MECHANICAL SERVICES SEISMIC SOLUTIONS
We help you navigate through the seismic maze, so you can rest assured your How to comply and safely seismically restrain mechanical services. designs and our products will be compliant.
Brief Send us your project design brief including all compliance requirements.
Plan design Your plans will be worked on in close collaboration with you.
Pairing you with an engineer We will identify and propose a qualified engineer to work on your designs and provide you with costings and timelines.
Compliant plan & product list Compliant plans including a list of compliant products will be submitted to you.
Order seismic products Send through your seismic restraint & bracing order for dispatch on one of our 5 daily delivery runs.
Seismic Restraint & Bracing with Benefits Seismic compliance requirements can cause
•
Experienced staff ready to help you
frustration and anxiety. Every project is different
•
End-to-end service to help ensure your work
with many factors influencing what might be compliant and what might be out of bounds.
is compliant •
Access to a network of qualified engineers
•
Engineered drawings
At ACURA Group, we have dedicated years to
•
Seismic compliant products & solutions
understanding compliance requirements, visiting
•
Fast delivery with 5 runs a day
both the USA and Europe to ensure we are on top of industry standards.
Projects that have entrusted us with seismic compliance. •
nRAH: Seismic engineered common support frame using siFramo modular framing, and Zip-Clip.
•
Flinders at Tonsley: siFramo modular framing, Zip-Clip.
•
Whyalla Hospital: Chiller Header Supports using siFramo modular framing.
•
Tower 8: Rooftop pipe supports using siFramo modular framing.
Read more on page 22.
We facilitate seismic compliance, so you can focus on what you do best, putting solutions in place.
Understanding the Basics
4
Performance Categories
6
End-to-End Seismic Services
7
Modular Steelwork Solutions
8
Hanging Technology
14
Heavy Duty Vibration Restraint
18
Seismic Rated Fixings
20
Featured Projects
22
About Us
24
Seismic compliance is never a 'one size fits all'. Learn the four importance levels to help you identify your requirements.
We partner with highly qualified engineers who will design, and implement seismic solutions in to plans and keep projects compliant.
We help you navigate through the seismic maze, so you can rest assured your designs and our products will be compliant.
The quick and easy to install siFramo Sikla system is the ACURA Group preferred alternative to welding structural framework.
When it comes to HVAC, Zip-Clip system has the versatility and practicality to ensure fast and safe installation.
Our range of heavy duty seismic mounts will ensure restraint compliance for heavy duty mechanical equipment and low frequency vibration isolation.
We supply seismic rated concrete fixings for many requirements, ideal for applications like fixings of pipe routes, channel systems, ventilation ducts, etc.
Read more about how ACURA Group has helped iconic projects overcome their seismic challenges with unique seismic engineered solutions.
Find our more about ACURA Group, how we can help you, and how fast we can delivery solutions on site.
Understanding the Basics Seismic compliance is never a 'one size fits all'.
While there are rules and standards for varying
requirements to ensure compliance. AS1170.4 is in
importance levels and performance categories,
some areas difficult to interpret.
compliant solutions have to be designed on a case-by-case basis, considering the many factors
There are strict performance criteria for each
in each project which influence compliance.
seismically approved product to ensure that certain structures, based on their level of
Due to each building design and each trade
performance, are able to continue to perform
needing to comply with varying minimum seismic
during a seismic event. Buildings that fall within
requirements, it can be challenging for all on
importance level three and four are those that
site trades, builders, installers and designers to
ACURA Group have in-depth knowledge of,
fully understand how to achieve the base level
paired with extensive history of working.
Importance levels IL1 •
IL2 Structures presenting a low degree of hazard
•
to life and other property in the case of failure. •
occupancy. •
Farm Buildings, minor storage facilities.
Buildings or structures of ordinary Residential, commercial and industrial buildings. (Except those stated in other categories).
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IL3
IL4
Buildings and structures that:
Buildings and structures that:
•
•
•
Have large numbers of occupants (high-rise offices, sports arenas).
(hospitals, police/fire stations and
Shelter persons with limited mobility (Jails,
emergency communication centers).
schools, healthcare facilities). •
Are essential to post-earthquake response
Support lifelines and utilities important to a
•
Housing large quantities of hazardous materials.
community’s welfare. •
Contain materials that pose some risk to the public if released.
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Performance Categories ACURA Group partners with highly qualified engineers who will design, and implement seismic solutions into plans and keep projects compliant.
To ensure seismic compliance, all products undergo tension and shear load testing, and if successful, are placed within one of two performance categories: C1 and C2, with C2 holding a more demanding testing regime, thus a higher level of seismic compliance.
Performance Category C1
Performance Category C2
Maximum crack width of 0.5mm
Maximum crack width of 0.8 mm
•
•
Performance stated in terms of strength at ultimate limit state.
Performance stated in terms of strength at ultimate limit state, as well as displacement at damage limit state and ultimate limit
•
Scope of testing: -
Pulsating tension load
-
Alternating shear load
state. •
Scope of testing: -
Reference tests to failure
-
Pulsating tension load
-
Alternating shear load
-
Crack cycling and tension load
With all this in mind, it is imperative that the
requirements of the Earthquake Standard.
supporting documentation is supplied for
ACURA Group supplies trade professionals with a
each compliant product. When partnered with
great range of seismic and load rated products,
ACURA Group, everyone on site can rest assured
designed to help ensure your project is compliant.
that we produce the required documentary evidence to demonstrate the seismic solution we have provided is in fact compliant with the
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End-to-End Seismic Services We help you navigate through the seismic maze, so you can rest assured your designs and our products will be compliant.
Brief Send us your project design brief including all compliance requirements.
Plan design Your plans will be worked on in close collaboration with you.
Pairing you with an engineer We will identify and propose a qualified engineer to work on your designs and provide you with costings and timelines.
Compliant plan & product list Compliant plans including a list of compliant products will be submitted to you
Order seismic products We've got the stock, and with our fully integrated warehouse system, we can process your order fast.
With you on site Your seismic restraint and bracing order is dispatched on one of our 5 daily delivery runs, and delivered to you on site, and on time.
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siFramo Modular Steelwork Solutions
This amazing product simply screws together, eliminating the need of drilling, bolting and welding, effectively preventing on-site delays through its pregalvanised finish. siFramo has revolutionised support structures for services by providing the first real alternative to welding structural framework for supporting weights beyond capacity of strut.
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Solid Seismic Supports
siFramo is seismic rated and can become a fully engineered solution.
Benefits •
Quick and easy to install
•
Non-welded modular steelwork
•
Higher performance / lower weight of steel
•
Maximum flexibility, minimum installation time
•
Easy to assemble and disassemble
•
Compatible with other installation systems
•
High corrosion resistance as standard
•
One thread forming screw for all component connections
•
Frame and module assembly modifications can be made quickly on site with no loss of time, cut-outs or re-works
•
Parts are reusable
Free design service. Seismic rating available to make sure your project is compliant.
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siFramo Product Specifications HCP Coating - High Corrosion Protection All siFramo products come with the high-quality HCP coating as standard. To meet the most stringent corrosion protection standards, siFramo support system is developed with a new individual multilayer coating, a design which is confirmed as complying with the corrosion category C5-I. This is the highest corrosive category; hence the coating is suitable for industrial fields, involving exposure to high humidity and aggressive environmental conditions.
The perfect system for time-saving screw connection The siFramo system is assembled via thread-forming tapping screws. The chip-less, custom-fitted cold-work hardening of the female thread means the screw develops form closure and no longer becomes loose. They can also be removed and reused again - excellent for adjustments.
siFramo Beam Section Torsional stiffness comparison Comparison with torsional moment of inertia lz (cm4). The torsional stiffness of siFramo 80 is approximately 2 to 3 orders of magnitude greater than with open profiles.
98.22
10
0.02
0.06
0.08
41/21/2.0 Strut
41/41/2.5 Strut
41/62/2.5 Strut
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13.66 5.15
siFramo 80
I Beam 100
I Beam 120
siFramo Pre-Fab Solutions Running tight on time and resources? Extend your team on site and access ACURA’s pre-fabrication service. ACURA can facilitate pre-fabrication of your designs off-site. Your required solutions will be assembled for you off-site and delivered to site for you to install them.
On site delivery Your pre-fabricated solutions will be delivered to site, on time and to budget. We can arrange crane lifts, tested liftings, all with our own managed delivery system.
On-site installation Pre-assembled units encompass the potential for great savings and are a key part of modern installations. We also produce customer tailored mounting solutions made of siFramo and deliver siFramo sections cut to length based on customer specification. This minimizes the installation work required, accelerates construction and allows certainty for calculation.
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siFramo Product Range
siFramo Framing SIFRAMO BEAM SECTION
SIFRAMO OCTAGONAL COUPLING
SIFRAMO BASE PLATE
PART N°
QF
PART N°
QF
SIZE (mm)
QTY
42192539
A0936
6000
80 x 80
20
42192801
A0943
220 x 220 x 192
1
42112904
A0871
6000
100 x 100
12
42113075
A0873
220 x 220 x 232
1
LENGTH (mm) SIZE (mm) QTY
SIFRAMO END SUPPORT - 4 HOLE OFFSET
SIFRAMO END SUPPORT - 4 HOLE
PART N°
QF
SIZE (mm)
QTY
A0869
73 x 280
1
SIFRAMO PIVOT JOINT
PART N°
QF
SIZE (mm)
QTY
PART N°
QF
SIZE (mm)
QTY
42192856
A0948
190 x 80 x 148
1
PART N°
QF
SIZE (mm)
QTY
42113835
A0875
80 x 80 x 140
1
42113073
A0872
210 x 100 x 188
1
42192863
A0949
190 x 80 x 148
1
42113838
A0876
100 x 100 x 140
1
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siFramo Accessories SIFRAMO STRUT ADAPTER
SIFRAMO BEAM SECTION HOLDER
SIFRAMO SELF FORMING SCREW
PART N°
QF
SIZE (mm)
QTY
42192512
A0935
TX50 / 17mm
100
SIFRAMO TORX BIT PART N°
QF
SIZE (mm)
QTY
PART N°
QF
SIZE (mm)
QTY
42192887
A0951
190 x 80
1
42111732
A0870
199 x 80
1
SIFRAMO U-HOLDER
SIFRAMO U-HOLDER - HEAVY DUTY
PART N°
QF
SIZE
QTY
25TX5012
-
T-50 x1/2 Drive
1
QTY
SIFRAMO END CAP
PART N°
QF
SIZE (mm)
PART N°
SIZE (mm)
TO SUIT FLANGE
QTY
PART N°
SIZE (mm)
TO SUIT FLANGE
QTY
42192674
A0937
80 x 80
25
42192683
80 x 80 x M10
Up to 16mm
1
42194010
80 x 80 x M12
Up to 40mm
1
42113086
A0874
100 x 100
25
Other Accessories SQUARE BASE UNBRACED CANTILEVER BRACKET
ADJUSTABLE BEAM CLAMP
BACK TO BACK STRUT PICTURED
PART N°
LENGTH (mm)
FINISH
QTY
PART N°
QF
SUITS
FINISH
QTY
19SCB800
800
HDG
1
19ZTA601
A0778
40 x 40 STRUT
HDG
30
19SCB1000
1000
HDG
1
19ZTA601-L
-
40 x 80 STRUT
HDG
30
19SCB1500
1500
HDG
1
19SCB2000
2000
HDG
1
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Superior Hanging Technology
The Zip-Clip System includes fixings and sizes to support all mechanical services including square and round duct work, fan coil units, chiller beams, plenums, pipe work and other related items into or onto any surface, whether it be concrete, Bondek, purlins or beams. The stainless steel spring ensures the wedge engages first time. The galvanised high tensile wire rope supplied offers you a better SWL (safe working load) than those found on the market. All our engineered suspension products are designed with quality and safety in mind.
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Wire Seismic Supports
Specialist systems for seismic bracing and vibration isolation, with a tested and proven wire bracing system.
Benefits •
Time & cost saving - save up to 81% on install time
•
Reduction of materials – Can remove the need for strut, angle, trapeze supports and allthread
•
Versatility – Can support services from any angle, working around other suspended services
•
Tailored solutions – End fixings and lengths to suit every application
•
Practicality – Can be installed ahead of time, before receiving duct or tray deliveries
•
Safety – Wires can be left hanging before fitting off without incurring safety issues
We guarantee to provide you
•
Strength – 5:1 Safety factor for loads up to 500Kg
with the best ways to support your services.
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Zip-Clip Zip-Clip provides a range of innovative products designed for speed and ease of use. The clip is manufactured from a high quality zinc alloy. The oil impregnated sintered metal wedge is designed to offer the best locking solution.
Zip-Clip Locks ZIP-CLIP STRUT LOCK TRAPEZE DOME
ZIP-CLIP LOCK
PART N°
SIZE (mm)
WORKING LOAD (kg)
QTY
PART N°
SIZE (mm)
WORKING LOAD (kg)
QTY
17ZCR1
1
10
10
17QF02SL
2
45
1
17ZCR2
2
50
10
17ZCR3
3
120
10
17ZCR4
4
230
10
Zip-Clip Tools & Wire Rope ZIP-CLIP CUTTER
ZIP-CLIP TENSIONER
WIRE ROPE - 17CAT
SIZE (mm)
16
AVAILABLE LENGTHS
1
200m
2
100m, 200m, 250m, 500m, 1000m
3
50m, 100m, 200m, 250m
PART N°
QTY
PART N°
QTY
4
50m, 100m
17TT1
1
17ZIPCUT
1
6
50m
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Zip-Clip Bracing Brackets 45° BRACING BRACKET
45° BRACING BRACKET - RETROFIT
PART N°
HOLE SIZE
TYPE
QTY
PART N°
HOLE SIZE
TYPE
QTY
17ZCB
12mm
-
10
17ZCRB
13mm
HEAVY DUTY
10
17ZCB-16
16mm
HEAVY DUTY
10
17ZCRB-16
16mm
HEAVY DUTY
10
17ZCB-HD
13mm
HDG
10
Rod Stiffener ROD STIFFENER - 45°
ROD STIFFENER - STRAIGHT
PART N°
SUITS
TYPE
QTY
PART N°
SUITS
TYPE
17CSBRS37EG
40mm STRUT
-
10
17CSBRS37EG
40mm STRUT
-
QTY
10
17CSBRS37EG-S
40mm STRUT
STRAIGHT
10
17CSBRS37EG-S
40mm STRUT
STRAIGHT
10
When is rod stiffener required? Threaded rods are designed and
The specific needs, sizes, and number of clamps used to attach
manufactured purely for gravity loads.
the rod stiffener angle to the hanger rod required to achieve
The uplifting forces that come with seismic
compliance, is completely dependent on several variables
events easily exceed the dead load on
including:
threaded rod, resulting in compressive forces.
•
The hanger rod size & spacing
•
Horizontal seismic force being restrained
Rod stiffeners provide additional support
•
Weight of the duct or pipe to be supported
for bracing to prevent buckling of the rods.
•
Seismic restraint installation angle
•
Single hanger rod or trapeze supported pipe or duct
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Heavy Duty Vibration Restraint Effective restraint and vibration isolation for heavy mechanical equipment.
Heavy mechanical equipment vibration restraint is critical, and requires specialist seismic mounts to prevent damage during seismic events. ACURA Group provides a range of heavy duty seismic mounts that are certified to suit these specific requirements, also help with isolating the low frequency vibration during operation.
Benefits •
Suitable for heavy mechanical equipment
•
Effectively isolates vibration
•
Protects equipment from damage during seismic event
Seismic vibration restraint is critical to help prevent damage during an event.
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Heavy Duty Seismic Mounts Seismic Mounts CSM SEISMIC MOUNT HOUSING
CLM SEISMIC MOUNT HOUSING
MASON RESTRAINED SEISMIC MOUNTS
UP TO 650KG
UP TO 200KG
PART N°
QTY
35SLR-A
1 1 1
PART N°
QF
QTY
PART N°
QF
QTY
35SLR-2A
35CSM
D1123
24
35CLM
D1123
24
35SLR-4A
Supermount ADJUSTABLE MOUNT - ASRM50 - SUPERMOUNT
ADJUSTABLE MOUNT - ASRM75 - SUPERMOUNT
M10
M8
121mm X 121mm
163mm X 163mm
PART N°
DURO
COMPRESSION N (kg)
COLOUR
TOTAL HEIGHT MIN - MAX (mm)
QTY
PART N°
DURO
COMPRESSION N (kg)
COLOUR
TOTAL HEIGHT MIN - MAX (mm)
QTY
35ASRM50-40A
40A
1000 (102)
RED
72 - 92
1
35ASRM75-40A
40A
2000 (204)
RED
88.5 - 113.5
1
35ASRM50-55A
55A
2000 (204)
YELLOW
72 - 92
1
35ASRM75-55A
55A
4000 (408)
YELLOW
88.5 - 113.5
1
35ASRM50-70A
70A
4000 (408)
NONE
72 - 92
1
35ASRM75-70A
70A
6000 (612)
NONE
88.5 - 113.5
1
ADJUSTABLE MOUNT - ASRM100 - SUPERMOUNT
ADJUSTABLE MOUNT - ASRMU40 - SUPERMOUNT SLIDE-IN
M12
M8
68mm X 68mm 186mm X 186mm
PART N°
DURO
COMPRESSION N (kg)
COLOUR
TOTAL HEIGHT MIN - MAX (mm)
QTY
PART N°
DURO
COMPRESSION N (kg)
COLOUR
TOTAL HEIGHT MIN - MAX (mm)
QTY
35ASRM100-40A
40A
4000 (408)
RED
100 - 125
1
35ASRMU40-40A
40A
700 (71)
RED
55 - 70
1
35ASRM100-55A
55A
8000 (816)
YELLOW
100 - 125
1
35ASRMU40-55A
55A
1500 (153)
YELLOW
55 - 70
1
35ASRM100-70A
70A
12000 (1224)
NONE
100 - 125
1
35ASRMU40-70A
70A
2000 (204)
NONE
55 - 70
1
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Seismic Rated Fixings Seismic rated fixings designed to ensure compliance in every project.
Seismic rated fixings play an essential part during earthquakes or other seismic events. These fixings provide an extra layer of safety by securing equipment and services to the building. Properly installed seismic rated fixings help prevent damage, reduce the risk of injury, and ensure that critical infrastructure remains operational in the event of an earthquake.
Benefits
We have the right seismic rated
•
Helps reduce the risk of injury and damage during an event
•
Solutions for cracked and uncracked concrete
•
Fire rated options
anchor or bolt for your project.
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Seismic Rated Fixings Seismic Rated Concrete Screw Bolts SEISMIC HEX SCREW BOLT - GALVANISED
SEISMIC HEX SCREW BOLT - ZINC
PART N°
LENGTH (mm)
SOCKET SIZE (mm)
HOLE SIZE (mm)
NOMINAL EMBED DEPTH (mm)
QTY
03PBT635
35
10
6
30
100
03PBT650
50
10
6
40
100
03PBT680
80
10
6
40
50
03PBT6100
100
10
6
40
50
03PBT855
55
13
8
50
50
03PBT1060
60
17
10
55
50
PART N°
LENGTH (mm)
SOCKET SIZE (mm)
HOLE SIZE (mm)
NOMINAL EMBED DEPTH (mm)
QTY
03PBT680G
80
10
6
40
50
03PBT1060G
60
17
10
55
50
03PBT1080G
80
17
10
60
25
Seismic Rated Concrete Screw Anchors SEISMIC SCREW ANCHOR ROD HANGER
TSM SEISMIC ANCHOR ROD HANGER
PART N°
LENGTH (mm)
HOLE SIZE (mm)
THREAD SIZE
QTY
PART N°
LENGTH (mm)
HOLE SIZE (mm)
THREAD SIZE
QTY
17ZTSM10
55
6
M10
50
08PB2M1040
40
6
M10
50
17ZTSM10-40
40
6
M10
50
C1 TSM SCREW ANCHOR
C2 SCREW ANCHOR ROD HANGER
PART N°
LENGTH (mm)
HOLE SIZE (mm)
SOCKET SIZE (mm)
QTY
PART N°
LENGTH (mm)
HOLE SIZE (mm)
THREAD SIZE
QTY
17ZTSM06043
43
6
13
100
05HZCVM10
50
8
M10
100
Fischer UltraCut FBS II TM The Fischer concrete screw UltraCut FBS II is made of zinc-plated steel with an internal thread. It is approved for multiple use of non-load bearing systems, thereby ideal for applications like fixings of pipe routes, channel systems, ventilation ducts and facilities in the building service engineering. The design of the concrete screw with step thread offers maximum flexibility when mounting threaded rods or connecting elements, and only requires 40mm embedment (seismic approved). FBS II SEISMIC ANCHOR ROD HANGER
•
ETA approved for cracked and uncracked concrete, seismic loading, and redundant nonstructural applications (6mm)
• PART N°
LENGTH (mm)
HOLE SIZE (mm)
THREAD SIZE
QTY
17ZFBS6M10
55
6
M10
50
R120 fire rated
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ACURA Group can provide comprehensive designs and drawings for any project, including weight and seismic calculations, that will ensure any products we supply are compliant.
Flinders at Tonsley Flinders at Tonsley is a $120 million state-ofthe-art hub by Flinders Uni located inside the old Mitsubishi Factory precinct. One of the key challenges during the construction of the project, was to ensure that it met the AS1170.4 seismic compliance requirements. To address the compliance requirements,
pipe work isolation,
ACURA Group deployed its end-to-end seismic
as well as pipe
services, and worked with both suppliers and
support blocks and
builders to design and implement multiple
clips.
seismically compliant solutions. Thanks to these innovative products and
22
This involved the use of seismically engineered
ACURA Group's expertise in seismically
siFramo modular framing for the plant-room,
engineered solutions, the project was able to
Zip-Clip wire bracing for chilled beams and
exceed all seismic compliance regulations and
ductwork, Mason seismic spring hangers for
deliver a safe and reliable facility.
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Featured Projects
Royal Adelaide Hospital
“For large and complicated builds, only the best in support solutions will do. We helped to implement the world standard in seismic support at nRAH,” says Simon Joyce, ACURA Group Sales Director.
The Royal Adelaide Hospital spans the equivalent of three city blocks and contains almost 4 hectares of landscaped parks and gardens. What lies beneath the surface is a carefully designed and executed technologically advanced facility - one of the nations best in complex clinical care. It was therefore a natural fit to be part of
sections on-site, lifted by crane (see page 11), and
the construction process, with ACURA Group
successfully installed across all corridors.
supplying the best in innovative seismic approve solutions to this flagship facility. With services traveling up and down and across 9 levels at nRAH, the support needs of the electrical, HVAC, seismic and fire protection sectors was vast for this $2.4 Billion dollar project. Seismic compliance became a very large issue on this project and it was necessary to work closely with the electrical, medical gases, plumbing, HVAC, and mechanical contractors to provide a
An estimated total of 12km of siFramo was used
seismically approved and engineered solution.
in this innovative solution, along with other seismic approved products like Zip-Clip and seismic
ACURA Group designed a versatile prefabricated
approved fixings.
and seismically approved common support frame (CSF), which the contractor built off site. The
This innovative solution contributed to fast install
support frame was then transported in large
times without comprising on compliance.
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Who we are ACURA Group
ACURA partners with the trades in commercial
You will find our expertise and products in iconic
construction, delivering high quality, innovative
builds across Adelaide, including builds like the
solutions to the MEP-F (HVAC (mechanical),
Osborne Naval Shipyard, Adelaide Oval, nRAH
electrical, plumbing, fire) service providers of
and SAHMRI, as well as urban developments like
multi-storey construction projects.
the Bowden Precinct, and chain developments like Aldi.
The success of our family owned and operated business is built on sound technical knowledge, world-class service and speed of delivery. High stock holdings and 5 delivery runs every weekday help keep your projects on time and on budget.
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How we can help We’re with you on site
When you’re on site, ‘perhaps’ and ‘maybe’ just won’t cut it. You need certainty and reliability. In fact, you demand it. That’s why ACURA Group is the name more contractors trust. When it comes to meeting project deadlines, we deliver. •
We know our stuff – technical knowledge plus expert support to keep you compliant on site.
•
You need it, we deliver it – we deliver directly to you on site when you need it.
•
Stacks of stock – we have what you need, and we have plenty of it.
•
Customer approved - satisfied customers are what we live for.
Specialist supplier •
Your specialist solutions supplier for the construction industry in SA, covering Plumbing, HVAC, Electrical and Fire Services
Huge range in stock •
We stock what we sell. Our fill rate is more than 97% on average, which means we can dispatch to site in lightning speed
•
Over 7,000 items in stock
•
We’re the experts at sourcing hard to find products
Fast, friendly delivery •
Same day delivery to you on site
•
Multiple delivery runs per day with on-demand VIP delivery service available
•
Over 99% of delivery runs leave on time, with guaranteed delivery within 2 hours from dispatch
•
A complimentary box of biscuits with every delivery
Customer testimonials •
Our customers are our best endorsement
•
Our regular Net Promoter Score surveys have a world-class customer satisfaction score of 80+
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Delivered Fast & on time
You want to work, not wait. That’s why we deliver to you on site, and we deliver fast. We have a large range in stock at our Adelaide warehouse, always ready to dispatch straight to you when needed, on one of our five delivery runs a day in the Adelaide metropolitan area. We can respond to your short notice orders too, with our VIP delivery service ready to run when you need it, meaning you are not bound to any delivery times. Additional charges may apply.
Adelaide - SA •
Order by 4pm the day before - get it by 8:30am the next day
•
Order by 8:30am - get it by 11am the same day
•
Order by 11am - get it by 1:30pm the same day
•
Order by 12:30pm - get it by 3pm the same day
•
Order by 2pm - get it by 4:30pm the same day
VIP Uber delivery - available for urgent deliveries. Delivery times are subject to Uber availability, and additional delivery fees will apply. *Large orders and outside metro area, may require extra time.
We aim to deliver within two hours of a delivery run leaving our warehouse. Our speed of delivery is measured daily, with 99.9% delivered on time. 26
www.acuragroup.com.au
Specialist Products
Custom Solutions
1300 750 750
27
1300 750 750 sales@acuragroup.com.au www.acuragroup.com.au
South Australia 10 Selgar Avenue, Tonsley, S.A. 5042 V1.0-SA