Remodeling Talk... The 6 Questions to Ask a Remodeler

before you sign a contract.

Are you the right company for my project?

Probe for…practical and innovative solutions they have provided customers with needs like yours. Test the firm’s know-how by asking for a range of options for translating your design dreams into reality. Ask about visiting actual completed or in-process projects.

What is your level of experience and expertise in my neighborhood?

Probe for…years of experience in the community and expertise in local building and conservation standards. Ask about their architectural philosophy for blending modern design features into established neighborhoods. Learn which projects in your neighborhood produce the best return on investment. Request photos showing a variety of styles, with addresses you can visit.

What can I expect once I sign the contract?

Probe for…a project management process with detailed steps, preferably in writing. Find out who will be your liaison and how he/she will communicate. Learn how your vision will be achieved, and your needs for privacy, convenience, and cleanliness respected.

Do you actively participate in trade organizations?

Probe for…organizations that keep members informed of industry issues and new construction techniques. Active involvement correlates with professionalism you can trust. Look for affiliations with local and national Home Builders Associations (HBA of Greater Dallas/NAHB) as well as the National Association of the Remodeling Industry (NARI). Learn about special designations they have achieved, including Certified Graduate Remodeler (CGR) and Certified Remodeler (CR).

Do you maintain all of the necessary insurance?

Probe for…builder’s risk and general liability insurance to protect homeowners from claims arising from property damage or jobsite injuries. Request copies of the insurance certificates and ask about the procedure and coverage in the event of an accident involving a worker, visitor, or resident of the home.

Can you provide references?

Probe for…satisfied customers who have had similar work done. You’ll want to hear the firm is organized, responsible, attentive to detail, and responsive to warranty issues. Make sure they have a strong network of trade contractor affiliates.

What you discover in your interviews will not only inform your choice of which remodeler to use; you’ll also be better equipped to understand and contribute to the design process.

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Daily Blog

The most-discussed blog post of the month was:

“Do you know these Woodrow, Long and Lee protesters?”

Search protesters to read this post and your neighbors’ comments.

Do you have a story tip or a question? Just want to say hi?

EMAIL RACHEL AT rstone@advocatemag.com

An East Dallas couple planned to tear down and rebuild an old White Rock-area house they bought because of structural issues. But first they turned it into an art gallery for a night.

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