GROUP CAPABILITIES PRESENTATION
One Group. Every Journey. Tour Operators / Destination Management / Travel Management / Government & Media Services
EXECUTIVE SUMMARY
One partner for every journey your company takes. Tourism365 brings business travel, ground logistics, events and
A dedicated Travel Management Company
Capital Travel runs corporate, government and VIP travel —
A full Destination Management Company
Tourism365 handles on-the-ground delivery across the UAE,
Our Tour Operating brand and distribution capabilities
Our tour operating brands connect destinations to key
destination & government services under a single, ADNEC-backed group — accountable end to end, connected
Government & Media, Protocol & VIP handling
policy, compliance, savings, duty of care and 24/7 support.
Oman, Jordan and Saudi Arabia — with our own fleet.
source markets — packaging and distributing flights, hotels, experiences through B2C, trade and partner channels.
Tawasol & Capital Protocol manages heads of state, dignitaries and executives — fast-track, security, government services and confidentiality.
to your systems, and operating 24/7. One connected platform
One accountable group TOURISM365
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TAWASOL
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ADNEC GROUP
Salesforce-powered, API-linked to your systems — with SLAs on RFPs, rate loading, yield and account management.
No hand-offs between vendors — travel, transport, events and destination services under one ADNEC-backed roof.
OUR FOUNDATION
Powered by the giants. Tourism365 & Tawasol are the tourism & business center arm of ADNEC Group, part of Modon Holdings, which plays a crucial role in driving Abu Dhabi's economic diversification - supporting the evolving interests of businesses in the emirate, while exploring new ways to showcase Abu Dhabi as a fastgrowing, dynamic business and tourist destination.
TOURISM365
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TAWASOL
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ADNEC GROUP
WHO WE ARE
A Fully Fledged Travel & Government Service Company For Every Purpose & Every Journey Four units, one integrated group
01
02
03
04
Tour Operators
Destination Management
Travel Management
Government & Media Service Hub
Our own leisure brands — Capital
Tourism365 — end-to-end DMC
Capital Travel — corporate,
Tawasol — dedicated hub designed
Holidays (MENA) and Etihad Holidays
across the UAE, Oman, Jordan and
government and VIP travel
to support the diverse needs of our
(UK & Germany) — bringing guests to
Saudi Arabia, including our own
management under the
key partners for all international
the destination.
transportation fleet.
Tourism365 umbrella.
production requirements.
DMC · TMC · Tour Operators · Chartered flights · Government Services · Media Services · Venue Management · Protocol services powered by Capital Protocol
SCALE YOU CAN RELY ON
Our Global Network
1000+
350,000+
Travel partners & tour operators
Hotel partners
900+
100+
Corporate government companies
Aviation partners
60+ DMCs DMC
TMC
Tour Operators
50+ Suppliers & OTAs
Other Tour Operator
A global footprint — source markets across MENA, the UK and Germany; destination operations across the GCC and Levant.
HOW THE GROUP WORKS
One Integrated Travel Value Chain
1
2
3
4
Tour Operators – Capital Holidays
TMC — Capital Travel
DMC — Tourism365
Business Enablement Hub - Tawasol
Provide volume and brand recognition
Smooths seasonality: corporate
Supplies accommodation, transport,
Removes the operational complexity
— bringing guests to the destination
demand is year-round. For inbound
and excursions, activities & tours to
of doing business in the UAE as a key
through Capital Holidays and Etihad
travel, the TMC funnels guests to the
Holidays.
internal and third-party operators
DMC.
and clients.
Vendor Management and government service support center – focused on servicing in destination partners.
What this means for you: One accountable group across corporate travel, ground logistics, events and destination, government services & media support— no hand-offs between vendors.
GLOBALLY
150+ Team members across our business functions.
7 OFFICES 1000+ TOURISM PARTNERS & STAKEHOLDERS
15+ LANGUAGES
TOURISM365
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TAWASOL
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ADNEC GROUP
Image need
OUR EXPERTISE
One Stop Shop - Everything Under One Roof Flights & Charter
Hotel
Transport
Packages
Cruises
Visas
Destination Guides
Cargo
Meet & Assist
Corp Events
Insurance
Special Events
Conferences
VIP Concierge
Sports
Medical Tourism
Permits
Government services
OUR REACH Top airlines & more
30,000+ properties
Rail & transfers
Distribution & tech
Tourism Bodies
OUR CUSTOMERS
900+ Government & corporate entities managed Trusted by the entities that set the standard in Abu Dhabi — from sovereign funds and ministries to the emirate's largest corporates. Sovereign Funds
Ministries
Government Entities
Semi-Government
Corporates
01 PILLAR 1 OF 4
Tour Operators Our own leisure travel brands — bringing the world to the destination.
PILLAR 1 — TOUR OPERATORS
We Bring The World To The Destination. Our own leisure brands are the volume engine of the group the first touchpoint that feeds every traveler into destinations.
MENA
UK
Germany
Regional demand
European market
European market
Owned products turn volume into value.
UK
MENA
Germany
PILLAR 1 — TOUR OPERATORS
End-To-End Services Multi Brand offerings
Accommodation options
Transportation solutions
Online & Offline customer capabilities
Cruise line Experiences
Client Offering
Bleasure Services
24/7 Ground handling & guest services
Tailor-made itineraries & experiences
Integration with Tourism Boards
Sustainability & Accessibility Initiatives
Authentic local Experiences
PILLAR 1 — TOUR OPERATORS
Our Collaterals Samples
PILLAR 1 — TOUR OPERATORS
Our Distribution Our distribution capabilities span a comprehensive range of channels, including both B2B and B2C options. We leverage our own platforms, collaborate with direct travel agents, serve corporate clients, and engage in B2B2C partnerships to maximize reach and efficiency.
B2B - Travel Agents
B2B - International Tour Operators B2B Website
B2B - Retail Offices
Our Direct Websites
Our Affiliate Distribution
Cor & Gov Direct
Corporate & Government White Labels Corporate & Government Joint Partner Events
02 PILLAR 2 OF 4
Destination Management Tourism365 end-to-end delivery on the ground, including our own fleet.
PILLAR 2 — DESTINATION MANAGEMENT
Your Fully Fledged DMC, On The Ground Our own leisure brands are the volume engine of the group the first touchpoint that feeds every traveler into destinations.
400+
24/7
10+
Preferred hotel rates
Ground handling
Markets
Accommodation, transport, shore excursions, MICE and a desert camp of our own — fully connected, fully integrated with UAE tourism boards. Operating markets United Arab Emirates · Oman · Jordan · Saudi Arabia
REGIONAL FOOTPRINT
Four Markets, One Operator A single contract covers travel and destination needs across the region — no local sourcing, no fragmented vendors.
Amman
Abu Dhabi
Group HQ — full DMC, TMC & fleet operations
Muscat
Oman ground operations & excursions
Amman
Jordan office
Abu Dhabi Muscat
Jeddah
Saudi Arabia office
Jeddah
ACCOMMODATION POWER
A Network Of Hotels Built For You Abu Dhabi
Northern Emirates
Dubai
150+
30+
300+
55+
20+
30+
Hotels Partners
Beach | Resort Properties
City Hotels
Beach | Resort Properties
City Hotels
Beach | Resort Properties
Preferred accommodation deals across Capital Centre, Abu Dhabi city and the wider UAE — including ADNEC's on-site hotel campus with ~1,800 rooms within walking distance of the venue, and reach to 30,000+ rooms across the city.
Rotana · IHG · Hilton · Marriott International · Hyatt · Accor · Jumeirah · Millennium · Minor Hotels · Emaar · Kempinski
OUR FLEET MANAGEMENT COMPANY
Transportation With Our Fleet
Vehicles
Coaches and limousines to match all requirements from premium sedans to luxury coaches.
Live fleet tracker
Complex fleet management with live vehicle tracking for daily event and airport transportation.
Hand-picked
Professional drivers with safety, comfort and punctuality at the core of every journey.
Eco-friendly options
Electric and low-emission vehicles including the Mercedes electric bus and Yutong electric coach.
Lexus · Land Cruiser · GMC Yukon · Toyota Granvia · Toyota Hiace · Chevrolet Suburban · Mercedes Bus · Yutong Bus · Mercedes Electric Bus
MICE & EVENTS
Event Services - One Team, End To End A customised experience for event organisers — full spectrum, from budget planning through to seamless on-the-ground delivery.
Guest & VIP logistics Accommodation, flights, transfers and live-tracked event transportation.
VIP management Powered by Capital Protocol, plus end-to-end visa services.
A dedicated project team Transparent budgets, from venue scouting to gala dinners.
CRUISE & MARITIME
Cruise Division – Ports, People, Performance
520
325,750
2021
Cruise calls handled
Passengers served
Active since
Cruise terminal ground handling — operating UAE & GCC ports
Turnaround & transit operations with fast, seamless check-in
Integrated shore excursions — heritage tours & bespoke VIP experiences
Multilingual ground teams, 24/7 operational support
MSC · Costa · AIDA · TUI · Azamara · RWC — one contract, serving multiple destinations.
CAMP
Desert Camp
03 PILLAR 3 OF 4
Travel Management Capital Travel — corporate, government and VIP travel management.
PILLAR 3 — TRAVEL MANAGEMENT
Your Trip, Handled Like It’s Ours Capital Travel is the strategic partner behind compliance, savings, traveler safety and protocol for executives and dignitaries — under the Tourism365 umbrella.
Ticketing
Hotels
Real-time, any complexity
Budget to luxury, negotiated
24/7
150+
Support & compliance
Corporate & government entities
CAPITAL TRAVEL
Additional Value Services For Modern Travel Programs Policy & Compliance Travel policies designed, updated and applied across every booking channel for each client requirements.
Technology & Booking Tools Self-service platform with real-time approvals, journey alerts and HR/expense integrations.
24/7 Support & Analytics Continuous global assistance, live disruption alerts, and dashboarddriven savings recommendations.
CAPITAL TRAVEL - TECHNOLOGY
All In One Place, Not All Over The Place TODAY — FRAGMENTED
WITH CAPITAL TRAVEL — UNIFIED
Travel and expense spread across tools and inboxes for many
One platform for booking, approvals and reporting — a single
corporate clients — manual reconciliation, slow approvals.
source of truth for every trip.
Automated
Proactive
→
Unified
Effortless Experience
Collaborative
Simplified
Conversational
Anytime, Anywhere Personal
CAPITAL TRAVEL
A 5-point Engagement Model AI-powered tools, begin-to-end execution
1
2
3
4
5
Booking Requests
During Travel
Post Travel
Invoicing
Reporting
Online & offline corporate hub
Duty of care — internal & external
Feedback & quality controls
PO-matched, standards-based
Reporting & reviews
TOURISM365
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ADNEC GROUP
CAPITAL TRAVEL – RISK & COMPLIANCE
Gold Standards, Built-In Compliance, duty of care and data integrity — engineered into the programme, not bolted on.
PCI DSS
24/7
UAE
Compliant platform with strict data privacy controls
Duty of care — tracking & incident management
Data sovereignty — hosted & compliant locally
Policy enforced across every booking channel
Tailored MIS dashboards on spend & savings
Enterprise-grade for multi-entity, multi-currency structures.
Virtual cards & automated invoicing
VIP & PROTOCOL SERVICES
Powered by Capital Protocol Heads of state & dignitaries
Full management of visits by heads of state, ministers and mission delegates.
End-to-end itineraries
Transportation, accommodation, excursions and security, planned and delivered.
Fast-track & chauffeured
Airport meet & greet, secure chauffeured transfers, full confidentiality assured.
Plus dedicated programs for delegations, athletes, celebrities and business leaders — with personalized entertainment.
CAPITAL TRAVEL – EMPLOYEE VALUE ADDS
Benefits Your People Feel Directly Corporate benefits that extend beyond the business trip and into your team's personal travel.
Airline & hotel deals
Discounted personal fares, flash sales, and global hotel rates up to 20% off.
City & home checkin
Three Abu Dhabi city locations, plus
FFP & sponsorships
Tier matching, fare-rule flexibility, and
home check-in and land & leave.
sponsored corporate events.
THE PARTNERSHIP CASE
Why Us? Holistic Partnership
Technology & Transparency
Strategic Program Enhancement
Embedded as trusted advisors, not just
Digital platforms for travelers and
From policy to protocol — proven
service providers — one accountable group
managers, backed by group-level
experience in complex itineraries, bulk
for travel, logistics, events and destination
innovation and 100% digital connectivity to
travel and high-security protocol needs.
services.
your systems.
One Contract, Multiple Destinations
Backed By ADNEC Group & Modon
Owned Assets
24/7 Secure Support Line
OUR COMMITMENT TO YOU
Service Level You Can Hold Us To We don’t just promise service – we commit to it in numbers, written into how we run your account from day one.
24 hrs
Same Day
95%
100%
24/7
RFP desk SLA
Response time
Yield optimisation
Dedicated KAM
Duty of Care
Cost transparency – Negotiated rates, no hidden mark-ups, savings tracked against benchmark.
Single point of accountability– One contact, one account team, one escalation path.
THE TEAM BEHIND YOU
One Organisation, End To End A full delivery engine sits behind every account — dedicated teams working around the clock, across the UAE and internationally.
Back Office & Contact Centre
Commercial & Finance
Booking fulfilment plus 24/7 multilingual traveler support
Account management, rate negotiation & reconciliation
International Offices
In-Destination Team
On-the-ground presence in the UK & Germany
Ground handling & guest relations across the GCC
Your dedicated account team will be introduced on award — a named, hand-picked squad with a single secure 24/7 line into the group.
04 PILLAR 4 OF 4
Tawasol Tawasol by TwoFour54 - Government and media services hub
tawasol
Tawasol is a dedicated service designed to support the needs of our twofour54 community partners, freelancers, Abu Dhabi-based businesses, and international production companies. From licensing to logistics, Tawasol handles your administrative needs with precision.
Visa Services + Golden Visa
Emirates ID
Travel and Cargo Services
CICPA Pass
Company Registration Services
D oc ume nt Attesting Services
Comprehensive Account Management Services
Events Support Services
Government Affairs
Filming Permit
Catering Services
One-stop-shop for all government services
Services Twofour54 provides a wide range of support services designed to make everyday operations seamless and stress-free. These include visa services and travel support.
Indoor Bookable Spaces
Outdoor bookable spaces
The Community Hub provides a variety of event spaces suitable for both creative and corporate events. Whether you’re planning a brainstorming session, a product launch, a networking event, or a corporate meeting, our event spaces are designed to facilitate productivity, collaboration, and innovation.
Yas Creative Hub offers a diverse selection of outdoor event spaces in varying sizes and functions, perfect for bringing the community together for various social events and experiences.
+ Tawasol
+ Town Hall
+ Property Management
+ Screening Room
+
+ Breakout Lounge
Majlis
+ Meeting Rooms
+ Amphitheatre
+ The Park
Studios Designed for filmmakers, the 2 newly opened studios at the heart of Yas Creative Hub, deliver an environment with state-of-the-art infrastructure & amenities to support productions of any scale.
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+
Media Break Area Studios
POD24 Portable podcast studio Designed for seamless, professional productions, the Pod24 Portable Podcast Studio integrates advanced audio, video, and lighting technology-available across multiple curated sets at Yas Creative Hub or on location at your own space or event.
+ Portable Podcast Studio
CREATE YOUR SPACE FOR DIFFERENT NEEDS Yas Creative Hub offers a range of services and spaces that are ideal for connecting with likeminded individuals and hosting various types of gatherings, from meetings and corporate events to social activities. Our versatile indoor spaces and stunning outdoor venues provide the perfect setting for your event needs.
Let's Move The World, Together. Let's redefine your corporate travel experience within our Group Ecosystem
Abu Dhabi — HQ
UK
Ground floor, Aloft Abu Dhabi Hotel ADNEC, Capital Centre, UAE
Capital Holdays (UK) 200 Hammersmith Road, London. W6 7DL
Dubai
Germany
Standard Chartered Tower Emaar Square, Downtown Dubai
Capital Holidays (Europe) GmbH Landsberger Str. 154 80339 München, Germany
@Tourism365ae tourim365.ae