Western Sydney Business Access - November 2020

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The Hills Local Business Awards winners: 13

November 2020 | Issue 115 | www.accessnews.com.au


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Western Sydney film makers ready for gala awards: 12

SURPRISE NEW TREND Blue Mountains the new property hotspot: 3

FAMILY BUSINESS UPDATE Sector needs tax boost to emerge from COVID: 29

STEM SKILLS FOCUS Firm’s leading stance in educating youth: 4


The $1B Nepean Hospital comes out of the grouond.

THE $1B Nepean Hospital redevelopment has marked a major milestone, as the NSW Government announced Stage 2 of the project will be brought forward by two years. The fast-tracking of the project was announced at a topping out SEE PAGE 2 ceremony of Nepean Hospital’s 14-storey tower, which reached its highest point of construction recently.


Hospital VIDEO: www.netwerx.tv


$1B Nepean Hospital fast-tracked Major milestone as Govt commits to COVID recovery HE $1B Nepean Hospital redevelopment has marked a major milestone, as the NSW Government announced Stage 2 of the project will be brought forward by two years. The fast-tracking of the project was announced at a topping out ceremony of Nepean Hospital’s 14-storey tower, which reached its highest point of construction. Premier Gladys Berejiklian said the NSW Government’s $1B investment in Nepean Hospital will future-proof health services in Western Sydney and the Blue Mountains for decades to come. “The redeveloped Nepean Hospital will be a gamechanger for the region, providing new world-class health facilities including an expanded emergency department, birthing suites and neonatal intensive care unit,” Ms Berejiklian said. “Bringing the project forward by two years will fast-track economic recovery in Western Sydney and create thousands of local jobs – both essential drivers of the COVID-19 Recovery Plan.” The concept design for Stage 2 was unveiled recently, providing a preview of the new Intensive Care Unit, in-centre renal dialysis unit, medical imaging and nuclear medicine services, more beds, staff education and training facilities, community health services and a new Front of House for the hospital.

of Nepean Hospital at the end of 2021 – a tremendous outcome for Western Sydney and the Blue Mountains – and now the community can expect the full world-class package two years ahead of schedule,” Mr Hazzard said. “This $1B project will place vastly enhanced health services on the community’s doorstep and support our fantastic staff as they continue to deliver their very best care to increasing numbers of patients.” Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres said the contemporary health facility would not only help drive economic recovery but would be another drawcard to the rapidly growing region.


Artist impression of the completed project.

Minister for Health Brad Hazzard said Stage 2 is right on the heels of Stage 1, which is being completed on time and with-

in budget despite the enormous challenges faced this year during the pandemic. “We’re on track to complete Stage 1

To register your interest in providing input into the design of Stage 2 of the Nepean Redevelopment visit www.nepeanredevelopment.health.nsw.gov.au. VIDEO: www.netwerx.tv

Parramatta Council sailing through


ITY of Parramatta Council CEO Brett Newman (pictured) has maintained that Council is in a strong financial position and raised concerns with the analysis cited in recent media reports about the ‘productivity’ of NSW councils. “The City of Parramatta has undergone an extraordinary transformation over the last few years and Council has worked hard to continue to deliver high-quality services and infrastructure to our growing community,” Mr Newman said. “Not only is Council in a strong financial position, we are forecasting to spend more than $600M over the next four years on capital projects that will benefit the community. “It’s no secret that COVID-19 has impacted all councils

across NSW. However we’ve continued to offer our residents and local businesses the support they deserve, including through our $3M COVID-19 Community Resilience and Economic Relief Package. “This has been a tough year but we have maintained service levels and full-time staff while budgeting a $13.3M operating loss. “We have also identified future savings and productivity improvements, and are forecasting a cumulative net surplus over the following three years in excess of $30M. Mr Newman said the third-party analysis of Council’s financials was flawed due to its limited measure of productivity.

WSBA enables readers to appreciate and engage with the physical, community, cultural and business environments of one of Australia's fastest growing regions, Greater Western Sydney.

CONTENTS News Newsbytes Made In The West Local Business Awards Travel Family Business COVID-19 Report Technology Recruitment Games Auto

3 10 12 13 23 29 33 34 36 37 38

COVER: Drone view of construction work on the $1B Nepean Hospital.


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THERE is a legendary area south of Darwin known as the “Never Never”. TRAVEL: 24

Greater Wester Western Sydney footprint footpri

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Young buyers head to Mountains Inner city now out of fashion, says property expert ď Ž DALLAS SHERRINGHAM


HE Blue Mountains was once colonial Sydney’s premier tourist destination, but in 2020 it is attracting a new wave of young real estate buyers escaping COVID-19. Sydney professionals who can work remotely are buying up big in the Mountains. The laid back, friendly lifestyle, climate, views and community facilities are all proving big drawcards for young buyers who can’t afford to break into the Sydney market. And price is a major factor for many new residents setting up house. The upside has meant real estate agents expecting a COVID-19 collapse have been pleasantly surprised, the downside is the rental market is overheated and some locals are struggling to get a foothold.


Continued on page 8

The market is driving it. It’s sales and rentals supply and demand. There’s not enough properties and a high level of people wanting to get out of apartments and congested living.� - Catriona Swan.

Belle Property agent Catriona Swan.

The Parramatta mum who dreamt of $2M Lotto win PARRAMATTA mum has admitted she’d been dreaming about what she’d do if she ever won the lottery just days before discovering she scored $2M in the weekend’s Saturday Lotto draw. The Western Sydney woman held one of the 10 division one winning entries nationally in Saturday Lotto draw 4099 drawn Saturday 31 October 2020. Each entry won a division one prize of $2Mn. Confirming her win with an official


from The Lott this afternoon, the overwhelmed woman explained she’d just made the life-changing discovery. “Thank you,� she eventually managed. “I just checked my ticket on my phone and called in straight away. I can’t believe it. “I was just dreaming the other day about what I’d do if I ever won the lottery. “I’d thought we’d buy a house, and now we can do that. My dream has come true. I can’t believe it!

“I don’t know if I want to cry or laugh. I was in Bateau Bay for a weekend away. I only bought the ticket on Saturday afternoon! “This doesn’t feel real. I am lost for words! This is crazy. It certainly hasn’t hit me yet.� When asked how else she planned to enjoy her Saturday Lotto fortune, she had one thing she wanted to tick off her bucket list.

“We’ve been trying to save for a holiday,� she said “I’ve always wanted to take the children to Disneyland. I know we can’t go overseas at the moment, but certainly when we can, I will be doing that. “This is a massive life-changer for me! I can’t believe it.� The multi-million-dollar winning entry was purchased at Nextra Bateau Bay, Shop 53-59, Bateau Bay Square, 12 Bay Village Road, Bateau Bay.


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Boys hone STEM skills with experts coordinator, said the school-based program was implemented to align with Year 10 curriculum focus on science, technology, engineering, and math (STEM) classes.

 ELIZABETH FRIAS LEADING engineering firm is showing the way for Western Sydney youths to get a foot in the door in technology-based manufacturing. Over the next three years, Precision Metal Group (PMG) will be skilling Years 9 to 12 students at Parramatta Marist High School on vital technologies required to work in the lucrative manufacturing industry. PMG chief executive, Jason Elias said students, including those preparing to enter university, who are keen to try a trade will be trained in welding metal and other materials, drafting, automation and areas of engineering needed in the industry. This is part of their study on human resources and the latest Workplace Health and Safety practices. “We aim to expose our students to Australian as well as international manufacturing standards so that they are ready where there is current skills and talents shortage,” Mr Elias said.


World class welding

PMG CEO Jason Elias, far right, with students.

“We need talents for defence industry manufacturing, in building infrastructure which is taking off everywhere, in automation, and coding and that is why we need to get our students into early training and taking on apprenticeships that will become part of their future solid career path.” John Phillips, Parramatta Marist STEM

The program introduces students to world-class welding, STEM competitions such as F1 in schools and the chance learn from PMG engineers on how to do CAD drawing and documentation skills. “The welding program has grown in popularity, especially among STEM students who have one eye on engineering,” Mr Phillips said. “PMG’s generosity and expertise have allowed learning to extend well beyond the walls of the classroom. Our boys absolutely love having Jason and his team here.” Mr Elias said they teach engineering technology so students get the idea that “it is no longer the old, dungeon style dirty welding but the new technology is clean and safe.”

PMG engineers are specialists in training future welders who will come out of the workshop capable to work in manufacturing, infrastructure, mining, and defence industries once training has been completed. Mr Elias said there is a “huge need for quality trained tradesmen for industries with special requirements.” The demand for skilled welders is increasing particularly for construction projects such as the new airport in Badgerys Creek, freeways and roads being built across NSW and nationally. “Given a huge demand for manufacturing since the pandemic, we have to innovate and be creative to fill the gaps and meet shortfalls in the market,” Mr Elias said. “Having specialist welders will enable Australia to produce our own welded materials without having to rely on imports, and even produce our own materials for export.” Mr Elias said they will be watching out for promising talents, including female students in other schools, who display an aptitude in engineering because the industry is recruiting anyone keen to learn, work and earn.

Safety first for West companies ENTWORTHVILLE Leagues Club, Kellyville Soccer Club and Action Insurance Brokers are the Western Sydney stars in the 2020 Safework NSW Awards. The three diverse businesses each took out Highly Commended in their categories in the annual awards that recognises outstanding achievements in workplace safety across a range of government and non-government businesses. Wenty Leagues came out shining with its


proactive and consistent approach to Covid safety for workers and patrons with fastidious contact tracing, astute Covid marshalls making sure patrons and staff were observing social distancing, and hand sanitising. Action Insurance Brokers, with offices in Penrith and Bella Vista, had as many workers as possible working from home and were fastidious in taping the floors for safe movement of customers and installing safety screen guards to minimise contact between staff and customers.

But Kellyville Soccer Club appears to have been more proactive than others by becoming pandemic safe way back in March when most people were only learning about the disease. Doing their own research on the coronavirus, the club instigated various measures that were well-accepted by all. They included minimising physical contact between players on and off the field, making sure everyone was using hand sanitisers and putting up Covid-safety

Wenty Legaues Club.

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Women’s Big Bash League hits Blacktown


OME of the world’s best female cricketers will showcase their abilities as the Women’s Big Bash League smashes into Blacktown City. Spectators will be treated to an electric atmosphere, big hitting and cracking catches at the Blacktown International Sportspark Sydney, as part of the WBBL’s sixth season, this November. A total of 4 double-header rounds will be played at the Sportspark, with an upcoming double-header open to the public on Wednesday, November 11. Blacktown City Mayor, Tony Bleasdale OAM, said Council is a supporter of women in sport. “Council is proud to be one of the hosting venues for Women’s Cricket, and I look forward to welcoming the WBBL to our great City,” Mayor Bleasdale said. “It is wonderful to see this terrific sport getting the attention it truly deserves. The WBBL always brings great action to the Sportspark and we invite the

community to get behind these amazing athletes. “As with all sporting events we ask that the community remain vigilant with hand-sanitising and social distancing, and we ask that people not attend these events if they develop any flu-like symptoms.” The upcoming double header open to the public is: • Wednesday, November 11. • Perth Scorchers vs. Sydney Sixers (2.30pm). • Brisbane Heat vs. Sydney Thunder (7.05pm). Gates open at 2pm. Each of these games is $10 for adults/concessions and kids under 15 can attend for free. No tickets will be sold at the venue. Tickets are available online only at www. ticketmaster.com.au. For further information about Blacktown International Sportspark Sydney visit www.blacktownsportspark.com.au.

The Woman’s Big Bash in Action.

The case for building trains in Australia  DALLAS SHERRINGHAM HERE is the potential for thousands of jobs to be created in NSW and to support the State’s economic recovery from COVID-19 if more trains were built locally. CEO of Weld Australia, Geoff Crittenden made the call after the major backlash against the State Government for sending rail, light rail and ferry contracts overseas. “Reforming procurement practices in Australia would have deep benefits for local


and national comments,” Mr Crittenden said. Weld Australia is the peak body for welders in Australia. “State government rail procurement practices that support local welders and fabricators would create thousands of jobs, supporting local families and local economies in a post COVID-19 world. It would facilitate technology transfer and drive some of the world’s most innovative research and development.” The call for local manufacturing follows the NSW government’s dismissal of the talents

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of local rail manufacturers, with Premier Gladys Berejiklian saying that Australians were “not good at building trains” and Minister for Transport Andrew Constance saying train manufacturing does not exist in Australia. NSW once had a thriving rail and tram building industry, turning some of the best vehicles in the world. While Mr Crittenden highlighted that NSW had a heritage of building technically advanced train fleets, he also pointed to the potential for future improvements. “With a long-term procurement commitment from the State Governments, rail


industry manufacturers would have the confidence to reinvest in their own capabilities, strengthening the industry from within.” Mr Crittenden said with an extensive local maintenance and repair industry, the cost of whole of life support meant that it made sense to build more trains locally. Having more consistent procurement standards between different states would improve the competitiveness of Australia-based manufacturers, Australasian Railway Association CEO Caroline Wilkie said. Source: railexpress.com.au



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Instagram idea to big business  DALLAS SHERRINGHAM FLASH of inspiration via an Instagram page has become the newest marketplace for Australian made goods by locally owned businesses. Buy Aussie Now started as an Instagram page in mid-March as the nation prepared to shutdown with the Coronavirus. In months it has transformed into a nationwide business and is set to be the online destination for Australians to shop Australian. To date, more than 2000 small and medium businesses have already registered through its website across eight launch categories – home and living, toys and education, apparel and footwear, jewelry and accessories, food and beverage, pets, skincare and beauty, and gifts. Additional categories will be unveiled in coming months. Founder and Managing Director Mitch Catlin said he was thrilled to bring this Australian first concept to market.


Our first thought “My business, like many other Aussies, was hit badly in late March when the marketing sector pretty much came to a standstill,” he said. “I turned to creating a community of other businesses who were stressed and anxious and I was just so overwhelmed with the number of Aussies who needed help and mateship during a tough time. I think the thing that surprised me most during the past few months is just how much wonderful product is made at home but many of us simply don’t know about it. They do now; Buy Aussie Now will be the one-stop-shop that Aussies can trust to buy Australian,” he said. Chief Executive Officer Chris White

said he was honored to be bringing this vision to life. We want shopping Australian to be a longer-term switch for this country. Let’s always make Aussie brands, business and products our first thought every time we shop and not just during difficult periods.” “This will support the nation, families, friends and local communities and keep jobs and investment here,” Mr White said. Mr White said customers would be able to purchase gift cards and participate in a rewards and loyalty program. “We are in the middle of finalising a new digital magazine called ‘Australian Life’.” Australian businesses who list are only charged when they make a sale, with a transaction fee up to 8%, plus payment processing. However, all non-for-profits in Australia, along with any indigenous owned businesses, will not be charged. It will be a fully free service as a community partnership. Aussies can register today – both businesses and shoppers – with a ‘live date’ for the Buy Aussie Now marketplace to be announced in coming weeks. Registration for all Australians is at: www. buyaussienow.com.au

Chris and Mitch.

Interactive art transforms St Marys


ENRITH City Council’s annual place making grants program, Magnetic Places, has been reimagined in 2020 with a walking trail of interactive artworks set to transform the St Marys City Centre over three nights from 22-24 October. Four projects created by local residents for this year’s Magnetic Places: Arts & Con-

nection After Isolation program will bring buildings and quiet corners to life after dark with eye-catching and thought-provoking activations that move, light up and make sounds. A nine-metre spaceship that acts as a canvas for a spectacular artwork, an 8-metre archway carrying your whispered secrets, an interactive coloured light show and a sound

composition projected from speakers are all featured in this year’s program. Penrith Mayor Karen McKeown OAM said the artworks have been made by residents experiencing isolation during the pandemic and are a wonderful celebration of collaboration, creativity and culture during a difficult time.

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Have your say about The Joan HE Joan Sutherland Performing Arts Centre (The Joan), in partnership with Penrith City Council, is inviting local residents and those from surrounding LGAs to have their say in a new survey about our City’s performing arts hub. CEO of Penrith Performing & Visual Arts, Hania Radvan, said The Joan is looking to the future and would like to hear residents’ feedback on topics such as performances, accessibility, amenities and more. “While COVID-19 has interrupted our usual programming at The Joan, we’re excited to embrace this oppor-


tunity to seek community input to reshape our offering,” Ms Radvan said. Penrith Mayor Karen McKeown OAM said that with more than 210,000 residents in the LGA, the survey will provide valuable insights into the tastes and interests of our diverse community - to ensure The Joan has something for everyone on offer. “After nearly 30 years in the heart of our City, I’m proud that The Joan continues to be one of the best performing arts hubs in Western Sydney,” Cr McKeown said. The survey is open for four weeks from October 26 to 5pm on November 23,

2020. Those who complete the survey will also have a chance to win one of 5 x $100 Westfield gift vouchers (T&Cs apply). Following the survey, two community reference groups will be held via Zoom from 10am to 10.45am and 6pm to 6.45pm on Wednesday 9 December. The groups will help The Joan and Council to further understand and explore the themes of the survey and the responses received. To take part in the group, simply tick the box in the survey indicating your interest in doing so. Visit: www.yoursaypenrith.com.au/joansurvey

The iconic Joan at Penrith.

Young buyers head to the Blue Mountains Continued from page 3

Belle Property agent Catriona Swan told local media she noticed at the start of COVID-19 an influx of Sydneysiders moving or renting in the area. In March - and for the first time ever - their Leura real estate agency was asked to lease furnished Airbnb properties for “the stability of a permanent rental” for their owners. “The market is driving it,” she said. “It’s sales and rentals supply and demand. There’s not enough properties and a high level of people wanting to get out of apartments and congested living.” Ms Swan said buyers were searching for options in the “two hour ring” from Sydney and some other capital cities. She said compared to 2019 when it was a 60-40% split between Sydney and local buyers, now it is a 75 to 25% split - three quarters of buyers are from Sydney. “It used to be retirees coming here but

now it’s also families and young professional couples all looking for a better quality of life and to get more for their money,” she says. “Western Sydney now has so much more employment, the transport infrastructure is so much better and technology means people are much more flexible in the way they work, and might work from home a couple of days a week now. “We’re seeing people coming from semis in the inner west and apartments in the eastern suburbs and lower north shore and getting a three to four-bedroom house on a large block for the same money,” Blue Mountains has also seen the volume of sales up by 14% Ms Swan recently sold 8 Railway Parade - a two-bedroom character cottage near the station in Wentworth Falls to a young Sydney IT couple for $890,000. To get something for under a million dollars with a view to the city and 1000sqm of land, ticked all their boxes.

Chief economist at AMP Capital Shane Oliver said the inner city was out of fashion and the new appetite for living further from work would revolutionise the market. “If you can live in the Blue Mountains and only have to come into the city one or two days a week or not at all, then that’s going to revolutionise the Australian property market.” Brendan Coates from the Grattan Institute said it was unlikely Sydney would experience property price bubbles in the near future as “people have been voting with their feet” and moving out of inner-city areas to the suburbs or regional centres. Even before COVID-19 people were moving out and travelling to the city for work but now most people don’t need to go to the city provoking interest in the Blue Mountains. The number of vacant rental properties in the Blue Mountains hit ten-year lows in August dropping to just 49 vacancies or 0.7%.

There were 1448 vacant rentals in the CBD in August down from May when 1796 rental homes sat empty and pushed vacancy rates to 15-year record highs of 15%. Katoomba once drew honeymooners in their thousands, now is proving particularly attractive for young people moving there permanently, driving prices up 22% in the past year and 87% in the last five, but still with a median of just $610,000. The lower reaches of the mountains, where most commuters might find the commuting easier, is also showing strong price growth. Blaxland, with a median of $750,000, has risen 72% in the past five years and Springwood, 60% during the same period to $680,000. Scenic Wentworth Falls has a median price of $715,000, which sits above the overall house median of $680,250 in the Blue Mountains region.

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www.wsba.com.au Health stars recognised at awards THE heroic efforts of NSW healthcare workers who this year faced the challenges of bushfires, drought, floods and the ongoing COVID-19 pandemic have been recognised at the 2020 NSW Health Awards. Minister for Health Brad Hazzard said the extraordinary circumstances of the past year made it more important than ever to acknowledge the achievements of healthcare workers in NSW. Among this year’s winners is an elite team of NSW Health Pathology researchers who established highly specialised COVID-19 testing capabilities at the onset of the pandemic. The team of experts at the Institute of Clinical Pathology and Medical Research Westmead successfully grew the virus from NSW patients, a much-needed step in understanding and containing the virus.

Blacktown’s ‘bloody’ good effort

Networking collaboration a first IN a first for both business networking groups Greater Blacktown Business Chamber president Trevor Oldfield and chamber secretary, Livia Janovics have met with Broken Hill Small Business Association President Dylan Stone and Vice President Phillip O’Keefe to discuss initiatives of

mutual benefit. The Broken Hill group is engaging with successful chambers to assist in expanding its member base and influence. From left: Trevor Oldfield and Livia Janovics of the Greater Blacktown Business Chamber and Dylan Stone and Philip O’Keefe of the Broken Hill Small Business Association.

BLACKTOWN City Council has been named the Councils Blood Challenge champion for 2020. Following a ‘bloody’ good effort from Council staff and the local community with a whopping total of 450 donations, Blacktown City Council took out the top honour for the 3rd year in a row. Of the 450 donations, there were 127 whole blood, 294 plasma and 29 platelets donations, helping to save an incredible 1,350 lives. Blacktown City Council has a strong history in the challenge, being ranked first in Australia in 2019 after an amazing 478 donations were made by staff and the community. To view the results of the Councils Blood Challenge for 2020 visit https://www.donateblood.com.au/lifeblood-teams/councils.

Waste collection vehicle an Aussie first

PCCSmartWasteVehicle_2: (L to R) General Manager Stillwell Trucks Mark Reynolds, SUEZ Collections Residential Manager Mark Muttdon, Sales Manager Mercedes-Benz Stillwell Trucks Shane Boag and Penrith Mayor Karen McKeown OAM cut the ribbon for the new smart waste collection vehicle.

PENRITH City Council in collaboration with SUEZ, Stillwell Trucks and Mercedes-Benz Trucks have launched Australia’s first smart waste collection vehicle. The vehicle is unique due to its innovative steerable rear axle, which allows the large vehicle to operate within the specifications of a more manoeuvrable small collection vehicle. As cities grow and density within city centres change, the demands on essential services need to adapt to the built environment. Penrith City Council has long been a leader in waste services and in true Penrith style, this innovative reimagining of the traditional garbage truck continues that legacy.


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Start-up newspaper for Parramatta ParrIaMmEaSttA

Voice of Australia’s

e city most progressiv

ISSUE 2 | October




ICITY FEEL THE EELECTR unity. Parramatta comm is sweeping the and footy fever Parramatta start their 2020 NRL the IT’S finals time er 3, versus ‘’eelectricity’’ as on Saturday, Octob m. You can feel the at 7.50p against Melbourne finals campaign , at Suncorp Stadium Brisbane, Melbourne Storm

of POLICE NEWS: Spate attacks: 12 random punching


pricing AUTO: Mazda reveals 17 for the new BT-50:

rmation CITYSCAPES: Transfo track: 13 of Parramatta on

TIME TO SPARK Special feature:


crats NEWS: NBN bureau holding us back: 3

to locals Parramatta, known s cuisines. for diverse and deliciou

ts on cafes and restauran All your favourite Street, Street, Macquarie Eat Street, Phillip for business great City are open and across our and to welcoming you and looking forward your loved ones! Support your favourite s. #GOLOCAL local businesse

Pass it on!

ARRAMATTA has a new quality newspaper, The Parramatta Times. The Parramatta Times has been developed in conjunction with respected Western Sydney media company, Access News Australia, publishers of Western Sydney Business Access (WSBA). As the regional heart of Greater Western Sydney, Parramatta is the driving force and economic heart of Australia’s third largest economy. With a GRP topping $27B PA Parramatta boasts a dynamic property sector, thriving retail trade, vibrant dining and entertainment scene, health employment sector, growing list of visitor attractions and an expanding education sector. Parramatta is a diverse community of over 200,000 people. The Parramatta Times is the print and digital media resource that enables residents and visitors to better engage with the city’s diverse community, its progress, business sector, opportunities and lifestyle.

out more Scan here to find atparramatta.com

Editor, Michael Walls said The Parramatta Times is a quality media voice that champions local businesses, community interests and the informs the city’s diverse community. “With so much happening in Parramatta it’s ridiculous that there has not been for some time a dedicated independent printed newspaper to showcase our city to residents and visitors,” said Mr Walls. Mr Walls said The Parramatta Times is produced by local journalists with years of experience covering Parramatta. “Through my association with WSBA and other projects we’ve developed a strong relationship with the city and its people over many years. The Times is created by journalists with many years’ experience in reporting on Parramatta for major news organizations. Our local knowledge is second to none.” President of Parramatta Chamber of Commerce, Schon Condon said the Parra-

matta Chamber remains staunchly behind the operation of an independent Parramatta newspaper. “I have made that statement and will make it again. With the abandonment of the majors the time is both right and ripe! Thus we believe that all of Parramatta’s major players the Chamber, The Council, Universities and others should stand behind the creation of a paper for the city that says what the City is saying not what wea re being told to think by outsiders.” The Parramatta Times is the media partner for the Parramatta Chamber of Commerce and will be published in print and digital formats. For a short time, The Times is offering foundation advertiser packages for businesses looking to reach Parramatta diverse community. Email: julie@accessnews.com.au Visit: www.parramattatimes.com.au

Most important Mo you’ll ever grow USTRALIA’s leading men’s health organisation, Movember, is reminding Aussies that in 2020, it will be the most important Mo you’ll ever grow. In what has been a tougher year than most, the charity is calling on Mo Bros to unite, farewell the follicles and shave down on October 30, to raise funds that will stop men dying too young. Now in its 17th year, the annual Mo-growing campaign encourages ‘Mo Bros’ and ‘Mo Sisters’ across the country, to rally


in support of Movember’s cause areas; men’s mental health, suicide prevention, prostate cancer and testicular cancer. Movember’s APAC Country Director Rachel Carr said: “If there’s ever been a time to embrace Movember and shed those lockdown beards, it’s now, in 2020. It’s been an incredibly difficult year for men, which makes this year’s campaign our most important, yet. “Research conducted by Movember shows us the effects of the pandemic on men’s mental health in

particular, is concerning, and is still far from over. Job losses, relationship stresses and social isolation are taking a toll. We’ve been working hard to fast-track digital mental health resources, to address the need. “Every donation, no matter how small adds up. Signing up for Mo-season is also great way to stay connected within your own social circles. It’s been shown that supporting others can improve your own wellbeing.” Visit: www. au.movember.com

GET TECHNOLOGY SUCCESS Get a lot more than your average IT Support Provider Build a strategic relationship with a next generation Technology Success Provider that works with you to achieve your business goals.

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Arrange a Time to Discuss. Call us 9114 9747 WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020



Made In The West


Scenes from last year’s gala event.

Showcasing Western Sydney on screen Our own short film festival prepares for gala awards night ADE in the West Film Festival is making preparations for their 9th annual gala awards night and short film festival on Saturday, November 21 2020, celebrating the work of Western Sydney filmmakers. Artistic Director Ross Page founded the festival in 2012 after an impromptu screening night for Western Sydney University graduate films attracted over 120 people to the event at the Roxy Hotel in Parramatta. Now located at EVENT Cinemas in Liverpool, the festival attracts almost three times that number and for the first time this year, Made in the West is also bringing the red carpet experience to online audiences on November 28. Ross says: “As a film producer myself, I know that having an opportunity to screen your work in front of a live audience is such an amazing feeling and a fundamental part of the creative process”. Made in the West brings the glamour of an industry awards night to Western Sydney filmmakers, with red carpet interviews, cast and crew photographs, networking opportunities, and this year a larger festival program than ever before with 28 short films included in the festival line-up. “After such a challenging year, we’re looking forward to rolling out the red carpet and celebrating the creative work of Western Sydney filmmakers later this month”. The 2020 festival will take place on Saturday, November 21 at Event Cinemas with a 2.5 hour short film marathon open to the public, commencing at 8pm. Tickets are free and available via www.madeinthewest. com.au


Panel of industry professionals Manager Misty McPhail, says that this year’s festival will have social distancing measures in place, and with a smaller audience and split-cinema format, they’re confident they can keep everyone safe. “We’re running the festival in two cinemas this year, essentially dividing the audience in half, so one screening commences at 7pm for VIPs and special guests, then the second marathon screening commences at 8pm for filmmaker guests and any short film fans who would like to attend”. For the first time this year, the festival will also host an online festival one week later on Saturday, November 28 featuring all 28 finalist films in a 3-hour marathon festival screening, with highlights from the red car-


pet and filmmaker interviews and awards. Viewers at home can vote for the inaugural 2020 People’s Choice Award. Tickets are $5 + booking fee. “We’re really excited about our plans to expand online this year. We think Western Sydney films deserve to be seen and Made in the West is the perfect way to deliver them to more people than ever before, locally and globally,” says Ross. Finalists will compete for trophies including the Best in the West Award, Best Student Film, plus individual category awards for Best Director, Screenplay, Cinematographer, Editor, Sound Design, Original Score, Actress and Actor. Film submissions are judged by a panel of industry professionals, including wellknown Western Sydney creatives such as Bryan Brown, actress Maha Wilson, director Julie Kalceff and Dr Craig Morgan from the Australian Guild of Screen Composers.

Ass a film producer A myself, I know that having an opportunity to screen your work in front of a live audience is such an amazing feeling and a fundamental part of the creative process”. – Ross Page. “I’m delighted to be connected with Made in the West Film Festival for the third year in a row” says Morgan. “Music in film is very important – it sets the mood, gives clues of the unknown and can improve the emotional connection.

Successful screen-music lifts a film to the next level and can make an unforgettable connection between you and the viewed experience”. Since 2012, Made in the West has attracted over 500 short film entries made by filmmakers across the greater Sydney region. Blacktown has revealed itself as a hotspot for emerging filmmakers, with LGA representation from Canterbury-Bankstown, Macarthur, Parramatta, Penrith and The Hills Shire now also on the rise. “There are some great films being made here in Western Sydney right now and Made in the West Film Festival is providing a platform for those local stories to be seen by a wider audience,” said Ross. All films featured in the festival include cast members, crew members or locations from Western Sydney. See madeinthewest.com.au for more.





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Local Business Awards Winner’s feature - check out these local businesses

www.thebusinessawards.com.au | www.accessnews.com.au WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020


2020 Sydney Hills Local Business awards

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Local Business Awards win for all “A HUGE success.” That is how Steve Loe described this year’s Sydney Hills Local Business Awards following the spectacular awards ceremony held on October 19. “It was a magnificent, highly emotional night for all concerned,” the Awards founder and Precedent Productions Managing Director said. “Not only was the event a huge success, but the entire program was our best ever.” Mr Loe said the presentation ceremony, held at Hornsby RSL Club, was emotional and heartwarming as winners took to the stage to receive their trophies. “Some speeches were hilarious while others were tear-filled,” he said. “The one thing they all had in common was the genuine gratitude all recipients felt towards their staff, family, friends, customers and supporters.” Western Sydney Business Access was on hand to capture all the excitement as the finalists in each category were announced

and, the official media partner for the Sydney Hills Local Business Awards, will publish a winners’ feature, that recognises all category winners from the presentation evening. “The awards are only possible with the support of our Major sponsors: NOVA Employment and Rouse Hill Town Centre

and Support sponsors: Hornsby RSL Club, Castle Towers, Stockland Baulkham Hills, Winston Hills Mall, White Key Marketing, Castaway Forecasting and the Sydney Hills Business Chamber.” Mr Loe said. “I would like to thank them for their support of the awards, which proves their

commitment to their community and the businesses that thrive there.” Mr Loe also thanked Hornsby RSL Club for providing such an outstanding venue for the event. “I’d like particularly thank the amazing staff for providing such wonderful service and excellent food, which everyone thoroughly enjoyed. “My special thanks also to the Hornsby RSL Club management team for their support and hard work in ensuring the presentation night was a success. “I would also like to acknowledge the fabulous entertainment provided by Stefanie Jones, Aaron Tsindos and Monique Montez and our amazing and ever-professional MC Paul Hancock.” Businesses can register for the 2021 Local Business Awards at www.thebusinessawards.com.au For more information about the Local Business Awards program, call Precedent Productions on 8363 3333.

This year’s Hills Local Business Awards winners.

Bosetti Blinds a proud winner INCE their formation in 2010, Bosetti Blinds Shutters Awnings has been serving the Hills and greater Sydney areas with quality product, exceptional service, and value for money. When it comes to all types of window furnishings, Bossetti is an award winning business that started 10 years ago as a franchise with the director Jay Armstrong running the business solo. The business is now a stand-alone company with a solid team of eight full time staff, servicing both residential and commercial markets. The team includes Chad Thompson as sales consultant.

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Chad has 25 years industry experience, Jane Armstrong with 25 years sales and marketing experience, Karen Steenson with 35 years of business management experience within the building industry and Paul Kazcor with 20 years of excellent workmanship when it comes to installing the products. On the back of growth over the recent years Bosetti has expanded the team to include Mirjana Disibio, Leisa Lisciotto and Brett Van Nesch. To be recognised as an award-winning team based on outstanding service and trade within the Hills district is a huge achievement for the Bosetti team.

Under the leadership of Jay Armstrong, the team has built a business and a well-recognised brand based on integrity and honesty. Customer service is at the forefront of everything the business does. “We are grateful to have such a strong community following of loyal customers and commercial partnerships that continue to refer us to their family, friends and colleagues,” said Jay. Visit: www.bosetti.com.au WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020



2020 Sydney Hills Local Business awards


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2020 Hills Local Business Awards WINNER’S HONOR ROLL Category Antiques, Art, Crafts and Gifts Automotive Services Bakery/Cake Shop Beauty Services Cafe Early Childhood Centre Education Service Fashion Shop Fast Food/Takeaway Fitness Services Florist Hairdresser Health Improvement Services Interior Design / Styling Jewellery Store Most Inclusive Employer New Business Performing Arts Pet Care Pharmacy Professional Services Real Estate Agency Restaurant Service & Trade Sole Operator Specialised Business Specialised Retail Business Travel Agency Business Person of the Year Youth Award Business of the Year


Business Name Belinda Nadwie Mal Cutler Smash Repairs The Bakehouse - North Kellyville Square Australian Skin Clinics - Castle Towers The Burrow Cherrybrook Only Early Learning Centre The Hills Learning Centre Foot Locker - Rouse Hill Town Centre Sandwich Heaven - Winston Hills Mall Build A Body Bella Fiore Floral Designs Lavish Hair and Beauty Bar - The North Village Salts of the Earth Dural Inspired Spaces Designs Robert Cliff Master Jewellers - Castle Towers Coco Cubano - Rouse Hill Pinot and Picasso Rouse Hill Jack Daniels Magic To Believe Pet Resorts of Australia - Dural Mullanes Pharmacy - Stockland Baulkham Hills Norwest Recruitment Raine & Horne - Baulkham Hills OSSO - Rouse Hill Town Centre BOSETTI Blinds Shutters Awnings Versatile VA SummitCare Lena Kasparian Flight Centre - Castle Towers Jack Daniels, Jack Daniels Magic To Believe Cheyena Lee, Quinn Care OSHC Norwest Recruitment





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Centre - Only Early Learning Centre Norwest Contact Person - Kelly Williams- General Manager Phone - 0296808381

Email - info@onlyelc.nsw.edu.au Address - 7 Columbia Way Baulkham Hills 2153 Facebook - @Onlyelc

Summit Care a trusted aged care provider for over 50yrs focusing on healthy ageing and active living lifestyle. The interiors capture the luxurious feeling of a beautiful hotel and incorporate relaxing communal living areas where you can gather with others, socialise and entertain. There are also peaceful nooks where you can enjoy your own company and a quiet moment. Our home’s exterior and gardens have been crafted to sit VXEOLPHO\ LQ WKH VXUURXQGLQJ ODQGVFDSH ± ZH RႇHU DUHDV dedicated to relaxing with family and friends, a children’s play area and putt-putt golf course, a rooftop garden and a purpose-built men’s workshop area. If you would prefer to spend your time inside we have a media room, library, cafe, in-house entertainment, hairdressing services, wellness rooms and so much more. Residents of SummitCare Baulkham Hills Aged Care are well supported by a caring and professional team. You can expect: z A clinical team on-site 24/7 z Guest & family rooms for overnight stays* z Behavioural support programs z Innovative fall prevention technology z CCTV z WiFi accessible z Additional services The home is ideally located near public transport and popular Stockland shopping centre. Residents, their families and visitors can enjoy a strong connection with the local Baulkham Hills and surrounding communities. Couple suites available, Concessional and DVA clients are all welcome

To book a tour, contact our friendly team today 5 Bass Drive, Baulkham Hills NSW 2153 Phone 02 8865 3600 Fax (02) 8865 3630 Baulkhamhills@summitcare.com.au www.summitcare.com.au



2020 Sydney Hills Local Business awards


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Western Sydney Recruitment Specialists Norwest Recruitment wins Business of the Year 2020

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Human Resources Tech and Digital Sales and Marketing S Supply upply C Chain hain a and nd L Logistics ogistics




Accounting & Finance Allied Health/Medical Business Support C Customer ustomer S Service ervice

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“What an honour to win overall Business of the Year 2020 and to be amongst such prestigious and worthy finalists. Thank you to the Local Business Awards and all sponsors of the awards.” - Erica Westbury, Managing Director.

Call today 8853 4111 or email recruit@norwestrecruitment.com.au. Visit www.norwestrecruitment.com.au

THE BURROW “Your third space”




The Burrow Cherrybrook was established in July 2018 in The Appletree Shopping Centre in Cherrybrook. The Burrow is run by local Hills District mum Christine Camilleri. Christine’s vision was to create a space away from the main drag, a hideaway as such, where members of the local community could enjoy great quality food and beverages in a relaxing environment.

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Winning the award for Sydney Hills Most Outstanding Cafe has been one of the most humbling yet exciting things we have ever experienced and we do not have enough words to express our gratitude to our staff, local community and businesses.


“The ultimate vision for The Burrow is to be that ‘Third Space’, the first being home, second being work and the Third Space being that somewhere in between that you can escape the hustle and bustle of everyday life.” Ê Focused on sourcing fresh ingredients from the local markets and producing simple but excellent quality food for all our customers to enjoy.

Trading Hours Monday – Wednesday 7am-3pm Thursday 7am – 8pm Friday & Saturday 7am – 8.30pm Sunday 8am-2.30pm

Ê The Burrow likes to constantly evolve its menu, usually seasonal, creating new and exciting dishes, while always maintaining our fresh food standards and keeping the ‘oldies but goodies’ such as our famous French Toast on the menu. We also have a great kids range and pride ourselves on being a family friendly environment. Ê In the last 12 months, The Burrow has developed a catering arm to the business delivering delicious breakfast, brunch, lunch and dinner options to local businesses, functions or parties. “We have an extensive catering menu, available on our website, and we always try to accommodate additional requests from the customers”.

Please visit us www.theburrowcherrybrook.com.au or on facebook or Instagram or don’t hesitate to call on 0299808010 for all bookings and enquiries. WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020



2020 Sydney Hills Local Business awards


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Relieve skin and respiratory symptoms with salt therapy at Salts of the Earth.

Salt therapy is a natural and non-invasive therapy that can help relieve the symptoms of a wide range of respiratory and skin conditions such as asthma, eczema, hay fever and a cold or flu.

My mission is to get \RXU LGHDO FOLHQWV WR ¿QG you online. Increase your visibility and brand awareness.

Salts of the Earth Dural 11/286 New Line Rd, Dural NSW 2158 BOOK NOW: 02 2 9651 4396


WHO WE WORK WITH: We work with small Australian service based businesses, which are in a growth phase. You don’t need to hire a full-time marketing coordinator. We are versatile and provide vital support to facilitate business growth at the times when you need it, whilst reducing the pressures of running a small business.


E CA HOW WE WORK: Our goal is for everything we create, produce, reAW port, communicate and ARDS develop, including buildWINNER FINALIST SYDNEY HILLS ing and maintaining lasting relationships, be representative of our mission to be ethical, transparent, authentic, packed with integrity, collaborative, and outcome-driven to provide a second to a none service experience.



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WHAT WE DO: At Versatile VA - We (Deb and her small WHDP RI VXE FRQWUDFWRUV RႇHU D EURDG range of outsourced marketing solutions, including: z organic social media management z strategy planning z online systems training z content creation (including branded imagery, writing articles, blogs and business documentation) z Accountability coach - I will follow you up and see that you are hitting your targets.

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Deb Ricketts Owner and Online Business Manager email: enquiries@versatileva.com.au mobile: 0405 567 835 Versatile VA, Castle Hill, NSW, 2154 Australia www.versatileva.com.au Book in a free 15 min discovery call via website or FB.

Hills District Leading Wedding Florist 0414485749

clare@bellafiore.com.au www.bellafiore.com.au Castle Hill, 2154

• Fresh Bouquet of Flowers • Wedding Packages • Fresh & Artificial Flower Crowns • Fragrant Handmade Candles • Baby Showers & Christenings • Dried & Preserved Floral Arrangements WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020


2020 Sydney Hills Local Business awards




We offer an extensive range of quality window furnishings, outdoor and security products both for residential and commercial properties. A trusted brand transforming homes in the Hills district for over 10 years.


1300 997 409 www.bosetti.com.au

MCS Mal Cutler Smash Repairs

2 Hoyle Ave Castle Hill, New South Wales. Australia Call 96801747

We are a quality smash repairer located in Castle Hill. We are the new owners and we take pride in ensuring our work is of high standard. My name is Frank Scuglia and i am the new owner of Mal Cutler Smash Repairs. We pride ourselves in quality work and friendly customer relationships. We deal with all the major insurance companies and we also do private work.



Automotive repair centre 20



2020 Sydney Hills Local Business awards






We are a Personal Training studio who have helped thousands of clients, from sustainable weight loss, fat loss, optimal fitness, to gaining a better understanding around training and nutrition.


Build A Body is a family run business that caters to all who want to improve their health and lifestyle, whilst embracing an enjoyable, balanced approach.

‘Build the best version of yourself’ is our motto and our ‘why’ – we’re truly passionate about every client experiencing their best version of themselves and achieving real results.

Get started today with our introductory offer, two sessions for $20.

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David Copperfield “So proud to have Jack Daniels in Australia� Gareth McCray - 2CH Radio “A True Showman� Lara Vella - Today “Im Speechless� Eric Bana “Mate, I was watching so Closely� Sophie Monk - The Celebrity Apprentice Australia “OMG You are incredible� Australian Air Force “Best Magic we have seen�


Unit 7, 242 Newline Road, Dural. w: www.buildabody.com.au p: 02 9651 6230


Jack DanielS

Phone: 0410 639 773 www.magictobelieve.com | info@magictobelieve.com

The Hills Learning Centre specialises in learning difficulties and special needs, for students 4-18 years of age; learning support, mentoring, parent support and developing skills for school readiness.

We offer a very positive and personalised learning intervention, mentoring and support. Our students are supported to build on their own personal best each session. This approach results in a more positive self-esteem where the children feel that they CAN do it. Our mantra is I CAN... I CAN and the skills the children learn will set them up to be life-long learners. 8F BU .VMMBOFT 1IBSNBDZ BSF QBTTJPOBUF BCPVU PVS QSPGFTTJPO BOE CFMJFWF JO B IPMJTUJD BQQSPBDI UP IFBMUIDBSF JOUFHSBUJOH NPEFSO NFEJDJOF OVUSJUJPO BOE OBUVSBM SFNFEJFT 0VS DVTUPNFST BSF USFBUFE MJLF BO FYUFOTJPO PG PVS GBNJMJFT BOE BT TVDI BSF USFBUFE CZ OBNF 8F BMXBZT HP PWFS BOE BCPWF UP CVJME USVTU BOE MPOH UFSN SFMBUJPOTIJQT UP IFMQ JNQSPWF UIF MJWFT PG QFPQMF XJUIJO PVS MPDBM DPNNVOJUZ



We are situated in Castle Hill and are open 6 days a week; Monday to Friday 8am-8pm and Saturday 8.30am - 3pm.



Business Focus - The Royce


Scenes of the Royce at Penrith.

Modern community living at The Royce S one of Australia’s most exciting and fast-growing regions, Greater Western Sydney is a great place to live, work and retire. This vibrant energy is exactly what you can expect at The Royce Retirement Living and Aged Care, Penrith – a truly exceptional modern community. Nestled at the foot of the Blue Mountains and conveniently within walking distance to Penrith Panthers World of Entertainment, The Royce is community-first and proudly Penrith! It’s a major factor in naming The Royce after Brand Ambassador Royce Simmons, a Panthers rugby league icon and an upstanding member of the community. Proudly associated with the Panthers name and heritage, The Royce isn’t afraid to be an industry game-changer. Backed by the 30-year experience of Tulich Family Communities, The Royce offers contemporary residential living and leading Aged Care in one spectacular setting.


A new height in luxury retirement living, The Royce’s showcase of one, two and three-bedroom designer apartments will impress. Oversized and generously proportioned,

each light-filled haven strikes a mix of innovative design and luxe details including quality timber flooring, high ceilings, ducted air-conditioning and secure underground parking.

With breathtaking views on offer, extra-large balconies and alfresco areas will also make everyday entertaining easy. You’ll also feel a modern refresh in The Royce’s vibrant community. Here, it’s all about the freedom to do as much, or as little, as you please, with state-of-the-art facilities and services to enhance everyday living. From the convenience of a daily concierge service and a modern gymnasium, hairdresser and beautician on-site, to the buzz of Café Royce and a resident-run honesty bar, you’ll genuinely feel at home and welcomed. Designer 2-bedroom apartments in Stage Two at The Royce are available now and selling fast! Starting from $635,000, plus take advantage of no refurbishment fees and no stamp duty. Discover a new height of modern retirement living at The Royce. Book a VIP inspection today. Call 02 4744 6000 or visit www.theroyce.com.au.

The home of jobs in Western Sydney. Connecting businesses with job seekers directly l l l l

48,000 Facebook followers Build your own resume Media support programs Multiple packages available

www.jobswesternsydney.com.au www.facebook.com/jobswesternsydney 22



November 2020 Digital edition: www.issuu.com/accessnews


We’re in the Business of Travel

Forget cruising - caravans rule My first experience caravanning was one to remember  DALLAS SHERRINGHAM E have all made solemn vows not to something, only to break it one day and have the time of our lives when finally, did try it. Such was my dismissal of caravanning as a holiday - I tried it once as a teenager, crowded into a tiny family caravan at Terrigal while it poured rain – and I vowed never to do it again. The onset of the COVID-19 Pandemic changed all that for me and million other Aussies who normally go cruising every year. Suddenly our yearly adrenaline rush was cut off and we sat around gloomily contemplating life without Deck Chairs, Island Night, Gourmet Meals and Days Ashore. My wife Sharon came up with the light bulb idea of hiring a motorhome and heading off around Australia. We arranged a Jayco model from Lets Go Motorhomes, the new startup company which is attracting a lot of business due to very competitive long term rates. It cost us a bit over $5000 to rent a motorhome for seven weeks, which was compatible with our cruise fares each year. Motorhome and caravan rentals and purchases in Australia have boomed in recent months as the nation contemplates a future without international travel and cruising. We packed it up with far too many clothes and lots of extras we really didn’t need and headed north, scraping into Queensland two days before they shut the border. Our destination was Broome, but daily checks of the news told us WA was out and the Territory was unlikely. So, we changed direction at Winton and headed for Palm Cove for three nights. It was so much fun, we stayed nearly weeks at the NRMA Caravan Park, right on the beach. It was a real learning experience. Caravanning, like cruising, is a social experience where people mix freely with no pretensions. We made a lot of friends along the way and if you are thinking of taking up


Australia is taking to the road in record numbers.

caravanning and staying in van parks, you need to be able to mix socially. Now, a warning: some caravan owners love nothing better than discussing their latest adventures over an hour or two and others like to discuss the “mechanical” side of caravans and will tell you with your Jayco has the wrong tyre pressure or the “bolts of the fandangle need attached to the bomboogle”. It’s all gobblygook to me, but I just agreed with whatever they said and got on with it. Free camping is all the rage at the moment which means nights out in the wilderness with no power or toilets, but

Our Jayco Motorhome at stunning Camp Kanga, Proserpine. WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020

we decided to stay in van parks and the powered sites ranged from $30 to $60 per night. We booked ahead on the phone, just like booking a motel room and never had a problem. The two best van parks were Palm Cove for its location and Big Four at Cannonvale which has Australia’s biggest water park in a campground. The motorhome seemed restricted in size when we first started out, but after a few days we were used to the setup and the annex made it so much easier. Let’s Go Motorhomes supplied two foldup chairs and a table and they made our holiday so much more enjoyable.

Setting up each day involved connecting the electricity to the mains, the water inlet on to a tap and the wastewater outlet into a pipe. We had it down to about two minutes at the end after a ridiculously silly start on the first day at Gunnedah. Now I am a caravanning convert, and I should have been enjoying it all these years. And to top it all off, I came back to the Central Coast and bought myself a secondhand caravan and booked a month in Palm Cove next year. Details: www.letsgomotorhomes.com.au

Sitting round the campfire.



 DALLAS SHERRINGHAM REALLY GOES OUTBACK HERE is a legendary area south of Darwin known as the “Never Never” which is now lost in the ever-changing mists of time. In the early 1900s a lady wrote a book about life in this part of the Northern Territory and it went on to sell more than one million copies worldwide. Such was the power of Jeannie Gunn’s “We of the Never Never” that it became standard reading for every young Australian. It was made into a movie in 1982 starring Angela Punch McGregor. The Never Never was that region south of Katherine that contained just a handful of people and no white women. It is still possible to walk in the footsteps of Ms Gunn, who lived to the ripe old age of 91 and became a champion of struggling returned servicemen from the Great War. She was no ordinary lady: she matriculated from Melbourne University and became a teacher before marrying Aeneas Gunn. Aeneas, boss of the 5000 square kilometer Elsey Station was known as The Maluka by the Aboriginals who worked for him as stockmen and servants. The book is famous for its characterizations and its depiction of life in what was essentially a wilderness area. Characters such as the Dandy, the Fizzer, the Quiet Stockman and Cheon the Chinese cook all leapt from the pages and were based on real people. The book later became


Historical photo of Elsey Station.

controversial because of the depiction and treatment of Aboriginals. Recently I went to the Never Never in search of remnants from the book and the extraordinary life of the only white women south of Katherine in 1900. In the book, Ms Gunn describes the journey between Darwin and Pine Creek by train. The station where she was confronted by chauvinistic bushmen trying to Continued on page 25

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Portrait of Aeneas Gunn, the Maluka.

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T ravel AC CE SS

The emotionally moving Elsey cemetery.

talk her out of continuing her epic trip is still there and is now on the National Trust register. From Pine Creek, she headed south on horseback to “the Katherine� which was tiny settlement of just four people. She eventually made it to the front gate of the station which was 70km from the homestead. Today, the Elsey station still exists, in part. It is owned and managed by the Northern Land Council as a working cattle property and a tourist attraction. We know the region more famously as Mataranka, a town that group up alongside the Northern Australia railway. The nearby hot springs draw thousands of visitors travelling along the Stuart Hwy. In the centre of town are statues of Aeneas and Jeannie and some of the streets are named after characters from the book.

I drove for several kilometres Travelling south from Mataranka there is a turnoff to Elsey Cemetery. I drove for several kilometers along a sealed road and eventually came to the impressive homestead burial ground. Walking around the site, it is very moving to see the headstones of characters

Stone cairn on the site of Elsey homestead.

Statue of the Gunns in Mataranka.

Pine Creek railway station.

from We of the Never Never, including the Maluka, and to realize that they never left this wild part of Australia. Aeneas Gunn died of malarial dysentery after just a year at the Elsey and the broken hearted Ms Gunn returned south to live out her life in the suburbs of Melbourne, never to return to the Never Never and never to marry again. A short drive from the cemetery is the original homestead site. A stone cairn and some old photos depict the site but there is no sign of the homestead. Built of wood, it


would have been eaten out by termites many decades ago. I have to admit it was a desolate, uninspiring place. How people made a life there is beyond comprehension in these days of air conditioners and refrigerators. The old homestead comprised of several wooden shacks, a cookhouse and a storage shed. Once a year a wagon load of supplies was delivered at the homestead. Yet, people were happy in that wild, untamed place. And through the book they get to live on forever.

Today, the term Never Never has lost much of its meaning. The Stuart Hwy, once just a track through the bush beside the overland telegraph is now packed with huge three trailer road trains and thousands of caravans. If you are travelling the North Country, please take the time to visit the Elsey. Standing there surrounded by giant termite mounds with only the sigh of the breeze in the stunted trees and shrubs and the water shimmering in the billabong, you will get a sense of what it was like to live in the Never Never. (Note: A free copy of the book can be downloaded at www.gutenberg.org Words and images: Dallas Sherringham. Feature supplied by: www.wtfmedia.com.au


T ravel Time to explore NSW AC CE SS

Plenty of options to tour your own backyard HE NSW Government is calling on all Sydneysiders and NSW residents to be a COVID safe tourist in their own backyard and support local businesses by booking tours and visiting attractions. Minister for Jobs, Investment, Tourism and Western Sydney Stuart Ayres said NSW residents could help reboot the state’s visitor economy by hitting the road for a shortbreak, taking a Sydney ‘playcation’, or even making the most of a day trip. “There’s something special about being a tourist and giving yourself permission to enjoy experiences that we usually reserve for holidays,” Minister Ayres said. “Treat yourself to a ‘playcation’ around Sydney and NSW – take a guided tour, book a hotel stay, dine at a special restaurant, or visit a local attraction. “We all want to make a difference by staying and spending locally, so let’s enjoy all corners of NSW and jam-pack our itineraries with NSW’s finest experiences. “You’ll be rewarded with the diversity and beauty of our state and make a huge difference to our tourism businesses that are doing it tough.” The NSW Government is releasing two new tools to inspire holidaymakers and help them ‘value-add’ to their stay: • An interactive ‘Love NSW’ map that allows travellers to search for and identify tourism experiences based on theme. Users can also find experiences within three hours’ drive of a selected location, or zoom in to street level to see links to even more tourism businesses (www.lovensw.com.au)



Popular Terrigal Beach.

• A series of new Sydney ‘playcation’ itineraries highlighting the luxury, family, outdoor adventure, foodie, culture, romance and wellness experiences on offer across the CBD and Greater Sydney (www.sydney. com) Trends in holiday planning show that the top three types of holiday Australians will take in the next 12 months are a road trip (68%), a trip to visit friends and family (66%) and a trip to the countryside (65%). “Recent research shows that, compared

to pre-COVID, travellers are 76% more likely to support local businesses and communities, and 68% more likely to visit parts of Australia they haven’t been to before,” Mr Ayres said. “We’ve all had our lives on hold for six months or more, now’s the time to get out there, enjoy our NSW stories, landscapes and experiences and turn 2020 around together. “Now’s the time to support our local tourism operators but it’s not a time to be complacent.”

Visitors, locals and businesses are reminded to stay COVID safe during the school holidays by maintaining social distancing, good hygiene and staying home if unwell. Holidaymakers are encouraged to phone ahead to confirm bookings and check local conditions with business operators. For more information www.nsw.gov.au/ covid-19 For travel inspiration: www.visitnsw.com and www.sydney.com




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Family Business

With David Pring

Welcome Family business sector needs tax boost to emerge from COVID-19

Welcome to KPMG Family Business feature articles. If you would like to discuss these articles or how KPMG can help with your business please feel free to contact me on 9455 9996 or davidpring@kpmg.com.au

 ROBYN LANGSFORD  BRENT MURPHEY T is often said that the Small to Medium-Sized Enterprise (SME) sector is the engine-room of the economy. But it is not an overstatement to say that family business is the very foundation of the global economy. Did you know that family-owned enterprises account for two-thirds or more of businesses globally, contributing 70 to 90 percent of annual global GDP and 50 to 80 percent of employment? That being the case, it is surely important that during a global pandemic, any unnecessarily burdensome rules or taxes get looked at carefully, and any possible mechanism to give the sector a welcome boost are considered. Australia could certainly do with a fresh look at its tax rules regarding the family business sector. In many ways we are an outlier, as the KPMG Private Enterprise Global Family Business Tax Monitor demonstrates. The key difference between us and most other countries is the tax treatment of succession planning. This is always a thorny subject – transferring a business which has been a lifetime’s passion can be incredibly stressful for anyone, no matter their love for, and trust in, the next generation taking over. So, it does seem strange that, relative to most of the 54 countries covered in our report, Australian tax law makes it more difficult for this transfer to take place while the original owner is alive. The transition of management control to the next generation should be discussed openly, so that the company can be managed in a stable manner after inheritance. But in Australia there is a systemic bias that favours families to hold on to wealth until death, rather than having a lifetime ownership transition to next generation. Even where the family wants to transfer the operational reins of the business, sometimes it can be difficult to align at the ownership level because of the potentially significant tax costs in transferring during lifetime. The transfers of family businesses, depending on the business structure, can result in very different outcomes.


The long-term success of a family business depends on many factors, led by having a clear governance structure”.

While capital gains tax (CGT) kicks in on lifetime transfer, there is no inheritance or gift tax upon death. Compared with our relatively generous CGT rules for main residence properties, the treatment of transfers for succession purposes seems inconsistent. CGT is not the only troublesome tax issue. Family businesses are subject to income tax, the goods and services tax and multiple employment taxes, among others, and of course taxes often vary between states. Overall, compared to many other countries in our report, Australia has a complex tax system with considerable onus on compliance. Now would be a good time to review our family business tax system. As with all businesses, the coronavirus has become an accelerator for confronting difficult planning and decisions that may have been deferred before. Succession is one of them. The pandemic has squeezed the decision-making cycle – traditionally, families have tended to be very deliberative and


reflective, taking their time in making decisions with respect to their businesses. But in the new reality businesses are quickly realizing that they need to act more quickly and become more agile. There is a new sense of urgency about how they prepare for the future. Around the world, businesses are contemplating post-COVID-19 increased taxes at some point to repay the deficits. For families already contemplating transferring assets, the prospect of potentially higher taxes has moved wealth planning up to the front burner. Of course, managing the tax liability is just one aspect of successfully transferring the family business. The long-term success of a family business, as detailed in our report, depends on many factors, led by having a clear governance structure. We would reemphasize the importance of putting in place a family constitution and council so that roles, management parameters and decision-making processes are clearly defined.

Another issue is that with business founders living longer, they may not want to relinquish control of the business as early perhaps as they once did. Where the next generation wants to take over the business, this can create family tension between the founder who may be hanging onto the business longer, while the millennial child is keen to get moving with business because they don’t want to be there when they are 70-75. Such tensions will always arise. But the tax system should not exacerbate them, and Australia’s system needs reform. While the recent Budget was more concerned with the immediate stimulus needs of the economy, we hope that the May Budget may be the vehicle for longer-term structural reform – with family business at its centre. First published by Robyn Langsford, Partner In Charge Family and Private Clients KPMG Australia and Brent Murphy, Partner, Enterprise, KPMG Australia on KPMG Newsroom on October 21, 2020.


Family Business


Sustaining the family business Why are family CEOs delaying their retirement plans?

 MASRY JO FEDY S we begin to grasp the implications of the new reality, it is clear that many family CEOs are facing a watershed moment and may need new thinking about the future of their business. The pandemic has been the greatest health and economic crisis in recent history, shutting down sectors of the economy and altering ways of working and business models. As we emerge from this crisis, many family businesses may require the next generation to step into leadership roles sooner rather than later and forge new paths toward a sustainable future. But here is the challenge: 53 percent of family CEOs globally do not have a formal retirement plan, as revealed in the Successful Transgenerational Entrepreneurship Practices (STEP) Project Global Consortium 2019 Global Family Business Survey (PDF 19.9 MB), planned and developed through a strategic alliance with KPMG Private Enterprise. This finding is concerning, as it has important implications for the future of CEOs and their family businesses. Now more than ever, there is an urgent need for greater business innovation and agility, which is often driven by next generation leaders.


When do family CEOs expect to retire? As reported in the STEP Project Global Consortium survey, more than half (53 percent) of all family CEOs plan to retire between the ages of 61 and 70, with 27 percent planning to retire after age 70. There are some regional variations: in North America, 40 percent of family CEOs plan to continue working past 70; in Europe and Central Asia, this rises to 60 percent. In Canada, a 2018 survey1 showed that 42 percent of small business owners were unsure about their retirement plans, and that 36 percent plan to continue working as long as they can.

There are several possible reasons why family CEOs may delay their retirement plans. Some are too busy running their business to spend time thinking about a distant future. Others can’t imagine a time when they aren’t running the business. There are also situations where CEOs have underlying and sometimes unspoken concerns. Contrary to a popular perception that entrepreneurs are gamblers who enjoy taking risks, many are successful because they have mastered the art of avoiding risk. To address the impact of the pandemic, however, the risk mindset is beginning to change. Today, innovation and agility have become paramount for family businesses globally, as they find new ways to maintain the family legacy while also making it fit for the new normal.

What is the path forward? Prior to the onset of COVID-19, a US study2 conducted by the Conway Center for Family Business showed that fewer than half of family CEOs who are planning to retire within 5 years have selected a successor; in Canada, only 36 percent3 of small business owners report that their families are aware of their succession plans. Retirement and succession planning can give CEOs the confidence to retire earlier, however, knowing that their business is in safe hands with the next generation. While there are many considerations, here are four core elements: 1. Management process planning to ensure family members clearly understand the expectations and responsibilities required to take over the business and determine if the potential management capability and interest exists within the family. 2. Family and ownership structures with well-defined rules. A family constitution and family council can help address these issues.

3. Leadership succession strategies can help assess and identify the right leader to lead the business forward. This may include developing a program to train and mentor the next generation of family members or identifying business professionals outside the family for senior leadership roles. 4. Communication and implementation of the succession plan to help identify all the risk factors and ensure everyone is equally informed on the goals, process and timelines. In the event that a decision is made to exit the family business altogether, an entirely new set of considerations comes into play. If this is something you are considering, I encourage you to read “Transition: Family business dynamics” (PDF 1 MB), which, provides a good starting point for examining the options for management and ownership transition. Passing the reins to the next generation or a non-family member is not always easy. Without question, the pandemic, has shaken things up and accelerated the need to adapt to change and seize new opportunities. It is a stark reminder of the vital importance of forward thinking and planning to ensure that family businesses and future generations continue to be successful. 1 https://www.newswire.ca/news-releases/ipc-privatewealth-poll-four-in-ten-canadian-small-business-ownersuncertain-about-retirement-694771791.html 2 https://www.abovethecanopy.us/family-business-succession-planning/ 3 https://www.newswire.ca/news-releases/ipc-privatewealth-poll-four-in-ten-canadian-small-business-ownersuncertain-about-retirement-694771791.html

First published by Mary Jo Fedy, National Enterprise Leader, KPMG Canada on KPMG.com

Seamless authentication, secure customer data and cybersafe  GORDON ARCHIBALD  DANNY FLINT F you look back over the past six months, what we have achieved through technology has been nothing short of remarkable. For all the pain that the COVID-19 pandemic has caused, in terms of digitalisation and the way consumers have accessed products and services online, the pedal has certainly been put to the metal. But the more we use digital technology the greater the risk of your cyber security being compromised. In this changing world, there are ruthless entrepreneurs who are making money in this new economy. Unfortunately, they are cyber criminals and they are on the wrong side of the law. They pose new challenges to legitimate businesses, and companies need to think differently about how to protect their competitive advantage and develop new models with a goal of becoming and remaining cyber secure. Cyber security professionals need to demonstrate they can protect the heart of the transformed business with an agility of thought and action that recognises the pace and speed at which cybercriminals operate. Underlying its importance, the Federal Government announced in its 20/21 Budget an investment of $256.6 million dollars over the next two years to boost our nations digital identity with a focus on improving online access to government services and payments. The funding includes developing world leading facial biometric matching capabilities and trialling the use of digital identity with the states.


The landscape as we see it With new technology comes a new standard. With increased use of online services such as banking, welfare and insurance people will expect an enhanced experience every time. The best customer experience will be from the company that provides the least ‘friction’ within their platform. So, what do we mean by this?


Think about the time you logged into your favourite online shopping website for the first time in a while, and you forgot the password. To gain access you will have to login to your email, reset your password, and on some occasions, you might even need to enter a pin sent to your mobile. This is friction. Now while this process is obviously there for security purposes, everyone wishes it could be easier. In response, many companies are leaning into a machine learning–based approach that enables them to understand their clients’ typical, yet unique characteristics and behavioural patterns, such as finger or voiceprints and a variety of physical biometric traits.

Rising to the challenge First and foremost, companies – regardless of industry – should work to connect the data, authentication, and fraud teams systematically. A deep understanding of the governance requirements including, what data you’re pulling, who owns it, where it’s coming from, and how it’s going to be leveraged is the first and arguably the most essential step. From there, businesses need to think about how they drive a better experience for their customers where they’re being asked questions to authenticate. It needs to be a priority to have a system in place where they can more easily identify themselves – again highlighting the notion that the less friction, the better. It is important to note that much of this data will likely be stored in the cloud. Organisations need to know how to encrypt and protect it. Further to this, companies will need to rethink the way they evaluate this data. The traditional approach of applying a massive set of rules to various data sets will no longer be tenable. It’s creates too many false positives and too many use cases to fall through the cracks for fraudsters to pick up on. The idea of leveraging machine learning algorithms to parse that data in a more efficient manner to identify behaviour-based trends is key.

Finally, businesses need to be alert to the correlation between people and technologies across their overall prevent/detect/ respond process. They need to recognise the process not only spans the entire organisation, but also impacts the world outside with security issues open to being triggered by a third party. In the end, it’s about lessons learned. When it comes to authenticating users, businesses need to take the time to review past incidents and reintroduce them to their security protocol for stress

testing and less friction for business and consumers. You can read more in Key Cyber Considerations in the New Reality on KPMG. com.au First published by Gordon Archibald, Partner, National Lead, Cyber Security Services KPMG Australia and Danny Flint National Lead for Identify & Access Management, KPMG Australia on KPMG Newsroom on 20 October 2020.






Research studies COVID impact on West HE future impact of the COVID-19 pandemic on council areas in Sydney’s west and northwest will be examined in a landmark research project being undertaken by Western Sydney University. The ‘Future Directions’ project focusses on the socio-economic impact on the local government areas that make up Sydney’s Central City District, namely Blacktown City Council, Cumberland City Council, The Hills Shire Council, and City of Parramatta Council. Blacktown City Mayor, Tony Bleasdale OAM, said councils are the keystones of local communities, and have been hit hard by COVID-19. “As the world grapples with the ongoing effects of the coronavirus, there is strong evidence that damage caused by the pandemic will ripple through the national and state economies and have its greatest impact at the local level,” Mayor Bleasdale said. “In Blacktown, we estimate the pandemic will cost Council more than $24 million in the 18 months to October 2021. The councils in Sydney’s Central City district need research-based planning to steer their communities through a post- COVID-19 environment.” Western Sydney University has been engaged as the research team, with sponsorship by Westpac. WSU has been selected to undertake this study based on the institutions’ detailed research knowledge and extensive understanding of Western Sydney. The Australian Catholic University, as Blacktown City Council’s strategic partner,


From left: Central City district Mayors – City of Parramatta Lord Mayor Bob Dwyer, The Hills Shire Mayor Dr Michelle Byrne, Blacktown City Mayor Tony Bleasdale OAM, and Cumberland City Mayor Steve Christou

will provide peer review and research oversight of the project. The ‘Future directions’ research project reflects the strong and collaborative relationship between the partner councils of the Central City district and demonstrates the collective and unified direction of future planning for the sub-region.

Proud collaboration Cumberland City Mayor, Steve Christou, said: “I am proud of this collaboration and look forward to implementing the research so that we are best equipped to deliver pro-

grams which will benefit the businesses and residents of the area.” “The Central City district is very important economically to NSW and we’ll be the fastest growing district over the next 20 years. We will respond decisively and innovatively together to achieve the desired socioeconomic outcomes for our region.” The Hills Shire Mayor, Dr Michelle Byrne, said: “The Hills Shire Council is proud to support this landmark research project.” “We don’t know the true impact of COVID-19 on our region and Greater Sydney, but this project will shed some

insight into the challenges and opportunities residents, businesses, and our communities face, and how we can support them through these challenging times.” City of Parramatta Lord Mayor, Bob Dwyer, said Council has supported the community through the pandemic with a wide range of initiatives, grants and programs, including a $3 million COVID-19 Community Resilience and Economic Relief Package. “While the impact of COVID-19 has hit us hard, City of Parramatta Council remains committed to helping our great City, and the rest of the Central City district, emerge from this pandemic stronger and more resilient than ever,” Cr Dwyer said. The study will examine 8 socio-economic ‘influencers’ of the district’s economy over the next decade. These include the likely future policy and regulatory direction of NSW and Australian governments, future levels of immigration, household and business debt levels, employment impacts and patterns, housing demand affordability, people movement, visitors to the region, and remote working and the demand for commercial office space. The research will also consider significant international trends and seek input from a range of stakeholders from the public sector, peak bodies and business. Research work is already underway and it is expected that the final report will be delivered by February 2021. The ‘Future directions’ research study will be made public once finalised.

Outdoor music performance restrictions eased ESTRICTIONS for outdoor dining and outdoor music performances will be eased, under relaxed COVID-19 safety rules. 1. From this October 16, restrictions at hospitality venues will be eased to allow one patron for every two square metres in outdoor areas (previously this was one person per four square metres). Businesses wishing to take advantage of the relaxed restrictions must use electronic methods, like QR codes, to record and keep contact details. 2. Under changes effective immediately, 500 people will be able to attend outdoor seated music performances and rehearsals, subject to the four-square metre rule and people being seated (previously 20 people were permitted). Premier Gladys Berejiklian said the community and businesses are doing a great job of working together to keep COVID-19 at bay, which meant the rules could now be relaxed. “In NSW, we are focused on keeping the virus under control but also ensuring our economy keeps going and these changes will allow hospitality venues to increase their capacity in a COVID-Safe way,” Ms Berejiklian said. “This is also a big boost for our music industry with more people in NSW able to enjoy music in the outdoors over the summer. “Our aim is to provide as many opportunities as we can for businesses and organisa-


tions to succeed – but for that strategy to be successful we need everyone to follow their COVID-19 Safety Plan.” Treasurer Dominic Perrottet said relaxing the rules to one patron per two square metres in outdoor areas will provide a big boost to hospitality businesses. “Cafés, restaurants, pubs and clubs can now open up to more people as we enter summer and this will help drive recovery and keep people in jobs,” Mr Perrottet said. “This is an important change and increasing capacity for patrons was something raised by many stakeholders at the recent Summer Summit.” Minister for Health Brad Hazzard said easing the rules would breathe more life into hospitality venues after a rocky year of closures and limited re-openings, giving the community more opportunities to dine out. “This is another step toward as normal a life as possible in a COVID-19 world, and will draw more people to our hospitality venues to catch up with family and friends, particularly in outdoor spaces as summer approaches,” Mr Hazzard said. “In doing so we increase our risk, so it’s important everyone continues to practise physical distancing and good hand hygiene, and to get tested if unwell and stay home until a negative result is obtained.” NSW Health Chief Health Officer Dr Kerry Chant said hospitality venues will still be required to have a COVID-19 Safety Plan. “Hospitality venues will also need to


use electronic methods to capture and keep contact records of their patrons, if they wish to take advantage of the new eased restrictions,” Dr Chant said. Organisers of outdoor music performances or rehearsals are required to have a COVID-19 Safety Plan, which must cover: • Wellbeing of the audience. • Physical distancing requirements for audience. • Hygiene and cleaning requirements. • Record keeping of all attendees. Facilitator, Roundtable of Vocal, Instrumental and Music Education Organisations

(RIVMEO), Stephen O’Doherty, said the easing of restrictions will make a big difference to thousands of musicians for whom making music for the enjoyment of others is a central part of their life. “The checklist provided by Health will be of great assistance to groups in planning outdoor performances and rehearsals. It is a helpful and sensible way to phase in the return of group music,” Mr O’Doherty said. You can find more information on the COVID-19 Safety plan for outdoor music performances at https://www.nsw.gov.au/form/covid-safety-plan/ outdoor-music-rehearsal-and-performance


Technology Success


Prepare, summer storms are coming  DARRYL MCALLISTER OVEMBER is the start of the electrical storm season in Sydney, so it’s important at this time to check that your computer system and related communications equipment are well protected. Electrical storms have the potential to cause both power cuts and power surges, so your power protection policy must consider both eventualities. As part of your Business Continuity Planning you need to consider the following five factors:


#1 - Install a Quality UPS Device An Uninterruptible Power Supply (UPS) is your primary defence system against a sudden power outage. Every UPS includes a battery that will immediately take over in the event of a power loss and keep connected devices operational. We recommend each server in your computer room is connected to its own UPS to maximise uptime in the event of an extended power outage. NetCare recommend HP UPS devices for tower-based servers and APC branded UPS devices for rack mounted servers. Both these UPS brands include alerting software that allow NetCare engineers to monitor the UPS for outages and battery life.

#2 -Check that Your UPS Battery is Up to the Task A vital feature of any UPS is that it can power down the server after a set amount of time. This ensures the server is

completely off in the event of an extended power outage that causes the UPS battery to run flat. Our recommendation is that the software begins to shut the server down for any outage that lasts longer than 15 minutes. This is based on our experience in the Sydney area that outages are either very short (say 5 minutes or less) or very long (say over 2 hours). In the first scenario, 5-minute outages mean the server stays operational the whole time and there is no remediation work required - when the power comes back on, the UPS automatically switches back from battery to mains power. With any power outage that is longer than 15 minutes, the UPS software triggers the server to automatically shut itself down “gracefully”. A graceful shutdown protects all your applications, folders and files from data corruption and data loss. NetCare recommends the UPS battery be tested every year and/or replaced every 3 years. Both the HP and APC models we recommend allow batteries to be replaced for a cost-effective price.

#3 - Consider Protecting Your Server by Installing 2 Internal Power Supplies NetCare has been providing the HP ProLiant range of servers to clients for over 20 years and we are in no doubt that they the most reliable servers on the planet. Part of the reason is that HP servers provide space for a second power supply to be installed and thus protecting against the sudden failure of one from crashing the server. In NetCare’s experience, the two main reasons for a power supply failure are


due to either a power spike or an overheated power supply due to dust build-up. NetCare recommend any server that is running an Exchange email system and/ or a SQL database should have dual power supplies installed. One power supply cable is then connected to the UPS and the other directly to the mains (preferably via a secondary power filter). Why not connect both to the UPS? We’re mitigating loss against the sudden failure of the UPS your server will stay up if the UPS fails.

#4 - Ensure You Have Power Filtering Measures in Place Electrical storms not only mean power cuts because of downed lines, they can also cause power surges from lightning strikes. Its therefore important to ensure you have power filtering devices in place to protect your computer’s power supply. Low cost power filters are available from any electrical or hardware store and NetCare recommend their use for any important office or home computer, as well as to protect critical network devices like your router, firewall and switch. For servers, a higher level of power protection is required and fortunately this is provided by the installation of a good quality UPS which also includes power surge protection. Both the HP and APC UPS models that NetCare recommend include excellent power filtering features.

firewalls and switches operational during an outage as well. Business decisions like this require careful load estimation from a skilled engineer to ensure the extra power protection provided to more devices isn’t traded off in markedly reduced battery life. Just because a UPS allows 5 or so devices to be connected to it doesn’t mean its ok to do so. For situations where multiple devices in a server room need to be protected we recommend the installation of 2 or more UPS systems. A “smart” one for server connection and lower cost ones for network and communications devices that stay running until the power comes back on, or until the batteries run flat.

Protect your Computer System with a Comprehensive Power Protection Assessment

#5 - Consider Connecting Your Network Devices to Your UPS

November and December always means a few exciting thunder and lightning events in Sydney and many of these electrical storms seem to be overnight or on the weekend. This means it’s important for your business continuity that you review the power protection solutions currently in place at your premises. For all NetCare clients, we will be double checking on your behalf that you have adequate power protection solutions in place. And for any other Sydney based business concerned about their current power protection strategy, we are offering a free no-obligation power protection assessment to the first 10 businesses that regist.

In addition to your server staying operational, you may also decide there’s a business requirement to keep critical routers,

Darryl McAllister is CEO at Netcare. Visit www.netcare.net.au

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Importance of setting expectations  GREG MITCHELL SUCCESS THROUGH PEOPLE SERIES In this series of articles, Greg Mitchell (Principal of HR Success) highlights their exclusive 8 Elements to Success through People© Model, designed to create and sustain engaging, productive workplaces that drive business success. N our experience, many business owners and managers who express frustration in relation to employee performance have just not made their expectations clear enough. Indeed, it’s fairly routine for us to hear a comment from a business owner or manager along the following lines when we start exploring their people-management challenges: “The biggest problem is that people just won’t bloody well do what I want them to do! I spend my whole-time fixing mistakes, dealing with staff and customer complaints, and managing poor performance. It stops me doing what I really need to do which is get out there and grow my business!” The most successful businesses take opportunities throughout the employment lifecycle to set and reinforce clear expectations with their employees. Opportunities to do so include when: • Drafting and reviewing position descriptions. • Undertaking recruitment, selection and induction activities. • Generally communicating with staff, individually and/or collectively. • Completing performance reviews, and • Making decisions relevant to staff recognition and rewards. To get some idea as to how your busi-


Don’t lower your expectations to meet your performance. Raise your level of performance to meet your expectations” – Ralph Marston ness is presently positioned in relation to Setting Expectations rate each of the following items on a scale of 1 to 5, with 1 being “not at all”, and 5 being “to a great extent”. To what extent.... • Are there up-to-date position descriptions for all roles within the business? • Does the business have a structured induction process for setting expectations of new staff? • Are clear goals/targets established for each member of staff? • Are performance plans and reviews linked to the overall strategy/plans of the business? • Do you think staff have a clear understanding of what they are accountable for? Total your responses to calculate your score out of a potential maximum of 25. The lower your score the more opportunities there are to improve your business!

Consider these Tips: • Ensure that current position descriptions are in place for all roles (worryingly, a CPA Australia survey found that less than 50% of SMEs in Australia have position descriptions in place for all roles) • Develop and communicate a formal list of delegations to clarify the authority levels of individuals in relation to, for example, financial, and HR-related responsibilities. • Develop and apply a structured process to induct new staff into the business, ensure that expectations are clear, and bring them up to speed as quickly as possible.

• Ensure supervisors and managers regularly and effectively provide feedback to their team members to reinforce expectations. • Develop and effectively communicate and maintain a clear set of policies and procedures to guide staff actions (e.g. Code of Conduct, leave and attendance policy, bullying and harassment-free workplace policy). Curious as to how your business or team is performing in terms of the other 7 elements of the model? Check out our free, confidential diagnostic today – www.hrsuccess.com.au/diagnostic. Greg Mitchell is principal consultant at HR Success.

LOOKING FOR GREAT STAFF? PROFESSIONAL, COST-EFFECTIVE RECRUITMENT SUPPORT If you haven’t the time or expertise to recruit the right people for your business, you may be looking for an external partner to support your efforts. HR Success offers a complete recruitment solution to help you attract and select the best person for your business – someone with the skills, knowledge, experience and attitude to help your business succeed. We’ll work on your behalf to: • Develop a professional position description • Draft and selectively place an appealing advertisement that attracts great candidates • Handle enquiries, screen and shortlist candidates for interview • Organise and directly support interviews (yes, we’ll be there alongside you, if that’s what you need!) • Ensure that your preferred candidate “checks out” – reference checks, profiling, licenses, skills assessments etc • Advise candidates of the result of their application. Our service is a fraction of the cost of most recruitment agencies (priced from $2,900+GST), and we’ll be with you every step of the way. All packages until end November 2020 come with complimentary advertising on Jobs Western Sydney. Mention WSBA to claim. 36

Contact us today to discuss your needs. www.hrsuccess.com.au ph. 1300 783 211 support@hrsuccess.com.au WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020



CROSSWORD ACROSS 1. Little jerks 5. Head downtown? 10. Help in a holdup 14. Balming target 15. Beyond partner 16. Screenplay direction 17. T-bone region 18. Medical research goals 19. Every family has one 20. Illuminated 23. Holiday follower? 24. Skiier’s challenge 25. Unlike a litterbug 27. Palindromic windmill part 30. End of two state names 33. Scratch, say 36. Better copy? 38. Bahrain bread 39. Passed with ease 41. Genetic info carrier 42. Arboreal abode 43. Things to rattle 45. Fishtail, e.g. 47. Daydreamer’s limit? 48. Fit to be fare 50. Killed, as a dragon 53. Tux accessory 54. Prepare for hanging 57. Wrestling area 59. Serving as a diplomat 64. Beer selections 66. Hindu grouping 67. Tat-tat intro 68. Folk facts 69. Pagoda roofing 70. Black cat, some think 71. It may come before “we forget” 72. Failed as a sentry 73. Bird’s perch, perhaps


DOWN 1. Chaucer bit 2. They may be clicked on 3. Flu symptom 4. Grad-to-be 5. Bushwhacker’s tool 6. Go to the edge of 7. The good olde days 8. Cooking place 9. Transmit anew 10. Back on a battleship 11. Crooners, often 12. Creation location 13. “High School Musical” extra 21. Main mail drop (abbr.) 22. Disconnected, as a phone line 26. Like siblings 28. Chances in Vegas 29. Roller Derby milieus 31. Checklist item 32. Pretentiously stylish 33. Attack deterrent 34. Military sch. 35. Enrolls 37. Barbary ape’s lack 40. The red 44. Inner city concern 46. Most absurd 49. Official orders 51. Emotion of the miffed 52. Long and thin 55. Sight from Biscayne Bay 56. Gourmand 57. Shoppers’ site 58. Ubiquitous lily relative 60. Place for some polish 61. “Cast Away” setting 62. Manual component 63. A driver may change one 65. Firm or fixed


Games Solutions




Ford Mustang Mach 1 pinches from Shelby and is headed here  CALLUM HUNTER UST five days out from the Bathurst 1000 and 73 years to the day since Chuck Yeager broke the sound barrier, Ford Australia has confirmed that the Mustang Mach 1 is headed Down Under, albeit limited to just 700 units. Designed to bridge the gap between the regular Mustang GT and the high-end Shelby variants, the Mach 1 nameplate can be traced back to 1969 when it was launched to celebrate Mr Yeager’s record-breaking flight. Once again back to offer more Mustang performance but without the Shelby badge, the new Mach 1 will arrive in Aussie showrooms next year featuring more aggressive styling and additional firepower. The extra grunt comes courtesy of the same tweaked 5.0-litre V8 petrol engine as found in the Mustang Bullitt, meaning peak power is rated at 345kW while maximum torque is rated at 556Nm – 6kW more than the standard GT. Unlike the Bullitt however, the Mach 1 will be available with the familiar line-up of Mustang transmissions, those being a six-speed manual or a 10-speed automatic, however both units have been upgraded with parts borrowed from the US-only Shelby GT350. Visually, the Mach 1 brandishes a series of retro-inspired styling cues including a redesigned front grille with faux lamp elements, a more aggressive lower chin and intake combination with two new side



The Mustang Mach 1.

grilles, low-gloss Mustang pony badge, unique darkened body and bonnet decals and more aggressive aero features designed to increase downforce. Under the skin meanwhile, the borrowing of Shelby parts has continued with the Mach 1 also scoring the rear axle cooling system and lower diffuser from the GT500 as well as a new underbelly pan, stiffer sway bars and front springs, recalibrated steering system, stiffer subframe bushings and an enhanced brake booster. According to Ford Australia president and CEO Andrew Birkic, the new Mach 1 still channels the spirit of the original and is a worthy successor. “Achieving Mach 1 for the first time was a significant human feat,” he said.

“That spirit and determination to keep pushing, never settling and always trying to go further is what the Mach 1 Mustang was all about – and it’s fitting that we can bring Australian customers, who’ve made Mustang part of our motoring landscape, a 2021 Mustang Mach 1 of their very own.” Mach 1 Australian ambassador Rick Kelly meanwhile described the new model as a “unique opportunity for fans and customers” and said he was “pumped” to see the car arrive next year. Local pricing, specification and exact timing are all yet to be detailed by Ford Australia, who has sold 2174 new Mustangs so far this year ending September, accounting for 49.8 per cent of the sub-$80,000 sportscar segment. WESTERN SYDNEY BUSINESS ACCESS NOVEMBER 2020


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The Royce

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