Consumer and Business Services
Breaches of Barrings Fact Sheet A breach of barring is when a person who has a barring under the Gambling Administration Act 2019 (SA) (the Act) contravenes their barring by either entering the gaming area, playing a gaming machine, placing a bet or purchasing a lottery product.
What happens if I recognise a barred person?
FRT is a tool to assist gaming staff in recognising barred persons. It is not designed to replace the need to familiarise yourself with people barred from your venue and its accuracy depends on the quality of the photo provided. On some occasions, there may be a delay or a connection issue with your FRT system which may result in a revoked barring still appearing. When you have an FRT alert, it is important to verify the barring is still in place by checking BOEN.
Verify that the person is currently barred by logging into BOEN. If they appear on the barred persons list, their barring is current. You should always check BOEN, even if they are picked up on Facial Recognition Technology (FRT).
If you have persistent issues with this, contact your FRT provider as there may be a connection issue.
If you think that a barred person is breaching their barring, you should approach the person discreetly and away from others to protect their privacy. You should then ask for identification to verify that it is the barred person.
What information should I include in the breach of barring form?
If you have verified that a barred person is breaching their barring, you will need to follow the steps in your responsible gambling document and ensure the person is no longer able to place a bet or remain in the gaming area. Offer them Gambling Help Support (GHS) as they may be struggling with their gambling behaviour.
August 2026
Facial Recognition Technology?
Having sufficient information about what occurred during the breach of barring is crucial for the CBS Barring Team to make an informed decision about how to approach the person about their barring. Information you should include:
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Did the person attempt to gamble? What occurred during the interaction? Has their appearance changed? Were they detected by FRT? Were any winnings withheld? Were they provided with GHS material?
What if I recognise a barred person somewhere else in the venue?
requires further action by the Commissioner.
Unless the person has a barring for the whole of the venue, or if they are attempting to breach their barring, there is no need to approach them about their barring. Remember, they are still welcome to visit other parts of the venue.
How long do I have to upload the breach of barring form? You must upload the breach of barring to BOEN within 7 days of the breach occurring. However, it is best to upload it as soon as possible so the Barring Team can assess it and determine the next steps.
What if I know someone who is barred? You may recognise friends, family or coworkers in BOEN. People access barrings for a number of reasons, but each person’s barring circumstances are part of their own journey. You must respect their right to privacy and you must not talk to them or anyone else about their barring unless they wish to discuss their barring options with you or if they are breaching their barring. Breaching a barred person’s privacy is taken seriously by the Commissioner and can result in serious consequences, including being prohibited from holding a gaming badge.
Can I withhold a barred persons winnings?
Questions? Please reach out to your Club Safe or Gaming Care Officer or contact the CBS Barring Team on 131 882 (option 0) Monday to Friday 9:00am to 4.30pm.
If a barred person breaches their barring, section 53 of the Act allows gaming staff to withhold the winnings of a barred person. This can be a powerful tool to prevent people from breaching their barring repeatedly. If you withhold winnings, remember to inform the person that they can contact CBS to request a review of the decision within 14 days. If a person applies to have a decision to withhold winnings reviewed, it is unlikely the Commissioner will overturn the decision made by gaming staff.
What happens next? Every breach of barring is reviewed by the CBS Barring Team on a case-by-case basis. The barred person may be contacted to offer additional support if they are experiencing difficulties or assessing whether the behaviour is vexatious and
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