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Contents Value Addition About us Vision, Mission & Value Proposition Our Approach Organization Structure Management and Team Product & Services LPO Flow Chart Our Technology Quality Practices Delivery Centre Key Metrics Data Security, Confidentiality and Privacy Aeren Capabilities Transition Approach by AEREN Size & Financial Stability Our Facility and IT Infrastructure Our Head Quarter cum Delivery Centre Our Advantage Credentials Membership Case Studies List of Key Clients View of our facilities
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Your Virtual Legal Department In India
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Executive Summary
Value Addition Process by Aeren
Aeren adds value through: •
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PROCESS •
Defining, & Designing
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Continuous Improvement in Process and Quality through R &D and Innovation through R & D and Innovation
PEOPLE •
Best People Talent
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Low Attrition Rate
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Continuous Training and Education
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DOMAIN KNOWLEDGE,EXPERTISE and EXPEREIENCE
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TECHNOLOGY
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Developing Innovative Tools and Application
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On Line Tracking and Reporting System
DATA SECURITY •
Encrypted Data
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Firewall
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Back Up
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Anti Virus
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Physical Security
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Policies
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•
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CAPITAL •
Additional Investment in Infrastructure and Technology
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Scalability Of Operations
EXPERIENCE OF SERVING FORTUNE 500 COMPANIES
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About us We are India’s Boutique Legal Outsourcing Service Provider that provides a total integrated LPO Solutions, as “One Stop Shop” in India and Internationally since 2006 Headquartered in Chandigarh, 160 miles from New Delhi (Capital of India) towards North. Chandigarh has been declared as “India’s most preferred IT destination” (Source: NASSCOM – ATKEARNEY and Gartner). We have been defining, designing and delivering a robust, scalable and cost efficient value added Legal Process Outsourcing Solutions since year 2006. We provide high quality legal process outsourcing and para-legal outsourcing services to lawyers/attorneys, legal department of corporations and law firm, Legal Publication Houses at low cost across various industries. We have transformed legal outsourcing services & provide the domain expertise in various verticals / sectors. We leverage our tenets of quality and innovation, the best people talent and self sustaining process framework to deliver long term benefits and measurable high value to our customers. The partners and members of AEREN are highly skilled and competent professionals with years of experience. They bring the highest level of professional excellence, integrity and sound ethical and fair practices. They are trained in the latest practices & technologies through our continuing educational programs in accordance with the codes of professional conduct and ethics. AEREN LPO goal is to serve as an extension of its client’s legal departments at every stage of legal needs and to deliver value for client’s money through its proven flexible and transparent delivery and engagement model. WE leverage our tenets of quality and innovation and delivers tangible value and our customers save more than 60% - 70% on operation cost and enhance productivity up to 40% - 50% through our transformational expertise and best – in- class processes. . We have also been serving Global 2000 companies across diverse industries in other Verticals that include Yahoo, Google, Emerson Electric, Hewlett-Packard, Quark and take pride in building strategic long-term value based relationship We have Technology Enabled World Class Delivery Center (80,000 Sq. Ft.) at “Rajiv Gandhi Chandigarh Technology Park” at Chandigarh, India, which is 160 miles from New Delhi (Capital of India) towards north. Chandigarh has been declared as India’s most preferred IT destination (Source “NASCOM ATKEARNEY). The total capacity of our facility is more than 500 State of the Art work stations scalable up to 2000. Each client case is handled by a dedicated professional team comprised of experienced, expert and specialised attorneys, right from the beginning to the end, by using creative, practical and business oriented approaches in handling clients account with highest quality of professional services.
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Vision, Mission & Value Proposition VISION: “To Transform End to End Legal Outsourcing Services”. MISSION: To deliver long term benefits and measurable value to our customers by leveraging our: • • • • •
Best people talent Domain knowledge & expertise Tenets of quality and innovation Self sustaining processes framework Cutting edge technology
VALUE: Our value proposition is to ensure maximum value creation by delivering Domain Expertise at reduced cost on time with improved efficiencies and using state of the art technology platform and tools. We deliver value for money through our proven flexible and transparent delivery and engagement model. We believe in building long term relationship and long-lasting strategic partnership. We have sufficient experience and expertise needed to help enterprises in transforming their business. We deliver technology enabled recovery solutions to our clients. .
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Our Approach 1. Cost reduction through enhancement of productivity, innovation, cutting edge technology and best practices 2. Hire best talents from respective industry and its development through continuous education and training program 3. Highest standard of quality to ensure defect free services 4. Enhancement of total performance through ongoing technology transformation, process re-engineering and continuous process improvement 5. Flexible and transparent delivery and engagement model 6. Enhancing security, privacy and confidentiality 7. Robust governance 8. Risk mitigation through robust risk management framework
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ORGANIZATION STRUCTURE GOVERNANCE MODEL • • •
For each client, there will be a separate steering committee. The Steering Committee shall be comprised of four members, two form client’s side & two from the organization. Under the steering committee, there will be five operational committees, consisting 2 members in each operational Committees (functions) from the steering committee, One from client side and other from the organization• • • • •
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HR & Admin Committee Facility Management Committee Production Committee Accounts, Finance, Tax & legal Committee IT Infrastructure Management Committee
Steering Committee will meet at least once in a month to review the operation Committee & formulate Policies & Strategies. Operational committee will meet as per the requirements i.e. Daily basis, Weekly Basis & for monthly basis etc.
STRATEGIC BUSINESS UNITS • • • •
V.P (BPO – Accounts & Finance) V.P (BPO – LPO) V.P (BPO – Staffing Solution Outsourcing) V.P (BPO –Debt Collection Management)
RESEARCH AND INNOVATION DEPARTMENT • •
Process Improvement New Tools
SUPPORT FUNCTIONS • • •
V.P (HRD & Admin) V.P (Sales & Marketing) V.P ( Accounts, Finance, Tax & Legal)
IT DEPARTMENT • • •
IT Infrastructure Management Data Security Customized Application and Tools
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LPO- STRATEGIC BUSINESS UNIT
V.P (Legal Process Outsource)
Manger Quality
Legal Research & &Analysis&
Manger Complaints Handling
Litigation Support Team Leader
Team Leader
PROJECT MANAGER (Function Wise)
IPs Management
Contract and Document management
Team Leader
Compliances
Transaction Services
Team Leader
Team Leader
Consultants
Consultants
Team Leader Consultants
Consultants
Consultants Consultants
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MANAGEMENT & TEAM We have a team of more 40 Professionals (Members and Partners) comprised of I, Attorneys/Lawyers , Indian CPA and Business Management Graduates. Our team possesses high level of legal expertise. They maintain high level of professional ethics and fair practices. They are highly experienced and qualified law and accounts graduate having strong technical knowledge, professional skills, personal skills and capabilities. They adhere to the highest standard of excellence and professionalism. They are trained in the latest practices, technologies and continuing educational programs. Over a period of time, We have developed the necessary skills to operate effectively in this sensitive and specialist area. Our emphasis is on continuing training and education programs and technology so that We are able to offer exceptionally high levels of service at low rates. Our lawyers are members of all Bar Associations in India. Our lawyers have represented various multinational foreign corporations, large domestic corporate houses and financial institutions to small and medium business. We have the lowest rate of attrition @ 12%. Over 75% of our people are with us since beginning.
RAMAN AGGARWAL The CEO & Founder of the Company is an eminent Chartered Accountant (CPA) with an experience of more than 20 years to his credit. His CPA firm “Aggarwal Raman & Associates” has been rendering commendable services in the domains of Assurances, Accountancy, Taxation, Corporate recoveries, Regulatory & Advisory services since its establishment in 1988, and has been handling multi-dimensional Assignments for more then 50 leading Multi National Corporations (MNC) with likes of Emerson Electric (USA) (fortune 500 Company), Quark (USA), Patni computer (USA), Heron Evidence (UK), Meritech Software (Japan), Soshacom International (Canada) and many more figuring in its client bouquet, besides over 100 Indian corporate entities engaged in a wide spectrum of business activities ranging from Steel, PoIDRr, Infrastructure Development to Software Development/IT enabled Services. He is a member of “The Institute of Chartered Accountants of India” (a Statutory Body established under the “The Chartered Accountants Act, 1949 (Act No. XXXVII of 1949)) and has been empanelled with the “Office of Official Liquidator” attached with the High Court of Punjab, Haryana and Chandigarh. He is also empanelled as an Auditor for conducting Special Audits approved by the Tax Authorities and has been nominated to the “Regional Direct Taxes Advisory Council”. Besides this, he is also a member of “The Institute of Internal Auditors”, Inc., Florida, USA, “International Fiscal Association” Netherlands and “PHD Chambers of Commerce & Industry”, Confederation of Indian Industries.
ARUN PALLI, Arun is Professionally Qualified Law Graduate from one of the leading Law School in India. He has more than 25 years of experience to his credit in handling complex legal issues in the field of business law, litigations, Alternate Dispute Resolution, Civil & Criminal Matters.
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Raj Kumar Rathore A graduate of India's top-ranked Law School, Mr. Rathore has more than 25yrs Experience & is specialist in the field of Copyrights and Trademarks, Corporate Law, Contracts Management, Banking, Retail, Discovery/Evidence, Employment Law, Family Law, Health Law, Litigation etc. He was appointed one of the Senior Legal Advisor by of the State (Province) of India to represent before all forums of judiciary.
ANAND CHHIBBAR Anand has more than 20 years of experience in Legal Field and is law graduate from one of the leading law school in India. In the last 20 years, he has successfully won several Land Mark Cases and is expert in Corporate Law, Contract Law, Litigation and Merger and Acquisition.
SIPMY GUPTA She is law graduate and Company Secretary from India Top Law School. She has more than 17 years of experience in Corporate Law, IPs, regulatory Compliances, Contract Drafting, and Corporate Secretarial Practices etc .
NEELAM Neelam is a law graduate with more than 7 years of legal experience. She IS EXPERT in Banking and Finance, Contract Management, Real Estate, litigation etc
ROHAN Nikhil is professionally qualified law graduate from on of the leading law school in India with more than 5 years of legal experience. He has handled successfully several complex Debt Recovery Cases with high success rate.
VIKRAM Nikhil is professionally qualified law graduate from on of the leading law school in India with more than 7 years of legal experience in Litigation and Corporate Law.
SANJAY AGGARWAL Sanjay is professionally qualified India CPA with extensive experience in Accounts Finance and Audit. He has more than 20 years of experience to his credit
ARTI Arti is post graduate and HR Professional from world’s top and India’s one of the top 5, Management School – IM Calcutta. She has more than 10 years of experience in recruitment, training and Human Resources Development.
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Product & Services AEREN provides high quality and low cost LPO Services to International companies, law firms, attorneys, publishers & legal research agencies We act as a One Stop Shop starting from High-end High-quality Knowledge-based services such as Legal Research & Analysis, Drafting of Complaints, Motions, Legal Briefs & Memoranda, Discovery & Review of Documents, Appeals, Summaries of Witness Statements, and any other Litigation Papers, as well as the creation of print, videotape, and animation exhibits for Trial, Corporate Due Diligence for Mergers and Acquisitions, IP Services and Transfer Pricing AND ending with Lower-end support services such as Document Management Services, Paralegal Services etc. AEREN fully understands the needs of the client by working in tandem with them before it start working. AEREN team is provided with rigorous training to give efficient, standardized, high quality & technology driven workflow according to its client’s needs.
AEREN LPO team work as virtual in following LEGAL areas as extension of its client’s teams in economical manner: •
Litigation Support Services
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Legal Research & Analysis
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E-Discovery & Document Review
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Deposition Summaries
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Contract Management
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Legal Drafting & Transcription
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Document Management
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IP Services
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Corporate Due Diligence
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Transfer Pricing Services
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LPO Process Flowchart
CLIENT & THEIR CRITICAL REQUIREMENTS
TRANSPORT OF INFORMATION
SECURE NETWORK
CLIENT IN US
OUR TEAM IN INDIA
PHONE LINES UPLOAD THE COMPLETE PROJECT
TOLL FREE
REGULAR PHONE LINE
COMPLETION OF PROJECT IN TAT
ACCESS TO INFORMATION / DOCUMENTS
IDENTIFY PREVILIGED DOCUMENTS
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Engagement Model Our Technology AEREN employs state of the art technology infrastructure, including a robust LAN/WAN setup, sophisticated servers with advanced security software and applications, real-time data backup, dedicated and multiple Internet lines, 24x7 access and virtual private networks that enable us to integrate with client sites. In addition to the infrastructure backbone, we have access to global knowledge having vast library of most of the databases & software that are used by the industry to provide comprehensive LPO solutions. Our attorneys & paralegal team are well trained & experienced on multiple review platforms, including CaseLogistix, Attenex, Kroll, Clearwell, Concordance, and Summation. Our team is proficient with the use of most litigation support software, including: SOFTWARE • Attenex • Stratify • Kroll • Ringtail • Documatrix • Summation • Case Vault • Merrill Discovery Navigator • Live Note • Docuity • eView • CaseLogistix • Clearwell • Concordance® FYI • iConect • IPRO • IQWEST
DATABASES • LexisNexis • Westlaw • Delphion • Micropat • Google Patents •
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Non Patent (Google, IEEE etc.)
Quality Practice
Quality is integral to our operation excellence & our Quality philosophy is a tangible expression of one of our core values. Our Litigation Services processes are Six Sigma driven with a high focus on quality to provide litigation services from inception to closure Efficiency and performance metrics are determined based on the tools available within the chosen review platform. Project managers review efficiency and performance on a daily basis and provide reports as required by our clients. Quality service starts with recruiting and training. AEREN invests in continuing training programs with experienced trainers. We meet or exceed your standards and benchmarks in the course of our training program Our continuous improvement teams apply Six Sigma and ISO concepts to reducing defects and improving efficiency. By applying each stage of our continuous improvement process in a disciplined manner, we make changes in day-to-day business operations that align our processes and systems with your needs. Following is the accuracy percentage AEREN LPO provides to its clients:
E-Discovery
RELEVANT INFORMATION 99.9%
Document Review Deposition
100% 100%
100% 100%
100% 99.9%
100% 99.9%%
Summaries Contract Review Contract Drafting Due Diligence
100% 100% 100%
100% 100% 100%
100% 100% 100%
100% 100% 100%
Legal Research Legal Drafting
100% 100%
100% 100%
100% 99.9%
100% 99.9%
Transcription
100%
100%
99.9%
99.9%
IP Services
100%
100%
100%
100%
SERVICE
LANGUAGE
GRAMMER
PUNCTUATION
100%
100%
100%
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Delivery Center
Aeren has only one delivery center that is located in Chandigarh and currently provide services offsite through that center. Aeren is developing its expertise to have global delivery center down the line.
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Key Metrics
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Quality Delivery Timely Delivery Satisfaction Improvement in Process Process Efficiency
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Data Security, Confidentiality and Privacy We are ISO 27001-2005 certified company.
Data Security, Confidentiality and Privacy •
We have adequate physical and non-physical arrangements to protect data security, confidentiality and privacy (see below).
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We agree to implement such physical or non physical arrangements as suggested by the Client, with mutual consent, to ensure data security, confidentiality or privacy to the satisfaction of the client.
Physical and Work floor Security •
Screening of visitors/employees by a security guard during entry and exit for data storage media like CDs
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USB drives and CDs are banned from work-floor
Data Security • •
Limited data movement . All data is backed up regularly .
Network Security • •
Segmented LAN with firewall protection All ports except DNS and SMTP server are disabled for the external world
PC Security • • • • •
Access to source documents is restricted to authorized employee only No Fax and printing capabilities at the processing site PCs used by processors do not have CD ROM drives PCs used in processing are denied web access Limited usage of paper in the work-floor
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LPO Road Map Transition Approach by AEREN
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A dedicated transition team visits client to have in depth understanding of objectives & LPO processes to be outsourced. .
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In case, customized web based tools are required, the same are developed by Aeren to make the process more efficient.
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ulties & Solutions by AEREN
Size & Financial Stability Size •
We have a team of over 40 professionals.
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We own a state of Art IT Facility currently having 80000 sq ft space with world class IT infrastructure, expandable to additional 85000sqft.
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We are serving fortune 500 companies like Google, Yahoo, HP etc.
Financial Stability •
Promoters have net worth of more than 60 millions.
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Investment in IT Facility is over USD 7 millions.
Responses Sheet
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Our Facility & Infrastructure • • • • •
Plot size 7260 Sq. mtrs (one and half acres). Total covered area of more than 80000 Sq. ft. with 2 basements scalable up to 1, 50,000 sq ft. More than 500 Technology Enabled Intelligent Work Stations High end I.T. and Telecommunication Infrastructure such as Server room, UPS room, Network & Telecom infrastructure etc. World class common facilities and amenities like Master Reception, Cafeteria, Gym, Games, Training rooms, Visitor / Interview rooms, Conference rooms etc.
INFRASTRUCTURE IN OUR NEW FACILITY AT A GLANCE Technology Enabled Intelligent Work Station Dedicated Infrastructure and manpower with independent access control for Institutional Client Connectivity
Network
Secured UPS Room
Secured Server Room Full Fledged IT Department Training, Demo and Conference Room 100% Power Back up Modern Fire Fighting System, Hydrant System, Smoke Detector, Sprinklers and Alarm System CCTV Cameras inside and outside
500 Workstations. Scalable up to 2000 workstations. Dedicated modular facility comprised of workstations with provision for server and UPS Gigabit Ethernet, Broadband Internet, Personal Phones with IP as well as PSTN calls, Audio Conferencing, Video Conferencing, Voice Mail, Individual Voice, Data and Music Ports, Optical Fibre Termination, 2 Mbps bandwidth, Redundant Fibre. Certified Critical Network Centre with Cat VI and Gigabit Ethernet designed and commissioned by Industry Experts (99.99% Reliability, Soft Patch Panels and structured cabling) Over provision 2N+1 based UPS served Power Architecture designed and commissioned by Industry Experts (Server 99.99%, Workstations 99.95 Reliability) Firewall, Auto Backup, Version Control, Document Management, Issue Tracking, Calendaring and Time Management (99.99% Reliability) IT Help Desk, Network Services, Desktop Services. Training and Conference Rooms with MultiProjections, Audio and Video Conference Facility Cafeteria, Lounge, Indoor and Outdoor Games, Interview Room, Covered Parking Access Control System
24 x 7 Security
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IT INFRASTRUCTURE
Work Station Furniture Personal Extension White Board Storage Task Light Music Port Networking Executive Cabin Project Manager Roomcum-Meeting Room Desktop Printer Individual Voice & Data Port PSTN Lines Provision for UPS Room Provision for Server Room Independent Access Control DIDs – Direct Inward Dialing Number Shared Conference Room Extension with only Incoming Facilities Shared Internet Connection
Master Reception Waiting Area on Each Floor State of the Art Auditorium Interview / Visitors Rooms High End Training Rooms Cafeteria & Pantry Gymnasium Indoor Games Outdoor Games 100% Power Back Up
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Master Reception Waiting Area on Each Floor State of the Art Auditorium Interview / Visitors Rooms High End Training Rooms Cafeteria & Pantry Gymnasium Indoor Games Outdoor Games 100% Power Back Up
Our Head-Quarter cum Delivery Centre IDR is headquartered in Chandigarh. Chandigarh has been declared as one of the most preferred IT destination. Chandigarh, being Tier-III city, ensures lower labor costs, lower real estate costs and reduced Staff attrition rate (Source: Jones Lang La Salle – Leading Real Estate Management Company). Besides, Gartner, a leading Global marketing research firm, during their recent study, has also recognized Chandigarh as one of the most preferred IT locations. Chandigarh has also got third Slot at the NASSCOM ATKEARNEY study on location Road map for IT-BPO growth. •
Ranked No. 7 in terms of FDI (Foreign Direct investment) in India.
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Excellent Social and Business Infrastructure in India.
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Highest Per Capital Income in India
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Top IT players like Infosys, IBM, TCS, DELL, Quark, Wipro etc. are located
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High literacy rate of 81.9%
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No. 1 in the country in Human Development Index.
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No. 1 in the country in Law and Order Index.
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More than 85 Engineering and Technical colleges in and around Chandigarh
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Large knowledge pool of more than 30,000 qualified professionals per annum.
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Well connected by Air, Rail, and Road.
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Temperature ranges from 2O to 40o C.
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Cleanest, Greenest and Most Planned City in India.
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Only well planned and modern city in India.
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Our Advantage • • • • • • • • • • • • • • • • • • • • • •
One Stop Shop Best People Talent Substantial Cost Savings Deep Domain Industry Knowledge & Expertise Best-in-Class Process and Quality System Cutting Edge Technology Highest Level of Security & Confidentiality Measures Strategic Location Superior Controls Scalability of Operations State of the Art Modular IT Facility Experienced Management Flexible and Transparent Delivery & Engagement Model Risk Mitigation through Robust Risk Management Framework Technology Enabled Business Solutions Low Attrition Rate through Best Recruitment & Retention Strategies Continuous Process Improvement Technology & Process Transformation Timely Delivery Robust Information & Security Management System Delivering the Best ROI Sound Financial Stability
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Our Credentials
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Fortune 500 Company such as Yahoo, Google, and Hewlett Packard have shown confidence and trust in us and are our key clients.
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More than 98% of our clients are with us right from the beginning.
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Our Facility cum Delivery Centre is worth more than USD 50 Millions.
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A large pool of more than 40 Specialists (comprised of Attorneys, Indian CPA, etc.).
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Holding Membership of prestigious Institutions such as AICC, CII, PHD etc.
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ISO 27001-2005
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Membership
Name: PHD Chamber of Commerce and Industry Name: International Association of Commercial
Website: www.phdcci.in
Collectors Inc. Website: www.commercialcollector.com
Name: Confederation of Indian Industry
Name: National Association of Software and
Website: www.cii.in
Service Companies www.nasscom.in
Name: BMQR Certifications Private Limited Website: www.bmqr.com
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Case Study
E-Discovery Project Assigned Client is a leading litigation law firm approached AEREN with RFP for reviewing numerous documents and data of several gigabytes as part of several litigations for his corporate client. Client needed large amount of electronic data to be reviewed with less cost, high security and quality in limited time. AEREN approach: •
AEREN support team and its project managers interacted with client to assess latest developments in the litigations
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Successfully executed in depth analysis based on riders and guidelines from the client
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With the help of software arranged, organized and uploaded the entire set of documents for review & identified extremely relevant and confidential documents.
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Six Sigma methodologies for security etiquette, quality/error control & ensure the highest quality work within given timelines.
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Document Review Project Assigned: Client is a leading US based law firm engaged AEREN for Document Review project for innumerable documents of litigation trail in a limited time span. AEREN approach: •
Immediately after getting instructions from client AEREN assembled a dedicated and trained review team of attorneys to work on documents in secure environment
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First phase: Depth review for sub categorization of documents by identifying the substantive issues to which they related, designated & finally mark/ tag documents
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Second phase: Two levels of review (apex & advanced) before delivering the documents to the Client by intensive QC process according to client’s guidelines.
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Delivery of project in quick Turn Around Time with high quality & low cost
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Deposition Summary
Project Assigned: Leading US based law firm approached with multiple projects of Deposition Summaries relating to an important case in limited time span. AEREN approach: •
Immediately after getting the project we confirm the desired format for the delivery of summaries i.e. Chart Summary, Page Summary, Topic Summary
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Uploaded the transcripts on secured network.
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Team started working on project after discussing case brief in project meeting
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AEREN each team member is capable of summarizing 15-20 pages per hour
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Team has flow of language & prepare summaries with accurate use of grammar, punctuations without missing any relevant information like dates, time, exhibits
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After the rigorous quality check the project is delivered to client through email in the desired file format with in prescribed time limit
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Contract Review Project Assigned: Client is global technology company with several contracts needed to be drafted, reviewed and followed upon. Workload came on the in-house team shoulders in this process. Company outsourced the work for balance as company was out of time. AEREN approach: •
Team of experienced and dedicated attorneys was deployed
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Resource allocated to provide ongoing contract review support to Client
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Uploaded numerous summaries as of Word Format with Technical Support and monitored data security on our internal servers
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Contracts are compared with each standard templates and detailed instructions of the client created flawless process for analysis, execution and negotiating guidelines
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Review of ambiguous/confusing clauses, language etc. with proposal for best practice in every kind of agreement
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From document pool of multiple pages and over hundred type of agreements we summarized them into specific legal terms
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Finally we deliver the project after all quality parameters in prescribed timelines with Memos explaining the modifications in the contract
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Contract Drafting
Project Assigned: Practicing attorney in US wanted standard outlined agreements according to particular State Law in US for his client, who needs them for a particular business event of his company. AEREN approach: •
AEREN team with relevant experience started working on agreements as per the State Laws of given State by client
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First drafts of the agreements were thoroughly checked by the team leader
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The final drafts of Contracts then sent to the quality check team for final review before delivering them to client
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Project is completed while keeping the high security parameters within the TAT and high quality.
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Due Diligence
Project Assigned: Client is a leading corporation with operations across the world. Client requires AEREN to conduct legal due diligence on documents for urgent business transaction with a leading company. Client required outsourcing firm to understand its business need and provide constant support to in-house legal department on existing licenses and agreements. AEREN approach: •
AEREN team lead by project manager started working on project after having rapid project brief
•
With an understanding of the client’s needs our team done diligence findings at various aspects and issues of business like finance, purchase, supply, credit, shareholders, minutes of meetings.
•
Our team delivered a full report within specified time limit without compromising on quality, security
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Legal Research Project Assigned: US based law firm needed a quick research which he can give to a judge to support Personal Jurisdiction as well as for the execution of Residuary Bequest. Client needed specific case laws in support of issues relating to: •
Burden of Proof
•
Legal Existence of Entity
•
Jurisdiction in case of wrongful delivery of summons
AEREN approach: •
On receipt of complete work through email, AEREN team discusses it with Project Manager regarding research questions
•
After thoroughly identifying search terms, applicable law and source of authority to be explored, our team start searching online databases
•
AEREN Team conducts complex case law, multiple jurisdiction & statutory research on manifold aspects of the issues
•
While keeping in mind substance, Applicability of Law to Issue, Logical Reasoning, Importance of Cited Cases project is delivered in the form of Memo or draft
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Thorough Shepherdizing of cases and Conclusion Validation is done.
•
Project is delivered in couple of hours TAT after quality check and required editing
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Legal Drafting Project Assigned: Leading law firm in US hired AEREN for drafting a reply in court for lack of Jurisdiction. The firm client was leading US Company having business in many States of country. They filed suit for recovery of payment but same was disputed on the grounds of personnel jurisdiction. AEREN approach: •
After getting the full case details from the client AEREN team discussed the matter with the Project Head
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Team start looking for relevant Federal & State Laws, relevant case laws regarding the matter on online databases.
•
After completing the research and discussing it with Project Head & Client, team started drafting the reply as per guidelines and US Court requirements.
•
The whole draft of reply in prescribed format listing parties, Index showing case laws, referred Federal or State Statute is precisely reviewed by Project Head
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The Quality Team of experts review the Legal terms, Cases and Statute referred in the draft before delivering the project to Client
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Project is delivered without compromising security & quality in maintained timelines in desired format to client
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Transcription Project Assigned: The full oral Letters, Memorandums Calls, Pleadings, Summaries, Medical Reports and Court Hearings Transcripts recorded on Dictaphone stored in a compressed format are transferred via data communication lines such as email.
Establishing the criteria for quality review and the method for its execution requires cautious planning and input. There are areas that can be deliberated independently within a transcribed document. AEREN approach: •
The recordings are decompressed using tools saved.
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Review is done if the audio file workable?
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By using special playback tools that allows minute control over voice play and key in the commentary using word- processing software the transcriber’s listen to these voice recordings.
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The files done by transcriber are more than 95% accurate.
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File is Quality checked by Quality Check team at two levels to give 99% accuracy to client.
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IP Services
Patent Project Assigned: Client came to us for prior art research and patent drafting project as number of litigations is increasing over the years and out-house patent attorney costs are raising speedily. Inhouse staff is spending too much time on these activities and bundle of work leads to staff incompetence. AEREN approach: •
After finalizing the terms and conditions with client AEREN finalized service agreement
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Soft Copy of Written disclosure of the invention is emailed to understand invention
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FTE based team is prepared on workflow system and software
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Prior art Search based on the bases of discussion with the client
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After Confirmation of complete understanding of the invention and Identifying the core and non-core activities, we provided decision on first set of claims to client
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Report of prior art search is prepared with significant information and related Patents & Non Patents.
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Draft first set of claims indicating specifications of the invention and first set of Patent Application is prepared on the bases and review of claims as per USPTO norms.
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Meeting high-volume quality analysis on core activities and meet the deadlines
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Leverage technology to deal with internal and offshore teams
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Trademark
Project Assigned: Client is leading and fastest growing software companies in the world wanted a full fledged multi-jurisdiction trademark search for one of its product logo. AEREN approach: •
AEREN team of IP experts under the supervision of Project Head was created
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Team was briefed with nature of search according to client guidelines to search on various jurisdictions
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With focused and directional approach online search is done by our expert team keeping in view delicacy of matter
The complete checked search report is handed over to client in prescribed timeframe with all qu.
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List of our Key Clients
(Yahoo)
(Google)
(Asian Paints) (Chembond Chemicals)
(Godrej & Boyce Mfg. Co. Ltd.)
(Monster India)
(Hewlett Packard)
(Reliance Life Insurance)
(Quark)
(GN ReSound) (Orient Ceramics and Industries Ltd).
(ITP Publishing Group)
(Gulf Finance)
(Al Bogari Holdings)
(Verimatrix)
(GoEd Student Financing)
(Commercial Bank Qutar)
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(Crossbeam Systems Ltd)
(Inkjet)
View of our new facilities
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AEREN IT SOLUTIONS PVT LIMITED Registered office: SCO 35, Second Floor, Sector -26, Chandigarh, India. 160 019 Delivery Center: 14, Rajiv Gandhi Chandigarh Technology Park, Chandigarh, India Tel- 91-172-2790366, 2790075, Fax-91-172-2790260, Mobile-09814011278, 09780240000
E-mail: info@AERENlpo.com
Website: www.AERENlpo.com
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