Patient Engagement Tips

Across the network, we pride ourselves on prioritizing the patient experience, making patients active participants in their own health journey. Keep in mind that every interaction—from scheduling the first appointment to the final follow-up— is an opportunity to create a positive impression.

Be present in the moment. Give the patient your full attention while in conversation. Trust develops only when a patient feels heard.

Offer more access points. Turn to telemedicine to provide remote care when appropriate or consider adding after-hours options.

Promote the patient portal. Remind patients that they can access their medical records online at any time. Make yourself available to discuss results.

Promote participation. Encourage patients and their families to be part of the clinical decision-making process.

Request a review. Invite patients to leave a review on Google and Healthgrades.

At ACHN, we recognize that patients are consumers and will often rely on reviews to guide their decisions. A 5-star review can have a significant impact on your practice.

If you are part of the Memorial Health Network, download this review card to distribute to your patients.