APPRENTICESHIP
Providing Financial Services (Compliance & Risk Pathway)
Level 3
Level 3 Apprenticeship
Providing Financial Services Contents Apprenticeship Framework Level 3 Certificate in Providing Financial services ICA Certificate and Highfield Level 3 Certificate in Customer Service Essential Skills Qualifications
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Apprenticeship Framework The Level 3 Providing Financial Services (Compliance and Risk Pathway) Apprenticeship has been designed to support employees to develop the skills and knowledge required to work effectively within compliance and risk-focused areas of the financial services sector. The apprenticeship provides a robust vocational route for learners developing their knowledge and skills in compliance, risk management and fraud prevention. Who is this apprenticeship for? This programme is suitable for those developing a career in compliance and risk, those wishing to upskill themselves to take on a more responsible role within their team, or financial services professionals who want an accredited qualification to affirm their existing experience in the field.
Overview On completion of this Apprenticeship, you will achieve the following: •
Level 3 NVQ Certificate in Providing Financial Services (Compliance and Risk Pathway)
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International Compliance (ICA) Certificate or Specialist Certificate
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Highfield Level 3 Certificate in Customer Service
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Essential Skills Wales Level 2 in Communication
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Essential Skills Wales Level 2 in Application of Number
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Benefits of the apprenticeship programme: Accelerate Your Career Growth: Apprentices gain valuable skills and knowledge relevant to compliance, risk and financial services. Through practical experience and structured learning, apprentices can develop personally and professionally, acquiring transferable skills that can support progression within the sector. Industry-Recognised Certification: Apprentices will have the opportunity to earn an industry-recognised certification, providing them with a competitive edge in the job market. Employer’s value the skills and expertise gained through this apprenticeship, opening doors to exciting opportunities. Tailored Curriculum: The qualification has a flexible approach and allows apprentices and their employers to choose optional and additional units that meet the requirements of the learner's job role. The Compliance and Risk Pathway provides targeted coverage of risk identification and assessment, compliance monitoring, risk management, and fraud prevention. Experienced and Knowledgeable Advisors: Throughout the Apprenticeship, we will provide access to a network of experienced Advisors who will offer guidance, coaching, support, and feedback.
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Level 3 Certificate in Providing Financial Services – Compliance & Risk Pathway Delivery Overview This programme will primarily be delivered through 1-to-1 sessions with a member of the ACT delivery team, using a mixture of face-to-face and remote learning sessions. An ACT Advisor will meet with the learner, either in the workplace or through digital means once a month for approximately two hours to support progress Learners will also be set tasks to complete between each visit which are tailored to the different needs of each learner and the workplace activities they are involved with. •
Typical duration of 18 months.
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Induction session for apprentices and for their line managers.
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One to One tutor coaching and assessment support sessions.
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Interactive online learning materials through the ICA learning platform/app.
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Online multiple-choice examination for ICA Certificate
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4 Essential skills assessment days. (2 Preparation days and 2 Live Task days) **
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2 x hour long essential skills confirmatory tests. ** **Essential Skills activities are not applicable to apprentices with exemptions.
Qualification Structure Summary This certificate is made up of units at Level 3, where learners can demonstrate their skills in a particular area of financial services. Each unit has a credit value and, to complete the certificate, learners are
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required to achieve a minimum 31 credits. All of the mandatory units must be completed to achieve 16 credits, with the remaining credits gained through the optional unit structure relevant to the learner's job role. Unit rules of combination. •
Mandatory Units (Learners must achieve all 3 units) – 16 credits.
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Optional Compliance and Risk Pathway units – 2 units.
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Further Optional units – 2 units.
What you will learn This programme is made up of a mixture of mandatory units (these have to be completed by all learners as part of the qualification) and optional units. We will work with you to decide what units are relevant to your role and your business. The Compliance and Risk Pathway provides targeted development across risk, compliance and fraud prevention. Below is a brief overview of the units available. Mandatory Units Unit Title
Level
Complying with regulations within the financial services environment.
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Improving and maintaining workplace competence in a financial services environment.
2
Developing productive working relationships with colleagues
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Compliance and Risk Pathway - Optional Units (choose 2 units) Unit Title
Level
Credit
Identify and assess risks to an organisation
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4
Monitor compliance with organisational procedures and regulatory requirements
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Support the management of risk in a business environment
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3
Detecting and preventing fraud
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4
5
Further Optional units – (minimum of 2 further units)
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Unit Title
Level
Two units of your own choice from the optional group of the qualification (see your ACT Advisor for guidance)
Credit
x
x
Have any questions about our Level 3 Certificate in Providing Financial Services – Compliance & Risk Pathway? We are here to help. If you have any further questions or enquiries about the main qualification element of the programme, please contact at info@attraining.org.uk
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ICA Certificate and Highfield Level 3 Certificate in Customer Service Course Delivery This element of the apprenticeship will be delivered alongside the Level 3 Certificate in Providing Financial Services. Learners will choose one ICA Certificate or ICA Specialist Certificate from the available ICA portfolio. The ICA qualification will be completed independently through ICA's online learning platform, using the interactive study materials and learning resources provided by ICA. Learners will study in their own time and at their own pace and will be responsible for completing the ICA learning and assessment within the period of access provided by ICA and ACT. The Highfield Level 3 Certificate in Customer Service is delivered through 1-to-1 sessions with a member of the ACT delivery team, using a mixture of face-to-face and remote learning sessions. An ACT assessor will meet with the learner, either in the workplace or through digital means (for example, Microsoft Teams) once a month for approximately two hours to support progress. Learners will also be set tasks to complete between each visit which are tailored to the different needs of each learner and the workplace activities they are involved with.
Qualification Structure Summary The ICA Certificate or ICA Specialist Certificate is a single standalone unit. The Level 3 Certificate in Customer Service consists of 2 mandatory units with a total of 13 credits.
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ICA Certificate and ICA Specialist Certificate (a sample of certificates on offer) Unit Title (Choose one) ICA Specialist Certificate in AI Threats and Risk Mitigation ICA Specialist Certificate in Corporate Governance ICA Specialist Certificate in Anti-Corruption ICA Certificate in Anti-Money Laundering ICA Certificate in KYC and CDD ICA Certificate in Financial Crime Prevention ICA Certificate in Managing Sanctions Risk
Level 3 Certificate in Customer Service Unit Title (mandatory units) Principles of Customer Service Delivery Developing and Improving the Customer Service Process
Have any questions about the ICA Certificate or the Level 3 Certificate in Customer Service? We are here to help. If you have any further questions or enquiries about the main qualification element of the programme, please contact at info@acttraining.org.uk
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Essential Skills Qualifications When you agree to undertake an apprenticeship, you may be required to complete Essential Skills as part of your apprenticeship framework. Essential Skills Wales The Essential Skills Wales (ESW) will be initially assessed via an online Wales Essential Skills Toolkit (WEST) Assessment. Where a Learner already holds an ESW certificate or equivalent qualification this can provide an exemption, and learners will not need to complete that ESW element of the programme. Where a Learner is not exempt an Individual Learning Plan (ILP) will be generated from the initial assessment. The modules delivery will include independent learning via WEST, prior to guided learning sessions preparing the Learner for their assessment. ESWs are assessed via controlled tasks and confirmatory tests for Communication and Number.
Exemptions If you already hold qualifications, these may be used as ‘exemptions’ towards your Apprenticeship Framework. As a result, you will be exempt from achieving that particular Essential Skill, if you wish. This will be discussed with you before you sign up with us and will also be followed up by your Advisor before and during your first visit from us.
Have any questions about Essential Skills We are here to help. If you have any further questions or enquiries about Essential Skills element of the programme, please contact info@acttraining.org.uk
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