Social Services Agency Offices Hours of Operation SUPPORT SERVICES SPECIALISTS Support Services Specialists (SSS) are Mental Health clinicians from Alameda County Behavioral Health Care Services. They provide mental health screenings and referrals at the below Social Services Agency offices. The SSS will help you find a therapist or counselor who can best assist with your needs. Support Services Specialists provide shortterm support and facilitate general wellness workshops related to mental/emotional health, such as stress management. The SSS will work with you to get assistance and resources to address issues that may make it difficult to find and keep employment.
CONTACT NUMBERS FOR SUPPORT SERVICES SPECIALISTS Eden Area Multi-Service Center
510-259-2277
North County Self-Sufficiency Center
510-271-0539
Eastmont Self-Sufficiency Center
510-383-5347
Form# 42-153 (9/2019)
Monday through Friday 8:30 am - 5:00 pm North County Self-Sufficiency Center 2000 San Pablo Ave. Oakland, CA 94612 Eastmont Self-Sufficiency Center 6955 Foothill Blvd., Suite 100 Oakland, CA 94605
Alameda County CalWORKs Behavioral Health Supportive Services Information for Clients
Enterprise Self-Sufficiency Center 8477 Enterprise Way Oakland, CA 94621 Eden Area Multi-Service Center 24100 Amador St. Hayward, CA 94544 Fremont Office 39155 Liberty St., Suite C330 Fremont, CA 94536 Livermore Office 2481 Constitution Drive, Suite B Livermore CA 94551
(510) 263-2420 or (888) 999-4772 www.alamedasocialservices.org
A Collaborative Project of
MENTAL HEALTH & SUBSTANCE ABUSE SERVICES
FREQUENTLY ASKED QUESTIONS How do I get these services? You can: • Indicate your need during your appraisal or assessment. • Talk to your Employment Counselor (EC) after your WTW orientation or at any time. • Talk to one of our Social Workers. • Speak with the Support Services Specialist (SSS). Contact information is on the back page. • Schedule a face to face meeting with the Support Services Specialist at any Social Services Agency office.
SERVICES AT A GLANCE CalWORKs (CW) Welfare-to-Work (WTW) participants are eligible to receive many supportive services, including:
• • • • • •
Behavioral Health Treatment Services Ancillary Expenses Transportation Assistance Child Care Assistance Diaper costs for children under 36 months Domestic Violence Services
Participants (including those in WTW sanction status and CW penalties) and their children are eligible for Behavioral Health (Mental Health and Substance Use Disorder) Treatment Services for conditions that create barriers to employment and self-sufficiency. Mental Health/Substance Use Disorder treatment services may include:
• • • • •
Mental Health Screening Psychotherapy (individual and group) Psychoeducation Medication prescription and management Parenting issues and case management
NOTE: If you need to talk to someone regarding an urgent concern, call a Support Services Specialist or visit one of our offices to see a Social Worker right away! What is a Mental Health Screening? It is a meeting with a Support Services Specialist to identify any employment barriers or mental health concerns you may have. This discussion can provide you with immediate referrals to help manage stress, anxiety, sadness, alcohol and drugs, or other problems that affect your employment and personal goals. If you have any problems with housing, legal issues, or domestic violence, the SSS can ask one of our Social Workers to assist you with additional resources. When can a Mental Health Screening help me? Ask your EC about a WTW Mental Health Screening appointment when you: • Are struggling with depression, stress, anxiety, frustration, anger, an inability to sleep, poor appetite, or feel unable to deal with daily tasks. • Have any alcohol or drug use struggles. • Have concerns about work.
If I don’t like the provider I am referred to, can I go to a different one? Yes, but please give counseling a chance! If it is really not working out with the first provider, you may choose to go to another one. Our Social Workers can also assist you with other service referrals if you need them. Is my confidentiality protected? Yes, the screening and meeting with the Social Worker, SSS, and service providers are confidential. Only necessary information— such as the date of referral or exemption qualifications—would be communicated to the EC or anyone else. Will my benefits be affected by taking advantage of these services? No. Our staff is here to support you. As a CalWORKs recipient, we want you to take advantage of all the services that are available to help you reach your goals. Your EC will offer transportation and child care assistance. The SSS and Social Workers can also connect you to other relevant community resources. Is a Support Services Specialist the same as an Employment Counselor? No. The SSS is a licensed Mental Health Clinician. They provide one-hour interviews, and then refer you to an outside provider that can meet your counseling needs. How do I find out who my Employment Counselor is? If you don’t have your EC’s number, or are not assigned to an EC, call (510) 263-2420 or (888) 999-4772.