An introduction to Equipment Integration (Device-as-a-Service)

Overview

In the S/4HANA release of 2020, SAP introduced a new feature called as ‘Equipment Integration (Device-as-a-Service)’ in response to changing customer behaviour and evolution in the subscription business models.

Service providers offer their customers bundles of hardware devices (such as laptops, desktops, tablets, printers, or mobile phones), software, and services for a monthly subscription fee as part of a single contract (such offerings have come into the picture due to change in customer behaviour and technological advancement and commonly referred as Device-as-a-Service model). Solution quotations combine hardware and services.

Transactional Data Flow Equipment Integration

The following graphic illustrates the process of transactional data flow for Equipment Integration between S/4 HANA SOM and S/4 HANA SD.

Features:

Maintenance of equipment IDs on subscription contract

CPQ Software simplifies quote management with guided selling and provides sales reps with appropriate pricing guidelines to win deals whilst avoiding the temptation to drop their prices. This will ultimately solve the over-discounting problem and will lead to business profitability and growth.

Auto-update of equipment IDs based on serial number assignment

AP has delivered an example implementation of how equipment ID’s can be automatically maintained on a subscription contract based on serial number assignment during the delivery of the sales item.

Equipment

ID

as a technical resource

The ID associated with the hardware (Serial Number or Equipment ID) might be relevant in the calculation of usage-based charges in CC. To facilitate this, equipment IDs maintained in the object list are copied to technical resources and distributed to the CC Contract.

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