Travel Bulletin 16th May 2014

TB1605 2014 Cover_TB Front Cover.qxd 5/13/2014 11:35 AM Page 1

May 16 2014 | ISSUE NO 1,872 | www.travelbulletin.co.uk

Turkey Destination adapts to emerging trends & changing markets

this week hotel bulletin 12

star awards focus UK hotel rates on the we take a closer look increase as London at the 'High Fliers' becomes ‘most category in our Star expensive European city’ Awards

13

17

theme parks get your clients in the mood for fun with a range of exclusive offers & new attractions

31 wildlife & safaris a round-up of new tour itineraries plus deals to highlight to clients

S01 TB1605 2014 Start_Layout 1 5/13/2014 10:59 AM Page 2

I

THE TRAIN

EUROPEAN RAIL M

ADE EASY!

Website: WWW.VOYAGES-SNCF. E

Call: 0844 848 4066

U

S01 TB1605 2014 Start_Layout 1 5/13/2014 12:16 PM Page 3

newsbulletin

This Week

Cover Pictures: Main - Anatolian Sky

Inset - Taber Holidays

3

news agents receive new boost following increased spending on travel & tourism

9

agent bulletin

10

staff review

11

puzzle bulletin

12

hotel bulletin

14

training

17

theme parks

26

turkey

31

wildlife & safaris

agent offers & training plus the latest booking incentives

we check-in at the Little Haven Hotel in Newcastle play Su Doku for a chance to win a £50 Love2Shop voucher from Voyages-sncf UK hotel rates on the increase as London becomes most expensive European city a round-up of new online modules, showcase events & roadshows

get your clients in the mood for fun with a range of exclusive offers & new attractions emerging trends & changing markets: how Turkey is adapting to new challenges

a round-up of new tour itineraries plus deals to highlight to clients

www.travelbulletin.co.uk

EYE, EYE CAPTAIN...Following the recent CLIA river cruise seminar in central London, Avalon Waterways hosted specialist cruise agents on a ride of The London Eye followed by an afternoon Champagne tea. Pictured enjoying the views are, from the left: Wayne Dennett, Lincolnshire Co-Op; Claire Brighton, Advantage Travel Centres; Kerry Emson Smith, Lincolnshire Co-Op; Lindsay Haslehurst, Crusie118; Karen Woods, Avalon Waterways; Alison Earnshaw, Cruise118; David Binns, Avalon Waterways; Julie Walters – Lincolnshire Co-Op; and Simon Garrido (front) from Avalon Waterways.

Omega boosts departures for Northern Lights NEW TRADE partner Omega Holidays has increased the number of departure airports for its exclusive Northern Lights flights from nine to 15, to include Belfast, Cardiff, Doncaster, Edinburgh, the Isle of Man and Norwich.

The company's head of sales, Dino Toouli, said: “The flight is three hours and the tour is accompanied by our guest astronomer, Peter Lawrence, who makes it an unforgettable experience for guests. The flights, which can

now be sold through the trade, give agents the opportunity to add incremental sales to their current business.”

For further details call 01524-37500 or visit www.omega-holidays.com

Increased spending on travel provides boost to agents ACCORDING TO Travel Agents & Overseas Tour Operators 2014, a new Market Update from business intelligence provider Key Note, the total turnover of travel agents and tour operators in the UK grew by 2.3% last year.

The UK market for travel and tourism was hit particularly hard by the 2008/09 recession and subsequent economic downturn, with economic realities severely dampening consumer confidence, thereby resulting in lower spending on travel and tourism.

However, the market for travel and tourism has more recently shown signs of improvement, steadily developing and advancing upon pre-recession levels, encouraged by reassuring economic data concerning gross domestic product (GDP) growth, inflation, unemployment and household expenditure.

Of particular concern to the travel and tourism market, and therefore relevant to travel agents and overseas tour operators, remains the controversial issue of Air Passenger Duty (APD), which prevails to be

considered an appreciable burden to the potential of the market. Although the tax was simplified in the March 2014 Budget, and the tax on long-haul travel is set to be reduced, the high taxes, particularly when compared against competitor countries, can ultimately diminish the attractiveness of the UK as a holiday destination and, in addition, can serve to discourage UK residents from travelling abroad.

Over the short term, both domestic and outbound tourism are forecast to witness moderate growth, which in turn will be positive for enterprises engaged in travel and overseas tour operating. Domestic tourism, in particular, will be bolstered by what experts forecast will be an exceptionally warm summer this year, and travel and tourism in general will prosper as consumer confidence consolidates, therefore allowing both the volume and value of the industry to expand and return to normalcy, which in turn will offer opportunities and prospects for growth for travel agents and overseas tour operators.

May 16 2014

3

S01 TB1605 2014 Start_Layout 1 5/13/2014 10:59 AM Page 4

newsbulletin Jet2 launches three-times weekly direct service to Vienna from Manchester JET2 HAS launched a direct service to Vienna from Manchester on the back of demand. The carrier now serves 43 destinations from Manchester, making the airport its largest departure point.

The carrier's head of planning, David Neill, said: "We were surprised to discover there wasn't a direct service from the north to Vienna and following research, we discovered it was a service very much in demand; in fact, we had more than 8,000 bookings prior to the launch.

"Vienna offers something for everyone year-round - from city breaks in the summer, to taking in Christmas markets in the winter, and demand from business travellers is also

strong. The threetimes weekly service operates on Monday, Wednesday and Friday at convenient times for city break passengers."

Flights depart at 14:15 to arrive in Pictured marking the launch of the new route is Stephen Turner Vienna late (left) from Manchester Airport Group and David Neill from afternoon and Jet2.com with dancers from The Dance Mob. return early in the evening. Lead-in fares start from £43 The airline has also announced that one-way including taxes and sister it will be launching flights to company, Jet2holidays can organise Bergerac, Jersey and Fuerteventura accommodation and packages. later this year.

Discover the Holy Land on a seven-night ‘highlights tour’ from £1,369 with Discover Israel AGENTS WITH clients interested in discovering the historical and biblical sights of the Holy Land can now promote a sevennight ‘highlights tour’ through Discover Israel that will take them on a journey to Jerusalem, Bethlehem, Nazareth and the Sea of Galilee.

Highlights include Masada, famous for its fortress, which was the last stronghold of the Jewish Zealots in their war against the Romans almost 2,000 years ago; taking a dip in the salty waters of the Dead Sea; exploring the Old City and New City of Jerusalem; visiting Mount Zion to see King David’s

tomb, the room of the Last Supper and the Dormition Abbey; and a tour of Bethlehem to see the Church of the Nativity.

Prices lead in at £1,369 per person in May, June and July, and from £1,449 in August including flights from Luton, Gatwick or Manchester, breakfast accommodation and all excursions and entry fees. Clients travelling this month will also receive a free upgrade to half-board (after May this costs £70 per person).

For reservations call 020-7407 2111 or visit www.discoverisrael.co.uk

Premier Holidays issues new road book for self-drive itineraries

LUXURY LADIES...Gemma Pinder (left) and Tracy Hirsz from Travel 2 get ready to kick off a series of hosted dinners for agents in London, Manchester, Glasgow and Bristol to help launch the operator's new Simply Luxury by Travel 2 Short-Haul offering.

More than 100 agents are being treated to a three-course meal and luxury goodie bag while learning about the new product offering. (Training - page 14)

4

May 16 2014

PREMIER HOLIDAYS has developed personalised road books for self-drive US and Canada bookings; created exclusively for fly/drive clients covering four or more centres.

The operator has developed the new road book based on agent feedback, as part of the recent upgrade to client documentation. As a result of listening to recommendations from agents, the operator has made significant changes in improving the quality of their document presentation – with leather ticket wallets now being sent out for the vast majority of bookings.

The company's head of sales and marketing, Debbie Goffin, said: “We have developed the USA and Canada road books in response to agent suggestions and feedback - part of our commitment to agents is to provide quality in everything we produce, including our documentation. We wanted to create something for clients which would not only assist them in the final planning of their itinerary, but would also give them something to refer to whilst in resort.”

The personalised books will be sent out with clients’ travel documents, to assist in planning their self-drive itineraries across North America, and each comes complete with detailed maps and suggested driving itineraries including full directions to each of the hotels in the itinerary.

In addition, agents can take advantage of the operator's agent incentive, earning between £25-£150 per US or Canada booking, dependent on the booking value.

For more information visit www.trade.premierholidays.co.uk or call 0844-493 7444.

www.travelbulletin.co.uk

S02 TB1605 2014 News_Layout 1 5/13/2014 11:02 AM Page 5

newsbulletin Leger adds to the adventure with new tours IN RESPONSE to increasing demand from adventurous travellers, Leger Holidays, has added four new tours to its continent spanning repertoire.

The Charleston, Savannah, Washington DC and the Blue Ridge Mountains tour takes in ‘old-time America’, visiting grand historic mansions of the southern former colonial towns and the scenery of the Blue Ridge Mountain Parkway, and leads in at £1,299 per person.

Travellers will also be given the opportunity to explore the wonders of Ancient Greece with two new introductions to the operator's Grand Explorer collection which explore the Acropolis of Athens, ancient Delphi at the foot of Mount Parnassus and the Corinth Canal. The company is offering this experience in two formats, from the UK by coach on the Classical Greece by coach tour (£1,459), or by air then joining the coach in Greece in the Treasures of Greece by air (£935), an option which comes with half-board as standard.

For solo voyagers, the operator has expanded its Single Travellers offering with a new Mediterranean Cruise for Single Travellers tour, which explores a range of destinations and includes full board on the cruise ship. Locations visited include Barcelona, Naples, Civitavecchia, Livorno, Cannes and Palma, with prices leading in at £1,095.

For further information or to book visit www.legerbreaks.info or call 0844-4 9256.

www.travelbulletin.co.uk

SuperBreak puts focus on experiences in 2014/15 brochure SUPERBREAK HAS launched its 2014/15 brochure which offers a new look and features a range of new hotels, themed breaks, attractions and food and drink options. The brochure, which aims to inspire and help agents create the perfect short break for clients, follows the operator’s new direction by focusing on experiences and packages, with less emphasis on hotel listings. Packages are grouped into six themes: culture, themed, music and entertainment, family breaks, sporting breaks and theatre breaks. New icons have also been created to demonstrate value such as dinner deals, spa deals or afternoon tea options.

As examples of prices, an Afternoon

Tea option in Chester costs £35 per person, per night at the four-star Mollington Banastre Hotel, while a culinary option in Manchester, which can be added to hotel bookings, leads in at £30 for a five-course meal at Yang Sing Chinese Restaurant.

Meanwhile, for the first time, private tours of royal residences have been highlighted on their own page. New options include the Palace of Holyrood House in Edinburgh, with packages leading in at £107 including three-star hotel and a private evening tour.

For more information or to book see www.superbreak.com/agents or call 01904-436000.

May 16 2014

5

S02 TB1605 2014 News_Layout 1 5/13/2014 11:02 AM Page 6

newsbulletin Tweets of the Week Who’s saying what on Twitter... @Gatwick_Airport If you're travelling through Gatwick this May or June, discover the Whisky Festival at World of Whiskies: http://bit.ly/1mFT8l4 @BalkanHolidays Get more from your holiday with these 5 customer favourite #summer excursions in Bulgaria http://bit.ly/SDoBM3 @WaltDisneyWorld Disney VIP Tour Services presents "The Ultimate Day at Star Wars Weekends" experience.

Details: http://bit.ly/1fRAbx8 @mwholidays Cheer yourself up in this glum weather and book some sunshine for May #halfterm. Prices start from £790pp http://www.markwarner. co.uk/may-half-term

Follow us on Twitter! http://twitter.com/ TravelBulletin

BOTTOMS UP...Hyatt Regency Birmingham welcomed more than 100 VIPs from the international travel industry as part of the hotel chain’s Hyatt Fair global sales event. Guests enjoyed a range of activities around the region as part of the three-day event and, following a Champagne breakfast, visited the Jaguar Land Rover Experience at the Heritage Motor Centre, Gaydon and took a tour of Warwick Castle, before arriving at the hotel for a ‘Best of Birmingham’ showcase. Pictured getting in the spirit of the event are, from the left: Christian Wilk, Hyatt regional sales; Nina Luig, Hyatt Regency Dusseldorf; Mike Gonsalves, Park Hyatt, New York; Barbara Vopelka, Park Hyatt, Vienna; and Simon Hopkins, Secret Escapes.

Thomson & First Choice add 29 new routes for summer 2015 THOMSON AND First Choice have announced that they will be increasing capacity at UK regional airports for summer next year, with the introduction of 29 new routes.

New highlights include five new routes from Birmingham to Agadir, Chania, Djerba, Sal and Porto Santo; four new routes from Bristol to Santorini, Pula, Marrakech and Dubrovnik; the reintroduction of the route to Antalya from Cardiff; a new route from Humberside to Palma; four new routes from Manchester to Alghero, Djerba, Split as well as the current winter route to La Palma in the Canaries; and a new route to Mahon from Norwich, as well as the addition of a further weekly flight for existing route Dalaman. Scottish

customers will also benefit from five new routes, including Dubrovnik and Marrakech from Glasgow; Antalya and Rhodes from Edinburgh and Faro from Aberdeen.

Varying durations are also available and clients also have access to some of the companies' most popular flagship hotels.

These include the new for summer 2015 Thomson Sensatori Resorts in Ibiza and Turkey’s Dalaman region.

From next summer Thomson customers will also have the opportunity to experience the less explored Croatian coastal region of the Dalmatian Coast, which will see the operator launch its third Couples property in Croatia - the Adriatic Beach Hotel, served by a new flight to Split from Manchester.

Cox & Kings introduces collection of tours to European film locations WITH THE increased popularity of certain genres of television and films, increasing numbers of viewers are looking to travel to locations filmed in their favourite films or television shows.

Cox & Kings is capitalising on this trend by offering a range of holidays focusing on locations that have been used - from seminal films such The Godfather to modern day dramas like The Bridge and Borgen.

As examples, In the Footsteps of Inspector Montalbano is a three-night self-drive journey from £595, which visits the region of Sicily that inspired author Andrea Camilleri's detective novels about Inspector Montalbano. The itinerary visits the main locations from the book and series, including the settings for the fictional town of Vigàta and Montelusa.

In the Footsteps of Borgen and Broen is a three-night private tour to Copenhagen and leads in at £1,195. This

6

May 16 2014

includes a visit to Borgen – the nickname for Christiansborg Palace – where the Danish government sits, as well as driving across the Oresund link to Malmo. Part underwater tunnel and par cable-stayed bridge, this is where the opening scene of Broen – the Bridge – was filmed.

Meanwhile, In the Footsteps of The Godfather is a fivenight private tour to Sicily and costs from £1,715, including three nights in the coastal town of Taormina and two nights in the capital Palermo. The trip visits locations where the films were set including Corleone, birthplace of the principal family in Mario Puzo’s novels, with its museum dedicated to the mafia, and Bar Vitelli, one of Coppola’s favourite spots.

All prices are per person and include flights from London, private transfers, excursions and breakfast accommodation.

For more information visit www.coxandkings.co.uk /in-the-footsteps

www.travelbulletin.co.uk

S02 TB1605 2014 News_Layout 1 5/13/2014 2:49 PM Page 7

newsbulletin 'Plus One Free' deal from Irish Ferries

FIAT FRIENDS...Following P&O Cruises' 'Fly-Med' agent promotion, where agents had to make a FlyMed booking to win one of ten Fiat 500s, the winning agents visited Southampton to pick up their cars.

Pictured at Ocean Cruise Terminal in Southampton docks are, from the left: (back row) Mikey Kyriakou, iglu.com; Luke Hunneyball and Fred Galrito, Imagine Cruising; Neil Holmes, Cruise.co.uk; Sam Gunter, Thomas Cook; with (front row) Julie Ray, Knowle Travel; Mark Burke, Cruise.co.uk; Jacqueline Fish, Bolsover Cruise Club; and Rebecca Moore, The Sovereign Cruise Club.

Africa Collection highlights 13 countries in 2014/15 brochure AFRICAN COLLECTION has issued its 2014/15 Travel Guide to Southern Africa, East Africa, Dubai and the Indian Ocean Islands.

A total of 13 countries feature in 35 itineraries, along with a range of handpicked travel experiences from 'Bush & Beach' combinations to overland

adventures. The operator has added additional establishments and resorts in the Seychelles and Zanzibar, following an anticipated boost in sales, with the areas becoming more popular combined with an African safari.

The brochure is also available for agents to view

in a ‘flip book’ version - see http://issuu.com/kennedyd/ docs/brochure_for_flipbook/1 Agents requiring brochure supplies or looking to discuss joint marketing initiatives can email Brad Bennetts at brad@africacollection.com or Tanya Pace at tanya@africacollection.com

IRISH FERRIES has announced a new offer on all self-drive journeys across the Irish Sea. Under the campaign heading ‘Plus One Free’, the new deal means every car driver’s first passenger travels for free, saving £60 on every return journey, whether travelling by car, motorhome, van, with a caravan or on a motorbike.

The offer is applicable for bookings made by May 26 and is valid for travel on any date, any ship and any sailing up to January 5, 2015.

Clients will need to book at least seven days in advance of travel and fare terms and conditions apply.

For more information see www.irishferries.com or call 0871-730 0400.

R OYA L INCENTIVE FOR BOOKINGS 131/5/2014

a legendary hotel is reborn

FOR EVERY TWO BOOKINGS MADE FOR A MINIMUM SEVEN NIGHT DURATION, FOR TWO FULL PAYING GUESTS YO U W I L L R E C E I V E A C O M P L I M E N TA R Y S E V E N N I G H T A C C O M M O D AT I O N O N B / B F O R T W O, I N C LU D I N G A N H O U R USE EACH IN OUR C L I M AT O L O G I C A L R O O M AT T H E R O YA L S PA .

THIS INCENTIVE IS FOR ALL SUMMER 2014 BOOKINGS RECEIVED BETWEEN 01/05 /14  31/05/14. THE COMPLIMENTARY ACCOMMODATION CAN BE TAKEN ANY TIME FROM 12TH JANUARY 2015 – 30/12/15 EXCLUDING 15/07/15 – 23/08/15. ANY DATES SELECTED FOR TRAVEL WILL BE SUBJECT TO AVAILABILITY. THE INCENTIVE IS NONTRANSFERABLE AND HAS NO CASH ALTERNATIVE VALUE. ALL CLAIMS MUST BE MADE IN WRITING BY EMAIL WITH PROOF OF BOOKING REFERENCES, TO INFO@LOUISHOTELS.COM. WWW.THEROYALAPOLLONIA.COM

S02 TB1605 2014 News_Layout 1 5/13/2014 11:02 AM Page 8

newsbulletin Butlins enlists big name child specialists for Just for Tots breaks BUTLINS HAS teamed up with big name child specialist brands Little Tikes and Usborne Publishing to provide more entertainment and experiences for preschoolers to enjoy on its new sell-out Just for Tots breaks.

The four-night breaks, available at Bognor Regis, Skegness and Minehead, are designed solely with toddlers in mind.

On top of the ‘learn to’ sessions, messy play, tots sports, swimming, live shows and a specially designed under 5s

fairground (all included in the price of the break), Little Tikes will provide a fleet of Cozy Coupes for tots to show off their driving skills around a special track.

Children will also have access to Little Tikes playhouses, slides and trikes.

The company has also teamed up with Usborne Publishing which will supply 200 different children’s books to each resort to give young families a bit of quiet time in dedicated Usborne Cosy Reading Corners.

The breaks run until mid-September

with prices starting from £52 per person based on a May 19 arrival and two adults and two children sharing a standard self-catering apartment at Skegness.

BRAZIL BONUS...LATAM Airlines Group hosted a party for 100 of its trade partners to celebrate TAM Airlines’ entrance to oneworld last month.

Guests were treated to Chilean Pisco Sours, Brazilian Caipirinhas and Argentine wine, as well as a selection of South American canapes. Pictured winning a pair of Business Class tickets to Brazil at the event is Dave Freeman (left) from Travel Places, with Martin Modarelli and Ana Carolina Dollevedo from LATAM Airlines Group.

G Adventures launches early booking bonus with 15% savings on select Arctic trips G ADVENTURES is offering a 15% discount on select Arctic trips departing up to August 31, 2015, when booked by June 30.

Agents should quote promo code G14ARCTICEBB at the time of booking.

The operator's Arctic Expedition cruises take travellers to explore this remote part of the world, while on the lookout for polar bears, seals, reindeer and colonies of birds.

Carrying up to 140 passengers, MS Expedition provides an intimate smallship cruising experience with spacious cabins, each featuring ocean-facing windows or portholes and private en-suite facilities.

Travellers explore the polar region from low-slung Zodiacs and learn about the environment and wildlife through guided excursions with expedition staff, made

8

up of skilled historians, marine biologists and naturalists.

In addition, all Expedition polar passengers will receive an exclusive, highperformance expedition jacket for free as part of the price of their trip.

The early booking bonus applies to all cabin categories on certain departures including an eight-day Realm of the Polar Bear, which gives guests the opportunity to search for polar bears and whales, cruise through fjords and take in huge glaciers. The tour was priced from £2,349 per person but has been reduced to £1,997, based on a June 12 departure, excluding flights.

For more information or to book call 0844-272 2040 or visit www.gadventures.co.uk

May 16 2014

Go

www.travelbulletin.co.uk

WEBSCLUSIVES ●

Win a Kindle Fire HD, courtesy of Nira Caledonia. Enter our competition today at www.travelbulletin.co.uk/competitions

●

Win a Kindle, courtesy of the Greek National Tourist Office. Just answer a few questions to be in with a chance. To enter, go to www.travelbulletin.co.uk/competitions

●

Win an exclusive VIP Luxury Hamper from the 5* All Inclusive Maritim Hotel Mauritius. Enter our competition today at www.travelbulletin.co.uk/competitions

●

Videobox: Follow the continuing adventures of Britain’s Funnest Family – The Alexanders from Nottingham – as they sample their virgin cruise, courtesy of Carnival Cruise Lines. Watch the latest episode on www.travelbulletin.co.uk/video-box

All this and more at:

www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

S03 TB1605 2014 News 2_Layout 1 5/13/2014 11:59 AM Page 9

agentbulletin Booking incentives ●

MALAYSIA AIRLINES is giving agents the chance to earn High Street shopping vouchers in a new booking incentive scheme, which runs until May 21. Agents booking clients for travel before December 31 in First and Business Class will earn a £20 voucher or a £10 voucher for an Economy Class booking. The carrier has also teamed up with Tourism Malaysia to offer a special bonus for tickets booked to the country. Agents who book return flights to destinations within Malaysia will receive 50% more vouchers, with a return Economy Class booking to Langkawi earning £15 and a return Business Class booking earning £30.

To participate, agents should register at www.malaysiaairlinesgiveaway.co.uk and submit ticketed sales.

●

HURTIGRUTEN IS offering a special incentive to agents who make a booking on its ‘Voyage of the Vikings’ as part of a ‘Real Experiences’ campaign running throughout 2014. Agents who make a booking before the end of May will be sent a bottle of the Viking’s favourite tipple – Mead, along with a Viking drinking horn so they can sample the drink in the traditional way. The incentive is part of a new campaign that will be on-going throughout 2014 and will include the chance to ‘meet the penguins’ at London Zoo or win a seven-day voyage along the coast of Norway as well as many other activities, incentives and special offers.

For details call 020-8846 2666 or visit www.hurtigruten.co.uk/agents

●

WENDY WU Tours' agent website and incentive scheme Bambu Club is celebrating its first birthday this month with the ‘Great May Giveaway’ offering agents 1,000 WU points (which can be exchanged for £100 of shopping vouchers amongst other rewards) for every new booking made by May 31 for all 2014 departures.

To redeem Wu points, agents must register their booking at www.bambuclub.co.uk and click on ‘Claim Wu Points’.

●

VIRGIN HOLIDAYS has launched its ‘Show Off’ sale with a new VIP agent incentive on all bookings registered at www.vhols4agents.com until the end of May. Additionally, a widespread merchandising campaign taking in 326 agencies is underway offering agents the chance to pick up more goodies as well as learn about other one-off prizes being offered by the operator's key suppliers. Examples of prizes include digital cameras, a cocktail mixology tour and dinner for four at The Savoy Grill.

www.travelbulletin.co.uk

Training update r Dinner on SATOA IS hosting a Tour Operato May 29 in Gloucester. email For details call 0844-880 2421 or info@satoa.com

Agent offer

CRUISINGEXCURSIONS .COM HAS opened bo okings for next summer and has announced that ag en t commission will be ra ised to 16% for all UK ag en ts.

Agents also receive tw o points for each poun d sp en to be redeemed for gif t ts through cruisingex cursions.com’s loyalty sc heme Port Points.

For details call 0800-0 91 8274.

DUBAI DATE...The Dubai Department of Tourism and Commerce Marketing (DTCM) recently hosted a group of ten agents in Dubai. Pictured on one of the tours are, from the left: Louis Ross, Value Added/Luxury Hols To; Karen Cowburn, Travelbag; Emily Kermeen, Emirates Holidays; Katie Ball, Thomas Cook Signature; David Robinson, TUI Specialist; Marios Tsokkos, Emirates; Catherine Lamri, DTCM UK; Laura Bentley, Travel 2; Sam Tope, Lotus; Louise Roberts, TUI Specialist; and Sophie Burkwood, Accor Hotels.

May 16 2014

9

S03 TB1605 2014 News 2_Layout 1 5/13/2014 10:38 AM Page 10

newsbulletin

MOVERS

staffreview

● BMI REGIONAL has appointed Lynne McGrath as sales

executive, South and Middle England. ● GORDON ROBERTSON, Edinburgh Airport’s director of

Lauretta Wright spent a night at Little Haven Hotel in Newcastle's South Shields. Here's what she thought...

●

First impressions ..................................10/10

●

The hotel is a short drive from South Shields' Metro station and, as I drove in, I was impressed by its location. Staff were very friendly and check-in was speedy.

● ●

Comfort ..................................................10/10 Staying here felt like a home from home and nothing was too much trouble for the staff. Beds were comfortable and the hotel also offers three suites which offer a double bedroom, a separate lounge area with TV, bathroom (with a huge bath and separate shower), plenty of facilities (iron, trouser press, tea & coffee etc) and two balconies offering views of both sides of the hotel.

Quality ......................................................9/10 You can tell a hotel offers quality when even the locals pop in for a cuppa - and I met quite a few people who said they regularly meet friends for lunch. Rooms were modern, clean and appeared to be well looked after.

● ● ● ● ●

communications, has been announced as the new chair of Marketing Edinburgh.

TITAN AGENCY Sales has appointed Emily Parkes as northern area sales executive.

NORA FOREMAN has been appointed director of business development for Hilton London Metropole.

FLYBE HAS appointed Sir Timothy Anderson to the board as nonexecutive director and Philip de Klerk as chief financial officer.

THE BOARD of directors of the Barbados Tourism Authority has announced that Petra Roach has been appointed interim president and CEO. NEIL DAVIS has joined Bourne Leisure as head of travel trade.

THE MIDCOUNTIES Co-operative Travel has appointed Alison Holmes as the head of its Co-op Consortium business.

BOOKABED HAS appointed Mark Williams as business development manager - North of England & Scotland.

TANYA PACE has joined Africa Collection as field sales executive.

COLLETTE HAS restructured its management team to include two new appointments. Led by UK general manager, Peter Traynor, the company’s operations manager Paul Palmer is joined by new recruits Richard Adams as UK head of marketing and Susan Byrne as customer care manager.

Affordability ............................................9/10 The standard rate in a standard twin or double is £79 MondayFriday and £74.50 on Saturday & Sunday, including breakfast.

Service ....................................................9/10 Great service from all the staff who seem happy to help with requests.

Good to know ..................................................

The hotel also offers wedding receptions and meeting rooms.

Also, if it's a nice day take a walk outside to take in the river views.

Overall scoring:....................

9.5/

10

If you'd like to take part and receive a free M&S voucher email jill.sayles@travelbulletin.co.uk or call 020-7834 6661 with your name and contact details.

10

May 16 2014

FAM FRIENDS...In partnership with Virgin Atlantic, Funway Holidays whisked nine agents off to explore New York first hand on a four-night fam trip. Pictured outside the apartment used in the hit TV-show ‘Friends’ are, from the left: Sophie Reynolds, Bath Travel; Elaine Hennessey, Midcounties Co-op; Victoria Banks, Off Broadway Travel; Gillian Vogel, Westoe Travel; Susan Kinton, Peakes Travel Elite; Anna Hyldon, Lincolnshire Co-op; Rebecca Dawson, Baldwins Travel; Amy Drummond, Moorelands Travel; Edward Holmes, Classic Travel of Loughton; and Anna Barnes, Funway Holidays.

www.travelbulletin.co.uk

S03 TB1605 2014 News 2_Layout 1 5/13/2014 10:38 AM Page 11

puzzlebulletin Travagrams

Su Doku Win a £50 Love2Shop voucher in the

Su Doku prize puzzle

Number: 019

Can you solve the following anagrams to decipher the destination & tour operator?

Czar Lint Rot

A➠

B➠ This hotel brand shares part of its name with this Fresh Prince character

C➠

Lavatory Wean Saw

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: competition@travelbulletin.co.uk Closing date for entries is Thursday, May 22nd. Solution and new puzzle will appear next week.

The winner for 2nd May is Jenny Turner, Thompson Travel in Isle of Man. May 2 Solution: A=7 B=8 C=3 D=9

This cruise line shares its name with an Arthurian island now linked with Glastonbury

Where Am I?

My highest peak is Puig Major and my anthem is La Balanguera.

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 019

Across 1. This new ship will join the P&O fleet in spring 2015 (9) 7. Principality in the Pyrenees (7) 8. San Francisco airport code (3) 9. The train which runs from Adelaide to Darwin (4) 10. Famous Muppet Show amphibian (6) 12. Runs through China, sounds colourful (6) 14. European capital city (4) 17. Carrier with a Warsaw hub (3) 18. German city on both banks of the Rhine (7) 19. Trenton is the state capital (3,6)

www.travelbulletin.co.uk

Down 1. Survival expert pitting modern man against Mother Nature on C4's The Island (4,6) 2. Asian country (5) 3. Low-cost flights operator, part of the Monarch group (4) 4. Capital of Niger (6) 5. Tea growing state found in 2 Down (5) 6. State capital of Alabama (10) 11. This city's Metro is famous for its extravagant stained glass, murals and mosaics (6) 13. Major UK airport (5) 15. Venice tourist attraction, Bridge of ___ (5) 16. Colour of the flag awarded to beaches and marinas (4)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 34 May 16 2014

11

S03 TB1605 2014 News 2_Layout 1 5/13/2014 10:38 AM Page 12

hotelbulletin

InBrief ● MOTEL ONE has opened two new properties - in Edinburgh

THE FIVE-STAR Four Seasons Marrakech, which is located a tenminute drive from the centre of Marrakech, offers a baby-sitting service, free-of-charge cots and inter-connecting rooms, when booked through Classic Collection Holidays. The hotel features a kids’ club and a young adults’ centre with computers, a cinema, books and magazines, a pool table and table-top football.

Other leisure facilities include three outdoor pools, tennis courts, a spa and fitness centre. A seven-night stay with the operator leads in at £1,390 per person and £389 per child (aged two-five) including breakfast, flights and private transfers.

For details call 0800-008 7288 or see www.classic-collection.co.uk

and Brussels. Prices at the 140-room Motel One EdinburghPrinces start from £69 per night, while a stay at Motel One Brussels, which offers 490 guest rooms, costs from €79. ● THE DOYLE Collection has teamed up with Irish based artist Anna Nielsen to launch a new Brand Ambassador programme this month. The company has commissioned Nielsen to create a custom piece of art, which will be rewarded to the group’s Brand Ambassadors across the eight hotel properties. Each of the Brand Ambassadors will be individually nominated for their outstanding work and service, not only to the guests, but amongst their colleagues as well. ● ROTANA HOTELS expects to open five more hotels in Dubai by 2017, bringing the total number of properties in Dubai to 20. ● MELIA HOTELS International (MHI) has added a new safety auditing system in three of its 26 hotels in Cuba. The hotel group has partnered with Cristal International Standards to pilot the assessment of food safety and general hygiene levels in the selected facilities through the E-Cristal Food Check and Safety Check modules. ● MARRIOTT HOTELS has expanded mobile check-in and checkout globally for Marriott Rewards members to nearly 500 hotels. This means Marriott Rewards guests can check-in and check out using the Marriott Mobile app on their smartphone.

UK hotel rates on the rise as London becomes most expensive European city Image: www.britainonview.com

NEW RESEARCH by HRS, The Hotel Solutions Provider, has revealed that London has become Europe’s most expensive capital to stay in, seeing an increase of more than 13% compared to Q1 2013.

With average room rates in London reaching nearly £116, this places the UK’s capital ahead of Zurich and Moscow which both have average room rates of £111 per room.

Whilst London also remains the most expensive UK city for its average room rate per night, Edinburgh is the second most expensive in the UK (£89), with the city seeing a significant increase of almost 12% in average room rates against Q1 2013, while Dublin has increased its average room rate to more than 14%.

For those after a bargain, the cheapest room can be found in

London

Liverpool which saw a decrease in room rates of nearly 5% compared to Q1 2013, with average room rates totalling an average of £69 per night.

Overall, UK hotel rates increased

in the past year, alongside forecasts remaining upbeat for the UK economy, which suggests that 2014 can once again be met with similar optimism for the UK’s hotel industry.

New Brunswick's Algonquin Resort prepares to reopen following £1.8m renovation FOLLOWING A £1.8million year-long renovation, the Algonquin Resort in Canada's New Brunswick is open for business in time for the building’s 125th anniversary.

12

Located in St Andrews-bythe-Sea, the 234-room Tudorstyle property is the first Marriott Autograph Collection Hotel in Canada.

Built in 1889, restoration

May 16 2014

work has been carried out on the castle-like façade and new additions include balcony suites, an indoor pool, outdoor hot tubs and outdoor pavilion and a

revitalised clubhouse.

Rooms start from £138 per night on a bed-and-breakfast basis.

For more information visit www.algonquinresort.com

www.travelbulletin.co.uk

S03 TB1605 2014 News 2_Layout 1 5/13/2014 2:40 PM Page 13

High Fliers In every issue this month, we will remind you of the Travel Bulletin Star Awards available in each of the industry sectors - and this week it's the turn of 'High Fliers'. Take a look at the 2014 categories in this sector and decide who, for you, has stood out from the crowd. A previous winner also reflects on their Star Awards experience and their relationship with the trade...

2014 High Fliers categories There are five categories to vote for in High Fliers.

They include: ●

Star Business Airline

●

Star Low Cost Airline

●

Star Charter Seat-Only Operator

●

Star Scheduled Flight Consolidator

●

Star UK Airport

Agent voting is open until 6th June 2014. You can fill in the voting form online at www.travelbulletin.co.uk/ awards/the-voting or complete the printed form accompanying this week's issue. Remember there are some fantastic prizes to be won in a free prize draw.

Winner's Words Last year's winner under the 'High Fliers' category for 'Star Scheduled Flight Consolidator' went to Jetset Flights. Here, the company's sales director, Adrian Smyth, reflects on last year's win and looks forward to what this year's Star Awards hold in store...

What was the highlight of the 2013 Star Awards evening?

STOMP was loud but utterly brilliant – I think our table got slightly carried away and at one stage I thought they would break the table!

What made winning your award so special last year?

The Travel Bulletin Star Awards are voted for by agents – being a trade only operator receiving such recognition by our only customer type is truly important, rewarding and motivational.

How have you continued to work with the trade?

We only work with the trade and have recently delivered two amazing new products to help them sell even more and with even greater ease. One of the products Affinity Codes (Discount Codes) have proved so popular.

What developments in the industry as a whole do you think that agents should be aware of?

ATOL regulations continue to leave people somewhat unsure but importantly the CAA is looking to raise awareness of the ATOL scheme and what consumers should be looking for. Agents should

therefore ensure that they are fully compliant with the regulations and working with suppliers who make compliance as easy as possible.

What new developments have you announced since last year?

Package Pal our Flexible package builder is being given something of a facelift!

We have taken on board comments from agents and with the help of our new web stylist, we have created the most amazing agency selling tool. The new look launches at the beginning of June and I believe agents are going to be totally blown away with the WOW factor!

S03 TB1605 2014 News 2_Layout 1 5/13/2014 2:42 PM Page 14

trainingbulletin Carnival Passport offers flexible learning system for agents CARNIVAL IS highlighting Carnival Passport, a customised and flexible learning management system created for travel agents.

Using the tool, agents can 'travel' from one destination to another, all while earning credits that are applied towards one of six passport stamps. The system is tailored to each agent’s needs, as it allows them to choose where they want to go and how they decide to get there.

14

Carnival Sunshine

Agents will be awarded points after completing each level in the programme and can earn up to 6,000 points

May 16 2014

for completing the levels.

For more information or to register visit https://carnival.learn.com

Visit California announces UK sales mission NEXT MONTH Visit California will be hosting training roadshows for agents in London and Manchester as part of the state’s annual sales mission.

A delegation of 21 experts representing a variety of destinations, hotels and attractions across California will be undertaking the training in London on Thursday June 12 and in Manchester on Friday June 13.

More than 250 agents will learn about the Golden State with experts from the likes of San Francisco, Universal Studios Hollywood, Napa and Beverly Hills on hand to help agents improve their knowledge and assist them in selling the state.

The roadshows have been designed to bring a slice of Californian fun to the UK with games, prizes including flights, hotel stays and attraction passes, plus a taste of Californian food and drink.

One agent at each event will also win a place on the Visit California Superfam 2014 which takes place in September this year.

Interested agents should register at traveltrade.visitcalifornia.c o.uk by clicking on the California Training Roadshows postcard and entering their details for the relevant location.

Places will be allocated on a first come, first served basis.

Agents can get ahead of the game and have the chance to join the delegation at an exclusive opening event in London on Wednesday June 11 by completing the California Expert online training programme www.californiaexpert.co.uk - before May 20.

www.travelbulletin.co.uk

S03 TB1605 2014 News 2_Layout 1 5/13/2014 10:41 AM Page 15

trainingbulletin Hong Kong Tourism Board launches new online training tool for travel trade professionals THE HONG Kong Tourism Board (HKTB) has launched the Hong Kong Specialist programme (SpecialistHK.com), a new online training course for travel trade and professionals working in the travel industry.

Hong Kong Specialist is a free, interactive, online training programme designed to equip tourism industry professionals with the necessary knowledge to promote Hong Kong effectively, and is part of the wider re-launch of PartnerNet (http://partnernet.hktb.com/uk), a trade information portal featuring a new design and additional features, designed to cater to the needs of UK tour operators and travel agents.

Features of the Hong Kong Specialist programme include up-to-date training materials covering the destination’s major attractions, events and festivals. Users are able to complete the training at their own pace and can check their study progress at any time. An e-Certificate is available for instant download upon successful completion of the programme.

Registration is free and interested parties can sign-up at SpecialistHK.com to become a specialist and receive exclusive benefits.

For further information email sarah.roff@hktb.com

A BRIGHT FORECAST...Bright hosted a workshop and dinner for 45 agents from 20 agencies in County Durham, Tyne and Wear; South Shields, Newcastle; Cleveland and Bolton at Lumley Castle in Chester le Street recently. The event was hosted by members from Sunvil, Viking River Cruises, Hurtigruten, 1st Class Holidays, Crystal Cruises, Jersey Tourism, Turismo de Canarias, Cox and Kings and Veloso Tours. Pictured enjoying drinks with Robin Segal from Jersey Travel are, from the left: Katie Macleod, Karen Topping and Lizzie Adamson-Brown from Travel Counsellors. The next workshops are in Glasgow on June 23 and in Kendal on June 24.

For details see www.brightconsortia.com

Become a Affordable boosts training with launch of new Arts Academy AFFORDABLE CAR Hire has stepped up its support for travel agents with the launch of a new ARTS training academy and the appointment of a dedicated training officer.

The Affordable Road to Success, or ARTS for short, provides agents with a range of training modules designed to help them build add-on revenues by making car hire an easier product to sell.

Stacey Evetts has been promoted to agency sales training officer in a move designed to co-ordinate the range of online webinar and in-house training courses.

She said: “Our range of webinars last between 20- and 40-minutes and are designed to be fun. The modules cover everything an agent needs to know about selling car hire including how to book, insurance options, up-selling and overcoming obstacles with local supplier charges.

“As well as covering the basics we also run courses on specific destinations and can even arrange in-house training for agency teams who want to build their knowledge in a specific area.”

Meanwhile, the company is reporting growing demand from agents for the courses which have been further boosted by weekly training alerts and monthly free prize draws for those who pre-register.

www.travelbulletin.co.uk

Brand new interactive online modules Get ahead by planning, promoting and selling outstanding New Zealand holidays Register and find out more at:

www.traveltrade.newzealand.com

May 16 2014

15

S03 TB1605 2014 News 2_Layout 1 5/13/2014 10:38 AM Page 16

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:20 AM Page 17

themeparks

THEMED ATTRACTIONS and Resorts is boosting family play time this year with a range of activities and events at its properties, SANRIO HELLO KITTY TOWN, The Little Big Club, LAT’s Place and KidZania Kuala Lumpur. This year will be a memorable year for Hello Kitty aficionados as fans around the world celebrate the character’s 40th anniversary at the first SANRIO HELLO KITTY TOWN attraction outside of Japan in Puteri Harbour, Nusajaya.

Walt Disney World gives guests the option to design their experience with MyMagic+ WALT DISNEY World is giving guests the opportunity to design their Disney World holiday - from their at-home planning to their in-park experiences - with the launch of MyMagic+.

While the concept will be developed over time, it currently consists of three major components. The first is MyDisneyExperience.com, a new website and free mobile app, where guests can create their own personal guide, starting with planning from home on their computer, tablet or smartphone.

Families can reserve access to some of their most valued experiences in advance and get assistance along the way, plus make changes on the go with the My Disney Experience mobile app.

The second component is the Disney FastPass+, where guests can select up to three FastPass+ experiences at one park per day for each day they have valid park admission. Using My Disney Experience, guests staying at Walt Disney World Resort hotels may make FastPass+ selections up to 60 days in advance of their visit. Disney Passholders and Day guests (those not staying at a Walt Disney World Resort hotel) using My Disney Experience are able to make FastPass+ selections 30 days in advance of their trip. After guests

have redeemed their first three selections or the redemption windows have passed, they will be able to make another FastPass+ selection at an in-park kiosk.

Once they’ve used the fourth, they can select another, and so on. Access to FastPass+ is included in theme park admission for all Walt Disney World guests.

Meanwhile, the MagicBand offers an all-in-one wristband device that connects guests to all the vacation choices they make online with My Disney Experience.

The MagicBand serves as park admission, access to FastPass+ experiences and Disney PhotoPass photo association, all rolled into one. For guests at Walt Disney World Resort, it also serves as a room key and optional payment method.

MagicBands are mailed to families ahead of their departure date or are waiting for them at their Disney Resort hotel.

Day guests may use their RF-enabled theme park admission to enter the theme parks and redeem FastPass+ selections or they can purchase a MagicBand ($12.95 plus tax at merchandise locations in the parks and at Downtown Disney) and link their theme park admission to the MagicBand.

For more information visit www.mydisneyexperience.com

Seven-night stay in Orlando with car hire from £749 with Virgin Holidays VIRGIN HOLIDAYS is offering seven nights in Orlando, including accommodation at Universal’s Cabana Bay Beach Resort, from £749 per person.

The package includes scheduled flights with Virgin Atlantic from Gatwick, room-only accommodation and car hire, and is based on two adults travelling and sharing a Tower standard room including all taxes and fuel surcharges for a November 18 departure.

The Cabana Bay Beach Resort, which offers 1,800 rooms and suites, opened earlier this year and takes its style from 1950s

www.travelbulletin.co.uk

and 60s American beach resorts. The resort features a lazy river, bowling alley and a food court with four food stations.

Clients can stay at the resort while visiting Universal Studios’ Harry Potter Diagon Alley, which opens this summer. The new attraction replicates the famous street where witches and wizards stock up on their wizarding supplies.

Meanwhile, the Universal CityWalk will this year undergo an expansion which will see the addition of national brands, new concepts and the company’s own creations.

For more information visit www.virginholidays.co.uk

May 16 2014

17

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:20 AM Page 18

FOR TRAVEL IN 2014

BE OUR GUEST FOR LONGER AND EXPERIENCE

Introducing Disney FastPass+* service For the first time ever, your customers will have the power to reserve access to some must-do experiences with Disney FastPass+ service, including selected attractions, shows, parades, Disney Character experiences and more — before they even leave home. And even better? It’s included in Theme Park admission.

Ticket offer for guests travelling in 2014!

They’ll get 9 Disney Park days for the price of 7 when they book by 30 June for arrivals throughout the rest of 2014.

GREAT OFFER!

For more on Disney FastPass+ and a full list of participating partners, visit

disneytravelagents.co.uk Full terms and conditions apply to offer — see disneytravelagents.co.uk for details. *Valid Theme Park admission and online registration required. Disney FastPass+ attractions and entertainment experiences, the number of selections that can be made and available arrival windows are limited. ©Disney.

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 19

FOR TRAVEL IN 2015

FREE Disney Dining* is back, or enjoy NEW FREE breakfast!* FREE DISNEY DINING FOR CUSTOMERS STAYING AT A DISNEY MODERATE, DELUXE OR DELUXE VILLA RESORT Book 24 Apr–4 Nov 2014, for arrivals on selected dates from 1 Jan–30 Nov 2015**, and everyone in the party dines for FREE for the entire stay.

New!

FREE BREAKFAST FOR CUSTOMERS STAYING AT A DISNEY VALUE RESORT†† Book 24 Apr–10 Jul 2014, for arrivals 1 Jan–1 Nov 2015**, and your customers will enjoy free breakfast, every day of their stay.

BOTH OFFERS COMBINABLE WITH

14 DISNEY7 PARK DAYS FOR THE PRICE OF

PLUS delicious prizes for you!

To celebrate the return of FREE Disney Dining and the new FREE Breakfast offer, we have a fantastic incentive from 24 April–24 May 2014. You can win some amazing prizes, including: • Fortnum & Mason hampers • Chef Mickey sets • Holiday for four to Walt Disney World Resort

Find out all the details now at

disneytravelagents.co.uk *Terms and conditions apply — see disneytravelagents.co.uk for details. **Excludes arrivals 25 Mar–11 Apr 2015. ††Excludes Disney’s Art of Animation Resort. ©Disney.

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 20

themeparks New farm-themed attractions for pre-school kids at Legoland Florida LEGOLAND Florida has announced that it has brought the LEGO DUPLO line of pre-school building toys to life for Orlando’s youngest visitors with the launch of DUPLO Valley.

The new farm-themed attractions, which include a train, mini tractor ride and water play area, are geared towards toddlers aged two to five.

For details see www.florida.legoland.com and for further information about what to do and see in Orlando visit www.visitorlando.com/trade

New promos from Travel Trade Tickets & Tours TRAVEL TRADE Tickets & Tours is offering its widest selection of tickets and tours across the US and Canada.

Current promotions include a free Airboat ride for clients with a number of Orlando theme park tickets and packages, plus complimentary 'Kids Eat Free' cards.

All agents making a booking with the operator will receive points for the company's 'Sunbucks' incentive programme and agents will also be sent a National Lottery scratchcard and a bag of sweets with every booking.

For more information call 01344-890400, email sales@tttandt.com or see www.tttandt.com

Universal Studios Florida builds on popularity of Harry Potter attraction DIAGON ALLEY at Universal Studios Florida will build on the popularity of The Wizarding World of Harry Potter to bring to life experiences and places found in and around London in the Harry Potter books and films.

Diagon Alley and ‘London’ will be located within Universal Studios Florida, which is adjacent to Universal’s Islands of Adventure, where guests now experience Hogwarts and Hogsmeade. When complete, The Wizarding World of Harry Potter – Diagon Alley will feature shops, a restaurant and a marquee attraction based on Gringotts bank. Guests will be able to travel between ‘London’ and Hogsmeade on the Hogwarts Express.

Meanwhile, Universal Orlando Resort's Cabana Bay Beach Resort has welcomed its first guests.

Hotel facilities include a ten-lane Galaxy Bowl, fitness studio and dive tower waterslide. This summer more amenities are being added including

Cabana Bay Beach Resortr

a second 8,000sq.ft zero entry pool, Universal's first lazy river at an onsite hotel, The Hideaway Bar & Grill, plus additional moderately-priced family suites and value-priced standard guest rooms. When complete, Universal’s Cabana Bay Beach Resort will feature a total of 1,800 rooms – 900 family suites and 900 standard guest rooms.

Rates for the family suites start from £105 per night down to £81 per night depending on the length of stay. Rates for the standard guest rooms – which will be available this summer – start from £72 per night, down to £56 per night depending on the length of stay.

For more information visit www.universalorlando.co.uk

Angry Birds Land anticipates strong summer as it marks second anniversary AS AN Angry Birds themed land launches at Thorpe Park, the original Angry Birds Land in Tampere, southern Finland is expecting a busy summer as it celebrates its second anniversary.

The land is part of the Särkänniemi Adventure Park and follows the success of Rovio, the Finnish entertainment media company, which first released the app in 2009.

The land features a range of attractions, rides and amusement park games featuring the red bird characters, including Lighthouse, the Angry Birds Ride and Pig Popper game.

At the heart of the land is the Angry Birds Adventure Course with tunnels, staircases, slides and secret passages.

The wider adventure park is also home to other theme park rides, as well as an aquarium, planetarium, dolphinarium and a children’s zoo.

The land is open now for the summer season and will

20

May 16 2014

open daily from May 27-August 6 from 12:00-19:00 (later opening hours in peak summer).

Entrance to the park, including Angry Birds Land, is free of charge, but some rides and attractions incur an additional cost. Individual rides in Angry Birds Land cost 5 or €10, depending on the size of the ride. An Adventure Key costs €37 for the day and includes admission to all attractions and rides open in the summer season, including the Dolphinarium, Näsinneula Observation Tower, Planetarium and all rides in the Särkänniemi Adventure Park.

Ryanair (www.ryanair.com) offers direct flights to Tampere from Stansted, from £49 return this month.

The newly-refurbished Hotel Cumulus Hämeenpuisto (www.cumulus.fi) offers double rooms from £75, including breakfast and use of the sauna, and is within walking distance of Särkänniemi Adventure Park, as well as Tampere’s other family-friendly attractions and theatres.

www.travelbulletin.co.uk

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 21

THREE

PARKS FOR THE PRICE OF TWO

ÂŁ99

ADULT

ÂŁ93 CHILD

(3-9 YRS) The 3-Park Ticket is now the same price as the 2-Park Ticket and offers 14 consecutive days HJJLZZ [V :LH>VYSK 6YSHUKV (X\H[PJH HUK )\ZJO .HYKLUZ 7S\Z LUQV` -9,, [YHUZWVYH[PVU [V Busch Gardens Tampa on the Busch Gardens Shuttle Express!

MAKE A BOOKING FOR THE 3-PARK TICKET AND YOU COULD WIN ONE OF TEN SUPER SEAWORLD PARKS & ENTERTAINMENT GOODIE BAGS! Simply email your booking reference through to weloveSEA@attractionworld.com for your JOHUJL [V ^PU -VY M\SS [LYTZ HUK JVUKP[PVUZ WSLHZL ]PZP[ V\Y ^LIZP[L )VVRPUNZ T\Z[ IL THKL IL[^LLU Z[ (WYPS HUK Z[ 4H` MVY [OL 7HYR ;PJRL[ ;OL 7HYR ;PJRL[ WYV]PKLZ \USPTP[LK HKTPZZPVU MVY JVUZLJ\[P]L KH`Z MYVT Ă„ YZ[ \ZL -YLL I\Z [YHUZWVY[H[PVU is available to Busch Gardens on the Busch Gardens Shuttle Express. Child prices apply to children aged 3-9. Children 0-2 years of age are free of charge. Offer valid for new bookings only. )VVR HUK Ă„ YZ[ ]PZP[ T\Z[ IL I` Z[ +LJLTILY Â? :LH>VYSK 7HYRZ ,U[LY[HPUTLU[ 0UJ (SS 9PNO[Z 9LZLY]LK

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 22

themeparks Pirates Landing relaunches as Pirate Shores at Legoland Windsor

WALT DISNEY World Resort's new Fantasyland will complete its final phase of the largest expansion in Magic Kingdom history with the Seven Dwarfs Mine Train Coaster. The family coaster will transport guests on a musical ride into the mine "where a million diamonds shine." Also coming to Magic Kingdom this year is Disney Festival of Fantasy Parade, an all-new daytime parade featuring characters and music from memorable Disney films.

For details see www.disneyworld.disney.go.com

GUESTS AT LEGOLAND Windsor Resort can expect plenty of pirate-themed fun this year as Pirates Landing relaunches as Pirate Shores.

Highlights include a new Castaway Camp pirate adventure play area with more than 100 new LEGO models, the Pirate Falls Treasure Quest log flume ride, a new Pirate Shores Burger Kitchen restaurant, the Jolly Rocker Pirate Ship ride and Pirate Goldwash.

The resort also offers the DUPLO Valley, Atlantis Submarine Voyage, Vikings’ River Splash, The Dragon rollercoaster (or the Dragon’s Apprentice for little ones), a Driving School and the LEGO Star Wars Miniland, as well as some of the world's most famous landscapes in miniature in the resort's famous Miniland.

Visitors also have the option to extend their visit at the 150-room LEGO themed hotel with its Pirate, Kingdom and Adventure bedrooms.

The park is open until November 3 (but is closed on selected midweek days in May, September, October and November) and tickets cost from £35.10 for adults, £31.05 for children (free for under-threes) and from £132.30 for families (two adults and two children) when booked in advance online.

Themed family rooms (which accommodate two adults and two children) at the hotel cost from £247 in low season or from £337 in high season and include breakfast, park tickets for two days and early bird access to selected rides. Special rates are available for Legoland or Merlin annual pass holders.

For more information visit www.legoland.co.uk

Superbreak offers Blackpool Pleasure Beach packages for agents to promote SUPERBREAK IS offering Blackpool Pleasure Beach packages in line with Visit England’s ‘Holidays at Home’ campaign which promotes short breaks to the attraction and features Wallace and Gromit, who have their own themed family ride at the park.

Wallace and Gromit are the centrepiece of the Thrill-O-Matic family ride which incorporates all the characters from the duo’s adventures and takes a trip through A Grand Day

Out, visits The Wrong Trousers, takes A Close Shave and deals with A Matter of Loaf and Death. The ride also features a shop where visitors can buy branded merchandise.

In addition, younger visitors can experience Nickelodeon Land, a six-acre area containing 12 rides, a Nickelodeon shop, game stalls, a restaurant and characters such as SpongeBob SquarePants and Dora the Explorer.

Other features of the park include

The Big One rollercoaster and Infusion, the UK’s only suspended coaster completely over water.

The operator offers packages combining hotel and entry wristbands to the park, with prices in July starting from £166 for a family of four (two adults and two children under 11) staying one night at a three-star hotel.

For more information call 0871-221 4444 or visit www.superbreak.com/agents

Everything your client needs in one place!

Accommodation, tickets, transfers, excursions & car rental.

Wide choice, great rates plus 24/7 customer service.

OM RO 01 2

Book online at 22

May 16 2014

www.travelbulletin.co.uk

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 23

themeparks Special packages for operators from Efteling THE NETHERLANDS' Efteling theme park, which offers on-site accommodation, a golf course plus media and theatre productions, is aiming to expand its cooperation with tour operators.

A variety of packages are available - from day trips through to short breaks, and the park has formed agreements with nine hotels in close proximity (Preferred off site hotels), which are all part of either the NH or Van der Valk chains, and are located a maximum of 40 minutes’ drive from the park.

For coach tour operators, parking is free on site and discounts are available for groups of 20 people or more.

For travel trade partners, Efteling offers a group discount scale and can provide promotional material (brochures, display materials, posters and image material) upon request.

Meanwhile, the park has added a new Aquanura water show. The musical spectacle on the Vonderplas Lake lasts 12 minutes and features more than 200 fountains.

The theme park's summer season runs between July 1 and August 31 when the park is open from 10:00 to 20:00 (midnight on Saturdays), while the winter season runs from November 6 to February 1 with daily opening times from 11:00 to 18:00 hours (until 20:00 during the Christmas holidays).

For more information email traveltrade@efteling.com or see www.efteling.com

FAMILIES LOOKING to make a splash this summer can experience a new wave machine, waterslides, lazy river tubing and a pool with private cabanas at the newly-rebranded Wet ‘n’ Wild Palm Springs in California. Previously known as Knott’s Soak City Park, the 21-acre waterpark reopened in March. The Flow Rider wave machine allows visitors to experience varying wave strengths, while a surfing simulator is also available. In addition to its new attraction, the park is offering free ‘Dive in Movies’, with the chance for families to catch their favourite films while relaxing poolside, as well as a new season pass that allows unlimited visits all season from $55.50 (approximately £33). Other perks on offer include special discounts on in-park purchases and ‘bring a friend’ offers, plus priority entrance to the park for pass holders visiting this year. The park is open for visitors from this month on selected dates.

For details see www.wetandwildpalmsprings.com

S04 TB1605 2014 Theme Parks_Layout 1 5/13/2014 11:21 AM Page 24

themeparks Parc Asterix packages from Lagrange Holidays offer deals from £339 LAGRANGE HOLIDAYS is offering packages which include entry to France's Parc Asterix and accommodation at the three-star Hotel des Trois Hiboux, which is located in the heart of the forest bordering the park.

The chalet-style hotel offers guestrooms which sleep between two and five people on a bed-and-breakfast basis.

One night’s accommodation plus two days’ park entry costs from £339 per room, based on two adults and two children under 12 sharing.

The operator offers agent commission from 10% plus VAT on accommodation-only bookings to the park.

The park, which features rides and entertainment themed around the Asterix comic books, is located 30km north of Paris and is this year celebrating its 25th anniversary.

For more information or to book call 020-7371 6111 or visit www.lagrange-holidays.co.uk

Win a SeaWorld goodie bag with AW ATTRACTION WORLD is offering three parks for the price of two at SeaWorld, Aquatica and Busch Gardens, with prices from £99 for adults and £93 for children.

Agents making a booking before May 31, and sending the reference to sea@attractionworld.com, will be entered into a draw to win one of ten SeaWorld goodie bags.

Meanwhile, the operator is exclusively offering a free €5 to clients to spend at Siam Park and Loro Parque in Tenerife when they purchase the one-day Siam Park or Loro Parque ticket. Every customer will also receive a free €10 to spend in the parks when they purchase a twin or multi-day ticket option.

Other offers include buy a one-day ticket for Universal Studios Hollywood and receive a second day free, with prices from £59 for adults and £53 for children (aged three-seven); plus reduced prices at Chessington World of Adventures this month, with prices leading in at £33, down from £44.

Disneyland Paris unveils new attraction & mini-land inspired by Ratatouille THIS SUMMER, Disneyland Paris will unveil a major new attraction and mini-land inspired by the Oscarwinning Disney Pixar film Ratatouille.

The film, directed by Brad Bird, tells the tale of Rémy, a young rat who has amazing talents in the kitchen and dreams of one day becoming a great chef. This leads to a fun but perilous

journey that eventually lands him as the head chef of one of the most famous restaurants in Paris.

On the attraction Ratatouille: L’Aventure Totalement Toquée de Rémy, guests will shrink down to the size of a rat and join Rémy and his friends as they scurry through Gusteau’s famous Parisian restaurant trying to avoid the

nemesis from the film, Chef Skinner.

The attraction is located in a new corner of Toon Studio that has been transformed into a Ratatouille-inspired version of the City of Light. In addition to the attraction, the mini-land also features a shop and a rat-scale themed table service restaurant, Bistrot Chez Rémy.

Efteling – World of Wonders For more than 60 years, Efteling – the largest theme park of the Netherlands – has been an enchanting world full of wondrous fairy tales, breath-taking attractions and beautiful nature, where one cannot get enough!

Efteling is the perfect destination for group visits and school trips!

For more information, go to: www.efteling.co.uk or contact us at traveltrade@efteling.com.

efteling.co.uk

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 11:31 AM Page 25

NOW OPEN

SUMMER 2014

Visit Hogsmeade™ in Universal’s Islands of Adventure® and, beginning Summer 2014, explore Diagon Alley™ in Universal Studios Florida® and travel from one land to the other on the Hogwarts™ Express* with a Bonus Ticket.

It’s all at Universal Orlando® Resort, home of two amazing theme parks, spectacular on-site hotels, unique dining and entertainment, plus more.

TRANSFORMERS: THE RIDE-3D

THE AMAZING ADVENTURES OF SPIDER-MAN®

HOLIDAY LIKE YOU MEAN IT

DESPICABLE ME MINION MAYHEM

UNIVERSAL’S CABANA BAY BEACH RESORT

Contact your preferred tr avel professional or for more information visit

www.universalorlando.com/harrypotter/salesclients HARRY POTTER, characters, names and related indicia are trademarks of and © Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s14) *Additional restrictions apply. © MARVEL. Cabana Bay Beach Resort © 2014 UCF Hotel Venture II. All rights reserved. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. © 2014 Hasbro. All Rights Reserved. © 2014 DreamWorks L.L.C. and Paramount Pictures Corporation. All Rights Reserved. Universal elements and all related indicia TM & © 2014 Universal Studios. © 2014 Universal Orlando. All rights reserved.

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 11:31 AM Page 26

turkey Emerging trends & changing markets: Turkey adapts to new challenges S WE celebrate our 25th anniversary this year, it has been interesting to look back at how travel to Turkey has changed and how the market has grown since the 90s. During our first year for instance, the Gulf War meant that we had to divert much of the business to selling worldwide flights, rather than just focusing on Turkey. It is interesting to see that after so many years we are still facing similar regional problems with the current political upheaval in the Middle East, and the travel industry continues to be very sensitive to events around the world, particularly natural disasters and political upheaval.

A

Emerging trends Turkey sits as a bridge between East and West, both culturally and politically, and combined with its proximity to the Middle East, has naturally faced ups and downs over the years. Despite all these challenges, in the last 25 years tourism to Turkey has managed to develop in quite an impressive way. In 1989, approximately 200,000 British people took their holidays in Turkey and in recent years it has peaked at more than 2.5 million visitors from the UK alone.

Tourism in Turkey has developed in two directions. Mass tourism is mainly focused on the Antalya region, with the large resorts at Alanya, Side, Kemer and Belek. Meanwhile, the specialist market has grown up around the Dalaman region, covering the traditional harbour towns and lesserknown destinations such as Kalkan, Fethiye, Akyaka, Dalyan, Datça and Selimiye. It is a relief that amidst all of this development, there are still plenty of bureaucrats and mayors who appreciate the importance of attracting quality, niche clientele and have managed to retain the traditional charm of these picturesque fishing villages and coastal towns. It has also been refreshing to see that many investors in Turkey now don’t just look at developments with a commercial eye, but choose to reflect their passion in smaller, boutique hotels that offer local character and a more authentic experience to visitors.

Tailor-made options Turkey is also becoming a major destination for tailormade holidays, with so much to experience. Visitors can discover nearly 10,000 years of history including some of the largest and most important archaeological sites in the

26

May 16 2014

Hotel Meri, Olu

Deniz

by AKIN KOÇ, managing director, Anatolian Sky Holidays world - huge open air museums documenting the meeting of eastern and western civilisations. Undoubtedly some of the biggest attractions lie in the Cappadocia region, where the fairy tale landscape offers glimpses into a fascinating ancient history. The underground cities here were built by the Hittites, early Christians who escaped from persecution by the Romans and sought refuge underground. They existed, hidden away, for hundreds of years, creating vast underground cities, complete with livestock and some of the very first churches which can still be seen today. For a different perspective on the landscape of Cappadocia, agents should recommend clients take a hot air balloon flight, which is a very popular experience for visitors to the region. For active clients, one of the very best ways to explore all that Cappadocia has to offer is on a walking holiday – each day guided walks uncover lesser-known corners of the region and combine experiencing the amazing scenery with plenty of historic and cultural surprises.

A real mix Turkey is so much more than just a destination for beach holidays and a huge range of tailor-made options is available to agents and their clients. For example, threecentre holidays that combine a short stay in Istanbul, a visit to Cappadocia and then a week relaxing in one of the Dalaman region’s peaceful seaside resorts offer clients a real taste of everything Turkey has to offer. For the more adventurous too there are opportunities to create tailormade itineraries and join small group tours beyond Cappadocia into Eastern Turkey to visit Mount Nemrut, Ishak Pasa Saray and Mount Ararat.

As the tourist industry continues to develop, it will be interesting to see what the next 25 years bring. For example, changes are already being made to the visa rules, designed to smooth the arrivals process for foreign nationals. Until this year, all tourists were required to purchase entry visas at the airports on arrival, but this led to overcrowding and long queues. The Turkish Government has introduced a new scheme which requires clients to purchase a visa online before departure. At Anatolian Sky we hope to minimise hassle for agents and their clients by offering this service free of charge for all bookings, leaving more time to plan for many adventures in Turkey. ✦

www.travelbulletin.co.uk

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 11:31 AM Page 27

turkey Q&A with Ali Selcuk Can, Culture and Tourism Attache, Ministry of Culture & Tourism How have UK visitor statistics performed over the last 12 months?

Turkey is ranked 6th in terms of the number of tourists by the World Tourism Organisation (WTO). Last year 39,860,771 people visited Turkey, representing a year-on-year increase of 5.69%. Turkey is also one of the most popular and affordable holiday destinations for the UK with the country ranking 6th for Brits travelling to short-haul destinations (source: MINTEL). In 2013, Turkey attracted 2.51 million British visitors, an increase of 2.15% from 2012, during which time they spent a total of £654million while holidaying there. This increase is in line with the general outgoing British tourist statistics.

What does your current campaign highlight?

The Turkish Culture and Tourism Office is focusing on promoting cultural travel and highlighting the country's diverse offerings for 2014. We are telling potential travellers that some of the top reasons for visiting Turkey are its archaeological treasures, including 11 UNESCO sites; two Wonders of the Ancient World; 382 Blue Flag beaches; 21 Blue Flag marinas; along with spa and thermal offerings, golfing facilities and ski centres. Turkey also has a greater number of endemic plant species than

the whole of Europe plus plenty of cultural and sporting events throughout the year.

What emerging trends are you seeing with UK visitors?

Even though the frequency of travel is mostly related to economic conditions, we are seeing that there is a slight change in British consumers' travel choices. In particular because of city living, there is an emerging new segment which prefers to escape into the natural environment and enjoy adventure activities and sports.

What areas are becoming increasingly popular with visitors?

One of Turkey's hotspots for 2014 is the beautiful town of Alacati. Holidaymakers are always looking for a new and exciting resort to enjoy, especially if it's as characterful and charming as Alacati on Turkey's Aegean coast . Frequented by

the sophisticated set from Istanbul yet virtually unknown outside of the country, Alacati is special as its beautiful cobbled streets are dotted with stone houses which have been lovingly converted into hundreds of chic yet intimate boutique hideaways. Mostly owner-run, these small establishments offer a top-notch and sophisticated setting in a pretty town of cobbled streets lined with cafes and restaurants. Set on the breezy Aegean coast it’s also world-renowned as a top spot for windsurfers which also add to its lively nightlife. Beyond Alacati the landscape is olive-tree strewn hillsides, converted windmills, natural thermal spas, ancient ruins and golden beaches.

Turkey's geology and history makes it a great destination for a detoxing spa experience with more than 1,600 thermal springs across the country and hamam and massage treatments that have been perfected over thousands of years. There are a huge array of luxury hotels, Turkish baths and spa centres offering visitors the perfect spa experience to suit all tastes and budgets, as well as regions such as Afyon in central Anatolia starting to make a name for themselves in this field. Perhaps less well-known is Turkey's attractiveness as a health tourism destination for its state-of-theart medical and dental services and great value for money.

Pegasus Airlines sees 25% increase in passengers in first quarter of 2014 PEGASUS AIRLINES' newly released traffic results for the first quarter of 2014 reveal a year-on-year increase in the number of guests by 25.4% to 4.08million and a year-on-year increase in seat capacity by 24.7% to 5.18million.

At the end of the first quarter, the carrier had also reached a network of 80 destinations compared with 70 at the end of the same period in 2013, with a 27.3% share of Turkey’s domestic market and 11.6% share of the international market.

The airline currently flies to 83 destinations in 34 countries, including 30 destinations within Turkey and 53 in the rest of the world.

Sertac Haybat, the carrier's general manager, said: "We

ended 2013 with double-digit growth figures, and we have entered 2014 with the same rapid growth. We are very proud of our traffic data for the first quarter of 2014 which shows faster growth than the sector average.

"According to figures from Turkey's General Directorate of State Airports Authority there has been an increase in overall guest numbers for the sector in Turkey by 17% during the first quarter of 2014. However, we have seen an increase of 25.4% in the growth of our guest numbers for the same period. We are very happy to have expanded 1.4 times faster than the rest of the sector.”

For more information visit www.flypgs.com/en

Cosmos Holidays boosts range of 'Elite' all-inclusive luxury hotels in Antalya & Bodrum COSMOS HOLIDAYS has increased its range of luxury all-inclusive hotels in the Antalya and Bodrum areas of Turkey to meet demand from families and couples.

The newly added hotels include the Maxx Royal Belek Golf & Spa in Belek as well as the Vogue Hotel Bodrum in Torba offering ‘ultra all-inclusive’ accommodation.

The Vogue Hotel Bodrum, located on

www.travelbulletin.co.uk

its own private beach, offers children’s facilities including a waterpark with 17 slides, themed town, kid's club, playgrounds and a cinema. Prices lead in at £699 per person based on two adults sharing a superior twin room.

The Maxx Royal Belek Golf & Spa, suitable for couples and honeymooners, also features its own private beach, along with a waterpark, golf course, spa and a choice of a la carte restaurants.

Prices are from £1,209 per person based on two adults sharing a suite.

Prices are based on seven night stays and flights, all-inclusive accommodation and transfers.

Other new all-inclusive hotels in Antalya include the Crystal Sunset Luxury Resort & Spa in Side, the Regnum Carya Golf Resort & Spa in Belek and the Thor Luxury Hotel in Torba.

May 16 2014

27

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 11:31 AM Page 28

turkey

nn, holiday

by John Gui

researcher

It's all or nothing when John's haggling at Istanbul's Grand Bazaar...

John Guinn runs Holiday Hut and has a weekly travel show on internet radio station, Secklow Sounds. He also contributes regularly to UK Health Radio.

The Grand Bazaar HE GRAND Bazaar in Istanbul is more than 550 years old, spans across 64 streets, has more than 3,000 shops and is visited by between 250,000 and 400,000 shoppers each day.

However, I have a problem. I can’t haggle and at the Bazaar it’s expected. I’m just hopeless at it. No matter what the price is, I just go ‘that seems reasonable, here is all my money and left kidney.’

Luckily the internet can come to my rescue. It won’t do the haggling for me, but there are countless experts out there with advice on how to haggle like a local. Here are my favourite tips.

1. The Bazaar is divided into sections of similar shops.

So the shopper automatically has the upper hand as it’s easy to see how much cheaper it is elsewhere.

2. Go early. The salesperson will be targeted for a certain number of sales per day. If you shop early they may be keener to sell for less. Once the target has been met then it’s all about selling for as high as possible.

3. Never look like you are interested in the stock. Just look around, make mental notes and try not to worry about being impolite when ignoring the sales team.

4. Don’t name your price, just ask for their price. Once you have given your price then it’s game over.

5. When given the price, just mumble and start to walk out of the shop.

6. Watch out for attempts to break the negotiation, such as offers of tea or conversations about families. Stick to the matter in hand.

7. Don’t listen to any sob stories. Although I probably will.

8. Don’t go over the top, discounts are rarely as high as 50% or more.

T

Of course, I’ll still probably walk away after spending too much, and I’ll still lose a kidney.

28

May 16 2014

ILIOS TRAVEL is featuring the Pink Flamingo villa in its programme, which is set adjacent to the sea in the small village of Tuzla, where the pink flamingos spend the winter season. With its own seafront, jetty, swimming pool and five en-suite bedrooms, the villa is ideal for a family or group of friends. Based on 12 people sharing, low season prices start from £265 per person, per week in May, while high season prices start from £350 per person, per week in August.

Free yoga & meditation classes from Kempinski Hotel Barbaros Bay KEMPINSKI HOTEL Barbaros Bay is offering complimentary candlelit yoga and mountain meditation to all guests. In the morning, the hotel’s new 45-minute ‘Mountain Meditation’ session takes place on the outdoor terrace, where an instructor guides guests through a range of walking meditative techniques.

Guests can also experience yoga and meditation classes with the hotel’s resident yoga expert or relax in the spa which features a heated indoor pool, sauna and two Turkish Hammams. The hotel offers 24 suites and 149 bedrooms with prices starting from €205 based on two sharing a double room on a bed-and-breakfast basis.

For details or to book visit www.kempinski.com/bodrum

Pera Palace Hotel Jumeirah completes refurbishments to lobby, lounge & library INTERIOR DESIGNER Anouska Hempel has completed the refurbishment of Pera Palace Hotel Jumeirah’s lobby, Kubbeli Saloon tea lounge and library.

Set in the centre of Istanbul, the hotel first opened its doors in 1892 and recent refurbishments have been sympathetic to its original style.

Following the latest improvements, the lobby is now designed to incorporate wider spaces and improved seating areas.

The dining table concept in the library meanwhile aims to meet the multiple needs of guests, whether they want to work, read or sit back and enjoy refreshments.

The new colour schemes feature wine red, black and gold leaves, designed to be reminiscent of the early 20th century.

www.travelbulletin.co.uk

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 2:22 PM Page 29

turkey Travel blog from Turkish Airlines IN CONJUNCTION with the launch of its new slogan, ‘Widen Your World’, Turkish Airlines has announced the launch of an employeeled, crowd-sourced blog, where the airline’s employees can now share their experiences with passengers.

The blog, which will be published in both Turkish and English, features regular insights and experiences from the airline’s crew, offering advice on everything from the best places to eat and drink, to the must-see sights of each destination.

For further information visit www.turkishairlines.com /widenyourworld/blog/tr

ABTA No.V0531

Cosmos holds an Air Travel Organiser’s Licence (ATOL) which is granted by the Civil Aviation Authority.

Neilson opens Andriake Beachclub in Demre

ACTIVITY HOLIDAY specialist Neilson has announced the opening of the five-star Andriake Beachclub.

The hotel is located in the Demre region of Antalya, an area which features the tomb of Saint Nicholas, the Ampitheatre of Myra and the ‘sunken city’ of Kekova.

A selection of rooms are available - most offering sea views, as well as a range of onsite facilities including an Olympic-size 50m infinity style pool, six tennis courts (including one ‘centre court’ with a 300-person stadium), purpose-built children’s clubs and a spa with a Turkish bath and hamam.

A stay at the hotel can also be combined with a sailing trip for a twin-centre ‘stay and sail’ holiday, which lets guests experience one week at the hotel before taking charge of a private yacht and exploring the coastline of Turkey.

A one-week holiday costs from £645 per person, based on two sharing for a June 7 departure from Heathrow with British Airways. It includes breakfast, lunch and four evening meals per week, as well as free watersports (including RYA tuition), complimentary tennis coaching, fitness classes and mountain biking. Children’s clubs are also inclusive.

For more information call 0844-879 8155 or visit www.neilson.co.uk

Cosmos Turkey

New elite luxury all-inclusive hotels in Antalya and Bodrum.

Facilities include waterparks, kids’ clubs and playgrounds, spas, golf clubs, à la carte dining and more. Fly from 6 UK airports.

Prices from

£899pp* Reservations & Admin 0843 227 0965 or visit viewdata Brochure requests: www.trade-gate.co.uk * Package price is based on a seven night stay at the five diamond rated Garcia Resort & Spa, Oludeniz to include return flights from East Midlands to Dalaman, seven nights all inclusive accommodation based on two adults sharing a twin room and airport transfers.

100% Holidays

S05 TB1605 2014 Turkey_Layout 1 5/13/2014 11:31 AM Page 30

turkey Insight invites guests to see the ‘Treasures of Turkey’ on 15-day tour Istanbul

INSIGHT VACATIONS' 15-day ‘Treasures of Turkey’ tour takes guests to some of Turkey’s historic sites and natural wonders.

Highlights include Istanbul, with a cruise on the Bosphorus Strait; the 14th century Ottoman capital of Bursa; the village of Cumalikizik; Gordion; Ankara, where guests will discover the Hittie civilisation before visiting the underground cities of Cappadocia, featuring a folklore show in a cave setting; Konya; Aspendos, to visit what is considered to be the best preserved Roman theatre in the world; Perge; Hierapolis; the Temple of Aphrodite; Kusadasi; Ephesus; Pergamon; the Dardanelle Straits by ferry to the Gallipol Peninsula; and the Lone Pine Cemetery.

Prices start from £1,935 per person based on two sharing and include flights, private door-to-door transfers, 14 nights’ breakfast accommodation, sightseeing and the services of a tour director.

For details see www.insightvacations.com

Riviera Travel highlights escorted tour that takes in Cappadocia RIVIERA TRAVEL is highlighting its 'Istanbul, Ephesus & Troy' tour, which can be done as a seven-day or 12-day tour, and includes a five-day Cappadocia pre-tour extension.

Prices for seven days lead in at £899 per person, while 12 days costs from £1,249 including the Cappadocia pre-tour extension, on selected departures up to November.

The fully escorted price includes flights from Heathrow, Birmingham or Manchester; six nights' accommodation in four-star hotels with breakfast and three dinners; a walking tour of Istanbul, including the Blue Mosque, the Galata Bridge across the Golden Horn and the Grand Bazaar; a guided tour of Topkapi Palace; plus visits to Haghia Sophia, Acropolis of Pergamon, the remains of Homer’s Troy and the sites of the Commonwealth cemeteries in Gallipoli and Anzac Cove.

The Cappadocia pre-tour includes an additional five nights in four-star hotels with breakfast and dinner, with highlights including Ankara, Cappadocia, Konya, Pamukkale, Hierapolis and Aphrodisias.

Istanbul

Trafalgar promotes ‘Highlights of Turkey’ tour from £1,075 per person TRAFALGAR’S EIGHT-day ‘Highlights of Turkey’ itinerary leads in at £1,075 per person land-only.

Highlights include visits to Istanbul; Gallipoli, where guests will see the Lone Pine Cemetery and the WWI battlefields; Canakkale; Troy, to see the archaeological excavations and the symbolic replica wooden Trojan horse; Izmir; Ephesus, where a walking tour will take place; Pamukkale; Bursa; and the Green Ottoman Complex.

The price includes seven nights’ breakfast accommodation, VIP door-to-door transfers, sightseeing and the services of a travel director.

For more information visit www.trafalgar.com

30

May 16 2014

www.travelbulletin.co.uk

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 11:57 AM Page 31

wildlife&safaris

EXPLORE HAS added a new tour to its programme for this year. Gorongosa and Wild Beaches of Mozambique travels from Kruger National Park to Gorongosa in Mozambique. Prices for the 12-day break lead in at £2,798 per person including flights; two nights' camping, two nights' hotel, four nights' lodge and three nights' cabin accommodation, all with breakfast; five other meals; transport; and the services of a driver and tour leader.

For further information or to book visit www.explore.co.uk or call 0844-499 0901.

Luxury Anabezi River Lodge opens in Lower Zambezi National Park

New direct flight connects andBeyond’s Southern Africa safari & beach circuit

LOCATED AT the site of the old Ana Tree Lodge, The Anabezi luxury tented camp has been built on the foundations of a historical camp in a remote area at the eastern end of Zambia’s Lower Zambezi National Park.

Anabezi River Lodge offers views over the Zambezi and Mushika river floodplain and is an ideal base from which to explore the area's game viewing.

The property offers two luxury camps - Anabezi, with eight rooms and the smaller 'Little Anabezi' with four rooms. All rooms feature a lounge area and indoor and outdoor bathrooms to allow guests to experience their surroundings in comfort.

Rates start from $650 per person, per night with Expert Africa.

NEXT MONTH will see the launch of a new flight between the South African hub of Nelspruit and Mozambique’s Vilanculos.

Flying twice weekly on Thursdays and Saturdays, the flight will allow andBeyond guests to experience safari-beach itineraries without the inconvenience of flying via Johannesburg.

The circuit links some of South Africa’s best known wildlife reserves – Ngala Private Game Reserve and the Sabi Sand Game Reserve (which are within easy reach of Nelspruit) with the beaches of andBeyond Benguerra Island, a protected marine conservation area in the Bazaruto Archipelago in Mozambique.

Holiday options, available from June 19, include an eightday Classic Safari and the Jewel of The Indian Ocean for US$4,130 per person, based on two sharing, which flies guests from Johannesburg to the Sabi Sand, with a choice of three nights at Kirkman’s Kamp or Exeter River Lodge before transferring to Benguerra Island Lodge. Alternatively, an eight-day Scenes of Wildlife and Indian Ocean offers three nights at either Ngala Tented Camp or Ngala Safari Lodge for Big Five game viewing adventures before flying direct to Vilanculos and taking a short hop by helicopter for a threenight stay at Benguerra Island Lodge. Prices lead in at $4,220 based on two sharing.

For more information see www.andbeyond.com

New lodge for Malawi's Liwonde National Park A NEW lodge in Malawi’s Liwonde National Park is set to open in July by Robin Pope Safaris.

Miyala Camp is set in the South of Liwonde National Park nestled into the base of the Chiunguni Hill, and offers views over the Chikalogwe plain and the Shire River.

Four guest tents with a maximum occupancy of ten are offered, each featuring a large open plan bedroom, lounge and bathroom, plus a private viewing deck, freestanding baths and outdoor showers.

Miyala Camp will be the second concession in the entire 220sq.m park, which currently is only home to Mvvu Lodge & Camp.

The Liwonde reserve includes most of the Big Five, a variety of bird life and a protection scheme that ensures the welfare and sustainability of the animals.

For more information visit https://malawitourism.com

www.travelbulletin.co.uk

Vancouver Island tours from Eagle Eye Adventures EAGLE EYE Adventures has launched two new tours - Bear Adventure Tours featuring grizzly and/or black bear expeditions and Kla Lee La Week First Nations Tour with heritage, educational and scenic discoveries.

The five-hour Bear Adventure Tour costs £97 per person including lunch and departs from Campbell River.

For details visit www.eagleeyeadventures.com and www.britishcolumbia.travel

May 16 2014

31

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 2:15 PM Page 32

pixmix TRAVEL BULLETIN, along with Taleni Africa, was a main sponsor at a Celebrate Africa workshop event held last month, which took place at The Radisson Blu Edwardian in Manchester. Here we unveil the latest operator news announced at the event as well as a selection of images from the day...

Right: CATCHING UP...are Greg Young from Protea Hotels and Angie Fuller from Ecco Tours.

Show News The five-star Majlis Resort in Kenya has opened its first kite surfing school in Lamu.

The school offers the latest kite equipment with an experienced teacher, and transfers from the hotel to the kite spot take about five minutes by boat. See www.themajlisresorts.com

Above: Celebrate Africa brought together suppliers and agents

Show News In honour of Cape Town being named World Design Capital (WDC) 2014, the fivestar Twelve Apostles Hotel and Spa has teamed up with travel experience provider, Coffeebeans Routes to offer guests an exclusive ‘Live Design, Transform Life’ package that is available throughout 2014. Based on the four key themes of African Innovation, Beautiful Things, Today for Tomorrow, and Bridging the Divides, the four-day itinerary with a private guide sets out to showcase Cape Town’s top design attractions and interventions, and some of its award-winning restaurants. It also includes a four-night stay at Leading Hotels of the World member The Twelve Apostles Hotel and Spa. The package price, which is valid until December 19, costs from R31,000 (approximately £1,771) per person and includes a private chauffeur drive each day to all activities, entrance fees to attractions and meals as specified in the itinerary.

Accommodation prices start from R3,690 (approximately £211) per room, per night including breakfast. For details email reservations1@12apostles. co.za

32

Above: PROPERTY PAIR...Julie Sturzy (left) from Elegant Resorts and Nicole Smith from Red Carnation Hotels chat about new developments

The Blue Train has added extra departures to its scheduled trips next month and has announced that when guests book to travel from Pretoria to Cape Town on June 2, 9 or 16 or from Cape Town to Pretoria on June 4, 11 or 18, they will receive two nights' complimentary hotel accommodation with breakfast at any one of the company's strategic hotel partners.

Above: GIVE ME MORE...Taryn van Niekerk (left) from More Hotels highlights new developments to Gill Jackson from Embarque Travel.

Above: SAFARI TALK...Jamie Smith from ITC chats with Natalie de la Porte from AMG.

May 16 2014

Above: GET SET WITH JETSET...Pictured is Adele Woolf (left) from Jetset Holidays with Ailsa Tavares from Seasons in Africa.

Left: LEARNING THE ROPES...Alison Whitfield (left) from Ethos Marketing chats with Julie Mellor from Travel Counsellors.

www.travelbulletin.co.uk

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 10:52 AM Page 33

wildlife&safaris Kwandwe Private Game Reserve welcomes 90% increase in bookings KWANDWE PRIVATE Game Reserve in South Africa’s Eastern Cape has seen bookings for its safari villas increase by 90% this year to date, over the same time last year.

The reserve says that the exclusivity and easy living style of its two exclusive use properties, Uplands Homestead and Melton Manor, have made them a big draw for families, while a Blue Crane Conservation Club, launched in December, introduced an eco theme and new ‘see & learn’ activities to its popular kids' safari programme.

The increase in demand for family-friendly accommodation has also prompted the refurbishment of Ecca Lodge during July and August this year. The update will see further improvements to this already child-friendly lodge. Children aged up to five years staying here and at the safari villas, and sharing with their parents, can stay for free, while children aged six-16 years sharing pay 50% of the applicable adult rate.

A wedding package has also been launched this year following an increase in enquiries and bookings for small intimate weddings and special occasion celebrations for close family and friends. Catering for a party of up to eight guests, the package comprises of a one-off set up charge for the organisation and hosting of the event, and is designed to ensure a private, stylish and personalised safari celebration.

For more information visit www.kwandwe.com

'Sweden's Wildlife Tour' from Taber for £1,311 TABER HOLIDAYS is highlighting its 'Sweden's Wildlife Tour' for agents to sell to clients who love both the outdoors and wildlife.

The five-night break leads in at £1,311 per person and offers the opportunity to see moose and beaver up close and follow the sounds of wolves howling in their natural habitat.

Starting and ending with a short stay in Stockholm, the Swedish capital offers an ideal contrast to the Bergslagen Forest where all wildlife watching takes place.

Expert guides lead an evening moose safari, a beaver watching tour by rubber boat at sunset and a wolf excursion, where guests will listen to them howl and study prints and territorial markings.

Also included is a trip to Grimsö Wildlife Research Station – Sweden’s leading research centre for predators such as lynx, brown bears and wolves – where visitors will receive an in-depth lecture on wolves by researchers who have dedicated years to the study of the creatures.

Following the visit to the research station, the night is spent under canvas in the heart of wolf territory.

Prices include flights and taxes, the return rail journey from Stockholm to Skinnskatteberg, all wildlife tours, accommodation (guesthouse and tent in Skinnskatteberg and hotel in Stockholm) and most meals.

The tour departs on selected Wednesdays from June 25 to September 17.

For more information or to book call 01274-875199 or see www.taberhols.co.uk

Volcanoes Safaris unveils luxury bandas at Virunga Lodge TO MARK the tenth anniversary of its Rwandan Virunga Lodge, Volcanoes Safaris has launched two deluxe bandas for families and honeymooners.

Bandas Ibiyaga (lake) and Ibirunga (volcano) overlook the Virunga volcanoes and Lake Bulera and each feature 67sq.m of accommodation Each banda also offers a stone fireplace, living room and private terrace. Couples are welcomed with a complimentary gift hamper including the company's kitenge kimonos and other locally sourced gifts.

A four-day Gorillas in Parc National des Volcans tour starts from $3,417 per person, based on two sharing, and includes scheduled flights, three nights at the Volcanoes Virunga Lodge and one gorilla permit.

For more information visit www.volcanoessafaris.com Virunga Lodge

the sights, the people, the discovery...

Wildlife Tours

When you travel on this Explore Wildlife Safari, you’ll experience staying on a houseboat on the Okavango Delta, take a visit to the raging ‘smoke that thunders’ – Victoria Falls and enjoy wild camping and thrilling game drives in Chobe National Park and Moremi Game Reserve.

3 Guided small group adventures 3 Other destinations/wildlife tours available 3 Adventure travel experts for over 30 years

Botswana Wildlife Safari

Botswana, Zambia 17 Days inc: flights Ref:BW

FROM ONLY

£2850

2595

0844 499 0904 The Adventure Travel Experts

www.travelbulletin.co.uk

5048

www.trade-gate.co.uk

May 16 2014

33

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 10:52 AM Page 34

wildlife&safaris We asked our staff the following question this week: Who would you like to see in concert?

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk I'd love to see David Bowie do a 'Greatest Hits' tour!

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk NKOTB (again!)

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk Kate Bush, but I didn't manage to get tickets for her tour...

Contributing Editor: Paul Scudamore post@travelbulletin.co.uk

TRANSUN IS offering a whale-watching trip in Iceland to spot minke whales and the endangered giants of the ocean – humpback whales. The Lagoon and Landscapes package offers travellers an afternoon whale-watching experience as well as the chance to spot rare birds and playful seals. The three- or fournight breaks also include a visit to the Godafoss waterfall and the Myvatn Nature Baths - a hot spring naturally heated by geothermal energy and surrounded by volcanic landscape. The package costs from £1,059 per person and departs from Heathrow between June and September.

For details or to book visit www.transun.co.uk/agents or call 01865-265200.

Adele and Ella Fitzgerald

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Led Zeppelin

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk Rolling Stones

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk Public Enemy (again), with Ben Folds and Flight of The Conchords as support acts. Eclectic!

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk

Gorilla trekking in Rwanda from Africa Travel AFRICA TRAVEL is offering a new Gorilla Trekking package in Rwanda which offers accommodation outside of the National Park, at Lake Kivu Serena Safari, to reduce costs.

Prices lead in at £2,449 per person which include flights with Kenya Airways, three nights' breakfast accommodation at Kigali Serena Hotel and half-board at Lake Kivu Serena Hotel, a Gorilla permit, a tour of Kigali city and the Memorial Centre, ground transport with English speaking driver guides and transfers.

The package also includes lunch at the Mountain Gorilla View Lodge.

For more information see www.africatravel.com, email info@africatravel.co.uk or call 020-7843 3500.

Stevie Wonder, Maze, Chic, Jay Z, Justin Berman...

Norman Carr Safaris adds new package option at Chinzombo

Sales Executive: Chris Gascoine chris.gascoine@travelbulletin.co.uk The Prodigy

Sales Executive: Matt Gill matt.gill@travelbulletin.co.uk I love hamsters

Senior Designer: Nicky Valsamakis genaro.santos@travelbulletin.co.uk N.E.R.D

Assistant Designer: Lee Telot nicky.valsamakis@travelbulletin.co.uk B.B.King

Production: Erica Sesay production@travelbulletin.co.uk Luther Vandross

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419

Follow us on Twitter! @TravelBulletin

NORMAN CARR Safaris has added Zambia's Chinzombo property to its portfolio and is highlighting a new package that includes all game-viewing activities and a private picnic in the South Luangwa National Park.

The five-night Romantic Retreat package includes accommodation in one of the lodge's six villas, each with their own private pool, cooled sleeping areas and spacious bathrooms with luxury spa amenities.

The camp offers private access direct to one of the richest game areas of the South Luangwa National Park, showcasing the exclusive nature of the site, and discerning safari guests can tailor their safari adventures to their own personal tastes.

The package costs from $4,461 per person and includes accommodation, all meals, one in-villa massage per couple, one private in-villa dinner, one private picnic in the park, all standard bar drinks, game viewing activities and laundry, park fees and premium spirits/wine/Champagne. Flights are excluded and the offer is valid for travel until December 31.

For bookings or further information email bookings@normancarrsafaris.com or visit www.normancarrsafaris.com

puzzlesolutions Crossword: Across: 1. BRITANNIA, 7. ANDORRA, 8. SFO, 9. GHAN, 10. KERMIT, 12. YELLOW, 14. OSLO, 17. LOT, 18. COLOGNE, 19. NEW JERSEY. Down: 1. BEAR GRYLLS, 2. INDIA, 3. AVRO, 4. NIAMEY, 5. ASSAM, 6. MONTGOMERY, 11. MOSCOW, 13. LUTON, 15. SIGHS, 16. BLUE.

Highlighted Word: OREGON Travagrams: (top) Ritz-Carlton

(bottom) Avalon Waterways

Where Am I?: Majorca

34

May 16 2014

www.travelbulletin.co.uk

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 10:52 AM Page 35

We’re laid-back

We’re upbeat

We’re Egypt

See you by the Red Sea SHARM EL SHEIKH - HURGHADA www.egypt.travel

S06 TB1605 2014 Wildlife & Safaris_Layout 1 5/13/2014 10:52 AM Page 36

For your clients

For you

DEPOSITS

2 AGENT HOLIDAYS TO BE WON !

ONLY £150

pp

PLUS FREE AIRPORT LOUNGE PASSES* on all Mallorca bookings during May 2014 *Terms & conditions apply

Your chance to win a short break to the Bon Sol or Belmond La Residencia in Mallorca* on all Mallorca bookings FRQÀ UPHG GXULQJ 0D\ *Flights & transfers included

Mallorca Savings 5+ Jumeirah Port Soller Hotel

SAVE up to £532* Reduced rates Book at least 60 days prior to travel, on stays until 30 Nov

5+ Melia de Mar

SAVE up to £308* Reduced rates Book at least 30 days prior to travel, on stays until 13 Nov

5+ Mallorca Palace

SAVE up to £294* Reduced rates on stays 1 Jun-31 Oct

5+ Castell Son Claret

SAVE up to £432* Free night offer on stays during 1 May-30Jun

5+ Gran Hotel Son Net

SAVE up to £336* Reduced rates on stays until 30 Jun 5030

*per couple per week

Contact us freephone 0800 008 7288 www.classic-collection.co.uk We are open every day until 10pm Monday to Saturday 9am-10pm & Sunday 10am-10pm