv airports! http://hxtrs.co/HJX7sH Bristol Airport Another new route from Bristol Airport http://ow.ly/anCzL easyJet to launch Copenhagen flights this winter Thomson Deals Save up to a massive £500 on long haul holidays this summer. Book your summer escape today http://ow.ly/amfvC cottages4you If you fancy a last minute holiday cottage break take a look at our Late Deals page. Save up to 50%! http://bit.ly/g5wBV5.

Follow us on Twitter! http://twitter.com/ TravelBulletin

Atlantic launches Faroe Islands flights ATLANTIC AIRWAYS has announced savings with partner Sunvil Discovery ahead of the May launch of its new summer UK schedule from Gatwick Airport. In a new offer just launched, Sunvil Discovery is offering savings of up to £232 per person on Faroe Islands holidays on selected departures during August and September. Savings are available on three-, four- and seven-night breaks departing between August 16 and September 17, with prices leading in at £529 per person for a threenight break, £591 for four nights and £779 for seven nights. Bookings are subject to availability and must be made by May 31. Services from Gatwick will operate on Mondays and Thursdays, from May 31 to September 17, with fares starting from £263 return including taxes and charges.

HULA HOOPING TRIO...agents at Kettering-based Affinion International Travel raised more than £100 for Sport Relief by doing a range of challenges including hula-hooping. Pictured are, from the left: Carla Phillips, Liz Cassidy and Sadie Geoghegan.

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April 27 2012

Newsbites ●

CARRIER HAS launched Carrier Concierge, an enhanced after sales service providing a tailormade concierge service, enabling customers to make additional requests and bookings, from restaurants and spas, to tickets for events and advising on the best places to see and things to do. ATTRACTION WORLD has added four new tours departing from Alexandria to its Egypt portfolio. They include a Classical Sights of Alexandria for £59 per adult and £28 per child (aged two-11), a full day at El Alamein for £65 per adult and £33 per child, an orientation tour of Alexandria for £48 per adults and £24 per child and a visit to Alexandria Library for £56 per adult and £28 per child. See www.attractionworld.com or call 0871-700 8888. RYDER CUP star Paul McGinley’s golf club hire operation, ClubstoHire.com, has agreed an affiliate deal with ArgusCarHire.com. Clients booking car hire through Argus for the destinations operated by ClubstoHire.com – will now be offered the opportunity to book golf clubs. ROSETTA STONE, a provider of technology-based language-learning solutions, and Gatwick Airport have announced a partnership to bring innovative languagelearning technology to the airport's staff.

Pierre & Vacances launches pro-cycling holidays in Altea Hills, Spain CYCLING ENTHUSIASTS can ride alongside Tour de France participants this summer on holidays with Pierre & Vacances. The accommodation specialist has teamed up with the professional 1t4i-Shimano cycling team at its Premium Altea Hills Residence on the Costa Blanca to offer a pro-cycling experience where guests are able to explore the Sierra de Bernia and Spanish coastline with cycling experts. There are 30 spaces each week for guests to take part in as many training and technical sessions as they like and join some or all of the daily excursions which range between 70-110km. The routes vary between the coastline and the mountains and all include uphill sections. Each cyclist is fitted with their own professional bike for the week and preferences and heights are sent to the team beforehand so the bike is ready to use on arrival. The professionals can also give inside tips on bike mechanics and advise on sports diets. The four-star Altea Hills property in the Sierra de Bernia features four outdoor swimming pools, a spa, sauna, hamman and a range of treatments including thalassotherapy and volcanic stone massages. Accommodation is available in one-bedroom apartments, which include a kitchen and living area or double bedrooms. Seven-night packages start from £530 per person based on two people sharing and include breakfast, cycling equipment, guided cycling excursions and workshops and use of Altea Hills facilities. Packages including all meals lead in at £652 per person and group rates for four to eight people start from £611 per person. For more information or to book see http://trade.pv-holidays.com or call 0870-026 7144.

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newsbulletin RCI & Celebrity secure screening rights to Euro 2012 CRUISING FOOTBALL fans will be able to watch this summer’s UEFA European Football Championship 2012 (UEFA EURO 2012) after Royal Caribbean International (RCI) and Celebrity Cruises secured rights to screen the tournament on its ships from June 8–July 1. All 31 games will be shown live on RCI ships sailing in Europe during the championships. Meanwhile, Celebrity Cruises ships in the region will show games from the quarter finals onwards. Guests will be able to watch the matches in selected bars or tune in on the TV in their staterooms. Visit www.royalcaribbean.co.uk and www.celebritycruises.co.uk or call 0844-493 2061.

Debut spa launch on Irish Sea from Stena Line STENA LINE has launched a new spa product on its new Cairnryan to Belfast route, where guests can get pampered during the two hour and 15-minute sailing across the Irish Sea. The Pure Nordic Spa is available for £10 per person or £5 for Stena Plus customers, with treatments priced from £10. The choice of treatments includes a back, neck and shoulder massage and an Indian head massage. To find out more visit www.stenaline.co.uk or call 0844-770 7070.

Sunvil Holidays purchases Planet Holidays SUNVIL HOLIDAYS has purchased Planet Holidays Limited, the wedding and luxury hotel operator. Noel Josephides, the managing director of Sunvil, said: “One of the growth areas in the travel industry has been the arrangement of weddings overseas. Until now, Sunvil has simply passed on to specialists the many enquiries it receives from clients wishing to tie the knot whilst on holiday because it didn’t have the right technical expertise to handle weddings. Planet was the first tour operator to recognise the potential of this market and still remains one of the true specialists in this field. The two companies are, I believe, a perfect match." Planet's founder director, Mathilde Robert, said: "We are very proud to

become part of one of the leading specialist tour operators in the UK. Sunvil operates in some very niche destinations around the world and we will thus gain access to flight seats and accommodation which will substantially enhance our wedding portfolio in addition to our traditional areas of Greece and Cyprus, where Sunvil has also long operated. We will also now venture into new areas of Portugal, including the Azores and Madeira, plus Italy, Sicily and Latin America, where Sunvil has considerable expertise and contacts.” The operator will continue to trade under its current name and management but will benefit from the experience available within the Sunvil group. For details see www.planetweddings.co.uk


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MOVERS Chris Laxen has been appointed partnership manager of Affordable Car Hire. ● Orbitz Worldwide has announced the appointments of John Ryan as vice president, hotel services, Europe, Middle East and Africa (EMEA) and Julia Mighall as regional director UK, Ireland, Middle East and Africa (UKIMEA). ● Mandarin Oriental Hotel Group has promoted Susanne Hatje to group director of residences. ● Simon Manning has been appointed vice president sales and marketing for Langham Hospitality Group. ● Carrier has appointed Sally Willmer and Kate Pill as senior sales executives. ● London City Airport (LCY) has appointed Declan Collier as its new chief executive officer. ●

Notes from . . . n o t n a m r o N UST BACK from the most wonderful trip with Constantinou Hotels. Annabel Griffin, who has Le Petit Monde representing luxury travel through bespoke sales and marketing, arranged the trip and it was one of the best trips I have been on. I was met at the airport by Andreas who has his own executive taxi company which Constantinou use and was given Champagne when I got in the taxi – a brilliant start! The 5* Asimina Suites Hotel in Paphos is wonderful and knows how to look after clients. You are met at reception and taken to a lovely lounge, offered a drink and some canapés whilst you are given your room key/info etc., I was in an Executive Suite with a private pool which was huge and I would recommend telling your clients it is worth the upgrade with a separate lounge, Jacuzzi bath, walk-in shower etc. A big THANK YOU to Aristos Diomedous who is the general manager of the hotel and a brilliant host. You can tell he is passionate about this wonderful hotel and Cyprus itself, taking us to a typical harbour seafood restaurant called Theo’s - well worth recommending. We also had a trip to the mountains to a village called Omodos (on the way stopping to watch the sunset and the hotel had arranged canapés and Champagne overlooking Aphrodite’s Rock). In Omodos we visited a lovely old church and a local winery for wine tasting, before sitting down for a meze with live music at the Stou Kir Yianni. Again, the food and atmosphere were wonderful. The Asimina Suites Hotel is adults-only and very relaxing and the food is fantastic. Dino, the hotel manager, and all the staff are friendly without being over the top. I have found a piece of paradise at this truly 5* luxury hotel and I can’t wait to go back - I will have no hesitation in recommending it to my clients. Companies like Classic, Cyplon, Elegant Resorts, Jet2, ITC Classics, Prestige, Olympic, Sunvil, Kuoni, TC and Tui all sell this wonderful hotel. Am going to try and persuade them to have a table at the Yorkshire Ball so fingers crossed! ‘When the world says give up, hope whispers ‘Try just once more’ and ‘Teamwork – together we achieve the extraordinary’.

J

by SANDRA MURRAY of Sandy Travel in Normanton, Yorkshire

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AI summer sale from Caribtours THIS SUMMER Caribtours is launching its first all-inclusive sale. As an example, a seven-night stay at Now Larimar in the Dominican Republic costs from £989 per person, based on two adults sharing a Preferred Club Deluxe Tropical View Room.The price includes savings on accommodation plus a room upgrade and child prices lead in at £589 for children aged two-12 years. For details call 020-7751 0660 or visit www.caribtours.co.uk

Go

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WEBSCLUSIVES ●

Club Med – Book July & August departures by 16 May to earn a £20 Love2Shop voucher for you and a £350 Early Booking Bonus discount for your client.

Travel Bulletin’s All About The Caribbean Supplement can now be viewed in digital format on www.travelbulletin.co.uk. This annual guide to selling travel and tourism across the beautiful islands of the Caribbean includes in-depth features on family holidays, spa holidays and the growth in island-hopping itineraries.

All this and more at: To respond to any of Sandy’s comments email jill. sayles@travelbulletin.co.uk

April 27 2012

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk


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agentbulletin Booking incentives ●

ATTRACTION WORLD is offering agents the chance to win tickets to see the queen of pop, Madonna, live in concert in London, Edinburgh or Dublin this summer. Four pairs of tickets are up for grabs at each venue and to be in with a chance of winning, agents need to make two bookings for any product featured in the operator's top 20 worldwide destinations, with booking references emailed to madonna@attractionworld.com. There is no limit on the number of times an agent can enter - the more bookings, the more chance there is of winning. The competition closes on May 31 and concert dates are July 17 in London, July 21 in Edinburgh and July 24 in Dublin. Meanwhile, until the end of this month agents have the chance to win one of five Merlin Annual Passes when they make a booking for LEGOLAND Florida or the allnew waterpark which opens on May 26. Booking references should be sent to legoland@attractionworld.com. For details see www.attractionworld.com or call 0871-700 8888. UNTIL MAY 31, qualified agents will receive a £50 High Street voucher for every upgraded Sandals wedding package that they book. The operator has recently introduced customisable WeddingMoon options that can be tailored to couple’s tastes, making it easier for agents to sell wedding packages, which include ‘Flutter of Romance’,

‘Vision in White’, ‘Seaside Serenade’, ‘Chic & Natural’ and ‘Island Paradise’. Agents who successfully sell the packages should send details of the booking to their local business development manager, explaining how they made the reservation, and include sales tips and advice for other agents. Entries will then be placed into a national draw for the chance to win a seven-night break for two at a resort of choice. For details call 020-7590 0210 or visit www.sellingsandals.co.uk ●

AGENTS MAKING a booking with Carrier before May 31 will be entered into a luxury prize draw to win an eight-night holiday to Dubai and the Maldives, including flights with Emirates, featuring two nights at One&Only Royal Mirage – The Palace, three nights at Four Season Resort Maldives at Kuda Huraa and three nights at Four Seasons Resort Maldives at Landaa Giraavaru. The company is also giving away a stay at one of its properties each week throughout this month and next and each booking will count as one entry to the prize draw. To increase your chance of winning the top prize, agents booking Emirates flights with Carrier will receive two entries per booking. The draw will take place on June 7 and weekly draw prizes are accommodation-only and exclude flights.

Agent offer HOLIDAY EXTRAS is giving agents the chance to win a new Apple iPad by clicking the 'like' button on its partnerships’ Facebook page before September 28. The new page offers news and information about new products and the latest incentives. The winner will be contacted at the beginning of October. See www.facebook.com/ HolidayExtrasAgents

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iPAD FOR MY PAD...pictured is Shona Thorne from Thorne Travel , who was one of the winners of Travel 2’s latest American Airlines' incentive. Shona is being presented with an iPad 2 by Colin Currie, the company's key account manager. April 27 2012

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hotelbulletin Thailand’s Conrad Koh Samui issues new luxury wedding package from £2,456 CONRAD KOH Samui in Thailand has launched a new wedding package that caters for an intimate yet luxury ceremony. Priced from approximately £2,456, the package takes care of everything from the ceremony’s location, to the wedding cake and bridal bouquet. The property also offers a selection of indoor and outdoor wedding locations, whether for an understated barefoot ceremony on the private beach, or perched atop the resort overlooking the view of the Gulf of Thailand. Wedding

preparations begin with a pampering treatment at the spa where the bride-to-be receives beauty treatments and hair and make-up ready for her walk down the aisle. Welcome drinks for up to 20 guests and cake for guests is also included in the price, as is the bride’s bouquet, groom’s buttonhole, wedding cake, hair and facial for the groom, two nights in an Oceanview onebedroom Pool Villa, a music trio and a priest to conduct either a vow or ring exchange ceremony. For more information visit www.conradkohsamui.com

Jumeirah Hotels & Resorts opens first European resort JUMEIRAH HOTELS & Resorts opened its first European resort, Jumeirah Port Soller Resort & Spa in Mallorca, Spain last week. The new five-star property is located on a cliff by the harbour village of Port Sóller and comprises of 120 guestrooms and suites, all with a private terrace or balcony, located on eight separate outbuildings, surrounded by gardens featuring native plants and trees, with 360-degree views of the sea and the Tramuntana mountain range. A 'pay four nights for a five-night stay' opening offer is available via tour operators until June 30 and from September 14 to December 20. The offer includes breakfast accommodation, free Wi-fi

in all areas and rooms, free use of the kids' club, complimentary access to spa and a free shuttle service to Port Sóller. The offer is applicable to all room types and is subject to availability. The resort features three outdoor swimming pools, two restaurants, four bars with al fresco dining options, function rooms with state-of-theart facilities and a fitness club. In the coming six months, the company expects to open Jumeirah Bilgah Beach Hotel in Baku, Azerbaijan; Jumeirah Messilah Beach Hotel and Spa, Kuwait; and Jumeirah Creekside in Dubai, United Arab Emirates. For more information or to book visit www.jumeirah.com

HILTON GLASGOW Grosvenor has announced the completion of a major restoration and upgrade programme following a £1.3million investment. The hotel, which is located in the heart of Glasgow’s bohemian West End, now offers 97 bedrooms and the investment also includes the upgrade of the hotel’s suite which features a large bathroom, lounge area and spacious bedroom. For details see www.hilton.co.uk/glasgowgrosvenor or call 0141-339 8811.

InBrief ● DOUBLETREE by Hilton has announced that two former

Mint Hotels have joined the hotel brand and are now welcoming guests as the DoubleTree by Hilton Manchester-Piccadilly and the DoubleTree by Hilton Leeds City Centre. The hotels are two of eight Mint Hotels across the UK and the Netherlands joining the Hilton Worldwide portfolio of hotels as DoubleTree by Hilton or Hilton Garden Inn properties. The company has also announced the addition of a fifth London property in Victoria, located opposite Victoria Station. ● THE LANGHAM Place in Hong Kong's Mongkok region has

launched a free Culture Tour of its neighbouring streets, taking guests on an exploration of Mongkok's hidden gems. ● TRAVELODGE HAS announced that it is seeking to open a

further 184 hotels across the capital by 2025. The new hotel openings are expected to create around 5,000 new jobs across London. ● STARWOOD HOTELS & Resorts has announced that it will

open 25 new hotels in Europe over the next four years. The company has already opened two flagship hotels in Europe this year, with a W hotel in Paris and a Le Méridien hotel in Istanbul. Globally, the company plans to open 80 new hotels in 2012, building on a year of record growth with 112 new hotel deals in 2011.

Jumeirah Port Soller

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puzzlebulletin Travagrams

Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle Number: 062

Can you solve the following anagrams to decipher the destination & tour operator?

Covered Pig Sty

A➠

B➠ This tour operator enables you to ‘learn more’ about this North African country, which contains one of the Seven Wonders of the World

C➠

Farrt funk D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, May 3rd. Solution and new puzzle will appear next week. The winner for 13th April is Tara Devey Mcallister, Terry Jones Travel in Shropshire. April 13 Solution: A=5 B=6 C=1 D=4

You may eat one of these sausages in a hot dog in this city

Where Am I?

Curly hairstyle in Russia

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 062

Across 1. Look for the crown, they offer cheap flights, holidays and hotels (7) 4. Currency of Bulgaria (3) 6. Cornish city (5) 7. Capital of Morocco (5) 8. Flows through Dublin (6) 10. Tehran is the capital (4) 13. The CAA manage this scheme, initially (4) 14. Indian Festival of Lights (6) 16. Former name of the Democratic Republic of the Congo (5) 17. American philanthropist, Bill (5) 18. Glasgow airport code (3) 19. Capital of Puerto Rico (3,4)

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Down 1. This West End musical recently won seven Olivier awards (7) 2. Popular Greek island destination (6) 3. Smallest of the Channel Islands open to the public (4) 4. Monrovia is the capital (7) 5. Currently charged at 20% (3) 9. Known as The Sunshine State (7) 11. Thomas Cook brand (7) 12. Sponsors of London Marathon 2012 (6) 15. Chain of islands off the coast of 9 down (4) 16. Swiss city, lake and canton (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 34 April 27 2012

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newsbulletin h c t a W o Ones t rammes avel prog tr p to e th A pick of ant to miss... w 't n o d u o y

Indian Ocean with Simon Reeve on Tuesday 1st May at 20:00 on BBC2 Simon Reeve travels around the Indian Ocean, uncovering stories from some of the world’s most remote, dangerous and beautiful locations in this new six-part series. Simon travels around the coast of the Indian Ocean, heading up the east coast of Africa, around India and back down the western coast of Indonesia to Australia.

Tee-off with the Family Holiday Association THE TRAVEL Insurance Industry Committee has teamed up with the Family Holiday Association to host its seventh annual Travel Industry Charity Golf Day on Wednesday June 27. All proceeds made on the day will be used to help disadvantaged children across the UK access a much needed family break away. The event takes place at Maylands Golf Course in Essex, an 18-hole championship golf course, and as well as the chance to compete with industry colleagues. The event offers the opportunity to network with new acquaintances, entertain clients, catch up with old friends and have the chance to win the coveted trophy. Entry is £80 per head or £300 for a team of four. Places are very limited, so bookings should be made early. For details or to register email michelle@familyholidayassociation.org.uk

Crystal adds 'Experiences of Discovery' theme cruises for 2013 CRYSTAL CRUISES is offering 14 'Experiences of Discovery' themes on 28 of the line's Serenity and Symphony voyages next year, expanding 2012’s programme with two new themes and more theme cruises overall. Passengers can explore their interests with complimentary, hands-on activities, performances, educational presentations and expert instruction on board, as well as optional adventures ashore, where available. New themes include photography, where top international photographers will lead presentations, hands-on workshops and shooting expeditions along North America’s East Coast and

Keeping an i on Apps Office of CHUSETTS THE MASSA OTT) has Tourism. (M Travel and app called e new iPhon a ed ch n u la a free, on. The app is Ask a Local ing travel uide provid the-move g d deals , local tips an information s, el ot h chusetts d from Massa an ts n ra restau attractions, e app h T s. n io at tin shopping des hensive h a compre ot b as es serv ive tool ct ra d an inte an ry to ec ir d e state. roughout th for travel th

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Esprit du Grand Prix, where VIP Monte Carlo Grand Prix experiences on shore will be accompanied by presentations on Formula One racing, royal Monaco and other related topics. Returning themes include Big Band and Ballroom Dance; Film and Theatre; Wine and Food; Golf; Jazz; Ocean Views (world affairs expert panel discussion); Comprehensive Creative Learning Institute (enhanced enrichment curriculum); Emerging Artists (young performers from LA Music Centre’s Spotlight); President’s Cruise (hosted by Crystal president Gregg Michel); Crystal Society (gathering past Crystal cruisers); and Gardens and Floral Design, which

A FREE wild life, walking and wilderness guide to Tasm ania is now availabl e in an iPho ne app. Produced by Tourism Tasm ania in association with responsiblet ravel.com, th e app includes a nu mber of sm all and specialist to urism and w ildlife operators an d accommod ation providers th at have not pr eviously been availabl e for bookin gs through traditional ch annels in th e UK. The app also cont ains a range of insider information, including vide os and editorial feat ures. Many short walks are listed, w ith map refe rences, essential info rm See www.res ation and images. ponsibletrav el.com/ holidays/tasm ania

expands its theme to include gardening design and technique classes, as well as visits to local gardens. After taking 2012 off, Mind, Body, and Spirit has also been brought back by popular demand, with three voyage options for 2013. Until June 30, the lead in price for the themed cruises costs from £2,658 per person, based on double occupancy for a ten-night Big Band voyage from Miami to Lisbon departing on March 31. The price includes scheduled flights, overseas transfers and ten nights in a deluxe stateroom with picture window on an allinclusive basis. For more information call 020-7287 9040 or visit www.crystalcruises.co.uk

Friend has called Lobby A NEW app t travellers ec ed to conn gn si de en be tels, and their ho within a city t other ee m n ca ests whereby gu l staff, te ract with ho guests, inte d be an s usive deal receive excl gs to do in th d an events updated on ugh ro the hotel th p is in and around ap e Th cal advice. an th real-time lo e or m in launch s th on scheduled to m the next few th 500 hotels in or N ns including in destinatio and th America America, Sou ude the cl in es featur Europe. New ate tels to integr ability for ho cebook into their Fa LobbyFriend and for s brand page and Twitter travellers h it w t connec travellers to tels nearby. from other ho

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Enjoy being a star in magical Tunisia

With its rich history, beautiful coastline and warm Mediterranean waters, Tunisia is a country that will take your breath away. As the smallest country in the Mahgreb it’s brimming with brilliant colours, contrasts and splendid aromas that are sure to stimulate your senses. Then there’s the unique cuisine and awe-inspiring sunsets - where the sun appears to melt into the endless golden sand of the Sahara desert. You can experience all this magical country has to offer at a choice of 10 heavenly Iberostar hotels. SPAIN • GREECE • TURKEY • BULGARIA • CROATIA • HUNGARY • MONTENEGRO • TUNISIA MOROCCO • CAPE VERDE • JAMAICA • DOMINICAN REPUBLIC • CUBA • MEXICO • BRAZIL

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personalitybulletin

Emma Yorke The national sales manager of Belleair Holidays likes to take her iPad 2 when travelling and is always the first person on the dancefloor

Who is your ideal travelling companion? My iPad 2 and a good selection of films. I like a bit of pure escapism on flights.

“Do what you love. Everything else just falls into place after that”

What's your earliest childhood memory? Meeting Santa Claus in House of Fraser – the ultimate traveller, covering the whole world in just one night! Where was your last work-related trip? The ABTA Travel Convention in Palma. It’s always a must-do event for me with a great mix of catching up with old friends and making new contacts. If you were a celebrity who would you choose to be and why? It would have to be Joanna Lumley! She’s elegant, well-travelled and ‘Absolutely Fabulous’. What three words would your friends use to describe you? Fussy – I’m a real perfectionist; Caring – I’m a mum, it comes with the territory; and fun – I’m always the first one on the dancefloor! What have your travels taught you? Pack light! What is the best advice you recall? Do what you love. Everything else just falls into place after that. If you could have a room full of any one thing, what would it be? Bubbles… preferably Cristal Champagne! If you could change three things in the industry, what would they be? Price wars, check-in at airports and customer indecisiveness… everyone should just go to Malta!

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Career path ● ●

● ● ●

1982–1984: Ellerman Sunflight Holidays – reservations 1984–1986: Rank Organisation reservation supervisor then promoted to sales representative for OSL/Wings brands 1986–1987: Wings Holidays – area sales representative (Midlands) 1987-1989: Horizon Holidays – area sales representative 1989–2000: Thomson Holidays sales promotions exec then promoted to promotions manager. Also did a couple of part time roles in overseas and recruitment and finished as regional sales manager for South 2000-2001: Cyprair Holidays (consultancy contract) regional sales manager Midlands & South 2001-2002: Argo Holidays (consultancy contract) key account manager Midlands & South 2002–present: Belleair Holidays – national sales manager, trade.

Who has been the biggest inspiration/influence in your career? Angus Crichton-Miller, The Rank Organisation. Someone once described him as “A quick brain, speaking slowly”. It’s hard not to be inspired by this man.

What's your favourite city and why? Rome… eternally romantic with all the pizza and pasta you can eat! If you were not doing this job, what would you be doing? Having a lie-in… What is your motto in life? If something’s worth doing, it’s worth doing properly. What is your favourite mode of travel? An Aston Martin DBS…in my dreams! If you had a super power what would it be and why? Either to be invisible or to fly… both would offer such freedom! What was your nickname at school and why? “Em”… because my friends didn’t have much imagination, I guess. What item do you always take with you when travelling? Waterproof mascara. What's your favourite airline and why? Short-haul its Air Malta and long-haul it’s Continental Airlines - Business Class of course! How do you deal with stress? With a large glass of Sauvignon Blanc. What song would you have played at your funeral? “Come Fly With Me” by Frank Sinatra. Is there anything that you dislike about the travel industry? The fact that the industry has changed so much over the last 20 years… APD, Atol Reforms etc… life used to be so much simpler.

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Star Awards 2012

Stars in your eyes: let’s rock the vote!

HE 16TH annual Travel Bulletin Star Awards are back! And as the most respected event in the industry (being truly independent and open to all) it’s time to make your mark and decide which companies are worthy of your vote.

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Voting is now open until Friday June 1 and there are a number of ways you can back your favourites – by filling in the voting form on page 33, by going online at www.travelbulletin.co.uk/awards or by completing the loose insert that you’ll find in every issue throughout May. www.travelbulletin.co.uk

This year the awards categories have been revised following your suggestions, and so there’s now an even greater choice – 32 in total that cover every aspect and sector of the travel industry. These are further divided into five industry sectors - Smooth Operators, Land Lords, High Fliers, Sea Captains and Best Supporting Acts. Within the Smooth Operators section, we have expanded the number of awards to represent different geographical areas such as Star Specialist Operator to Africa, The Americas, the Mediterranean etc.. Meanwhile, new awards for this year April 27 2012

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Star Awards 2012

include Star Adventure/Activity Holidays Specialist and Star Family Cruise Company. And back by popular demand is our Star Rail operator award.

seats or to find out about the many exciting sponsorship opportunities available. So what are you waiting for? Let the fun begin!

Over the following pages you’ll discover why companies are relying on your vote and how you can make a big difference. As Paddy McGuiness, host of ITV1's Take Me Out would say, "The power is in your hands!" And it really is. Every single vote is counted so there's every chance your favourite companies will win an award. You’ll also find a pictorial record of last year’s glitzy awards evening, and if that’s not enough of an incentive to cast your vote, there are some fantastic prizes to be won, kindly donated by Jetset. This year’s Star Awards presentation evening takes place at the prestigious five-star Landmark Hotel in London on Monday September 10. Tickets are now on sale - visit www.travelbulletin.co.uk to book your 16

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Star Awards 2012

of roulette in the casino are , BOURNE TO WIN...enjoying a game Tansey, Stuart Cowell and from the left: Allan Lambert, Louise e. Sophie Reynolds, all from Bourne Leisur

WORK MATES...Donna Pu ffett (left) and Travel Bulletin's At Home With Eileen columnist, Eileen Saunders, both from Travel Counsellors catch up over a couple of drinks.

SANDALS STAR...the Star Opera tor For Incentives was collected by Leah Marshall from Sandals Resor ts. www.travelbulletin.co.uk

GETTING ONLINE...Bruce Martin (left) and Ali Cairns from Online Travel Training hook up with Steve Stuart from Collette Worldwide Holidays.

PERRY'S PICK...Sam Perry from Silversea Cruises picks up the award for Star Luxury Cruise Provider.

JETSETTERS... Adrian Smyth (below) of Jetset Holidays picked up the award for Star Operator Sales Team from Travel Bulletin's Nick Boocock April 27 2012

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Star Awards 2012

Here's what some of our guests from last year's Star Awards event had to say... I had a great time at the Star Awards. First I got to meet old friends in the Gazebo - then I was guest of Classic Collection, who picked up the first award of the night - so we started on the Champagne! I loved the MC and his wicked sense of humour and I thought the Jersey Boys were fantastic!”

“ “

Charmaine Hallmark, Hallmark Travel, East Grinstead

I love the fact that the Star Awards are voted for by actual agents. It is not down to a panel of judges to decide who wins and who doesn't - so to me these awards are a true barometer of what is going on in our industry. We are delighted to have won and would just like to say thank you to everyone who voted for us! As for the evening itself the highlights for me were The Jersey Boys and driving faster than the speed of light in my lucky yellow ferrari!” Gail Dunwoodie, Attraction World

What a great recognition from our valued trade partners! Holiday Autos is very proud and delighted to have been chosen for this award. Collecting the awards on behalf of all my colleagues was of course the highlight of the evening, but I also enjoyed The Jersey Boys!”

“ “

Stephanie Hills, Holiday Autos

I have been in the travel industry for 35 years now and as you can imagine there have been plenty of functions during that time. I would rate Travel Bulletin’s Star Awards among the best of them. A fivestar venue, the meal and service was fantastic and the entertainment was first rate. I was bowled over when The Jersey Boys were introduced! Thank you for a thoroughly enjoyable and memorable evening.” Paul Newman, Drifters Travel, London 18

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PLEASE help us to be...

T AT HE TR S AC TA TI R ON ! Please, please, please play a starring role by voting for us as Star Holiday Add-Ons Provider, Star Trade Sales Team and Star Trade Facing Website in this year’s Travel Bulletin Star awards.


S04 TB2704 Awards Preview 1_Layout 1 25/04/2012 12:18 Page 20

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Star Awards 2012

Yes we can! AST YOUR minds back to November 2008 and this slogan was everywhere. Even the terminally disengaged could relate to what Barack Obama was getting at in his presidential campaign. People were sick and tired of what they saw as the same old kind of politics and the same old faces and names and wanted something different. On the fourth day of that month the Land of the Free returned the relative newbie, Obama, as the most popular president for 20 years.

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Now regardless of politics and the success, or otherwise, of Obama those sentiments still resonate. They vibrated throughout the whole of last year in the Arab World and they still do in beleaguered Syria. Getting the opportunity to make change or to have your voice heard is one that we might take for granted in this country. It’s maybe the reason why only

www.travelbulletin.co.uk

around two thirds of us bother to vote in the general election. But voting is important; if only to make sure that the same old faces and names don’t crop up again. Okay, so it might seem a bit much to compare the US presidential elections with the Travel Bulletin Star Awards. Clearly one has a bigger budget than the other (I’ll leave it to you to work out which one) and only one of them, as UK agents, will you have the right to vote on. But one thing remains the same; the candidates rely on your vote. Get involved in the 2012 Star Awards and make your feelings known. Support those who have supported you and with your help the best in the industry will get the recognition that they richly deserve. April 27 2012

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Star Awards 2012

Here are more great comments from guests of last year’s Star Awards... We’re absolutely delighted to have picked up this award for the second year in a row and would like to thank all of the travel agents who voted for us. The Travel Bulletin Star Awards is regarded as one of the most prestigious awards programmes in the UK. The awards, now in their 15th year, serve to recognise, reward and celebrate excellence across a broad range of sectors in the travel and tourism industry.”

Wendy Atkin-Smith, Viking River Cruises UK Limited

Congratulations to Travel Bulletin for bringing together an enjoyable and entertaining evening celebrating the travel agent’s choice – let’s party!” John Bond, Jetset Flights

Had a fabulous night, great table, good laugh and as for The Jersey Boys - marvelous choice!”

“ “

Paula Bennett, AA Appointments

It is always a great honour to win an award at such a prestigious industry event. It means a great deal to Holiday Extras. We are very grateful to all those people within the industry that voted for us. We really enjoyed the event particularly the entertainment and The Jersey Boys. I thought the film quiz was a great addition, which was enjoyed by the whole table. More awards should think about doing something similar.” James Lewis, Holiday Extras 22

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Star Awards 2012

Make your vote count OW, DOES taking the time to get involved in the voting process really matter? After all, will your vote make any difference at all? All these awards nights are the same aren’t they? Not quite.

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It’s all too easy to become a little worldweary of industry awards but the 16th annual Travel Bulletin Star Awards offer something different that some of the others do not. Namely among all of the trade papers that claim to represent you, Travel Bulletin is the only one that can legitimately be said to do so. All the winners have been selected by you, the agents, and as such are fully representative of the best in the

VOTE V OTE HOSEA H HOSEASONS OSEA ASON A SON N NS AT THIS AT T YEA YEARS EA AR RS S STAR TAR AW TA A AWARDS WARDS WA in tthe he ffollowing ollo low owing ow in ng ca cat categories ate teeg goriees

Star Sta S taarr T Trade radee Sales Sa aleess Team Team

UK U K Operator O Op per erator

Holiday Ho olid day da ay Parks P arks k Operator Ope Op per erato or

Activity A ct cti tiv ivity itty Holidays Ho olida day ays Specialist Spec Sp peccia cial alllist is ist st

Simply mplly use the voting voting form form within this issue of of T Travel ravel Bulletin online at:: www www.travelbulletin.co.uk or vvote ote onli ine at .tr travelbulletiin in.co co.uk uk

w www.hoseasons.co.uk/agents ww.hoseasons.co.uk /aggents


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Star Awards 2012

A GOOD RECEPTION...enjoying reception drinks are, from the left: Elinor Steiner and Steve Dean from Travel Republic with Claire James and Paul Kelly from Universal Parks & Resorts.

THREE CHEERS...Rachel Dearden (left) from Siam Park and Sophie Thackera y from Classic Collection Holidays celebrate a mem orable evening.

MAKING AN APPOINTMENT.. .Aimee Bronstein (left) and Paula Benne tt from AA Appointments get ready to ne twork. 24

April 27 2012

STAR ACT....The Jersey Boys stole the show as Travel Bulletin's 2011 Star Awards cabaret.

MAKING HIS MARK...TV personality Mark Durden-Smith plays host for the evening.

ON YOUR MARKS...Gail Dunwoody (left) and Leanne Harley from Attraction World get ready to beat the track record. www.travelbulletin.co.uk


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Star Awards 2012 industry. If someone goes the extra mile for you then why not return the favour! Don’t take our word for it! This is what Trevor Bones from Southern Cross Travel in Wadhurst, East Sussex said: "I like voting for people that you like working with as it is a way of saying thanks for going the extra mile. I also remember how nice it is when you win an award as we have with Southern Cross Travel as it makes you try even harder for clients and suppliers, especially the ones who are nice to you!" We also spoke to Victor Kaye from Gadabouts Travel in London and he said: "We regularly cast our votes in the Travel Bulletin

Show us some love... Vote for us in Travel Bulletin Star Awards Star Holiday Add-ons Star Travel Insurance Company Star Trade Facing Website Why should you vote for Holiday Extras? t&YDMVTJWFQSPEVDUT   t 6TFSGSJFOEMZBOEFGmDJFOUPOMJOFTZTUFNT      t#FTUFBSOJOHQPUFOUJBM    t'SJFOEMZBOELOPXMFEHBCMFQFPQMF     t &GGFDUJWFUSBJOJOHGPSZPVBOEZPVSUFBN       Airport Parking | Airport Hotels | Airport Lounges | Travel Insurance | Airports by Rail | Airports by Coach | Port Parking | Port Hotels

HolidayExtras.com Holida ayExtras.com


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Star Awards 2012

CYPRUS Widest selection of quality accommodations from 5 Boutique Hotels to Villas with Pools matched by product knowledge & 40 years experience

£40

incentive for every package holiday booking until further notice

To request brochure or booking call us on

020 8340 7612 Cyplon Supreme Agents Club

Holidays Bookings over

£7,000

will receive an amazing gift of Bubbles & Truffles

Star Awards, as a sort of "Thank You" for great service from our favourite operators/suppliers. And of course it is great if they actually do win in their category, which happens quite often. All agents should use their votes, especially from the independent sector." And Anneka Bones, also from Southern Cross Travel added: "It is always wonderful to be acknowledged by your peers and within your industry." In short, all those agents who have previously voted were glad to have done so.

email sales on how to join and what the benefits are

Price Matching Will be Considered Book on line www.cyplon.co.uk or Email: sales@cyplon.co.uk

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S05 TB2704 Awards Preview 2_Layout 1 25/04/2012 12:27 Page 27

Star Awards 2012 For them it meant that their favourite companies felt appreciated and valued and that they had their say with the chance to make a difference. So if you’ve previously voted in our Star Awards – thank you and please continue to stand up and make your voice heard. And for all those potential first time-voters, consider this: if you value the service and support that you receive from principals then they should get your vote. Not only does casting a vote get your preferred suppliers closer to receiving an award, it also clarifies in their mind that they are doing something right for agents. And we all need approval from time to time to ensure we stay on the right track and that we are providing people with what they need.

Vote for us We need your help to nominate us for the upcoming Travel Bulletin Star Awards in the following categories:

Star Car Rental Company Star Trade Sales Team Star Trade Facing Website We really appreciate your support and valuable trade partnership.

The holiday autos trade tea m

Nominate us at www.travelbulletin.co.uk/awards before 31 May To book: www.trade.holidayautos.co.uk or call 0871 472 5141* (7 days a week 7am – 10pm) For help: salessupport@holidayautos.co.uk or call 0871 472 5201* (Mon – Fri 9am – 5.30pm) For support during rental: 24 hour emergency helpline 01483 263 380 (open 24/7) *calls cost 10p per minute plus network rates


S06 TB2704 Awards Preview 3_Layout 1 25/04/2012 12:41 Page 28

Star Awards 2012

IN HAVEN...pictured picking up the award for Star Holiday Parks Operator is Allan Lambert (middle) from Haven Holidays with Travel Bulletin's Simon Eddolls and Jill Sayles.

COOL STARS...proud owne rs of a star award are Crai g Liddle (left) and Ashley Ru shman from Titan Travel .

PROUD OWNER of the award for Star Technology Supplier is Mike Ru ssell from Vertical Systems. 28

April 27 2012

TURKISH DELIGHT...Lauretta Wright (middle) from Travel Bulletin catches up with Stephanie Jones and Akin Koc from Anatolian Sky Holidays.

IT'S A GUY THING...picking up the award for Star Major UK Airport is Guy Stephenson from London Gatwick Airport

THE NAME'S BOND....Hilary and John Bond from Jetset try their luck in the casino. www.travelbulletin.co.uk


S06 TB2704 Awards Preview 3_Layout 1 25/04/2012 12:41 Page 29

Star Awards 2012

Get your thinking cap on UT THERE’S a bit of thought that needs to go into your vote – more haste, less speed springs to mind. Don’t assume you should mention someone with whom you've made a couple of bookings - go with your heart. For example, perhaps base your decision on who gives you the best support to allow you to do your job to the best of your ability.

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Remember – the awards are not fixed, not altered and are genuinely 100% decided on by you. So if you want the winners of any election to be truly representative and worthy then it’s your job to spend a little time on your selection. Voting is now open to all agents – including homeworkers – and you can vote online or by post, using the form on page 33. If you take a look at the full list of categories you will see that you have the opportunity to vote for who you believe rightly deserves an award. You’ll notice that we haven’t preempted a decision on which companies you should vote for by publishing a shortlist. When we say your vote counts, we mean it. So if you feel that the small operator who always gives great customer service is deserving of your vote – go ahead and put their name down. Chances are, other agents will have noted these positive traits and feel that they should have a fighting chance at being crowned the best in their class. To help your thought process when considering who should get your vote for the different categories, here’s a range of factors that you could take into consideration: www.travelbulletin.co.uk

Earning potential (commission & bonuses)

Deals, incentives & offers (both to you and your clients)

Help & support (on the phone, via reps etc)

Quality of the product and value for money

Reliability and reputation

Training provided (roadshows, online training, fam trips etc)

Ease of booking and processing bookings

Efficiency (how quickly do they respond to special requests or how good are they at dealing with problems that arise?)

Point of sale material (are posters, banners, brochures etc..readily available and easy to get hold of?)

Product range and choice (do they cater for a broad range of clients?) April 27 2012

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Star Awards 2012

2011 Awards Winners Smooth Operators

Sea Captains

Star Specialist Short-Haul Operator – Classic Collection Holidays

Star Ferry Operator – Stena Line Star Mainstream Cruise Company – P&O Cruises

Star Specialist Long-Haul Operator – Virgin Holidays

Star Luxury Cruise Provider – Silversea Cruises

Star UK Holidays Supplier - Hoseasons

Star River Cruise Specialist – Viking River Cruises

Star Specialist Operator (Western Mediterranean) – Belleair Holidays

High Fliers

Star Specialist Operator (Eastern Mediterranean) – Anatolian Sky Holidays Star Escorted Tours Specialist – Titan HiTours Star Holiday Parks Operator – Haven Holidays

Star Business Airline - Emirates Star Charter Seat-Only Operator - Avro Star Scheduled Seat-Only Company – Gold Medal Star Major UK Airport – London Gatwick Airport Star Regional UK Airport – East Midlands Airport

Star Operator Sales Team – Jetset Holidays

Best Supporting Acts

Star Operator For Incentives – Sandals Resorts

Star Holiday Add-Ons Provider – Attraction World Star Travel Insurance Company – Holiday Extras

Landlords Star Worldwide Theme Park – Universal Studios, Orlando Star European Theme Park – Disneyland Resort Paris Star Worldwide Hotel & Resort Operator – RIU Hotels & Resorts Star Accommodation-Only Specialist Medhotels Star Coach Operator – Shearings Holidays Star Car Rental Company – Holiday Autos 30

April 27 2012

Star Technology Supplier – Vertical Systems Star Trade Facing Website – onlinetraveltraining.co.uk Star Tourist Office For Roadshows & Events – Saint Lucia Tourist Board Star Tourist Office Online Training Programme – California Tourism's California Expert Star Tourist Office For Incentives Barbados Tourism Authority Star Tourist Office (overall performance) – Spanish Tourist Office www.travelbulletin.co.uk


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Star Awards 2012

One size doesn’t fit all HILE YOU’RE giving your thought to some of these factors, it’s equally as important to rule out the ‘one size fits all’ approach. In short this means that some of the things that are important for one kind of company will be less important (or possibly completely irrelevant) for another.

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As an example, when you’re thinking about factors such as efficiency, and the first question that comes into your head is ‘how quickly does this company answer my call?’ you’ll need to rethink that question when you consider an airline reservation

company where you typically make straightforward point-to-point reservations using your GDS. Perhaps then you should ask yourself other questions that are more relevant to that type of service provided, such as ‘how efficient are they at responding to passenger requests?’ In short, it’s important to give careful consideration to why you are voting for a particular company and remember that all companies offer something different, or have a different way of operating. These are factors that you’ll need to take on board to make your vote justified.

The journey is just the start of the

adventure

Vote for us in the Travel Bulletin Star Awards Best Escorted Tour Operator category... With an enviable track record of over 30 years, Great Rail Journeys are true specialists in creating the most unforgettable holiday itineraries, including scheduled flights, iconic train journeys, good quality hotels, breathtaking scenery and unmissable sightseeing. Great Rail Journeys take all the stress out of worldwide travel by taking care of every detail and with a professional Tour Manager on hand every step of the way. Quite simply, as the many loyal customers will confirm, no-one does worldwide escorted holidays quite like Great Rail Journeys.

CONTACT AGENCYSALES@GREATRAIL.COM FOR INFORMATION ON OUR FULL RANGE OF PRODUCTS AND SERVICES. BROCHURE SUPPLIES ARE AVAILABLE VIA: WWW.TRADE-GATE.CO.UK OR CALL: 01904 734888 www.travelbulletin.co.uk

THE

WORLDWIDE COLLECTION A choice of rail tours from 8 to 22 days, throughout the USA & Canada, Russia, India, Australasia, Africa and the Far East.

Prices from

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April 27 2012

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Star Awards 2012

TRAVEL AGENTS’ VOTING FORM Now is the time for you to decide which companies deserve to win our highly coveted awards by naming your favourite industry suppliers! All completed voting forms will be placed into a free prize draw and you will have the chance of winning one of the following prizes donated by

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st

Prize:

2 return economy tickets to any Spanish destination. Dates subject to availability.

2 Runner Up Prizes - Mixed Case of Fine Wines 32

April 27 2012

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Star Awards 2012

2012 Voting Form Name which supplier you consider to be the BEST in the following categories: SMOOTH OPERATORS

SEA CAPTAINS

Star Specialist Operator To Asia

Star Family Cruise Company

Star Car Rental Company

Star Worldwide Theme Park Star Specialist Operator To Africa

Star Specialist Cruise Company Star European Theme Park Star Luxury Cruise Company

Star Specialist Operator To The Americas

BEST SUPPORTING ACTS Star River Cruise Company

Star Holiday Add-Ons Provider

Star Specialist Operator To Europe

HIGH FLIERS

Star Travel Insurance Company

Star Specialist Operator To The UK Star Business Airline Star Technology Supplier Star Specialist Operator To The Mediterranean

Star Charter Seat-Only Operator Star Trade Facing Website

Star Escorted Tours Specialist

Star Scheduled Seat-Only Company Star Tourist Office For Roadshows & Events

Star Holiday Parks Operator

Star Adventure/Activity Holidays Specialist

Star UK Airport Star Tourist Office Online Training Programme

LAND LORDS Star Rail Operator

Star Tourist Office For Incentives (inc agent offers & educationals)

Star Trade Sales Team Star Accommodation-Only Provider Star Operator For Incentives (inc agents offers, educationals & training)

Star Worldwide Hotel Group

Please post or scan and email this form to us by June 1st 2012. Post to Travel Bulletin, University House, 11-13 Lower Grosvenor Place, London SW1W 0EX or email to jeanette@travelbulletin.co.uk. You can also vote online at www.travelbulletin.co.uk/awards. Name: .............................................................................. Company: .......................................................................... Address: .......................................................................... ........................................................................................ ........................................................................................ www.travelbulletin.co.uk

Job Title: .......................................................................... Email: .............................................................................. Tel: .................................................................................. ABTA No: ..........................................................................

April 27 2012

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Star Awards 2012

No likey, no lighty We asked our staff the following question this week: What’s the one movie you can watch over and over again? Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk Ghost, Pretty Woman, Meet The Parents... but my all time favourite has to be When Harry Met Sally

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Con Air and The Shawshank Redemption

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk I always watch Elf at Christmas

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk An American in Paris

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Planes, Trains and Automobiles or The Hunt for Red October

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Snatch - good action & still makes me chuckle

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk Back To The Future - the film that keeps on giving. The older you get, the more things jump out at you

S THE headline suggests (thanks Paddy!), if you’re not feeling any sense of appreciation for a particular company then there’s no reason to vote for them. But on the other hand, if there’s a certain company who you believe should be rewarded for the way in which they help make your job as an agent that little bit easier, then voting is a great way of showing your gratitude and appreciation. After all, you can’t blame anyone but yourself if your favourite companies are not announced as award winners if you didn’t vote – make it your mission to try and complete all the categories that you can. So dig out that pen, get your thought process in motion and vote for your industry favourites – make their day by giving them the chance to win and acknowledge their good working practices and you may both be reaping the rewards for years to come.

A

To leave you with a lasting thought, here’s a quote from Gary Burghoff: “I don’t vote for the guy I trust. I vote for the guy who trusts me the most."

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk The Shawshank Redemption

Sales Executive: Chris Gascoine chris.gascoine@alaincharles.com The Godfather Part 1

Design: Genaro Santos genaro.santos@alaincharles.com Coming to America

Assistant Layout Design: Nicky Valsamakis nicky.valsamakis@alaincharles.com The Matrix

Production: Jeremy Walters jeremy.walters@alaincharles.com Groundhog Day

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited - Travel Bulletin is published weekly and distributed to every ABTA, TTA & GTG agent. Subscriptions are £105 p.a. for tour operators and others, plus additional ABTA, IATA copies. Overseas subscriptions by air mail: £155 ISSN: 0956-2419

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puzzlesolutions Crossword: Across: 1. MONARCH, 4. LEV, 6. TRURO, 7. RABAT, 8. LIFFEY, 10. IRAN, 13. ATOL, 14. DIWALI, 16. ZAIRE, 17. GATES, 18. GLA, 19. SAN JUAN. Down: 1. MATILDA, 2. RHODES, 3. HERM, 4. LIBERIA, 5. VAT, 9. FLORIDA, 11. NEILSON, 12. VIRGIN, 15. KEYS, 16. ZUG.

Highlighted Word: NEVADA Audit Bureau of Circulations Business magazines

April 27 2012

Travagrams: (Top) Discover Egypt

(Bottom) Frankfurt

Where Am I?: Perm

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Experience Egypt with the Egyptian experts Enjoy the many faces of Egypt with Red Sea Holidays. We only sell holidays to Egypt that’s why we’re the Egyptian experts.  Best advice

 Best accommodation

 Best operator to North Africa

We believe that there is no substitute for experience and local knowledge. That’s why our travel advisers regularly visit our resorts and hotels to ensure they can answer your questions with facts, not guesses.

Our hand-picked selection of predominantly 4+ and 5+ hotels has been vetted personally by our team for quality, service, location and value.

We’re not just saying that: we were voted it in the 2011 British Travel Awards, plus a silver award for best small tour operator of the year. Try our award winning service for yourself.

 Best value We only sell holidays to Egypt. That lets us build strong relationships which we can use to get the best deals for you; not just better prices, but better quality too. Our holidays also include more in the price, with free transfers, in-flight meals on many flights, and a generous luggage allowance as standard.

 Best experiences In relaxing surroundings and with all inclusive service, it’s all too easy to forget about life beyond the pool. But Egypt can offer so much more. Our extensive range of excursions, cruises, tours, and cruise and stay holidays ensure you get to experience Egypt’s many treasures.

ABTA No.Y2507

Scan me for more information

Visit redseaholidays.co.uk/agent Call today on 0845 072 2477


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Travel Bulletin 27th April 2012