Keywords

Resources are tagged with search keywords to help power a user’s search. SMEs were interviewed to:

1. Determine how to structure the keywords that reflect both clinician and consumer viewpoints when searching for resources. 2. Generate synonyms or common search terms that users are likely to use when searching online. These terms were also supplemented by the search terms users have used thus far. Then all the keywords were translated into eight additional languages and appended to each resource. Table 3.2.1 shows how each category is defined and who we worked with to develop the structure and content. In this reporting period, we first identified keywords for the most-searched categories.

Organized by age bands, gender and sexual orientation, status (e.g. veteran or student).

Organized by the place of care (e.g., emergency room, in-patient, outpatient) and by the types of care (e.g. therapy by licensed professionals, wellness programs by differently credentialed specialists).

Follow the continuum of care approach: early intervention services, outpatient services, intensive outpatient/partial hospitalization services, residential/inpatient services, and medically managed intensive inpatient services. Each level branches off to subcategories of treatments or services.

Focus on types of needs (e.g., shelter, affordable housing) and networks of services organized by sub-populations (e.g., veterans, homeless).

Organized by the type of safety concern (i.e., abuse, fraud, trafficking). Each category then branches off to subcategories that encompass different populations (e.g., child abuse, elder abuse

Organized by the types of resources individuals might need (i.e., transportation and car repair). Each of these categories branches off to specific services individuals might need ranging from those that are related to medical (e.g., medical appointment transport) and social needs (e.g., community transport), as well as by population (e.g., youth, ADA, senior).

Organized by the type of need, such as food, clothing, hygiene, child care, phone, and technology support Internal team research through workgroup and interview analysis

Psychiatrists and clinician providers

Psychiatrists and clinical providers

Affordable housing expert and service provider

PhD student in Psychological Science specializing in Domestic and Family Violence

CEO of Abrazar, Inc., a community-based organization providing transportation services to seniors and other communities.

Assistant Director of the UCI FRESH Basic Needs Hub for college students