Reporting Absence

Please ensure you contact the MyExperience team as soon as you know that you are not able to attend work for any reason.

Absence levels are regularly monitored and we may review your absence record, where you have had a number of periods of absence. If you have had 3 instances of general absence in any 12-month period, or a pattern is identified around formal days off work, i.e. weekends or bank holidays, an absence investigation meeting may be held. Please note that the end result of an absence investigation meeting could be an end of contract .

Statutory Sick Pay (SSP)

Statutory Sick Pay (SSP) may be payable in respect of periods of absence, subject to qualification in accordance with the rules of the scheme and with submission of appropriate certification.

There is no entitlement to SSP for the first 3 days of absence, known as waiting days. Furthermore, where Associates are not working in contract at the time of becoming unwell, qualification for SSP differs and may not be applicable.

For periods of sickness between 5 and 7 days, you will be required to complete a Self-Certification form which can be obtained from the MyExperience team.

For periods of sickness over 7 consecutive days in length (including weekends and non-working days), you will be required to produce a Doctor’s ‘Fit to Return’ certificate. This should be forwarded to your MyExperience team as soon as possible. Failure to supply a Doctor’s ‘Fit to Return’ certificate may result in loss of pay.