CEO Letter A word from Jeff Smisek

ceo letter

New Year, New United

WELCOME ABOARD. On behalf of my more than 80,000 coworkers, thank you for choosing United Airlines for your fl ight today. We will work hard to provide you with great service on this and every fl ight you take with us in 2011.

This year will be one of transition as we bring United Airlines and Continental Airlines together. We started the process of integrating our two carriers on the day we closed our legal merger last October, although we continue to operate as two separate airlines. We will continue to do so until we obtain a single operating certifi cate from the Federal Aviation Administration. We currently expect to obtain that certifi cate by the end of this year.

In the meantime, we continue to integrate our products and services to bring you benefi ts as quickly as we can. No matter what product decisions we make and what services we off er, the biggest impact we can have on your travel experience is the customer service we provide. In fact, one of my most important New Year’s resolutions for the new United for 2011 is to make sure our employees have the tools and support they need to do a great job for you every day.

Thanks again for fl ying with us today, and we hope to welcome you onboard another of our fl ights soon. I hope you have a safe, happy and prosperous new year.

PRESIDENT AND CHIEF EXECUTIVE OFFICER UNITED AIRLINES