Promoting a Culture of Excellence

By NAIFA CEO Kevin Mayeux, CAE

With COVID-19, all of NAIFA staff went remote and we have stayed working in this manner nearly to this day. What we have learned is that we can not only function well, but that we can excel. Working remotely has required us to redouble our efforts to communicate clearly and regularly. We have had to increase our touchpoints and focus on our intent to be able to work effectively while not physically proximate to one another.

What this new hybrid approach has done, however, is explode our ability to innovate and create. We have established a culture of excellence focused on continuous change. NAIFA has become a far nimbler organization that can pivot in response to changing environmental factors, but also proactively leverage the new ways of working that remote and hybrid workplaces afford. In fact, freeing ourselves from geographic boundaries of an office-based mindset has allowed our staff to grow across the country, which brings greater diversity and new viewpoints into our association work.

Regardless of work location, the culture of excellence that we have is built on finding new ways to continuously ratchet up our value to the members we serve and to reflect the passion that our members have for the profession.