A Letter From the CEO

Agriculture is an industry filled with variability and volatility. Right when you think you have it all figured out, an event happens that changes everything. I think it is fair to say we have witnessed a lifetime’s worth of volatility over the past three or so years. Whether it is a global pandemic, trade war, drought, or natural disaster, we have experienced a lot. Despite what we have been through, optimism and opportunity are key themes as I talk with farmers and ranchers this winter.

As a mission-driven, farmer-owned cooperative that is focused on your success, we need to be positioned to help you through all the ups and downs while meeting both challenges and opportunities as they arise. Providing learning and skillbuilding opportunities at events like our regional AgFocus meetings and AgFocus Conference serves dual purposes by passing along the latest agricultural updates and allowing a time when we can connect with you. We also greatly appreciate the time that many of you have invested in serving on our customer focus panels and our young farmer advisory groups. Your guidance and input are critical for the short-term success of your cooperative and our long-term relevance.

One key difference between ourselves and other lenders is our board representation. When you do business with us, you have an opportunity to participate at the board level. We are making changes that allow for greater participation by our members in running for a board seat. Look for more information on this change on page five.

A truly successful business is defined by the value it creates. We have been diligently making investments throughout our cooperative. From increased staffing, and new technology, to outside collaborations, we want to be the best total solution for those that we serve.

All that we are able to accomplish is made possible thanks to the tireless work and dedication of our staff. Words cannot express my gratitude for the amazing job that is being done in our branches and by our corporate team. With the investments we are making comes change. Learning a new process or working with a new program is not always easy. However, the highest level of customer service is being maintained throughout our association. Whether it is Minot, Hallock, Litchfield, Wausau, or any of our other 41 offices, you can be assured our team is top-notch.

At the end of the day, AgCountry Farm Credit Services stands as a resource to farmers, ranchers, agribusinesses, and rural residents. Please lean on us to help you overcome any variability or volatility you may be facing.

Sincerely,

Marc Knisely, President & CEO

701-499-2559

Marc.Knisely@AgCountry.com