TB1708 2012 Cover_TB Front Cover.qxd 14/08/2012 16:57 Page 1
August 17 2012 | ISSUE NO 1,791 | www.travelbulletin.co.uk
UK Airports How Gatwick is improving customer services
this week agent bulletin what's in store for Virgo this month?
S01 Luxury Supp
training marketing for success in challenging times
DONâ€™T MISS... 1 12 12:24 Page yout 1 10/08/20
2012 Whats New_La
y Luxurd Holi ays
spa holidays the latest deals & new additions from hoteliers & operators
ide stop guLuxu Your onery Holidays in and developments to all the latest news
with this issue
wintersun new offers & discounts to entice your clients to escape the cold
S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16 Page 2
£60 DEPOSIT Per person. On bookings made 10 weeks or more from date of departure.
NEW ‘CITY BREAKS’ WINTER 2012/13 & SUMMER 2013 BROCHURE!
NEW ‘INDULGENT ESCAPES’ SUMMER 2013 BROCHURE!
NEW SUMMER 2013 BROCHURE!
NEW ‘FAMILIES’ SUMMER 2013 BROCHURE!
1000’s of FREE child places*
86 NEW Hotels
FREE infants on ALL holidays*
18 NEW Sun and City Destinations including Reus, Pula, Montenegro and Zante
Single parent offers – use promo code J2HSPF50 to get an extra £50 discount*
ORDER YOUR SUPPLY VIA TRADE-GATE.CO.UK TODAY! LOCAL DEPARTURE AIRPORTS: Belfast
* Terms and Conditions apply. See tradesite.jet2holidays.com for details.
14104 • JET2 advert_297x210 v2.indd 1
S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16 Page 3
This Week news 3
Cover Pictures: Main - Gatwick Airport
Inset - The Spa treatment Suite, Conrad Koh Samui
a round-up of the latest surveys, trends & product developments
at home with eileen
cruising is ACE
find out what one agent thought of her fam to Spain's Almeria what has homeworker Eileen been up to lately? what's in store for Virgo this month? AITO Agents' panel member, Tony Byrne, explains why brochures are the best selling tool you've got play Su Doku for the chance to win £50 in Hotel Chocolat vouchers the latest cruise news & views from the Association of Cruise Experts which sales and marketing sales representative loves KFC?
marketing for success in challenging times how Gatwick is improving customer services the latest deals & new additions from hoteliers & operators new offers & discounts to entice your clients to escape the cold
MADE UP IN MAURITIUS...Enchanting Holidays, in conjunction with Air Mauritius, recently took eight agents on a luxury fam trip to the destination. Pictured are, from the left: Christian Le Fevere, Coquille Bonheur; Rakesh Joomuck, Air Mauritius; Karen Moseley, Spa Travel; Helen Pineda, Karnak Travel; Sharon Croft, Toucan Travel; Anne Coulson, Alan Cook Travel; David Carter, Billington Travel; Kim Kent, Spear Travels; David Tadgell, Ariel Travel; Bhavesh Dhamecha, Holiday View Travel; Hansha Raghwani, Enchanting Holidays; Ansy Gujadehur, Coquille Bonheur; and (at the front), the travel guide David.
Survey reveals agents are increasingly savvy on mobile searches TRAVEL AGENTS, cleaners and hairdressers are the best of British when it comes to using mobile search to reach new customers, according to T-Mobile. A national survey of owners of microbusinesses found that consumer services are making the most of the 400% increase in mobile searches by making sure they’re visible to customers using smartphones to search for local businesses. The company found that almost two thirds (64%) of the nation’s microbusiness travel agents, cleaners and hairdressers are taking advantage of the possibilities presented by mobile internet this summer. Findings include 26% have registered their business on Google Places, which makes their business appear on Google maps (national average 16%); 26% have claimed a Facebook place which allows people to ‘check in’, acting as a recommendation to
their friends (national average 14%); 24% ensured Website mobile friendly (national 12% average); and 75% have seen business benefits in the last 12 months. Martin Stiven, the company's vice president - Business, said: “Travel agents are tackling challenges head on by taking advantage of the opportunities that mobile internet can bring to their business. By engaging in mobile search, these small businesses are cutting the risk of being overlooked as part of the ‘hidden High Street’ – 46% of businesses nationally are invisible on mobile searches, and they’re missing out on an increasingly important way to market themselves. “It takes just 30-minutes to get ready for mobile search, helping businesses reach new customers and ensuring existing customers recommend you to a friend. This is a quick, easy and free way to immediately drive customers in your area to your door.”
Benidorm challenges reports of ‘abandonment by Brits’ TOURISM OFFICIALS in Benidorm have reacted with ‘shock and bewilderment’ at a report in the UK press recently which suggests that the resort is being ‘abandoned’ by its British visitors. Contrary to citings of ‘empty beaches’ and bars, a summer trends’ survey released last week by hotel comparison website Trivago shows that Spain topped the list of the most popular holiday destination for July and August and Benidorm remains the Number 1 resort choice for UK holidaymakers, welcoming 1.5million visitors a year. The director of tourism for Benidorm, Yolanda Pickett Fernandez, said: “UK visitor numbers to Benidorm grow year-on-year and we are very proud that Benidorm remains Number 1 on the list of best-selling destinations in Spain for the UK. Whilst Spain and indeed the whole of Europe, has of course felt the effects of the global recession, Benidorm’s reputation as a unique, accessible and excellent value resort remains unparalleled. We have a very high percentage of guests who return year after year to enjoy five world class theme parks, three award-winning beaches and year-round sunshine, helping it fare better than many other resorts.” For more information see www.en.visitbenidorm.es
August 17 2012
S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16 Page 4
newsbulletin Training DVD from Kissimmee
Butlins launches Live Music Weekends mini brochure
KISSIMMEE CVB has launched a new training DVD for agents that provides an overview of Florida from a UK trade perspective. It focuses on its central location, theme parks, its accessibility from the UK, year-round temperate climate, value for money and accommodation. To request a copy email firstname.lastname@example.org or see www.facebook.com/ kissimmeeuktrade
BUTLINS HAS launched the first issue of its new Live Music Weekends mini brochure. Previously branded Big Weekends, the new name for the breaks and the redesigned mini brochure are aimed to focus more on the range and quality of the live music weekends, positioning them as a relaxing and rejuvenating experience for adults. The new brochure, designed with agents in mind, features the top ten reasons to book a Music Weekend and the full event calendar as well as information on the company's three resorts, their facilities, activities, accommodation, commissionable dining options and USPs to help agents select the right resort for their customers. A three-night Stars of the 60s break costs from £42 per person based on four adults sharing Silver room-only accommodation at Skegness resort on December 7 for three nights. For more information visit www.bourneleisuresales.co.uk or call 0845-070 4742.
New benefits & savings in USA & Canada 2013 preview brochure from Virgin Holidays VIRGIN HOLIDAYS has launched its first USA & Canada 2013 preview brochure which features the most popular holidays in the region and offers a snapshot of what is included in next year's programme, including selfdrive tours, escorted tours, rail tours and cruising. Destinations featured include New York, Boston & New England, Washington & Chicago, Las Vegas & beyond, California and Hawaii holidays. Key messages for agents to
Keeping an i on Apps reau of Springs Bu THE PALM a n ew d e s launch Tourism ha build rs to si vi help iPad app to ew vi itineraries, wse customised ro b , al imagery the inspiration r ve co is s and d for bargain d y, ine to stay, pla best places gs, n Palm Spri and shop in ee to fr is The app California. nd users a s e n u om iT download fr e Bureau ccess to th also have a ebsite at ’s official W of Tourism com s. g almsprin www.visitp
August 17 2012
highlight to clients about the preview brochure include savings of up to £200 per couple on Las Vegas holiday; free access to the operator's v-room when staying in a favourite or platinum hotel in Las Vegas; free room nights and room upgrades at various hotels, free additional driver with fully inclusive car hire packages and teen prices at featured San Francisco, Los Angeles, Boston and New England properties. As an example, a new experience for
HURTIGRU TEN HAS la unched a n ew we b a p p which ca n be downloade d to custom ers' mobile devi ces, allowin g them to get upda ted real-tim e traffic information for the com pany's 11 ships alo ng the Norw egian coast. Deta ils include sailing schedules, schedule ch an departure times and co ges, ntact information to ships. Th e app can be dow nloaded for free by typing app.h urt a mobile bro igruten.com into wser on iP hones and Android phones. Th e company h as also upd ated its Website at www.hurtig ruten.co.uk
2013 is the Amtrak tour, combining the best of the West by rail. The 14-night tour begins in Vancouver before crossing the border and stopping in Seattle, Portland, and San Francisco before finishing in Los Angeles. Prices start from £599 for a fly/drive in Boston including flights, departing on January 7, 2013. For more information visit www.virginholidays.co.uk
s can D iPad user IPHONE AN oading a nl au by dow ac M e or pl ex ee app, Geoguide” fr new “Macau yword browsing, ke offering map ell as a w mapping as search, GPS n ca rs se stem. U bookmark sy le hi w n io at destin d search their an the internet r connected to te la a rmation at e retrieve info th of n io ile vers stage. A mob ” ap ine M “Macau Onl also been .gov.mo) has is .g ap m (web to rs to abling visi launched, en the ng ri te au by en navigate Mac , nt street tel, restaura name of a ho rs to terest. Visito or place of in ireless w ee so use fr al n ca au ac M e ectivity via th Internet conn iFi Go service. eW territory-wid
S02 TB1708 2012 News 1_Layout 1 15/08/2012 11:49 Page 5
newsbulletin Tweets of the Week Who’s saying what on Twitter... @HeathrowAirport Unsure of what you can take through security? Learn more here: http://ow.ly/c1VWn @lastminute_com Hungry? Please your stomach and your ears with up to 50% off @thebigfeastival http://lstmn.com/QanIRP @Door2Tour Check out our magical Christmas Market breaks from only £79.95 per person... http://gmtiny.com/d7Ibj @traveltraining Top Secret! Complete the flexibletrips training course & you could win a trip to a secret destination, closes Aug 31st. http://bit.ly/i1WF7H @NCLairport David Cameron has received nearly 200 emails from constituents about the cost of APD. Have you emailed your MP yet? http://www.afairtaxon flying.org
Follow us on Twitter! http://twitter.com/ TravelBulletin
C&K adds new Far East tours COX & Kings has launched its Far East brochure for 2013 featuring new escorted group tours to North Korea, private and group tours to Indonesia, a new group tour in southeast Asia and expanded tailor-made sections for China, Mongolia, Thailand and Burma. As examples, in Indonesia an 11-night escorted group tour, Highlights of Indonesia, leads in at £2,995 per person. The tour begins in Java and visits the Temple of Prambanan and Borobudur, the colonial towns of Surabaya and Malang and Mount Bromo. On Bali, clients will stay in Ubud, located among rice paddies in the central foothills of the Gianyar regency. Enchanting Bali & Lombok is also new. The 11-day tour leads in at £2,145 per person and includes a train journey across Java . The operator has also introduced the Burma Explorer private tour which encourages clients to get away from the typical tourist sights. The 16-night tour leads in at £4,245 per person, while a ten-night escorted group tour, The Golden Land of Burma, costs from £2,995. All prices include flights, transfers, guided excursions, breakfast accommodation and other meals as specified. For more information see www.coxandkings.co.uk/fareast or call 020-7873 5000.
KINDLE FOR KAYE... Julie Kaye (right) from Bath Travel receives a Kindle from Greta Stonestreet from TIPTO member Trafalgar, Insight & Contiki (1STS). Julie won the e-reader device in TIPTO’s training prize draw. Since relaunching the training site last year TIPTO and its suppliers have been awarding regular training prizes to five-star agents with rewards ranging from chocolate hampers to £500 worth of Love2Shop vouchers. For more information see www.tipto.co.uk. (Training feature - page 15)
Mailbox Mailings with Travel Bulletin this week include: ● Cox & Kings’ new Latin America & Antarctica 2013
brochure uncovers the best that Latin America has to offer with escorted small-group tours, accompanied by expert guides, and tailor-made travel ideas to suit all budgets. Discover everything from the colourful cultures of Cuba and Mexico, through Central and South America to the Patagonian wilds and beyond to Antarctica. Explore the mighty Andes, the wildliferich Galapagos, dense rainforests, ancient ruins and vibrant cities. Tour prices start from £1,795 for an 11day tour of Cuba. Reservations: 020 7873 5000. For further details and special offers please read the mail shots that accompany this issue
BDOT & BHA partner with British Airways to launch ‘Endless Summer Deal’ THE BERMUDA Department of Tourism (BDOT) and Bermuda Hotel Association (BHA) have partnered with British Airways to launch Endless Summer Deal – a 'buy one get one free' flight promotion for holidaymakers. Available from preferred tour operators selling Bermuda throughout the summer, the deal is available to book until September 6 and is available for those travelling between August 23 and December 15. All preferred tour operators booking minimum seven-night packages, based on two people sharing have access to the promotion. Packages are available in 13 Bermudian hotels, ranging from an all-inclusive option to luxury boutique resorts. Participating hotels include Cambridge Beaches Resort & Spa, Coco Reef Resort, Elbow Beach Resort,
Fairmont Hamilton Princess, Fairmont Southampton, Grotto Bay Beach Resort, Newstead Belmont Hills Golf Resort & Spa, Pink Beach Club, Pompano Beach Club, Rosewood Tucker’s Point, Royal Palms, Surfside Beach Club and The Reefs Hotel & Club. As an example of prices, Destinology is offering seven nights at Grotto Bay Beach Resort hotel for £3,299 for a family of four, offering a saving of £810 per family, based on two adults and two children under 12 sharing on a room-only basis. The price includes flights with BA from Gatwick and accommodation in an Ocean View Superior room. To book see www.destinology.co.uk or call 0808-252 3701 and for more information on the new deal visit www.gotobermuda.co.uk/baseatsale
August 17 2012
S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36 Page 6
newsbulletin Warner Leisure Hotels invests £10.5million in concept suites and food & beverage outlets WARNER LEISURE Hotels has launched its new concept suites and food and beverage outlets at several properties within its portfolio this summer following a £10.5million investment. Its 15 new Premier Suite Chalets at Corton Coastal Village are set in a landscaped garden and include a separate lounge area, sea view and private balcony or patio. The coastal village is also upgrading some of its rooms to Premier Chalets which will also be located in the new landscaped garden area.
Alvaston Hall Hotel in Cheshire has also introduced new Premier Suites, opening this month, with separate sitting rooms and views over the gardens. Meanwhile, the new Driftwood Restaurant at Sinah Warren Hotel now features contemporary style and offers views across the Solent and an open plan design. Littlecote House Hotel has also seen upgrades to its Late Lounge and bar to create an environment for live music, comedy and dancing. The hotel
is also undergoing refurbishment of its bedrooms across the estate. Allan Lambert, the company’s head of retail sales said: “We are committed to ensuring all our hotels and resorts continue to innovate, evolve and are maintained to a high standard. We listen to our guests, and all our 2012 developments are a direct result of their feedback over the past year.” For more information or to book visit www.bourneleisuresales.co.uk or call 0808-141 1111.
Save up to £200 on October & November departures with edge EXPLORE’S NEW brand, edge, is offering discounts of 25% off selected trips departing in October and November. Designed for 18-30-somethings looking for adventure travel experiences, the company is now offering customers the opportunity to save up to £200 per person on trips to destinations including Iceland, India and Cuba. As an example, for clients looking for a long weekend of adventure a four-day Iceland Weekend, departing on November 29 is discounted by 25%. The trip offers customers the opportunity to whiz across
Iceland’s glaciers on snowmobiles, ride giant superjeeps into the wild or horse-ride across lava landscapes. With time factored in for sightseeing and a dip in the thermal waters of the Blue Lagoon, the itinerary also provides the opportunity to spot the Northern Lights. Prices lead in at £209 per person including breakfast accommodation, transport and the services of a group leader. For more information visit www.edgeadventures.com or call 0844-225 3135.
FOLLOWING THE launch of Manx2.com flights to the Isle of Man and Jersey earlier this year, Oxford Airport has added a new Manx2.com route to Belfast City Airport departing four times weekly. Fares start from £74.95 one-way including taxes and an allowance of up to 10kg for hand luggage. For details see www.manx2.com
CENTARA HOTELS & Resorts is running a 'Fun in the Sun Holiday' competition on its Facebook fan page, where holidaymakers uploading their favourite holiday snaps have the chance to win a luxury holiday at one of the company's resorts. The competition runs until November 7 and the photo receiving the most online votes will win. See www.facebook.com/centarahotelsresorts for details.
CYPLON HOLIDAYS is offering a seven-night break to Crete for £705 per person based on an October 4 departure. The price includes flights with easyJet from Gatwick, a baggage allowance of 20 kilos per person, private transfers and breakfast accommodation at the Aldemar Royal Mare Village, based on two sharing a garden view double room. See www.cyplon.co.uk for details.
IF ONLY...has announced that its team of six regional business development managers have all signed up to become AITO (Association of Independent Tour Operators) Buddies and will remind agents of the benefits of AITO as part of every sales call.
HAVEN'S ANXIOUS the Elephant celebrates her birthday across all 35 holiday parks from September 17-21. Prices for the character's midweek birthday break start from £142, based on up to six sharing a Superior two-bedroom caravan for four nights. For details visit www.bourneleisuresales.co.uk or call 0871-230 1919.
TRAVEL AGENTS can now earn more commission by being an Essential Travel affiliate. Commission rates for affiliates referring sales for airport parking, travel insurance, hotel stays, airport lounges and car hire insurance have now been increased. To sign up as a new affiliate visit www.essentialtravel.co.uk/travelinsurance/affiliate.asp
August 17 2012
Advantage announces Hotel Hero Days THE ANNUAL Advantage Hotel Hero Days will take place on September 26 at the Copthorne Hotel in Manchester and September 27 at the Holiday Inn, Regents Park in London. Around 80 Hotel Heroes are expected to attend the one-day events and will have the opportunity to meet Advantage hotel partners and share best practice as well as discussing market and hotel trends and challenges facing the corporate hotel sector. There will also be 'speed dating' sessions and, for the first time, an award will be made for the Hotel Hero of the Year. Advantage members who would like to attend either of the events should call Danielle Boddy on 020-7324 3987 or email email@example.com
S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36 Page 7
newsbulletin InsideJapan Tours & Virgin Atlantic competition INSIDEJAPAN TOURS and Virgin Atlantic have launched a competition for an imaginative and creative blogger, plus blogging companion, to win a 19-night trip to Japan. Celebrating 12 years of featuring the destination, the operator is now inviting potential first-time visitors to present 12 reasons or motivating factors to go to Japan, using innovative blogs, video, photographs and well-written copy. The winning blogger will be asked to blog their way across Japan and provide daily entries that feature plenty of visuals revealing the unique culture, land and soundscapes of The Land of the Rising Sun. The trip, valued at around £8,000 for two people, will take place from October 29 to November 17 and the itinerary will include Tokyo, the ancient Imperial capital of Kyoto, Buddhist temple lodgings on Mt Koya, a festival in Osaka, stays in traditional ryokan and experiences such as taiko drumming. The deadline for competition entries is August 31. For more information see www.insidejapantours.com/blog-to-japan
New “Holiday Offers & Late Availability” Web portal from Sunvil SUNVIL HAS launched a new Holiday Offers & Late Availability Web portal with holiday offers for 2012/13 in Greece, Cyprus, Italy, Sicily, Portugal, Madeira and the Azores, plus late availability deals for Greece and the Azores. As examples of prices, late availability for seven nights in Lemnos leads in at £609 per person, based on two sharing, offering a saving of £127 per person for an August 30 departure. A 14-night stay in Kefalonia, departing on August 25, leads in at £505 per person and offers a saving of £230 for a self-catering stay at the Poseidon Residence, situated above Kefalonia’s southern coast near the village of Spartia. Prices include flights, breakfast accommodation and transfers. For more information call 020-8568 4499 or visit www.sunvil.co.uk
Flights included in all Trafalgar and Insight Vacations brochures for 2013 THE ONE Stop Touring Shop has announced that both Trafalgar and Insight Vacations have added flight-inclusive packages to their newly launched USA & Canada 2013 brochures. Both operators will roll these new prices out in all forthcoming brochures including the European product, Trafalgar’s worldwide brochure and Insight’s Gold and India brochures due this autumn. To celebrate the launch of the new brochures, agents can receive double points through the 1STS Rewards scheme on any bookings they make from the 2012 and 2013 USA & Canada brochures. To acquire these extra points, agents need to register bookings on the 1STS Rewards site before the end of this month. Points can be redeemed against a variety of prizes, from cinema tickets to designer handbags and iPads. For more information call 020-7468 4335 or visit www.onestoptouringshop. co.uk
agentreview Jodie Darnes from Co-operative Travel in Spalding went on a Thomas Cook/Birmingham Airport fam trip, spending six nights at Barcelo Cabo De Gata Hotel on the Almeria coast in Spain. Here’s what she thought...
First impressions ..............................10/10 We were shown around the hotel when we arrived by the manager, who took us on a tour to see the different room types and the spa facilities.
Comfort ............................................10/10 The hotel was of a very high standard. The pool area was clean and spacious with plenty of sun beds. Rooms were good in size with the decor being modern but not too much where you didn't feel at home.
Quality ................................................8/10 The quality was very high but was mainly aimed at a relaxing holiday rather than full on. The hotel had a spa facility which could be used when appointments were booked in. Unfortunately the location let it down as there was not much to do in the surrounding area.
Affordability ........................................9/10 Thomas Cook charge around £450 for 7 nights’ half-board for the beginning of summer. This is reasonable as the food was lovely and all staff were helpful and friendly.
Service ..............................................10/10 There was only one bar in the hotel so at times you found there was a wait to get served. Although the staff had a lot on, they always remembered the drinks you ordered and made an effort to make conversation.
Good to know ............................................ Try to get a room allocated closer to the seafront as the views are lovely and then you are not close to the bar at night, as it can get quite noisy.
Overall scoring: ..................
10 / 10
Jodie receives a £10 Love2Shop voucher for her review. If you'd like to take part and receive a free Love2Shop voucher please email firstname.lastname@example.org or call 020-7834 6661 with your name and contact details.
August 17 2012
S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36 Page 8
e m o h At en...
e l i E with
ileen orker E w e m o as h th? What h p to this mon u n e be
he Olympic flame has now gone out but what a great success the games have been. I was lucky enough to get tickets for a couple of the events at the Olympic Park and I was really impressed with both the venue and the organisation. The atmosphere was brilliant and the volunteers did an amazing job. Am I the only one that hates the new brand name “Team GB”? Where did this come from? I don’t know why but it really grates on me every time I hear it. No matter, we did amazingly well by winning so many medals and I’m sure everyone will agree that London put on a wonderful show. Early last month, I spent an enjoyable week sailing around the Greek Islands aboard the Star Clipper. I flew with BA to Athens and stayed at the Royal Olympic hotel overnight before embarking on the cruise the following day. This hotel is a great choice for clients wanting a good quality hotel in a central location close to the main sights. It has an attractive outdoor swimming pool and a wonderful outdoor rooftop bar and restaurant which has fabulous views of the Acropolis. It was extremely hot in Athens so it was wonderful to board the Star Clipper and head out to sea the following day. The ship is under sail for most of the time and only uses her engines in poor wind conditions. When she is under full sail, she really is a magnificent sight to behold. First impressions of the ship were good and although our cabin wasn’t very big, it was very comfortable with a surprising amount of storage space. I enjoyed the food and thought the service in the restaurant was outstanding. Life on board was very relaxed. There was a mixed age group on board - about 25% were under 30. The evening entertainment was lowkey but good fun. During the cruise, you’re given the opportunity to climb the main mast to a platform 75 ft above the sea. I would have had a go at the climb but unfortunately I didn’t have the right shoes with me (well, that’s my story and I’m sticking to it). We stopped at a number of lesser known Greek islands and with only around 100 passengers onboard, getting on and off the ship was a breeze. Sitting on deck late at night, looking up at the stars with the ship gently moving through the waves was so romantic. You just couldn’t help but fall in love-with the Star Clipper experience.
MOVERS WENDY WU Tours has appointed Mark Harris as business development manager for the South of England and Wales. ● EXPLORE HAS appointed Philippa Baines as trade sales manager. ● IAN BUCKERIDGE has been given the new title of director of marketing and corporate sales at SeaDream, where his overall responsibilities include heading up the company's meetings, event and incentive sales programmes. The company has also split its sales regions within the UK, with Jennifer Wright, director of business development responsible for London & Southern England and Rebecca Lott, director of business development responsible for Northern England & Scotland. ● MATTHEW WOOD has joined Gatwick Airport as head of airline relations with responsibility for working in partnership with existing airlines and building on attracting new airlines and destinations. ● OMAN AIR has appointed Jamal Al Azki to the newlycreated position of assistant country manager for the UK and Ireland. ● ROYAL CARIBBEAN Cruises has announced that Michael Bayley has been promoted to president and CEO of Celebrity Cruises. ● QANTAS AIRWAYS has appointed Eric Jelinek as regional general manager for the UK & Ireland. ●
Agents can win a Virgin Experience Day with Club Med, by answering 2 simple questions to enter the competition at www.travelbulletin.co.uk/competitions
Win a 4 nights half-board stay in a 4-star Benidorm hotel, courtesy of Visit Benidorm. The prize also includes theme park tickets and entry to the Benidorm Palace nightclub. Go to: www.travelbulletin.co.uk/competitions
Win either a 4 night holiday in New Orleans or a £50 Love2Shop voucher courtesy of two competitions that Funway is running on the Travel Bulletin website. Go to: www.travelbulletin.co.uk/competitions
Brochure of the Week: Variety Cruises. Island-hop in style aboard deluxe mega-yachts, and take in Greek Islands, Turkey, Croatia, The Western Med, Cuba, The Seychelles and West Africa.
All this and more at: by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email email@example.com
August 17 2012
www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:04 Page 9
agentbulletin Booking incentives â—?
US AIRTOURS has introduced a new agent survey for agents. In return for answering 20 questions, participants could win first prize of a guaranteed place on a fam or one of four runner up prizes of ÂŁ50 worth of points. To complete the survey see www.usairtours.co.uk/agentfeedback The airline is also running a competition in line with its Million Dollar Giveaway Promotion which ends on September 30 - see www.usairtours.co.uk/milliondollaragent and is challenging agents to decorate their shops with a Million Dollar/American theme. The most elaborate shop to decorate and send their pictures to either firstname.lastname@example.org or load to the company's Facebook page (USAirtoursLovesAgents) will win a place on the Orlando fam trip. JETSET HAS launched 'Super 6' which runs until August 31. The Lotto inspired promotion has Virgin Atlantic as a cosponsor and agents qualify for six Lotto tickets if they book VS to MIA, MCO, LAS, NYC, BGI and CUN. Weekly Lotto jackpots have also been increased to ÂŁ600 for the draws on August 24 & 31.
BASILDON BEAUTIES... To mark the Spiderman film release and as a thank you to its agents, Funway Holidays had its own Spiderman look-alike - business sales manager, Andy Travis, visiting agencies across the UK armed with themed Spiderman goodies. Pictured with Andy are the girls from First Choice in Basildon, from the left: Louisa Hares, Yasmin Saied and Riah Ponder.
Itâ€™s in the starsâ€Ś Whatâ€™s in store for Virgo? FOR THE remainder of this month and into next month, try to make an effort to get out more and meeting people in high places could be a turning point
in your career. With money a bit tight, it's important to
you'll soon be reaping the rewards. Your chances of
watch what you spend. Try to cut down on non-
essential items and have a clear-out to sell unwanted
items online - this should help alleviate difficult times
financially. Lucky number: 18
Lucky day: Wednesday
August 17 2012
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:04 Page 10
W-AITO-Go! by TONY BYRNE National sales manager of Great Rail Journeys and AITO Agents’ panel member
Brochures are alive and well – they are still the best selling tool you have got! T THE AITO overseas conference in Madeira this year it was quite interesting to hear the different opinions and views regarding travel distribution and the way businesses and agents will be trying to attract customers in the future. One train of thought seems to be that, if you are not on the web and looking for business via social media, then you will not survive. Amazingly, when you ask companies if they have been proactive on Facebook and Twitter they say yes – then, if you ask how much business they get through those channels, the vast majority seem to go silent. For many years the demise of the high street travel agent has been forecast and, even in these unsettled and tough trading times, it is pleasing for me to see so many independent agents thriving and building businesses that are stronger and better as they move forward. High street agent numbers have fallen by about 39% in the last ten years but it is definitely quality over quantity that seems to be working for the high street these days. As I go around the country visiting travel agents, some of the feedback I get includes that there are fewer time wasters, as they seem to have migrated to the web looking for cheap deals, and that there aren’t as many family bookings - but there is increased demand for long haul, niche products and, of course, cruising, for which agents’ expertise will always be required. There is no doubt that customers and agents are turning to the web for information and this will not change - it is here now and will not go away - but the one common denominator of all the distribution channels still seems to be that customers want the good old brochure. Customers love brochures and the fact that about two million brochures are distributed every week seems to confirm that. Showing your friends and family a computer print out when you have just spent thousands on a holiday simply does not have the same appeal as showing them gorgeous pictures in a brochure! Agents should not be a brochure pick-up point for customers who book on the web and then want a brochure, or the customer who has booked using a supermarket loyalty scheme to get a big discount but wants to see the holiday they have booked in a brochure, or have booked with a distant call centre and want to pick up a brochure locally. However, a great opportunity for agents to win new
August 17 2012
customers is when they come into a shop and ask for a brochure, knowing full well that they have booked a holiday elsewhere. Ultimately they are in your shop, so grasp this chance to sell them something extra - car hire, attractions or perhaps even book their next holiday. Perhaps giving them another brochure will get you their next booking. But as we move into a greener world, we do not want wastage. AITO Agents are working with the AITO Sustainable Tourism Committee, ABTA and brochure distribution companies to look at ways in which they can reduce wastage and are also rolling out a brochure recycling scheme in certain parts of the country. Rising costs mean that operators and agents need to work together to ensure that brochures are ordered and managed correctly. This is not a job for the trainee of the office, as brochures are an expensive but vital component for selling holidays on the high street. Instead, brochures should be ordered by the person in your shop or office who knows what you need to ensure you have the correct stock at the right time for the right customer. Good agents - and I see this a lot - use the opportunity when customers are looking at brochures to ask questions, find out the customer requirements and get them to sit down and start the selling process When I see some of the fantastic brochures available from the luxury operators, superb cruise brochures selling fantastic voyages and of course Great Rail Journeys leaping from the pages of our brochure, I can’t imagine customers doing without them. Good brochures, good products and good agents are a winning combination in my view. Long may it continue!
To respond to any of Tony’s views email email@example.com
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05 Page 11
Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle Number: 077
Can you solve the following anagrams to decipher the destination & tour operator?
Residency Is Us
B➠ Maybe you’ll see Mickey Mouse on a tour with this cruise line
D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: firstname.lastname@example.org Closing date for entries is Thursday, August 23rd. Solution and new puzzle will appear next week. The winner for 27th July is Jasmine Payne, Wroxham Travel in Norfolk. July 27 Solution: A=2 B=3 C=6 D=9
This island is also another name for ‘jumper’
Where Am I?
Lynden Pindling International Airport is found here in the Caribbean
Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.
Across 1. Hampshire based Bermuda specialists, ___ Holidays (8) 6. Ferry Line (5) 7. Penang International airport code (3) 8. Slapstick style comedian, ___ Evans (3) 9. Language and people of the Sahara region (6) 12. Monterey city, with a former Clint Eastwood connection (6) 16. Popular Dodecanese island (3) 17. Aspen airport code (3) 18. One of the Expendables appearing at a cinema near you (3,2) 19. City in the French Alps (8)
Down 1. Michael, the most decorated Olympian of all time (6) 2. English river (5) 3. West African country (5) 4. English county (4) 5. Usually follows a day on the slopes (5,3) 6. Cruising & Sailing Holidays operator (8) 10. Dirhams are spent here, initially (3) 11. Strasbourg is the capital of this region (6) 13. Travel company, sounds like a military rank (5) 14. The Sorbonne is located in this Quarter of Paris (5) 15. Capital of the Apulia region (4)
For the solution to the Crossword, Where Am I? and Travagrams, please see page 30 August 17 2012
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05 Page 12
cruisebulletin NCL announces new training concept
by MICHELLE RUSSELL, training & events manager, UK & Ireland, RCL Cruises Ltd HE SUMMER season is here and I’m sure you are holding on to fond memories of your last holiday! I remember my recent cruise on Celebrity Silhouette where I was transported to a world of peace and tranquillity where everything was taken care of. Memories, personal experiences and knowledge are so powerful when selling cruise and can be the key to your success! A cruise purchase is complex, especially for guests who are new to cruise and customers look for independent advice to help with their purchase decision. Agents who can offer authoritative advice and sound counsel will always be integral to the cruise sales process. Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises invests heavily in training and we know that retailers need tools to help them convert, which is why we provide extensive resources for our trade partners to help them sell as effectively as possible. Our award-winning Cruising for Excellence online training, targeted incentives, ship visit programme, great value promotions and point of sale provide agents with the opportunity to engage with our brand and showcase our differentiation. Even the best sellers out there might forget that knowledge is power and the key to the perfect sale is the questions you ask. Follow our own sales module online (via www.cruisingpower.co.uk or through www.cruiseexperts.org) to give you some tips! As a brief introduction, here it is: C = Create Rapport: it’s a vital part of the process. Questions that start with 'what', 'where', 'why' and 'which' will help. A = Attack Objections: prepare yourself with the facts to overcome objections. P = Power is knowledge: would you take advice on your holiday from someone who has little or no knowledge? We have the perfect eLearning program, extensive ship visit programme and three trainers dedicated to you. The tools are all there for you at a click of a button. T = Tailor Make: switch selling is perfecting your questioning, it will lead you to a better solution. A = Advantages: too many to list! My top tip is to visit The ACE and Cruising for Excellence Online training. I = Increase Sales and Impress: it’s about exposing your client to holiday options that they may not be aware of and wow them with your passion and expertise. N = Nail that Sail: it's time to start putting that knowledge into practice. You have done all of this work don't lose the sale!
August 17 2012
NORWEGIAN CRUISE Line has announced that it will educate agents on its North American cruise products by bringing its Partners First Roadshows to various regions across the country. Like the NCLU online training programme, the line's free, content-rich training programme on the roadshows will be innovative, fun, engaging and rewarding, with attending agents gaining the opportunity to see incremental earnings of up to 8% for their company. The roadshows, taking place in Bromley, Edinburgh and Manchester between September 11 and October 3 and are designed to expand agents’ cruise and destination knowledge, allowing them to give customers a new perspective on holidays at sea. The roadshows will also feature guest independent experts who will share knowledge of key US destinations, including tourist boards from New Orleans and Louisiana, Boston, Alaska and Rocky Mountaineer. Team members from ACE will also be on hand to help change the way agents think about cruising. The training dates are September 11 in Bromley, Kent; September 25 in Edinburgh and October 3 in Manchester. To register or for more information visit www.roadshow-uk.ncl.eu
Save 45% on autumn sailings with Hurtigruten HURTIGRUTEN IS offering 45% off selected sailings this autumn, allowing agents to pass on savings of up to £786 per person to their customers. Available on specific departures for the Classic Round Voyage during September and October, prices start from £1,015 per person. The 12-day itinerary starts in Bergen in the south and travels above the Arctic Circle to Kirkenes by the Russian border, before returning once more. The company's head of sales, UK & Ireland, Maxine Dunsdon, said: "These departures offer a really fantastic saving and we hope they will help agents eager to boost sales. Autumn is such a lovely time to travel as the mountains and hilltops along the Norwegian coast look spectacular, all dressed in different shades of orange, gold and yellow." For more information call 020-8846 2666 or see www.hurtigruten.co.uk/agents
Fred. Olsen issues multi-disc DVD FRED. OLSEN Cruise Lines has produced a new multi-disc DVD combining all four ships – Balmoral, Braemar, Boudicca and Black Watch – on one DVD, ideal for agents to give to potential clients. The line's sales and marketing director, Nathan Philpot, said: “This new compilation DVD, showcasing Fred. Olsen’s whole fleet, will be a really useful tool for travel agents. For customers who are considering booking a cruise, this is the next best thing to seeing the ships first-hand, and it will give them a real flavour of the style and layout of each vessel. The DVD also conveys something of the very special and unique Fred. Olsen onboard experience.” The DVD provides an insight into each ship’s cabins, public areas, entertainment and dining, plus a piece about the company's chosen charity – the RNLI – which highlights the fundraising efforts guests have gone to over the past 40 years. There are also some informative and honest views from guests as to how they found their experience. To order a copy of the DVD visit www.fredolsencruises.com/travel-agent-centre
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05 Page 13
S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05 Page 14
Arno Delport The sales and marketing representative at Acacia Adventure Holidays loves KFC and admits to being a gadget freak
Who is your ideal travelling companion? I would have to say my partner - to stay out of trouble and also because she does extensive research before travelling to a destination so we are sure to see everything. What's your earliest childhood memory? I remember my dad making me a toy car on the farm using wire and pliers. In Afrikaans it’s called a ‘draadkar’ and was lots of fun for a young boy on the farm back then. Where was your last work-related trip? Brussels. Great beer, mussels, chocolates and a little bit of work. If you were a celebrity who would you choose to be and why? Sir David Attenborough - the adventures, wildlife experiences and a knighthood. Why not? What three words would your friends use to describe you? Saffa,”fixitall” and a perfectionist (only a little). What have your travels taught you? That anything can happen. What is the best advice you recall? I was told to wear trousers while trekking for mountain gorillas in Uganda. At the time being a tour guide myself I stupidly wanted to show how tough I was and went with shorts. I soon realised it was protection against very itchy annoying grass. I should have listened. If you could have a room full of any one thing, what would it be? Well! Ha ha! KFC? I love KFC.
August 17 2012
“I'm a good listener - it’s a great skill to have when it comes to relationships, believe me!”
Career path I started working as a tour guide in 2001. After 5 years as a tour leader and driver in Southern & Eastern Africa I retired as a guide in 2006 and joined the office in Cape Town as a sales rep. I decided to move to London and joined the Acacia Africa Sales and Marketing team in 2009. I've been loving it ever since.
If you could change three things in the industry, what would they be? I would have to say cheaper flights to Africa, more availability and stable currencies. Who has been the biggest inspiration/influence in your career? My dad - there was no way I was going to work for him and it turns out I love what I do.
What is your favourite mode of travel? Train - you can relax and enjoy the scenery. If you had a super power what would it be and why? To be able to fly, to have that sense of freedom. What was your nickname at school and why? Arrie, short for Arno. No idea why! I guess the jokes on them; it’s a letter longer than my actual name. What's your favourite airline and why? Kulula.com. Their humour on the plane is great - maybe not for sensitive fliers though! What special skill do you have? I'm a good listener (I think) - it's a great skill to have when it comes to relationships, believe me! How do you cope with the advances in technology? Pretty good, I am a bit of a gadget freak! Bring on the iPhone5! What’s your favourite movie of all time? Well, for now it is Avengers Assemble. Just awesome. What do you love about your job? The challenges I face, daily. There’s never a dull moment.
What's your favourite city and why? Cape Town - it’s absolutely beautiful, there is just so much to do and see. What is your motto in life? I don’t have a strict motto, but I guess whatever you do give a 100%.
S04 TB1708 2012 Training_Layout 1 15/08/2012 10:17 Page 15
training s s e c c u s r o f g in t e Mark in challenging times by PETER MARSH N MY previous article I looked at personal attitude. Equally important, however, is your attitude to your business and your readiness to “think outside the box” so that you may not only survive but also thrive. People in general, and more specifically your customers, make decisions on how to spend their money and what to buy. This might be a new car, a new house or perhaps even a holiday. Then they make the decision where to buy it. Competition for consumer spend has never been tighter so how do you make sure, as a travel retailer or homeworker, that you get your hands on this spend? How do you make sure that the door that the customer walks through is yours and not someone else’s? Whilst agencies and homeworkers may be in different locations and may have vastly different working practices one thing is common to any travel operation and that is marketing. Marketing is a business philosophy; a way of looking at business, if you like. Leading marketer, Theodore Levitt, once said: “Marketing is where the customer is, and it is the customer who in the end decides the fate of the business.” First and foremost, marketing is about making sure that the business is
adequately equipped to deal with the current and future needs of its customers. Next marketing management seeks to offer the customer something tailored so closely to their needs that it makes no sense to go anywhere else. A successful travel agency is one that differentiates itself from its competitors in a positive way both to retain existing customers and to entice potential customers away from the competition. There can be no sounder way to create and maintain a successful business and there is no sounder way of achieving this than focusing on the needs of existing and future customers and organising the business around meeting those needs. What this does mean, however, is paying particular attention to the current needs of the customer and even anticipating what those needs may become in the future so as to deliver continuous customer satisfaction. Marketing actions for travel agents: stand back and look critically at your current operation: ● What is your catchment area? Or what is your specialism? ● How many customers come in, phone or email? When? Where from?
In how many cases do your staff get a really clear understanding of what these potential customers want? ● In how many of these cases do they make a sale? ● How often was the full range of services offered? ● How often was some extra service actually sold? ● How do these figures vary from consultant to consultant? These enquiries will highlight some areas that would benefit from closer attention ●
Consider how to get more people into the agency or contacting you: ● Diversification into new areas, what plans do you have?. ● What do you do to obtain new types of business (tailor making, groups, niche areas etc.)? ● What potential groups, just for example, exist in your area? ● How many have you contacted? ● What new business should you look at as a result of changes in the travel industry or even local developments or demographics? ● continues on next page
August 17 2012
S04 TB1708 2012 Training_Layout 1 15/08/2012 10:17 Page 16
training ● continued from previous page
Advertising ● What advertising do you do? ● What results are you aiming for? ● How will you check the effectiveness of your advertising? ● How attractive is your website? How often is it updated? ● How well do you use your client list for email campaigns? Publicity and promotion ● How often do you get publicity for any of your services? ● How deliberately do you plan to get publicity? ● Who are your local media contacts? ● What stories or information can you provide them with?
How are you using social networking? In what other ways can you promote the agency name? This is only an indication of the areas worth considering and analysing. Focusing on them will provide you with the information of the areas that need attention to gain you more business.
Know what the competition is doing and try to make critical comparisons ● Where are you more successful than your competitors? Why? ● In what ways are your competitors more successful than you? Why? ● If a competitor were to acquire your business what would they do to make it more effective?
When you do plan to do something, first pick those areas where the pay-off is reasonably certain. Next choose areas where the pay-off is not so certain but even with a modest effort the return is worthwhile. Remember that time is usually the most difficult thing to find. You will usually be most successful in the areas with which you are reasonably familiar, so always give more time to the unfamiliar areas and expect to have to think and plan more carefully to achieve the results you desire. By considering your marketplace and viewing your business through your customer’s eyes you will start to make that vital difference which puts you ahead of the competition. ✦
InBrief ● THE CANADIAN Tourism Commission and industry
partners are inviting travel agents to increase their product knowledge of the destination with free to attend training events in Hertfordshire on September 12 and Newcastle Upon Tyne on September 13. To register email email@example.com stating which city you are interested in attending. The events will commence at 18:30 and finish at 22:00 and will include dinner and drinks.
modules provided by destinations, products and airlines it partners with. The new academy has been created to provide agents with a range of relevant long-haul training courses with each module taking a maximum of 25minutes to complete. The portal gives agents the chance to ‘earn and learn’ with points being awarded for every module they complete. Points can be collected and exchanged for Capital Bonds. Until August 31, extra points for every module completed is available to agents. For details see www.t2academy.co.uk
● WENDY WU Tours has announced details of its roadshow
tour, spanning 12 UK destinations from September 4 until October 11. The roadshows that will kick off in Newcastle on September 4 have been organised in association with the China National Tourist Office, offering agents the chance to meet the operator's crew, discover what’s new and enjoy a fun-filled interactive evening. New programmes will be launched ahead of the roadshow tour and have been created to offer new inspiring solutions for repeat visitors or for those looking for something a little more adventurous or off-the-beaten-track. For more information visit www.wendywutours.co.uk/roadshows ● LUXURY BOUTIQUE resort, The Sarojin, is utilising video
content to help travel agents sell luxury holidays to Thailand. A number of new films featuring the 56-room boutique property are now available on YouTube and showcase the hotel’s five-star product and the beauty of its natural surroundings in Khao Lak. The three videos, presented by travel guru Amanda Statham and created in partnership with Tourism Authority of Thailand, are themed around "A Perfect Wedding", "Pathways Spa” and "Romance & Weddings". The property can supply free videos to the trade and agents also receive commission when booking a holiday to The Sarojin for clients. For details see www.sarojin.com ● TRAVEL 2 is embarking on new partnerships with tourist
boards, airlines and ground suppliers to transform agent training. The company has recently launched its inaugural online education programme, T2 Academy, which combines the operator’s product and Website training with
August 17 2012
● TRAVEL INDOCHINA has launched new DVDs for the travel
trade, showcasing the sights and sounds of all its key destinations including Vietnam, Cambodia, Laos, China and India. The The DVDs are categorised into destination sections, meaning that agents can choose to refresh their knowledge on a particular town or resort, recap on the operator's points of difference or use the videos for background viewing to whet their clients' appetite. The format is also ideal for training and can be used by managers to train their teams on the company's destinations and products. To order the DVDs agents should email their local business development manager: Richard Swain (for the North) at firstname.lastname@example.org or Raj Mistry (for the South) at email@example.com or call 01865268954. ● VIRGIN LIMITED Edition, Sir Richard Branson’s privately
owned collection of luxury retreats, has recently introduced Webinar training sessions as a new and interactive way for travel agents and operators to learn all about the properties. Training sessions take no more than 30-minutes including a Q&A session at the end. A full schedule of training sessions has been put together for the entire year. To pre-register email firstname.lastname@example.org with your name, company name, telephone number and the property you wish to learn about. You will then be sent all relevant dates along with information on how to join the meeting on the day. Agents or operators that would prefer to pre-register a training session specifically for a team at a suitable time and date should contact the sales team.
S05 TB1708 2012 UK Airports_Layout 1 14/08/2012 11:10 Page 17
ukairports On the right runway: g in v ro p im is k ic w how Gat e ic rv e s r e m o t s u c its N, chief by GUY STEPHENSO , Gatwick Airport commercial officer
s we are busily offering a warm welcome and send off to our passengers as they journey through the airport this summer, passengers can’t help but notice the improvements Gatwick is making along their journey, as we transform their experience into a much better one. It’s been just over two and a half years since Gatwick Airport was sold by the BAA to Global Infrastructure Partners, and over that period we’ve been on a great journey of transformation. Attracting new airlines, improving the on time performance of the airlines and making the facilities better for passengers, is helping us to become London’s airport of choice.
Looking ahead Under new ownership we are now competing with other airports and by the early 2020s we’re expecting to handle 40million passengers. This in turn will deliver more local jobs, contributing £2.1billion a year to the economies of London and the South East. We’re already the best connected airport in the UK with more than 200 destinations on our schedule and we have the capacity to grow a further 25% to accommodate more flights. Around 20% of our traffic, during non-peak months, is actually business, averaging to 17% over a full year and by attracting the right airlines and the right routes we’re giving passengers a real choice for new long-haul and short-haul services. We’ve had good success so far this year, with new routes including flights to China, Hong Kong, South Korea, Turkey, Caribbean and Vietnam. And we are confident that more new routes will follow. The right connections Gatwick is already a well-connected and easily accessible airport. The rail network is popular with our passengers; today, 35.5% of our passengers (12million each year) use the rail network with half of those using the Gatwick Express. Business and leisure travellers flying into Gatwick can reach their chosen London destinations - Victoria in the west end, the City and Canary Wharf - faster and more conveniently than from any other airport in London and the South East, reaching London Bridge in 28-minutes and from there connecting to the Jubilee line to Canary Wharf in six minutes. If heading straight to the City, the First Capital Connect services offer direct services within 38-minutes, while the Gatwick Express
provides a non-stop direct service to Victoria in 30-minutes. Under new ownership we have a strong international group of shareholders, and have attracted new debt financing which has allowed us to undertake £1.2bn of redevelopment to transform the airport and provide the services and facilities that airlines and passengers need. Offering the right service One of our priorities has been to introduce a differentiated product for the Premium and First or Business Class traveller. For these passengers we know time is precious. They want a fast and convenient experience through the airport, which is why we’ve introduced Premium Parking that ensures check-in is within easy walking distance and premium security areas that look and feel more like VIP lounges. By pre-booking Premium Parking, the Premium security experience is included. We’ve also introduced designated seating areas in the departure lounges that have the facilities to enable passengers to work from their laptops. A number of our airlines have dedicated VIP lounges at the airport. But even for those passengers who don’t have access to those lounges we have the award winning No.1 Traveller lounge available, (voted the best business lounge in the world by Priority Pass) at Gatwick, and our new Aspire lounge, both of which provide business facilities and a pleasant environment to enjoy downtime before a flight. We are at the start of our journey to provide an end-to-end premium product for Business and First Class passengers. Our ambition is for Premium passengers using Gatwick's Premium product (whether paid for or as part of their flight ticket) to feel as if they have turned left on an aircraft. We are dedicated to providing the best level of service at every stage of the passenger journey. Our passenger commitments reflect this in that we always treat passengers as our guest, we love to be on time and we hate queues. Last year we invested £45million on a new, 19-lane central security search area in the South Terminal making it easier for passengers to find and give passengers a much speedier process. Today passengers are spending less than five minutes in a security queue 97% of the time, which is a huge transformation under new ownership. ● continues on next page
August 17 2012
S05 TB1708 2012 UK Airports_Layout 1 14/08/2012 11:10 Page 18
ukairports ● continued from previous page
We've also focused on our retail and restaurant offering giving more choice when shopping or eating at Gatwick. Our recently opened brand new flagship World Duty Free store in the South Terminal is now 33% bigger - that’s more than 30,000 square feet of shopping therapy. As well as being more spacious, there is wide range of exciting new brands including Laura Mercier, Creme de la Mer, Bobby Brown, and many more. New developments An exciting new concept from Jamie Oliver featuring a Jamie’s Italian, a Jamie’s Italian Bakery and a Union Jacks Bar has also
opened its doors - serving an all-British menu and designed exclusively for Gatwick. So it doesn’t matter whether passengers are in a hurry or have more time before their flight, there’s something for everyone. They can grab food on the go from the bakery, sit down to a meal at Jamie’s Italian or graze, nibble and drink at Union Jacks. We are continuing to tailor our services to meet the needs of our passengers, and to deliver the best airport experience. We know that we’re in competition for business and that the job is not yet complete. We’re therefore looking forward to many more developments to come - so watch this space or better still, come take a look for yourselves. ✦
Cambridge Airport welcomes Danube Wings' flights to Franche-Comté CAMBRIDGE AIRPORT has announced the launch of Danube Wings’ first UK scheduled services to the Franche-Comté region in France. The flights operate on Mondays and Fridays from and to Dole-Jura Airport and the carrier has introduced a unique wine allowance of four bottles per person, in addition to checked-in baggage allowance of 15kg and 5kg hand luggage for passengers flying on the route. David Surley, the airport's head of business development, said: “I am delighted to welcome Danube Wings to Cambridge Airport. This is a groundbreaking development with one of Europe’s rapidly developing airline companies and to such a beautiful and largely undiscovered region of France. We couldn’t be happier with Dole-Jura as our next destination. It’s the first of a number of exciting international services we plan to bring to Cambridge." Located three miles from the centre of Cambridge, the airport offers direct access from London by rail in 45-minutes. The carrier's seats are now on sale, with special offer fares from £65 one-way when booked online. Packages can be booked through Premier Travel, which offers Dijon city-breaks, selfdrive holidays through Jura and Burgundy wine tours. For more information call Premier Travel on 01223-500007 or visit www.danubewings.eu
New business lounge opens at Southend Airport A NEW business lounge for passengers flying in and out of Southend Airport by private jet is now operational, following a £500,000 investment in the arrivals hall to create the new facility. The new executive handling area includes a meeting room featuring video conferencing technology, a pilot’s rest zone and facilities for drivers who are waiting for passengers. A range of refreshments are also available and the area features the latest security screening equipment and offers direct access to the business jet parking area. The completion of the lounge comes shortly after the airport announced a new partnership with Landmark Aviation, one of the largest fixed based operators of business jets, to handle business jets this summer. For more information visit www.southendairport.com
Airport parking analysis shows growth in meet & greet sector ANALYSIS OF the parking habits of travellers at British airports in the last 12 months has shown a growth in the share of the market for meet and greet parking, where the sector took a 9.6% bigger slice of the overall airport parking market. The data, from airport parking price comparison site Looking4Parking.com, looked at the booking habits of travellers at 26 UK airports between May and July against the same period in 2011. The three biggest types of parking were analysed: onsite parking at the airports; park and ride services, where travellers drop their vehicles off at offsite facilities and are ferried to the airport; and meet and greet parking, where travellers are met outside the airport terminal by a parking company which parks the customer’s car. The figures revealed that the meet and greet sector grew from 49.17% in 2011 to 58.72% in 2012, an increase of 9.6% of all airport parking. The growth was at the expense of park and ride schemes which lost 5.2% of the overall share (down from 36.08% to 30.92%) and onsite
August 17 2012
parking which lost 4.4% (down from 14.75% to 10.37%). One meet and greet airport parking company believes the growth will continue. Martin Mansell, the managing director of StressFreeAirportParking.com, said: “We are experiencing rapid, year-on-year growth and in the last 12 months alone we have increased direct and travel agent sales by 54% in total and that upward curve shows no signs of faltering. “We believe the trend is being fuelled by word-of-mouth and the nub of that referral conversation is price. The cost of meet and greet parking has fallen significantly in the last five years and now, in many cases, it is no more expensive than standard airport car parking. “Meet and greet takes the stress out of airport parking so the convenience factor, added to the value-for-money aspect, is driving growth in the sector at the expense of onsite airport parking and park and ride schemes.” Prices for meet and greet parking
at www.stressfreeairportparking.com start from £30 per car per day, rising to £40 for a weekend and £55 for one week. The company operates its own airport facilities at Birmingham, East Midlands, Glasgow, Heathrow, Luton and Southampton, and sells at all other major UK airports, plus one UK port, Southampton.
S05 TB1708 2012 UK Airports_Layout 1 14/08/2012 11:10 Page 19
ukairports TEAM EFFORT...community partners visited Luton Airport recently to launch the airport’s ‘Meet the Buyer’ event, due to take place on October 18. The event aims to give local suppliers the opportunity to showcase their services to airport related companies and is being hosted in conjunction with Luton Borough Council, The Bedfordshire and Luton Chamber of Commerce, Central Bedfordshire Council, Hertfordshire Chamber of Commerce, Milton Keynes & North Bucks Chamber of Commerce, University of Bedfordshire and the Federation of Small Businesses. Pictured marking the announcement are, from the left: Ian Cording, regional chairman Beds Cambs & Herts at The Federation of Small Businesses; Paula Devine, membership services manager at Bedfordshire Chamber of Commerce; Cllr Sian Timoney, portfolio holder for Regeneration at Luton Borough Council; Laura Church, head of business and consumer services at Luton Borough Council; Sian Pearce, community relations executive at Luton Airport; Yolanda Rugg, area director at Hertfordshire Chamber of Commerce & Industry; and Professor Carsten Maple, pro vice chancellor (Research and Enterprise) and Professor of Applicable Computing, University of Bedfordshire.
Holiday Extras announces new parking products at Southend Airport HOLIDAY EXTRAS has announced a new addition to its airport parking range, with the launch of two parking products at Southend Airport. In conjunction with the car park operator, Maple Manor, the company offers ‘Meet & Greet’ and ‘Park & Fly’ services at the airport from £50 for eight days’ parking. Christian Warrell, the operator's commercial revenue manager, said: “I’m very proud to announce two new parking products for Southend Airport and to have extended our long standing relationship with Maple Manor.
“We have worked successfully with Maple Manor for a number of years. They share our belief in offering customers great service and value for money and we look forward to delivering the same high standards and hassle-free arrangements customer have come to expect from Holiday Extras at yet another location.” Meanwhile, the operator has added Meet and Greet parking at East Midlands to its product range, with prices from £49.99 for eight days. . The VIP parking service allows holidaymakers to leave their car with a chauffeur outside departures and be greeted on return outside the terminal.
S06 TB1708 2012 Spa Holidays_Layout 1 15/08/2012 11:00 Page 20
s y a d i l o h spa
CONRAD IS launching a five-hour, multi-sensory Body Herbal Renewal treatment at its Koh Samui resort in Thailand. Priced at approximately £283, the treatment is designed around the fundamentals of holistic practice and includes a cuisine lunch, where guests can choose from three-course menus with themes ranging from ‘De-Stress’ and ‘Sleep Deeply’, to ‘Thai Treat’ and ‘Energy Boosting’. The spa features eight treatment rooms spread over two levels, each featuring a private outdoor terrace, a hot spa pool, saunas with cold plunge pools, a floatation room, a beauty salon, a relaxation zone and a welcome area. For details see www.conradkohsamui.com
‘Rejuvenate in Style’ package at Vietnam’s Nam Hai THE NAM Hai in Vietnam is offering a ‘Rejuvenate in Style’ spa package, valid until December 20 which features Oriental bathing rituals, daily yoga sessions and treatments at the spa. Prices lead in at £1,085 per person and include breakfast accommodation,
transfers, one dinner for two, a Vietnamese massage and a Balinese massage for two, one ‘love bath’ ritual, a daily shuttle to Hoi An and non-alcoholic beverages. For more information visit http://masonrose.com/namhai
Superbreak adds new spa breaks in London with apartment accommodation CLIENTS WHO like the freedom of staying in an apartment rather than a hotel can now take advantage of a new spa break featured by Superbreak in London. Three new breaks are featured including Arabian Nights, which features a 25-minute Hamman ritual, a 70-minute Arabian back, scalp and face ritual, use of the salt infused Tepidarium and overnight accommodation with breakfast, with prices from £238 per person; A Moroccan Dream spa break which includes a 25-minute Hamman ritual, a 25-minute Shea butter massage, use of the salt infused Tepidarium and overnight accommodation with breakfast, with prices from £158; and a Harem spa break, which includes a 25-minute Hamman ritual, a 25-minute massage or facial, a mini manicure, use of the infused Tepidarium and overnight accommodation with breakfast, with prices from £259. Guests stay at the four-star Dolphin House Apartments in Westminster which feature LCD flat screen TV’s, king size beds, maid service and complementary laundry service. The kitchens come with a microwave, fridge and electric oven and onsite facilities include a heated indoor pool, gym, squash courts, outdoor tennis courts and a croquet lawn. For more information or to book see www.superbreak.com/agents or call 0871-221 4444.
August 17 2012
Thailand packages from £975 with Funway FUNWAY HOLIDAYS is highlighting a range of spa packages in Thailand, including a seven-night break at the four-star Akyra Chura Samui, in Koh Samui for £975 per person. The price is based on two sharing on a bed-andbreakfast basis and includes flights with Etihad Airways and transfers, based on a November 27 departure. Spa treatments at the resort start from approximately £15. The company's product administration executive, Nandita Patel, said: "Thailand is popular for its spa influence, with its long history in massage and spa treatments and natural holistic remedies. The destination offers affordable seven-night spa holidays at the cost of a weekend spa break in England." For more information visit www.funway4agents.co.uk
S06 TB1708 2012 Spa Holidays_Layout 1 15/08/2012 11:00 Page 21
spaholidays Princesa Yaiza offers new family spa packages LANZAROTE'S PRINCESA Yaiza Suite Hotel Resort in Playa Blanca has opened its spa to younger guests aged seven and above, with a selection of new treatments on offer. For €70, one adult and one child can embark on a ‘Family Spa Experience’, with a face mask treatment and a chocolate massage. Alternatively, the ‘Little Cocoon Spa Experience’ offers one adult and one child coconut exfoliation scrubs and volcanic stone facial massages for €80. For more information see www.princesayaiza.com
THE FIVE-STAR Sport Hotel Hermitage in Andorra, at the foot of the Pyrenees mountains in the village of Soldeu, is offering an Ultimate Wellness Deluxe nightly package from €377 (approximately £295 per night) based on two sharing a Junior Suite Deluxe on a bed-and-breakfast basis. The price includes three hours' use of the wellness centre and a choice of one treatment including a 50-minute facial ritual or exfoliating treatment with salt and flower petals or a 50-minute body ritual. The offer is valid until November 30. For details see www.hotelhermitage.sporthotels.ad
Abama Golf & Spa Resort launches new Total Wellness Programme ABAMA GOLF & Spa Resort in Tenerife has launched a Total Wellness Programme, available in three- or sevenday options. Each programme begins with an EIS (Electro Interstitial Scan) to check the overall health status of the guest. Staff will then provide a consultation and devise a plan of specific spa treatments and exercise routines to suit the individual’s requirements. Guests will also have the option of dining at the spa café or each of the resort’s restaurants, as well as
participating in healthy cooking workshops and experiencing in-room therapeutic products. Offering an ocean-front setting, the African-influenced spa is spread across three levels and includes 11 treatments rooms, including three themed VIP suites, a meditation room for yoga, meditation classes and indoor Thai massage. There is also a garden spa relaxation area, floatation room and a Roman spa circuit, alongside several beauty treatment centres. For more information see www.abamahotelresort.com
Tourism Fiji promotes spa resorts across islands through launch of new campaign TOURISM FIJI has launched a new campaign to promote the various spa resorts located across the islands. One of the destinations featured is Laucala, a private island resort in the north-east of Fiji. The spa features a spa garden where guests can learn about Fiji’s collection of tropical ﬂowers, herbs, spices and fruits, all of which are used in the spa products. Guests can also create their own essential oils in the resort’s distillery, using the flowers they have picked. On the northern island of Vanua Levu is Namale, set on a volcanic cliff and featuring a hydrotherapy room as its focal point, with a Jacuzzi, four soaking tubs,
a steam room and waterfall shower. The spa offers a range of western treatments as well as providing Shiatsu, Thai massage and local massage therapies. Qamea Resort & Spa, on the island of Taveuni, houses the Jungle Spa. One of the highlights is the ‘Qamea Night of Decadence’, a private spa package for couples. Having been escorted from their bure (meaning bungalow) by Fijian warriors, couples are greeted at the spa with Champagne and, as well as a selection of treatments. Each couple has private use of the spa and all its facilities for the evening. Also in the outer islands
is Yasawa Island Resort & Spa where treatments and techniques are sourced from around the world and adapted to local Fijian products and symbolism. Other island spa resorts include Wakaya Beach Club which offers private spa packages and a full spa menu, including massages utilising a hybrid Shiatsu/Swedish technique; Likuliku, which is home to the Tatadra Spa, meaning ‘House of Dreams’, where guests can opt for a Fijianstyle massage or select a natural beauty and body treatment using local products; the Intercontinental Fiji Golf Resort & Spa on Viti Levu Fiji's main island - offers
modern and traditional treatments which use indigenous plants and herbs, as well as a ‘Wai Water Zone’, offering gas, liquid and solid aquatherapy treatments, including Fiji’s first ice room; Westin Denerau Island Resort & Spa on Denerau Island, which houses Fiji’s largest spa; and the Hilton Fiji Resort & Spa, also on Denerau, which offers an extensive range of treatments. Tour operators such as Bridge and Wickers, Carrier and Turquoise Holidays all offer packages to spa resorts across the islands. For more information call 0800-652 2158 or visit www.fijime.com
August 17 2012
S06 TB1708 2012 Spa Holidays_Layout 1 15/08/2012 11:00 Page 22
spaholidays Saint Lucia plans annual Health & Wellness retreat event SAINT LUCIA is positioning itself as the Caribbean's ultimate wellbeing destination following multi-million dollar spa openings and refurbishments. Between November 4-7, the destination will be hosting its second annual Health and Wellness retreat. The aim of the retreat is to increase worldwide awareness of Saint Lucia as an ideal health and wellness destination, and the event will be taking place at various hotels across the island, including The BodyHoliday, Sandals Grande Beach Resort & Spa, The Landings, Cap Maison, Blue, Bay Gardens Beach Resort and Coco Palm. The four-day programme will explore themes such as mental wellness, spiritual awakening, anti-ageing, nutrition and healthy cooking, yoga, and natural healing remedies. Activities include spa experiences, rainforest hikes, cooking demonstrations, beach fitness bootcamps, and yoga and tai chi. For more information, see www.saintlucianow.co.uk
Inghams highlights selection of spa options in Italy & Austria INGHAMS IS promoting a range of spa breaks throughout Italy and Austria. As examples, in the Italian Dolomites the three-star Hotel Col Alto, located in the traditional village of Corvara, features a new spa and wellness centre with an indoor pool, steam baths and Jacuzzi, as well as a range of beauty and spa treatments including traditional Ayurvedic massages. Seven nights' half-board stay costs from £899 per person including flights, transfers and daily afternoon tea. In Bardolino, Italy, the new four-and-a-halfstar Aqualux Hotel Spa and Suites offers a state-of-the-art spa and wellness area featuring indoor and outdoor pools, saunas, Turkish baths, jacuzzis, mood showers, a kneipp bath, ice fountain and an extensive range of beauty treatments. A seven-night half-board stay leads in at £1,059 per person including flights from Gatwick to Verona and transfers.
In Hinterglemm, Austria, the four-star ecofriendly Gardenhotel Theresia, situated in Austria’s scenic Glemm valley, has recently become a member Bio Austria’ (Organic Austria) for its use of natural and organic products and caters for all diets and nutritions, as well as specialising in weightreducing, gluten free, diabetes and low cholesterol diets. The ‘Mountain Green Spa’ uses eco-certified products and guests can choose from a wide range of treatments such as a hay pack, followed by a balm treatment, which warms the body to stimulates circulation and the metabolism or a reflexology treatment, which activates the body’s own self healing powers. A seven-night half-board stay costs from £859 per person, including flights from Gatwick to Innsbruck and transfers. For more information or to book visit www.inghams.co.uk/agents or call 01483-791111.
SPAIN'S FIVE-STAR La Manga Club has introduced a series of half-board packages for November, December and January, which include a mix of breakfast accommodation, rounds of golf, half-board at any of the property's restaurants, unlimited drinks packages and a VIP pass to the spa. Spa treatments can also be exchanged for a round of golf, two-hour tennis court booking or lunch. Prices for four nights' stay with three spa treatments lead in at €498 per person per stay, based on two sharing. Guests can also opt to book a 'Best Spa & More' package, which costs from €129 per person per night and offers a daily spa treatment, free access to the spa, fitness centre, indoor pool, saunas and steam rooms, breakfast and free use of the shuttle bus service. For details visit www.lamangaclub.com
August 17 2012
India's SwaSwara introduces new rejuvenation programmes SWASWARA HEALTH & Wellbeing Retreat in India's Gokarna region has unveiled new ten- and 14-day wellness programmes which will be introduced in October. Situated on the Om beach, guests can experience a combination of Ayurveda therapies, healthy organic cuisine and interactive music and art sessions. The ten-day ‘Shanti’ programme features daily yoga and meditation sessions, music and dance therapy, Ayurveda massages and a vegetarian diet based on naturopathy cuisine. Prices start from £2,447, including Konkan Villa accommodation on a single-occupancy basis. ‘Prana’ is a 14-day programme focusing on reviving the body through Ayurveda. It involves daily consultations with a doctor and creates a personalised chart to analyse the ‘Dosha’, an imbalance of bio-energies said to be root of all ailments and disorders. Prices lead in at £4,069 and the programme can be extended as required. Finally, ‘Swastha’ is a 14day detox and cleanse programme, concentrating on weight-loss, anti-ageing and stress reduction. Guests will practise yogic cleansing rituals and follow a personalised diet, incorporating naturopathy and Ayurveda disciplines, alongside Ayurveda massages and art sessions. Prices start from £4,069 and can be extended to 21 nights on a pro-rata basis. All rates include treatments, transfers and accommodation in a Konkan Villa on a full-board, single occupancy basis. For more information email email@example.com
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:12 Page 23
The Jimbaran Puri Bali
Hayes & Jarvis adds new beach resorts across Far East destinations HAYES & Jarvis has added a range of beach resorts to its newly-launched Far East brochure, valid for bookings from September as the wintersun season gets underway. The operator has strengthened its Bali programme with the addition of properties on the west coast of the Island at Legian and Jimbaran. The five-star Jimbaran Puri Bali, managed by the Orient Express group, is a luxury addition, with five-night flight-inclusive packages from £1,819 per person. At four-star level the
recently-refurbished Legian Beach offers family-friendly accommodation with prices from £1,259 per person. Meanwhile, the range of exclusive properties featured as Uniquely H&J has been increased to number seven across Thailand and Bali. New resorts include the Hard Rock Hotel Pattaya (from £1,199 per person for five nights), the Veranda Resort & Spa, Cha-Am (from £1,179 per person for five nights) and the Bali Tropic in Tanjung Benoa, Bali (from £1,459 per person for five nights).
After a strong performance over the past nine months, the operator has also boosted the range of hotels available in Thailand with new resort hotels in Pattaya, Cha-Am, Hua Hin, Koh Samui and Krabi, as well as in Bangkok. The company has also added to its programme on Koh Phangan and is now featuring the four-star Santhiya Resort & Spa, which offers prices from £1,439 per person for five nights. For more information call 0871-200 2211 or visit www.hayesandjarvis.com/agents
Classic Collection enhances Canary Islands product with La Palma addition CLASSIC COLLECTION Holidays has expanded its wintersun programme for 2012/13 with the addition of the Canarian island of La Palma. The operator's head of purchasing, Gary Boyer, said: "We currently operate a hugely successful wintersun programme to the island of La Gomera. Feedback from customers and our travel agent partners indicated that it would be timely to introduce holidays to La Palma from this coming winter onwards. "La Palma is the greenest and most rural of all the Canary Islands and provides visitors with a good range of activities including mountain biking, diving, star gazing and superb trekking and hiking. The island is served with direct flights from either Gatwick or Manchester." The company is featuring two paradors and one hotel in three different resort areas on the island. The adults only
Hotel Hacienda de Abajo is a 32-room boutique hotel set in botanical gardens within a former sugar plantation in Tazacorte. Seven-night prices start from £1,088 per person this November. Parador de la Palma is located close to the island’s capital, with prices from £699 per person and Sol La Palma Hotel overlooks one of the island’s black sand beaches in Puerto Naos. The hotel is part of a four-star family friendly resort complex with adult prices starting from £730 and child prices from £299 per person per week on a half board basis. Elsewhere, the operator has added new properties in Gran Canaria, Fuerteventura, Lanzarote, Tenerife, Mallorca, Costa del Sol and Morocco including the luxurious new Sofitel Thalassa & Sea Spa Agadir, where prices lead in at £842 for seven nights in November. For more information visit www.classic-collection.co.uk or call 0800-008 7288.
August 17 2012
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 24
wintersun Shearings adds Lake Como all-inclusive option SHEARINGS HAS added a nine-day all-inclusive option for Lake Como in Italy, with prices leading in at £299 per person. Highlights include a visit to Como Market, an included Lake Como tour and an excursion to Milan. The price includes six nights’ all-inclusive accommodation at the Hotel Britannia Excelsior and overnight express coach travel. Departures are available from September to April. The company's Europe and Worldwide holidays manager, Patricia Birmingham, said: "Our Lake Como holidays are best-sellers every year. Our new enhanced autumn and winter package for 2012/13 includes pizza and pasta
tastings and entertainment in the evenings. ” Meanwhile, the operator is promoting its all-inclusive Malgrat option in Spain, with prices leading in at £349 per person for nine days. Highlights include a tour of the Costa Brava coastline, an excursion to Barcelona and a visit to nearby Blanes Market. Also included are six nights’ all-inclusive accommodation at the Hotel Sorra D’Or, Malgrat, overnight express coach travel and selected free drinks between 10:00 and 23:00. Departures are available in September and October. For more information call 0844-824 6351 or visit www.shearings.com
CENTARA HOTELS & Resorts is scheduled to open its first property on Mauritius in December, the Centara Poste Lafayette Resort & Spa. The 98-guestroom property is set on a white sand beach on the northeast coast of the island and will have its own diving reef. The company is also set to open its second property in the Maldives in December, the Centara Ras Fushi Resort & Spa (pictured), which is located on Giraavaru Island in North Male Atoll, 15 minutes' by speedboat from Male Airport. The resort will be adult-focused with beach villas and over-water villas being scattered around the island and designed to provide privacy for guests. For details visit www.centarahotelsresorts.com
Arblaster & Clarke launch new wine tours in Chile & South Africa ARBLASTER & Clarke Wine Tours has updated its 2013 New World Tours to include new options in Chile and South Africa. An eight-day Vineyards of Chile itinerary departs from February 11-19 and leads in at £2,999 per person. Guests will explore wineries across the Casablanca Valley and San Antonio Valley for cool climate white wines, head through the Maipo valley for Cabernet Sauvignon, slightly south to the Colchagua Valley and the vineyards in Apalta to taste Syrah, finally to Maule for rediscovered vines and new plantings on slate soil. The tour includes four nights in five-star hotels and four nights at private wine estates, breakfasts, 12 meals with wines, visits and tastings, coach transport, first class train journey from Talca to Santiago, wine guide and a tour manager. In South Africa a seven-night tour to The Cape, departing on February 14, 2013, costs from £2,499 per person. The tour combines sites, famous cities and towns, dramatic coastal scenery and wildlife, with selected visits to outstanding estates in Constantia and Stellenbosch, before visiting the Du Toitskloof Pass to leading wineries in Roberston; the Pinot Noir specialist Hamilton Russell and rising star Paul Cluver in Elgin. Prices include four-star hotels and guesthouses, breakfasts, eight meals with wines, wine visits & tastings, coach transport, entrance to the Cape Peninsula National Park, Boulders Penguin Reserve and Kirstenbosch Botanical Gardens, a wine guide & tour manager. For more information visit www.winetours.co.uk
August 17 2012
VIP package at Cap Maison THE AZURE Collection is offering a special VIP package at Cap Maison in Saint Lucia. It includes a bottle of Champagne on arrival, four dinners, a couples' massage and a sunset cruise. Also included are flights and transfers including a helicopter transfer to the hotel on arrival. The offer is based on travel until December 19 and costs £2,995 per person, based on two sharing for seven nights in an Ocean View Villa Suite on a bed-and-breakfast basis. For details email firstname.lastname@example.org
S07 TB1708 2012 Winter Sun_Layout 1 15/08/2012 12:44 Page 25
wintersun Attraction World adds new activities in Madeira ATTRACTION WORLD is offering 15 new activities to do in Madeira ranging from guided walking tours to jeep safaris and catamaran adventures. The operator’s current best sellers include a Local Dinner & Folklore Evening for £39 per adult and £20 per child, aged two-12 years; a Volcanic Caves in Sao Vicente option for £27 per adult and £14 per child; and a Catamaran Adventure for £30 per adult and £15 per child, aged five-12 years. For more information or to book visit www.attractionworld.com or call 0871-700 8888.
Prestige adds new properties in the Canaries for winter PRESTIGE HOLIDAYS has launched its third dedicated winter Canaries brochure featuring the islands of Lanzarote, Gran Canaria, Tenerife, La Palma and La Gomera. New properties for 2012/13 include the Iberostar Hotel Mencey in Santa Cruz and RIU Garoe in Puerto de la Cruz in Tenerife plus the Hacienda de Abajo in La Palma. Prices for winter lead in at £523 per person for a week’s stay in Finca Salamanca in Tenerife including breakfast accommodation, flights from Gatwick and transfers. Nicky Shafe, the operator's marketing manager, said: “This is the third winter brochure we have produced. We have found it is vital for boosting bookings at a key time of the year for the Canaries and agents welcome it. This year’s brochure features a range of added value offers like free nights, free half-board, child discounts, complimentary spa packages, room upgrades and no single supplements, as well as many early booking offers at a variety of hotels.” The company is also featuring all-inclusive options at the following hotels in the Canaries for winter: Iberostar Hotel Anthelia, Iberostar Grand Hotel Salome, Roca Nivaria Gran Hotel, Sheraton La Caleta Resort in Tenerife, Jardin Tecina in La Gomera and Los Jameos Playa in Lanzarote. Prices for a week’s all-inclusive stay start from £726 per person at Los Jameos Playa including flights from Gatwick, an early booking offer and private transfers. For more information call 01425-480400 or visit www.prestigeholidays.co.uk
Calling all agents
Earn £££’s & WIN prizes The wait is over and we can ﬁnally reveal our mystery incentive. All you have to do is book car hire in these locations, and the top branch who make the most bookings versus last year will win a prize. The incentive starts today, until midnight 30th September 2012.
2 nights in Barcelona
high street vouchers
Book now, the more bookings you make – the more chance you have to WIN! Commissionable extras for added earnings Hassle-free car hire for customers to build their conﬁdence in your services
Top Europe seller
Top Spain seller
Top USA seller
car hire from £14 per day
car hire from £10 per day
car hire from £17 per day
Only 4 clicks to make a booking Over 189 suppliers in more than 5,000 destinations worldwide
To book: www.trade.holidayautos.co.uk or call 0871 472 5141* *Calls cost 10p per minute plus network extras (7 days a week 7am - 10pm) Terms and condition apply. For full terms and condition email email@example.com
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 26
wintersun The Beach House Collection relaunches Maldives property with introductory offers THE BEACH House Collection is celebrating the relaunch of its flagship resort, The Beach House at Iruveli Maldives, by announcing extra benefits available for guests until December 25. They include a 45-minute Jetlag massage, complimentary watersports, an introductory dive per stay and free non-alcoholic mini bar beverages, and are available to guests booking for a minimum of four nights.
Strong 2012/13 winter sales for Red Sea Holidays RED SEA Holidays has reported ‘exceptionally strong sales’ for winter 2012/13. The company’s sales director, Jason Hilton, said: "We've added Soma Bay and Sahl Hasheesh to our programme in response to customer demand to resorts outside of Sharm el Sheikh. “We have also reintroduced our Cairo and Nile multi-centre tour which allows customers to enjoy a three-night stay in Cairo
along with a seven-night Nile cruise, with prices starting from £999 per person." As an example of prices, a seven-night stay at the Makadi Palace Hotel costs from £609 per person including flights from Gatwick and accommodation in a Junior Suite on an allinclusive basis. The offer is valid for travel from November 26 until December 17. For more information visit www.redseaholidays.co.uk
to e e r f * Fly a ud m r e B
Prices in a water villa start from US$415.00 (approximately £266) per night based on two sharing, subject to service charge and taxes. The property features 83 thatched villas, suites and pavilions, each with a private pool and a villa host. For more information email firstname.lastname@example.org or visit www.beachhousecollection.com KUONI IS offering a seven-night full board stay at the four-star Kuramathi Island Resort Maldives in November from £1,599 per person, offering a saving up to £710 per couple. Flights with SriLankan Airlines from Heathrow and transfers are included. For more information or to book call 01306-747008 or visit www.kuoni.co.uk
Kuramathi Island Resort
RWKH QÁ\W D F X R ink RXUV\ with p O\K lantic t nial ,QRQ A lo e o l of th ters, c a h w jewe a, wit uoise nd sp , turq s a d lf n o C sa ry g g 29 , luxu ragin charm s ave e r u er t era ctob temp ril to O p A from o
Virgin Holidays offers Florida break from £845 VIRGIN HOLIDAYS is featuring a seven-night stay at the 3Vplus Sirata Beach Resort on St. Pete Beach on the Gulf Coast of Florida for £845 per person. The price includes flights from Gatwick on November 20, car hire, taxes and surcharges and is based on two sharing a standard room on a room-only basis. To book or for more information see www.vhols4agents.co.uk or call 0844-557 3973.
Seven-night Red Sea break from £509 from Holiday Designers *Book by 6 Sep for travel between 23 Aug-15 Dec 2012 and clients buying one British Airways Economy Class return ticket get a second return ticket with the compliments of the Bermuda Department of Tourism and Bermuda Hotels Association.
Call 0800 008 7288
August 17 2012
HOLIDAY DESIGNERS is offering a seven-night breakfast stay at the five-star Movenpick Resort and Spa in El Gouna from £509 per person. The price is based on two sharing and includes flights from Gatwick on November 23, airport taxes, baggage and transfers. To book or for more information call 020-3384 0023 or visit www.holiday-designers.com and www.elgouna.com
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 27
wintersun HALF MOON, a RockResort in Montego Bay, Jamaica is offering a new winter break package. It includes a US$200 resort credit that can be spent on activities such as golf on the Robert Trent Jones Sr-designed championship golf course, spa treatments, horseriding, swimming with dolphins, tennis, watersports or at the resort’s six restaurants and eight bars. The package also includes breakfast and transfers and is available for stays between January 6 and April 6. For details visit www.halfmoon.rockresorts.com
Pink Shell Beach Resort in Florida to launch new marina this winter PINK SHELL Beach Resort on Fort Myers Beach in Florida is to open a marina this winter, ideal for those on sailing holidays wanting to use the services of a large resort. Sailing guests will be able to dock at the marina, which is located on the tip of Estero Island for those sailing through the Gulf of Mexico. The new marina will have pump out services, a dock master, a marine supply shop and convenience store. All those docking will then have full access to the resort’s facilities including three pools, three restaurants,
a beachside bar and grill, fitness centre, Aquagene Spa, beach chairs and pool towels. There are also kids’ clubs, watersports, a sailing school and access to the property’s beach, which is five times wider than it was last year, following the restoration project. A week’s stay from December 14-21 leads in at £931 in for a family of four with accommodation in a Studio guestroom. For details visit http://pinkshell.com
MADEIRA Prestige Holidays offer a wide choice of hotels in Madeira to suit your clients needs. From the larger resort hotels, to the more intimate Quintas. We have many special offers including free nights, room upgrades, free golf and much much more. Why not call us for a quote? Many flights from local airports….how can we help your clients? Love to Shop vouchers for each booking made
Prestige Holidays on 01425 480400 or
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 28
wintersun Anatolian Sky launches 2012/13 Madeira & Porto Santo programme
inspiring exotic breathtaking
MOROCCO Affordable luxury holidays, private tours & twin centres
0800 008 7288 www.classic-collection.co.uk 5030
August 17 2012
ANATOLIAN SKY Holidays has announced the launch of a new programme of holidays to Madeira and Porto Santo for 2012/13, with a new brochure soon to be launched. The company says that it has decided to include Madeira as the destination is ideal for wintersun breaks that complement its existing offering. The company's managing director, Akin Koc, said: "Madeira is a year-round destination with average temperatures of 20-25ËšC and will appeal to existing clients seeking cultural and traditional experiences, excellent standards of service and beautiful scenery." The programme features accommodation in quality coastal hotels and resorts as well as traditional luxury quintas (mansion houses), including the Quinta Jardins do Lago and Quinta Casa Velha do Palheiro in Funchal, the Hotel Entoel Baia in Ponta do Sol and on Porto Santo, the Porto Santo Hotel & Spa and the Vila Baleira Thalassa. Also included are tailormade trips and twincentre options offering authentic local experiences. For more information call 0844-273 3585.
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 29
wintersun SANDALS GRANDE Riviera Beach & Villa Golf Resort in Jamaica has unveiled a new beachside lounge, the Riviera Beach Club, featuring white Balinese cabanas, a winding grotto pool and direct access to the beach. Meanwhile, guests looking to reinvigorate tired limbs can do so at the resort’s newly updated Red Lane Spas. Prices lead in at £1,759 per person for seven nights' all-inclusive accommodation including fights and transfers, for travel between January and March 2013. For details call 0800-742742, email email@example.com or visit www.sandals.co.uk
Selous Safari Company introduces accommodation savings from November THE SELOUS Safari Company is lowering its prices from November 1. Throughout December, southern Tanzania typically sees dry weather and excellent game viewing at the Selous Safari Camp. In addition to vehicle safaris, guests can experience a boat safari on the camp’s private lake. Africa Odyssey is
featuring a seven-night safari and beach holiday from £2,864 per person, which offers a saving of £628 per person. Valid for selected departures in November and December, the itinerary includes flights from Heathrow with BA, three nights at Selous Safari Camp with game
drives, daily walking and boat safaris plus a further four nights at the beach retreat of Ras Kutani on the shores of the Indian Ocean. Also included are internal transfers, taxes and surcharges. For more information or to book see www.africaodyssey.com or call 020-7471 8780.
Belleair Holidays launches new brochure for 2012/13 BELLEAIR HOLIDAYS has unveiled its new 2012/13 wintersun brochure, which features a selection of offers, new additions and added value deals on the Maltese Islands. It also features an increased distribution of easyJet flights, with daily flights from six UK regional airports, including Gatwick, Heathrow, Manchester, Newcastle, Glasgow and Belfast. New properties include the five-star all-inclusive Seabank Resort and Spa, close to Malta’s largest beaches, and the Club Salina Wharf, which is aimed at clients who prefer a bit more privacy for their holiday, offering luxury self-catering apartments where guests can combine a self-catering holiday with the convenience of the hotel’s facilities on site. Clients can also now receive free private transfers when booking five-star properties on Malta and Gozo with the operator. The company is also offering agents the choice of booking accommodation-only holidays at any of its featured hotels, villas and apartments, for clients seeking a more flexible break. A range of offers apply to all bookings including free
admittance to a local attraction, no single supplements at a selection of properties, incentives for repeat customers, free car hire at a number of the properties and savings of up to £402.50 for early bookers when booking a stay of more than 34 nights, at the Djar Ta Menza farmhouses. The operator's national sales manager, Emma Yorke, said: “We pride ourselves on offering a great range of accommodation and product; from luxurious hotels to simple and rustic farmhouses, at prices to suit every pocket. Our extensive portfolio offers something for everyone, thanks to the frequency of the flights, we are able to match our offering with your clients’ requirements, should their stay be for three nights or 180 nights, we can offer a solution.” As an example of prices, a seven-night stay at the Corinthia Palace Hotel and Spa costs from £399 per person. It includes breakfast accommodation based on two sharing a standard deluxe room, flights from London with Air Malta, transfers, a mini guide and entrance to a Malta attraction. The price is based on departure dates between January 4 and February 13, 2013.
August 17 2012
S07 TB1708 2012 Winter Sun_Layout 1 15/08/2012 11:08 Page 30
wintersun New Andalicia walking break from Inntravel
We asked our staff the following question this week: Describe yourself in three words ? Publisher: Jeanette Ratcliffe firstname.lastname@example.org Athletic, gorgeous...deluded
Editor: Lauretta Wright email@example.com Generous, impatient & GSOH!
Assistant Editor: Jill Sayles firstname.lastname@example.org I am ginger
Contributing Editor: Paul Scudamore email@example.com Grumpy old man (tho' my wife says sexy, lovable, fun)
Sales Director: Simon Eddolls firstname.lastname@example.org Very, very, thirsty
Advertisement Manager: Tim Podger email@example.com Nobody is perfect!
Online Sales Manager: Nick Boocock firstname.lastname@example.org Can I use four?
Account Manager: Bill Coad email@example.com Naughty but nice...
Sales Executive: Chris Gascoine firstname.lastname@example.org Jude Law lookalike?
Design: Genaro Santos email@example.com Judge for yourself
Assistant Layout Design: Nicky Valsamakis firstname.lastname@example.org Stranger than fiction
Production: Jeremy Walters email@example.com Well, I'd say...
Circulation Manager: Jim Merchant firstname.lastname@example.org Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661
INNTRAVEL HAS added a seven-night Treasures of Aracena walking break to its portfolio. Tucked away close to the Portuguese border, Andalucía’s Aracena Sierra is a land of glorious woodland and farreaching views. The leisurely walking holiday follows paths through woods of ancient cork oaks, passing through small villages and provides a taste of authentic rural Spain. Guests are introduced to the surrounding area on a guided walk with a local expert, before striking out on their own to discover architectural gems, from ancient mosques to Baroque churches. Aracena is famed for its gastronomy, in particular its cheeses, chestnuts and olive oil, as well as the much-sought-after jamón, and guests enjoy a trip to an authentic secadero to see how it is produced. Prices lead in at £545 per person based on two sharing and include seven nights' breakfast accommodation, three dinners, car hire, walking maps and notes. Flights are extra. For more information call 01653-617000 or visit www.inntravel.co.uk
Maldives savings from Carrier CARRIER IS offering a range of savings for breaks in the Maldives. As examples, a seven-night stay at Baros Maldives in the North Malé Atoll costs from £2,235 per person including breakfast, flights from Heathrow and transfers. The offer is valid from November 1 to December 9. At Shangri-La’s Villingili on the Addu Atoll, guests can stay seven nights from £3,615 per person, saving up to £950 per person. Accommodation comes in six distinct styles, including Pool Villas, featuring a pool terrace overlooking the beach; Beach Villas, set in a garden with an infinity pool, ideal for families; Water Villas built on stilts in the resort's lagoon; and Tree House Villas, which are secluded private hideaways perched on stilts among the treetops. The operator is also offering seven nights for the price of six and resort credits of US$800 from £3,615 per person, based on two sharing a Villa with private pool and breakfast. The deal includes flights from Heathrow with Qatar Airways and private transfers, and is valid until March 23, 2013. For more information or to book see www.carrier.co.uk or call 0161-492 1358.
Funway Holidays highlights breaks to Dubai FUNWAY HOLIDAYS is urging agents to highlight wintersun breaks to Dubai to their clients. The operator's product administration executive, Nandita Patel, said: "Dubai is the ideal destination for wintersun holidays, especially as the majority of hotels offer some great deals during this time, ranging from free half-board to reduced rates. In terms of trends – our overall wintersun business for Dubai this year has risen by 45% year-on-year, clearly indicating the popularity and appeal Dubai has as a wintersun destination." Beach packages lead in at £815 per person for four nights based on two sharing on a bed-and-breakfast basis at the five-star Mövenpick Jumeirah. Flights with Virgin Atlantic and transfers are also included and the price is based on a November 25 departure. For more information visit www.funway4agents.co.uk
Printed by: Wyndeham Grange Limited Subscriptions are £105 p.a. £155 overseas ISSN: 0956-2419
Follow us on Twitter! @TravelBulletin
puzzlesolutions Crossword: Across: 1. PRESTIGE, 6. STENA, 7. PEN, 8. LEE, 9. TUAREG, 12. CARMEL, 16. KOS, 17. ASE, 18. JET LI, 19. GRENOBLE. Down: 1. PHELPS, 2. TRENT, 3. GHANA, 4. KENT, 5. APRES SKI, 6. SEAFARER, 10. UAE, 11. ALSACE, 13. MAJOR, 14. LATIN, 15. BARI.
Highlighted Word: TENNESSEE Travagrams: (top) Disney Cruises
Where Am I?: The Bahamas
August 17 2012
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 31
Sunwing Waterworld Makadi A brand new hotel designed to guarantee a fun-ﬁlled family holiday, Sunwing Waterworld Makadi Hotel is built around it’s own aqua park, with giant ﬂumes, huge waterslide gantry, wave pool, and loads more ways to have fun in the water. Combined with beachfront location, spacious family rooms and and a huge choice of all inclusive dining, it’s the ideal choice for all the family. Child price guaranteed Any date, any duration.
Now available to book in the UK exclusively through Red Sea Holidays.
The Egyptian Experts
Call 0845 072 2477 ABTA No.Y2507
Visit: redseaholidays.co.uk/agent Child Price Guarantee: see brochure for details.
S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:13 Page 32
LAS VEGAS PRICES FROM £635PP
Wor ld Tr ave lle ve World Tra
B ri tish A
or ld Club W
ooking for for the the experience experience of of IIff yyour our cclients lients aare re llooking Las Vegas Vegas a llifetime, ifetime, send send them them to the the fabulous fabulous Las with Their NEW with British British Airways! Air ways! T heir N EW sservice er vice from from Gatwick LLondon ondon G atwick to Las Las Vegas, Vegas, commencing commencing onn 229 o 9O October ctober 22012 012 aand nd iinn aaddition ddition to their their Heathrow, eexisting xisting daily daily sservice er vice ffrom rom LLondon ondon H eathrow, m means eans tthat hat yyour our cclients lients nnow ow hhave ave m more choice ore ch oice ERH¾I\MFMPMX]XLERIZIVFIJSVI ERH¾I\MFMPMX]XLERIZIVFIJSVI
SO, W WITH ITH PR PRICES RICES FFROM ROM ONLLY Y £635 £635 PER PER PERSON, PERSON, ONLY DON’T GAMBLE GAMBLE O NG ETTING DON’T ON GETTING BETTER W ITH A NY YO ONE EL SE – BETTER WITH ANYONE ELSE BOOK BOOK WITH WITH H FUNWAY FUNWAY A TODAY! TODA AY Y!
FLAMINGO LAS VEGAS 4 NIGHTS FROM
CIRCUS CIRCUS 3 NIGHTS FROM
INCLUDES 1 NIGHT FREE!
PLUS P LUS for for your your chance chance to WIN WIN up up to £50 £50 LLove2Shop ove2Shop vvouchers, ouchers, ssimply imply vvisit isit www.travelbulletin.co.uk w ww.travelbulletin.co.uk and and co correctly rrectly tthe he aanswer nswer tthe he ffollowing ollowing questions: questions: 11.. W What hat iiss the the URL URL tto o FFunway’s unway’s dedi dedicated cated agent agent website? website? www.funway4agents.co.uk aa)) w ww.funway ay4agents.co.uk
b) b) www.funway-agents.co.uk www.funwayy-aggents.co.uk
5 NIGHTS FROM
INCLUDES 1 NIGHT FREE!
www.gofunway.co.uk cc)) w ww.gofunway.co.uk 2. many days 2 . How How m any d ays a week week does does the t he British nnew ew B ritish Airways Air ways London London Gatwick Gatwick operate? tto o LLas as Vegas Vegas service ser vice o perate? aa)) 2 d days ays
b) b) 3 days days
cc)) 4 days days
33.. In In which which State State is is Las Las Vegas Vegas situated? situated? a) a) California California
b)) N Nevada b evada
Arizona cc)) A rizona
FFOR OR MORE D DETAILS E TAILS OR T TO OB BOOK OO K C CALL ALL N NOW OW O ON N 00844 844 5557 57 00626 626 OR O V I SIT VISIT W WWW.FUNWAY4AGENTS.CO.UK W W.FUNWA AY Y4AGENTS .CO.UK
VENETIAN RESORT HOTEL & CASINO
5 NIGHTS FROM
INCLUDES A SAVING OF 20%!
4 NIGHTS FROM
INCLUDES 1 NIGHT FREE!
Published on Aug 19, 2012