Travel Bulletin 18th September 2015

TB1809 2015 Cover 16/09/2015 12:29 Page 1

September 18 2015 | ISSUE NO 1,934 | www.travelbulletin.co.uk

Caribbean How to keep your clients sweet and boost revenue

this week

8

at home with eileen find out what Eileen thought of our 2015 Star Awards

business bulletin APH compares business facilities at UK’s busiest airports

12

15

training new online programmes plus upcoming roadshow events

24 lapland operators unveil their latest offers & promotions

S01 TB1809 2015 Start_Layout 1 16/09/2015 11:55 Page 2

A BRAND NEW

COLLECTION of more independent, lower priced holidays, presented under the banner ‘Traveller, by Titan’.

These great value for money holidays do not include home transfers or a tour manager throughout, but fewer inclusions mean exceptional prices!

This first Traveller by Titan trade brochure features 19 no-fly cruises in partnership with Cruise and Maritime Voyages aboard their new flagship Magellan, with a buy one, get one half price offer for your customers

Look out for more Traveller, by Titan brochures coming soon!

Order your new brochures at BP Tradegate

For more information visit www.titanagents.co.uk

TB 210x297 Traveller Ad 260815.indd 1

26/08/2015 10:59

15 10:59

S01 TB1809 2015 Start_Layout 1 16/09/2015 11:55 Page 3

newsbulletin

FRIEND IT LIKE BECKHAM...

Air New Zealand recently ran a competition for travel agents in conjunction with Travel Bulletin, where agents had the chance to win a meet and greet with David Beckham. Pictured with the carrier’s representatives and the main man himself (centre) at the HMV Football Extravaganza annual fundraising event are the competition winners – from the left: Liz Mulcaster, Air New Zealand; Mike Spires, Lotus; Giles Grigg, Air New Zealand Captain and his partner Bronwen; Sharon Horne, Lotus; Ed Dunne, Air New Zealand; Lindsey Ingham, Carrier and partner Adrian; and Stewart Robertson and Steven Abbott from TAG Global Corporate Travel.

This Week news 3

Cover Pictures: Main - Shutterstock: Copyright: Styve Reineck

Inset - southamptonairport.com

survey results reveal 40% avoid international travel due to cost

8

at home with eileen

9

agent bulletin

11

puzzle bulletin

12

business bulletin

13

bulletin briefing

15

training

18

personality bulletin

19

caribbean

24

lapland

find out what Eileen thought of our 2015 Star Awards check out the latest fam trip offers & booking incentives play Su Doku for your chance to win a £50 M&S voucher APH compares business facilities at some of the UK’s busiest airports industry news & views from AITO updates on online programmes plus upcoming roadshow events

find out which key accounts manager is in the hot seat this week

how to keep your clients sweet and boost revenue operators unveil their latest offers & promotions

www.travelbulletin.co.uk

Thomson & first Choice see surge in last minute adult-only bookings With unpredictable weather set to continue and kids now settled back at school, Thomson and First Choice report demand for a range of destinations as adults look to escape abroad to spend some last-minute, child-free fun in the sun.

With highs of 32 degrees in the Caribbean, 35 degrees in Cyprus and even 30 degrees in Spain in early September compared to lows of 8 degrees in the UK, the operators say it’s easy to see why Brits are heading off to warmer climates.

The holiday companies have seen an increase in bookings to short-haul destinations, with bookings to the Costa del Sol, Spain increasing by 20% and a 72% increase in holidays to Costa Brava compared to this time last year. Europe’s rising star, Croatia remains a popular choice for those looking for a new experience, with bookings up by 84% compared to last year, and the islands of Menorca and Mallorca are also proving popular with holidaymakers not wanting to venture too far for their last minute break.

Mid-haul getaways are also on the rise as UK weather turns colder with Mediterranean hotspot Cyprus proving to be popular with a 43% rise. Holidaymakers looking to venture further afield have set their sights on sunny Jamaica which has seen a 39% rise in bookings in the past week compared to 2014.

Meanwhile, the holiday companies are anticipating a strong winter with an extensive range of direct flights to exotic destinations like Thailand and Mexico on the Thomson 787 Dreamliner, as well as the introduction of a new six-week programme to picturesque winter beauty spot, Iceland for January to March 2016. This November will also see Costa Rica added to the long-haul programme, served by the first direct flight from the UK, connecting adventurers with Central America’s famous rainforests and wildlife.

For further information see www.firstchoice.co.uk or call 0871-200 7799.

Survey results reveal 40% avoid international travel due to cost A RECENT survey by Inghams reveals that 40% of respondents used finances as a reason as to why they haven’t travelled outside of the UK. Whilst finances were given as the biggest reason why holidaymakers would avoid travel to a foreign country, it was not the sole answer given. A surprising 20% stated the potential language barrier as a reason to stay home, whilst a fear of flying was enough to put off 18% of respondents.

The company says that the three diverse reasons are difficult matters for agents to tackle, particularly when fear comes into the equation.

Holidays must be appealing enough to warrant the price tag attached, whilst individuals must take steps to overcome their personal fears, whether by learning ● continued on next page

September 18 2015

3

S01 TB1809 2015 Start_Layout 1 16/09/2015 11:55 Page 4

newsbulletin ● continued from previous

basic words and phrases for their destination of choice or taking the plunge and facing their flying phobia.

But it’s not all doom and gloom, with agents advised to capitalise on the positive answers given. Women in particular seem to lead the pack when it comes to bold holiday choices, with 38% stating that there is nothing that would stop them embarking on an 1830 holiday.

Men were not so bold, with 41% saying they would not embark on a single holiday adventure, when only 31% of women said the same. Women were also much more likely to not let anything stand in their way of a snow holiday, with more than two thirds of respondents eager to take the plunge.

So, what can be taken from these results? The operator suggests that although money may be an overarching factor for many, travel agents should focus on providing new, exciting experiences that allow people to live out their fantasy experiences – without paying a premium price for it.

WARNER LEISURE HOTELS ....has launched a new music break for 2016 - ‘Outstanding Orchestras’ - performed by The Royal Philharmonic Concert Orchestra. Celebrating music from the likes of The Beatles, U2, Bon Jovi, Led Zeppelin, Queen, Meat Loaf, Eric Clapton and many more, ‘Symphonic Rock’ is an epic, electrifying evening of classic rock. Guests can relive their favourite rock bands for one night only at three of the company's properties - Bodelwyddan Castle in North Wales, Nidd Hall in North Yorkshire and Littlecote House in Berkshire. Alternatively, 007 fans will love the new ‘Music of Bond’ show where the Royal Philharmonic Concert Orchestra will be joined by Special Guest Vocalists to perform songs such as Goldfinger, Licence to Kill, You Only Live Twice, Diamonds are Forever, Live and Let Die and From Russia with Love, taking place at Alvaston Hall, Cricket St Thomas, Holme Lacy House and Thoresby Hall. A three-night weekend break at Cricket St Thomas Hotel in Somerset starts from £269 per person arriving on April 29, 2016. The price is based on two adults sharing a standard room and includes the Simply Dine package, as well as an evening with the Royal Philharmonic Concert Orchestra and The Music of Bond show.

If Only…introduces 2016 & 2017 portfolio IF ONLY...has issued its ‘Arabia & Indian Ocean’ and ‘Asia’ 2016 and 2017 brochures and, along with key partners, is also promoting its new portfolio of resorts, hotel, tours, cruises and rail journeys via a roadshow that covers six UK cities.

The two new brochures provide details of 374 properties and tours, with comprehensive descriptions, details of services and facilities and lead-in prices.

The operator has added 30 new, carefully selected hotels, ranging from top end luxury five-star deluxe resorts to four-star offerings and the occasional three-star superior that the operator considers worthy of note. Star ratings for the properties are also featured, which have been supplied by either the destination tourist board or by the hotel.

The company’s founder and managing director, Brendan Maguire, said: “Over the years we have fine tuned our brochures to become a compelling sales tool and a good reference document for our agents and we are delighted with the feedback that we have received so far on these new publications. While our website becomes more and more important for the latest information, offers, incentives etc., we feel there is no better way to convey the high quality of our products than by giving our agents’ clients the opportunity to browse through our exquisite and luxurious brochures.”

SuperBreak spreads the festive cheer with Christmas and New Year brochure SUPERBREAK HAS launched its 2015 Christmas and New Year brochure packed full of festive breaks for agents to promote in the months running up to Christmas.

There are 97 new festive hotel packages featured plus new theatre breaks to shows such as A Christmas Carol in Blackpool and Elf staring Kimberly Walsh and Ben Forster in the West End. A selection of new themed cruise and stay breaks are also available including a Christmas Market short break cruise and the North Sea Winter Fest mini cruise.

In total the brochure covers 230 Christmas breaks and 200 New Year breaks, totalling 430. As an example of some of the new hotel packages ‘Christmas in Brighton’ is held at the four-star The Old Ship Hotel for £400

4

per person. Guests arrive on December 23 for four nights and can enjoy a cream tea and three-course dinner with entertainment that day. A Fish and Chip lunch, mulled wine drinks reception and three-course dinner with 1940s music can be enjoyed on Christmas Eve and Christmas Day includes a Buck’s Fizz reception, five-course Christmas Day lunch plus buffet dinner and quiz. Also included is a Boxing Day lunch and dinner plus breakfast on all four days.

For New Years a stay at the threestar Mercure York Fairfield Manor in York for two nights is available for £210 per person. The break includes afternoon tea on arrival and dinner on December 30 and on New Year’s Eve guests will enjoy a red carpet welcome, a five-course dinner and a

September 18 2015

band and disco until 01:00. The price also includes breakfast on both days.

For more information and call 0190-443 6000 or visit www.superbreak.com/agents

Pictured spreading the festive cheer are Wendy Cameron (left) and Freya McCann, both from SuperBreak.

www.travelbulletin.co.uk

S02 TB1809 2015 News_Layout 1 16/09/2015 12:02 Page 5

newsbulletin Titan offers savings on cruise holidays TITAN HAS applied local knowledge and buying power to a new collection of more independent, lower-priced holidays, presented under the banner Traveller, by Titan.

The holidays do not include home transfers or the services of a tour manager throughout, but fewer inclusions and shorter durations mean more attractive pricing. As such, the travel experiences are ideal for second or third holidays, or for travellers that cannot spare the time or budget for a longer fully escorted tour.

The operator’s new brochure features a collection of great value no-fly ocean cruise holidays with prices leading in at £259 per person for a four-day Christmas Market Cruise to Amsterdam. The new brochure features 18 itineraries on Cruise and Maritime Voyages’ flagship, Magellan, 11 of which are new, including Majestic Fjordland, an eight-day exploration of Norway’s coastline from Newcastle-upon-Tyne, priced from £749, and Treasures of the West Indies, a 34-day voyage from London Tilbury, visiting Caribbean islands including Antigua, St Lucia and Barbados and calling at Madeira and the Azores on the way, with prices starting from £2,959.

In the brochure, customers can take advantage of a ‘buy one, get one half price’ offer if they book by October 31.

Newsbites ●

TAIWAN’S THE Sun Moon Lake International FireworksMusic and Come!Bikeday Festival will be held from October 23 to November 22. Held annually every October and attracting visitors from all over the globe, the event takes place on the shores of Taiwan’s largest freshwater lake and one of the country’s 13 national scenic areas, Sun Moon Lake.

Details at http://en.2015musicfestival.com.tw

●

FOLLOWING THE success of the World Cup, Brazil is gearing up to play host to the first World Indigenous Games, which will take place on October 23 in Palmas (Tocantins), with the participation of more than 2,000 athletes from 30 countries. Archery, javelin, tug-of-war, a 100m race, traditional rustic canoeing, log races, wrestling, football, xikunahati (‘headball’), swimming and athletics are among the events that will be part of the competition in Palmas.

For details see www.embratur.gov.br

●

MACS ADVENTURE is offering a small collection of trail running holidays in Scotland, Northern England and France. Runners can take advantage of a running break with pre-booked accommodation, daily luggage transfers, GPX tracks in addition to regular bag drops of favourite snacks and drinks.

For details see www.macsadventure.com/walkingholiday/walking-holidays-type/trail-running

●

EXCITE HOLIDAYS has signed a preferred partnership agreement with The Travel Network Group (TTNG). Agent members will be given access to the operator's preferential rates at more than 250,000 properties around the globe, and are also offered 24-hour customer service plus the chance to take part in fam trips and exclusive incentives.

●

VERTICAL SYSTEMS has launched activities to promote the importance of apprenticeships to the company. The business will be joined by other brands within the Vertical Group to identify young talent and skills that can contribute to its ongoing success in the Essex office.

For details email nyki.dilworth@verticalsystems.co.uk

New partnership deal for Innstant Travel INNSTANT TRAVEL, the online wholesale division of Innstant Group, has signed a partnership deal with the Advantage Travel Partnership and its extensive network of members.

The deal will enable the operator to supply the Advantage consortium members with its full range of product totalling in excess of 275,000 properties worldwide, 50,000+ transfers, 15,000 car hire destinations, more than 40,000 tours and more than 25,000 of sports, show and attraction tickets.

The company's head of UK sales, Gary Gillespie, said: “We are delighted to be working with the Advantage Travel Partnership and its members. Our product portfolio will provide them with even greater choice and flexibility to meet their clients’ travel needs including accommodation, tours, sports and attraction tickets and much more. In addition, the Central Advantage Payment System (CAPS) enables us to offer payment after departure which is a real benefit for the Advantage members.”

For more information see www.innstanttravel.com

www.travelbulletin.co.uk

September 18 2015

5

S02 TB1809 2015 News_Layout 1 16/09/2015 12:02 Page 6

newsbulletin Swedish short break from Taber showcases city & coastline from £1,495 TABER HOLIDAYS is showcasing a combination of city and coastline in its new ‘Sweden’s Arctic Contrasts’ break from £1,495 per person.

Guests will spend the first two nights in the town centre of Luleå with its cosmopolitan atmosphere. Included on the second night is an ice concert in the Ice Concert Hall where musicians will entertain with their instruments made entirely from ice.

Also included is entrance to the spa at the Clarion Hotel Sense where guests can enjoy a Japanese bath, sauna or dip in the pool. The next two evenings are spent at the Pine Bay Lodge, overlooking the archipelago. Included here is an evening snowshoe walk into the forest with dinner around an open fire and a day-time snowmobile trip to an idyllic fishing village where guests

can try their line into the icy waters to catch their lunch.

Transfers between the town and archipelago include a stop at the UNESCO World Heritage listed Gammelstad Church Village. The price is based on two sharing and includes flights from Heathrow to Luleå via

Stockholm, accommodation with breakfast, a ticket for the ice concert, entry to the Clarion Sense Hotel spa, guided snowshoe walk and snowmobile safari. Departures are between January 14 to March 24, 2016.

For more information call 0127-4875 199 or visit www.taberhols.co.uk

Pine Bay Lodge, Luleå

November roadshows in Birmingham & Manchester from Balkan Holidays BALKAN HOLIDAYS is inviting agents to two training roadshows in Birmingham and Manchester in November.

The operator’s sales and marketing manager, Chris Rind, said: “We have launched our new agents training video filmed on Bulgaria's Black Sea coast this summer so our travel agent partners can see for themselves what

a great beach destination Bulgaria is.

We will also focus on Croatia as this destination continues to be so popular.

Then at the end of each session there will be an opportunity for attendees to win a holiday to Bulgaria.”

Representatives from Griffid Hotel Group in Golden Sands, Bulgaria and Suncani Hotel Group in Hvar, Croatia, will also be attending the roadshows

which take place on November 4 at Crown Plaza Hotel, Birmingham and November 5 at Crown Plaza Hotel, Manchester.

Agents interested in attending can call 020-7543 5591 or email sales@balkanholidays.co.uk.

For more information see www.balkanholidays/agents (Training - page 15)

WORLD DUTY Free Group (WDFG) has officially launched its redesigned tax and duty free store in Manchester Airport’s Terminal Two. At 1,787sq.m, the walk-through store features a ‘Destination Tasting’ bar, a World of Whiskies ‘shop in shop’ and new brands to the beauty space.

BETTER BELIZE IT…The Belize Tourism Board, together with several parties of the Belize private sector, met more than 180 travel professionals across a week of travel trade events recently held in Glasgow, Manchester and London. Pictured at one of the events are, from the left: Karen Pike, Belize Tourism Board; Alex Uddin, Black Tomato; Deborah Gilharry, Belize Tourism Board; and Sander Langeveld, Belize Hotel Association. (Training - page 15).

6

September 18 2015

www.travelbulletin.co.uk

S02 TB1809 2015 News_Layout 1 16/09/2015 12:02 Page 7

newsbulletin Topland Group announces new UK hotel chain TOPLAND GROUP has announced the next phase of its plans for a mid-market hotel portfolio. Following the acquisition of Hallmark Hotels and Menzies Hotels, the group has brought all 20 properties together under the newly extended Hallmark Hotels brand this month, to offer 2,700 rooms per night across the UK. To complement the expansion a new website has been launched, where all

the hotels can be directly booked – at www.hallmarkhotels.co.uk Executive chairman and CEO of the group, Sol Zakay, said: “I am delighted to see the continued growth and development of our hotel investment with the expansion of The Hallmark Hotel Brand. Whilst ensuring consistently high standards are maintained across the existing portfolio, Topland will continue to operate with a

mandate to seek out properties of similar quality with the objective of building a £1b hotel business.”

The company has committed to investing millions in the portfolio, including a refurbishment of bedrooms, with an aesthetic and facility refresh, clean lines and a contemporary palette.

The Hallmark London Chigwell Prince Regent will be the first hotel to undergo the new look.

Cruise Baltic unveils new ‘Theme Cruises’ marketing tool for agents USING THE platform of the recent Seatrade Europe event, Cruise Baltic director, Claus Bødker – on behalf of all the network’s 28 destinations – took the opportunity to launch the company’s new marketing tool to the industry marketplace. Bødker said: “We believe by taking this initiative and producing a new ‘Theme Cruises’ brochure we aim to succeed in conveying to itinerary planners the richness and diversity of our Baltic Sea region, together with the many appealing attractions it has to offer. We hope our recommendations featured will prove inspirational to our cruise line partners and that this tool will be a ‘first’ in a series of themed brochures.”

The brochure features six specific cruise themes together with ‘What the Baltic has to Offer’ (relevant to the theme); suggested target groups; local maps; illustrations; suggestions for activities on board; and a contact list of partners in the region. The suggested themes, each offering a seven-night cruise itinerary, include a Baltic Wellness Cruise to Denmark and Finland; a History Cruise to Germany and Norway; a Baltic Lighthouses to Finland and Estonia; Viking Cruises to Norway and Denmark; a Design Cruise to Finland and Sweden; and a UNESCO World Heritage Cruise featuring Tallinn in Estonia and Gdansk in Poland.

S02 TB1809 2015 News_Layout 1 16/09/2015 12:02 Page 8

newsbulletin Group Tours launch from JLA

with

e m o h t AEileen... r Eileen eworke h? m o h s a t What h p to this mon been u

AST WEEK, I headed up to London to attend Travel Bulletin’s Star Awards gala evening held at the Landmark hotel. What a great night - lovely venue, an excellent meal followed by first class entertainment.

The highlight of the evening was obviously the awards themselves and this year the award presentations was hosted by the well-known actor and presenter Christopher Biggins.

There was much excitement on my particular table when almost everyone except myself picked up an award. It wasn’t long before the Champagne corks were popping as we all joined in toasting their success.

Instead of the usual West End musical show performance that we’ve enjoyed in previous years, the entertainment this year brought a little bit of culture to the proceedings as we were treated to performances from the English National Opera.

I always feel a bit like Cinderella when I attend these awards as I am always watching the time and have to slip off before midnight to ensure I catch my last train home.

The Landmark is a really lovely five-star hotel and it would be great if I could stay there overnight to avoid having to hurry off before the end of the evening and miss the party.

However, London five-star hotels are always expensive so unfortunately I think I’ll just have to continue doing my ‘midnight flit’.

On the subject of awards, I’ve just heard that Travel Counsellors has been nominated in the forthcoming “British Travel Awards 2015”. They have been nominated in two categories - Best National Travel Retailer and Best Travel Retailer for Customer Service.

I’m off on holiday next week and by the time you read this column, all being well, I’ll be sunning myself in Turkey. As I mentioned in a previous column, a few months ago, my husband was lucky enough to win a prize in a charity raffle and the prize consisted of a self-catered apartment at Kusadasi Golf & Spa Resort for a week and money towards the cost of the flights. I’m looking forward to going to Turkey as I’ve only ever visited Istanbul. No, I tell, a lie, I did stop once when on a cruise but that was just for a few hours so it will be interesting to actually stay at a resort hotel and to see what it’s like. Will tell you about it in my next column.

L

by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email lauretta.wright@travelbulletin.co.uk

8

September 18 2015

JOURNEY LATIN America has unveiled its 2016 Group Tours brochure which includes 29 comprehensive tours covering all of Central and South America, Cuba and Mexico.

The trips are divided into two categories - Classic Journeys and Discovery Journeys, with Classic Journeys visiting the highlights in comfort and style and Discovery Journeys offering good quality, value for money holidays with an insight into the life, land and history of the region.

Group sizes are small with a maximum number of 16 clients per tour.

As an example, an 18-day Cotinga option, ‘Off the Beaten Track Nicaragua’ travels to hard-to-reach destinations where travellers will be flung back in time. Highlights include exploring Ometepe Island, discovering colonial Granada, staying two nights on the unspoilt Solentiname Islands and cruising down the Rio San Juan to El Castillo for pirate stories and wildlife adventures in the Indio Maiz Reserve.

Prices lead in at £2,969 per person including flights.

For more information visit www.journeylatinamerica.co.uk or call 020-8600 1881.

Special fares from Aeromexico AEROMEXICO HAS issued a selection of special fares valid for travel to Mexico, Central, North and South America and Cuba.

Fares lead in at £460 to Cancun including taxes and fuel surcharges and seats are bookable until September 30 for travel until July 14, 2016.

For blackout dates and more information see www.aeromexico.com or call 0800-977 5533.

COMEDY COUP…Sue Bryant (right) from Baileys Travel in Wellingborough was the winner of TIPTO’s competition to win two tickets to see Michael McIntyre at the O2 Arena, London in the SuperBreak VIP box. Pictured presenting Sue with her prize is the operator’s Claire Dutton.

www.travelbulletin.co.uk

S03 TB1809 2015 News_Layout 1 16/09/2015 12:14 Page 9

agentbulletin Booking incentives ●

AGENTS HAVE a host of treats and sales tips to look forward to during next week's CLIA Cruise Week 2015 (September 19-27), as the Celebrity Cruises' sales team and senior leadership team head out across the UK and Ireland on a sales blitz visiting more than 1,500 trade partners. The campaign is being highlighted by the line's ‘treat your loved one and love paying half’, with agents also able to earn bonus Celebrity Rewards points throughout the sales blitz, which they can they redeem for luxury prizes. As an example, agents making a balcony accommodation and above booking by November 2, for travel at any time, can earn a bonus 1,500 Celebrity Rewards points.

For more information visit www.cruisingpower.co.uk

●

TO CELEBRATE the launch of its 2015/16 brochure, Travel 2 is giving two agents the chance to pamper themselves with a £100 John Lewis voucher to spend on a luxury item of their choice. To be in with a chance of winning, agents need to make a new booking to any destination from the 2015/16 brochure before October 18.

See www.travel2.com for details.

●

YOUR CAR Hire has launched a bespoke reservation system that takes advantage of cloud technology and offers agents everything from one-way rentals to displaying on airport/off airport suppliers, plus fuel and supplier preferences. To mark the launch, the company is giving agents the chance to win £100 in Love2Shop vouchers by making three bookings on the new system. See www.your-carhire.com

●

COLLETTE HAS launched its 2016/17 Worldwide Escorted Tours brochure featuring departure dates up to April 2017. To mark the launch, the company is offering travel agents a double MoneyCard incentive of £20 per person for any bookings made this month, while customers can take advantage of up to £250 per person with an early booking offer which applies to bookings made before October 31.

www.travelbulletin.co.uk

FANCY A FAM? SILVERSEA IS

giving agents the oppo rtunity to win one of six places on a hosted trip to Ho ng Kong, known as the Fr agrant Harbour. Agen ts will win a two-night sta y at the waterfront Intercontinental Hong Kong, flights with Britis h Airways, a tour and fou r-course meal on Silve r Shadow and a tour of Hong Kong city. To en ter the draw agents must make a confirmed bo oking on any 2016 sailing by October 16 and the winners will be trave lling between Thursd ay 19 and Monday 23, Nove mber .

For details email sales uk@silversea.com CELEBRITY CRUISES is offering agents sellin g cruise holidays the op portunity to join them on an exclusive long weeken d in Miami. Any agent who sells a 2016 Celebrity Cruises holiday, featur ing long-haul flights with British Airways by Oc tober 31 is in with a chance of enjoying the fam tri p to Miami hosted by the Ce lebrity Cruises UK an d Ireland sales team. Cr uise holidays in desti nations such as Alaska, the Caribbean, Asia an d Australia are all appli cable as part of the ne w incentive. Agents will be entered into a prize draw to win one of six places on the fam to explore Miami’s iconic beaches, art deco architecture and optio ns for cruise visitors.

For more information see www.cruisingpower.co.u k

BOURNE LUCKY...Following Bourne Leisure's 'Simple Pleasures of Summer Giveaway', Redcoats from Butlin’s Minehead celebrate the results with, from the left: Jessica Garner from Thompson Minehead, Bonnie, Billy and Natalise Kerslake also from Thompson Minehead. The incentive saw agents receive £1,000s worth of vouchers when they sent their customers to enjoy the Simple Pleasures of Summer at its Butlin’s resorts and Haven parks in July, August and September. During the ten-week campaign agents earned more than £7,000 worth of Love2Shop vouchers, with one agent earning £285 worth of £5 vouchers from 57 bookings.

September 18 2015

9

S03 TB1809 2015 News_Layout 1 16/09/2015 12:14 Page 10

newsbulletin September winter sun campaign from Funway Holidays and British Airways FUNWAY HOLIDAYS has teamed up with British Airways to offer its latest WonderLates promotion, which focuses on Caribbean winter sun destinations including Dominican Republic, Barbados, Cancun and three of the operator’s new destinations - Grand Cayman, St Kitts and Tobago.

The company’s marketing executive, Rebecca Evans, said: “We are thrilled to be partnering with British Airways and be able to offer so much choice to our customers and at amazing prices. The British Airways upgrade offer is a real added-value option starting from £199 per person, and the fact you can fly direct to all the Caribbean islands featured in

the promotion is great too. 'Wonderlates' will run throughout September and will be supported by offer window posters for agencies; e-shots directly to agents; social media; advertising and PR, plus our sales team will be out in force spreading the word.”

Holiday prices start from £799 per person for seven nights in Dominican Republic based on two sharing and staying at the three-and-a-half-star Occidental Grand Punta Cana. It includes flights with British Airways from Gatwick and is based on a December 1 departure.

For further information see www.funway4agents.co.uk

Gulliver's to invest £37million in new South Yorkshire site An ambitious family theme park and holiday resort will be created on a large site near to Rother Valley Country Park

by British company Gulliver's.

The second generation family business, which began as a model village in nearby Matlock Bath almost 40 years ago, has confirmed its plans to create its fourth UK attraction on the 135-hectare Pithouse West site.

When complete, the new resort will include a theme park hub, woodland adventure centre, ecology and education centre, ‘glamping' and woodland lodges, a hotel and holiday village.

The company already operates three successful family theme parks at Matlock Bath, Warrington and Milton

Keynes, catering specifically to families with children ages two to 13. The new South Yorkshire park - Gulliver's Valley - will eventually combine all the entertainment elements found across its existing parks.

Managing director of the company, Julie Dalton, said: "We're really excited at the prospect of realising our dreams at Gulliver's Valley and reproducing all the best elements of our existing three UK parks together on one site. We want to create a ‘whole park feel', with nature trails, walks, outdoor gyms and woodland runs which can be used by our guests and the local community alike. Plus of course, the family theme park hub, which will be developed and operated in line with our core value of

DECADE OF AIR-CHIEVEMENTS… Jet2.com marked a decade of flying from Newcastle International Airport by surprising loyal local employees also celebrating their ten-year milestone with the airline, with a giant birthday cake. Lucky customers checking in for their flight to Prague were also treated to a slice of the birthday action. Pictured marking the occasion are, from the left, the company’s Vicky Hardy, Steve Lee, Hayley Bushby, Sharon Davies and Claire Burns. Meanwhile, Girona (Costa Brava) has been added as a new destination for summer 2016 and a seventh aircraft next year will also see more flights to popular hotspots including Alicante, Crete, Gran Canaria, Mallorca and Zante.

10

September 18 2015

providing great value family days out that are big on fun."

For more information visit www.gulliversvalley.co.uk

MOVERS

●

Andy Freeth, the newly appointed managing director for Travel 2 and Gold Medal, has announced details of his new senior management B2B team who will support him across both brands. Gordon McCreadie is appointed director of sales and marketing B2B and Lisa Smith, current operations director for Gold Medal, will expand her role to lead the contact centre sales and operations teams for both Travel 2 and Gold Medal as director of operations.

●

Belmond has appointed Philippe Cassis as chief operating officer and Maria Kuhn as corporate director of communications.

●

Osprey Holidays and Ski Independence have announced the appointment of Julie Geyer in the new role of agency business development.

●

Ben Roseveare has joined Mark Warner as head of sales and marketing.

●

The Hong Kong Tourism Board (HKTB) has announced three new appointments to the London office. In the Meetings, Exhibitions Hong Kong (MEHK) division, Mercedes Alonso has joined as manager, along with Mairead Douglas as executive and Ellen Gordon has been appointed as PR assistant for HKTB, UK and Northern Europe.

www.travelbulletin.co.uk

S03 TB1809 2015 News_Layout 1 16/09/2015 12:14 Page 11

puzzlebulletin Travagrams

Su Doku Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle Number: 035

Can you solve the following anagrams to decipher the destination & tour operator?

Crabbier Knee & Tom

A➠

B➠

Travel company founded in 1962. Part of the name is also a county in South East England.

C➠

A Mild Unicorn Bicep

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

Home to the Caribbean's tallest mountain

Where Am I?

competition@travelbulletin.co.uk Closing date for entries is Thursday, September 24th. Solution and new puzzle will appear next week.

Museum in Istanbul which was a former basilica and imperial mosque

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 035

Across 1. Escorted Tours Operator who recently won a Travel Bulletin Star Award (5) 4. Venetian tourist attraction, Bridge of ___ (5) 6. Caribbean island with an active volcano (10) 8. Turkish mount with a Noah's Ark connection (6) 9. Airport serving the Algarve (4) 11. Capital of Qatar (4) 13. London borough with a famous market (6) 16. Sacramento is the state capital (10) 17. Ancient Jordanian city and location for an Indiana Jones movie (5) 18. The popular resort of Kitzbuhel is in this Austrian state (5)

www.travelbulletin.co.uk

Down 1. He's double trouble as Ronnie and Reggie Kray at a cinema near you (3,5) 2. Polynesian kingdom (5) 3. Capital of The Bahamas (6) 4. Car-free destination in the Channel Islands (4) 5. West African country (5) 7. The most westerly county in England (8) 10. Elephant rider in Asia (6) 12. Hotels and resorts group (5) 14. Currency of Bahrain (5) 15. 1 Across can take you on a tour of this Baltic capital (4)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 26 September 18 2015

11

S03 TB1809 2015 News_Layout 1 16/09/2015 12:14 Page 12

businessbulletin

InBrief ● NORWEGIAN HAS increased the amount of rewards companies

can earn on all flights. Flights to long-haul destinations are also now included for the first time offering a boost to business travellers using the carrier’s links to key business destinations like New York, LA and Boston. The level of CashPoints companies can earn has now been increased in Norwegian’s two corporate agreements for companies to sign up to at Norwegian.com.

Members of the carrier’s loyalty programme, Norwegian Reward can also earn CashPoints up to 30 days after departure. ● THE CROWNE Plaza Gerrards Cross Hotel is revising its meeting

and events space; relying on innovation principles devised by BMW Group subsidiary Designworks. Opening this month, the 6,500sq.m venue will provide options for weddings, conferences, meetings and events. As part of a £20m development, the hotel will feature two large, flexible conference and banqueting spaces seating up to 350 and 260 persons respectively, six meeting rooms, a Creative Attic, breakout bar and landscaped gardens.

For details email conferenceoffice@cp-gerrardscross.co.uk or see www.cpgerrardscross.com HILTON LONDON HEATHROW AIRPORT TERMINAL 4 has unveiled plans for a new £1.3million upgrade to its conference and events centre. The investment will transform the 2,509sq.ft space into a centre which seamlessly brings all meetings to life with state-ofthe-art design and first class business facilities. The new centre will be equipped to the highest technical standards, with audio and visual equipment – including video conferencing – to offer a fully interactive experience. Guests can choose from 15 meeting rooms with capacity for up to 300 visitors. For details see www.hilton.com/heathrow

APH compares business facilities at selection of UK’s busiest airports ACCORDING TO the results from the latest Travel Leaders Group Survey, business travel is expected to increase by more than 7% this year. With this figure in mind, Airport Parking and Hotels (APH), the long-stay airport parking operator, has created a guide comparing the business facilities on offer at some of the UK’s busiest airports to highlight how the business traveller is being catered for.

The research highlights the business facilities available at Gatwick, Heathrow, Stansted, Birmingham and Manchester Airports, and compares amenities such as phone charging stations, business parking services, free Wi-Fi access and meeting room space.

With Wi-Fi access an essential tool for those travelling for work, business travellers will be pleased to know that complimentary Wi-Fi is on offer at every airport however the length of time available to passengers was found to vary. For instance, Birmingham Airport offers free unlimited Wi-Fi throughout the airport whereas at Gatwick this is restricted to 45 minutes per passenger and at Manchester and Stansted Airport, to 60 minutes. Meanwhile, Heathrow offers up to four hours of free Wi-Fi and allows passengers to then pay for

12

additional access if required. Likewise, at Manchester and Gatwick, passengers are offered the option to buy add-on packages costing up to £5 per hour and £3 respectively for additional access.

With the constant need to also charge electronic devices and be able to keep in touch with the office, both Gatwick Airport and Heathrow Airport offer dedicated phone and charging facilities throughout all terminals.

However, the costs were found to vary with Heathrow offering its charging facilities free of charge to all passengers but Gatwick charging £1.50 for 30 minutes.

For those business travellers looking to escape the hustle and bustle of the terminal, each airport surveyed offers extensive pre-book and on-the-day lounge access. The most expensive paid-for lounge was the Plaza Premium Lounge at Heathrow’s Terminal 2, charging a pre-bookable entrance fee of £35, which allows guests to enjoy a host of luxury facilities including relaxation rooms, a tapas bar and shower rooms.

Meanwhile, travellers flying from Gatwick’s North Terminal can enjoy the Servis Air Lounge (Aspire) from £15.99, including unlimited Wi-Fi, charging facilities, complimentary soft

September 18 2015

drinks, wine, beer and selected sprits, as well as complimentary hot dishes and snacks.

Travellers considering booking an airport lounge would be wise to book in advance as purchasing a ticket onthe-day can cost as much as £5 more at Gatwick’s North Terminal No.1 Traveller Lounge, Stansted’s Escape Lounge and all Manchester Airport’s Escape Lounges when compared to pre-booked tickets.

Each of the airports in the survey also offered dedicated fast track services, with those travelling through Birmingham Airport able to dodge the queues from as little as £3 and at Manchester Airport from £3.50. The fast track priority service at Gatwick is offered to those travelling in Business Class only and at Heathrow Airport, the departures fast track service through security is only available to First and Business Class passengers and American Express and Centurion card holders. Meanwhile at Stansted, the facility is only available to those passengers making a Valet Car Park booking, Mid Stay Express booking, Stansted Express First Class booking or those who are travelling as part of a premium airline seat reservation.

For more information see www.aph.com/businesstravel

www.travelbulletin.co.uk

S03 TB1809 2015 News_Layout 1 16/09/2015 12:14 Page 13

bulletinbriefing

Industry Insight by.........

Chair of AITO Agents, Gemma Antrobus, considers how we can achieve true happiness…

here is no denying that the striking image of a tiny Syrain boy (Aylan Kurdi), lying face down in the sand will have plucked on the heart strings of every person viewing it.

T

It has been wonderful to hear some positive stories in the travel trade of companies who have rallied together to raise funds for the Syrian refugee crisis, but these stories are relatively few, compared to the size of our industry.

It got me thinking about the reason for this, and I can only assume that people have very individual opinions of the matter. Should we, as a nation, be accepting and supporting those displaced from their home countries?

Some will welcome with open arms, whilst others are fearful of the drain on our economy. Neither opinions are wrong and we are all entitled to our own opinions.

amount of money and ask one to spend that money on themselves and the other to spend it on someone else, there will be little or no change in the happiness level of the person who treats themselves. Yet for the person who spends that money on a friend or stranger, their level of happiness greatly increases.

We all have a cause that is close to our own hearts, so for businesses it’s challenging to find a charity that every employee will feel the same level of passion supporting. Is it medical research, poverty, an animal related cause, something local or overseas?

"In order to

Doing something personal with your family will give you greater satisfaction, but don’t worry if there is no money tree at the bottom of your garden. You can buy your happiness in other ways. Why not pop in to check on an elderly or less-abled neighbour, give some time at a soup kitchen or shelter, hold a bake sale for a larger charitable organisation or encourage your children to do a sponsored silence and let them choose where to donate the money?

become happier, we must become more altruistic"

What is undeniable, however, is that when we do raise money, give our time or promote awareness for a cause, it has the amazing ability of making us feel good; some would go so far as to say ‘happy’.

We all work hard – either for personal fulfilment, career aspirations or merely to pay the bills and live a comfortable life – but I see it all the time, that with every promotion, salary increase, incentive or commission payment, our happiness levels are rarely elated for very long. Why is this? Could it be that the more we earn, the more we spend, so effectively we live in a cycle that never provides true fulfilment?

Our collective efforts – as individuals within this industry – will make a difference both near and far and bring a smile to your face at the same time. image: Aaron Amat

I started to research this subject a little, as it interested me. What did I find? In brief, that in order to become happier, we must become more altruistic.

Studies show that if you give two people the same www.travelbulletin.co.uk

September 18 2015

13

S04 TB1809 2015 Training_Layout 1 16/09/2015 12:23 Page 14

S04 TB1809 2015 Training_Layout 1 16/09/2015 12:23 Page 15

training South Africa training events with Visions Holiday Group VISIONS HOLIDAY Group has partnered with Air Namibia, Taleni Africa and South African Tourism to offer a series of training events at local airport venues across the UK. On September 30 agents can learn everything there is to know about Namibia at Birmingham Airport - from ballooning in the Namib Desert to dune adventures on the Skeleton Coast, plus Big 5 Safaris, learning about the Himba People and discovering luxury lodges and boutique

hotels. The Namibia destination training will also include a chance to win a place on an educational.

At Leeds Bradford Airport a South Africa Training Day will take place on December 16 with the chance to learn about South Africa’s game reserves, whale watching, wine tasting and rail journeys directly from suppliers, along with exclusive offers. The event also includes lunch and an airport tour.

Other South Africa training days are to be held at Birmingham Airport on

December 17 and Bristol Airport on December 18.

All events start at 10:00, aside from Bristol which starts at 09:00, and are free to agents. Free parking, refreshments and the chance to win prizes are part of all the events.

To secure a place at the Birmingham Airport event, requests must be received by September 14 and for the others by December 1, by emailing Abbey Thomas at abbey@visionsholidaygroup.co.uk

Agent incentives & performance feedback from srilankatraining.com TRAINING PLATFORM www.srilankatraining.com has reported that more than 300 independent agents and tour operator reservation staff have completed the online course which features information about

the destination and the chance to win quarterly prizes.

The course includes information about the new highways, travel time, the eight UNESCO World Heritage sites and the newly

opened East coast of the island.

For agents to get the chance to win prizes such as a Sri Lanka curry, they need to complete the course with the next incentive draw on September 30.

Club Hotel Dolphin is also the first hotel to join and launch its training course on the site which can be

accessed after completion of the Sri Lanka Training.

This is the first of three modules that Serendib Leisure Management will be launching and agents who complete the Sri Lanka Training and Club Hotel Dolphin module by November 1 will be entered into a draw to win three nights at the resort.

BECOME A Agent training incentive from Avis AGENTS SUCCESSFULLY completing the online training course at the Avis Training Academy can be entered into a prize draw to win a Nutri-Bullet juicer.

The academy offers information and interactive tuition on everything agents need to know to be able to successfully sell the company’s car rental product to customers. It is split into six key modules ‘All about Avis’, ‘Pick up and Drop Off’, ‘The Jargon’, ‘How to Sell Avis’, ‘Selling Tips’ and ‘Why Avis’ with multiple choice Q&As required to complete at the end.

The Selling Tips module provides useful advice on

www.travelbulletin.co.uk

how to proactively sell car rental before the holiday by introducing the subject with questions such as: “How are you getting from the airport to your accommodation?”, “Do you normally rent a car whilst on holiday?” and “What do you plan to do whilst on holiday?”.

The company has also highlighted the potential value selling car rental has as a source of additional income. With an average selling price of £238 per car by selling just one prebooked car hire per week this can increase revenue by £13,000 per annum.

For more information visit www.avistraining.co.uk

DISNEY EXPERT

AND RECEIVE A DISNEY CLASSIC DVD*

This gift’s a classic!

As a thank you for all your hard work, we’re offering a Disney Classic DVD to every agent* who completes any one of the Disney Stars Training Programmes from 1–30 September 2015. To claim your DVD, simply: Successfully complete one of the Disney Stars Training Programmes between 1–30 September 2015 Download your PDF certificate Post your certificate via the special uploader at disneytravelagents.co.uk

disneytravelagents.co.uk *The first 3000 agents to complete a training module will receive a DVD. Gift may vary from that shown, and is non-exchangeable and non-refundable. No cash alternative. Open to all travel agents in the United Kingdom including the Channel Islands but excluding the Republic of Ireland and employees of The Walt Disney Company Limited. Promoter is Disney Destinations International, a division of The Walt Disney Company Ltd, 3 Queen Caroline Street, London W6 9PE. Full terms and conditions apply; see disneytravelagents.co.uk for details. Please note a maximum of one DVD per agent will be awarded. ©Disney.

September 18 2015

15

S04 TB1809 2015 Training_Layout 1 16/09/2015 12:23 Page 16

training

BALDWINS TRAVEL GROUP, ...in partnership with members of Bright, will take part in the Tonbridge Annual Dragon Boat Race on September 13. A total of 17 travel professionals will race against nine teams from Kent along the river Medway to raise money for the ABTA Lifeline Charity and the Hospice in the Weald. Pictured with team captain Trevor Ridler (middle) are team members Serena Menelaws and Nick Marks.

New online training tool from The Turkish Culture and Tourism Office NO TRAIN NO GAIN

Discover the latest additions to Travel Gym, Travel Bulletin’s online learning portal for travel agents.

Log on now at www.travelbulletin.co.uk/travel-gym to complete some of the courses currently appearing, including...

WIN A LUXURY HOLIDAY TO GRAN CANARIA! This all year-round sun destination with golden sand beaches and dramatic mountain inland landscapes offers exquisite facilities for top quality golf, SPA, nature and active holidays.

This prize includes 7 nights’ accommodation with breakfast at 5* Sheraton Gran Canaria Salobre Golf Resort, a unique and sophisticated retreat within a striking distance of two 18-hole golf courses & with a welcoming SPA on the side, giving way to complete serenity and disconnection. Whether looking to practice your swing, rejuvenating with exclusive natural treatments or just chilling by the pool, this luxury resort has it all covered for you!

This amazing prize is for those agents who finish Gran Canaria course by end of September 2015

LUFTHANSA GROUP LAUNCHES THE LUFTHANSA EXPERTS ACADEMY The Lufthansa eXperts Academy is the brand new online training platform where you can learn all about the Lufthansa Group. Additionally, in July and August, any agent who completes the training will automatically be entered into the prize draw to win one of several amazing prizes which include anApple Watch, iPad and Amazon and Debenhams vouchers.

To access the training, you’ll need to be an eXperts member. If not, you can register at www.lufthansaeXperts.com.

Sign up today to MeliaPro! - a great tool for travel agents and professionals. Get competitive commissions and many other added values.

Book net rates and get instant commissions Exclusive discounts for travel agents on all our rates Redemption by points or “points and cash” Earn points through centralised channels (GDS included) Register today for the travel agent portal - meliapro.com

16

September 18 2015

THE TURKISH Culture and Tourism Office’s new comprehensive and interactive online training tool for travel agents is now live.

The tool, which is hosted

by OTT, provides agents with a range of information plus the latest news, events and offers from the destination.

The training tool consists of five modules starting with essential destination information, followed by an in-depth look at each key tourism region and a few short questions to test agents’ knowledge. For each region - Istanbul, Mugla, Izmir and Antalya - agents will gain a comprehensive understanding of the historical and archaeological sites, cuisine, sports, activities, adventure, scenery and the warm hospitality for which the country is known for.

The first 500 agents to complete the training will receive a goody bag full of Turkish surprises and one lucky agent, selected at random, will win flights to the destination.

For details see www.onlinetraveltraining.co m/freecourses/providers/discoverturkey#

www.travelbulletin.co.uk

S04 TB1809 2015 Training_Layout 1 16/09/2015 12:23 Page 17

Selling trips to Egypt?

Our e-learning programme is now live!

Complete the course and you could be one of lucky FAM trip winners jetting off to Egypt.

Get started...

For more details visit www.egyptiantravelexpert.com

See you by the Red Sea SHARM EL SHEIKH - HURGHADA www.egypt.travel

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 14:09 Page 18

personalitybulletin

Eva Choukri Key Accounts Manager - Global Sales Office UK, Rotana Hotels

At home What's your favourite household gadget?

My Nutribullet which my ten year old twin daughters convinced me to buy. I love to make delicious smoothies with it and it gets the girls to eat more fruit.

What are your favourite TV programmes?

I don’t watch much TV but if MasterChef is on it will usually grab my attention.

Who does the cooking?

Mostly my Au Pair cooks for my girls during the week and then I like to cook on the weekends. I usually do a nice Sunday Roast for the family.

What's a typical weekend for you like?

My weekends are spent having fun with my girls. I like to take them shopping, go to the park, visit friends and we often go out for lunch.

What's your guilty pleasure?

Champagne.

What do you do to relax?

I love going to the gym. Spinning classes help me to release energy and then I usually do a yoga class to relax.

At play Where would you most like to visit and why?

I have travelled most parts of the world but still have not been to Australia. Everyone raves about it, so I would like to find out for myself to see if it’s as good as it’s cracked up to be.

I’m keen to start using Twitter actively, however, I’m still trying to get the hang of it!

What are your hobbies?

I love going to concerts and listening to music. I recently went to see Beck, The Strokes, Nile Rodgers and Grace Jones in Hyde Park – it was fun to see the bands out in the open air!

What is your best quality?

I have a very open-minded, easy-going personality.

What's your favourite (non-work related) website?

I enjoy Facebook as it helps me to stay in touch with all my friends from the USA. While living in Seattle for 18 years, I worked as a senior account manager at Expedia and I was lucky to meet a lot of incredible people there.

Do you use social media for work and play?

I definitely do. I am an avid LinkedIn user.

What trait do you dislike in other people?

Dishonesty.

What's your most embarrassing moment?

I have had too many to mention. I’m quite short-sighted, so I quite often mistake people when I go up to talk to them.

Do you have any nicknames?

Only at school. One of my middle names is Agnes, so my classmates used to call me Baggy Agi. If you could invent a new law, what would it be?

Free public transport would be available for everyone in London.

At work What other companies/organisations have you previously worked for?

Virgin Megastore, Holland America, Expedia and GTA. If you could change one thing in the industry what would it be?

To make customer service phone numbers on online travel sites more visible.

What personal item do you have on your desk at work?

A photo of my daughters which was taken for Father’s Day. What's the best thing about your job?

Getting to meet people from all over the world.

18

What's a typical day like?

It can change from day to day; if I am in the office, I’m submitting multiple reports for Rotana, following up with my accounts or talking to our individual properties to find ways to promote the Rotana brand in the UK. I am out of the office regularly on sales calls, conducting training or attending events so no day is ever the same!

What's your favourite travel app?

Trip Advisor. I always look to see what rating a hotel has on there before booking somewhere to stay.

Who has been your inspiration in the travel industry?

Richard Branson. He is always looking at how to do things better and has an exciting brand.

September 18 2015

What was the last email you received?

A summer promotion at Beach Rotana, Abu Dhabi and Amwaj Rotana, Dubai.

What skill are you most proud of?

My networking skills, I know people in the travel industry from all over the world.

What do you love about the travel industry?

I used to work on the corporate travel side but I’m really happy to be back on the leisure side of the business. I love it because we are all in it together to make sure everyone has the best experience.

We are all working for and with each other.

What item do you always take with you when travelling?

A phone charger - I would be lost without being able to call and text whenever I wanted.

www.travelbulletin.co.uk

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 14:09 Page 19

caribbean eet and boost revenue sw s nt ie cl ur yo ep ke to w A sweet deal: Ho hes Resorts ac Be d an s al nd Sa s, le sa of

by LEAH MARSHALL, head

W

HEN IT COMES to selling Caribbean holidays, it is important to remember that each island has unique characteristics, defined by its own culture, landscape and natural resources. With the lush beaches of Antigua; Grenada’s world renowned spices, Barbados’ rich history and the captivating volcanoes of Saint Lucia, the Caribbean truly has something for everyone.

The right deal In terms of choosing a Caribbean island for your client, find out what they want from their holiday, and tailor your recommendations around this. For example, if they are looking for a lively holiday filled with reggae and rhythm, then Jamaica would be a great fit. However, if they are looking to explore uninhabited islands and dive amongst gorgeous coral reefs, then the Out Islands of the Bahamas would be perfect.

Many hotels in the Caribbean are allinclusive, which some clients can be wary of as it often conjures up images of buffet dining in the same restaurant day after day.

If your client has misconceptions about the quality of food, beverages, service and facilities, advise them that if they pick a luxury resort company with a longestablished positive reputation, then this will be far from the truth. Luxury allinclusive resorts will offer a variety of dining options and serve premium brand drinks, so you can reassure them that they will not have to battle for the buffet or stomach vinegary wine!

www.travelbulletin.co.uk

Commission boosters

Value added extras

Some clients may also question whether staying at an all-inclusive allows them to really experience the local culture of a destination. It is important to highlight whether the resort you are selling offers excursions to local attractions and towns, as not only is it a great way to earn extra commission but it will also demonstrate to clients that staying at an all-inclusive doesn’t mean that you’re cut off from the local community. Some resorts may even run philanthropic programmes and offer guests the chance to give back to the community. For example, Sandals Resorts set up the Sandals Foundation, which helps local communities across the Caribbean through investment in education, healthcare and the environment.

Another thing to flag to your client is the benefits of all-inclusives for keeping track of budgets. Inform them that following the initial spend on the holiday, they will have to pay for very little, thus eliminating daily worries about costs, budget and exchange rates. Many all-inclusive resorts will offer airport transfers, land and watersports equipment, as well as activities for kids – fees that can add up at a regular hotel or resort. With a huge assortment of activities on offer, guests can enjoy taking part in as many as they desire - all with expert tuition - and if they don’t enjoy them, they haven’t wasted any money! Something to emphasise to keen divers is that selecting a resort that includes unlimited diving for certified divers will definitely save them money.

A tip for clients looking to get married abroad is that some resort companies offer free weddings for couples that book a stay in a certain room category, or for a certain amount of time. As well as highlighting this cost-saving element (perhaps even compare the price of the holiday to the average £20k spend on a UK wedding), emphasise the fact that the package will usually include a wedding planner, making the experience as seamless and stress-free as possible.

Once you have selected a suitable resort for your client, make sure that you show them the top suites first, as it is much easier to sell top down. Also, look into add-ons such as spa treatments, as this is a great way to earn extra commission.

For couples celebrating a special event, such as a honeymoon, birthday or anniversary, pass this information onto the resort in case they can offer any special extras, such as a private candlelit dinner or specially decorated room.

The more you know about the resorts and what each has to offer, the better you will be able to sell, so make the most of any online training programmes or training days offered by hoteliers. These tools really are in your interest - as well as helping you to earn the commission that you deserve, most resort companies will offer fantastic agent incentives with great prizes up for grabs, and even fam trip places so that you can experience the resorts for yourself!

September 18 2015

19

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 14:09 Page 20

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 14:09 Page 21

caribbean

Aruba benefits from multi-million dollar investments WITH A strong focus on quality to target future tourists, Aruba is to benefit from several major investment programmes aimed at its hotels and other tourism facilities.

A line-up of companies, including Virgin Holidays and Hayes & Jarvis, have added the island to their portfolio, with travel brands Thomson and First Choice announcing the introduction of weekly charter flights from Manchester from summer 2016, complementing the existing service to the island from Gatwick.

This follows on from the island welcoming a record number from Britain in 2014, when visitor figures

reached an all-time high. UK numbers grew by more than 12% in 2014 and arrival figures for 2016 are expected to grow by 70%.

In addition, more than a dozen hotels in Aruba have undertaken major expansion, refurbishment or investment programmes. Divi Resorts, for example, will have invested £24million by the end of 2016. Other hoteliers to have invested or planning to invest substantial sums include The Renaissance Aruba Resort, Marriott Aruba Hotel, the Hyatt Regency Aruba, The Mill Resort and Suites and Bucuti & Tara Beach resorts.

Meanwhile, investments of up to

£100million are planned in the coming years for Aruba's Reina Beatrix Airport as traffic continues to reach new heights.

This is in addition to the one billion dollars invested by the Aruba government in recent, current and future infrastructure projects across the island, including beach facilities and phase two of its ambitious linear park scheme, creating a ten-mile environmentally friendly area to be enjoyed by locals and tourists, stretching from a point close to the airport to the main hotel district.

For more information visit www.aruba.com

BEACHES RESORTS will be introducing new activities to its exclusive Caribbean Adventure with Sesame Street programme. From this month, ‘Elmo and Friends’ are inviting young guests to use their imagination to explore outer space inside a state-of-the-art immersive full dome and planetarium. There will also be artist workshops, puppet making with Bert and Ernie and Halloween stage shows. Seven nights’ all-inclusive accommodation at Beaches Ocho Rios costs from £5,088 for a family of four staying in a Caribbean deluxe family room. The price also includes Economy flights with BA and transfers and is valid for travel until November 30.

For details call 020-7590 0210 or visit www.sellingsandals.co.uk

www.travelbulletin.co.uk

September 18 2015

21

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 14:09 Page 22

caribbean Caribbean expansion from Funway Holidays FUNWAY HOLIDAYS’ new Barbados 2016 brochure is to launch this month featuring 36 pages of holiday options that are valid for departures through to December, 2016.

As an example, lead-in prices for the newly added Halcyon Palm Resort start from £675 per person including seven nights’ room-only accommodation for two adults

sharing a one-bedroom apartment and flights with BA from Gatwick, based on an October 27 departure.

A total of 20 new hotels are featured in the brochure including the new Sugar Bay Barbados opening in November.

The operator has also added five new destinations in the Caribbean including Tobago, Aruba, St. Kitts, Puerto Rico and Grand Cayman.

Norwegian announces direct flight to Puerto Rico Norwegian will introduce the UK's only direct flight to Puerto Rico this winter, with fares from £179 one way.

Flights to San Juan will launch on November 4 and will operate twice weekly on Wednesdays and Saturdays from Gatwick using a 787 Dreamliner aircraft.

Christmas options from Sandals SANDALS RESORTS is offering festive all-inclusive packages throughout December.

Seven nights at the new Sandals Barbados from December 21–28 costs from £2,929 per person based in a Caribbean Village Grande Luxe room and including Economy flights with British Airways from Gatwick and transfers.

Alternatively, a December 24–31 break costs £2,879 at the Regency La Toc Golf Resort & Spa in Saint Lucia, while a stay at the group’s Grande Antigua Resort & Spa in Antigua between December 22-29 leads in at £2,715.

Meanwhile, the Sandals Foundation (the philanthropic arm of the company), has launched a month-long fundraising programme to aid the recovery effort in Dominica after the Caribbean nation was recently devastated by tropical storm Erika.

The campaign will include fundraising efforts involving guests staying at resorts, as well as online donations through the foundation’s webpage.

For more information visit www.sellingsandals.co.uk and www.sandalsfoundation.org

22

September 18 2015

Thomas Ramdahl, chief commercial officer for the carrier, said: “The response we've had on our intercontinental destinations has been overwhelming. We are looking forward to welcoming new and returning customers on our new routes between Gatwick and the Caribbean.”

Savings of up to 50% are being offered at the all suite Landings Resort in St Lucia, valid for bookings of three nights or more made by October 31. The deal applies to stays up to December 16, 2016, excluding December 12 to January 2. Also included is a guided trip to Pigeon Island National Park and a guided hike to Monde du Cap. For more information visit www.landingsstlucia.com

www.travelbulletin.co.uk

S05 TB1809 2015 Caribbean_Layout 1 16/09/2015 15:28 Page 23

Havana great time in Cuba on a ‘Red Heat’ tour with Historical Trips NEW FROM Historical Trips, a nine-day ‘Red Heat’ tour explores what generates Cuba’s character and old world charm.

From the Bay of Pigs to Old Havana, the tour traces the history of the guerrilla revolution through iconic sites and landscapes. Guests will travel through the Sierra del Escambray Mountains to Trinidad, discussing pre-1950 US and Cuban history en route and stopping for a drink in the Floridita, Ernest Hemingway’s favourite bar in Havana, before touring the Partagas Tobacco Factory.

The tour will follow in the footsteps of Fidel Castro, one of the most divisive figures in history, led by expert guide and travel writer, Alex von Tunzelmann.

Departing on November 21, 2016 prices lead in at £3,295 including flights, seven nights’ hotel accommodation, local travel, all meals with wine at dinner, all site entries, excursions and tips.

Visit www.historicaltrips.co.uk for more information.

caribbean Strong trade support for Paradise Beach Nevis NEVIS’ NEWEST beachfront villa retreat, Paradise Beach Nevis has received strong support from the UK travel trade.

A total of 13 operators have contracted the seven-villa retreat this summer and five more are ready to sign up.

Operators include Elegant Resorts, Cox and Kings, Caribtours, Scott Dunn, Western & Oriental and Tropic Breeze.

The resort offers views of Mount Nevis, the Caribbean Sea and the neighbouring island of St Kitts, and features seven deluxe two-, three- and four-bedroom thatched villas, each with a plunge pool and outdoor marble shower.

All bedrooms are en-suite and each villa comes complete with a gourmet kitchen, ideal for guests’ chefs to prepare dinner or offer lessons in creating local specialities. The retreat also has its own beach bar and offers a range of watersports and spa treatments.

For more information see www.paradisebeachnevis.com

St Lucia’s Windjammer Landing unveils new wellness centre WINDJAMMER Landing in St Lucia has announced the opening of a new luxury wellness centre.

Making the most of its natural Caribbean setting, the 6,500sq.ft spa uses fresh ingredients harvested

from its own herb garden, and a partnership with Naturopathic Doctor (native to the island of Saint Lucia), has resulted to treatments including bamboo stick massages, seaweed body wraps and detoxifying

volcanic mud baths (using local volcanic ash).

Other highlights include a fullyequipped gym, products and a choice of fitness and wellbeing classes.

S06 TB1809 2015 Lapland_Layout 1 16/09/2015 12:27 Page 24

lapland

SKILAPLAND, which is part of Scandinavian Travel and offers bespoke holidays throughout the Arctic Circle, has added the resort of Saariselkä to its programme. Located 200km north of the Arctic Circle, Saariselkä is a few kilometres from the Sami capital of Inari, making it an ideal base for exploration and discovery. The operator is also highlighting the resort of Levi as an ideal destination for skiing enthusiasts this December, along with Ruka - great for those in search of a range of activities, and peaceful Ylläs - a cross country haven all the way through to April. A seven-night self-catering ski break in Levi at New Year leads in at £1,263 per adult including flights.

For more information see http://ski-lapland.co.uk, email enquiries@ski-lapland.co.uk or call 020-7199 6012.

Regent Holidays boosts Lapland programme for grown-ups REGENT HOLIDAYS has significantly increased its offering in Lapland for this winter, aiming to dispel myths that the destination is just the preserve of over-excited children hoping for a glimpse of Father Christmas.

The company highlights Lapland as a destination for adults to enjoy stylish and romantic accommodation, a range of exhilarating winter activities and great opportunities to see the Northern Lights.

As an example, the operator’s new five-day Lapland Igloo and Ice Hotel break offers an Artic experience that includes two nights in a glass ceiling igloo (for uninterrupted viewing of the Northern Lights) and one night in an ice room at the Levi Ice Gallery, plus optional Arctic adventures including

24

September 18 2015

snow-mobile excursions and ice fishing.

Prices start from £1,249 per person including flights and transfers. Alternatively, 90-minutes from the Arctic Circle, the Santa’s Aurora Hotel offers both glass-domed Arctic View rooms and cosy rooms with private saunas. There is also a selection of activities including husky safaris, reindeer sleigh rides and snow shoe hikes. A four-night break including two nights in each type of room leads in at £1,130 including flights and transfers.

For more information or to download a copy of the ‘Iceland and the Arctic Winter’ brochure, which features the full range of itineraries in Lapland, visit www.regentholidays.co.uk or call 020-7666 1290.

www.travelbulletin.co.uk

S06 TB1809 2015 Lapland_Layout 1 16/09/2015 12:27 Page 25

lapland Transun expands Santa’s Lapland offering from UK regional airports

Fjord memories in Tromsø from Taber Holidays TABER HOLIDAYS is promoting Tromsø’s Arctic Fjord Retreat, a new break close enough to Tromsø to be accessible, but far enough to offer a true escape.

The resort of Malangen Brygger is situated on the edge of the Malangenfjord, with accommodation options including an apartment, cabin or deluxe cabin, all offering incomparable views of the glistening fjord and the snowy mountains beyond.

A host of optional activities are possible from the resort including husky safari, snowmobiling and snowshoeing.

Prices for the four-night fly/drive break start from £1,028 per person, which includes flights from Heathrow to Tromsø via Oslo, car hire with unlimited mileage and accommodation in an apartment complete with a fjord view. Prices are based on two sharing with departures daily from December 1 to March 31, 2016.

For more information or to book call 0127-487 5199 or visit www.taberhols.co.uk

TRANSUN HAS added new departures from Aberdeen and Southampton to Santa’s Lapland this winter, meaning it now offers departures from the majority of the UK’s commercial airports.

The company currently offers departures on its exclusive charter flights from smaller, regional airports such as Exeter, Norwich and Humberside, and the addition of Southampton and Aberdeen will now bring the total number of airports to 19.

James Crawshaw, the company’s commercial manager, said: “We are pleased to offer departures from two new regional airports for 2015. Particularly on day breaks, a client’s proximity to their local airports is important as it cuts down time travelling on the morning of departure.”

The Santa’s Lapland experience is available on a number of two-, three- or four-night stays along with daybreaks which include snowmobiling, husky sledding and a private meeting with Santa.

Prices start from £489 per adult and £469 per child for daybreaks and £829 per adult and £749 per child for short breaks, which include flights, transfers and fullboard accommodation. Departures operate throughout November and December.

To book or for more information call 01865-265200 or visit www.transun.co.uk/experience/santas-lapland

S06 TB1809 2015 Lapland_Layout 1 16/09/2015 12:27 Page 26

lapland Free child places with Santa’s Lapland

We asked our staff the following question this week: What would be your airline meal of choice?

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk

FAMILIES CAN meet Santa this Christmas with a stay at Santa's Lapland in Saariselkä, Finland for £2,278.

Travelling on December 2 from Gatwick, the price includes a free child place, transfers from the airport to the resort, a private family snowmobile safari to find Santa Claus, a husky sled ride and reindeer sleigh ride, a visit to the Elves and Igloo Fantasia, a range of snow and ice activities, a special gift for children and half-board accommodation including a gala dinner.

The two-night stay is for a family of two adults and two children under five at Hotel Holiday Club and flights are also available nationwide.

For more information call 0148-379 1945 or visit www.santaslapland.com

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk A bacon and egg sandwich followed by key lime pie.

Editorial Assistant: Adam Potter adam.potter@travelbulletin.co.uk Am quite partial to a mid-flight cheese toastie actually.

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk Poached egg and spiced-up beans on toast.

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Humble pie.

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Steak & chips.

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk Burger and chips.

Account Manager: Matt Gill matt.gill@travelbulletin.co.uk BA's 'Welcome to First' three-course menu.

Sales Executive: Matthew Weinreb matthew.weinreb@travelbulletin.co.uk Sales Executive: Kathryn Frost kathryn.frost@travelbulletin.co.uk If possible something that doesn't leave you feeling nauseous after eating!

Events & Sales Administrator: Gemma Reeve gemma.reeve@travelbulletin.co.uk Tandoori salmon with cucumber raita.

Senior Designer: Lee Telot lee.telot@travelbulletin.co.uk Sushi.

Assistant Designer: Tom Davies thomas.davies@alaincharles.com Production: Carol Mthembu carol.mthembu@alaincharles.com Fish and chips! The safest option!

Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Buxton Press Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419

SOUTHAMPTON AIRPORT has launched additional flights to Finnish Lapland for 2015, increasing capacity by 300%. On December 8, clients wanting a longer break can take a three-day holiday to Lapland with Santa’s Lapland (Esprit Ski), flying into Ivalo airport. Day trippers can take advantage of the flights departing and returning on the same day to Enontekio; on December 12 there’s a Santa Day Trip with Transun and on December 20 and 21, Santa fans can take a day trip with Canterbury Travel.

For details visit www.southamptonairport.com/destinations/lapland

Cosmos promotes Olos & Levi Fall options COSMOS, WHICH offers three-, four- and five-night durations to Lapland departing from Gatwick and Manchester, features a choice of two resorts in its portfolio - Olos, set deep in the Arctic Circle on the border of a national park, and Levi Fell, one of Finland’s premier ski resorts.

The programme offers a selection of quality hotels, apartments and log cabins, all nestled within traditional pine forest settings.

Customers have the opportunity to drive snowmobiles and ride with huskies and reindeer, as well as joining the ‘search for Santa’ in an exclusive village and attending an Arctic Circle ceremony. All trips also include a gala dinner and a private meeting with Santa himself.

Departures are available from December 3-28 with prices starting from £695 per adult and £599 per child including flights and three nights’ accommodation. Single parent offers are also available on selected departures.

puzzlesolutions Crossword: Across: 1. TITAN, 4. SIGHS, 6. MONTSERRAT, 8. ARARAT, 9. FARO, 11. DOHA, 13. CAMDEN, 16. CALIFORNIA, 17. PETRA, 18. TYROL. Down: 1. TOM HARDY, 2. TONGA, 3. NASSAU, 4. SARK, 5. GHANA, 7. CORNWALL, 10. MAHOUT, 12. HYATT, 14. DINAR, 15. RIGA.

@TravelBulletin

Highlighted Word: TORONTO Travagrams: (top) Abercrombie & Kent

TravelBulletin 26

September 18 2015

(bottom) Dominican Republic

Where Am I?: Hagia Sophia

www.travelbulletin.co.uk

S06 TB1809 2015 Lapland_Layout 1 16/09/2015 12:27 Page 27

S06 TB1809 2015 Lapland_Layout 1 16/09/2015 12:27 Page 28