Travel Bulletin 3rd October 2014

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October 3 2014 ISSUE NO 1,890 | www.travelbulletin.co.uk

Cruising

British tourist economy receives boost as cruise passengers spend more

this week news 3 new research reveals sources of inspiration for holiday ideas

convention update news from the ABTA convention in Slovenia's Ljubljana

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southern africa a round-up of new tours & deals to offer your clients

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the gambia competitive prices help lure repeat visitors

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This Week news 3 8

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Cover Pictures: Main - Ponant

Inset - Travel 2

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new research reveals sources of inspiration for holiday ideas

at home with eileen Eileen discovers the joys of an 'Open House' weekend in London

puzzle bulletin play Su Doku for your chance to win a £50 M&S voucher

convention update news from the ABTA convention in Slovenia's Ljubljana

bulletin briefing

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how generating an 'internal culture' in business is a step in the right direction

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southern africa

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the gambia

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event bulletin news and pictures from our Central Europe Showcase event a round-up of new tours & deals to offer your clients

pix mix pictures and news from the annual Celebrate Africa event competitive prices help lure repeat visitors

cruising British tourist economy receives boost as cruise passengers spend more

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CAVE CONVENTION...Agents and operators visited Postojna Cave, one of Slovenia’s leading visitor attractions, courtesy of the Slovenian Tourism Board as part of the annual ABTA convention which took place last week.

(Convention news - page 12)

ABTA research reveals insights into sources of holiday ideas DESPITE THE digital revolution allowing holidaymakers constant access to online advice and booking information, consumers are choosing a multi-channel approach to inspire and inform their holiday choices, according to new research by ABTA. The findings revealed that rather than replacing face-to-face and print sources, internet search engines and websites sit alongside more traditional offline sources.

Consumers were asked what sources they used to both inspire them in their holiday choices, and also for practical information.

General internet search engines top the list of sources with 41% of people using them to look for holiday ideas and inspiration and 43% using them for practical information.

This is followed by holiday/destination brochures with 36% using them for ideas and inspiration and 35% for practical information.

Recommendations from friends, family and colleagues plus travel review websites are also popular sources of inspiration and practical information.

Travel professionals, used by one in five (20%) people, are the fifth most used source of practical information and newspaper or magazine articles make up the top five sources of ideas and inspiration with one in five (22%) using them. Some 15% of people used travel company websites for ideas and inspiration and 18% used these sites for practical information.

Victoria Bacon, ABTA head of communications said: “A holiday is a very significant purchase for most consumers and it is clear the people are keen to use a wide variety of sources both to inspire and inform their decision-making.

"Travel professionals are a popular source of information, particularly among younger consumers, but it is perhaps surprising to see that travel company websites don’t make it into the top five sources either for ideas or information. This suggests there is an enormous opportunity for travel companies to play a pivotal role in the consumer booking journey by continuing to improve their website offering and by tapping into other popular sources of information and inspiration.”

The association has also conducted research into how holidays are booked, and has found that in the past 12 months, there appears to have been a shift away from booking directly with service providers most notably to booking with a travel agent, either online or on the High Street.

In 2013, 41% booked at least one overseas holiday directly with a service provider, compared to 34% this year. During the same time period, more people booked both an overseas holiday and a domestic holiday with a travel agent, either online or on the High ● continues on next page

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Street. The shift is particularly marked for domestic holidays; one in ten people said they booked a domestic holiday with a High Street travel agent in 2014 (up from 7% in 2013) and 16% booked with an online travel agent (up from 12% in 2013).

The research also found that there are notable regional variations in the

way consumers book their holidays with those outside London far more likely to use a travel agent than those in London; only 11% of Londoners booked a holiday abroad using a High Street travel agent compared to an average of 20%.

The research also revealed that travel professionals were most valued for the ease of booking (51%), saving time (46%) and saving money (41%),

suggesting that this shift in booking may be due to these reasons.

In other research, awareness of ABTA among the UK population holds strong with a 75% public recognition factor, representing a slight increase from 74% in 2013. Awareness of the organisation has grown particularly strongly among 16-24 year olds, up to 41% from 38% in 2013, and has increased among this age group by 10% since 2010.

Haven highlights Halloween and half-term special breaks HAVEN IS promoting Halloween themed half-term breaks between October 24 and November 2, where guests can take part in a range of activities. Examples include fancy dress parades, creepy crafts and, new for this year, plasticine monster making sessions, where every child will take away a free gift.

Children can also join in the ghoulish gatherings of the Character Pumpkin Parade and watch their favourite Haven character friends take to the stage in the Halloween Show.

A three-night October half-term break at Haven’s Golden Sands park in Lincolnshire costs from £129 based on an October 31 arrival and a family of up to six sharing a standard two-bedroom self-catering caravan. Alternatively, a seven-night October half-term break costs from £399 based on a October 24 arrival and a family of up to six sharing a

standard two-bedroom self-catering caravan at selected parks.

Meanwhile, the company is welcoming guests to join Bradley the Bear’s big birthday bonanza this month, between October 13-17, where young visitors are guaranteed balloons and bunting along with traditional party games such as pass the parcel, party dances and the chance to get photos taken with the birthday boy himself.

The company is offering agents special deals to help secure bookings, with prices for Bradley’s birthday bonanza starting from £69 for the whole family. The price is based on up to six sharing a standard two-bedroom caravan for four nights, arriving on October 13 at selected parks.

For more information visit www.bourneleisuresales.co.uk or call 0871-230 1919.

Bradley the Bear

New shore excursions for 2015 from Attraction World

GO WEST...SuperBreak has joined forces with Virgin Trains to create a new marketing campaign directed specifically at agents along the Virgin Trains route from Glasgow to London. The operator's sales executives who cover the regions along the route will be donning their special ‘Go West’ t-shirts and calling on agents to promote a new online rail booking system and the rail fares available with Virgin Trains. Pictured getting read to hit the road are the operator's sales executives - from the left: Freya McCann, Scott James and Wendy Cameron.

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ATTRACTION WORLD has added new shore excursions in the Caribbean, Canaries and Madeira to its programme for next year. In the Caribbean, which includes cruises from Royal Caribbean, P&O and Celebrity, prices start from £19 per person in Jamaica, £29 in Antigua, £44 in Barbados, £64 in Saint Lucia and £66 in Costa Rica.

In the Canaries, which includes Royal Caribbean, P&O and Celebrity sailings, prices lead in at £42 in Lanzarote, £38 in Gran Canaria, £37 in Fuerteventura, £29 in Tenerife and £31 in La Palma.

Other shore excursions include Madeira from £25 and The Fjords, including Norwegian Jade and Epic.

To mark National Cruise Week, the company is offering a 20% discount off all shore excursions for bookings made by October 11. In addition, every agent making a booking (minimum value £99) can claim a bottle of Italian Prosecco by emailing the booking reference to ilovecruise@attractionworld.com

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Red Funnel to invest £2.2m following record breaking summer

Fred.\ Expeditions launches

RED FUNNEL Isle of Wight Ferries is to invest £2.2million in a major refurbishment of the interior of a second ro-pax ferry, MV Red Osprey, which operates between Southampton and East Cowes on the Isle of Wight.

The investment follows a record breaking year for the company, with traffic levels up 15% over the main summer holiday period. This growth has seen the company's SouthamptonEast Cowes route overtake Portsmouth-Fishbourne as the most popular cross-Solent route for vehicles.

The company’s success has been due, in part, to the major refurbishment and upgrade of the passenger accommodation on MV Red Falcon, which returned to service in April this year. The company is also benefiting from the repositioning of the Isle of Wight as an all season destination for active couples and families, a strategy which has seen the value of the Island’s tourism economy grow by 6% in the past 12 months.

The new look planned for Red Osprey will be almost identical to the refurbishment carried out on Red Falcon, although the design will incorporate some minor changes following operational experience and customer feedback.

Kevin George, CEO of the company, said: “We are delighted to announce this new tranche of investment following such positive feedback received from the customers who have travelled on Red Falcon since April. The traffic figures for this year are very gratifying in that more and more customers are choosing Red Funnel for great service at competitive prices. The refurbishment of Red Osprey further underpins our commitment to the Isle of Wight as we work with partners and stakeholders to help grow the Island’s economy.”

The new look Red Osprey will re-enter service in time for Easter 2015 and new features include 55% additional inside seats; two new lounges, one of which is pet friendly; airconditioning throughout; a new food and beverage menu with free drink refill; and free high bandwidth Wi-Fi in all passenger areas.

Visit Ljubljana Christmas Markets With Balkan Holidays BALKAN HOLIDAYS is offering three-night breaks to visit the Christmas markets of Ljubljana in Slovenia this year.

Every year the city is transformed into a winter wonderland with snow covered trees, Christmas lights and a Christmas tree. The city has two markets - the main market in the town centre along the Ljujanica River, which opens from December 3 to January 1, and the St Nicholas Fair on Presernov Trg, the main city square, which opens in early December.

Both markets offer traditional wooden stalls selling local craftwork and Slovenian specialities including mulled wine (kuhano vino), warm honey schnapps (medica), roasted chestnuts, pastries, fried sausages and other tasty snacks.

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As well as the markets there are plenty of Christmas themed activities including the procession featuring St Nicholas and Frost Granpa, (Dedek Mraz) while many of the churches display Christmas cribs. There is also a temporary ice-rink in one of the main squares – Plecnikov Trg. A three-night stay in a twin room at the three-star Hotel City leads in at £290 per person including breakfast, transfers, 20kg hold luggage and flights from Stansted with easyJet, based on a December 11 departure.

The same break staying at the four-star Hotel Slon on a bed-and-breakfast basis is from £350.

To book or for more information see www.balkanholidays.co.uk or call 0845-130 1114.

selling guide for agents Fred.\ Expeditions has produced a special guide to selling expeditions for agents. The guide, which is free to agents, includes useful information such as how to identify which kind of customers are potential expedition cruisers and how to encourage repeat business.

The company, which launched last month, offers a selection of polar expedition cruise product from seven well-known expedition cruise operators to act as a ‘one-stop-shop’ for agents. It is currently working with the following expedition operators: G Adventures, Hurtigruten, Lindblad Expeditions, Oceanwide Expeditions, Poseidon Expeditions, Quark Expeditions and Silversea Expeditions.

Geoff Ridgeon, head of cruise at Fred.\, said: “It's important that we support agents in selling expeditions as these can often be complicated itineraries and we have a dedicated team here who can help assist them in packaging expedition cruises so that they are as appealing as possible to their customers.

We hope this guide is a start in this journey.”

For more information email admin@fred.travel, call 0808-159 5256 or see www.fredexpeditions.co.uk

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Shearings group gears up for growth following investment partnership SHEARINGS IS stepping up plans for growth following its recently announced management buyout and investment partnership with the Moorfield Real Estate Funds.

The plans include circa £15m of investment in hotel refurbishment over the next three years, with more than £5m planned for 2015. This represents a 40% increase over the 2014 spend and by the end of 2017, more than half of the operator’s 4,000 hotel rooms across the UK will have been fully refurbished.

The investment follows another strong summer in which passenger volume increased by 2%, summer bookings hit a record high and hotel occupancy rates averaged 93% over the period.

Caroline Brown, the company's commercial director, said: “Consumer confidence appears to be on the up, and in response to this we’re looking to introduce a raft of

enhanced added-value services and facilities to further improve customer experience. These include free Wi-Fi across our hotels and coach interchanges, plus a suite of new mobile-optimised websites featuring improved functionality – including independent reviews hosted by Feefo to help customers when researching their holiday.

"We also plan to continue upgrading our coach fleet, which has already seen us invest more than £44m in new coaches over the last five years. We are currently talking to coach manufacturers about our 2015 requirements. New product development continues to be of huge importance to our business and recently this has resulted in the launch of ‘Your Time’ - a dedicated programme for independent travellers, as well as the continued expansion of the successful ShowTime programme introduced by our National Holidays brand.”

Hoseasons unveils specialist range of luxury holiday home breaks A NEW range of luxury breaks

designed to appeal to holiday park customers looking for that little bit extra has been launched by Hoseasons.

Due to launch at the start of next year, Bouja will offer families, friends and couples affordable luxury getaways at six countryside and coastal locations across Devon, Wales and Hampshire.

With hot tubs at each location and every holiday home featuring a deck, patio or private garden, as well as a flat-screen TV with iPod docking station, the operator's managing director, Simon Altham, says Bouja breaks will set a new quality standard when it comes to great value UK holidays.

He said: “We are incredibly proud of Bouja – not just because it’s the latest addition to our ever-growing specialist breaks portfolio, but also because it underlines our commitment to developing innovative new holiday

products that give our customers that little bit extra.

“Bouja is perfect for holidaymakers who love the relaxed affordability of a holiday park, but still want to experience the finer things in life.”

Top quality towels, linens and mattresses come as standard on a Bouja break, as do contemporary interiors, chunky outdoor beanbags and games consoles. Barbecues are also included where available, and all customers will receive a complimentary welcome pack and personal greeting.

Bike hire, nature trails and quality bistros and restaurants will all be offered nearby, while quirkier style ‘amazing spaces’ will be provided by the designer Bouja Boutique – an extension to the range featuring accommodation such as beach-hutstyle coastal lodges.

For more information visit www.hoseasons.co.uk or call 0844-847 1100.

Inghams offers ski/snowboard packages for £159 this winter THIS WINTER Inghams is offering ski/snowboard packages

Gulliver's campsite has introduced a new concept called Maxi Glamping. Available now from £66 a night, Maxi Glamping tents sleep six and according to resort manager Sue Conway, feature "everything including the kitchen sink". Tents include one double bedroom, a bunk bed room, wet room, living area and a kitchen with utilities. For more information see http://campingandcaravanningclub.co.uk/ukcampsites/clubglamping/safari-tent/gullivers/

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for £159 in the ski resort of Saariselkä, which includes five days at ski school, five days' ski/snowboard hire and a fiveday lift pass.

A seven-night stay at the four-star Holiday Club Spa Hotel on a half-board basis leads in at £674 per person, including flights from Gatwick to Kittilä and transfers.

The company is also offering the first 20 beginner bookings departing between January 11 and February 8 to Levi and Ylläs a free learn to ski/snowboard package worth £225. It includes seven days' equipment hire, five days' ski school and a seven-day lift pass. Clients can stay at the four-star Levitunturi Spa Hotel from £764 per person, based on a half-board basis and including flights and transfers.

For further information see www.inghams.co.uk

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Newsbites ●

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INSIGHT VACATIONS has announced a return to touring classical Egypt next year. The four itineraries include Wonders of Egypt, a nine-day journey tour exploring the highlights of Cairo plus a five-day Nile cruise; Splendours of Egypt, a detailed itinerary starting in Cairo and incorporating an eight-day Nile cruise; The Jewels of the Nile, Lake Nasser and Abu Simbel and Egypt and Jordan, a 12-day itinerary merging the best attractions of both countries.

THE JAMAICA Tourist Board (JTB) will reward its top six Jamaica My Booking Rewards agents with an exclusive trip to Jamaica. From December 5-10, the JTB along with Virgin Atlantic Airways, will be flying those agents who log the most bookings to Jamaica. For details see www.mybookingrewards.com

SPECIAL OFFERS

GANGEHI ISLAND RESORT

A SMALL LUXURY RESORT WITH 45 ROOMS PLENTY OF PRIVACY. ●

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EXPERIENCE LATIN AMERICAN (ELA) the b2b travel trade show launched this year by the Latin American Travel Association, has announced that following its inaugural event, ELA 2015 will be held from June 15-18, 2015. The venue, as in 2014, will be the waterside location of 40 Bank Street in London’s Canary Wharf. For details email info@experiencelatinamerica.co.uk or see www.lata.org THE BARBADOS Tourism Authority has launched a VIP Card featuring 50% discounts on admissions across a selection of attractions. These include Orchid World, Black Pearl Party Cruises, Harbour Lights, Harrison’s Cave, Southern Golf & Country Club, Tiami Catamaran Cruises, Atlantis Submarines, Mount Gay Visitor Centre and Island Safari. The card is valid until December 19 and can be ordered from www.barbadosvipcard.com

EXCLUSIVE SPECIAL OFFER FOR TRAVEL AGENTS STAFF MEMBER + PARTNER £299 per person – for 5 nights on BB in a Club room including Speedboat transfers.

Valid for stays between 1 Dec – 23 Dec 2014 or 1 Aug – 31 Oct 2015.

ATMOSPHERE KANIFUSHI MALDIVES FANTASTIC OFFERS BOOK BY 31 OCT 2014 Complimentary Nights Early Booking Discount for booking 60 days in advance.

Honeymoon Specials.

Winter Family Specials.

Long Stay Offer.

Complimentary Return Transfer (Adults only) - Book By 31/10/14.Valid for stays between 24/04/14 - 25/12/14 (dates for each offer may vary).

October & half-term treats at La Manga Club SPAIN'S LA Manga Club is highlighting October half-term and Halloween breaks, with seven nights for a family of four available from approximately £999.

Included in the price is a Halloween-themed activity programme for children aged five to 12, a selection of junior sports academies and a feast of delights on Halloween night itself with a themed family dinner available.

Families can enjoy a restaurant credit of €125 when they book a stay of seven nights at the resort's five-star Hotel Principe Felipe and a €75 restaurant credit at the resort's four-star Las Lomas Village.

Based on two people sharing a room, packages cost from €1,197 for a family staying seven nights in a two-bedroom townhouse in Las Lomas and from €1,629 (approximately £1,358) in the resort's five-star Principe Felipe Hotel, including breakfast, VAT and free meals and drinks for children under five.

Guests can also enjoy special rates on a wide range of sports and leisure activities, free Wi-Fi and complimentary access to the fitness centre, indoor pool, saunas and steam rooms.

For more information email reservas@lamangaclub.com or visit www.lamangaclub.com

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ANANTARA KIHAVAH VILLAS MALDIVES Complimentary Nights - Honeymoon Offer - Birthday / Wedding Anniversary Offer - Repeat Guests - Family Offer Dates for each offer may vary.

Terms & Conditions apply SRI LANKA - MAURITIUS - SEYCHELLES - INDIA - UAE Over 150 hotels and a selection of tours available on our website Including exclusive offers for Winter 2014/15 and Summer 2015.

2015/16 rates soon to be released

www.osborneandebel.com All above offers are subject to availability.

Terms & Conditions Apply

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Icelandair announces flights to Portland

with

e m o h t AEileen... r Eileen eworke h? m o h s a t What h p to this mon been u

AS EXPECTED, I had a great time at the Travel Bulletin Star Awards at the Landmark Hotel in London last month. Great venue, lovely food, good company and excellent entertainment.

What more can I say except many thanks to Travel Bulletin for inviting me and congratulations to all the worthy winners!

It was the “Open House” weekend in London 20-21 Sep and I went along for the first time this year. For one weekend only, this cultural event offers free entry to more than 800 of London’s buildings, some not normally accessible to the public. There is such a diverse range of modern and historic buildings on offer, including government buildings, embassies, offices, livery halls and even a cabbie’s shelter. With a choice of buildings spread as far apart as Brent and Barking, I decided to concentrate on one area only – Westminster and to buildings not normally open to the public. I visited HM Treasury, the Foreign & Commonwealth Office and the Royal Society. I was told there are often massive queues for the more popular buildings so I was prepared to wait for some time but I was really lucky and walked straight in, so that allowed me time to also visit the Banqueting Hall in Whitehall and the Queen’s Chapel at St James’ Palace.

I found all the buildings really interesting and I was particularly impressed with the FCO. The interior is absolutely beautiful so I find it really hard to believe that in the 1960s there were plans to knock it down.

I really enjoyed my “Open House” day in London and if you or your clients are considering a visit to the capital, I would definitely recommend this special event weekend next year.

Further details can be found at http://events.londonopenhouse.org

ICELANDAIR IS to commence flights to Portland in Oregon from May 19, 2015.

The new service will offer some of the shortest travel times from UK gateways, including newly announced Birmingham.

Portland International Airport (PDX) will be the carrier's 14th gateway in North America and the flights will operate twice-weekly until October 20.

Flights will connect with the airline's network in the UK including Heathrow, Gatwick, Glasgow and the newly announced Birmingham. The East Midlands will become the company‘s fifth gateway in the UK with a twice-weekly service on Thursdays and Mondays from February 5.

For further information see www.icelandair.com

MOVERS

SANDIE DAWE MBE has been appointed as a board member of London & Partners, the Mayor’s official promotional company for the city. ● BARBADOS' MINISTER of Tourism, Richard Sealy, has been appointed the new chair of the Caribbean Tourism Organisation (CTO). ● DOVER HARBOUR Board (DHB) has announced that George Jenkins OBE has been reappointed as chairman. ● HILTON WORLDWIDE has announced the appointment of Chris Jung as general manager of the newly re-launched Conrad London St. James, the latest addition to Conrad Hotels & Resorts’ portfolio. ● AIR MALTA has appointed Philip Micallef as CEO. Anthony Dupont has joined Pandaw River Expeditions as chief operating officer ●

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Go

WEBSCLUSIVES ●

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Calling all footie fans, you could win one of two pairs of tickets to watch Liverpool vs Chelsea on November 8th – courtesy of Barbados Tourism Authority. Go to www.travelbulletin.co.uk/travelgym Win an iPad Mini, courtesy of Tourism Vancouver.

Go to www.travelbulletin.co.uk/travelgym/destinationtraining to find out how Win an Amazon Kindle, courtesy of the Gibraltar Tourist Board. Visit www.travelbulletin.co.uk/travelgym/destinationtraining for details on how to qualify.

All this and more at:

by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email jill.sayles@travelbulletin.co.uk

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www.travelbulletin.co.uk The home of the web savvy travel agent www.travelbulletin.co.uk

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Booking incentives ●

TRAVEL 2 Is offering agents the chance to win one of four £150 Ticketmaster vouchers with its ‘Dubai, See it; Love it’ campaign, which highlights the range of activities available in the Emirates state. Agents who make a qualified booking (flights plus three nights' ground arrangements to Dubai) by November 30 will be entered into the draw.

See www.travel2.com for details.

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BELLEAIR HOLIDAYS is offering agents the chance to win a luxury, allinclusive holiday to Malta for two when they make a Malta booking between now and December 20. The 'Maltateaser' campaign also offers a number of smaller prizes up for grabs each month including a magnum of Veuve Clicquot Champagne, a £100 Malta holiday voucher and a London theatre weekend. For details see www.facebook.com/belleairagents with every answer posted, agents are asked to include their name, ABTA number and contact details. Running alongside the campaign, the company is offering agents the chance to win bubbles and more chocolate with its ‘Bubbles 4 Belleair bookings’ incentive.

Agents booking four or more holidays to Malta between now and December 20 can register the bookings to receive four bottles of Prosecco and a box of Malteasers worth £70.

agentbulletin FANCY A FAM?

BUTLINS IS giving agents the chance to take a three-night educational for £25 per person, based on four adults sharing a Silver room. Taking place at all three resorts, agents can choose a Live Music Weekend to suit their musical tastes. Examples include the Bootleg Ball (October 10-13), 90s Reloaded (November 21-24) in Bognor Regis, a Peter Andre break in Minehead on November 14-17, a Folk Festival (December 5-8) and a 60s Festival (December 12-15) in Skegness. Agents can also experience a We Love the 70s educational between October 10-13 in Minehead or see their favourite Big Reunion stars from December 5-8 in Minehead from £37.50 per person, based on four sharing a Silver room.

For details see www.bourneleisuresales.co.uk

AGENTS BOOKING any Inspired by Asia or Inspired by Australasia holiday (minimum spend £4,000 per booking)

by December 13 will earn a £30 Love2Shop voucher.

WINNING GEM...Liz Field from Dreamtime Travel won Tipto’s recent training incentive to bag herself a Pandora bracelet. Agents could enter the competition by completing all 14 supplier training modules to gain five star status.

NO O TRAIN NO GAIN G

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Jet2.com opens new purpose built training centre for pilots and crew JET2.COM HAS opened a £9.5million state-of-the-art training centre for pilots and crew.

The 32,232sq.ft facility, based on Bradford’s Euroway Industrial Estate, is a first for Yorkshire and the only one in the North which has been specifically designed as a fully integrated Simulator and Cabin Safety and Emergency Procedures (SEP) training centre for both flight deck and cabin crew.

The new facility houses three flight simulators, unique cabin crew trainer units, a high-tech Computer Based Training (CBT) room for pilots and fully equipped classrooms and briefing rooms to train the airline’s

existing 579 pilots, 24 pilot apprentices and 960 cabin crew.

The carrier's managing director, Ian Doubtfire, said: “Our fleet and crew are ever expanding to meet the continued growth and success of both the airline and our Jet2holidays business so it seemed like the right time to establish our own training centre. It is a fantastic facility which will make a significant impact on the way we train and develop our staff. It allows us to deliver the very best bespoke training programmes to ensure that both our pilots and cabin crew provide the safe and friendly flight experience our customers have come to expect.”

Taber Holidays adds new itineraries to winter 2014/15 programme TABER HOLIDAYS has launched its new winter 2014/15 programme with the addition of 11 new tours.

Featuring new itineraries in Norway, Iceland and Sweden, the total number of new tours offered is now 23.

Examples include a new Lapland spa experience in Sweden, ‘The Lapland Indulgence’ (leading in at £1,685 per person), a culinary tour of Iceland, ‘Icelandic cuisine and culture’ (from £1,798) and a unique ‘Aurora lavvu and dog sledding safari’ in Northern Norway from £1,835.

In addition there is a new four-day ‘Whale Safari and Northern Lights’ trip to Tromsø in Norway, as well as a family adventure in Swedish Lapland,

‘Aurora lavvu and dog sledding safari’ in Norway

ideal for February half-term. Overall prices for winter packages start from £599 for a Northern Lights break to the Icelandic capital of Reykjavik.

The company's managing director, Suzel Taber-Shaw, said: "We really want our winter programme to be about authentic experiences and the people, whether it’s local folk taking

our clients on the excursions or likeminded travellers. Everyone knows you can see the Northern Lights and do things like dog sledding and while we offer these, our new tours provide so much more in terms of culture, cuisine and relaxation."

For more information call 01274-875199 or see www.taberhols.co.uk

IT'S A SHORE THING...Cruisingexcursions.com has reinforced its partnership with TUI with the delivery to the Thomson travel stores of 30,000 sampler Cruise Deals brochures, promoting a range of deals. The company offers a transparent pricing policy that ensures agents aren’t undercut by online direct sales pricing and agents are paid up to 16% commission. Pictured receiving the first brochure delivery from the company's Graham Chuter (second from left) are staff from Collier’s Wood Thomson Retail Store - from the left: Bianca Fenoch, Amy Manning and store manager, Gary Collet. For details see

www.cruisingexcursions.com or call 0800-091 8274. (Cruising - page 23)

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puzzlebulletin

Su Doku

Win a £50 M&S voucher in the travelbulletin Su Doku prize puzzle

Travagrams

Can you solve the following anagrams to decipher the destination & tour operator?

Number: 037

A Vanilla Regime Trivet

A➠

B➠ In the words of Willy Wonka: “Come with me and you'll be, In a world of pure imagination’

C➠

Each Tole

D➠ Fill in all the squares in the grid so that each row, column and each of the 3 x 3 squares contains the digits 1-9.

Once you have completed the puzzle, simply identify the numbers that relate to the letters, A, B, C and D then e-mail the solution, with your name, company name, and full postal address plus phone and ABTA number if applicable to:

Where Am I?

If you have this card whilst playing poker, you’ll have a top-notch game

competition@travelbulletin.co.uk

The winner for 19th September is Sara Wakelam, Personal Travel Agent in Sheffield.

September 19 Solution: A=2 B=3 C=5 D=9

Crossword

My currency is the vatu and one of my official languages is Bislama.

Fill in the crossword to reveal the mystery location highlighted by the green squares.

Number: 037

Across 1. Well known ferry line (5) 3. First name of The Great British Bake Off judge (4) 6. North African country (7) 7. Australian state, initially (3) 9. Known as the Grand Canyon state (7) 11. Popular Crete resort (7) 14. Delhi Indira Gandhi International airport code (3) 15. When Caesar crossed this river, there was no turning back (7) 16. Home of the Taj Mahal (4) 17. Resort on the Black Sea (5)

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Image credit: Paul Stein

Closing date for entries is Thursday, October 9th. Solution and new puzzle will appear next week.

Down 1. Blue member, dancing on Strictly (5,5) 2. Capital of Ghana (5) 3. Native New Zealander (5) 4. Surname of actor / director who founded the Sundance Mountain Resort (7) 5. 1940's film classic based in a city in 6 Across (10) 8. Cheyenne is the state capital (7) 10. Cross-Solent operator, ___ Funnel (3) 12. The Balcon de Europa is the focal point of this Costa del Sol resort (5) 13. A zebra crossing on ___ Road was made famous by a Beatles album cover (5)

For the solution to the Crossword, Where Am I? and Travagrams, please see page 34 October 3 2014

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conventionupdate ABTA The Travel Convention 2014 took place last week in Ljubljana, Slovenia.

It was the 61st convention and the first time it had been held in Slovenia.

Here’s a round-up of news from the event...

Bookings with agents rise as DIY bookings decline in popularity reveals ABTA research IN THE past 12 months, there appears to have been a shift away from booking directly with service providers most notably to booking with a travel agent (either online or on the High Street), according to new research by ABTA. In 2013, 41% booked at least one overseas holiday directly with a service provider, compared to 34% this year. During the same time period, more people booked both an overseas holiday and a domestic holiday with a travel agent, either online or on the High Street. The shift is particularly marked for domestic holidays: one in ten (10%) people said they booked a domestic holiday with a High Street travel agent in 2014 (up from 7% in 2013) and 16% booked

with an online travel agent (up from 12% in 2013).

The findings also revealed that bookings with general holiday booking websites have remained stable, while direct bookings with tour operators have increased slightly.

High Street travel agents are particularly popular among 35-44 year olds, with more than a quarter (28%) booking a holiday abroad in this way suggesting that those booking family holidays welcome the benefits of face-to-face contact.

Travel agents are also particularly popular with younger consumers aged 16-24, with 18% using a High Street travel agent and 36% using an online travel agent to book at least one overseas holiday. People

InBrief ● UNDER THE Convention theme ‘The Power of the Personal’, delegates were told to customise product and emails, and to use technology and data to attract and retain customers. ● NISHMA ROBB, head of marketing for large customers at Google UK, shared her marketing plan based on 3 principles ‘Work how you live, living on the edge and life in a data stream’, telling delegates to get rid of the five-year plan, keep on top of technological developments as they happen and never ignore the power of mobile. ● MARIE STAFFORD, planning and foresight director at JWT London, talked about the peer-to-peer travel market which is growing rapidly, with 36% of people in the UK now saying they would use a peer-to-peer service compared with 22% a year ago. She urged convention delegates to tap into this market. ● THOMSON REVEALED a new brand called Thomson Scene aimed at the 18-35 year olds which offers 86 hotels in 34 resorts across 20 countries. As part of the new brand, Scene Hub will offer affordable hotels close to nightlife, while Scene Style are design-led hotels. The company also unveiled a new marketing campaign called Discover Your Smile, putting an emotive brand story - of a well-loved bear called Miles - behind the TUI smile logo with the aim of raising the profile of the TUI smile. ● ABTA has announced that its 2015 Travel Convention will take place in Costa Navarino in the Greek region of Messinia from October 12-14.

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October 3 2014

aged 65 and over were the most likely to book directly with a tour operator, and 43% booked an overseas holiday this way.

The research also revealed that travel professionals were most valued for the ease of booking (51%), for saving time (46%) and for saving money (41%), suggesting that this shift in booking may be due to these reasons.

Mark Tanzer, ABTA chief executive, said: “It is encouraging to see more holidaymakers using travel professionals to book their holiday. When family finances are tight we know that they are also looking

Mark Tanzer

for that extra security that booking with a travel agent or tour operator can bring.

People may also perhaps be realising that DIY holidays are time consuming to put together and value having someone else do the hard work for their holiday.”

VisitEngland’s Growing Tourism Locally project exceeds jobs target VISITENGLAND REVEALED the latest results of its threeyear project during the Convention, ‘Growing Tourism Locally’, which in its second year has to date generated a total of £517.9million additional tourism spend and created a record number of 9,620 additional jobs for the sector.

The project, aimed at inspiring UK residents to take more holidays at home and to create jobs in the tourism sector, has now exceeded the overall target of 9,139 jobs six months ahead of the project deadline, with still one year to go when the programme ends in October 2015.

The project is funded by £19.8m from the Government’s Regional Growth Fund (RGF) and has a total investment of £41.6m including contributions from VisitEngland and the private sector.

These latest figures include the results of marketing campaigns that took place over autumn 2013/winter 2014 in partnership with a number of destinations across the country. These campaigns alone have generated £101.3million in tourism spend and created 1,876 additional jobs for the sector.

The destination based campaigns featured across a selection of national and regional print, broadcast and digital media and included a campaign to attract people to enjoy the quirkiness of Bristol combining its more traditional Christmas offer with its independent boutique shopping, theatre, nightlife and music scene; a campaign to promote Manchester’s transformation into a large Christmas village over the festive season with its many Christmas markets; and a campaign highlighting major activities across Nottinghamshire in 2014 - from cycling, to festivals and events.

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bulletinbriefing

Industry Insight by...

Why generating an 'internal culture' to suit your business is a step in the right direction by Andy Stark, managing director of The Global Travel Group

T

HE LATEST industry figures from ABTA show that the number of people booking their holidays through High Street agents is up, with the research suggesting that face-to-face contact with an expert was beneficial.

It might surprise some of you to know I’ve been in the travel industry for 30 years. In my opinion, it’s key to ensure that your business, no matter the size, is focused on generating an ‘internal culture’ that's right for you if you want to ensure you have the best possible chance of securing a sale.

'Internal culture' is a term that’s banded around businesses left, right and centre – but now more than ever, generating the right ‘positive culture’ within a travel agency is of vital importance.

Take note – the ‘culture’ and ‘feel’ of your agency on a day-to-day basis will be noticed and picked up by those who step foot inside. It should not be forgotten that the product we sell is fun. From our standpoint, it’s vital that we do not underestimate the importance of a holiday to those purchasing it – we see the products every day and if our internal culture is not right, a holiday can easily be taken for granted.

Customers walk into a travel agency and expect to be greeted in a certain way – they want those that sell the product to not only have the crucial specialist knowledge that makes agents unbeatable, but also to be excited about what they are selling.

So then, how is this done? For me, team building is really important. Encourage participation in social and team events and out of work activities. It’s good for teams to bond and gel away from the pressures and stresses of the office (and away from their boss too!).

The appearance of both your staff and of the physical space in which your teams work is also vital. It’s not necessarily time to refresh your uniforms or get the interior designers in, but a good first impression matters.

I'm assured by those far more knowledgeable on interiors than I am that making the retail space as bright and airy as possible with aspirational images throughout really works. Teams need to be proud of the space they work in and should be motivated by their place of business – this pride and inspiration translates into their sales techniques and can genuinely help improve the way they deal with customers.

Involve your team in new marketing displays and let www.travelbulletin.co.uk

"Customers walk into a travel agency and expect to be greeted in a certain way – they want those that sell the product to not only have the crucial specialist knowledge that makes agents unbeatable, but also to be excited about what they are selling" them input into local area marketing initiatives.

Employees want to feel as if they have some part in the direction of the agency. A sense of responsibility over their place of work will help create a more positive and effective culture.

Never underestimate the value of bringing your staff on the ‘journey’. Make sure your team has a clear understanding of the agency’s plan and strategy – share it, leave space for questions and get the team to buy in to the overall business objectives. Only at this point is it possible to reward achievement that goes over and above the performance asked for by management. With all this in mind, it’s also key to allow your staff to undertake training and become specialists in certain areas. The benefit for customers is clear. But for the team, this helps to generate a culture of responsibility and ownership over a given product area which in turn generates passion and excitement for a particular type of holiday.

Holidays are available whichever direction our customers and clients turn. Consumers can find everything we sell as agents online, but what DIY holiday planning lacks is context. Building your internal culture to represent your brand in the best possible way will help increase trust between you and your clients and when you’re up against the World Wide Web, this is important. If your team is well-informed, excited and inspired about the product they sell and the space they sell it from, then you’ve got a good chance to beat the web!

October 3 2014

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eventbulletin

Travel Bulletin hosted its

Central Europe Showcase

event last week, which took place at the Thistle Marble Arch Hotel in London. Attendees had the chance to catch up with a range of suppliers, followed by dinner, entertainment and a selection of prizes...

CHECKING IN...Joseph Snowden (left) and Georgia Hamilton (second from right) from Flightcentre check out Newmarket Holidays' new brochure with the operator's Ashley Secker and Kate Simpson.

BROCHURE BUDDIES...Beth Jones (left) and Teresa Ryan from Thomas Cook get together with Nick Robb from Swiss Travel Centre to view the operator's new brochure.

A LOTTA BOTTLE...Andrea Jones from Thomas Cook in Eltham picked up three bottles of German wine from Charles Wilson from the German National Tourist Office. e collects a bottl m Hays Travel fro h ng Si ge .. Geor from WINE O'CLOCK. ngo prize draw of wine in the Bi Jeanette Ratcliffe. 's Travel Bulletin

hweitzer from ORM... Andrew Sc to COOKING UP A ST showcases the latest brochure es mo, uis ler Cr Pa r ve ine Ri ld ra ing Ge Vik ts - from the left: a Tyndale. en ag ok Co as Thom tash ha Reece and Na Kat Pike, Samant

WINNING TICKET...Francesca McCarthy from AlpenClub Schliersee presents Benni Belotti from Wallace Arnold Worldchoice with his prize - a three-night breakfast stay at the newly opened Karma St. Martin’s Hotel on The Isles of Scilly.

FRED TALK...Aisleen Marley (left) from Fred .\ chats with Victor Kaye and Barbara Goodman from Gadabouts Travel.

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October 3 2014

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Travel 2's 16-day Grand Tour of South Africa leads in at £2,399 per person with departures up to December 7. The itinerary offers stays in quality hotels, such as the five-star Country House boutique hotel on the Garden Route, and includes three escorted day tours in Cape Town. Flights and transfers are also included.

SAA announces Heathrow Terminal 2 move SOUTH AFRICAN Airways, which operates double daily flights from Heathrow to Johannesburg and on to more than 30 Southern Africa destinations, will move to its new home, in Terminal 2 at Heathrow, from October 22.

The carrier's UK & Ireland manager, Gary Kershaw, said: "We are delighted to be moving from Heathrow’s oldest terminal to its most modern one. Our customers will experience state-of-the-art facilities in a truly beautiful piece of architecture and we know they will love it.”

Meanwhile, the airline has teamed up with Do & Co Events to produce gourmet meals and South African award-winning wines served across both classes.

For more information see www.flysaatrade.com or call 0844-375 9680.

The SATOA Travel Awards 2014 took place at the Bbar in London last month. Pictured are the winners from the event - from the left (back row): Caroline Tjia, One & Only; Donna Abberley, on behalf of South African Tourism; Chris Fortescue, Africa Collection; Claire Roadley, on behalf of Garonga Safari Lodge; Shika Kataria, Taj Cape Town; and Gill Jackson, Embarque Travel; with (bottom row) Sara White, Real Africa; and Tesna Simonsen-George on behalf of Your Africa.

Cox & Kings features 'In Style' suggestions in 2015 brochure WITH A comprehensive range of tours across Africa, Cox & Kings has launched its new brochure for 2015, which features new tours to South Africa as well as new ‘In Style’ suggestions for travelling to Namibia, Kenya, Botswana and South Africa.

The operator reports that passenger numbers to Africa have continued to increase, with a 10% growth in 2014 compared to last year, and bookings on escorted tours almost doubling over the same period.

As demand grows for travel to areas off the regular tourist trail, the operator has increased its suggestions for private travel, with a range of examples showing options to suit every budget.

The company's Africa product manager, Louise Stanion, said: “A lot of our clients have travelled to the region with us before and want to discover places off the beaten track with authentic experiences. The strengthened rate of the pound against the rand means that luxury travel to South Africa is more affordable than ever and our new tours showcase the range of options available for different budgets. Growth this year to Botswana is really encouraging and I’m delighted to be able to introduce such a range of different priced options.”

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With passenger numbers to South Africa growing year-on-year, the operator has introduced a range of new tour options including self-drive itineraries departing from Johannesburg, a selection of smallgroup experiences that can be incorporated into longer tailor-made itineraries and suggestions for exploring lesser-visited parts of the country.

As examples of prices, Pearls of the Limpopo is a new 11-day/eight-night self-drive itinerary to the northeastern part of South Africa leading in at £1,965 per person, while Safari, Ocean & Cape is a new 13-day/tennight escorted tour to South Africa leading in at £3,495.

As well as introducing lower priced itineraries in the brochure, the company has also developed a collection of luxury ‘In Style’ suggestions to showcase the best of each country staying in luxury accommodation.

Namibia in Style is an 11-day/eight-night itinerary leading in at £6,675, while a 13-day South Africa in Style itinerary costs from £7,995.

All prices include flights, transfers, guided excursions, accommodation with breakfast and selected other meals.

For more information see www.coxandkings.co.uk/africa or call 020-7873 5000.

October 3 2014

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New bicycle tour from Exodus EXODUS HAS introduced an 11-day Cape Argus Pick n Pay Cycle Tour to its programme, with prices starting from £2,349 per person.

The itinerary, along South Africa’s Western Cape, takes in renowned wineries in Cape Town, the Karoo and the Whale Route, with entry to the world's largest individual time cycle tour.

The Cape Argus Pick n Pay Cycle Tour attracts 35,000 riders, and the 109km scenic route takes in a loop of the Cape Peninsula before returning to Cape Town.

The first departure is on February 28, 2015 and prices include flights from London, all accommodation and most meals.

For more information or to book visit www.exodus.co.uk or call 0845 863 9601.

PICTURED ADMIRING the views on a fam trip to Cape Town, the Winelands and the Garden Route with Premier are, from the left: Julie Gooding, Abbotts Travel; Sarah Edge, Journey the World; Karin Bessent, Travel Planners; Michelle Newman, Dawson & Sanderson; Natalie Bennett, Off Broadway Travel; Carly Charteris and Nicola Payne, Premier Holidays; and Dawna Brown, Travel Solutions.

Tourism KwaZulu-Natal hosts World Jam Music Festival AGENTS WITH clients visiting KwaZulu-Natal (KZN) in December can highlight the World Jam Music Festival, hosted by Tourism KwaZulu-Natal at the Moses Mabhida Stadium in Durban.

The two-day music festival, taking place on December 6 and 7, offers a kaleidoscope of music, culture and culinary experiences from around the world.

Music will range from Rock ‘n Blues, Jazz, Hard Rock, Pop, Sophia Town, Sounds from the Indian Ocean & West Indies, Smooth Jazz, Contemporary, Bollywood and Gospel, and visitors can drift from arena to arena, soaking up their favourite music genre.

Bands from Cuba, Jamaica, Trinidad, USA, UK and South Africa will represent cultures of the world, and the New Orleans Jazz arena will provide the flagship entertainment area, featuring performances by some of New Orleans’ top artists to highlight the longstanding sister city’s relationship shared with Durban.

For more information see www.worldjamdurban.com

Kirker Holidays promotes range of single and multi-centre itineraries KIRKER HOLIDAYS is highlighting a selection of Southern Africa itineraries, ranging from indulgent city breaks and safaris to historic battlefields tours, luxury train journeys and relaxing beach experiences.

Guests can choose from tailor-made single and multicentre itineraries in South Africa including Cape Town, The Winelands, Hermanus & the Overberg Coast, The Garden Route, Eastern Cape Game Reserves, Kruger National Park, Madikwe Game Reserve & Kwazulu Natal; Botswana, including The Okavango Delta, Chobe National Park and Savute Game Reserve; Zambia, including Victoria Falls; and Mauritius.

The company's dedicated Southern Africa brochure offers suggestions for tailor-made short breaks and multicentre holidays, including several hotels that appear in its programme for the first time this year.

As examples, in Cape Town the four-star deluxe Dock House has been converted into a boutique hotel, offering just five decorated rooms and one suite, as well as an outdoor pool, spa and fitness centre.

Suitable for discerning travellers seeking their own personal space within footsteps of Cape Town’s most popular sandy beach at Camps Bay, The Place on the Bay Hotel consists of 21 four-star serviced apartments, ranging from studios to a five-star penthouse with private

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swimming pool and sundeck.

Alternatively, the five-star Glen Avon in Cape Town’s affluent Central Peninsula combines the contemporary comfort of a hotel with the personal service of a welcoming guesthouse.

Joining the five-star The Royal Livingstone as the operator's recommended accommodation at Victoria Falls are The Victoria Falls Hotel and Victoria Falls River Lodge.

The four-star Victoria Falls Hotel offers traditional comforts and a private footpath that winds through tropical gardens to an outdoor pool – that leads to the falls.

Alternatively, the four-star deluxe Victoria Falls River Lodge, nestled on the banks of the Zambezi River, offers game viewing excursions from land, river or on foot.

As an example of prices, a seven-night holiday combining Cape Town with the coastline and whalewatching opportunities of Hermanus costs from £2,445 per person this month. The price is based on two sharing and includes flights, private transfers and seven nights’ breakfast accommodation – four at the four-star Winchester Mansions on Cape Town’s Atlantic Seaboard and three at the four-star Ocean Eleven in Hermanus.

For further information call 020-7593 2289 or visit www.kirkerholidays.com

October 3 2014

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THE POPULAR Celebrate Africa Workshop returned to London last month and saw a wide variety of Africa suppliers sharing their passion and expert knowledge with the trade. Suppliers included airlines, tourist boards, hotels and game lodges, and the event was sponsored by Red Carnation Hotel Collection South Africa and Travel Bulletin...

st of the event are , from THREE OF A KIND...Making the mo ons; Simon Mills, the left: Sheena Dovey, Planet Destinati sons in Africa .

Native Escapes; and Ailsa Tavares, Sea

STAR DEAL...Pictured are Anita Powell from Small World Marketing and Ti m Przybysz from Six Star Holidays.

PROUD PALS...Enjoying the event are Fiona Malan (left) from Sun International and Becca Spurge on from 18

October 3 2014

NAMIBIA SHOWCASE... Karis Masham and Sam y Hancock from the Namibia Tourist Board get read to greet attendees.

BULLETIN BUDDIES...Catching up are Tessa Bott (left) from Tsessabe and Travel Bulletin's Jeanette Ratcliffe.

LET'S CELEBRATE!...Rob Morley from Africa and Beyond hooks up with Natalie de la Porte from AMG Ltd. www.travelbulletin.co.uk

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Okahirongo River Camp, Northern Namibia

CLASSIC NAMIBIA is highlighting a five-night, full board deal at Okahirongo Elephant Lodge and Okahirongo River Camp in Northern Namibia, where guests receive the fifth night free. Prices lead in at N$21,461 (approximately £1,174) in high season, based on two sharing, and N$19,997 (approximately £1,094) in low season. The offer also includes all activities; transfers; bush lunches between camps; soft drinks, beer and house wine; laundry; VAT; and tourism and community levy.

For details see www.classicnamibia.com

Up to 50% savings from Atua Enkop ATUA ENKOP its offering special deals on bookings across a range of properties. As examples, clients booking three nights at Tipilikwani Mara Camp in Masai Mara will receive 50% off the third night for stays up to June 30, 2015, excluding Christmas and Easter periods.

Clients making a three-night booking at Mara Ngenche Safari Camp in Masai Mara will receive a free balloon safari, valid for stays up to April 12, 2015 (excluding Christmas, Easter and the month of June). Alternatively, clients making a minimum two-night booking at Mbweha Camp in Lake Nakuru receive 20% off the total booking. The offer is valid until June 30, 2015 and excludes Christmas and Easter periods. For details email reservations@atua-enkop.com or see www.atua-enkop.com

InBrief ● CAPE TOWN Hollow, one of the Hollows' properties

belonging to the Seasons in Africa portfolio, has reopened for a 'soft opening' this week following an extensive refurbishment programme. The centrally located boutique hotel, ideal for leisure travellers, offers views of Table Mountain and is located within walking distance from the vibrant bars and restaurants in the heart of Cape Town. ● THE ZANZIBAR Collection has introduced a new agent

offer giving agents the chance to stay for a free night at Breezes Beach Club & Spa plus a free night at Baraza Resort & Spa. The offer is valid from November 1 until December20. Travelling companions will pay 50 per night and extra nights for agents are available at 50% off the rack rate at either resort.

For more information or to book email info@breezeszanzibar.com or info@baraza-zanzibar.com

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southernafrniceaw WW adds Namibia & Zambia options WILDLIFE WORLDWIDE has added new trips in Namibia and Zambia to its collection of small-group trips led by top wildlife photographers.

Under the guidance of professional photographer, Nick Garbutt, clients on a 'Namibia in Focus' itinerary can photograph the rich wildlife of Namib Naukluft Park, Sossusvlei and Etosha National Park in Namibia.

Highlights include tracking radio-collared leopards by vehicle, trailing black and white rhinos on foot and a sundowner drive on the dunes at Sossusvlei.

Prices, based on a May 9, 2015 departure, lead in at £6,695 per person including 11 nights’ full board camp/lodge accommodation and two nights’ bed-and-breakfast hotel/villa accommodation.

‘Luangwa & a Blizzard of Bats’ has also been added to the company's portfolio. The tour starts in Luangwa National Park, where Garbutt gives talks and tutorials in between game drives and walks in Zambia’s richest protected area. Guests then move on to Kasanka to witness the annual event that sees millions of fruit bats returning to roost in the park and capture it on camera.

Prices for a November 15 departure next year lead in at £5,195 including five nights’ full board tented camp accommodation in South Luangwa and three nights’ full board lodge accommodation in Kasanka.

For further information or to book call 0845-130 6982 or see www.wildlifeworldwide.com

Ethos Marketing adds new properties Ethos Marketing has announced the addition of two new properties to its portfolio - MalaMala Game Reserve and sister property, Mount Anderson Reserve.

MalaMala Game Reserve has set the benchmark for sustainable eco-tourism and its reputation for its legendary game experience, with guests noting multiple sightings of the famed 'Big Five'.

The reserve offers an enviable position as it straddles the Sand River and lies strategically sandwiched between the Sabi Sand to the west and Kruger National Park to the east.

MalaMala shares a 12-mile unfenced boundary with Kruger National Park, allowing game to roam freely in the region.

MalaMala offers the choice of three distinctly different safari camps, all of which are set on the banks of the Sand River. The distinct African style of the MalaMala Main Camp and Sable Camp both offer comforts that discerning guests might expect.

At Rattray's on MalaMala, guests can step back 'Out of Africa' and experience the historical opulence of the outpost in one of eight luxury khayas.

Meanwhile, Mount Anderson Reserve offers a unique and exclusive mountain retreat set on 20,000 acres of dramatic landscape in the Mpumalanga escarpment, west of Kruger National Park.

Offering an ideal getaway for clients looking to relax, the property features spectacular scenery while offering access to rare and endangered wildlife and some of the most unique vegetation in the country.

A range of outdoor activities are available in the company of a qualified guide and host. These include trout fishing, clay pigeon shooting and air rifle shooting, wildlife safaris on foot or in a 4-wheel drive vehicle, hiking trails, horse riding and bike riding.

For more information visit www.malamala.com and www.mountanderson.com

October 3 2014

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•

W

T

Discover the Fun this Peak Season with Fun-Day Tickets up for grabs!

Fancy the chance to win ‘fun-day tickets? Travel 2 has 10

For your chance to win simply make a booking to South

to give away as part of our exciting South Africa cam-

Africa that includes a minimum of 7 nights’ ground ar-

paign! The tickets, each with the value of £100, will al-

rangements and you will receive one entry into the prize

low you to choose from fun experiences such as a day

draw. Bookings that include return flights with South Af-

at the Zoo, 4x4 off-road driving, wine tasting and more!

rican Airlines will receive two entries into the prize draw.

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6 Day Cape Town Includes: • Return flights with South African Airways • 5 nights 3* Camps Bay Resort • Return transfers Why not add a 4 tour Cape Town ticket from £122pp

1049PP

From £

Valid from: 28 Oct - 03 Dec 14

8 Day Garden Route Splendour Includes: • Return flights with South African Airways • 2 nights 3* Garden Court de Waal, Cape Town • 6 day Garden Route Splendour Escorted Tour with 5 nights accommodation, various meals, services of a driver-guide and sightseeing • Return transfers Why not add a 3 day Safari extension at Kariega from £470 pp

1499PP

From £

Valid for travel: 02 Nov 14

10 Day Cape Town, Garden Route, & Safari Self Drive Includes: • Return flights with South African Airways • 10 day Cape Town, Garden Route & Safari Self Drive Tour with 10 days car hire, 9 nights accommodation, various meals and sightseeing Why not upgrade to Superior accommodation from £260 pp

1499PP

From £

Valid from: 01 May - 20 Jul 15

9 Day South Africa in Style Includes: • Return flights with South African Airways • 9 day South Africa in Style Tour with 8 nights accommodation including 1 night aboard the luxurious Blue Train, 2 nights safari at Kruger National Park, various meals and sightseeing

Valid for travel: 30 Nov 14

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THE UK’s 100% Trade Only Tour Operator Call Reservations FREE on 0800 0224 182 Incentive Terms & Conditions: http://www.travel2.com/sitecontent/terms/sa_14.html

S04TB03102014SouthAfrica_Layout101/10/201412:43Page22

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Collette adds 15-day Cape Town, Victoria and Botswana tour from £4,384 COLLETTE HAS launched its latest brochure for 2015/16, which features more than 65 escorted tours around the world, including a new option in Southern Africa.

The 15-day tour, which visits Victoria Falls and Botswana, begins with three nights in Cape Town where guests can enjoy a cable car that whisks them to an altitude of more than 3,000ft on Table Mountain. It also takes in the coastal views that come with a trip to Cape Point on the southwestern tip of Africa. From here, guests will spend two nights in the Hermanus region where they will enjoy a wine tasting lunch and relaxing spa treatments.

Also included is a two-night stay at the Entabeni Conservancy for a ‘Big Five’ game drive experience. The tour concludes with two nights at Victoria Falls with the opportunity to enjoy an elephant-back safari plus two nights in Chobe (Botswana) for a safari cruise and game drive through Chobe National Park.

Prices lead in at £4,384 per person based on two adults sharing, and include flights, 23 meals (12 breakfasts, four lunches and seven dinners) and door-to-door UK transfers within 75-miles of the departure airport.

The company is also offering the option for guests to extend their stay in Cape Town from £68 per person, per night.

Zimbabwe welcomes new lodge launch

Kwandwe Game Reserve welcomes launch of Ecca Lodge

IMVELO SAFARI Lodges has a growing portfolio of camps in Victoria Falls and Hwange, with Zambezi Sands River Camp recently opening as the latest member of the expanding family.

Situated on the Upper Zambezi, the lodge sits on the banks of the great Zambezi river with five of the tents overlooking the rapids and the other three nestled on a small tributary.

The Bedouin style tents offer views of the river and feature al fresco showers and private plunge pools. The property also has a commitment to conserving Zimbabwe’s wildlife and natural resources by being involved in a range of wildlife conservation programmes on a daily basis.

A Sunbird package offers six nights' safari, with three nights' all-inclusive at Zambezi Sands River Camp followed by three nights' all-inclusive at Camelthorn Lodge in Hwange. Prices lead in at US$2,468 per person, based on two sharing for arrivals by December 31, 2015, including transfers and a free night at each property.

Imvelo Safari Lodges, Zambezi Sands

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October 3 2014

Victoria Falls

Kwandwe Ecca Lodge

SITUATED IN South Africa’s malaria free Eastern Cape, Kwandwe Game Reserve’s Ecca Lodge has opened following a full refurbishment of its six stand-alone suites and guest areas.

The lodge’s new décor takes its influences from the vibrant colours and textures of the African people and each suite features a different base colour with spacious bedrooms, lounges and large bathrooms.

Super-king sized beds, ottomans and day beds that can be reconfigured to accommodate children, along with bean bags, provide a fun and relaxed environment. Many locally and regionally sourced furnishings have also been incorporated into the interiors, including those by individual artisans and community based projects.

Prices start from approximately £240 per person, per night based on two sharing on a full board basis, including drinks and safari activities.

Affordable Car Hire is offering car hire with full fuel policy and unlimited mileage in South Africa from £15 per day. For details see www.affordablecarhire.com

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THE GAMBIA Experience has announced that agent concessions to the three-plus grade Kombo Beach Hotel are available on all departures in November, valid for the first two Friday departures in December, with a seven-night breakfast stay leading in at £299. To book call 0845-330 2066 or email trade@serenity.co.uk and for details on the hotel see www.gambia.co.uk/kombo-beach. Meanwhile, the company has announced that its next scheduled webinar takes place on Wednesday October 8.

For more information email trade@serenity.co.uk

Competitive prices lure repeat visitors says Olympic Holidays OLYMPIC HOLIDAYS reports that The Gambia's ongoing popularity is due to the fact that its holiday product is low-key rather than bold and brash.

The operator's commercial director, Photis Lambrianides, said: "Although The Gambia is only a small destination, it delivers a wonderfully relaxed holiday experience at excellent prices and it has performed well for us down the years.

"The vast majority of The Gambia's hotels are locally owned and managed. The arrival of a Sheraton resort a few years back signified international recognition of The Gambia's strong tourism potential - it has terrific beaches, there are no high-rise hotels to spoil the coast, the accommodation is top-quality and the weather is superb.

The Gambia will be as popular as ever this winter."

The company's selection of Gambian hotels ranges from two- to five-star, with the winter sun programme based on bed-and-breakfast, with a supplement payable for half-board at most featured hotels in the destination.

Prices for The Gambia in mid-January 2015 lead in at £507 per person for seven nights' breakfast stay at the three-star Seaview Gardens Hotel in Kololi, while a half-board supplement is £58 per person, per week.

Lambrianides says: "Flights to The Gambia are from Gatwick and Manchester. The flight time of around six hours is a lot less than to most long-haul holiday spots, and there is no jet lag to worry about."

The operator's Gambia programme is based on Kotu and Kololi, relatively small resorts that are a short taxi ride apart.

Kololi is the livelier of the two, but both have popular beaches.

Lambrianides said: "There's plenty to keep visitors occupied, ranging from a jeep safari south to the Senegal border to the Roots excursion to James Island on the trail of the slave trade. Close to the resorts, there is excellent bird life to be found in the Abuko Nature Reserve and colonies of

monkeys in Bijilo Forest Park close to the Kairaba and Senegambia Beach hotels.

"A real highlight is vulture feeding time in the grounds of the Senegambia Beach Hotel, when large numbers of the birds descend for their daily feeding programme."

As an example of packages, a seven-night breakfast stay at the four-star Senegambia Beach Hotel in Kololi leads in at £516 per person, based on two sharing a standard room. The price is for departures in early December and includes flights from Gatwick with Thomas Cook Airlines and transfers.

For further information or to book call 0844-499 4449 or see www.olympicholidays.com The beach at Ocean Bay Hotel

GAMBIA BIRD Airlines has announced a new promotion on scheduled flights from Gatwick to Banjul. Economy Class tickets are now available from £250 per person one-way and £419 return, including taxes and charges. The carrier offers a weekly non-stop service between London and Banjul with a checked baggage allowance of 46kg for Economy Class customers or 69kg for Premium Class, as well as complimentary in-flight meals and refreshments.

For details visit www.gambiabird.com

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DIRECT LINE Holidays is offering seven nights' breakfast accommodation at the four-star Boutique Ngala Lodge, located between Fajara and Bakau, for ÂŁ799 per person. The deal is based on two sharing and includes a free room upgrade to Suite 10 or Penthouse, flights, baggage and transfers. Selected departures are available up to December from Gatwick.

For details see www.directline-holidays.co.uk

The Gambia Discover the smiling coast Nobody knows The Gambia like we do.

We are the only specialist tour operator to The Gambia and recognise that everyone is different. We can help you to match the perfect holiday to your client.

Gambia.co.uk/Trade For brochures, trade log-ins, webinar training & agency support, call

0845 330 2066

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AMAWATERWAYS HAS announced the addition of two new ships, AmaSerena and AmaVista, featuring the line’s first connecting staterooms. The vessels will join their sister ships – AmaReina, AmaPrima, AmaCerto and the new AmaSonata – for Danube, Main and Rhine sailings beginning spring 2015.

For more information call 0808-256 8422 or see www.amawaterways.com

British tourist economy receives boost as cruise passengers spend more CRUISEBRITAIN REPORTS that Britain's tourism economy is continuing to benefit as cruise passengers spend more either at the beginning of their cruise from the UK or during day trips to British ports.

It also says that the value of cruising has been further enhanced by a 10% growth in passenger embarkations to 1.04m and a 20% yearon-year increase in day calls which reached 866,000 in 2013.

Findings show that last year saw each passenger visit at a British port

(combining the embarkation and day call numbers and excluding air fares) generate an average spend of 100 per passenger visit, an increase of 10% over 2012. With the average cruise ship now carrying 2,000 passengers, the vessels are bringing in some 200,000 per visit.

The organisation says that this significant passenger spend boosts local and regional tourism revenues and forms an integral part of the overall cruise line spend in the UK, which accounted for more than 3billion in 2013.

Chair of CruiseBritain, Daren Taylor, said: "Cruise tourism is a valuable source of income to ports and destinations across Britain and is increasingly being factored into local and regional tourism. The vessels that can be accommodated range from small ships carrying a handful of passengers through to boutique ships and then up to the largest ships deployed in Europe.

This wide range gives an opportunity for all ports, including those without major facilities and infrastructure, to benefit

from the growing popularity of cruising to and around Britain. The figures for day calls at British ports are increasing steadily and have nearly quadrupled over the last ten years.

“When cruise line direct expenditure on food and beverage, fuel and other non-durable goods, jobs, business services and travel agent commissions, plus indirect benefits from suppliers and employee compensation, are added into the equation, it is clear that cruise business is big business for the UK economy."

Riviera Travel highlights 16-day Irrawaddy option from £3,499 for 2015 RIVIERA TRAVEL is offering 'A Journey On The Irrawaddy', a 16-day itinerary in Burma on selected dates between April and November 2015, which leads in at £3,499.

The price includes scheduled flights

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from Heathrow; a ten-day luxury river cruise on the new five-star RV Irrawaddy Explorer; other nights in five-star hotels with breakfast; a guided tour of Mandalay; a visit to the floating gardens, cottage industries and water-

borne life of Inle Lake; as well as an exploration of Irrawaddy’s riverside villages, local markets, Buddhist temples and pagodas; all shore excursions; meals on the cruise; and a tour manager.

October 3 2014

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cruising Crystal Cruises introduces simplified dinner attire guidelines IN RESPONSE to feedback from its guests, Crystal Cruises is introducing a simpler evening dress code from December 21 on both its award-winning ships. While casual daytime attire is acceptable on board any time before 18:00, the suggested evening dress code simplifies the current options of Resort Casual, Elegant Casual and Black-Tie Optional and will now feature two preferences - 'Crystal Casual', a dressed-up version of casual attire. The new designation for evenings applies to all areas of the ships after 18:00 and includes dresses, skirts, dressy trousers and blouses or jumpers for women, and dress shirts and sport coats (no tie

required), open-collar or collared polo shirt and dress trousers/smart trousers for men. Black Tie Optional is for more formal evenings and calls for dark suits with ties or tuxedos for men and formal cocktail or evening dresses, or formal evening separates for women.

The company's president and chief operating officer, Edie Rodriguez, said: “With an increasing mix of domestic and international holidaymakers, it is important we stay on trend and support the changing style preferences among our guests. With just two straightforward evening attire preferences, we ease the stress of packing and planning, and put the focus on the excitement of the

voyage ahead.�

With the new evening dress code policy, guests can expect one 'Black Tie Optional' for seven- to ten-night cruises, and two on 11- to 13-night cruises.

These estimates are subject to change depending on itinerary details, while World Cruise, festive sailings and ocean crossings may be scheduled differently.

The new guidelines do not apply to daytime hours, when guests are encouraged to dress comfortably and appropriately for their chosen activities.

Until October 31, all-inclusive 'book now' fly/cruise fares start from ÂŁ1,876 per person based on double occupancy.

For details call 020-7399 7601.

Seabourn’s UNESCO partnership brings world heritage onboard PROMINENT EXPERTS on world heritage will be speaking on Seabourn ships as part of the line’s newly-formed partnership with UNESCO (the United Nations Educational, Scientific and Cultural Organization).

Topics including culture, heritage, history and the importance of sustainable tourism

in preserving World Heritage Sites will be covered by a host of UNESCO advisors and consultants as a new twist on the line's enrichment and entertainment programme, Seabourn Conversations.

John Delaney, the company's senior vice president, marketing and sales, said: “The significance of cultural

experiences only continues to grow, and we’re excited to welcome those who lend their expertise to UNESCO, to engage with our guests about such important topics as sustainable tourism, culture and heritage.�

For further information call 0843-373 2000 or visit www.seabourn.co.uk

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cruising NORWEGIAN CRUISE Line UK has launched 'Norwegians Get It All and a Whole Lot More', a new promotion that offers an all-inclusive package for guests sailing in 2015 for bookings made by October 30. Including speciality drinks, speciality dining, service charges, internet, treats and more, the package adds a value of more than $2,000 per stateroom on a seven-night cruise. Additionally, guests booking a cruise in conjunction with the package will benefit from 5% saving on their cruise fare. Agents also benefit from the offer with the chance to earn extra commission by booking both the cruise and All-Inclusive elements of the package, both of which attract a commission rate of 10%. The package is available on cruises of three to 14 nights taking guests to destinations including the Caribbean, the Bahamas, Bermuda, Alaska, Canada & New England, the Panama Canal and South America.

For details see www.agents-uk.ncl.eu or call 0845-201 8900.

Viking Cruises announces launch of new book club VIKING CRUISES has launched a book club. The open, online forum reveals top holiday reads, best sellers and recommendations from celebrities, authors, the company's staff and guests.

The new site has been developed to provide an opportunity for bookworms around the UK to share reviews, recommendations and experiences. Each month a new book will be chosen by a selected panel of Viking guests for review, in addition to hosting regular literary salons and author Q&A sessions.

In a recent survey, the company's guests offered their recommendations for best holiday reads which, along with Jeffrey Archer, included the likes of Jo Nesbo, Ian Rankin and Agatha Christie – all of which will be feature on the reviews list over the coming months.

For more information see www.vikingcruises.co.uk and www.facebook.com/vikingcrui sesUK, or to become part of the review panel email bookclub@vikingcruises.com

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Athens-Istanbul themed itinerary from CroisiEurope CROISIEUROPE IS introducing a new 'Culture & Cruise' themed AthensIstanbul itinerary for winter 2014/15 on the 200-guest MS Belle de l’Adriatique.

Between next month and March 2015, the ship will offer an eight-day cruise on the Aegean and Marmara Seas, exploring the rich culture and heritage of this region. Starting in Athens, the cruise will take in Patmos, Kusadasi and Pergamon before finishing in Istanbul. Highlights include the Acropolis, Cape Sounion and the Bosphorus and

Dardanelles Straits.

There will be a choice of excursions available such as the Monastery of Saint John the Theologian in Patmos, the ancient Greek ruins of Ephesus and Pergamon and the Basilica Cistern, Galata Tower, Grand Bazaar and Spice Market in Istanbul.

Onboard, a guest lecturer will offer talks about the destinations visited, placing them within historical context.

Prices for the eight-day cruise start from £926 per person for accommodation in an outside cabin with all

onboard meals, complimentary beer and wine at lunch and dinner, as well as open bar throughout the voyage (excluding Champagne, special wines and fine brandies), onboard entertainment and port taxes.

Agents booking a November, December or January cruise before October 30 can offer their clients a discount of £170 per person.

To book or for more information call 020-8328 1281 or visit www.croisieurope.co.uk

Ponant launches new Antarctica itineraries PONANT HAS issued its new Antarctica programme for 2015/16 where, between November 2015 and January 2016, the cruise line is unveiling three unique itineraries offering passengers a genuine polar safari experience to observe the region’s unique wildlife in its natural habitat.

With a 30% discount on the brochure fare for early bookers and an Open Bar on all cruises, sales are now open for Le Boréal, L’Austral and, launching in April 2015, Le Lyrial.

On board any of the Antarctica cruises, passengers are able to gain access to protected sites only accessible to small

capacity ships, limited in this region to 200 passengers. The itineraries are enhanced by renowned South Pole specialists who share their views and passion for the polar lands either as excursion guides or on board lecturers.

As an example, an 11-night 'The Antarctic Peninsula' gives guests the opportunity to discover tabular icebergs and drifting pack ice where fur seals and colonies of Gentoo, Adelie and chinstrap penguins live, with prices from 4,660 per person including flights and transfers.

For more information see www.ponant.com or call 0800-980 4027.

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cruising Festive escapes in Christmas cruising mini-brochure from Fred. Olsen Cruise Lines FRED. OLSEN Cruise Lines has launched a new Christmas cruising minibrochure for December 2014, entitled ‘Fred.’s Festive Cruising’, which features 13 cruises, including winter sun escapes, Christmas market city breaks and four new festive sailings from Liverpool.

There is also the chance to see the Northern Lights on a winter sailing to Norway on Black Watch, the company's smallest, most intimate ship.

The newly-launched cruises, on Boudicca, are two, two-night Dublin mini-breaks, departing on either December 10 or 12, a four-night ‘Irish Christmas Markets’ cruise departing on December 14 and the chance to attend a Christmas party ‘with a difference’ on December 18.

In addition, the line is offering guests the opportunity to upgrade to its ‘all-inclusive’ drinks package for £10 per person, per night, while

solo travellers can take advantage of no single supplements on a selected range of cabins across the fleet.

As an example of prices, Boudicca’s four-night ‘Irish Christmas Markets’ cruise, departing from Liverpool on December 14, costs from £249 per person.

Prices are based on two adults sharing an inside, twin-bedded cabin and include accommodation, all meals and entertainment on board,

plus port taxes. Where applicable, prices include flights from Gatwick or Manchester, transfers to and from the ship and airport taxes.

For more information see www.fredolsencruises.com

MSC Cruises counts down to relaunch of Armonia following enhancements MSC CRUISES will relaunch the ‘stretched’ MSC Armonia with a ten-day repositioning cruise from Genoa to the Canaries on November 19.

The ship is currently undergoing a £40million ‘Renaissance’ at the Fincantieri shipyard in Palermo, Sicily – the first of the line’s four Lirica-class vessels (along with MSC Sinfonia, MSC Opera and MSC Lirica) being lengthened and refitted over the next 14 months.

Armonia’s comeback cruise will depart from Genoa, heading to Las Palmas in the Canary Islands. Ports of call over the ten-day sailing include Marseille,

Cartagena, Gibraltar, Cadiz, Funchal, Santa Cruz de La Palma and Santa Cruz de Tenerife.

The sailing includes a unique programme of in-port entertainment, which will include dancers and musicians, gifts for guests and fireworks displays in Marseille and Tenerife. To continue the celebratory theme, Armonia will also host a special gala dinner, along with theatre performances.

A number of shore excursions are available en route including city tours in Aix-en-Provence, Cartagena and Cadiz; a guided tour of Seville’s gothic cathedral;

and a visit to the wine cellars of Jerez de la Frontera to learn about the famous Jerez sherry.

Following the inaugural cruise, Armonia will operate two alternating seven-night Canary Island cruises (Canary Islands and Morocco and Canary Islands and Madeira), each with the option of extended overnights stays.

Prices start from £549 per person, including a free upgrade to an outside cabin, flights and transfers.

For more information see www.msccruises.co.uk or call 020-3426 3010.

P&O Cruises promotes free flights from London on 2015 fly/cruises

CRUISE & Maritime Voyages (CMV) has two opportunities this month to cruise from closer to home. Clients living in the West of England, South Wales or the Midlands can now pick up a cruise sailing from Bristol Avonmouth with a 60% reduction. The classic country house style ship, Funchal, cruises from Bristol Avonmouth with a choice of two departures. The Land of the Northern Lights cruise departs on October 6 for 15 nights from £749 per person or clients can sail down to the Canary Islands, Madeira and finish in Lisbon, with a return flight back to London, on a nine-night cruise departing on October 21 from £499. Prices are based on two sharing an inside cabin on a full board basis with afternoon tea and late night snacks included. Also included are daytime activities, a guest speaker programme, evening entertainment and tea and coffee (06:00-10:00).

For details see www.cruiseandmaritime.com

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October 3 2014

P&O CRUISES is offering free London flights on a selection of 2015 fly/cruise holidays, worth up to £1,340 per person, for bookings made by October 31.

The promotion is available on a variety of round world cruise sectors ranging from 14 nights to 61 nights on Arcadia or Aurora, which will have just had a £26million refit and is the first ship in the line's fleet to receive the bold new livery design.

Depending on the choice of ship and cruise itinerary, passengers can take advantage of free flights to or from Auckland, Sydney, Melbourne, Brisbane, Hong

Kong, Singapore, Mumbai, Dubai, Rio de Janeiro, Santiago and San Francisco.

For those wishing to extend their stay, passengers can alter the flight date for an additional supplement.

As an example of prices, a 29-night cruise, departing on February 5 and visiting 13 ports from Santiago to Sydney on Aurora, costs from £2,749 per person for a Select Price, with free flights to Santiago and free flights from Sydney worth £1,340 per person.

For more information or to book see www.pocruises.com or call 0843-374 0111.

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As we firmly enter the Autumn months, why not encourage your clients to “leaf” for sunnier climes with Carnival, where it is Forever Summer. With 18 out of our 24 ships in the Caribbean & Mexico year round, it’s a great opportunity for them to seek some Winter Sun. Whether they are seeking fun from Florida or a complete chill-out from California, our ships offer it all.

With prices starting at just £169 for a Caribbean cruise and up to $50 onboard credit, there’s a great deal to be had this October.

CALL RESERVATIONS ON: 0845 351 0556 OR GO ONLINE: WWW.GOCCL.CO.UK TM

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RIVER CRUISING MADE EASY

DELUXE FULLY-INCLUSIVE RIVER CRUISES

LUXURY ULTRA-ALL-INCLUSIVE RIVER CRUISES

Europe’s newest river cruise line offering spectacular ship innovations, hand-crafted itineraries and exceptional value.

Exceeding expectations Scenic take all-inclusive to a whole new level. Simply put, leave your wallet at home.

A fleet of 4 new custom built Star-Ships setting a new standard in river cruising.

A fleet of 12 luxurious state of the art Space-Ships built with an astonishing level of luxury.

Exceptional value with so much included in the price including all tips and on-board gratuities.

Ultra-all-inclusive approach meaning absolutely everything is included in the price

Contemporary staterooms and suites which, on average, are larger than most other cruise line.

Opulent suites and staterooms boasting luxury décor, amenities and L’Occitane toiletries.

Our EmeraldPLUS programme offers unique, once-in-a-lifetime experiences.

Incomparable Scenic Enrich - included experiences that will live in the memory forever.

Unique on-board innovations such a heated pool with retractable roof that turns into a cinema.

For our latest offers and to view brochures and videos visit www.emeraldwaterways.com or www.scenictours.com

A personal butler for every guest taking care of your every wish.

Agency sales: 0161 233 1988 email agencysales@emeraldwaterways.com or agencysales@scenictours.com

Reservations: Emerald Waterways 0808 102 0310 or Scenic Tours 0808 115 3863

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cruising Carnival Pride to operate ten- to 14day Caribbean sailings CARNIVAL PRIDE will operate a series of ten- to 14-day Caribbean cruises round-trip from Baltimore for the first time, as well as one-way sailings between Baltimore and San Juan, five-day Bermuda cruises and six- and eight-day Caribbean/Bahamas voyages, which will begin in October 2015.

The line's president and CEO, Gerry Cahill, said, “Our guests and travel agent partners have been seeking more varied options from the North East – particularly longer length voyages – and we’re delighted to expand our schedules from Baltimore and San Juan to provide these attractive ‘Fun Ship’ cruise offerings from these ports.

"These new voyages not only provide holidaymakers with an abundance of five- to 14-day cruise choices, but also feature a wide range of spectacular island destinations throughout the Caribbean, Bahamas and Bermuda.”

Meanwhile, Pride will undergo a multi-million-dollar makeover this autumn that will add a variety of dining, bar and entertainment innovations that are part of the line’s Fun Ship 2.0 product enhancement initiative. New features will include Guy’s Burger Joint, developed in line with Food Network star Guy Fieri; the cocktail pharmacy-themed Alchemy Bar; BlueIguana Cantina serving authentic Mexican fare; EA SPORTS Bar with a 16-monitor video wall and 24/7 sports ticker; and two poolside watering holes – RedFrog Rum Bar and BlueIguana Tequila Bar. For further information visit www.carnival.co.uk

InBrief ● HOLLAND AMERICA Line has announced that the name of

its new 99,500-ton cruise ship, due for delivery in February 2016, will be MS Koningsdam. The 2,650-passenger ship will be the largest vessel built for the company and will debut with a range of new innovative features.

For details see www.hollandamerica.co.uk ● TRAVEL 2 reports that its Cruise Plus product has seen an

increase of more than 110% year-on-year. The company's commercial analyst, Carly McMillan, said: "Stand out destinations include the Middle East with a significant increase of 892%. Central America has also performed well with a 852% increase whilst South America increased by 333% and the Caribbean by 97%." Cruise partners include P&O Cruises, Cunard, Royal Caribbean International, Norwegian, Celebrity Cruises, Holland America Line, Silversea Cruises, Regent Seven Seas Cruises and Azamara Club Cruises. ● OCEANIA CRUISES will provide complimentary Internet access

to guests booked in either a suite or Concierge Level stateroom on any of its five mid-size ships. This is the first time the line has offered a free Internet programme, with the new benefit commencing during the 2015 winter season.

For details see www.oceaniacruises.com or call 0845-505 1920.

British Cruise Experience. Traditional cruising holidays from London Tilbury, Bristol Avonmouth, Edinburgh Leith & Rosyth, Hull and Newcastle Tyne.

•

Ocean & River Cruises 2015

• Introducing Azores - New to the fleet, for 2015, the impressive and more intimate 550 passenger Azores replaces Discovery. A truly classic ocean liner; beautifully restored.

• Voyages to Australia & South Africa Save up to 40% PLUS Buy One Get One Half Price on our winter 2014/15 voyages to/from Australia or South Africa on board Astor. PLUS, savings of up to £1000 pp in the form of a travel credit towards one way air travel.

• Celebrating 50 Golden Years! In 2015, we will be celebrating the 50th Anniversary of Marco Polo. The highlight will be a special Commemorative Voyage to Canada & Greenland.

Save up to 30% PLUS Buy One Get One Half Price!*

• New! CMV Signature River Cruises For 2015 we are offering 18 international, premium cruising holidays on the beautiful Rhine, Danube, Rhône and Saône rivers.

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Book online at: www.cruiseandmaritime.com ■ Call: 0844 414 6161 Agency Sales: 0844 414 6140 ■ Brochures: www.trade-gate.co.uk

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Offer subject to availability and may be reduced or withdrawn without notice at any time *Excludes Azores, 12 night Solar Eclipse & Northern Lights cruise R502 (14th March 2015). + Applies to sales achieved over £5K for 2014/15 cruises. Offered for sale in the UK by South Quay Travel & Leisure Ltd trading as Cruise & Maritime Voyages. ABTA V9945 ATOL 4619.

October 3 2014

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Basic 12.5% Enhanced Commission+.

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Extra 5% Group Discounts plus Free Places.

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cruising

Selling cruise is CLIA

InBrief ● SILVERSEA'S CLASSIC FLEET will call at 21 new ports in 2015. As

examples, in the Mediterranean and Black Sea regions, there will be inaugural calls in Huelva, San Antonio (Ibiza), and Alcúdia (Mallorca), Spain; Rethymnon (Crete) and Igoumenitsa, Greece; Santa Maria di Leuca, Italy; and Amasra, Turkey.

For details see www.silversea.com ● QUARK EXPEDITIONS has announced the launch of a third ship,

by ANDY HARMER, director, CLIA UK & Ireland

I

DON’T think it’s too strong to say that technology is now playing a central role in our lives. Just take a look around on a bus, train or even the street and you’ll see people using phones and tablets to connect through social media or online. We are sharing many of our experiences with others while demanding instant information, whether that’s news, weather, holidays, shopping and much, much more.Social media itself is a great way for sharing moments with others; it’s also an excellent way for the cruise industry to share the many fantastic stories we have with those who may not have previously thought about swapping their traditional holiday with a cruise. It is why our Facebook page is so important (facebook.com/cliaukireland) and why we have a session at this year’s WTM in November to discuss how social media has helped us to achieve record numbers of cruise passengers year after year.

Guests sharing their holiday images and stories with their friends and family at home is just one way social media helps us spread the good news story about cruise.

And companies are making great strides in improving connectivity when at sea, despite the obvious challenges faced by being on the ocean. There’s huge investment being made in new technology and this was brought home to me when visiting Quantum of the Seas and hearing about the enhancements that have been made to provide faster Wi-Fi for everybody on board.

On river cruise holidays the sharing of images and videos is much easier due to the proximity to towns and cities – and how inspirational for holidaymakers to see friends and relatives enjoying European cities by way of a river cruise.

Social media is also allowing us to share holiday moments from more far away, some of which people may not associate with places to visit by river – such as the cities, sites and scenery that surround the Mississippi, the Mekong, the Yangtze or even the Ganges.

At CLIA we have also been investing in new technology – in enhancing our online learning programme and more recently in launching exclusive online resources. These include the ultimate list of ship visits and events that is updated by all cruise line members and we now have one home for industry promotions and offers within our members’ area.

New technology is transforming businesses and lives and is a great way to enhance what we already do and in many areas, cruise is leading the way.

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October 3 2014

the Ocean Endeavour, to its fleet. After its million-dollar makeover, the small luxury cruise ship will replace the Sea Spirit during the 2015/16 Antarctic Season, ready to set sail for 12 voyages to Antarctica, the Falkland Islands and South Georgia from November 2015. Travellers who make a reservation by November 15 can save up to 25% off premium cabins and up to 15% off non premium cabins on select voyages.

For information see www.quarkexpeditions.com or call 0808-120 2333. ● PANDAW HAS announced a new ten-night Halong Bay and the

Red River sailing. The itinerary commences in July 2015 and is bookable online at www.pandaw.com. The sailing offers guests the chance to explore the limestone islands in the iconic Halong Bay, before travelling to the remote upper Red River.

Prices lead in at £1,451 per person based on two sharing a main deck stateroom, including excursions, crew gratuities, meals and non-premium drinks. Guests booking before October 31 can benefit from a 10% saving.

The River Cruise Line adds new itineraries for 2015 brochure THE RIVER Cruise Line has launched its second edition 2015 brochure covering 15 countries, 32 itineraries and offering four new holidays in 2015, including two new Danube cruises.

A new cruise on MPS Lady Anne is 'Dutch Towns & the Spring Gardens of the Keukenhof'. The seven-day itinerary begins in Arnhem and visits a long list of charming Dutch towns, with prices from £559 per person.

The line's MS Serenity is offering a 'Danube Discovery Cruise & Stay' option, where guests can see the best of the Danube whilst cruising from Germany to Hungary, via Austria and Slovakia. The ten-day itinerary costs from £849 per person.

Meanwhile, a 'Delights of the Danube' option explores the historic capitals of old Europe by ship, sailing along the Danube from Budapest in Hungary, through Bratislava in Slovakia and Vienna in Austria. Guests then take in the Wachau Vally and the ‘three rivers city’ of Passau, before arriving in Nuremberg, Germany.

A nine-day option (joining by rail) costs from £1,499, while an eight-day itinerary (joining by air) leads in at £1,199.

Prices are based on two adults sharing an en-suite cabin on a full board basis and include pick-up from a choice of regional departure points, ferry crossings from Dover to Calais and transport to join the cruise, evening entertainment and the services of a cruise manager.

For further information see www.sellingrivercruises.com or call 0844-544 7580.

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CLIA data reveals cruise industry expenditures generated $117billion in economic contributions We asked our staff the following question this week: If you really knew me, you'd know_____.

Publisher: Jeanette Ratcliffe jeanette.ratcliffe@travelbulletin.co.uk I love meat and potato pies!

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34

October 3 2014

In the last decade, demand for cruising across the globe has increased 77%, from 12 million to 21.3 million passengers.

New data released by the Cruise Lines International Association (CLIA) shows that worldwide, cruise industry expenditures generated $117billion in total economic contributions, supporting the employment of 891,009 full-time equivalent employees with total wages of $38.47billion.

The association's president and CEO, Christine Duffy, said: “The cruise industry is truly global, bringing together a diverse mix of international passengers and crew to experience exciting itineraries, multiple destinations, and exceptional holiday vacation value on every continent.

“With so many fun options and a high return on vacation experience, it’s not surprising that

the popularity of cruise holidays continues to grow. The study also shows that the cruise industry’s growth is generating increased jobs, income and revenue in all regions of the world."

The independent report is the first to assess the worldwide economic impact of the cruise industry.

Commissioned by CLIA from Business Research and Economic Advisers (BREA), The Global Economic Contribution of Cruise Tourism 2013 found that: 21.3 million cruise passengers embarked from ports around the world; 55% of global passengers are sourced from North America (11.82 million), including 10.92 million that reside in the U.S; 30% of passengers reside in Europe, including 1.73 million from the UK and Ireland; and the average length of a cruise is seven days, with three to four port calls.

TravelCube launches new promotion to help agents boost sales as cruise travel grows TRAVELCUBE HAS launched a new promotion to help retail travel agents book hotels, transfers, sightseeing and more for cruise passengers.

The dedicated microsite, at www.travelcube.com/cruise, will help the industry serve demand that has increased 77% to 21.3 million passengers.

Although the majority of the world’s passengers come from North America, 1.7 million are from the UK and Ireland according to research by the Cruise Lines International Association. The average length of a cruise is seven days with three to four port calls, giving plenty of opportunity for agents to recommend attractions, tours and experiences to passengers. With many cruise packages booked far in advance, the company has secured room availability until 2016 or beyond.

The company's head of sales, Paul Hewer, said: “We give agents accommodation options before and after the cruise, tour guide and transfer services, unique experiences, excursions and attraction tickets.

All can be booked in the same place, easily helping agents to upsell and offer excellent customer service.”

Piloting in the UK initially, the website is expected to be rolled out elsewhere in the future. It will be supported by an email campaign focusing on ports in Asia Pacific, the Americas and the Middle East.

puzzlesolutions

Crossword: Across: 1. STENA, 3. MARY, 6. MOROCCO, 7. NSW, 9. ARIZONA, 11. ELOUNDA, 14. DEL, 15. RUBICON, 16. AGRA, 17. YALTA. Down: SIMON WEBBE, 2. ACCRA, 3. MAORI, 4. REDFORD, 5. CASABLANCA, 8. WYOMING, 10. RED, 12. NERJA, 13. ABBEY.

Highlighted Word: SYDNEY Travagrams: (top) Imaginative Traveller

(bottom) Ace Hotel

Where Am I?: Vanuatu

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