KEY FINDINGS

This report highlights key findings across the following five topic areas: • Social Determinants of Health: Financial stressors, social isolation and safety concerns impact the overall health and well-being of CalOptima members. • Mental Health: Lack of knowledge and fear of stigma are key barriers to using mental health services. • Primary Care: Most members are connected to primary care, but barriers can make it challenging to receive timely care. • Provider Access: Members are culturally diverse and want providers who both speak their language and understand their culture. • Dental Care: Many members are not accessing dental care and are often unsure about what dental services are covered.

Charts and graphs display member survey data estimates by language, age or region (unweighted data) and CalOptima population estimates (weighted data). Weighted data are adjusted for oversampling of certain populations and provide overall estimates for the entire CalOptima population. Unweighted data highlight responses for specific populations (e.g., Farsi speakers, older adults or North Orange County residents) and highlight nuances in the data for specific populations. Each section highlights bright spots and opportunities. Bright spots are CalOptima and community-based resources that already serve to support health behaviors and outcomes, or favorable factors about members’ attitudes or behaviors. CalOptima can nurture, leverage and build upon these assets. Opportunities are areas that CalOptima and its partners can strengthen to positively impact the health and well-being of members. Each section concludes with a brief sketch to focus on some of the key issues that members face. These summaries draw from member survey data, provider survey responses, and input from focus groups and key stakeholder interviews.