Take the Next Step in Insurance:
Level 2 & Level 3 Insurance Qualifications
At ACT, we offer comprehensive qualifications designed to support insurance professionals throughout their professional career.
Whether you’re just starting out or looking to take the next step, our nationally recognised qualifications provide the skills, knowledge, and confidence to succeed.
Why Partner with ACT?
ACT is a trusted CII-approved training provider. All of our programmes are designed with employers for maximum impact and relevance in today’s insurance industry.
Level 2: Providing Financial Services – General Insurance Pathway: Perfect for entry-level HR professionals and support roles.
Level 3: NVQ Certificate in Providing Financial Services – Insurance Pathway: Ideal for those in technical, supervisory, or customer-facing roles
Duration: 15 - 18 months
What you’ll learn
• Insurance fundamentals
• Claims handling & policy administration
• Underwriting straightforward new risks
• Compliance, documentation & renewals
• Customer service skills
Qualifications gained
Level 2 Certificate in Providing Financial Services (General Insurance)
Level 2 Certificate in Customer Service Progression Opportunity
On successful completion, transition to Level 3 and fast-track your Cert CII accreditation. Level 2
3
Duration: 18 months
What you’ll learn
• Underwriting & complex insurance claims
• Risk evaluation and policy processing
• Evaluating products and services
• Regulatory compliance & industry standards
• Complaint handling and customer engagement
• Plus, optional units tailored to your job role
Qualifications gained
• NVQ Level 3 Certificate in Providing Financial Services
• CII Level 3 Certificate in Insurance (Cert CII)