VALUED OUTCOMES

Individual Questionnaire Results 2022

AHRC Nassau provided people who receive services with a questionnaire to obtain their individual feedback regarding program services. This year, the Questionnaire was completed by Scantron. An agency wide trend is noted if more than ten percent of those surveyed answered no to a particular question. Currently, the questionnaire aligns with the Compass Management Plan, CQL standards and HCBS Waiver requirements. The results across programs noted the agency wide score to be 93.3% satisfaction. This is a 5.8% decrease compared to the previous year and likely due to the inclusion of new questions related to HCBS Waiver requirements. This was also the first year Scantron was contracted for the completion of the Individual Questionnaire. Additionally, questions such as, “Do you manage your own finances” or “Are you satisfied with your Rep Payee”, was asked for the first time this year. Historically, most people have an organizational Rep Payee and thus we did not expect to score high in this area. AHRC Nassau Individual Questionnaire results per program are shown graphically below. The Individual Questionnaire results are shared with the Board of Directors, Councils and COMPASS Committee for analysis, input, and future planning.

Staff Recruitment and Retention Efforts

Please join us in congratulating AHRC’s over 60 enrolled learners who are actively engaged in the National Alliance for Direct Support Professionals (NADSP) E-Badge Academy. Made possible by a grant from NY State’s Office for People With Developmental Disabilities (OPWDD), this national certification program offers direct support professionals (DSPs) and frontline supervisors (FLS) the opportunity to earn stackable electronic badges leading to credentialing and a bonus.

Last week, Alison Pingelski, Acting Associate Commissioner, OPWDD; Ryan Cox, Director of Workforce Development & Talent Acquisition, OPWDD; and Kathy Brown, NYS E-Badge Academy Administrator, NADSP, joined agency leadership to celebrate the nearly 90 E-Badge learners across AHRC’s family of organizations, including Citizens Options Unlimited and Brookville Center for Children’s Services. Learners were commended for their commitment to professional development and excellence in supporting people to receive the best possible supports and achieve their personal outcomes.

A special shout out to Paula Reinertsen, DSP, and Lisa el, Level III. Also, thank you to Vanessa