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September 7 2012 | ISSUE NO 1,793 | www.travelbulletin.co.uk
Turkey Looking beyond the mass market for great value and specialist experiences
W-AITO-Go! how one travel agent is fighting industry threats puzzle bulletin win a ÂŁ50 Hotel Chocolat voucher by playing Su Doku seat-only a round-up of the latest airline developments
winter sports why it's time to get a piste of the action
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Just 21/2 hours away cometotunisia.co.uk
Basking in over 12 hours of gorgeous sunshine every day in summer and some of the most beautiful beaches on the southern Mediterranean coast, Tunisia will surprise, delight and amaze. But there’s much more to Tunisia than just wonderful beaches. You can marvelattheÞnestsurvivingRomanruinsintheworld,experiencethe mighty Sahara, rise to the challenge of our world-class golf courses or enjoyablissfulThalassotherapyspasessionatyourluxuryhotel. Tunisia is only 21/2hoursßightaway,butasitÕsoutsidetheeurozone,youÕll Þndyourmoneygoesfurther.TunisiahassomuchtooȔer,youÕllÞndthat your customers will want to return again and again.
For more information about Tunisia and for further details about transport, attractions and accomodation visit cometotunisia.co.uk or email email@example.com or call 020 7224 5561 Search: ‘Come to Tunisia’ on
Top Tunisia Facts ¥ Just 21/2 hours from London ¥ Fantastic year-round weather ¥ Beautiful Mediterranean beaches ¥Excellentvalueformoney ¥Greatchoiceofluxuryhotels ¥ Delicious traditional cuisine ¥ Thousands of years of history ¥Highqualityluxuryspas ¥ Stunning Sahara desert Popular resorts ¥ Port El Kantaoui ¥ Yasmine Hammamet ¥ Djerba
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BAVARIAN BRAVO... Monarch Airlines, in conjunction with sister trade operator Avro Flights, recently hosted agent events in Leeds, Manchester, Birmingham and London to celebrate the launch of its new flight programme to Munich. The events were supported by various Bavarian tourism authorities as agents learnt more about the city of Munich, Bavaria and the Tirol areas. Agents were treated to beer and traditional Bavarian food and several agents won flights and accommodation across Bavaria. Pictured from the left are: Melanie Reif, Munich Tourist Board; Sabine Ostermair, Munich Airport; Gary Anslow, The Monarch Travel Group; Holger Gassler, Tirol Tourist Board; Hannah Dompke, Munich Airport; Claudia Mitchell, Bavaria Tourism; and Pablo Edmundson, Monarch Airlines.
This Week news 3
Cover Pictures: Main - Asina Hotel Datca - Anatolian Sky
Inset - Chicago
the latest industry surveys, product developments & new launches
your chance to win an SLR camera worth more than £300 how one travel agent is fighting industry threats win a £50 Hotel Chocolat voucher by playing Su Doku Shearings marks 2013 river cruise expansion with agent incentive which sales executive never leaves the house without his hair product? a round-up of the latest airline developments why it's time to get a piste of the action looking beyond the mass market for great value and specialist experiences
Debut Cuba programme for 2014 from Star Clippers STAR CLIPPERS is to sail to Cuba in 2014 for the first time, offering four itineraries that explore the island in depth, with a pre- and post-cruise option to stay in Havana. The programme will be offered on the 170-passenger Star Flyer, which will split the winter of 2013/14 between Costa Rica and the Caribbean. As an example of prices, a 14-night sailing departing on February 2 travels from Costa Rica to Cuba via the Panama Canal, calling at Drake Bay and Golfito (Costa Rica); Isla Gamez, Isla Iguana and Balboa (Panama); San Andres and Providencia (Colombia); George Town and Little Cayman (Cayman Islands) and Casilda (Cuba). Prices lead in at £2,440 plus £245 port charges, cruise-only. For details call 0845-200 6145 or visit www.starclippers.co.uk
Neilson summer survey shows UK consumers prefer to book holidays in short term NEILSON HOLIDAYS recently issued a consumer holiday survey to establish what consumers look for when booking a summer holiday, their booking trends and how they choose the destination. The company's Beachclub and Sailing product offers nine Beachclubs in Turkey and Greece. As part of the survey, the operator therefore wanted to gauge consumers’ thoughts on travelling to Europe and in particular Greece following recent reports on the Eurozone crisis. The survey found that 78.6% of those surveyed were not deterred by recent news coverage of Greece, with 40.7% saying they are more likely to have their summer holiday in Europe this year compared to previous years. The results also showed holiday planning tends to take place over the short term rather
than the long term, with 40.4% of consumers saying they book their summer holiday two to five months in advance while 25.8% opt for a late deal. When asked what they look for when booking a summer holiday aside from cost, 28.2% of UK consumers surveyed said they look for a reputable tour operator while 24.8% look for excellent customer service. For families looking to book a last minute holiday for half-term, the company is offering family savings for the October school holiday. Prices lead in at £2,896 for a family of four (two adults and two children) including daily breakfast, lunch and four evening meals, flights, transfers, kids’ clubs, activities and tuition (subject to availability). For more information or to book call 0845-070 3460 or visit www.neilson.co.uk
September 7 2012
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newsbulletin Semi-inclusive spa packages from La Manga Club SPAIN’S FIVE-STAR La Manga Club has launched semi-inclusive spa packages. As an example, a fournight stay including three treatments costs from €411 per person. Available for three months from November 1 including Christmas and New Year, the discounted break features a daily spa treatment and breakfast accommodation at the resort’s four-star Las Lomas Village apartments. Guests are able to exchange their spa session for another activity including a round of golf, a tennis lesson or a leisurely lunch. For more information or to book email firstname.lastname@example.org or visit www.lamangaclub.com
New analysis concludes ski industry is not in terminal decline A NEW Snowcarbon Journey Planner has been launched to enable agents to easily view and compare recommended train travel itineraries to ski resorts across the Alps for their clients. Assembled in conjunction with a number of rail companies, the planner displays the best daytime and overnight journeys for 32 ski resorts, including transfer information from stations to resorts up to 12 months in advance. The planner is also available as an iFrame for other Websites to use on their travel sections so that ski resorts, tour operators and accommodation providers will be able to communicate train options more effectively. Daniel Elkan, co-founder of the company, said: “Resorts, tour operators and accommodation providers have always had the same problem. They want to highlight rail options but had no effective way to communicate schedules to skiers planning holidays. Now they can proactively promote train access and options to skiers, from an accurate, updated, comprehensive central information source. That means more skiers having stress-free, enjoyable journeys, and better ski holidays.” (Winter Sports – page 19)
From Manchester to the Med with Jet2.com & Jet2holidays JET2.COM AND Jet2holidays have introduced two new destinations for summer 2013 from Manchester Airport to the islands of Corfu and Menorca, bringing the northern leisure airline’s destination total to 38. More than 1,000 seats are available weekly to Menorca, flying three times a week from May 11, 2013 with flights from £49 including taxes. Weekly flights to the Greek getaway of Corfu will start from May 20, 2013 from £69 including taxes. Manchester holidaymakers can choose package holidays to both destinations from £269 per person for flights, transfers and seven nights in a three-star hotel on a self-catering basis. For more information see www.jet2.com and www.jet2holidays.com
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newsbulletin Tweets of the Week Who’s saying what on Twitter... @ClassicHols Luxury Deal of the Day, 4* H10 Rubicon Palace, Lanzarote, 7 nights, half board from £729 pp, departing 7 October http://snd.to/bqkT @NCL_UK Check out the rockin' entertainment that will be offered on Norwegian Breakaway! http://bit.ly/ONfzoU @CosmosHolidays We're excited to be able to share the latest improvements on our website with you. This picture tells the story! http://ow.ly/i/TkMY
Savings of up to £2,073 per couple with Cox & Kings’ private holidays to Sri Lanka COX & Kings has launched a new buy one get one half price offer for two people booking on its 12-night Exclusive Sri Lanka private tour. The journey explores ancient cities, tea plantations and the sacred town of Kandy, while staying in boutique hotels, and ends with a threenight stay on one of Sri Lanka’s tropical beaches. The 14-day tour also includes a visit to the Pinnewala elephant orphanage, three nights at the Jetwing Vil Uyana in Sirigiya, two nights in Kandy and three nights at
the Ceylon Tea Trails, a collection of converted colonial tea planters’ bungalows. Prices lead in at £3,845 for the first traveller and from £1,922 for the second, offering savings of up to £2,073 per couple. The offer is based on two adults travelling together on a twin share basis and is valid for all new bookings made before September 30, with travel being completed between November 1-30. For more information call 020-7873 5000 or visit www.coxandkings.co.uk
@Monarch Very proud to announce that number one British woman skier Chemmy Alcott is our ski ambassador! @stex_newtrains We have some great 2 for 1 offers available on great days out, please see here for more info: http://ow.ly/cca0N GK
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New French route from Flybe FLYBE HAS added a new route from Southampton to Nantes, Brittany’s commercial hub and the sixth largest city in France, with a daily year-round service starting on October 28. The new route will increase the number of routes to France to six offered during winter 2012/13 from Southampton, with a choice of up to 78 flights weekly. Tickets are on sale now at www.flybe.com from £39.99 one-way including taxes and charges.
TIME FOR TEA...Superbreak has added afternoon tea packages at a selection of hotels across the UK in destinations such as Bath, London, York and Inverness. Packages include one or two nights' breakfast accommodation plus afternoon tea and are bookable online. Pictured launching the product at the recent Travel Network Active Group meeting are, from the left: Steve Riley, proprietor of Ashley Adams in Driffield; Kate Doyle, proprietor of Bawtry Travel in Bawtry; and Graham Balmforth, Superbreak.
Taber boosts winter charters to Norway TABER HOLIDAYS has added two extra charter departures to Norway this winter. Available on the ‘Exploring the Lofoten Islands’ itinerary, the additional dates offer direct flights with First Aviation from Gatwick to Evenes, with prices for four nights leading in at £1,527 per person. Departing on December 28 and February 17 and 21, 2013, the trip takes in the Northern Lights and takes a close look at the unique history and culture of the Lofoten Islands. Highlights include a guided tour to Lofotr; the Viking Museum at Borg; a trip to Hov, one of the best places from which to see the Northern Lights; and a guided tour of western Lofoten. A number of optional excursions are also available including a visit to the Polar Lights Centre at Laukvik (included in the December departure); a nature safari by RIB boat, where guests have the opportunity to spot Sea Eagles and whales; cross country skiing; and a Northern Lights hunt by snow shoe in Hov. Prices, which are based on two sharing, include flights, transfers, taxes, accommodation on a full board basis and a number of excursions. For details call 01274-875199 or see www.taberhols.co.uk
Early booking deals for skiers sailing off to the slopes SKIERS PLANNING to head off to the slopes this winter can save on ferry crossings and hotels this year with P&O Ferries and Pierre & Vacances. Travelling from Dover to Calais with the ferry company costs from £39 one-way for a car and up to nine passengers, with a choice of 23 departures daily. Alternatively, departures on the overnight service from Hull to Zeebrugge cost from £122 one-way for a car and four passengers on a standard return crossing. The price includes cabin accommodation and is valid for a continental stay of more than five days. Meanwhile, the French holiday operator has 20% off a choice of ski accommodation in France for bookings made by October 31, including a selection of apartments and luxury chalets. Early booking offers include a seven-night stay in Chamonix in a four-person apartment for €450. For more information visit www.poferries.com/ski
September 7 2012
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newsbulletin Honeymoon offers in Tahiti & her islands from Turquoise Holidays TURQUOISE HOLIDAYS is offering a ten-night honeymoon package in Tahiti from £3,650 per person. The deal includes five nights at Tikehau Pearl Beach Resort, followed by five nights at Bora Bora Pearl Beach Resort; complimentary upgrade from a Beach Suite to an Overwater Bungalow; complimentary half-board; a bottle of locally made wine; a Tahitian Pearl for the bride; transfers; and flights. The price includes a saving of £1,800 per couple and the offer is valid for travel up to December 31. To book or for more information visit www.turquoiseholidays.co.uk or call 01494-678400. For more information on Tahiti and her islands visit www.tahiti-tourisme.co.uk
Estonian Air adds new onboard service
Hallowe'en themed Romania trip from Untravelled Paths
FROM OCTOBER 1, Estonian Air will introduce a new service concept for Travel Class passengers, which offers the ability to combine services on checked-in baggage and on-board meals. Passengers will have more choice in designing their travel conditions and getting the price which is most suitable to their wallet. ECO Light (the most affordable fare without baggage and snacks), ECO (checked-in baggage is included, without snacks) and ECO Plus (checked-in baggage and onboard snack are included). The carrier has also taken steps to widen its menu choice. The new Sky Bar menu includes a choice of freshly made sandwiches and salad. A new Pre-Order menu offers passengers the option of pre-ordering hot meals or snacks in advance and varies according to the flight destination and time. Passengers can preorder meals no later than 36 hours prior to departure. For more information visit www.estonian-air.com
UNTRAVELLED PATHS is offering a four-night trip to Transylvania, Romania this Hallowe'en, featuring two nights in Bucharest and a visit to Bran Castle for £275 per person. The price includes four nights' breakfast accommodation, transfers, all day trips and excursions plus a private guide. Flights are not included but start from £48.99 from Luton with wizzair.com For more information see www.untravelledpaths.com
VIETNAM AIRLINES has launched new ‘Super Saver’ online fares offering value on flights to a range of Asian destinations, with prices starting from £431 per person return to Bangkok, including taxes. The fares are valid for travel until December 8 and from December 25-31, with the exception of fares to Hanoi and Ho Chi Minh City, which are valid for travel until September 15. For details see www.vietnamairlines.com VIRGIN HOLIDAYS has issued its latest Worldwide Journeys brochure, offering a collection of tours across a range of countries and destinations - from the Pyramids and Temples of Egypt to the Rocky Mountains of Vancouver. The new programme offers a total of 51 small escorted and private tours and 27 new tours featuring five new destinations for the first time. For details see www.virginholidaysjourneys.co.uk TRAVEL COUNSELLORS has announced the integration of DoSomethingDifferent into its in-house dynamic packaging system Phenix via XML, making the product available globally to all of its agents through the hotel and flight system. CARSOLIZE HAS announced a strategic partnership with Sixt, where the car hire provider's product will be made available through the company's system. UNITED AIRLINES has announced the first international routes for its latest addition to the fleet, the Boeing 787 Dreamliner. In addition to the previously-announced service from its Denver hub to Tokyo Narita, starting on March 31, 2013, the airline will operate a non-stop 787 service five days weekly between its Houston hub and Lagos, Nigeria, beginning on January 7 next year. It will also operate a daily, nonstop 787 service between its Los Angeles hub and its Narita hub, beginning on January 3, and Los Angeles to Shanghai, beginning March 30, 2013. The carrier will also operate a daily, non-stop 787 service from its Houston hub to Amsterdam on December 4 and Heathrow on February 4, on a temporary basis.
Moroccan addition from Explore Tailormade EXPLORE TAILORMADE has announced the introduction of Morocco to its portfolio. The operator can put together itineraries based on individual preferences, but also features a selection of itineraries on its Website to provide inspiration. As an example, the Morocco’s Mountains and Medinas 15-day itinerary journeys through the ancient imperial cities of Fes, Meknes and Marrakesh. Highlights include time spent sleeping under the stars with the Berbers in the Saharan
September 7 2012
Sand Sea of Merzouga and a scenic drive over the High Atlas to the old Portuguese coastal town of Essaouira. The itinerary costs from £1,792 per person based on an ‘authentic’ level of accommodation, increasing to £1,845 for ‘comfort’ and £2,242 for ‘indulge’ accommodation. This includes flights, breakfast accommodation, some dinners, transport and the services of a guide. For clients looking for an active holiday, a nine-day Mount Toubkal and the High Atlas itinerary
includes a five-day trek in the High Atlas Mountains to an altitude of 4,165m. Along the way, guests walk through small Berber villages, juniper forests, barren mountain passes, fruit orchards and green oasis. The sample itinerary also includes time in Marrakech and costs from £895 per person for ‘authentic’ accommodation, including flights, accommodation, most meals, transport and the services of a guide. For details visit www.explore.co.uk/tailormade or call 0844-875 1890.
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newsbulletin Asia expansion from Prana Resorts & Spa PRANA RESORTS & Spa has announced its rebranding to Prana Hotels & Resorts, a move that signifies the company’s plan to streamline its portfolio and expansion in Asia. Mirko Francioni, general manager - Wellness Division, Q Lifestyle, said: “We are focused on expanding our footprint in Asia through acquiring or building boutique-sized properties in key destinations such as Bali, Goa and Kerala.” Characteristics of the company’s properties include integrating local culture into the building’s design and architecture, and promoting a concept of “wellness from within”. For more information see www.pranaresorts.com
PURE PRIZE...as part of its “VIP” campaign, Pure Luxury gave agents the opportunity to win a luxury holiday to Dubai with flights for booking accommodation at any of its resorts worldwide. Pictured congratulating the winner, Alistair Hart (right), of Andrew Earle's World of Travel, is the operator's Nigel Ham.
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Long-haul hotel boost by Lowcostbeds LOWCOSTBEDS HAS increased the number of long-haul hotels now on offer to more than 20,000 properties. The move comes as the company announces it plans to launch a new improved version of its XML gateway in the next few weeks, giving many online agents faster access to its full range of 100,000 hotels. The company has expanded into a large number of long-haul destinations, with particular focus on the Caribbean, Far East and Australia, as well as increased capacity in the US and Middle East. New destinations include Kenya, Gambia, Maldives, Mauritius and South America, with many of the new hotels sourced from international chains such as Centara, Hilton and BarcelĂł group.
SIMON LEA has been appointed British Airways' airport manager at Leeds Bradford Airport where the airline will start its new Yorkshire operation in December. â—? TOTALSTAY GROUP has appointed Alison Jarvis as territory manager UK, representing the Exclusively Hotels brand. â—? NATALIE FORD has been appointed national sales manager for AmaWaterways. â—? CARIBTOURS HAS appointed Juliet Lodde as agency sales representative. â—? SHERATON HOTELS & Resorts has appointed Kieran Quinn as hotel manager of The Park Lane Hotel, London. â—? MĂ–VENPICK HOTELS & Resorts has promoted Craig Cochrane to senior vice president Human Resources. â—?
Disney teams with USAirtoursâ€™ promo DISNEY IS helping USAirtours celebrate 30 years in the industry by participating in its largest promotion. The Million Dollar Giveaway promotion has been extended and now runs alongside Disneyâ€™s free dining plan promotion and applies to all new bookings made until December 3. In addition to the benefits of the Disney Dining Plans, customers will also receive additional spending money from USAirtours, which can be used anywhere in Orlando. Spending money varies from $100-$250 depending on booking criteria. For details visit www.usairtours.co.uk/milliondollar
Win a 4 nights stay for 2 people at the 5-star Dubrovnik Sun Gardens hotel in Croatia. The prize is for a Deluxe room on a B&B basis. To enter, go to www.travelbulletin.co.uk/competitions
Win a Virgin Experience Day with Club Med. Enter at www.travelbulletin.co.uk/competitions.
Agents, it's your last chance to win one of five ÂŁ50 Love2Shop vouchers by entering the Funway Las Vegas competition. Go to www.travelbulletin.co.uk/competitions
All this and more at:
www.travelbulletin.co.uk The home of the web savvy travel agent
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Mailbox Mailings with Travel Bulletin this week include: â—? Cox & Kingsâ€™ new Europe 2013 brochure uncovers the
best that Europe has to offer with escorted smallgroup tours, accompanied by expert guides, and tailor-made travel ideas to suit all budgets. Tour prices start from ÂŁ1,295 for an 8-day tour of Russia. Reservations: 020 7873 5000.
For further details and special offers please read the mail shots that accompany this issue
September 7 2012
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agentbulletin Booking incentives ●
TRAVEL 2’S LATEST incentive, in partnership with Cathay Pacific and AAT Kings, is offering agents the chance to win one of two SLR cameras worth more than £300. The operator is promoting Cathay Pacific’s extensive network throughout the campaign, which runs until October 9, and during this time agents can take part in an incentive to snap up a digital camera and take advantage of two six-day flash sales which will take place during the campaign. To qualify, agents must make a Cathay Pacific booking with Travel 2 before October 9. If the booking includes a minimum of three nights' accommodation, touring, car or motor home hire agents will receive two entries into the prize draw. For details see www.travel2.com
ATTRACTION WORLD is offering agents a £5 Love2Shop for every PortAventura booking made from now until further notice. For details see www.attractionworld.com or call 0871-700 8888.
REGENT SEVEN Seas has launched a ‘New to Regent’ agent campaign. Any agent that confirms a ‘new to
Regent’ guest for 2013 by September 30, will receive a £100 incentive in addition to their normal commission. To receive their incentive, agents should send the booking reference to email@example.com by October 15. New 2013 bookings can be made by calling 02380-682280. ●
USAIRTOURS IS offering agents the chance to win a place on an Orlando fam trip later this year. Agents will be automatically entered into the prize draw every time they make a Disney hotel booking this month. For details see www.usairtours.co.uk or email firstname.lastname@example.org
AGENTS MAKING a seven-night booking for any Mauritius villa rentals with Heritage The Villas can claim a £100 Love2Shop voucher. The incentive applies to bookings made either from the contract rates or via one of the company's new packages, and bookings must be made by September 30 for stays up to July 2013. Agents should email their booking references to email@example.com
Agent offer CHIC OUTLET Shopping has launched a range of new packages across its collection of nine villages in Europe. Available for travel agents to book at a net rate and providing commissions starting from 10% on the retail price, the packages cost from €44 and include transport on the Shopping Express coach service, a gift card, VIP card providing additional savings of 10% in selected boutiques and lunch in the village. Extended packages taking in local attractions are also available. For details see www.chicoutletshopping. com
GOING GREEN...In a bid to support July's Make Holidays Greener campaign, Holiday Extras ran a competition for agents to suggest ways that their customers can protect the destinations they visit. Pictured is winner Sally Taylor from Uniglobe Top Flight Travel in Reading, whose suggestions included using a local tour guide to help support the economy. Sally won a solar-powered backpack, worth more than £160, as her prize. September 7 2012
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W-AITO-Go! by STEVE PATTENDEN Proprietor of Double S and a new AITO Agent member
Fighting so-called threats – it hasn’t put us out of business!
VER THE years I have heard many predictions about the demise of the independent travel agent. We were warned that Ceefax, and then the internet, would take everything from us. However, we found that those spending on quality prefer personal interaction. The big four became the big two and introduced huge online discounts, cleverly competing with their own shops, and it seems morale in their shops is rock bottom. On the other hand, we chose to sell a highervalue, better quality, personal service rather than pricesensitive ‘bucket and spade holidays’. It hasn’t put us out of business! Cruise clubs flourished by giving away their margin and surviving on cash flow alone. One by one, they fell because they ran out of money. We chose not to discount and to sell niche market, high-end, high commission. It hasn’t put us out of business! Two of the large consolidators were sold to huge travel companies and they became operators in their own right or supplied their hungry parents with flights. We simply chose newer, better, smaller consolidators to sell instead, which meant the same prices, better service and nicer people to deal with. It hasn’t put us out of business! Some tour operators choose to give online discounts, thereby undercutting their own prices and devaluing their products in the eyes of the customer, who will always now expect a discount. We chose to drop these operators and have become loyal sellers of their competitors’ products. Just because they own their own airline doesn’t mean the brand needs devaluing. It hasn’t put us out of business! Some of the tour operators we used to support decided to open their own shops in prestige locations, with massive overheads and expensive perks for their staff. They are now realising their folly but still persist in opening high-overhead outlets. One day they will realise what has always been the case – distribution through independent agents is far more cost-effective. We stayed in our cheap suburban corner shop. And guess what? It hasn’t put us out of business! Years ago, we joined a dynamic consortium which came up with ideas, protected and increased our commissions. Over the last few years they have become complacent. They seem to just add preferred operators without removing any. Huge operators are given
September 7 2012
preferred status even after having stabbed us agents in the back, and ideas from members (now customers) are rarely brought to fruition. So, we applied to join AITO. We love the diversity of the operators, the niche and perfectly-formed products, the small and caring teams who run the companies, the attention to detail, the customer focus. We love dealing with AITO operators. Our consortium, along with ABTA, is now less significant to us. It hasn’t put us out of business! Our town bid for city status and set up a ‘Love Luton’ campaign on the internet. The public were asked what their favourite aspect of the town is. The mostresponded-to category was ‘Favourite Travel Agent’. The response said it all – more than 80 endorsements – all for us! Competitors spend large amounts on advertising but we don’t. It hasn’t put us out of business! In June we celebrated the highest turnover in our 28year history and our margin was significantly increased. Not due to the large American-owned cruise group or Luton-based TUI - both of which pay us agents a pittance - but by us using caring operators who reward us well for finding our clients the perfect holiday. The result? Happy clients, no complaints and a healthy profit. Happily many of these operators are in AITO. My only regret is not joining AITO earlier - they won’t put us out of business! Why are we happy and still here? It is because we have adapted. We have continually changed our focus. We actively support only those operators who support us, and with which we have a personal relationship. Most importantly, our core value of “we aim to be our clients’ most trusted dream provider” is as valid today as it was 28 years ago. Change won’t put us out of business!
To respond to any of Steve’s views email firstname.lastname@example.org
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Su Doku Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle Number: 079
Can you solve the following anagrams to decipher the destination & tour operator?
Smack Ho Too
B➠ First name of Hanks the actor and another word for ‘chef’
D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9. Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to: email@example.com Closing date for entries is Thursday, September 13th. Solution and new puzzle will appear next week. The winner for 17th August is Malcolm Watters, 1 Up Travel in Brechin. August 17 Solution: A=2 B=5 C=7 D=1
This British naturalist shares the same surname with an Australian City.
Where Am I?
Song lyric "Hot dog jumping frog,......................"
Crossword Fill in the crossword to reveal the mystery location highlighted by the green squares.
Across 1. UK hotel brand (7) 5. European based carrier (3) 7. Dubrovnik is a popular resort on this coast (9) 8. Capital of Angola (6) 9. Former Olympian Steve, now a sports commentator (4) 12. Well known airline (2,2) 13. Gotland is the largest island in this sea (6) 15. Seville is the capital of this area (9) 17. Lisbon airport code (3) 18. West Sussex town with a medieval castle (7)
Down 1. Sci-fi movie remake starring Colin Farrell (5,6) 2. US state (7) 3. Historic Spanish city (6) 4. Budget hotel brand, part of Accor (4) 5. Major travel group (3) 6. Connects the Atlantic to the Pacific (6,5) 10. English county (7) 11. Capital of The Bahamas (6) 14. Ferries leave Piombino for this holiday isle (4) 16. Dusseldorf airport code (3)
For the solution to the Crossword, Where Am I? and Travagrams, please see page 26 September 7 2012
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cruisebulletin HURTIGRUTEN HAS added an extra charter departure from Manchester on November 18 to meet Northern Lights demand. This winter is the first time the operator has committed to charters during the October to December period and, to date, the company is offering 42 Northern Lights charter flights between October and March 2013. A 12-day ‘Classic Round Voyage’ from Bergen to Kirkenes and back including flights and full board on the ship costs from £1,299 per person. For details call 020-8846 2666 or see www.hurtigruten.co.uk/agents
Quark Expeditions announces 2013/14 Antarctic season QUARK EXPEDITIONS has announced its Antarctic 2013/14 season. Highlights include a voyage featuring the first Floating Polar Film Festival in conjunction with Hot Docs, a fly/cruise itinerary that takes passengers across the Antarctic Circle, and a 23-day ‘do it all’ Antarctic adventure. The company is offering 32 departures starting from November 1, 2013 and, as an early booking incentive, clients who reserve by September 30 will receive a 25% discount on suites and 20% off all other cabin categories. For more information visit www.quarkexpeditions.com
£100 on board credit for winter 2012/13 Voyager bookings TO CELEBRATE the launch of Voyages of Discovery’s new ship, MV Voyager, guests booking an outside cabin on any winter 2012/13 cruise on Voyager will receive £100 credit per cabin, on bookings made before September 30. The credit offer is available on all winter 2012/13 itineraries including an 18-day Voyage to the Caribbean itinerary which leads in at £999 per person, based on a
December 4 departure; the 21-day A Tapestry of Central America sailing, which costs from £2,839 and is based on a January 4, 2013 departure; and the 22-day Natural Wonders of Latin America sailing, which leads in at £3,049 per person for a February 5, 2013 departure. For more information or to book call 0844-822 0820 or visit www.voyagesofdiscovery.com
Shearings marks river cruise expansion with incentives SHEARINGS IS expanding its river cruise offering for 2013, introducing new river cruise itineraries on the Mekong, Dnieper and Elbe. The company reports that sales of river cruises have seen strong growth over the past few years and in response has chartered two additional ships for 2013. To launch the 2013 river cruise brochure, the operator is giving agents the chance to win a choice of
September 7 2012
either a river cruise or £500 in Love2shop vouchers. Agents booking a river cruise from the new brochure are automatically entered into the prize draw. The company has added a new Discover Indochina & the Mekong itinerary, which explores Cambodia and Vietnam, and has also expanded its Eastern European programme for 2013 with a Journey to Odessa cruise, sailing down
the Dnieper, taking in the ancient cities of the Ukraine. Also new for 2013 is an exclusively-chartered ship on the Rhine, the MS Alegria, and two new cruises to Dutch bulbfields, Battlefields & Bulbfields and Gardens Extravaganza. Savings of up to £100 per couple are available on chartered cruises if booked by October 31. Visit www.shearings.com or call 01942-823449.
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JOURNEYS TO TREASURE ACROSS EVERY CONTINENT
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To order your supplies of the 2013 Atlas or Silversea Expeditions brochure, please call 0844 770 9030 or email firstname.lastname@example.org
S03 TB0709 News 2_Layout 1 04/09/2012 16:16 Page 14
David Hinder The sales executive, South West & Wales, at Superbreak always has a bag of Haribo sweets in his car & would trade places with Simon Cowell...
Who is your ideal travelling companion? Karl Pilkington as his take on the world and travelling in general would amuse me throughout my travels.
“I always used to think that when I got older I would be able to work all modern technology…how wrong I am!”
What's your earliest childhood memory? Pretending to be a pilot taking people on their holidays. I used to turn the dining room chairs into a plane! If you were a celebrity who would you choose to be and why? Simon Cowell – he has the ideal job and who wouldn’t want his bank balance and lifestyle?
Career path ●
What three words would your friends use to describe you? Loud, opinionated & lively.
What have your travels taught you? That the world really is a small place. I have bumped into people that I have known in many different places such as Goa, Spain and Greece.
If you could have a room full of any one thing, what would it be? Haribo sweets of any variety! I always have a bag with me in the car. If you could change three things in the industry, what would they be? More affordable holidays, more direct flights to exotic destinations and make Superbreak the preferred short break operator of agents in the UK. Who has been the biggest inspiration/influence in your career? Colin Butts, author of ‘Is Harry on the Boat?’. After reading that book it made me go into the travel industry as a holiday rep and I have never looked back. What's your favourite city and why? Manila, as it is so diverse. There are the large brash shopping malls and quaint
Superbreak: Sales executive South West & Wales – Feb 2012 – current Midcounties Co-Operative Travel: Assistant manager – Nov 2010 – Feb 2012 Midcounties Co-Operative Travel: Senior travel advisor – Sept 2009 – Nov 2010 Virgin Holidays Cruise: Cruise specialist, Nov 2008 – Sept 2009 MyTravel/Thomas Cook: Head rep, March 2006 – Oct 2008 My Travel: Overseas rep, Jan 2003 – March 2006
market streets, huge five-star hotels and small shanty towns. The people are the friendliest that I have ever met and I would go back again and again. If you were not doing this job, what would you be doing? Rollercoaster test person in Florida. What is your motto in life? Never regret anything, life is one big learning curve. If you had a super power what would it be and why? I would want to be able to control the weather and make it sunny all the time.
September 7 2012
What item do you always take with you when travelling? My hair product – I never leave the house without it, let alone the country! What's your favourite airline and why? Virgin Atlantic as they fly to some of my favourite places in the world and keep going from strength to strength. How do you deal with stress? Unwind with a G&T. Is there anything that you dislike about the travel industry? We all moan about things in the travel industry but I wouldn’t say there is anything I dislike What special skill do you have? Being a great communicator, as the old advert used to say “it’s good to talk” but I also believe “it’s good to listen”. How do you cope with the advances in technology? I always used to think that when I got older I would be able to work all modern technology, unlike my dad who couldn’t set the timer on the video! However, how wrong I am! I can manage my iPhone or the laptop but my expertise stops there – I have to ask one of my teenage cousins to show me as they always seem to pick things up easily! What’s your favourite movie of all time? I’ve got two! The Green Mile for an emotional rollercoaster of a film and also Grease for the feel good factor and the music. If your life was turned into a movie, which actor would play you? Keith Lemon as I think we share a sense of humour, I’ll let you decide whether that’s good or bad!
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seatonly Air France & KLM issue in-flight connectivity programme on long-haul flights in-flight Website, a range of services will be offered for free, including the latest news, TV channels, relevant airline and destination information and online magazines. The trial phase will be conducted throughout next year on two Boeing 777300s, operated by each airline. During this period, travellers will be able to hook up to the internet via their Wi-fi enabled smartphone, laptop or tablet PC at a fixed rate, as well as use their mobile phone for sms or email, whatever their travel class. The carriers will then ask
BROWSING THE Web or watching a live broadcast during your flight will soon become a reality on Air France and KLM flights. In partnership with Panasonic Avionics, the airlines are launching a joint in-flight connectivity programme on their long-haul flights, with trials early next year. The new programme will enable customers to stay connected with the world through text messages or emails as well as internet connection and ultimately through live broadcasts of TV programmes. On the specially designed
customers for feedback, along with their expectations and suggestions on improving the new services, to be used as input for further future deployment.
Virgin Atlantic announces short-haul flights to Manchester from Heathrow VIRGIN ATLANTIC has announced plans to fly from Heathrow to Manchester Airport from March 2013, providing competition to BA’s short-haul service. The new route is the airline’s first foray into domestic flying. Sir Richard Branson’s airline will apply for all the remedy slots on offer from the European Commission following the IAG takeover of bmi, but is using some of its existing slots to service the Manchester to London route. The airline believes competition on this route has been neglected in the remedy process and aims to provide choice for the 650,000 passengers who travel between the two cities. Steve Ridgway, chief executive of the airline, said: “Flying between Heathrow and Manchester is just the start for Virgin Atlantic’s new short-haul operation. We have the means to connect thousands of passengers to our long-haul network as well as to destinations served by other carriers. Our new service will provide strong competition to BA; keep fares low and give consumers a genuine choice of airline to fly to Heathrow and beyond.” Ken O’Toole, chief commercial officer at Manchester Airports Group (MAG), said: “We are pleased to see Virgin Atlantic increasing their presence in Manchester and to see competition returning on the London route, as that will be to the benefit of passengers flying from our airport. Virgin is already a strong carrier at the airport with long-haul routes
NEW SKI FLIGHTS
to Barbados, Orlando and Las Vegas and this move adds to their range of services for the north of England. We aim to support our airlines as they look to grow and we hope the success of Virgin's domestic services will lead to further expansion at Manchester.” Manchester is a key regional airport with more than 65% of passengers to London connecting onwards to other destinations. The airline has sought to increase connectivity across the globe over the past two years, with the Manchester route joining new services to Mumbai and a sixth daily service to New York – both starting in October this year. Ridgway said: “Operating a London to Manchester route will provide an invaluable feed to our existing long-haul network for both business and leisure passengers. It is the perfect introduction to short-haul flights for Virgin Atlantic – we know that passengers travelling from Manchester connect onto destinations we already serve; including Boston, Cape Town and Hong Kong. We changed the way consumers view long haul travel with our unique approach to flying and we are now in the position to use our strong brand reputation to freshen up and brighten up short-haul travel too.” The airline will operate three daily flights to Manchester using Airbus A319 aircraft from March 31, 2013. To book call 0844-209 7777.
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September 7 2012
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seatonly Qatar Airways announces new routes to Chicago, Serbia & Poland QATAR AIRWAYS is to expand its route network with the introduction of passenger flights to Chicago, Serbia and Poland. The airline will use its long-haul Boeing 777-300 Extended Range passenger aircraft on the Doha – Chicago route, with flights starting on April 10. Akbar Al Baker, chief executive officer of the airline, said: “As Qatar Airways continues its aggressive expansion, we are pleased to finally offer another gateway in the United States, this time to the ‘The Windy City’ of Chicago, five years after we began operations to North America. “Chicago is a key route for business and leisure travellers alike, connecting them from destinations across India, Africa, Middle East and Asia Pacific with a one-stop service via Doha to the Midwest. “For the people of Chicago and the Midwest, we look forward to offering a great travel experience on the world’s best airline to cities across our network with one-stop convenience through our Doha hub. “Our onboard experience is distinct and provides an unparalleled commitment to service quality, reinforced by the recent accolade from Skytrax, naming Qatar Airways the world’s best airline for the second consecutive year.” For tourists visiting Chicago, attractions include Millennium Park, Navy Pier, Architectural River Cruise and the Willis Tower – the tallest building in North America. Meanwhile, scheduled flights to
Serbia and Poland are to begin on November 20 and December 5, respectively. Serbia flights will operate on a three times weekly schedule while Poland flights will depart four times weekly. Both the Belgrade and Warsaw routes will be operated from the airline’s Doha hub with an Airbus A320 configured in two classes. Warsaw is one of Europe’s oldest cities – Poland’s largest city and economic, political and cultural centre. Rich in culture, home to historic palaces and modern architecture, many companies have turned their attention to setting up base in Warsaw due to the huge investment benefits offered by the Polish government. Al Baker said: “Today we are flying to
many parts of the world with a global network spanning 118 destinations with almost 25% of our route structure in Europe alone. Over the past two to three years we have identified great opportunities to probe markets across Europe that are largely underserved by full service international airlines. We are delighted to have subsequently started services to some of these destinations and are extremely pleased by their performance so far. “I am sure both Belgrade and Warsaw will prove to be just as successful as our other route start-ups providing travellers from both these cities and surrounding areas with great travel options to fly to Doha and conveniently onwards to cities across the Middle East, Africa and Asia Pacific.”
Airberlin equips A320/A321 fleet with fuel-saving technology AIRBERLIN IS equipping its new Airbus A320/A321 fleet with fuel-saving Sharklet technology. The new wingtip devices are being fitted on all 14 of the aircraft, which are still in the process of manufacture and due for release in spring 2013. The 2.5m wingtip extensions point upwards, reducing the creation of vortices and therefore improving aerodynamics. The technology means the Airbuses will be more efficient, reducing fuel burn by up to 3.5%. This corresponds to an additional annual carbon dioxide reduction of about 1,000 tonnes per aircraft. As a result of improved upward lift, an Airbus equipped with Sharklets can also climb more rapidly, which, in turn, reduces noise on the ground. The use of the wingtips is a further step in airberlin’s ‘Eco-Efficient Flying’ programme, aiming to reduce fuel consumption and emissions. By the end of this year, the company aims to have reduced its average specific fuel consumption to 3.4 litres per 100 passenger kilometres flown.
Ethiopian Airlines launches rotating routes on first Dreamliner ETHIOPIAN AIRLINES is operating rotating routes to African destinations such as Mombassa, Harare, Lusaka, Nairobi, Lagos and Johannesburg as well as to Dubai, Mumbai, Rome, London and Frankfurt on its first Dreamliner aircraft, launched last month.
September 7 2012
The airline plans to operate an assigned scheduled route once it has taken delivery of its second Dreamliner. The carrier has also announced that it will fly its Dreamliner to London on September 17.
Singapore Airlines introduces daily flights between Manchester and Singapore IN ADDITION to the launch of its fourth daily service between London Heathrow and Singapore, Singapore Airlines has announced that its service between Manchester and Singapore will operate on a daily basis from October 28. For more details call 0871-200 8088 or email email@example.com m.sg
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seatonly Brussels Airlines launches Q400 plane FROM THE end of next month, passengers flying from Bristol Airport to Brussels will board the new Bombardier Q400 aircraft, following an agreement between Brussels Airlines and Flybe. The Belgian airline’s three-times daily service to Europe’s ‘capital’ is operated by Flybe under a ‘wet-lease’ contract. The new aircraft has capacity for 78 passengers – a 60% increase in seats compared to the Embraer 145 which currently operates the service. Reportedly one of the quietest and most technologicallyadvanced turboprop aircraft on the market, the Q400 will also deliver environmental improvements. It produces 30-40% fewer emissions on routes where it has replaced similar aircrafts. Shaun Browne, aviation director of Bristol Airport, said: “We are delighted that Brussels Airlines is further enhancing its product for passengers flying to and from Bristol Airport. Since a third-daily frequency was added two years ago, travellers have enjoyed greater flexibility and improved access to onward connections. The new aircraft will enable more people to use this popular service.” Frédéric Dechamps, vice-president of the airline’s Europe sales, said: “We are delighted to offer our passengers more capacity between Bristol and our hub, Brussels Airport. The schedule of our three daily flights allows smooth connections with other European and intercontinental destinations such as New York, Hamburg, Toulouse, Vienna, Copenhagen, Moscow, Sierra Leone and Senegal to name a few.”
SAA introduces new baggage policy SOUTH AFRICAN Airways has introduced a new check-in baggage policy in a bid to increase simplicity, transparency and convenience for customers. From September 5, the airline will implement a checked baggage policy, meaning that passengers will be able to check-in numerous items of baggage rather than the total weight of their checked baggage. For passengers travelling in Business Class between the UK and Africa, the allowance will be two pieces weighing a maximum of 32kg each, while for passengers travelling in Economy the allowance will be one piece, weighing a maximum of 23kg. Excess baggage will also be charged at a flat rate per piece of luggage, differing from the current
policy where excess baggage is charged per kilogram. In moving to a piece concept baggage policy, the airline hopes to be more competitive on excess baggage charges in all markets. Excess baggage charges will apply for each piece of baggage over and above the passenger’s baggage allowance, each piece of overweight baggage and each piece of oversize baggage. In addition, and to comply with airport loading equipment limits, the airline cannot accept any check-in items weighing more than 32kg. Any items exceeding this limit will either have to be repacked into separate bags or checked in at the cargo counter and flown at cargo rates.
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seatonly Malaysia Airlines’ double-decker goes daily from Heathrow to Kuala Lumpur MALAYSIA AIRLINES has increased the frequency of its A380 flights from Heathrow to Kuala Lumpur Airport from three times weekly to daily. On August 14, the airline launched daily non-stop flights to Kuala Lumpur, as its second Airbus superjumbo joined the fleet. The double-decker Airbus A380 is reportedly one of the most eco-efficient planes, emitting 17% less fuel per passenger when compared to other large aircraft. The A380 is to introduce the gourmet ‘Chef-on-Call’ service – currently available in First Class – to all Business Class guests at the end of this month, which allows passengers to order their
Qantas resumes daily services between Sydney & Gold Coast to meet demand
desired dish prior to departure. On-board amenities include an exclusive Bulgari vanity case in First Class and a Tumi bag filled with Clarins products for Business Class guests. The aircraft also offers passengers a Thales touch-screen and each seat is equipped with a USB port and satellite phone facilities. On the ground, more check-in desks have been introduced to facilitate faster check-in and swifter bag-drop for those who checked-in online. The airline’s Golden Lounge at Heathrow’s Terminal 4 has recently been upgraded so that it now includes pre-boarding, dining and showering facilities.
PEGASUS AIRLINES has expanded its flight network, with its second destination in Georgia: the Black Sea coastal town of Batumi; and Lviv, the carrier's third Ukrainian destination after Kharkiv and Donetsk, both launching next month. Flights to Batumi depart twice weekly via Istanbul, with fares leading in at £102.65 one-way. Flights to Lviv depart three times weekly via Istanbul, with fares from £113.65 one-way. Prices include taxes and charges and flights are available to purchase at www.flypgs.com
AFTER A four-year absence, Qantas has announced that it will resume daily services between Sydney and the Gold Coast in order to meet the growing demand for leisure and business travel in the region. The airline will commence three daily return services between the Gold Coast and Sydney using Boeing 737-800 aircraft from late October.
Return flights less than £500 with Vietnam Airlines’ ‘Super Saver’ online deals VIETNAM AIRLINES has launched new ‘Super Saver’ online fares offering value on flights to a range of destinations, with prices starting from £431 per person return, including taxes. The ‘Super Saver’ fares include Bangkok from £431, Kuala Lumpur
from £439, Hanoi from £513 and Sydney from £663. Prices shown are per person for return economy flights, departing from London. The ‘Super Saver’ fares are valid for travel until December 8 and from
December 25-31, with the exception of fares to Hanoi and Ho Chi Minh City, which are valid for travel until September 15. Fares are subject to availability. For more information or to book visit www.vietnamairlines.com
Etihad Airways introduces daily Brisbane flights from Abu Dhabi ETIHAD AIRWAYS has announced plans to increase flights between Brisbane and Abu Dhabi from three times a week to a daily service from February 1, 2013. The additional four services will continue to operate via Singapore in both directions. James Hogan, president and chief executive officer of the airline, said: “Going daily to Brisbane and Singapore puts us in a stronger competitive
position and will increase the airline’s brand footprint exponentially in these markets. “We are now able to offer corporate and leisure travellers a more appealing proposition: more flights, more convenience, improved connections and a wider choice of destinations in Europe, the Middle East, Gulf Cooperation Countries, and on the Virgin Australia domestic network. “These extra flights to
September 7 2012
Brisbane and Singapore underscore the strategic importance of Australia and the Asia Pacific region and the contribution each makes to the airline’s goal of sustainable profitability. “We look forward to working with our partners in government and industry to increase business and leisure tourism and to cement the route’s enduring success.” Queensland premier, Campbell Newman, said the airline’s plan to
increase the number of flights was a boost to Queensland’s economy and the tourism industry: “This will see thousands of extra people a year coming into Queensland, injecting millions of dollars into our economy and resulting in more jobs being created. “More flights into the state open up opportunities for international travellers to see some of the many wonderful tourist attractions Queensland has to offer.”
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wintersports : s t n e m p lo e v e d Ski market trends & n io t c a e h t f o e t is p time to get a ting, Mark Warner
ad of marke by TIM LOCKE, he
OULD 2012 be the year of the comeback for ski? After four straight years of negative growth, early indications show that things seem to be looking up. Uncertainty still remains on the health of the country’s economic situation; yet bookings seem to be coming in stronger than ever as people are growing in confidence about their personal spending and look to embrace the combination of a holiday with sporting activities. Whilst we have seen a halo effect on summer activity holidays on the back of the Olympics, is the ski season also to benefit? The next two months will be key in capitalising on this if it is to be the case.
Bringing the beginners to market Listening to the words of Lord Coe at both opening ceremonies about being amazed and inspired, nothing in my mind captures the Olympic spirit more than an alpine holiday. For more than four months, individual resorts across Europe and North America become global villages, welcoming a wealth of nationalities from all walks of life coming together to share in the marvel of the beautiful surroundings and celebrate the alpine spirit. The 2011/12 season was estimated to end around 2% down for the entire UK outbound market on the previous year, mainly due to poor snow conditions at the very beginning of the season, and Christmas holidays falling awkwardly. Interesting to note that the school group market, a key supplier of new skiers, declined roughly 6%. This season is predicted to see positive single digit growth, and athough snow conditions are always an uncertainty until we get closer to December, the resorts at the higher altitudes (or as we refer to them 'snow sure resorts') are always a safe bet when taking the early booking as they often offer the comfort of glacier skiing. A key focus of many of operators this season will be to channel marketing effort towards bringing more beginners into the Tim Locke market.
Emerging trends Late demand continues to be a key factor and there is no sign of it relenting for this season as “cash-rich time-poor” individuals make their purchasing decisions in smaller time frames and much closer to the departure date. Having a strategy for promoting late stock is essential if you want to capitalise on this area. Meanwhile, regional flying remains buoyant with strong representation both within the charter and low-cost airlines sector, allowing your customers to have easy access to main gateway airports such as Geneva, Grenoble and Zurich from their local airport. Ski resorts are working harder than ever in upgrading facilities and offering alternative amenities as they have understood the growing trend in appealing to holidaymakers’ who have individuals in their party that do not wish to partake in the alpine sports elements. Lift pass promotions (two-for-one etc) are now offered by some resorts on certain weeks throughout the season. They are offered exclusively through tour operators to help entice more holidaymakers in the quieter weeks of the season. These can add up to some sizeable savings and is a great message to market, so don't forget to enquire when booking if there is a promotion on at the time. The Eurozone resorts will certainly be much more appealing this year due to the continual strength of the pound versus the euro, meaning spending money will go further than previous seasons. Adding value Operators that offer added value in their packages look to be best placed in making the best gains. Value added can range from inclusive drinks with dinner, child care services and ski hosting to bundled ski packages. DIY ski holidays are still strong in the self-drive market; flight inclusive are less appealing due to the high cost of transfers between airport and resort which make them less competitive than with a tour operator. Many of the customers may be winter holiday novices, and will be looking to you to guide them as to what kind of ski holiday is right for them. Do utilise tour operators' training teams in getting the best possible position on product knowledge. ● continues on next page
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wintersports ● continued from previous page
Esprit Ski launches 2012/13 ‘Crunch-Buster’ brochure ESPRIT SKI has launched its new 2012/13 ‘Crunch-Buster’ brochure, aimed at the family market. Andy Perrin, chief executive officer of the company, said: “Esprit families tell us that their family skiing holiday with us is one of the most important dates in their annual calendar. It’s the kind of holiday that bonds a family closer through all the shared fun and excitement, but with all the normal parental stresses and strains removed, as we take care of the children every step of the way. "Skiing is a holiday that families will go on sharing long after children have
entered their teens, so starting them young and with the right guidance is paramount, which is precisely where our tried and tested family holiday experience counts.” The new brochure offers a range of money-saving offers, from free children’s ski-hire (including free helmets), free child holidays and up to £200 cash-back discounts per couple for early bookings. The offers can be combined to create savings of up to £1,400 for a family of four, compared to the same holiday price last winter. A range of child care services for ages ranging from four months to 12 years are also available.
Holidays lead in at £1,279 for a family of four, based on £469 per adult at Chalet McKinley in Les Arcs 2000, France, departing on April 14, 2013. The price includes £200 cash-back, one child aged two-four travelling free and a second child aged five-ten receiving a 40% discount. It also includes flights, transfers and seven nights’ chalet accommodation on a breakfast basis, plus afternoon tea, children’s high tea and four-course adult evening meals with a choice of wines, coffee and chocolates, six days per week. For more information or to book call 01483-791900 or visit www.espritski.com
Inntravel adds Fuschl resort to 2012/13 ski programme INNTRAVEL HAS introduced the village of Fuschl to its 2012/13 ski programme. Guests can stay at the four-star Hotel Seerose on the shores of Fuschlsee, or the more active guests can take part in local cross-country and downhill skiing, as well as snowshoeing, tobogganing and winter-walking. Clients looking to explore the local culture have the option to take a trip to St. Gilgen, the birthplace of Mozart, or journey by boat to St Wolfgang. Prices start from £695 per person, based on two sharing for seven nights, including halfboard accommodation, flights and transfers. For details call 01653-617000 or see www.inntravel.co.uk
Ski holiday myths ● Ski holidays are expensive – there are some great offers around and so much is included in lots of specialist operators packages. ● Ski holidays aren’t for families – look for specialist operators who offer childcare that enables parents to hit the slopes and make the most of their holiday. Alongside other operators, we offer market-leading childcare on our ski holidays. ● You have to already ski to go on a ski holiday – not true! Many people are beginners and it’s all about choosing the right ski resort which offers wide slopes and plenty of ski school opportunities for beginners. It’s amazing how quickly you can pick it up. ● Once you’ve learned to ski or snowboard that’s it! at all of our resorts we offer a ski hosting programme which is a great way to meet fellow guests whilst exploring the ski area with a seasoned hand. ✦
Inghams adds new chalets and hotels to 2012/13 Ski & Snowboard programme INGHAMS’ NEW 2012/13 Ski & Snowboard brochure has been launched, featuring seven new resorts – Auffach and Neustift in Austria, Les 2 Alpes, Megève and Serre Chevalier in France, and Colfosco and Cortina d’Ampezzo in Italy. There is also the chance to follow in the footsteps of the Duke and Duchess of Cambridge on an exclusive two-day snowshoe excursion from Lake Louise to the remote Skoki Lodge, a traditional wood cabin in the Canadian Rockies, where the couple stayed during their 2011 royal tour of Canada. The operator has added six new allinclusive holidays located in Kühtai, Austria; Flaine, France; along with three resorts in Andorra and Lake Louise. All-inclusive prices lead in at £629 per person at Chalet Hotel Elisabeth in Kühtai, including flights, transfers, seven nights’ breakfast accommodation, packed lunches, afternoon tea, four-course dinners with wine and coffee, plus a six-
day lift-pass and six days’ ski and boothire. The operator has also added 27 new chalets and chalet hotels to its portfolio. Prices start from £399 per person at Chalet Hotel Atlanta in Zermatt, Switzerland, including flights, transfers, seven nights’ breakfast accommodation, afternoon tea and five-course dinners with wine and coffee. The brochure offers ‘Inghams Plus’ savings of up to £600 per couple, including cash-back offers, early hotel booking discounts and upgrades, halfprice lift-passes, free ski-hire at selected resorts, as well as savings on beginner and intermediate ski-packs. Guests are also offered free après-ski snacks, free sleigh rides, free spa vouchers or free child supervision at selected hotels. Free child places are also available, along with free lift-passes for children at selected resorts. Meanwhile, a ‘One Parent Saver’ promotion offers discounts of up to 25%
September 7 2012
at selected chalet hotels and there are group discounts giving up to one free place in five, plus a free lift-pass for group leaders. Travel options include flights from 21 UK airports and new Swiss flexi-stays from three nights upwards, using scheduled flights and Swiss Rail transfers. Skiers can also self-drive to any resort in Europe, or travel by train to France and Switzerland. The company's CEO, Andy Perrin, said: “Following a fantastic winter with recordbreaking snowfalls, we are extremely excited about next season. We recognise that times are still hard out there though, so our new all-inclusive holidays, ‘Plus’ savings and the value of our chalets and chalet hotels are all geared to bringing skiers outstanding value for money and exceptional service in the world’s best resorts.” For more information or to book call 01483-791111 or visit www.inghams.co.uk
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turkey Look beyond the mass market for great value and specialist experiences in Turkey by AKIN KOÇ, managing director, Anatolian Sky Holidays
NOWING THE market well and being able to match the correct tour operator and product to your clients’ needs is vitally important. Turkey offers an enormous variety, from specialist packaged holidays in fishing villages and traditional towns, gulet cruises, tailor-made holidays and Istanbul city breaks, to mass market beach destinations such as Marmaris and Antalya.
Do your homework As an agent it is essential to do your homework and know which tour operators offer which products in order to make recommendations for your clients. Understand the difference between ‘destination specialist’ and ‘specialist tour operator’ – some destination specialists offer even more mass market products than operators such as Thomson and Thomas Cook. You should make sure you are well aware of the products offered by specialist tour operators to ensure you can offer the most suitable products to your clients. At the same time you should of course be well aware of your clients’ needs – do they want sun and sand or a more traditional experience with culture and history thrown in? Study their requirements carefully and match them to the appropriate operator. Getting the right value It is also important as an agent to know what you want from a tour operator, so get to know them and consider more than just their prices. A good tour operator should offer value for money, personal service and continued service after booking. It is vital to get it right from start to finish and remember that customer satisfaction produces repeat clients. I firmly believe that one of the best means of advertising in the travel industry is word of mouth and recommendations from happy repeat clients. To understand your clients better, communicate with them and get their feedback – use this to make an informed decision about whether to continue working with a particular operator. Sell the destination So why should you book holidays to Turkey? You will find that Turkey has a great deal to offer and options to suit both the mass and specialist markets, with an exceptional choice of traditional Mediterranean packaged holidays. Turkey has a
mixture of eastern and western history and variety of cultures and influences. This diverse ‘melting pot’ is what strengthens the country and enables it to offer the best value for money holidays compared to other destinations in the region. Another major factor in the decision-making process is the appeal of Turkish cuisine – one of the great cuisines of the world, fresh, tasty and excellent value for money! The mass market has long been established in Turkey and we have seen overdevelopment in regions such as Antalya where offers are focused on big hotels and all-inclusive deals. Recently, though, the Turkish mass market has begun to question itself, regretting its overdevelopment and slowing its rate of growth. We are now seeing definite rise in the specialist market that offers boutique hotels with traditional and cultural experiences and fortunately some areas have managed to protect themselves from mass development. For example, the Old Quarter of Antalya has retained many historical Ottoman houses and mansions which have been restored to the highest standards to offer quality, authentic Turkish experiences. Our programme for 2013 will include seven historical properties in this area of Antalya. Excellent quality five-star hotels are also emerging – such as the Mardan Palace in Antalya which has spent $1.7billion recreating the impressive Dolmabache Palace in Istanbul and we are delighted to be including this hotel in our 2013 programme. Although it is a big hotel, it has amazing character and has managed to retain its traditional Turkish values and authentic atmosphere. Turkey’s long Mediterranean coast still offers opportunities for the development of specialist products and we are seeing a number of newly built, high quality boutique and family-run hotels appearing in untouched fishing villages and unspoilt areas, particularly around the Dalaman region. The Datça Peninsula is one such area and we will be featuring six new character boutique hotels here for 2013. Gulet cruising also continues to be very popular, offering a relaxed way to explore the beautiful coastline, with excellent service on board and delicious homemade food, often prepared by the Captain’s wife. We are currently working with six exclusively contracted gulets, some of which we have been ● continues on next page
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working with for seven years. In fact the gulet cruises are proving so popular that we have contracted with an additional brand new gulet for 2013 to meet demand. Tailor-made itineraries One final mention should go to tailor-made holidays and escorted tours, where we have seen excellent growth in recent years. Turkey is a huge country and its location between eastern and western civilisations means it offers more than 10,000 years of history and influences from both cultures.
Remember there is much to discover beyond the beautiful beaches and coastline, there are more ancient Greek ruins in Turkey than in Greece, and more Roman ruins than in Italy, so visitors are never far from a fascinating historical site. The spectacular landscape of Cappadocia has become a major attraction, and has an important history as the place where early Christians hid in underground cities to escape persecution by the Romans. Cappadocia features in several of our tailor-made itineraries alongside Istanbul and some of Turkey’s major historic sites, or clients can join a tour in the company of an expert guide.✦
Falling prices & stronger pound fuel Brits' urge to visit Turkey THE TURKISH Culture and Tourism Office reports that Turkey is continuing to go from strength to strength as one of the most popular and affordable holiday destinations for UK holidaymakers. The destination attracted 2.58m British visitors in 2011 from a total of 31.4m foreign visitors. The number of foreign visitors to Turkey in June this year also increased by 2.7% year-on-year to 3.88m and over the last five years, the country has seen a 50% increase in foreign visitors. The UK makes up the third largest proportion of visitors to Turkey after Germany and Russia and, according to Mintel, research indicates that the top reasons British visitors give for visiting Turkey are its “sunny weather, culture and history, clean beaches, good value and the Turkish hospitality”. The
same research found that eight out of ten tourists from the UK visit historical places and museums even though most holidays spent in Turkey are seaside holidays. Meanwhile, the Post Office Travel Money’s 2012 Holiday Costs Barometer has found that falling prices in Turkey have meant that prices are now on par with 2008 when Turkey was a magnet for UK tourists in search of a bargain deal. The 2012 turnaround comes as restaurants and bars appear to have cut prices to bring back business, resulting in a drop of 12% in local costs. This benefit has been compounded by the stronger pound, which is currently giving UK tourists 14% more Turkish cash in their travel wallets. For more information visit www.gototurkey.co.uk
Antalya’s Hillside SU introduces new spa treatment package for men HILLSIDE SU in Antalya has launched a Just for Gents Package, which combines spa treatments, activities and grooming options. It includes a facial treatment from La Prairie, a strengthening Sanda Traditional Massage, a Crystal Massage, a Reflexology Foot Massage, a Turkish wetshave, and a MAN-pedi, plus activities such as jet-skiing and parasailing, as well as a daily cardio programme and Pilates Reformer Programme with a personal trainer. Prices for the package lead in at €893 (approximately £695), based on two sharing a room for three nights' half-board accommodation. For details see www.hillsidesu.com Meanwhile, Hillside Leisure Group has introduced a new transfer excursion, Hillside Experiential Transfer, which allows guests staying at either of its Turkish hotels - the Hillside SU in Antalya and Hillside Beach
Club in Fethiye - to transfer from one to the other, via some of the country's ancient settlements and traditional local villages.
Renaissance Hotels’ debuts newest address in Turkey MARRIOTT INTERNATIONAL has announced the opening of its ninth hotel in Turkey, the 212-room Renaissance Istanbul Bosphorus Hotel operating under a franchise agreement with Polat Holding A.S. Offering views of Istanbul’s Bosphorus River, the 20-storey property is located on the European side of Istanbul, in Besiktas, and is a short distance from Bosphorus’ main boat harbour and within easy reach of the city’s cultural gems such as Saint
Sophia Museum, Sultanahmet Mosque and Topkapi Palace. The company's president and managing director Europe, Amy McPherson, said: “We are excited to open this magnificent new addition to our Renaissance Hotels portfolio in Europe. Istanbul is a vibrant, cosmopolitan city where rich history and sublime architecture can be enjoyed alongside eclectic culture, arts and nightlife. Turkey offers
September 7 2012
tremendous opportunity for development, and we see huge potential for continued growth across all of our brands here.” The hotel features a rooftop bar offering city views, a lobby bar, bistro and all-day dining restaurant with outdoor terrace serving Mediterranean cuisine with Turkish specialties. For leisure and relaxation, there is a fitness centre including an indoor pool, sauna, steam room and Turkish bath.
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turkey Marti Istanbul combines two-night package with cultural highlights MARTI ISTANBUL has announced the introduction of a two-night break that takes in the newly opened property as well as the cultural highlights of Istanbul. The hotel is located in Taksim, the shopping and cultural district of Turkey’s largest city, and the twonight break includes accommodation in a Classic or Superior Room with breakfast, a signature Marti Martini, a half-day walking tour of Beyoglu (Pera) district with a private guide, or an Istanbul Museum Pass valid for 72
hours and late check-out. Museums included on the Museum Pass are the Hagia Sophia Museum, Istanbul Archaeological Museum, Istanbul Mosaic Museum, Chora Museum, Topkapi Palace Museum and Harem Apartments and the Museum of Turkish and Islamic Arts. Prices for two nights lead in at approximately £188 per person. For details or to book visit www.martiistanbulhotel.com Meanwhile, the Marti Hotel Group has announced the opening of a new
boutique property, Marti Hemithea, situated in Turkey's Hisarönü Bay. The 32-room luxury hotel features a spa and leisure centre including a Turkish bath, sauna and steam room; two outdoor swimming pools and a private beach deck; and a variety of restaurants and bars. Nightly rates start from US$350 (approximately £217) based on two sharing a Superior Room on a bedand-breakfast basis. For more information see www.martihemitheahotel.com
Kempinski Hotel Barbaros Bay introduces range of activities in new kids’ club KEMPINSKI HOTEL Barbaros Bay has introduced a new children’s club where kids can become pirates under Captain Barbarossa’s (the company's parrot mascot) command and take part in pirate cooking classes, treasure hunts and other adventures. Other activities for children at the property include Mini Yoga lessons held in the Six Senses Spa and children also receive a Bedtime Milk and Cookies Turndown. Families will also benefit from the property's ‘Travel Light’ programme which offers complimentary use of cots, bath tubs, nappy changing facilities, mini-loo seats, potties, kettles, bottle warmers, bottle sterilises, baby
phones and baby bath products. For older children, minibathrobes and slippers are available in the rooms, while parents can also opt to have their room mini bar stocked with healthy snacks and a few sweet treats. ITC Classics is offering seven nights from £2,499 per family based on two adults and one child sharing a standard room including breakfast, Economy flights and private transfers. Nightly rates at the property start from €265 per room per night on a bed-and-breakfast basis. For more information visit www.kempinski.com/bodrum and www.itcclassics.co.uk
TURKEY sort Prestige Holidays offers a hand picked selection of luxury boutique hotels to larger resort properties including All-Inclusive resorts, near Antalya, Fethiye, Gocek, Dalaman and alue. Bodrum. All include private transfers and the usual exceptional Prestige service and value. d Ask us about our late offers for summer 2012, including children stay free and reduced rate offers. Prices from £649 per person for 7 nights in October. Don’t forget you will receive Love to Shop vouchers for each booking made. More affordable luxury holidays from your local airport.
Prestige Holidays on 01425 480400 or
restigeholidays.c a o.uk www.prestigeholidays.co.uk
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turkey Jewel in the Crown boosts value deals to Turquoise coast resorts JEWEL IN the Crown Holidays is introducing ‘Extra Value’ and ‘Family Value’ deals for Summer 2013 to Turquoise coast resorts. A range of early booking discounts extend up to the end of March 2013 and include two weeks for one or three weeks for two for early or late summer bookings, with a lead in price of £354. The company is also offering discounts at selected hotels, the majority of which are family run establishments, with prices from £338, plus special deals for single rooms, some extending throughout the season, as well as free upgrades from bed-and-breakfast to half-board. For families, the operator is featuring a number of free child places in addition to special child prices which start from £219 per person. The company has also increased the number of four-bedded rooms on offer. The company's managing director, Platon Loizou, said: "Adding value to our holidays will appeal not only to our returning customers but will reach out to new customers looking for ways to help their money go that little bit further. Extras included in the price can be the deciding factor when booking, especially for those who have been caught out by added on costs when previously booking." For more information visit www.jewelholidays.com or call 01293-533338.
Istanbul additions from Attraction World ATTRACTION WORLD, which currently offers 16 experiences in Istanbul, has added a selection of new options. These include Hidden Istanbul, which offers a basic orientation of the city as well as the must-see sights, including a visit to the Blue Mosque, the Grand Bazzar, Suleymainye Mosque Complex and Rustem Pasha Mosque with a local guide. Prices lead in at £31 per adult/child. An Old and New Istanbul option also costs £31 and allows guests to get to know both the old and the new in Modern Istanbul. The tour
includes a stroll through Taksim and Beyoglu, including exploration of the back streets and passages to discover secret courtyards and churches, plus Turkish coffee and fortune-telling. Meanwhile, a Home Cooked Istanbul option allows visitors to mingle with the locals with a home cooked Turkish meal with a Turkish family while they learn about the culture and customs of the country. Guests will also take a stroll through Sultanahmet, learn the secrets of backgammon, try a Turkish waterpipe and sample the national beverage in a local tea house.
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InBrief ● A NEW Holiday Inn Express has opened in Istanbul's
Uskudar district. Located in Altunizade, close to Kadikoy, Uskudar and the first Bosphorus Bridge, it caters for both business travellers and tourists and offers 76 guestrooms. ● WITHIN A year Istanbul's Ataturk Airport will double its capacity to 70 aircrafts an hour with a new fourth runway meeting its estimated needs for the next ten years. ● HILTON WORLDWIDE recently announced the building of four new hotels in locations across Turkey: the DoubleTree by Hilton Kusadasi, DoubleTree by Hilton Malatya, Hampton by Hilton Samsun and the Hampton by Hilton Istanbul Atakoy. ● JET2 HAS launched new flights to Bodrum from Glasgow Airport and has increased the number of flights to both Bodrum and Dalaman from Leeds Bradford Airport. Flights to Bodrum are up to twice a week and Dalaman flights are up to four times a week. ● ABTA'S 2012 Travel Convention will be held in Turkey for the first time in 20 years at the resort town of Belek in Antalya province between October 10-12. It will also be the first time that the conference has been held at an all-inclusive resort in Turkey. For details see www.thetravelconvention.com ● ISTANBUL HAS made an official bid for the 2020 Summer Olympics, marking the city's fifth bid for the games, and is currently one of three cities shortlisted. It has been elected European Capital of Sport for 2012 and in March the city hosted the 2012 IAAF World Indoor Championships which is seen as a positive step forward for Istanbul's bid to host the Olympics. See www.istanbul2020.com.tr
2013 programme from Just Sunshine features more than 300 properties JUST SUNSHINE reports a 'very good start' for its first year featuring Turkey, with many agents that already support the operator's Tunisia programme now also generating Turkey sales. The company's new 2013 programme features more than 300 properties in 13 Turkish resorts, with a selection of accommodation ranging from self-catering to all-inclusive and from smaller boutique hotels to luxury resort properties, with all holidays offered at this year's prices. Daytime flights will operate from Gatwick and Manchester weekly on Mondays to Dalaman. The operator's marketing manager, Chris Mansell, said: “We are very pleased so far with our sales for Turkey in this first year and the production of a stand-alone brochure for the country has paid off. The brochure for 2013 will be distributed to agents soon in an exciting new style to reflect a redirection in product positioning. “Previous experience has shown that specialists that restrict their programmes to mainstream resorts mostly covered by the big operators can have issues with product differentiation. So for 2013 we are going to be featuring more of the lesser known resorts and hotels.” The operator is offering a deposit of £50 per person for all bookings made before the end of December and all resort transfers and 20kg luggage are included in holiday price. For more information call 0844-756 0056 or visit www.justsunshine.com
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WITH ANATOLIAN SKY HOLIDAYS
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Pure Turkey has introduced a new tour to its Istanbul day tours. The half-day 'Pure Turkey Flavours' leads in at £55 per person and teaches guests how to cook their favourite Turkish dishes. It includes transfers, tour guides, entrance fees and lunch. For more information visit www.pureturkey.com
UTracks highlights range of new activity breaks UTRACKS IS promoting a selection of trips for active clients, ranging from exploring Cappadocia’s unusual rock formations to admiring the ancient civilisations on the Lycian Coast. New for this year is a six-day Cappadocia Family Adventure where guests stay at a cave hotel. Visitors will explore ancient art in rock hewn monasteries, observe the ceramic trade dating back to the Hittites, visit a vast underground city and walk the Ilhara Valley gorge with its honeycombed rock walls. Optional activities include an early morning hot air balloon ride and a visit to a Turkish bath. Departures are on September 24, October 1 and 29 and prices lead in at £610 per adult and £556 per child. An eight-day Lycian Coast Cycle and Sail is also being highlighted, where travellers spend a week discovering natural wonders including the tombs of Kaunos (cut into the cliffs between 4 and 2 BC) and the Sakklikent Canyon. Departures are on September 29 and October 13 and prices start from £1,290 per person. Meanwhile, an eight-day Turkey Walk and Sail option cruises from Marmaris around the Gocek Islands and on to Fethiye. In the evening guests stay on a traditional Turkish gulet, which will sail from bay to bay as guests walk along the coast. The last departures for this year are on September 9 and 16 and October 14, with prices starting from £850 per person. Prices include accommodation, most meals, equipment rental, guides, luggage transfers between hotels (where applicable) and maps with images. Flights are excluded but can be booked on request. For more information call 0845-241 7599 or visit www.utracks.com
Up to £255 savings from Travel The Unknown TRAVEL THE Unknown is offering a £225 discount on its 13-day Eastern Turkey Explorer and nine-day Eastern Turkey Snapshot tours departing in May and September next year. The Eastern Turkey Explorer tour runs from April 26 to May 8, 2013 and from September 6-18, 2013 and leads in at £2,295 per person. The price, which has been reduced from £2,550, includes domestic flights, transfers, ground transport, accommodation, entrance fees to sites, breakfasts, most lunches, drivers, guides and a Climate Care contribution. The shorter nine-day Eastern Turkey Snapshot tour runs from May 3-11 and September 13-21 and costs £1,695 per person, reduced from £1,895. For details visit www.traveltheunknown.com or call 020-8823 0705.
puzzlesolutions Crossword: Across: 1. THISTLE, 5. TAP, 7. DALMATIAN, 8. LUANDA, 9. CRAM, 12. EL AL, 13. BALTIC, 15. ANDALUSIA, 17. LIS, 18. ARUNDEL. Down:1. TOTAL RECALL, 2. INDIANA, 3. TOLEDO, 4. ETAP, 5. TUI, 6. PANAMA CANAL, 10. RUTLAND, 11. NASSAU, 14. ELBA, 16. DUS.
Highlighted Word: HONOLULU Travagrams: (top) Thomas Cook
Where Am I?: Albuquerque
September 7 2012
OF SUN SHINE
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www.simplynorthcyprus.com Visit the website to ďŹ nd out more about the attractions of holidays in North Cyprus. For a list of current tour operators or for information on incentives for new operators email email@example.com
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