VALUED OUTCOMES

Family Questionnaire Results 2022

The family questionnaire is a vital component of AHRC Nassau’s COMPASS Management Plan. The questionnaire is sent to all families to obtain their feedback, assess level of satisfaction, and improve services. The response rate for this year is 23.7% compared with 29.9% last year. There are no agency wide trends. There is one program trend that is the same for Supported Employment (12%), Day Habilitation (11%) and Community Habilitation (13%); “Is your family member able to connect virtually to services and activities they like?” There is one program trend for Community Habilitation (12%) “Are you satisfied with virtual supports and services?” A trend is defined as a score of 89% or lower. A quality improvement plan is under development for the three programs noted with a trend(s). It should be noted that efforts to have people connect with virtual services, if they choose to, continue. No other trends are noted throughout AHRC Nassau. These are outstanding results which reflect the excellent services AHRC Nassau provides. Each program address any family questions, concerns or requests shared on individual “comment sheets” provided with the questionnaires. Follow-up action taken is documented on corrective action tracking sheets. As per the COMPASS Management Plan, these results are provided for Board of Directors review and Agency planning purposes.

Staff Recruitment and Retention Efforts By Jim Stock

I wanted to take a moment and personally thank Jack Garofalo, the board of directors and the CQL team for acknowledging the efforts of the Talent Acquisition Team. As we all know the last two years has been extremely difficult to hire and retain staff. Despite these challenges, the team hired 1,308 new staff across all companies in 2022 which exceeds our 2022 goal of 1,200. In the last quarter of 2022 , we ended strong with an increase in new hires for AHRC from the previous year and a huge decrease in separations for both AHRC and Citizens! Dr. Hassan and I feel that these successes are the result of the great team we currently have in place who are innovative, motivated, flexible and most of all dedicated to the mission of AHRC, Citizens and BCCS.

In 2023 the talent acquisition team will be partnering very closely with Learning and Professional Development (formerly known as the training department), Employee Engagement and Wellness. This collaboration will assist with our goal of focusing on employee engagement as it directly translates to increased employee belongingness to the company, improved individual productivity, better employee output and a stronger commitment to organizational goals. We are very fortunate to have the support of our program and executive leadership who allow us to put over creativity in motion resulting in best-in-class results in our industry in these most difficult times.

We look forward to putting our strategic goals and new ideas into 2023 with your continued support and feedback. Thank you.

Direct Support Excellence Award - Congratulations!

Congratulations to Davelle “Dave” Coleman, a Direct Support Professional at AHRC Nassau, for outstanding service recognized by Community Care Rx’s “DSP & Support Staff of the Year” Excellence Award.

Dave was nominated for the award by proud co-workers who deeply respect his dedication to the men and women in the Freeport Program Without Walls (PWW). Dave also received a Proclamation from Senator James Gaughran for his exceptional service at the awards ceremony, held earlier this month.