ISO CERTIFICATION SERVICES IN DELHI

ISO CERTIFICATION SERVICES IN DELHI SCS (Starcert Certification Services) Pvt Ltd is established as an independent Conformity

Assessment Body and Training Organization with its main objective to provide its Management System services in the domains of Quality Management System, Environmental Management System, Occupational Health & Safety Management System, Food Safety Management System/HACCP, Information Security Management System, Business Continuity Management System, Information Technology- Service Management System, Medical Devices-Quality Management System, GMP-Cosmetic Products, Corporate Social Responsibility & Supplier Ethical Data Exchange, Energy Management System, Risk Management and Ship Recycling Management System.

SCS is established as a professional organization backed by devoted, 0highly qualified and experienced Assessment, Training and Certification personnel and offering a wide spectrum of customer oriented certification and Training services in an efficient and cost effective manner.

SCS maintains • Customer focus • Service credibility and • provide independent, impartial, dynamic, value-added, and cost-effective certification and assessment services.

SCS understands the importance of impartiality and manages conflict of interest and ensures the objectivity of its management system certification activities.

Quality and Impartiality Policy for Management Systems Certification SCS (Starcert Certification Services) Pvt Ltd is committed to achieving the Compliance to

ISO/IEC 17021-1:2015. The relevant IAF Guidance documents and communiqués available time to time throughout their business operations whilst ensuring compliance with applicable laws & regulations and relevant accreditation body requirements. SCS endeavors to achieve operational excellence, enhancement of customer satisfaction and continual improvement in its processes

ISO CERTIFICATION SERVICES IN DELHI associated with the Management Systems Certification/Third-Party Inspection services to the applicable criteria.

SCS endeavors to provide its services in utmost high professional & Impartiality standards and business ethical manners thus ensuring the objectivity of its Management System Certification/Third-Party Inspection services. Impartiality Management decisions are based on objective evidence obtained during Audit/Inspection, not on the basis of bias or prejudice caused by influence of different interests of individuals or other involved parties. Threats to impartiality are permanently identified, reviewed and controlled by the Advisory Committee for Safeguarding Impartiality. Impartiality decisions are assured by independence of staff, competence of audit/inspection teams, exercising due professional care in conducting the audits, collecting of objective evidence and independent certification/inspection decisions.

SCS (Starcert Certification Services) Pvt. Ltd have identified following impartiality principles to safeguard the management of impartiality.

Competence: We adopts a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses the resources required to undertake each audit and assign suitably skilled staff to the work, provide a good distribution of skills to auditing tasks and a sufficient number of persons for the audit.

Responsibility: When considering responsibility to assess sufficient objective evidence upon which to base a certification decision, SCS refers to fairness, disinterestedness and factuality.

Decisions are taken only when audit related information include everything that is necessary to determine or demonstrate the truth of an assertion.

Openness: By implementing this principle, SCS establishes rules for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal with complaints and concerns about provided certification services and access to information, and that these arrangements are clearly publicized and effectively monitored.

ISO CERTIFICATION SERVICES IN DELHI Confidentiality: We ensures that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors/surveyors, administrative staff and other interested parties. Information related to customers are not used or disclosed for purposes other than registration of the management system without the client’s explicit consent, or where there is a legal justification to do so.

Responsiveness: We are bound to response to the complaints All complaints will be investigated and responded to quickly and within specified time targets. The complaint handling process recognizes the need to be fair to both the complainant and the organization or individual against whom the complaint is made and, if the complaint is found to be valid, reasonable effort will be made to resolve the complaint by appropriate measures.

SCS has identified it’s mechanism to achieve the performance of above principles into its Certification processes and this is achieved by following practices.