Travel Bulletin 9th May 2014

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May 9 2014 | ISSUE NO 1,871 | www.travelbulletin.co.uk

Middle East

Operators unveil their latest programme additions & deals

this week

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notes from normanton bella, bella...Sandy goes all Italian after attending an industry event

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puzzle bulletin play Su Doku for a chance to win a ÂŁ50 Love2Shop voucher from Voyages-sncf

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star awards focus a closer look at our Star Awards categories - this week it's Dream Destinations portugal & madeira

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Portugal welcomes increase in UK overnight stays

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DUBAI DRIVE...Dubai Tourism escorted a group of nine agents on a recent fam trip, staying at Fairmont The Palmand Vida Downtown Dubai. The group flew with Virgin Atlantic and Desert Adventures provided transfers, a city tour and a desert safari. The trip also included a visit to Aquaventure and a golf clinic at the Montgomerie Dubai. Pictured making the most of the trip are, from the left: (front row) Jacqueline Beaumont, Beachcomber; Valentina Ceccacci, EK Holidays; Blaze Doods, Thomas Cook Signature; and Zobia Butt, Best at Travel; with (second row) Mark Grundy and Luke William, Gold Medal; Craig Kohler, Lotus; and Sangita Makwana, Dubai Tourism; and (back row) Samantha Holden, Co-operatove Travel and Ferdinando Cutolo, Dubai Tourism.

Cover Pictures: Main - Dubai Tourism

Inset - xArblaster & Clarke Wine Tours

This Week 3

news

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notes from normanton

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agent bulletin

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staff review

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puzzle bulletin

poll reveals half of British women more likely to holiday alone than they were five years ago bella, bella...Sandy goes all Italian after attending an industry event a round-up of the latest agent training, incentives & offers we check-in at the Holiday Inn Gatwick to check out its Stay, Park & Go Club try your luck at Su Doku for a chance to win a £50 Love2Shop voucher from Voyages-sncf

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bulletin briefing

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star awards focus

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portugal & madeira

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middle east

the latest news & views from Elite Travel Group a closer look at our Star Awards categories - this week it's the turn of Dream Destinations Portugal welcomes increase in UK overnight stays operators unveil their latest programme additions & deals

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Quarter of local residents 'more likely' to vote for local councillor if they back Heathrow expansion LOCAL RESIDENTS in west London and Windsor are more likely to vote for their local councillor if they support a Heathrow expansion than if they oppose it, according to new research from independent polling company Populus.

The research suggests that far from being politically difficult, supporting a third runway at Heathrow could actually be a vote winner for local councillors. Nearly half (48%) of residents said they supported expanding

Heathrow, while 34% were opposed. Some 57% of voters said they feel positive towards Heathrow, while 37% feel neutral and 6% feel negative towards the airport.

Only one local authority – Richmond – had more residents who opposed expansion than supported it; all other areas saw many more people supporting than opposing a third runway.

Colin Matthews, the airport's chief executive, said:“A third runway at Heathrow has traditionally

been seen as the best option for the UK but politically difficult in west London. This research suggests that the political costs of supporting a third runway at Heathrow have been overstated.

“Far from being a political challenge, there is widespread local support for Heathrow. Many more people around Heathrow support a third runway than oppose it.

More than 100,000 jobs depend on Heathrow and people want to see the airport flourish.”

Half of British women more likely to holiday alone than they were five years ago RESEARCH FROM Booking.com has revealed that more than half (54%) of British female solo travel enthusiasts are now more likely to holiday alone than they were five years ago.

The poll of more than 1,000 British women highlighted how they find solo travel more of an empowering experience than a daunting one, with two thirds (61%) saying they feel more energised and refreshed after taking a trip by themselves, than opposed to going away with others. An additional 64% claim they have more freedom to be themselves when travelling alone, with 47% saying it gives them a chance to be a bit more selfish and do exactly what they want to do.

According to the research, social media plays a pivotal role when it comes to these women’s confidence in being able to go on holiday by themselves. Nearly two-thirds (62%) keep in touch with friends and family back home whilst away, with three quarters also saying that social media allows them to unearth unusual places to go or find places to eat, thus fuelling their confidence to visit destinations on their own. And the trend looks set to continue, with more than half (51%) of female solo travel fans saying they plan to do so again in the next 12 months.

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newsbulletin Last-minute savings of up to £390 with Explore EXPLORE IS offering discounts on select tours departing in the next few weeks.

As examples, Cycle and Cruise Croatia explores the Dalmatian Coast over eight days, departing on May 24, and leads in at £997 per person, offering a saving of £390. Highlights include a cruise from Dubrovnik in a classic ‘Oldtimer’ cruiser to a number of islands including Mljet and Korcula, landing on some to cycle along their quiet roads. The price includes flights; seven nights' boat accommodation; most meals; transport; a 27gear Giant Roam hybrid bike with lockable front suspension; and the service of a driver, boat crew, and tour leader/cycle guide. The tour involves cycling 106km over six days (an average of 18km per day) and has been graded as easy level.

For clients seeking a longer break, a 15-day Asia Minor Explorer tour travels from the volcanic slopes of Cappadocia to the ‘frozen waterfall’ at Pamukkale. Guests will visit the cosmopolitan city of Istanbul, explore the ancient site of Troy and white marble streets of Greco-Roman Ephesus, and experience the ‘Turquoise Coast’ of Lycia plus the golden sands of Iztuzu Beach. Departing on May 17, the holiday leads in at £1,149 per person (saving £50) and includes flights; 14 nights' hotel accommodation with breakfast; transport; and the service of a driver, tour leader, local guides and boat crew.

For further information or to book visit www.explore.co.uk or call 0844-499 0901.

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Fred.\ highlights Paris & Normandy anniversary cruise FRED.\ IS promoting an exclusive Paris/Normandy river cruise which commemorates the 70th Anniversary of DDay and departs on June 5. Agents booking the cruise, which is also available on additional dates, will receive a £20 Marks & Spencer voucher.

The company's UK sales manager, Lawrence Peachey, said: “This river cruise is a great opportunity for agents to harness any bookings for those customers who wish to mark the historic 70th anniversary of the D-Day Landings on this exclusive river cruise. This can also be combined with an optional one or two-day stay in Paris."

The exclusive package includes an excursion to the D-Day beaches of WWII and a visit to Les Andelys, home of the Chateau Gaillard.

Prices for the seven-night cruise lead in at £1,989 per person based on a June 5 departure. Other departures are on July 10

AmaLegro

from £1,919 and July 31 from £1,889 and prices are based on two sharing a category E cabin on AmaLegro. Eurostar rail travel from St. Pancras to Paris and local transfers to/from the ship are also included.

To book or for more details see www.fredrivercruises.co.uk or call 0808-256 8148.

Upgraded drinks package from MSC MSC CRUISES has upgraded the drinks package included in its Aurea onboard experience.

From the beginning of this month, all Aurea guests will receive the all-inclusive Allegrissimo drinks package as standard – giving them unlimited alcoholic and nonalcoholic drinks from the bar list, including spirits and cocktails, as well as free ice-cream.

Previously, Aurea guests received the Cheers! package, which included drinks during lunch and dinner.

All guests already booked to travel with an Aurea Experience will be automatically upgraded to the Allegrissimo package.

Last-minute four-night sea cruise charter in Turkey for £4,800 DREAM CHARTERS is offering a last-minute, four-night sea cruise charter from May 15-19 on luxury yacht Carpe Diem I for £4,800.

The deal offers guests a tailor-made cruise for up to nine, departing from Gocek to sail the Turkish coast.

The gulet style yacht offers a high standard of comfort and practicality with a focus on laid-back luxury. Four cabins sleep up nine guests (children are also welcome), and an English speaking Captain and four-man crew are on board, including a personal chef.

Standard charters are usually seven nights minimum and include luxury airport transfers,

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Carpe Diem

watersport facilities and boat fuel. Flights, catering and speed boat fuel are extra, plus guests are advised to allow approximately €50 per

person, per day for food and drink.

For more information email info@dreamcharters.co.uk, call 07966-550757 or see www.dreamcharters.co.uk

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newsbulletin Titan issues 2015 Saga Cruise Collection brochure TITAN HAS launched its 2015 Saga Cruise Collection brochure, offering more than 40 individual cruises of which 30 are new additions.

All cruises featured in the brochure depart from the UK and prices include the company's VIP Home Departure Service, all meals and entertainment, afternoon tea, 24-hour room service, free Wi-Fi (subject to availability), a welcome cocktail party, all gratuities, porterage and in-resort shuttle bus service to and from ship to town centres.

A range of itineraries are available - from a 32-night transatlantic voyage to coincide with Canada’s autumn fall to sailing through the Åland archipelago which bridges Finland and Sweden. In addition, there are four allinclusive itineraries and savings of between 15% and 35% per person on selected itineraries.

As examples of prices, a 33-day Canada in the Fall on Saga Sapphire costs from £7,059 and departs from Southampton on September 21, while a 16-day The Gulf of Bothnia itinerary leads in at £2,491, departing Dover on June 23.

For brochures visit www.titanagents.co.uk or for more information call 0800-988 5807.

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Balkan launches 2015 first edition summer brochure to Eastern Europe BALKAN HOLIDAYS has kept the majority of its prices at 2014 levels and has introduced a low deposit of £70 per person, in its Summer 2015 first edition brochure featuring Bulgaria, Croatia, Slovenia and Montenegro.

Prices start at £259 per person for a seven-night break at Sunny Beach, Bulgaria, based at the twostar Hotel Arda on a bed-and-breakfast basis in September, including flights and transfers.

The company is offering charter flights departing from 19 UK regional airports and more than 60 allinclusive properties are featured in the new launch, as well as its largest choice of flights and accommodation.

Early booking discounts of up to £673 per couple are offered along with special offers throughout the season saving customers up to £338 per couple.

Other offers include a 5% loyalty bonus for previous bookers; free child places; child prices from £99; and 10kg luggage allowance for infants on charters.

To book or for more information call 0845-135 1114 or visit www.balkanholidays.co.uk/agents

READY FOR DEPARTURE...Dougie Hill from Great Rail Journeys presents Samantha Grayson from Departure Lounge Travel with her prize of a holiday for two at Tipto's 15th birthday celebrations at the Hilton in Lincoln.

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newsbulletin Tweets of the Week Who’s saying what on Twitter...

CHAMPAGNE SEND-OFF...Pictured marking the launch of Thomas Cook Airlines' new Airbus A321 at Bristol Airport are travel agents from across the South West ready to board a Champagne flight. The carrier has launched its summer flying programme with the arrival of two Airbus A321 aircraft, including a new aircraft in the carrier's new Sunny Heart livery. With a 20% increase in holidays (www.thomascook.com) and flightonly seats (www.flythomascook.com) on offer, the new aircraft - registration G-TCDC - will take customers on holiday to destinations across Europe.

@cottages4you 10 unmissable European music festivals taking place in summer 2014: http://bit.ly/1iCjArz . pic.twitter.com/3ULjF1w Yx7 @HolidayExtras These stomachchurning rollercoasters are definitely not for the faint-hearted http://buff.ly/1kcv6y3 @APHParking No.1 Traveller Lounge at Edinburgh Airport will open on 22nd May. Book with us now! Read more here: http://bit.ly/R2JCyk @FredOlsenCruise Save up to 35% on Bristol departures to Adriatic, the Canaries, France & Spain or Iceland & Norway. http://bit.ly/1iSsWl6

Follow us on Twitter! http://twitter.com/ TravelBulletin

Canadian Affair launches Big 5 wildlife collection CANADIAN AFFAIR has launched a new Canadian Big 5 collection, with season-specific packages offering travellers the opportunity to spot bears, whales, moose, wolves and eagles in their natural habitats.

Example packages include a seven-day Pacific Rim Whales & Bears tour in British Columbia, which travels around Vancouver Island capturing glimpses of wild bears and whales and sailing on an ocean cruiser or Zodiac. Prices for the tour lead in at £1,065 per person, which includes six nights’ accommodation, transfers, whale- and bear-watching excursions and flights. The price is based on travel in May, June and October.

Alternatively, a three-night Grizzly Bears & Wildlife Watching tour at Knight Inlet Lodge in British Columbia visits the natural habitat of Canada’s grizzly bears in the wilderness of Campbell River, the ‘Salmon Capital of the World’. Travellers will take a floatplane ride to the remote lodge to spend two days exploring and bear-spotting with local experts. The tour leads in at £1,675 per person and includes three nights’ accommodation, full board meals from the second day, transfers, all excursions and flights, based on travel between June 25 and July 22.

For more information and to book call 020-7616 9933 or visit www.canadianaffair.com

Savings of up to £3,275 on summer family holidays with Carrier CARRIER HAS released a selection of offers to destinations with guaranteed sunshine, a child-friendly atmosphere and fun-filled activities, such as deep-sea fishing, desert island picnics, watersports and treasure hunts.

As an example, a sevennight full board stay at One&Only Reethi Rah in the Maldives leads in at £8,665 per family of two adults and two children, offering a saving of up to £3,275 per family. It includes complimentary

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accommodation and full board for children under 12 years sharing a Beach Villa with their parents, breakfast for parents, flights from Gatwick with Emirates, speedboat transfers and complimentary access to the children’s club for children aged four to nine.

The offer is valid for travel between May 10 and July 31.

Alternatively, seven nights for the price of five is being offered at Four Seasons Resort Koh Samui, Thailand. Prices lead in at

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£6,520 per family, with savings of up to £1,070 per family. The price includes free accommodation for children under 12 years sharing a one-bedroom villa with their parents on a room-only basis, flights from Heathrow with Malaysia Airlines, private transfers and complimentary access to the Kids for All Seasons programme. The offer is valid for travel until December 21.

For more information or to book call 0161-492 1354 or see www.carrier.co.uk

Food for thought NEW ACADEMIC research from Manchester Metropolitan University into the effects of meeting food on delegates found a 20% increase in mental competence among delegates who ate from a healthy food menu.

The research was commissioned by Holiday Inn to demonstrate the improved productivity of those who select the hotel group’s new Food For Thought menu which offers freshly prepared dishes over traditional meetings food.

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A CRUISE ferry service has been launched to reconnect Portland, Maine and Yarmouth in Canada's Nova Scotia.

A new ship, the Nova Star, has been built especially for the trip and has capacity for 1,215 passengers. The ship offers 163 cabins, a casino, three restaurants, a salon, spa and a theatre with live entertainment. The journey takes around ten hours each way and will offer daily sailings between the two locations.

Tickets start from £42 per person, one-way.

For details visit www.novastarcruises.com A NEW zip line experience will open in Snowdonia next month. Zip World Titan will offer a series of three wires, flying daredevils along 8km of wire at up to 70 miles per hour.

For details see www.zipworld.co.uk/titan DFDS' PASSENGER ferry route between Harwich and Esbjerg has been struggling with high costs, loss of passengers and freight being switched to road transport.

The route is therefore unable to bear the substantial additional costs that a new environmental law will entail and will close on September 29. The company aims to ensure freight customers still receive a good service on the freight route between Esbjerg and Immingham. The two large, modern vessels offer a daily departure each way with a crossing time of 18 hours.

Details at visit www.dfds.co.uk ARBLASTER & Clarke has launched a 13-night Chile, Argentina & Uruguay wine tour. Highlights include a stay at the 2,600-hectare private Vineyard Estate on the Maipo River in Chile; tastings and dinners hosted by Cassone, Zuccardi, Catena, Luigi Bosca and Weinert in Argentina; and sampling tannat grapes in Uruguay. The tour runs from February 16 to March 1, 2015 and prices lead in at £4,450 per person including five-star hotel accommodation and private wine estates; 18 meals with wines; internal flights from Mendoza to Buenos Aires including pre-payable flight taxes; ferry crossing from Colonia del Sacramento to Buenos Aires and Montevideo to Buenos Aires in First Class; visits and tastings as per the itinerary; a wine guide and tour manager.

Call 01730-263111 or visit www.winetours.co.uk

TRAVEL AGENT

AFFILIATE PROGRAMME

“Pete was so impressed with he couldn’t wait to tell his colleagues.”

www.expedia.co.uk/taap hotels to choose from flight + hotel package combinations course - www.expediataaptraining.co.uk

ICING ON THE CAKE...Robert Broad Travel in Lichfield was the winner of Your Car Hire's recent cake promotion. The cake represents all ancillary products, whereby agents can increase their commission levels significantly, with car hire being the biggest commission earner.

The winning agency was determined by a draw of all new productive agents in March and will be drawn again over the next few months ending with a 'Your Car Hire Bake Off' whereby the best cake overall will be chosen. Pictured from the left are: Olivia Hunter, POSTO rep with Alan Broad and Carla Heard from Robert Broad Travel.

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newsbulletin Swan Hellenic highlights new Greek itineraries for 2015

Notes from . . . n o t n a m r o N UON GIORNO! I’ve gone all Italian after listening to Daniele Broccoli’s presentation from Typically Italian, which he did at a coffee morning for High Ridings Travel. He brought with him lots of Italian cakes, amaretto biscuits and some red wine which of course got everyone in the mood for Italy. And he didn’t need notes to read from or remind him of anything - it all came from the heart with genuine enthusiasm and passion. He told us all about the little important things to do with an area or hotel that you don’t find in the guide books.

Typically Italian can just about provide you with any type of holiday, cooking, walking, truffle hunting, wine tasting, painting, operas, etc. I love their description of ‘A nice pizza holiday’, you can put into it what you want! They use the rail system a lot as well which makes travelling even easier and more interesting. One interesting fact he gave us was that if you want to see Venice, go in July or August (I can hear you saying it’s too hot then!) but actually because the streets are so narrow the sun doesn’t get to beat down on you, making it fine. And believe it or not, the hoteliers can reduce their room rates by up to 50% so that is well worth knowing.

He also mentioned that they have the TripAdvisor Certificate of Excellence on over 80% of their hotels which is a great recommendation, with hotels having scored at least 4 or higher out of 5. I also like that they have a lot of hotels that are part of Agritourism and Typically Italian also have some apartments and villas which are charged by the property, not per person. I must admit Daniele has really made me want to visit Italy - it has been many years since I was there on an educational and I would really like to go back this year.

‘Talent wins games but teamwork and intelligence win championships’ and ‘The longer you dwell on your misfortune, the greater is their power to harm you’.

B

by SANDRA MURRAY in Normanton, Yorkshire

Go

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WEBSCLUSIVES ●

Win a Kindle, courtesy of the Greek National Tourist Office. Just answer a few questions to be in with a chance. To enter, go to www.travelbulletin.co.uk/competitions

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Win an exclusive VIP Luxury Hamper from the 5* All Inclusive Maritim Hotel Mauritius. Enter our competition today at www.travelbulletin.co.uk/competitions

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Videobox: Follow the continuing adventures of Britain’s Funnest Family – The Alexanders from Nottingham – as they sample their virgin cruise, courtesy of Carnival Cruise Lines. Watch the latest episode on www.travelbulletin.co.uk/video-box

All this and more at: To respond to any of Sandy’s comments email jill.sayles@travelbulletin.co.uk

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SWAN HELLENIC has announced a return to its Greek routes for 2015, with a journey through classical history on Minerva and back to where it all began.

Minerva will also set sail to the lesser-visited Azores for the first time, along with a string of smaller towns along the Dalmatian coast.

To celebrate the launch of the new cruises, the line is offering an early booking discount of up to 10% for new customers when booked by June 30.

Colin Wilson, group sales director at All Leisure Group, said: "We’re all very excited to be continuing the celebrations of 2014 by re-exploring Minerva’s early routes next year. The new itineraries all offer world class speakers, unique excursions and exciting new ports for guests to really get to the heart of the destination. We hope the 10% discount will encourage bookings and ensure agents build up their commission early this year."

As an example of itineraries, ‘The Sparkling Aegean’ 15day cruise takes passengers to monasteries, ruins and Santorini’s caldera. Island visits include Skyros, Symi and Milos, with prices starting from £2,490 per person, based on a September 16 departure. It includes flights, all gratuities, transfers, meals, a series of guest speaker talks and a programme of tailor-made shore excursions, worth up to £650 per person.

For more information see www.voyagesofdiscovery.co.uk

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www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

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agentbulletin Booking incentive TRAVEL 2 has teamed up with United Airlines to give agents the chance to win £250 in shopping vouchers. The operator's ‘Discover the USA with United Airlines’ campaign is designed to keep the airline at the forefront of agents’ and their consumers’ minds as the airline of choice when flying to the US. The £250 worth of shopping vouchers are up for grabs for all agents who make a new booking with the company that includes flights with United Airlines and a minimum of three days’ ground arrangements from now until May 31.

For details visit www.travel2.com

VIVA LAS VEGAS...Emily Barnes from Andrew Earle’s World of Travel in Hull was announced as the winner of DoSomethingDifferent.com's agent incentive. Emily won a three-night stay for two in Las Vegas including flights, limousine transfers, a helicopter flight, tickets to Cirque du Soleil Show, a hot air balloon ride, a Shop & Dine experience, plus VIP access to the top clubs in Las Vegas with a VIP Night Club Tour. Pictured with Emily is Dan Clyburn from DoSomethingDifferent.com

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Agent training THIS MONTH the Mauritius Tourism and Promotion Authority (MTPA) is promoting its continued commitment to the trade by hosting its annual MTPA Agent Roadshow. The UK team will join forces with 13 partners to host a programme of regional events from May 12-14, each designed to bring agents and product managers the latest news from the destination. The roadshow kicks off in Glasgow on May 12, followed by Chester on May 13 and London on May 14. Each evening will mix business with pleasure, integrating drinks and dinner with training. The events will culminate with a game–show style quiz where attendees will battle it out to win the ultimate prize of a holiday to the island. For more information or to register to attend email mauritius@hillsbalfour.com SANDALS RESORTS' ‘Sandals on Tour’ (travel agent quiz nights) has returned for 2014. The events run throughout this month and next and places are still available for agents to register. The quiz nights offer fun activities, food and beverages, learning and prizes, including the chance to win five free nights at Sandals or Beaches. Travel agents will need to be in a team of three to enter where they will compete against each other in a pub-style quiz night designed to test and further develop their knowledge of Sandals and Beaches KSPs, in a fun and interactive environment. For more details or to register email agencysales@sandals.co.uk. To be eligible, agents must also have completed the online training at www.sellingsandals.co.uk AGENTS COMPLETING China Southern Airlines' online course and who correctly answer a range of questions (at ott.travel) will be entered into a draw to win a £100 Love2Shop voucher plus a place on a fam later in the year.

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newsbulletin 'Kids go free' deal from Hurtigruten

staffreview Lauretta Wright spent a night at Holiday Inn Gatwick to trial its Park, Stay & Go Club. Here's what she thought....

First impressions ..................................10/10 Parking was straightforward (at the back of the hotel) and I was met with a warm welcome at reception. While I handed in the car keys and filled out a couple of forms I was offered a welcome drink.

Comfort ....................................................9/10 The hotel is very comfortable and clean. I stayed in an executive room which offered tea & coffee-making facilities, water, trouser press, iron, flat screen TV and movies on demand.

HURTIGRUTEN IS targeting families with older children for the first time with a ‘Kids go free’ offer this summer.

Agents booking a Classic Norwegian Coastal Voyage before May 31 for their clients, for travel during July, August and September, can offer free travel on full board to children under 15 years old when sharing a cabin with their parents.

The offer is combinable with a number of other discounts including a ‘second person travels for half price’ offer.

That means prices for a seven-day ‘Classic Voyage North’ for a family of four sharing a four berth cabin on a full board basis, departing on August 29, costs from £1,663 total or £416 per person. Flights and transfers are bookable for an additional £395 per person.

The offer is valid on cruise-only prices in three- and fourberth cabins, so a family of four staying in a four-berth cabin, would only pay for the two adults and receive two free kids places. Alternatively a couple travelling with one child in a three-berth cabin will receive one free child place.

For more information call 020-8846 2666 or visit www.hurtigruten.co.uk/agents

Quality ....................................................10/10 A great example of an airport hotel - the thoughtful touches such as free drinks in the reception area, a kids' play area plus live departure and arrival screens in reception are a plus point. There is also a restaurant serving breakfast, lunch and dinner as well as a bar and coffee shop.

Affordability ............................................9/10 Park, Stay and Go packages vary in price. In winter they start from £70-80 and in the summer from £120. On joining the club, discounts are offered the more you use the service.

Whether you’re parking for four, eight, 15 or 21 days, all packages include overnight accommodation with free use of the hotel facilities, car parking and 24-hour shuttle bus service to both terminals.

Service ..................................................10/10

Arctic 2015 with Quark Expeditions THE QUARK Expeditions' 2015 season has been announced with a number of new routes including a Scotland departure.

The 14-day Scotland to Norway: Crossing the Arctic Circle expedition begins in Aberdeen and takes in the Viking trail exploring the northern Atlantic, its ancient history and archaeology.

Guests can experience the culture and landscapes of Northern Scotland and Zodiac cruise amongst the classic landscapes of the Norwegian fjords.

Prices start from £4,845 per person including 13 nights' accommodation with meals, based on a May 28, 2015 departure.

For further information or to book call 0808-120 2333 or see www.quarkexpeditions.com/gb

Staff were always courteous and very swift to respond.

Good to know ..................................................

Shuttle buses to/from the airport run every 10-15 minutes and free Wi-Fi is to be introduced at the hotel from July. For details see www.higatwickairporthotel.co.uk

Overall scoring: ......................

9.5 / 10

If you'd like to take part and receive a free M&S voucher please email jill.sayles@travelbulletin.co.uk or call 020-7834 6661 with your name and contact details.

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May 9 2014

IN THE BAG...SuperBreak recently hosted a night out for agents at ‘Handbagged’ at the Vaudeville Theatre, a comedy play based on Margaret Thatcher's time as Prime Minister and her relationship with The Queen. Pictured getting ready to enjoy the show are, from the left: Amy Brooke, Hays Travel; Colin Fanning, SuperBreak; and Lisa Holliday and Tony Manning, Hays Travel.

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puzzlebulletin Travagrams

Su Doku Win a £50 Love2Shop voucher in the

Su Doku prize puzzle

Can you solve the following anagrams to decipher the destination & tour operator?

Number: 018

Use Lo Out

A➠

B➠

French painter of the Post-Impressionist period shares his name with this city

C➠

Ram It Rot

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

The name of this hotel group bears similarity to the name of this puppet

Where Am I?

competition@travelbulletin.co.uk Closing date for entries is Thursday, May 15th. Solution and new puzzle will appear next week.

The winner for 25th April is Lisa Drake, Hays Travel in Cambs.

April 25 Solution: A=5 B=1 C=7 D=4

This former papal city on the French Riviera houses the Palais des Papes

Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 018

Across 1. Hotel brand, part of Accor (7) 5. Major travel group (3) 7. Greece specialist, part of Thomas Cook (5) 8. English band, sounds like they're out on a limb (5) 9. Tehran is the capital (4) 10. Group of islands by Galway Bay (4) 13. Popular Rhodes resort (4) 15. Central African country (4) 18. The most populated country in the world (5) 19. Lively Corfu resort (5) 20. India's smallest state and popular holiday destination (3) 21. Tallinn is the capital (7)

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Down 1. Destroyed in 79 AD, it's now a disaster waiting to happen at a cinema near you (7) 2. Part of Hawaii, known as Pineapple Island (5) 3. Capital of Oman (6) 4. First name of Deal or No Deal host (4) 5. Holidays operator specialising in Scandinavia (5) 6. Carisbrooke Castle is located here, initially (3) 11. Capital of Cyprus (7) 12. Thailand's largest island (6) 14. This Mediterranean island Rocks every year (5) 16. English county with North and South coasts (5) 17. Capital of the Maldives (4) 18. Charles de Gaulle airport code (3)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 22 May 9 2014

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bulletinbriefing

Industry Insight by...

by Neil W Basnett, chief executive of Elite Travel Group, likens travel agents to walking bibles...

T IS often commented that working in the travel industry is like working in a large family. Even though I would not even like to hazard a guess as to how many are actually employed in travel in different guises in this country, one always bumps into the same people albeit with some having moved on to another company. Because of this family atmosphere, there is always a happy buzz at the various award ceremonies that take place during the course of the year.

One such occasion was the recent Agents Achievements Awards held in London. All the major media publications have their own awards evenings with similar categories being fought over each time.

Although everybody likes to win an award, there can only ever be one winner and colleagues striving to win the same award are generous in acknowledging the winner. There is always next time and it is unusual for the same companies to win each time. It was lovely to have seen two members of our Elite Travel Group having won awards - Carrick Travel and Peakes Travel Elite: it was equally rewarding to see the very resplendent Sally Carrick winning an award for having made a massive contribution to the industry. Fortunately there is alcohol to placate the non-winners! And I have to say that the London Tube strike proved to be something of a damp squib: I travelled in the middle of the day and my journey from Marylebone to Southwark was one of the easiest I have done!

Good travel agents are like walking bibles! It never ceases to amaze me the depth of knowledge that some agents possess to match the huge expectations of clients. Yes, most information can now be easily gleaned by clients themselves if they are prepared to scan on-line for hours on end but what is the point when these founts of knowledge, known as travel agents, can be found on the High Street or working from home? What makes the job challenging is the fact that few clients ever actually want the same: they may often want the same destination but that is where the similarity ends.

Enquiries that I have on the go just today are for a river cruise in Russia, a holiday to Southern Africa taking in South Africa and Botswana and then another itinerary to Nicaragua combined with

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May 9 2014

Guatemala. The same clients have just returned from Vietnam so their tastes are varied! Not only do they want advice about the destinations and hotels, rightly they understandably want to know about the best time to go weather-wise and what to see and do once there: not much then! It is nigh impossible for one person to know absolutely everything about each holiday destination: a good agent, however, knows who to turn to get the best holiday for the clients at the right price - not necessarily the cheapest but at the price best suited to the requirements of the client. As I often say to my own clients: “Never look at what you are paying - look at what you are getting!�

"What makes the job challenging is the fact that few clients ever actually want the same: they may often want the same destination but that is where the similarity ends" Having thought that I would have a few moments away from selling holidays, I plucked up the courage early this morning to go to my dentist. Have you noticed that there is very little conversation required until you have your mouth open, crammed full with instruments and various gadgets that make disgusting noises? That is when the dentist asks you questions and expects immediate answers! This morning’s visit was no different: just at the dreaded moment when I had my mouth full, I was asked what I knew about Puglia as he was having difficulty finding anybody with a knowledge of the region! I was not going to admit that I actually know very little about that corner of Italy so I gave him the necessary assurances that I would be able to find him the perfect holiday. I have spent far too much money over the years at the dentist so this will be pay-back time: the only difference is that the only pain will be the removal of his wallet from his back pocket! www.travelbulletin.co.uk

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newsbulletin Take a cruise on land with WLH FOLLOWING THE success of Warner Leisure Hotels' new 2014 break, ‘Anchors Away – A Cruise on Land’, the hotel group has announced new dates for the virtual tour for 2015 that are available to book now. Virtually transporting its ‘passengers’ on a journey to four different destinations, the concept allows guests to sample dishes, cocktails and fun entertainment from around the world.

In 2015 the on-land cruise will begin in Sydney where guests will get to sample specials from Down Under on the menu, before sailing to Hong Kong to enjoy a taste of the Orient. Then it’s down through the South China Sea and into the Mediterranean stopping at Monte Carlo where a feast of French cuisine will be served before the ship arrives back home in England.

Guests also take part in shipboard classic games including Shuffleboard and Deck Quoits and check their knowledge at multimedia trivia quizzes and game shows.

The midweek break is available to book at Alvaston Hall Hotel in Cheshire starting on January 5, 12, 19 and 26; Lakeside Coastal Village in Hampshire on February 16 and 23 and March 2 and 9; Corton Coastal Village in Suffolk on March 30 and April 6, 13 and 20; and Norton Grange Coastal Village on May 18 and 25 and June 1 and 8.

Prices for a four-night mid-week Anchors Away – A Cruise on Land break at Corton Coastal Village, Suffolk start from £150 per person, based on two adults sharing a standard chalet and the Simply Dine package – full English breakfasts and three-course evening meals.

Solar eclipse tour from Taber Holidays AGENTS WHOSE clients are looking for a unique break can witness a total solar eclipse in the Faroe Islands – one of two places in the world where it can be observed from land next March, and Taber Holidays is offering a four-night tour to take in the event for £1,299 per person.

On March 20, 2015, the moon will move directly in front of the sun and block its rays entirely. This period of totality will last for two minutes on the Faroe Islands and guests on the operator's eclipse tour will join locals in viewing the event. Celebrations will then take place throughout the day with a host of cultural events planned and a focus on local food and drink.

Guests will have the option to stay in either an apartment on a self-catering basis, in a bed-andbreakfast, or embrace the culture and lodge with a local family.

There is also the option for guests to explore some of the archipelago and take part in an optional excursion by coach to Vestmanna followed by a boat trip for £77.

The tour departs on March 17 and includes flights from Stansted with Atlantic Airways, taxes, transfers and accommodation, based on two sharing.

For details call 01274-875199 or see www.taberhols.co.uk

R OYA L INCENTIVE FOR BOOKINGS 131/5/2014

a legendary hotel is reborn

FOR EVERY TWO BOOKINGS MADE FOR A MINIMUM SEVEN NIGHT DURATION, FOR TWO FULL PAYING GUESTS YO U W I L L R E C E I V E A C O M P L E M E N TA R Y S E V E N N I G H T A C C O M M O D AT I O N O N B / B F O R T W O, I N C LU D I N G A N H O U R USE EACH IN OUR C L I M AT O L O G I C A L R O O M AT T H E R O YA L S PA .

THIS INCENTIVE IS FOR ALL SUMMER 2014 BOOKINGS RECEIVED BETWEEN 01/05 /14  31/05/14. THE COMPLIMENTARY ACCOMMODATION CAN BE TAKEN ANY TIME FROM 12TH JANUARY 2015 – 30/12/15 EXCLUDING 15/07/15 – 23/08/15. ANY DATES SELECTED FOR TRAVEL WILL BE SUBJECT TO AVAILABILITY. THE INCENTIVE IS NONTRANSFERABLE AND HAS NO CASH ALTERNATIVE VALUE. ALL CLAIMS MUST BE MADE IN WRITING BY EMAIL WITH PROOF OF BOOKING REFERENCES, TO INFO@LOUISHOTELS.COM. WWW.THEROYALAPOLLONIA.COM

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Dream Destinations In every issue this month, we will remind you of the Travel Bulletin Star Awards available in each of the industry sectors - and this week it's the turn of the 'Dream Destinations'. Take a look at the 2014 categories in this sector and decide who, for you, has stood out from the crowd. A previous winner also reflects on their Star Awards experience and their relationship with the trade...

2014 Dream Destinations categories

Winner's Words

There are eight categories to vote for in Dream Destinations. They include:

Last year's winner under the 'Best Support Acts' category for 'Star Tourist Office for Incentives & Fam Trips' went to Visit California. Here, the tourist office's travel trade director, Bethany Bond, reflects on last year's win and looks forward to what this year's Star Awards hold in store...

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Star Europe Tourist Office

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Star Middle East Tourist Office

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Star Australasia Tourist Office

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Star South America Tourist Office

What made winning your award so special last year?

The SuperFAM for us is one of our cornerstone programmes, and now in its 7th year. To gain recognition of this essentially eightmonth long programme was amazing!

Star North America Tourist Office

How have you continued to work with the trade?

Training remains a huge focus as our biggest hurdle in gaining sales to California is getting agents to understand it better. Once sales staff understand our key messaging of diversity and abundance, then the sale is easy. We’ve taken a huge number of agent fam trips to California this year, and in June we are bringing a delegation of 21 California companies to the UK for two training roadshows in London and Manchester on 12th and 13th June.

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Star Caribbean Tourist Office

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Star Africa Tourist Office

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Star Asia Tourist Office

Agent voting is open until 6th June 2014. You can fill in the voting form online at www.travelbulletin.co.uk/ awards/the-voting or complete the printed form accompanying this week's issue. Remember there are some fantastic prizes to be won in a free prize draw.

What developments in the industry as a whole do you think that agents should be aware of?

In the past couple of years, Brand USA has been an effective resource and it’s great that there is now a national tourist board to promote the USA as a whole. I would suggest that agents check out their programmes on offer and sign up to their newsletters.

What new developments have you announced since last year?

We have rebranded with a new tagline and brand platform called ‘Dream Big’. A ton of new and exciting content was developed, agents can have a look here: http://dream365.visitcalifornia.com What are you most looking forward to at this year's Star Awards event?

The entertainment and compère are always a nice surprise – the Star Awards always has the best acts.

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portugal&madeira MADEIRA'S GALO Resort offers a range of sport and activities for guests including a diving school, kayaking, stand-up paddling, snorkelling and windsurfing. The property is located on the waterfront, and offers three separate hotels, with private resort beach 'Lido Galomar' offering year-round access to the ocean and salt water pool. Other onsite facilities include a fitness club, squash/volleyball courts, wellness area, indoor pool, spa, jacuzzi and saunas, plus a range of exercise classes.

Agent booking incentive from Anatolian ANATOLIAN SKY Holidays is poised to launch its latest brochure for holidays to Madeira at the end of this month, which will include the neighbouring island of Porto Santo, as well as a choice of city breaks to Lisbon and Porto.

To coincide with the launch, the company is offering £10 Love2Shop vouchers to agents making bookings to Madeira for autumn/winter 2015.

The operator’s programme in Madeira includes a choice of character ‘quinta’ hotels in and around Funchal, modern seafront hotels, spa breaks and more, ideal for breaks throughout the year, with plenty of culture and scenery to explore.

For more information visit www.anatoliansky.co.uk or call 0844-273 3585.

New 'Walks & Wine Tasting two-country tour from Explore EXPLORE HAS introduced a 'Walks and Wine Tasting' tour that takes in Portugal and Spain.

The itinerary offers a journey from Madrid to Porto through the Ribera del Duero region of Spain and the Douro wine lands of Portugal.

Guests can sample regional vintages at local bodegas and take in the countryside, national parks and river gorges while visiting historic cities and villages along the way.

Prices for the 12-day option lead in at £1,276 per person including flights; 11 nights' breakfast accommodation, transport and the service of a tour leader and cook.

The operator is also highlighting an eight-day Levada Trails Of Madeira itinerary that follows Madeira's characteristic 'levadas' (narrow irrigation channels). Guests can walk some of the best trails on the volcanic island and hike the 'balcony walk' - a path hewn into the cliff face - to the summit of Pico Ruivo, as well as spend time in the capital Funchal. Prices lead in at £758 including flights, seven nights' breakfast accommodation, transport and the services of a tour leader and driver.

For further information see www.explore.co.uk or call 0844-499 0901.

Algarve properties from £83.50 per night with SuperBreak CUSTOMERS LOOKING for a break on the Algarve, but who prefer to be away from the key resorts, can now book two new hotels through SuperBreak.

Both offer rural locations and cater for the four-star market and can be booked as accommodation-only or as part of a flight inclusive package with full ATOL protection.

The four-star Praia Verde

Boutique Hotel in Castro Marim offers an outdoor pool and is 800 metres from Praia Verde beach and a five minute drive from Monte Gordo. Each room includes a fully equipped compact kitchen, while free on-site parking is also available. Prices in June start from £83.50 per person, per night including breakfast.

Meanwhile, flight-inclusive packages at the four-star Vila Monte Resort in

Moncarapacho lead in at £310 which includes two nights' breakfast accommodation and flights from Gatwick in June.

The hotel is located in the rural Algarve, ten minutes from the beach, and the property offers a restaurant and spa.

All packages are fully commissionable and bookable online at www.superbreak.com/agents For details call 01904-436000.

Launch of Lisbon Golf Passports offering three rounds from €165 per person ORIZONTE LISBON Golf, the management brand for seven unsung layouts close to the Portuguese capital, has launched a new English version of its website and has unveiled a range of new golf passports.

Featuring descriptions, galleries and overview plans for all courses, plus a guide to key attributes of the region, the new website – en.orizontegolf.com – also includes live news and weather feeds, plus information on airlines flying direct to Lisbon from ten UK and Irish airports.

In terms of value, golfers can choose from a selection of three and five-round passports and enjoy golf at a range of

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courses including Quinta do Peru Golf and Country Club, Aroeira and Ribagolfe, with prices starting from €165 per person for a three-round package.

ORIZONTE’s three-round golf passports include the chance to play 18 holes at Quinta do Peru and both courses at Aroeira or rounds at Ribagolfe I, Ribagolfe II and Santo Estêvão for 55 a round per person.

Alternatively, golfers can select the ‘5-Round Passport’ which offers the choice of all six golfing venues from €275 per person (no course can be played more than twice).

To book or for further information email info@orizontegolf.com

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portugal&madeira The Azores hosts debut volcano supermarathon this month

SURFERS LODGE Peniche, a high end surf lodge in Peniche (a small Portuguese fishing town) has opened. The property provides guests with an intimate, homely environment that combines original design with a surf school for guests of all standards, as well as the opportunity to explore the unspoilt, wild and rugged coastline. The Lodge has 17 guestrooms including two dormitories and two luxury suites. A one-night stay in a double room costs from €118 while a one-night stay in a suite leads in at €149 - both in low season. A oneweek surf package staying in a Suite costs from €992.50 per person based on two sharing and includes five days' surf training, yoga, three meals daily and one massage.

For details see www.surferslodgepeniche.com or email info@surferslodgepeniche.com

A RUNNING event covering a distance longer than a marathon will take place for the first time in the volcanic islands of the Azores on May 24.

“The Azores Trail Run” will launch on the European Day of Parks & Wildlife in the protected landscapes of the Nature Park of Faial on Faial Island, and will see enthusiasts take to one of two intense, lush and rocky trails, the Faial Ultra Coast to Coast and the Trail of Ten Volcanoes.

Longer than a Marathon at 52 km, the Faial Ultra Coast to Coast trail starts near the historic fishing port and lighthouse of Bocca da Riberinha on Faial’s east coast, taking in a range of protected volcanic formations. At the Calderia (one of the largest in the world at 2 km wide) in the centre of the island, the Trail of Ten Volcanoes (the size of a half marathon at 21 km) joins the Faial Ultra Coast to Coast trail.

From here, participants will take in ten volcanoes and rare flora and bird life across nearly half of the island, passing through areas such as the Lavada with its rail bridge, tunnel and an ancient basaltic volcanic cone. The running trail ends at Capelinhos, a dramatic and unusual landscape on the coast which was created during one of the world’s best documented volcanic eruptions in 1957.

The running event aims to promote and celebrate the islands’ biodiversity and the sustainable tourism activities on offer along its trails such as walking, hiking and cycling. Other activities on offer include climbing, canyoning, paragliding, sailing, canoeing, kayaking, surfing, whale-watching, scuba diving and swimming with dolphins.

Fitness enthusiasts can enjoy a week of cycling on Ponta Delgada with Saddle Skedaddle, before hopping on a plane to Faial Island for the Azores Trail Run. Skedaddle’s self-guided road or leisure cycling option costs from £815 per person excluding flights. An extra week in Faial for the Azores Trail Run starts from £975 per person and includes flights from Ponta Delgada to Horta, car hire, hotel accommodation and entry to the Azores Trail Run. To book call 0191 2651110 or for details visit www.skedaddle.co.uk and www.azorestrailrun.com/2014/registration

New 'Walks & Wine Tasting' two-country tour from Explore EXPLORE HAS introduced a 'Walks and Wine Tasting' tour that takes in Portugal and Spain. The itinerary offers a journey from Madrid to Porto through the Ribera del Duero region of Spain and the Douro wine lands of Portugal.

Guests can sample regional vintages at local bodegas and take in the countryside, national parks and river gorges while visiting historic cities and villages along the way.

Prices for the 12-day option lead in at £1,276 per person including flights; 11 nights' breakfast accommodation, transport and the service of a tour leader and cook.

The operator is also highlighting an eight-day Levada Trails Of Madeira itinerary that follows Madeira's characteristic 'levadas' (narrow irrigation channels). Guests can walk some of the best trails on the volcanic island and hike the 'balcony walk' - a path hewn into the cliff face - to the summit of Pico Ruivo, as well as spend time in the capital Funchal. Prices lead in at £758 including flights, seven nights' breakfast accommodation, transport and the services of a tour leader and driver.

For further information see www.explore.co.uk or call 0844-499 0901.

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portugal&madeira New Platinum golfing package & master classes launched at Conrad Algarve THE CONRAD Algarve Hotel, which opened last year, has introduced a new Platinum Golfing Experience package.

It includes four nights in a deluxe room including breakfast; three evening meals with a glass of Champagne; a round of golf at both Laranjal and Monte Rei; an extra round of golf at a course of the guest’s choice, with all equipment provided; and unlimited range balls before play to ensure a proper warm up.

The major golf courses include the Ocean Course and Royal Course in Vale Do Lobo, and the three championship golf courses in Quinta Do Lago - all a stone’s throw away from the hotel. The property also offers a Golf Concierge Service with the PGA Golf Pro Fernando Nogueira. Golf-loving guests can choose from either an à la carte golf experience tailored

to their needs or from a pre-prepared list of activities.

The hotel has also partnered with Tour Master Classes, a new coaching programme where golfers can learn the tips or secrets of top tour players. Guests will have the opportunity to play with and be coached by European Tour winners on a selection of Quinta do Lago’s courses. The next Tour Master Class will run from October 14-16, with further dates to be announced for 2014. Prices for the new Platinum Golfing Experience start from ₏2,400 per room based on two people staying for four nights. Rates at Conrad Algarve start from ₏164 based on two adults sharing a grand deluxe room on a bed-andbreakfast basis.

For more information see www.conradhotels.com/algarve

Sunvil Discovery expands Portugal programme with new selection of properties SUNVIL DISCOVERY has introduced an extended programme to Portugal’s Centro region, with new properties ranging from grand historic townhouses to rural village casas, and a new Casa da �nsua itinerary exploring the region’s heritage and cuisine, based in a Baroque manor house.

The operator's suggested itineraries include a four-night stay in Casa da Ă?nsua which offers convenient access to villages, beaches and rugged mountain

ranges. Prices lead in at ÂŁ472 per person including breakfast accommodation, five days’ car hire, a welcome drink, three-course evening meal, a ‘Serra cheese’ or ‘fruit jam’ workshop and entrance to Casa da Ă?nsua’s Centro Museologico, an on-site collection of historic artefacts from the property.

Alternatively, a seven-night 'Centro and Alentejo, perfect partners' combines the two regions that remain

unblemished by mass tourism.

The trip begins in the historic city of Evora, with its cobbled streets and intricate architecture, before venturing away from the city to pass through wine estates, wild landscapes and sandy beaches.

Prices start from £950 including breakfast accommodation, flights from Gatwick and eight days’ car hire.

For details or to book call 020-8758 4722 or visit www.sunvil.co.uk

D /Z

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portugal&madeira New Madeira properties from Classic CLASSIC COLLECTION Holidays is featuring more properties in Madeira for summer, with the addition of four new properties to its existing portfolio of 28 hotels and quintas.

The company's head of purchasing, Gary Boyer, said: "We are using our long-standing favourable relationships with hoteliers to secure as many special offers as possible making the island, which is already at least 30% cheaper than many other short–haul destinations, an unbeatable value for money resort. And with customer feedback remaining amongst the highest for any of our destinations, we are confident that Madeira will maintain its position as one of the most well-loved holiday destinations on the UK market."

Of the four new hotels added , Quinta do Lorde is part of the resort complex with the same name in Canical marina, the Four Views Baia, and offers a peaceful location in the hills above Funchal, as does the newly added Choupana Hills Resort & Spa. Meanwhile, the LTI Pestana Grand overlooks the ocean on Funchal seafront with access to the capital’s 3km long coastal pedestrian promenade. Prices are instantly available for holidays including direct flights from 12 UK airports and Dublin, to Funchal. A direct service from Gatwick to Porto Santo island is also available, and the company offers quotes for Business Class seats on scheduled flights and room upgrades to sea views, junior suites and suites.

Twin centre and multi-centre holidays between Madeira, Porto Santo, the Algarve and Lisbon can also be tailor-made.

For details call 0800-008 7288 or visit www.classic-collection.co.uk

Portugal Tourist Office announces increase in UK overnight stays & expects similar success for 2014 LAST YEAR, UK visitors accounted for seven million overnight stays in Portugal, an increase of 8.6% on the previous year.

Last year also proved to be a successful year for tourism in Portugal with visitor numbers increasing from both the UK and global markets.

Guests from the UK market alone reached 1.4m, up 7.4% from 2012 and generated revenue in the region of 1.5bn, an increase of 4.2%. The British market currently ranks first in terms of importance amongst the main inbound markets.

Filipe Silva, UK director of Turismo de Portugal expects that 2014 will be a similarly successful year. He said: "TAP Portugal, BA, Jet2.com, Ryanair, easyJet, Monarch, Thomson and FlyBe have all added flight capacity to all four of Portugal’s airports, suggesting demand for flights to Portugal is increasing.

“We believe this is due to the diverse product we have on offer - from cities, beaches, golf, nature and culture, to world-renowned gastronomy and wine.

“Throughout this year we will continue to work closely with tour operators and travel agents within the industry to promote the country’s latest developments and products, and hopefully in turn, attract more visitors.”

For more information see www.visitportugal.com

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middleeast

MOUNTAIN KINGDOMS offers an 11-day Trek to Petra & Wadi Rum in Jordan led by expert guides. The moderate trekking itinerary has been designed to offer travellers the chance to see varied and desert landscapes, combined with some of the region’s historical sights.

Highlights include views of the ‘Treasury’ on entering the ancient Nabatean City of Petra via a rock gorge; a walk from Little Petra to ‘the Monastery’; a night in a Bedouin tent in Wadi Rum; and a visit to the Dead Sea. One night will also be spent at the Wadi Feynan Eco-lodge, which uses solar power and is mostly lit by candles. Prices start from £2,295 per person including flights, accommodation in three- and four-star hotels, full service camping and most meals. Group departures are offered in October and next April, while private departures and tailor-made holidays are available on alternative dates. Group departures are available from October 9-19 from £1,845 land-only and £2,295 including flights or April 2-12, 2015 from £1,845 land-only. A minimum of five and a maximum of 12 people are permitted on group tours and walks take place on seven out of 11 days. Breakfast accommodation is provided in Amman, with all meals provided elsewhere.

For details see www.mountainkingdoms.com

Renewed growth for Abu Dhabi's hotel occupancies ABU DHABI’S 149 hotels and hotel apartments saw a 33% year-on-year jump in guests during February when occupancy reached 81% - 4% up on last year.

Figures released by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) showed that 262,193 guests checked into the emirate’s accommodation during February, delivering a 21% month-on-month rise to 815,718 guest nights.

The largest overseas guest market in the first two months of this year was the UK with 32,428 British guests checking into the emirate’s accommodation, a 31% lift. They accounted for 136,333 guest nights, 15% up year-on-year, with stays averaging just over four nights.

Deputy director general of TCA Abu Dhabi, HE Jasem Al Darmaki, said: “February was rich with gourmet, cultural, B2B, entertainment and sporting events and these contributed to our record month. We are encouraged by the growth in occupancy levels and are focusing on increasing the average length of stay, which currently stands at just over three nights and on building the average room rate.”

Yas Waterworld

ATTRACTION WORLD has added new add-on options in Abu Dhabi - at Yas Waterworld and Ferrari World, both of which lead in at £46 per person (four years and above).

Yas Waterworld features 43 rides, slides and attractions, while Ferrari World features rides and attractions designed to tell the Ferrari story in ways which will appeal to a broad audience of different ages and interests.

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Qatar Tourism Authority highlights free Doha excursion THE QATAR Tourism Authority has teamed up with Qatar Airways to offer free Doha excursions for passengers who are passing through Doha.

Passengers travelling with Qatar Airways will now have a unique transit experience with those who have between five and 12 hours between flights in Doha able to take advantage of the free city tour.

The tour takes three hours and includes visits to some of the key landmarks around Doha city including the Museum of Islamic Art, Katara Cultural and Heritage Village, The Pearl Qatar and Souq Waqif. An English-speaking guide is on hand to provide information and insights about Doha for the duration of the tour.

For further information visit www.qatartourism.gov.qa

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middleeast Dubai debut for new children's hotel from Rotana

ROTANA HAS announced the inauguration of its new hotel in KidZania, an educational environment for children and parents to enjoy, at The Dubai Mall in the UAE. The hotel’s design mimics the layout of a real Rotana property with a dedicated space for a lobby, Zen the spa and restaurant lookalikes.

Children aged four to 16 years will have the opportunity to participate in three 20-minute roleplaying activities, including working as a receptionist – room reservation, restaurant officer and as housekeeping colleagues.

Each activity is designed to introduce budding hospitality professionals to the working atmosphere at Rotana and the skills they need to flourish in the hospitality industry.

Ritz-Carlton Abu Dhabi unveils new beachfront spa

THE ESPA spa located within the Venetian Village at The Ritz-Carlton Abu Dhabi, Grand Canal has officially opened.

The beachfront spa is situated on two levels and features two Moroccan hammams, saunas, marbled steam rooms and 16 treatment rooms.

Separate male and female outdoor relaxation areas with private plunge pools are also offered, along with a 1,600sq m outdoor swimming pool. Pace e Luce beauty salon, located within the spa, also provides hair, nail and make-up services.

Situated on the Grand Canal overlooking the Sheikh Zayed Grand Mosque, the 57-acre hotel offers a choice of luxury accommodation options including 85 private villas and four suites.

For more information or to book email abudhabi.spa@ritzcarlton.com or visit www.ritzcarlton.com

Explore adds seven-day cycling tour in Jordan for £1,280 EXPLORE HAS added a seven-night 'Cycle Jordan' tour to its programme.

The itinerary takes guests to explore the beauty and cultural heritage of Jordan.

After the Crusader Castle of Shobak and a float in the Dead Sea, guests can follow the King's Highway to the rock-hewn 'lost' city of Petra, ride down to the southern desert and spend a night under the stars in Wadi Rum at a Bedouin camp.

Prices for the nine-day cycle tour lead in at £1,280 per person including flights; seven nights' hotel and one night camping accommodation, all with breakfast; one dinner; transport; and the service of a driver, local guides and a tour leader/cycle guide.

For further information or to book visit www.explore.co.uk or call 0844-499 0901.

Qatar Airways announces plans to debut first A380 on Heathrow route in June QATAR AIRWAYS’ anticipated arrival of its A380 fleet has moved one step closer, with the announcement that from June 17 the aircraft will commence operations on the popular Heathrow route from Doha’s new hub, Hamad International Airport.

The first of 13 such aircraft on order, the carrier is set to receive three A380 aircraft in quick succession this summer and the new aircraft will commence operations on

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the QR003 and QR004 Heathrow route.

Featuring a tri-class configuration of seating in First, Business and Economy Class over two decks, the A380 is the largest passenger jet in the world. The new First Class seat features a 90-inch seat pitch, transforming into a fully flat bed, together with a choice of entertainment options displayed on individual 26inch TV screens.

The airline's CEO, Akbar Al Baker, said: “It is a

May 9 2014

significant moment in our airline’s history to welcome these aircraft into our rapidly expanding fleet.

Operating on the Doha to Heathrow route, these aircraft, with their customised cabins, will set a new level of comfort for our passengers, who will also benefit from a smooth and pleasant passenger experience at the world’s newest airport, Hamad International Airport, the soon to be opened new home of Qatar Airways.”

The carrier is also

celebrating a year of intensive fleet growth and recently became a member of the oneworld global alliance network. In addition to the 13 A380 aircraft the airline currently has on order, the carrier is also set to welcome the first of 80 A350 aircraft this year, as Airbus’ launch customer. This forms part of the company's plans to significantly expand its fleet with 300 additional aircraft on order, worth more than US$50bn, including the Boeing 787 and 777X.

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middleeast Dubai property additions from Virgin with prices from £765 for three nights VIRGIN HOLIDAYS has added two new luxury hotels in Dubai, the Waldorf Astoria Dubai Palm Jumeirah and the Sofitel Dubai The Palm Resort & Spa. The company's worldwide product development executive for the Middle and Far East, Caron Streeter, said: "The Waldorf Astoria Dubai Palm Jumeirah offers its own unique blend of contemporary luxury, exceptional amenities and unparalleled service.

With world-class facilities, including two temperature-controlled swimming pools to lounge by, a private stretch of pristine beach and

watersports in abundance, the fivestar property also offers a temping spa treatment menu and a range of dining options.

"Meanwhile, Sofitel Dubai The Palm Resort & Spa is a Polynesian-style resort and offers three swimming pools, its own private stretch of beach, a kids' club and the option to upgrade to a suite with 24-hour butler service."

A three-night stay at the Waldorf property leads in at £799 per person including scheduled flights with Emirates from Heathrow, half-board accommodation and transfers. The

price is based on two adults sharing for a June 5 departure and includes all applicable taxes and fuel surcharges.

A three-night stay at the Sofitel property, including scheduled Emirates flights from Heathrow, breakfast accommodation and transfers costs from £765. It is based on two sharing for a June 5 departure and includes all applicable taxes and fuel surcharges.

For further information or to book see www.virginholidays.co.uk or call 0844-557 3859.

OMAN'S 'GREEN mountains' will see the launch of one of the country's most sustainable hotels this month with the opening of the Gold EarthCheck standard design resort of Alila Jabal Akhdar. Ideal for adventure travellers and nature lovers, the property - which is located 2,000 metres above sea level - overlooks a dramatic gorge with views of the Hajar Mountains and offers 78 suites and villas. Scott Dunn offers four nights at the hotel from £1,590 per person based on two sharing a Mountain Room on a half-board basis, including private transfers and flights with Oman Air. For details see www.scottdunn.com or call 020-8682 5075.

For more information on the property see www.alilahotels.com/jabalakhdar

New eight-day Israel option from Titan TITAN HAS introduced 'Israel -Discover the Promised Land', an eightday tour that follows in the footsteps of Christ in Bethlehem, Nazareth, Jerusalem, Capernaum and Galilee.

Guests will learn the story of the heroic, illfated ‘last stand’ at Masada and visit historical monuments such as the Roman-era Herodian Mansions and the Yad Vashem, a memorial to the victims of the Holocaust.

Prices lead in at £1,499, offering savings of up to £150 per person, and include excursions and half-board accommodation in high quality hotels throughout.

For more information visit www.titanagents.co.uk or call 0800-988 5166.

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Discounts on Iran tour from Undiscovered Destinations UNDISCOVERED DESTINATIONS is currently offering a discount of £395 per person on its 'Iran – Treasures of Ancient Persia' tour, which departs in March next year.

The 15-day escorted group tour visits the cities of Shiraz and Isfahan, home to some of the most unique Islamic architecture, as well as the desert city of Yazd, a centre of the ancient Zoroastrian faith. Guests will stay in small villages and camp with nomads to experience traditional Iranian hospitality, and spend the night in a carefully restored caravanserai.

The usual price of the tour is £2,145 per person based on a twin/double share with breakfast and some lunches/dinners (excluding flights). A single supplement is applicable of £350 and the company limits the number of people on the tour to 12.

A departure, starting in Tehran on March 28, currently leads in at £1,750, offering a saving of £395 per person and the offer is valid for bookings made by June 30, subject to availability.

For more information see www.undiscovered-destinations.com or call 0191-296 2674.

EMIRATES HAS launched an app for iPad which is now available from the App Store.

The new addition allows users to select seats and meals; manage their frequent flyer accounts; check-in online; download their boarding pass; track the exact position of flights on the ‘Live Flights’ map; and access information about the airline’s exclusive lounges (First and Business Class passengers only).

Personal flight details and product and service information is stored in the app so that users can view the details offline.

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middleeast Cunard's Queen Elizabeth returns to Abu Dhabi We asked our staff the following question this week: When was the last time you wrote a letter to someone on paper?

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk I wrote to the Cub Scouts leader confirming my son's place at Cub Camp

Editor: Lauretta Wright lauretta.wright@travelbulletin.co.uk Not really a letter but a get well soon note & card to my 92year old neighbour!

Assistant Editor: Jill Sayles jill.sayles@travelbulletin.co.uk Contributing Editor: Paul Scudamore post@travelbulletin.co.uk A month ago to accompany a birthday card to a chum. And used a proper fountain pen!

Sales Director: Simon Eddolls simon.eddolls@travelbulletin.co.uk Last week

Advertisement Manager: Tim Podger tim.podger@travelbulletin.co.uk To the British Embassy begging for visas to come to the UK

Online Sales Manager: Nick Boocock nick.boocock@travelbulletin.co.uk Do 'Thank You' letters count?

Account Manager: Bill Coad bill.coad@travelbulletin.co.uk Can't really remember - it could of been when I applied for my first job!

Sales Executive: Chris Gascoine chris.gascoine@travelbulletin.co.uk I can't right.

Sales Executive: Matt Gill matt.gill@travelbulletin.co.uk A love letter to Simon XOXO

Senior Designer: Genaro Santos genaro.santos@travelbulletin.co.uk Assistant Designer: Nicky Valsamakis nicky.valsamakis@travelbulletin.co.uk

CUNARD’S QUEEN Elizabeth, which is the latest ship to be named after the current monarch, spent a day in Abu Dhabi’s Zayed Port last month as part of her 2014 World Cruise.

The ship will return to the UAE’s capital next April to join the line’s flagship Queen Mary 2 as one of two scheduled ports of call for the line’s 2015 world cruise programmes celebrating its 175th anniversary.

TCA Abu Dhabi recently started a destination promotion at Cruise Shipping Miami with ADPC, Dubai and Oman partners to encourage more cruise lines to consider Abu Dhabi as a home port and seasonal call destination in Arabian Gulf itineraries for their 2015/16 winter cruise season. The emirate is also developing plans for a permanent cruise terminal at Zayed Port and a stopover ‘Desert Island’ beach experience in its Western Region, both expected to feature in cruise itineraries for the 2015/16 season.

JUSTIN TIMBERLAKE will be performing at the du Arena on Yas Island in Abu Dhabi as part of his global tour. The Yas Viceroy Abu Dhabi is offering a two-night Justin Timberlake concert package from £374 per room, based on two sharing, including breakfast, a ticket to the concert on May 23 and transfers to Yas Beach, Yas Waterworld, Ferrari World and other attractions on Yas Island.

For details see www.viceroyhotelsandresorts.com

On The Go issues Middle East & Morocco brochure ON THE Go Tours has released its 2014/15 Middle East & Morocco brochure featuring a selection of group tours, family holidays, festive departures and tailor-made inspiration for Egypt, Jordan, Israel and Morocco.

All tours are led by local English-speaking guides and take in key highlights, as well as off-the-beaten track experiences.

As examples, an eight-day Totally Jordan itinerary combines the Roman ruins of Jerash, lost city of Petra, desert of Wadi Rum, biblical site of Mt Nebo and the Dead Sea, with weekly departures leading in at £849 per person.

Alternatively, a six-day Israel Explorer uncovers the highlights of ancient Israel, from the lively 'white city' of Tel Aviv and Old Jaffa, to Jerusalem, the inspirational Holy Land and buoyant Dead Sea, with monthly departures from £999.

For more information see www.onthegotours.com

To Genaro telling him he is the greatest of all time!

Production: Erica Sesay production@travelbulletin.co.uk In School

Circulation Manager: Jim Merchant post@travelbulletin.co.uk Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd University House, 11-13 Lower Grosvenor Place, London, SW1W 0EX, Tel: 020-7834 6661 Printed by: Wyndeham Grange Limited Subscriptions are £125 p.a. £195 overseas ISSN: 0956-2419

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puzzlesolutions Crossword: Across: 1. PULLMAN, 5. TUI, 7. MANOS, 8. ELBOW, 9. IRAN, 10. ARAN, 13. IXIA, 15. CHAD, 18. CHINA, 19. KAVOS, 20. GOA, 21. ESTONIA. Down: 1. POMPEII, 2. LANAI, 3. MUSCAT, 4. NOEL, 5. TABER, 6. IOW, 11. NICOSIA, 12. PHUKET, 14. IBIZA, 16.

DEVON, 17. MALE, 18. CDG.

Highlighted Word: LONDON Travagrams: (top) Toulouse

(bottom) Marriott

Where Am I?: Avignon

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May 9 2014

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