OUR SERVICES @ageuklancashire www.ageuklancs.org.uk Registered Charity: 1142294
Our Services Why We’re Here We deeply believe in our vision, until everyone is living their best later life and our services enable people in Lancashire to do exactly that. For too many older people, life can start to shrink. Friends become harder to see, health challenges creep in, and everyday tasks feel like uphill climbs. We’re here to help. How We Make It Happen At Age UK Lancashire, we’re striving to be more than just a charity. We’re a lifeline, a listening ear, a friendly face, and a source of support you can trust and rely on. We work tirelessly across the county to help older people stay independent and live well. Whether it’s practical help in your home, specialist advice, social clubs, wellbeing activities, or simply making sure you know that you matter, we’re here. The Difference We Make We’re many things to many people: To some, we’re people you can trust when life throws up tough decisions. To others, we’re the only friendly conversation they’ll have that week. And to many, we’re the reason they can still live the life they choose. We don’t just support people in later life, we help them thrive. It’s Who We Are.
CALL 0300 303 1234 TO SPEAK TO A MEMBER OF OUR TEAM ABOUT OUR SERVICES OR FOR INFORMATION AND ADVICE
Contents This list isn’t exhaustive. Due to the nature of local and national funding, our services are subject to change. For the most up-to-date information, please visit our website for a full list of the services we provide, or call 0300 303 1234 to speak to a member of the team. Click each of the headings below to be taken to the relevant pages. You can also click the icon on each page to return to this point. Day Services...........................................................................................................................................................4 Living Well Support...............................................................................................................................................8 Support At Home................................................................................................................................................12 Retirement Planning..........................................................................................................................................16 Community Engagement..................................................................................................................................20 Will Writing..........................................................................................................................................................22 Dementia Services (CST, Dementia Hubs, & More.......................................................................................26 Community Groups (+Carers Groups)............................................................................................................30 Information and Advice.....................................................................................................................................32 Integrated Care Programme............................................................................................................................34 Energy Advice Service........................................................................................................................................38 Scams Awareness Service.................................................................................................................................40
Day Services To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Day Services A friendly place for older people in Lancashire Our Day Services offer a warm, friendly and engaging environment for all adults over 50, including those living with dementia. We have centres across Lancashire, and pride ourselves on providing a safe and supportive space where people can socialise, enjoy activities, and feel included. Whether you’re caring for a loved one or you’re someone looking to socialise and meet friends, our Day Services are here for you. You can rely on: A Warm, Welcoming Community Our centres are safe and inclusive spaces where adults aged 50+ can laugh and feel at home. Activities That Matter From crafts to music, reminiscence, or gentle movement, our activities are tailored to meet physical, social, and cognitive needs. Members are encouraged to take part in activities that support their well-being. Our activities are adapted to the individual needs and abilities of members and shaped around things that they enjoy. A Nutritious Meal, Shared Together Shared mealtimes are an important part of our day. Freshly prepared, nutritious meals are enjoyed together. Caring for a loved one? Time to Breathe Whether it’s work, errands, a quiet cup of tea, or even attending one of our carers groups, you’ll have space to do whatever you need to do. Confidence and Peace of Mind We don’t want the families we support to feel like they’re handing over responsibility. You’re gaining a team. Every member is supported by experienced, compassionate staff, with a dedicated key worker and a personalised care plan tailored to their needs, preferences and choices. If we think there are other services, through Age UK Lancashire, or others in the community, our staff are committed to getting you and your loved ones the best support available.
We understand this might feel like a big step for you. To help you decide whether a day service is the right fit for you or for a loved one, we offer a free taster day. It’s a gentle way to explore what a day with us feels like. Experience the centre first-hand, meet the team, ask questions, and see the service for yourself. We're here to talk and to help you access support that’s right for you. “The people of Ormskirk are lucky to have a centre like this with such caring, thoughtful staff.” “Staff were respectful and professional… the manager’s passion was obvious.” “A relaxed, happy atmosphere. It was clear staff truly understood and cared for members.” -Families we are proud to have supported
Ormskirk Day Centre
Nelson Day Centre
Morecambe Day Centre
We’ve put together a series of short videos to show you what a day at one of our centres looks like. If you like what you see then book a taster session today, what are you waiting for!?
Day Services To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Living Well Support To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Living Well Support Service Back on your feet, on your terms (FREE Service) When you or a loved one comes home after a hospital stay or faces a major life change, things can feel uncertain. Who’s going to help? What needs doing? And how will you stay safe? Our Living Well Support Service is here to help you stay in control and feel confident at home, whether you’re returning from the hospital, dealing with illness, or just need support to avoid being readmitted. Age UK Lancashire offers practical help and emotional reassurance, exactly when and where you need it. We offer two flexible levels of support because we understand that no two people need the same service. Tier 1: Getting Home Safely Up to 3 hours of personalised support. This may include help with transport, a friendly face to help settle you back at home, and a home assessment to make sure everything’s safe and manageable from day one. Tier 2: Staying Independent, Day by Day
✔ Home safety checks and minor adjustments ✔ Falls prevention and mobility support ✔ Medication collection ✔ Benefits and financial advice ✔ Help to access local services and community links ✔ And someone to talk to, because emotional support matters
A follow-up support package tailored to you. We can help you access:
Our team knows that getting better isn’t just about medicine; it’s about confidence and independence. That’s why we focus on what really matters to you. Every visit is about restoring independence, not taking it away. If you or a loved one needs short-term support after a hospital stay, a period of illness, or during a difficult time, we're ready when you are. Coming home should feel like the next step to recovery, not another hurdle to overcome, so let’s help you feel at home again.
Living Well Support Service
Find out more about our Living Well Support Service by watching the video above.
Living Well Support To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Support At Home To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Support at Home “I don’t need help.” We understand. Asking for help isn’t easy, especially if you’ve been independent your whole life. It can feel like giving up control or admitting you can’t manage anymore. Getting a little support at home isn’t giving up anything. It’s about making choices that work for you. Our Support at Home service is personal, flexible, and respectful. We’re here to make life easier, not take over. Whether it’s a bit of cleaning, help with the shopping, setting up a video call with your grandchildren, or just someone friendly to share a cuppa with, we’re here to help. What We Can Do: We tailor each and every visit to your needs. Some of the ways we can support you include:
✔ Trips out for a tea or coffee or to attend a hobby. ✔ Friendly chats and companionship. ✔ Light cleaning, laundry, and meal prep. ✔ Running errands and doing the shopping (or coming with you). ✔ Help with letters, bills, or online tasks. ✔ Getting ready for holidays (like putting up decorations). ✔ Reminders and check-ins for peace of mind.
Accepting help can be about what you need, and sometimes it can be about giving your family peace of mind. When they know someone they trust is checking in and helping out, they worry less, and you can stay in control. All our team members are: DBS-checked. Fully trained and insured. Carefully matched to suit your needs. We’re also part of the Safe Trader Scheme, so you can feel secure letting us into your home. Whether you’re ready to get started or just want a chat about how we work, we’re here when you’re ready. Staying independent doesn’t mean doing everything alone.
Support At Home
Find out more about our Support at Home Service by watching the video above.
Support At Home To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Retirement Planning To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Retirement Planning Your retirement won’t plan itself. You’ve worked hard for decades. Now’s the time to make sure the years ahead are as rewarding as you’ve imagined. The Retirement Planning Workshop is your step-by-step guide to creating the lifestyle you want, covering finances, health, and how you’ll spend your time. The Workshop at a Glance: Led by a local solicitor, financial advisor, and health trainer, each session gives you expert advice in plain language, focused on the needs of later life. You’ll leave with a personalised action plan you can put into practice right away. We cover four key areas: Financial & Legal MOT – make sure your money and paperwork are working for you. Health & Wellbeing – stay active, energised, and independent. Managing Change – planning and making the transition from work to retirement. Using Your Time – explore new hobbies, volunteer work, travel, and ways to keep your days meaningful. Who It’s For? Our workshops are perfect if you’re planning to leave employment in the next 5–10 years, but the earlier you start, the better. Even if retirement feels a long way off, this is your chance to get ahead. What You’ll Walk Away With: After the workshop, you’ll: Feel more confident and informed about the plans you need to make. Be ready to make the most of life after work. Know how to talk openly with your employer about your plans. Ready to Start Your Best Chapter Yet? You’ve earned your retirement. Now make sure it’s everything you want it to be. Download our full workshop guide here: Pre-retirement booklet – PDF Call 07807 338 783 Email yourfuture@ageuklancs.org.uk Make an online enquiry
Words of Wisdom From Those Who’ve Been There When it comes to planning for retirement, advice is everywhere: blogs, books, and experts. We thought, who better to ask than the people already living it? We spoke with retirees from across Lancashire and asked them three simple questions: 1. What’s the best thing about retirement? 2. What’s been the biggest challenge? 3. What advice would you give your younger self about planning for later life? Their answers are honest and sometimes surprising. Who better to hear from than people who’ve navigated the change and are now making the most of every day? Watch the video below and see for yourself why their words might just change how you think about your future.
Retirement Planning
We also offer bespoke retirement planning workshops for businesses, find out more here.
Retirement Planning To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Community Engagement To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Community Engagement Because help should come to you, not the other way round. Not everyone knows where to find help. That’s why we don’t just wait for older people to come to us; we go to them. Our Community Engagement Manager is the friendly face you’ll see at local events, community gatherings, and networking meetings, making sure that older people, their families, and our communities know exactly what support is available and how to get it. Why We Do It We believe no one should miss out on the advice and services that can make later life better, but too often, the people who could benefit most simply don’t know what’s out there. That’s where our community engagement initiatives bridge the gap. How We Make It Happen We work with: Local groups & clubs - Sharing information and listening to what people like you really need. Businesses & charities – Partnering to develop projects that make a real difference. Communities & networks – Joining forces to improve wellbeing and promote inclusivity. From attending coffee mornings to speaking at forums, every conversation is a chance to connect someone with the life-changing support available to them here in Lancashire.
Action AND Awareness Our outreach helps to:
✔ Reduce loneliness and isolation. ✔ Boost health and wellbeing. ✔ Build bridges between generations. ✔ Stand up for older people’s rights and concerns.
Every interaction brings us closer to a Lancashire where older people feel seen, understood, and supported. If you’d like to speak to our Community Engagement Manager or find out more about our work in your area, get in touch using our online enquiry form.
Will Writing To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Will Writing Your wishes, your way. Making a Will isn’t just paperwork; it’s a promise to the people and causes you care about most. It ensures that your home, your savings, and your personal possessions are passed on exactly as you intend, relieving your family of the stress and uncertainty often found during an already difficult time. Through Age UK Lancashire, you can have a basic Will written for a suggested donation of just £100 for one person or £180 for two, which is about half the usual cost. Every penny of your donation goes straight back into helping fund our vital work supporting older people in the community. Why Now? You should consider making a Will if you:
✔ Own a home or other property. ✔ Have children or grandchildren. ✔ Live with a partner but are not married. ✔ Run a business ✔ Have savings, pensions, or investments. Without a Will, your estate will be divided according to legal rules, which may not align with your wishes. Professional, Accessible, Local. We work with accredited solicitors across Lancashire, many of whom can offer home visits for those unable to travel. Our Will Writing Clinics are available throughout the year. You can find upcoming dates here. (Appointments last up to 30 minutes. More dates announced throughout the year.) Step 1: Request our free information pack. This includes details of your nearest clinic and what to bring. Step 2: Book your slot and make your suggested donation. Step 3: Attend your appointment. It’s as simple as that!
Leave a Legacy of Kindness. Would you consider leaving a gift to Age UK Lancashire in your Will? Legacy gifts provide vital funds enabling Age UK Lancashire to deliver essential services to local older people. For example, legacy gifts allowed us to provide digital inclusion support to housebound older people during the COVID-19 pandemic, they allow us to answer 10,000 calls per year from those in need of help, and to engage directly with community groups to give them much needed information and support. 100% of the money left to Age UK Lancashire stays in Lancashire. #LeaveItLocal Translation Support Available. For those whose first language isn’t English, we work with Lifeline Language Services to offer translation in over 30 languages. Virtual translation starts from £60+VAT, face-to-face from £150+VAT. Please enquire when booking.
Will Writing
Find out more about our Will Writing Service by watching the video above.
Will Writing To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Dementia Services To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Dementia Services Living well with dementia starts with the right support. Dementia support should feel personal and consistent, and here in Lancashire, it does. At Age UK Lancashire, we are committed to improving the lives of people living with dementia across our County. We offer a range of support that empowers those with the condition to live well, for as long as possible.
Cognitive Stimulation Therapy (CST) A FREE 14-week programme for people with mild to moderate dementia, designed to maintain/improve an individual’s cognitive function (memory and thinking) as well as boost mood and improve social connections. (Click here to find out more)
Dementia Hubs Working in collaboration with a number of Community partners across the County, our FREE monthly drop-in social groups are for people with dementia and their carers, offering an opportunity to access information, advice and support and benefit from meeting others in a similar position. No booking required. (Click here to find out more)
Dementia Navigator Service As part of our ongoing commitment to the provision of post-diagnostic support, we work in close partnership with our colleagues at the Alzheimer’s Society and can support with a referral to their Dementia Navigator Service.
Training & Community Awareness Dementia Awareness Training for local businesses and groups. Dementia-friendly events like tea dances and outings. Partnerships with organisations and councils to strengthen local support. If you are an organisation that supports people with dementia and feel there may be an opportunity for us to work together then please get in touch.
Why Families Trust Us
✔ We see the whole picture: dementia affects memory, but also emotions, relationships, and daily life.
✔ We support carers: offering respite and advice from a community of people who really understand.
✔ We don’t stop at ‘good enough’ our goal is for every person living with dementia in Lancashire to feel supported and connected. Take the Next Step Today If you or someone you love is living with dementia, you don’t have to face it alone. Complete our online referral form here and a member of our team will get in touch to find out how we can help.
Dementia Services To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Community Groups To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Community Groups Connecting you with people like you. Across Lancashire, our community groups bring people together to share stories and simply enjoy good company. Whether you’re caring for someone, or just looking for a friendly environment there’s a place for you here. Our groups are safe, welcoming spaces where you can:
✔ Meet others who really understand what you’re going through. ✔ Hear from guest speakers and local experts. ✔ Discover helpful information and advice. ✔ Enjoy sessions that lift your day. We work closely with local partners and organisations to make sure every session offers something worthwhile, from practical guidance to friendship. To find a group near you or learn more about what’s happening in your community, visit our website.
Information & Advice Because peace of mind matters. Our Information and Advice team are here to help you make sense of life’s practicalities from understanding what you’re entitled to, to finding the right support when you need it most. We offer free, confidential advice on:
✔ Welfare benefits and full benefit checks. ✔ Social care and housing options. ✔ Scams awareness and staying safe. ✔ Managing energy costs. ✔ Local services and community support. If there’s something we can’t directly help with, we’ll make sure you’re connected to someone who can through trusted partners, or our own specialist services. We also work alongside local authorities to help distribute the Household Support Fund, ensuring vital help reaches those who need it most. Our friendly helpline is open Monday to Friday, 9:30am – 4:00pm. Who can use this service? If you live in Lancashire and are of state pension age, this service is here for you. We operate five days a week, and in some areas, depending on staff availability, we can also offer home visits. Get in touch If you’d like help finding the right support, our team are ready to listen. Call: 0300 303 1234 Email: advice@ageuklancs.org.uk Or complete the contact us form on our website.
Information & Advice To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Integrated Care Programme To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Integrated Care Programme Independence isn’t about doing everything alone; it’s about having the right help when you need it. This service supports those living in East Lancashire aged 50 and over who are living with longterm health conditions, a high frailty score, or those at risk of unplanned hospital admissions. We help you access the right services and support to help you manage your health and wellbeing and stay independent and connected in your communities. How it works Our Personal Independence Coordinators (PICs) work alongside you to understand what truly matters to you, your goals, priorities, and aspirations. Together, we create a personalised plan around the individual’s lifestyle designed to promote wellbeing every step of the way. Over a typical 12-week support period, we focus on practical steps that make a lasting difference, addressing both physical and emotional wellbeing, and helping people regain independence. It’s about more than care, it’s about empowerment. We help people take control, make choices that suit them, and live as independently and meaningfully as possible. Who can access the service? This service is available to East Lancashire residents aged 50+ who are identified as being at increased risk of an unplanned hospital admission. This may include those who: Have long-term health conditions. Have had recent unplanned admissions. Have a frailty score of 5 or above. Need a high level of intervention. Are being discharged through the Integrated Discharge Service (IDS) or directly from hospital wards. The service operates Monday to Friday, 9:00am – 5:00pm and referrals can be made by Health and Social Care professionals involved in your care. If you feel this service is for you, please chat to your GP, nurse, social worker, or other professionals involved in your care. They can refer by email (or EMIS) via: ageukintegrated.carereferrals@nhs.net Alternatively, please make an online enquiry here, and a member of our team will be in touch.
This is Ken. Ken shared his story with us, detailing the support he received from Age UK Lancashire and how much it meant to him. Watch Ken tell his story below.
Ken’s Story
Integrated Care Programme To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Energy Advice Service To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Energy Advice Service Empowering older people to take action to reduce energy usage and costs.
What is the Energy Advice Service? This FREE service is available to people over 65 within the Lancashire area. Navigating and understanding energy tariffs can be complex and overwhelming, often resulting in paying higher prices when there are alternatives. Our Energy Advice Team can help with information and advice for energy saving measures. That could be choosing the most appropriate energy tariff for your needs or arranging installation of usable energy-saving fixtures by our Handyperson. This could be energy saving LED lightbulbs, easy grip radiator keys or key lock covers. The staff team are trained in Energy Awareness Level 3 and can help you to work out your current costs and offer comparisons to help reduce your spending. We offer practical advice and simple tips to help keep your home warm and efficient. We aim to support people to be comfortable in their homes with increased health and wellbeing knowing that costs are more affordable.
To arrange a visit from our Energy Advice Team, please email advice@ageuklancs.org.uk or call 0300 303 1234
Scams Prevention Awareness To find out more about this service please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294
Scams Prevention Awareness Prevention is better than cure.
What is Scams Prevention Awareness? This free service aims to provide older people with the knowledge they need to be able to spot a potential scam and be able to avoid it and report where appropriate. Our team can visit you in your own home or preferred location and provide advice that is tailored to your circumstances. A wide range of topics are covered including telephone and messaging scams, online and e-mail scams, doorstep scams, postal scams, courier fraud, romance scams, AI scams and includes information on new scams as we are made aware of them. Our team can also attend events, and we offer group presentations to clubs and organisations. We work closely with Trading Standards and Lancashire Constabulary.
How to access the service: This free service is available for Lancashire residents aged 50+ and operates Monday to Thursday. Would you like more information on this free service? Would you like someone to visit you to offer advice and support? Would the members of your club or organisation benefit from a group presentation? If so, please contact: Our Customer Service Team on 0300 3031234, email us at advice@ageuklancs.org.uk or make contact via our online form below. Click here to contact us using our online enquiry form.
Find Out More About Age UK Lancashire We hope you found this brochure useful, and we look forward to supporting you and your loved ones. You can find out more about us, and the support we provide, by visiting our website, calling 0300 303 1234 or through some of the resources below.
It’s Who We Are - About Us Video
Visit our online Information Hub
Join our Mailing List and receive updates
Find our shops
Fundraise For Age UK Lancashire
Volunteer For Age UK Lancashire
Our Services To find out more about any of our services, please click the button below or call 0300 303 1234 CLICK HERE FOR MORE INFO
@ageuklancashire
www.ageuklancs.org.uk
Registered Charity: 1142294