Amarillo Magazine | Women in Business 2020

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2020

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Amarillo National Bank LIZZIE W. WILLIAMS Current position: Community Development Director, Amarillo National; founder, Hands On Amarillo Years in business: 20 years at ANB; five at Hands On Amarillo Greatest professional accomplishment: I am not sure that I have one big accomplishment, but many small ones. I have worked all over the bank and was recently promoted to vice president. One of my favorite things was creating the A-Team, the volunteer group for ANB. Greatest personal accomplishment: I think getting up the courage to start Hands On Amarillo was really big for me. And of course, my twin daughters.

Community involvement: I have served on many boards and committees since 2004, including Susan G. Komen, Amarillo Area CASA, Arrow, Kids Inc., Women’s Philanthropy Fund, and others … Lately, I stay involved through Hands On Amarillo. It keeps me connected to the needs of our community, as we recruit volunteers for more than 125 organizations.

How do you engage with your clients? I engage mainly through our community organizations and school districts. I spend time teaching financial education, which helps me engage with students who are getting ready for the real world.

What’s the most valuable advice you’ve received?

My dad told me, “Don’t sweat the small stuff.” I can’t say I always follow it, but I try.

410 S. Taylor St. 378.8000 anb.com 38

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Amarillo National Bank KAREN ISERN Current position: Bank Officer, Sponsorships/Director of Celebrations Years in business: 14 Greatest professional accomplishment: Literally, I still can’t believe that I’m charged with handling the sponsorships for ANB! I mean seriously. What an amazing job! (I also LOVE that I’m the first “Director of Celebrations”!) Luckiest girl alive!

Greatest personal accomplishment: So far, raising two of the most amazing children (at least I think so), who hopefully believe in gratitude, humility, hard work, tolerance, patience and forgiveness.

Community involvement: Downtown Women’s Center Ladies’ Auxiliary; Hope and Healing Place volunteer; Laura W. Bush Institute for Women’s Health Power of the Purse committee; Lone Star Ballet board member How do you engage with your clients? Because my “clients” are those who work for nonprofit organizations, the best thing I can do for them is LISTEN. Every nonprofit has its own “story.” These stories are constantly changing as the needs of our community change. ANB’s No. 1 priority, besides our customers and employees, has always been the communities in which we live! I never take for granted how important it is to listen in order to truly understand where the bank’s funding can be most impactful for EVERYONE! What’s the most valuable advice you’ve received?

Never ask someone to do something you’re not willing to do yourself, and always be a cheerleader!

410 S. Taylor St. 378.8000 anb.com

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FirstBank Southwest RONDA SMITH Current position: Wealth Management Trust Officer/Account Administrator for FirstBank Southwest (FBSW) Years in business: I worked as a legal secretary and paralegal for more than 30 years in the areas of Estate Planning, Family Law and Insurance Defense.

This experience led me to the Wealth Management Department at FBSW. It has helped me understand people and their needs in the banking world.

Greatest professional accomplishment: To work in a job that fulfills my joy for helping people.

Greatest personal accomplishment: My three wonderful children, who make me proud daily.

Community involvement: Member of Women in Banking and The Amarillo Estate Planning Council; Junior Achievement volunteer; Panhandle Downs Syndrome Guild volunteer How do you engage with your clients?

I strive daily to be a better listener and to understand and appreciate each customer and their needs.

What’s the most valuable advice you’ve received? Be kind and in all decisions, take the high road and you will never regret it.

2401 S. Georgia St. 354.5286 fbsw.com 40

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FirstBank Southwest SAMANTHA FINNEY Current position: Vice President, Treasury Management Sales Specialist Years in business: I have been in banking for more than seven years, with six years of that being in Treasury Management.

Education: I graduated with my bachelor’s degree from West Texas A&M University.

Greatest professional accomplishment: After a year of study in 2017, I tested and became an Accredited ACH Professional (AAP). This certification allows me to be nationally recognized in a group of highly skilled payments professionals, specializing in electronic ACH payments.

Greatest personal achievement: My greatest personal achievement would be better described as my greatest blessing in life thus far. That would be my fiancé, Josh. He can turn any situation into laughter, and he reminds me daily to slow down and enjoy the simple things when life and my mind get busy. He loves me in the exact ways that I’ve always needed. So I guess you could say that my greatest personal achievement was finding him!

How do you engage with your clients? When working with my clients, I not only enjoy helping them with their business needs, but I also strive to make sure they know that they are cared for as people. My hope is that my clients are able to walk away knowing that I truly care about their wellbeing and success, both personally and professionally, and feeling as though they are like friends or family.

What’s the most valuable advice you’ve received? Success means we go to sleep at night knowing that our intentions, talents and abilities were used in a way that served others.

600 S. Tyler St. 322.0722 fbsw.com

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Glass Doctor of Amarillo Year established: 1986 What product or service does your business offer? Auto, home and business glass repair and replacement Community involvement: We are members of the Amarillo Chamber of Commerce, Better Business Bureau, BNI and Shop Local.

Competitive edge: We do our best to stay on top of and up to date with industry standards and proper installation techniques.

How do you engage with your clients? We want them to feel like family – that their needs are important to us.

Share a valuable piece of advice for other women in business: We are better when we work together! Be confident in what you know, but willing to learn and accept help when needed.

2515 Britain Drive 358.7684 glassdoctor.com 42

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Farmers Insurance LESLIE MASSEY Current position: Agency owner at Leslie Massey Farmers Insurance Agency Years in business: 11 Greatest professional accomplishment: Earning a Presidents Council Award.

Greatest personal accomplishment: Being a mom.

Community involvement: United Way of Amarillo and Canyon Co-Chair for the 2020 campaign and Board Member; Leadership Amarillo and Canyon Alumni How do you engage with your clients? Our clients become family. We are there for them in the good times and bad.

What’s the most valuable advice you’ve received? If you do business the right way and focus on what is best for your clients, the business will be a success.

2700 S. Western St., Suite 700 352.7388 agents.farmers.com/mmassey

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