Superyacht Business Awards presentation 2021

PRESENTATION

SUPERYACHT

BUSINESS AWARDS The Superyacht Business Awards 2021, voted the Best

by Superyacht Captains & Crew, are awarded to the best businesses in the yachting industry. ACREW’s network of over 15,000 Captain and Crew Members are invited to vote for the superyacht businesses that deserve global recognition, for being the best in their field. The Winners and Runners-Up receive the Superyacht Business Awards stamp to showcase their seal of approval from Captains and Crew around the world. ACREW champions these outstanding superyacht businesses through strong social and digital platforms and via media partnerships. Captains and Crew benefit from learning which businesses their peers highly recommend, and the businesses themselves gain an invaluable marketing tool, with which to support their exponential growth.

HOW IT WORKS

THE PROCESS

MONDAY 18TH JANUARY

MONDAY 12TH APRIL

MONDAY 30TH APRIL

FRIDAY 24TH MAY

MONDAY 14TH JUNE

FRIDAY 12TH JULY

MONDAY 2ND AUGUST

NOMINATIONS OPEN

NOMINATIONS CLOSE

CAPTAINS’ JUDGING PANELS

FINALISTS ANNOUNCED

VOTING OPENS

VOTING CLOSES

WINNERS AND RUNNERS-UP ANNOUNCED

BEST SUPERYACHT MARINA AWARD

BEST SUPERYACHT MARINA AWARD

CRITERIA ASSESSED

The Best Superyacht Marina Award recognises the marina for providing the best standard of services and facilities to Superyacht Captains & Crew. This marina is also praised for their willingness to assist Superyacht guests; ensuring a comfortable and enjoyable stay. Whether a home port or a destination marina, the winner of this award is loved and appreciated by crew.

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Location Accessibility Crew Facilities & Amenities Berth Amenities for the yacht Events & Social Programs for Crew "Wow-factor" Customer Services Safety & Security Environmental Commitment Value for Money WiFi

BEST PROVISIONING

COMPANY AWARD

CRITERIA ASSESSED

BEST PROVISIONING COMPANY AWARD

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The Best Provisioning Company Award is awarded to the company which has provided an outstanding and exemplary service to Superyacht Chefs and Interior Crew on a global, regional and country scale. The quality of the produce and the ability to thoroughly support the needs and demands of the Crew, especially during times of high pressure, has been met with meticulous professionalism.

Customer Service Ability to Meet Individual Needs Reliability & Punctuality Trust & Transparency Excellent Communication Supportive & Anticipatory Ability to Source Niche Products Safety & Procedures Professionalism Value for Money

BEST SUPERYACHT AGENT AWARD

BEST SUPERYACHT AGENT AWARD

CRITERIA ASSESSED

The Best Superyacht Agent Awards recognises and honours the seamless and efficient efforts in shore-support from countries and regions around the world. The Superyacht Agent has a comprehensive local and legal knowledge of their country or region and, coupled with their competency at executing requests and handling issues, has proved themselves to be unimpeachable and exemplary.

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Customer Service Full Coverage Excellent Knowledge Flexibility & Contactability Honesty & Transparency Worldwide Coverage All-Round Protection Efficient Response & Reimbursement Third Party Liability Protection

BEST SUPERYACHT

REFIT YARD AWARD

CRITERIA ASSESSED

BEST SUPERYACHT REFIT YARD AWARD

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The Best Refit Yard Award recognises and respects the specialised efforts in shore-support to ensure the best refit for yachts. This refit yard is commended for its willingness to communicate and work together with the captain and owner to prioritise the work that needs to be done seamlessly and efficiently.

Up to date facilities and knowledge are essential for a successful refit.

Customer Service Safety & Procedures Location Contactability Amenities Up to date facilities Accessibility Large Slipway and Hoisting Capacity Security Latest tooling technology Storage

BEST SUPERYACHT

TECHNOLOGY PROVIDER AWARD

BEST SUPERYACHT TECHNOLOGY PROVIDER AWARD The Best Superyacht Technology Provider Award recognises businesses who use digital technology to improve the lives of crew members and guests onboard.

The product is innovative, well polished and easy to be implemented by the user and has an overall attractive design. The technology serves its purpose and the provider is always available to support in case of any issues. .

CRITERIA ASSESSED • • • • • • •

Innovation Technical excellence Effectiveness and implementation Impact Usability Potential for growth On call assistance

BEST SUPERYACHT

FINANCIAL SERVICES AWARD

CRITERIA ASSESSED

BEST SUPERYACHT FINANCIAL SERVICES AWARD

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The Best Superyacht Financial Services Award recognises the financial company which provides the best standard of financial advice to superyacht Captains & Crew. The Best Superyacht Financial company ensures exclusive attention and recognises crew’s individual financial goals and is able to guide crew in their 10 year financial plan giving sound and knowledgeable advice regarding investments, tax, savings etc.

Communication Transparency Professionalism Flexibility & Contactability International Financial knowledge Informed International Tax and Investment Laws

BEST SUPERYACHT

UNIFORM PROVIDER AWARD

BEST SUPERYACHT UNIFORM PROVIDER AWARD The Best Uniform provider Award is awarded to the company which provides crew comfortable, durable and practical uniforms. A uniform that is of good quality, well made, easy to re-order and attractive design reflecting the service required in the yachting industry. Continuity and speedy re-ordering is essential and must be accessible to crew across the globe.

CRITERIA ASSESSED • • • • • • •

Customer Assistance Availability of Stock and Sizes Fabric Quality Flexibility & Contactability Design Speedy re-ordering Worldwide shipping

BEST SUPERYACHT

CREW TRAINING AWARD

CRITERIA ASSESSED DEVELOPMENT OF NEW TECHNOLOGY • • • • • • • • •

Customer Service Professionalism Location Internationally Accredited Certification Professionally Qualified Trainers Extensive Selection of Courses Value for Money Communication Continual Advanced Training

BEST SUPERYACHT CREW TRAINING AWARD The Best Superyacht Crew Training Award is awarded to the best yacht crew training provider which is dedicated to training crew. The training provider has qualified instructors and is able to offer quality training in each yachting department. The training provider is acclaimed not only for its ability to train crew just starting out in the yachting industry but also to offer advanced courses reaching the highest levels of professional yachting.

BEST SUPERYACHT

SERVICE PROVIDER AWARD

BEST SUPERYACHT SERVICE PROVIDER AWARD The Best Superyacht Service award recognises the company who can provide services to a yacht at the highest standard and meet their specific needs. A yacht’s requirements can vary widely and the yacht service provider should be able to provide the specialised requested service speedily and efficiently.

CRITERIA ASSESSED • • • • • • •

Customer Service Transparency Value for Money Personable Contactability 24hrs Efficiency & Reliability Quality of Service

BEST SUPERYACHT

RECRUITMENT AGENCY AWARD

CRITERIA ASSESSED

BEST RECRUITMENT AGENCY AWARD

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The Best Recruitment Award recognises the recruitment agency which has extensive knowledge of the yachting industry and can offer crew valuable solutions to finding a job best suited to them. The best recruitment agency provides quality service without disregarding the need for individual contact.

The ability to remain flexible and acknowledge individuals’ needs of crew and job positions they are looking for needs to be met with thorough attention.

Customer Service Considerable Support Professionalism Proficient Knowledge of the Industry Trust & Transparency Personable Participate in a yearly audit GDPR compliant Offers helpful interview and career advice

THE

THE

PRICING

BENEFITS WINNERS

RUNNERS-UP

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Winner Stamp Winner Email Signature Banner Winner Window Stickers Consumer Survey Results Winner Campaign PR and Media Social Media Coverage Digital presence on ACREW.com

Runner-up Stamp Runner-up Email Signature Banner Runner-up Window Stickers Consumer Survey Results PR and Media Social Media Coverage Digital presence on ACREW.com

FINALISTS

ALL ENTRANTS

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Finalists Email Signature Banner Social Media Coverage Digital presence on ACREW.com PR and Media Consumer Survey Results

Social Media Coverage Digital presence on ACREW.com

ONE-TIME PARTICIPATING FEE To enter the awards you pay

875€

THANK YOU