Heart and Care: Supporting Scalp and Hair Health During Chemotherapy and Radiation

By Crystal Taylor, Owner, Wig Boutique & Hair Prosthesis, Barrie, ON

For anyone walking through the doors of a cancer clinic, the journey ahead is filled with unknowns. Alongside the physical toll of chemotherapy and radiation comes a deeply personal challenge: hair loss. For many, it’s not just about losing hair — it’s about losing part of their identity, their sense of normalcy, and even their confidence.

As the owner of Wig Boutique Barrie and Hair Prosthesis Centre — with a background in nursing — I’ve had the privilege of caring for clients through both the medical and personal sides of hair loss. I have walked beside hundreds of clients during this difficult season. My role — and my heart — have always been focused on one guiding principle: care first. Every product recommendation, every fitting, and every conversation begins with that mindset.

Creating a Holistic, Compassionate Environment

A typical chemotherapy or radiation client is already navigating an overwhelming number of medications. The last thing they need is another layer of complexity or stress. That’s why, in our centre, we encourage a holistic environment whenever possible.

This doesn’t mean ignoring the science or turning away from medical treatment — it means creating a supportive space where clients feel safe, heard, and nurtured. Gentle scalp care is at the forefront: non-irritating cleansers; soothing oils or serums for tender scalps; and breathable headwear options that bring comfort in every season.

We’ve dedicated an entire room in our boutique to headwear — soft caps, scarves, turbans, and seasonal options — so clients always have choices that align with both their comfort and their style.

Root Cause and Recovery

Our philosophy goes beyond simply addressing the surface symptoms of hair loss. We believe in looking at the root cause and supporting the body’s natural systems in recovery once treatment has ended.

Post-chemo, the body is in a fragile state. Rebuilding takes time, patience, and the right kind of support. That’s why we partner with trusted referral professionals — naturopaths, nutritionists, and medical specialists — who can help clients get the answers and tools they need to truly restore balance.

Regrowth is rarely an overnight process. It requires consistency, encouragement, and realistic expectations. Whether it’s using medical-grade laser caps, nourishing hair and scalp products, or simply reminding clients that new growth will come, we are always focused on building the system back up, not just masking the loss.

Community Connection and Advocacy

My work isn’t limited to the boutique. I also sit on the board at my local hospital, which gives me the privilege of helping to shape broader conversations around patient care. I bring the voices of my clients into that room, ensuring that the importance of dignity, comfort, and self-confidence in cancer care is never overlooked.

My experience has shown me first hand how transformative it is when clients feel supported not just medically, but emotionally and socially. Teaching women how to tie a scarf, fit a wig, or care for their sensitive scalps is about so much more than aesthetics — it’s about restoring a sense of control and hope.

Walking Every Step Together

At the end of the day, products and procedures are only part of the picture. What matters most is being present. When a client walks into our center, they know they are not just a number or a transaction. They are a person on a journey — and we are committed to being there every step of the way. Sometimes that means helping them pick out their very first head covering. Other times it means celebrating the first signs of regrowth months after treatment ends. Often, it simply means sitting with them, listening, and reminding them they are not alone.

At our facility, our philosophy is simple: we do everything one at a time. One client, one minute, one conversation, one act of care. This is how we ensure each person feels truly seen, supported, and valued on their path forward. Our goal has never been just about hair. It has always been about heart.

As professionals in this field, we have the unique privilege of walking with clients through some of the most vulnerable moments of their lives. When care comes first, every product, every referral, and every conversation becomes an act of healing.

For anyone navigating chemotherapy or radiation, know this: your journey is valid, your feelings are real, and your story is worth honoring. Hair may be part of the journey, but it is never the whole story — and with the right support, confidence and self-love can bloom again.

Five Tips for Scalp Care During Chemo

1. Keep it gentle: Use mild, fragrance-free cleansers and avoid anything harsh. Your scalp deserves kindness.

2. Soothe & protect: A lightweight, nourishing oil or serum can help calm irritation and dryness.

3. Cover with comfort: Soft, breathable headwear protects against sun, cold, and irritation. Choose fabrics that feel good on sensitive skin.

4. Cool down: Avoid heat styling, hot showers, or direct sun exposure. Your scalp is more delicate now.

5. Take it one day at a time: Regrowth will come. Be patient, gentle, and know you are never alone on this journey.