Certificate in Sales Level 2

FOUNDATION APPRENTICESHIP

Certificate in Sales Level 2

Level 2 Foundation Apprenticeship

Certificate in Sales The Certificate in Sales foundation apprenticeship covers many key aspects of an individual working in the sales sector. They allow learners to learn, develop and practise the skills required for employment and/or career progression.

Contents Foundation Apprenticeship Framework Level 2 Certificate in Sales & Level 2 Certificate in Principles of Sales Essential Skills Qualifications Welsh Language Development

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Foundation Apprenticeship Framework The aim of the Certificate in Sales & the Principles in Sales apprenticeship is to provide learners with the skills and knowledge needed to progress into roles within the sales sector.

The programme prepares learners for roles such as: • Contact Centre Operator

• Retail Assistant

• Customer Service Assistant /

• Sales representative

Manager • Estate Agent

• Travel Agent • Vehicle Sales Executive

• IT Technical Sales Specialist

Who is this apprenticeship for?

This programme is for candidates who work or want to work in the sales sector.

Overview The course will look at the principles, planning, selling and monitoring sales in the workplace to drive productivity and efficiency. Candidates can choose from a range of units, to ensure that they gain the skills needed for use in the workplace.

On completion of this apprenticeship you will achieve the following: • Foundation Apprenticeship Level 2 Certificate in Sales (NVQ) • Foundation Apprenticeship Level 2 in principles of Sales (QCF) • Essential Skills Qualifications • Prentis-iath Welsh Language Development On the following pages, you will find information relating to the main qualification (Level 2 Certificate in Sales & Level 2 Certificate in Principles of Sales), as well as other aspects that will make up this apprenticeship programme, including Essential Skills and Welsh Language Development.

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Level 2 Certificate in Sales & Level 2 Certificate in Principles of Sales This qualification you will be completing alongside your employment. You will be required to complete a portfolio of evidence along with assignments.

Length of time to complete We will tailor your learning programmes to suit your needs, so that each learner’s experience is unique. While learner’s needs will be different, the recommended time to complete this programme is 14 months.

Course Delivery This programme will primarily be delivered through 1-to-1 sessions with a member of the ACT delivery team, using a mixture of face-to-face and remote learning sessions. An ACT assessor will meet with the learner, either in the workplace or through digital means (for example, Microsoft Teams) once a month for approximately two hours to support progress.

Learners will also be set tasks to complete between each visit, for approximately 2 hours per month (please note – this is just a guide and will vary based on learner needs).

Examples of some of the tasks that might be set by our assessors include:

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Verbally recorded questions relating to knowledge in the workplace

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Written assignments

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What you will learn This programme is made up of a mixture of mandatory units (these have to be completed by all learners as part of the qualification) and optional units (we will work with you to decide what units are relevant to your role, and your business).

A brief overview of these units is below.

Mandatory Units •

Time planning in sales

•

Complying with legal, regulatory

•

Deliver reliable customer service

and ethical requirements in a sales or marketing role

Optional units* • • • •

• • • • •

Selling face to face Selling by telephone – inbound Selling by telephone – outbound Inputting and accessing sales or marketing data in information systems Processing sales orders Preparing and delivering a sales demonstration Selling at exhibitions Monitoring sales deliveries Supporting customers in obtaining finance for purchases

• • • • • • • • •

Generating and qualifying sales leads Meeting customers’ after sales needs Manage personal development Participate in meetings Communicate information and knowledge Obtaining and analysing sales-related information Obtaining and analysing competitor information Buyer behaviour in sales situations Communicating using digital marketing/sales channels

* Don’t worry! During the first visit/meeting, our assessors’ work with all learners and employers to review which of the optional units are the most appropriate for your programme.

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Certificate in Principles of Sales (QCF) Assessments will be done via discussion. Your Assessor will support you with these during your monthly review and assessment meetings.

Mandatory Units • Understanding the sales environment • Understanding sales techniques and processes

• Understanding legal, regulatory and ethical requirements in sales or marketing • Principles of personal responsibilities and working in a business environment

Optional Units* • Understanding sales targets • Understanding business awareness in sales • Principles of presentations and demonstrations in sales • Principles of selling at trade fairs and exhibitions • Customer service in sales

• Understanding the relationship between sales and marketing • Principles of online selling • Understanding customers' creditworthiness for sales purposes • Competitor analysis in the sales environment

* Don’t worry! During the first visit/meeting, our assessors’ work with all learners and employers to review which of the optional units are the most appropriate for your programme.

Have any questions about our Level 2 Certificate in Sales?

We are here to help. If you have any further questions or enquiries about the main qualification element of the programme, please contact our Route Manager: Kelly Harry Route Manager for Management and Business Services kellyharry@acttraining.org.uk

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Essential Skills Qualifications When you agree to undertake an Apprenticeship, you may be required to complete Essential Skills as part of your Apprenticeship framework.

What are Essential Skills?

Essential Skills qualifications develop learners’ knowledge and understanding of Application of Number (Numeracy), Communication (Literacy) and Digital Literacy. These qualifications enable learners to demonstrate that they can apply these vital skills to a range of situations whilst at work, in learning and throughout life.

The Essential Skills qualifications you are required to complete depend upon your previous qualifications, the apprenticeship level you are completing and your own particular needs.

The Essential Skills qualifications are all available at four levels, depending on your individual needs (Entry 3, Level 1, Level 2, and Level 3) and includes: Essential Application of Number Skills •

Understand numerical data

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Carry out calculations

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Interpret and present results findings

Essential Communication Skills

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Speaking and listening

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Reading

•

Writing

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Essential Digital Literacy Skills • Digital responsibility

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Digital collaboration

• Digital productivity

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Digital creativity

• Digital information literacy

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Digital learning

Wales Essential Skills Toolkit (WEST) All learners will undertake WEST when signing up for an apprenticeship.

These are a set of online skills assessments that calculate the level of ability and understanding in Literacy (Communication), Numeracy (Application of Number) and Digital Literacy.

The WEST assessments are not exams and have no pass or fail criteria. WEST assessments can be completed in Welsh or English, and the Application of Number assessment is bilingual (any learners who would like to explore this, just ask!).

There are no set time limits for any of the assessments, but they must be taken under supervised conditions.

WEST is a vital part of your learner journey. The results help your Essential Skills Tutor plan your learning programme to meet your specific needs. As well as assessments, you will also be encouraged to use WEST to develop your skills throughout your Apprenticeship programme. Your Essential Skills Tutor will provide guidance on how to use WEST fully.

Course Delivery If you are required to complete your Essential Skills as part of the Apprenticeship framework, they will be discussed at your first visit with your Assessor and employer.

Through analysis of your WEST results and a detailed conversation, a learning plan will be put in place to support the achievement of any Essential Skills you are required to complete.

Together you will agree the best times and locations for the support for both you and your employer, balancing your personal needs and your work life commitments.

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Examples of how we will support you with this include: •

Support with a member of our Essential Skills team

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Attendance at group workshops

•

Digital workshop sessions

If you have already achieved qualifications in literacy, numeracy or digital literacy, but would like to further develop these skills with the support of our Tutors, just let your Assessor know and this can be arranged for you.

Length of time to complete We tailor your learning programme to your needs; so every learner’s learning programme is unique. Whilst we cannot say for certain how long it will take to complete your Essential Skills qualification(s), we are able to give you a little guidance on time frames. These guidelines depend on the Apprenticeship level you are completing and your own particular needs. For example: Application of Number

Approximately 7-8 weeks*

Communications

Approximately 8 weeks*

Digital Literacy

Approximately 4 weeks*

*Includes Task and Test

Please note: • Each skills session is between 1.5 to 2.5 hours, depending upon method of support. Your Essential Skills Tutor will discuss the time required for your Essential Skills assessments with you, which will also depend upon the level you are taking.

• We often find that where we need to work with you to upskill by more than one level, we may ask you to attend some extra sessions with us. Don’t worry – we have a range of ways that we can help you to do this (for example through skills sessions).

• We can support you on a one to one basis, but as you may appreciate these spaces are limited. Please discuss with your Assessor.

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Proxy If you already hold qualifications, these may be used as ‘proxy’ towards your Apprenticeship framework. As a result, you will be exempt from achieving that particular Essential Skill, if you wish.

Below are some examples, although this list is not exhaustive. All applications for proxy will be checked and confirmed at the start of your Apprenticeship. Please be aware that original certificates will need to be produced within the first 8 weeks in order to be exempt from Essential Skills.

Essential Skill

Proxy

Communication Level 1

GCSE G or above, Key Skills or Essential Skills Wales

Communication Level 2

GCSE C or above, Key Skills or Essential Skills Wales

Communication Level 3

AS/A Level E or above, Key Skills or Essential Skills Wales

Application of Number Level 1

GCSE G or above, Key Skills or Essential Skills Wales

Application of Number Level 2

GCSE C or above, Key Skills or Essential Skills Wales

Application of Number Level 3

AS/A Level E or above, Key Skills or Essential Skills Wales

This will be discussed with you before you sign up with us, and will also be followed up by your assessor before and during your first visit from us.

Have any questions about Essential Skills?

We are here to help. If you have any further questions or enquiries about Essential Skills element of the programme, please contact our Essential Skills Manager: Julie Maughan Essential Skills Manager juliemaughan@acttraining.org.uk

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Welsh Language Development As part of your Welsh Government funded framework, you will be supported to develop and maintain your Welsh language skills for the workplace.

What is Welsh Language Development?

ACT are committed to playing their part in the Welsh Government Million Speakers strategy. All learners will complete the Prentis-iaith Welsh Language Development course as part of your framework with us.

Don’t panic – this is as a means of development and is aimed to support you with the development of your Welsh Language skills. This course is specially designed to give apprentices a basic knowledge of Welsh for the workplace and consists of 6 interactive modules to complete online. The course will be completed throughout your framework, with support from your assessor.

Already bilingual?

If you are Welsh speaking you will undertake your learning bilingually. In practice this means that you can choose the elements of your learning that you would like to complete through the medium of Welsh. You will be able to discuss your particular preferences with your assessor.

Have any questions about Welsh Language Development?

We are here to help. If you have any further questions or enquiries about the Welsh Development element of the programme, please contact our Welsh Development Manager: Non Wilshaw Welsh Development Manager nonwilshaw@acttraining.org.uk

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