WELCOME ABOARD
WELCOME
CONFIDENCE IN EVERY DETAIL
Welcome aboard your new Home on the seas. Becoming a Resident of The World is both a privilege and a pleasure, and we are delighted to have you as a part of this remarkable Community. Within these pages, you’ll find everything you need to know about life on board – from dining and services to daily rhythms and traditions. A clear understanding of these details ensures a smoother, more confident experience for you and enriches the harmony of life at sea.
Santa Ana, California
Reception
TRAVEL MADE EFFORTLESS
All forms mentioned below are available on Navigator.
RESIDENT TRAVEL
To ensure smooth arrivals and departures, Residents are asked to share their travel plans with Ship Staff as early as possible, and no later than 72 hours in advance. This allows your name to appear on the Clearance Officer’s arrival list and helps avoid any delays with security clearance. It is each Resident’s responsibility to meet all requirements for visas, vaccinations, and embarkation or debarkation restrictions. Full details can be found in the Pre-Arrival section on Navigator.
GUESTS STAYING IN A RESIDENCE (FAMILY & FRIENDS)
Family & Friends joining you on board are warmly welcomed. Guests staying in your Residence must complete a Voyage Information Form, available on Navigator. Please provide this information at least 72 hours before arrival at the designated port (96 hours in U.S. ports). A passport copy, passport number, and date of birth will be required for embarkation. For questions, contact the Resident Services Coordinator (see Directory).
GUEST ONBOARD CHARGES
To ensure onboard charges are properly routed, Residents hosting Guests in their Apartments should complete an Onboard Charges Authorization Form and return it to Reception (see Directory).
VISITING THE SHIP
Visitors are welcome aboard with advance notice. Please submit a Visitor Request Form at least 72 hours before arrival at the designated port (96 hours in U.S. ports).
Due to international regulations, late requests cannot be accommodated. Some ports require additional advance notice; updates will be posted on Navigator. For assistance, contact Reception (see Directory).
OUR COMMUNITY
A great way to get to know your fellow Residents is via the Our Community page on Navigator, which offers personalized profiles. Easy filtering shows a Resident’s sailing dates, bio, photo, country, interests, and more. Information can be searched by name, Residence, or interest area. With the opt-in feature, Residents can share their contact details reciprocally with other Residents. This page also shows Guests’ and Social Residents’ sailing dates, photos, and more.
Please note that, in accordance with the Residence Agreement, the Ship Owner also maintains a confidential register of Residents that includes names and addresses.
EMERGENCY CONTACT
For everyone’s peace of mind, Residents and their Guests are asked to complete an Emergency Contact Form, which will be kept on file. For assistance, contact the Resident Services Coordinator (see Directory).
HEALTH & VISA INFORMATION
Visa requirements and health notifications for upcoming ports of call are available on Navigator. Residents benefit from The World’s corporate account with CIBTvisas which provides dedicated support for securing necessary documentation for international travel. Guests and Exclusive Resorts members are asked to arrange their own visas through a travel agent or visa service.
CABOTAGE
Many nations enforce cabotage laws, which restrict merchant ships from transporting passengers between two ports within the same country. This means that Residents & Guests may not embark in one domestic port and debark in another unless The World first calls at a designated “foreign-far” port. Consult Navigator for details when planning travel in cabotage-regulated countries.
PASSPORT
All passports should be valid for at least six months beyond your planned travel dates, with a minimum of six blank pages available for visas and entry stamps. It is each individual’s responsibility to ensure there are enough blank pages. Temporary passports are not accepted in many destinations and, therefore, cannot be used to embark.
SECOND PASSPORT
Some countries allow citizens to apply for a second passport of the same nationality. This can expand travel flexibility, particularly if a primary passport is being used for visa processing. Applications must be made in person; Ship Staff are unable to obtain passports on a Resident’s behalf. For guidance, contact the Director of Front Office Services or Reception (see Directory). More information is also available on Navigator.
Gaeta, Italy
Borneo, Indonesia
EXCLUSIVE PARTNERSHIPS FOR RESIDENTS
The World partners with leading travel, lifestyle, and healthcare providers to elevate the global experience of its Residents. These collaborations deliver seamless access to luxury properties, bespoke adventures, personalized healthcare, and premium transportation – ensuring exceptional service and exclusive privileges wherever your journey takes you.
LUXURY RESIDENCES
Residents may join Exclusive Resorts a private vacation club offering luxury residences worldwide. By special invitation, membership provides access to a curated portfolio of properties and experiences designed to complement The World’s Community.
BESPOKE ADVENTURES
Abercrombie & Kent offers curated experiences – from polo lessons in Argentina and wine-tasting tours on horseback in Napa, to tracking snow leopards in Ladakh and enjoying a beachside digital detox. With expert guides and 24/7 on-the-ground support, each adventure is seamlessly coordinated with The World’s Journey.
PERSONALIZED HEALTHCARE
Through PinnacleCare, Residents receive global health advisory services.
Dedicated advisors ensure medical records are accessible, provide guidance aligned with The World’s Journey, and coordinate care with leading specialists or local providers, offering continuity and peace of mind.
EFFORTLESS AIR TRAVEL
Antaeus Travel Group provides VIP air travel management with personalized attention, while ISS-GMT (Global Marine Travel) offers fully refundable, flexible fares at no charge. Together, they ensure seamless travel to and from the Ship for business, leisure, and last-minute changes.
ELITE CAR RENTALS
Avis offers complimentary enrollment in its invitation-only Chairman’s Club, guaranteeing vehicle availability in the U.S. and Canada, meet-and-greet service, and discounts at more than 5,000 locations worldwide.
ENJOYING LIFE ON BOARD
Consult Our World Today for daily venue schedules.
FITNESS CENTER
Whether you’re looking to improve strength, flexibility, or cardiovascular endurance, the Fitness Center offers a full range of equipment, personal training, and group classes. Classes may be conveniently reserved online through Navigator. Shoreside fitness experiences are also available, from hiking and biking to snorkeling, diving, and kayaking. The Fitness Center is open 24 hours a day, with instructors available daily from 08:00-20:00hrs. Located on Deck 5.
THE WORLD SPA & WELLNESS CENTER
Our 7,000-square-foot sanctuary for health and rejuvenation offers therapies and treatments that nurture the mind, body, and spirit. Services include massages, facials, hair and nail care, physiotherapy, laser treatments, body sculpting, and more. Open daily from 08:00-19:00hrs. Located on Deck 5. Appointments may be booked on Navigator.
THE WORLD GOLF CLUB & SPORTS
The only floating golf club on the planet features a PGA professional offering complimentary lessons and leading excursions to prestigious courses worldwide.
A newly contoured putting green and state-of-the-art golf simulator bring championship-level recreation to sea, with more than 60 championship courses and PGA Tour course play. The sports court hosts pickleball, bocce ball, table tennis, and shuffleboard, and is open daily from 09:00-20:00hrs. For assistance, contact the Sports & Golf Manager. Located on Deck 12 (see Directory).
BICYCLES & E-BIKES
A fleet of 13 bicycles – seven traditional and six electric – offers Residents & Guests the freedom to explore destinations at their own pace. All bicycles are available for private use on a complimentary basis, with e-bikes reserved exclusively for Residents. Guests may also join organized bike tours led by the Ship’s Fitness Team for a nominal fee. For availability and details, refer to the Directory.
MARINA
As the Ship’s largest restaurant, Marina is both a culinary and social hub. It hosts celebratory events such as birthdays and anniversaries, along with themed evenings like “Moulin Rouge” and masked balls. Its aft platform extends for outdoor dining under the stars and for launching watercraft including Hobie Cats, Lasers, kayaks, water bicycles, paddleboards, and Zodiacs, and activities like waterskiing and Polar Plunges. Marina also features an indoor pool used for children’s programs, water aerobics, and physiotherapy. Located on Deck 5.
THE WORLD BOUTIQUE & THE WORLD SHOWROOM
These shops offer designer fashions, jewelry, watches, luggage, gifts, perfumes, souvenirs, sunglasses, and Ship-branded items. Please note: Local Customs regulations require that the shops remain closed while the Ship is in port. Located on Deck 5.
HARMONY
Harmony, our Resident-led, nondenominational house of worship, offers weekly Shabbat services (Fridays, 19:00hrs), Christian services (Sundays, 10:00hrs), holiday services, and more. All are welcome. Located on Deck 5.
POKER ROOM
A customized card room featuring high-quality board games, blackjack, roulette, and a television for Residents to enjoy. Located on Deck 12.
THE GARDEN
Home of The World’s Expedition photo books, afternoon tea on each sea day, and intimate lectures and group workshops. Located on Deck 6.
THE STUDY
A dedicated leisure space with a touchscreen digital library for books, movies, and TV series as well as The New York Times bestselling book list (updated regularly), magazines, newspapers (downloaded daily), and travel compendiums. The area also features a new NavTrack table with electronic navigational charts – the same equipment used by the Bridge. Located on Deck 6.
DAY LOUNGE
Venue for quiet reflection, jigsaw puzzles, reading, Bridge and other card games. Located on Deck 6.
Northwest Passage
COLOSSEO
Auditorium for lectures, movie screenings, Resident & Crew meetings, and performances. Esteemed lecturers offer insights in all fields of study. Located on Deck 5.
CONFERENCE CENTER
Three conference rooms used for meetings, video conferencing, computer and other workshops used by Residents for business and charitable efforts and a private conference room available for meetings or Zoom calls. Located on Deck 5.
RECEPTION DESK
Open 24 hours a day, seven days a week, Reception is located in The Plaza on Deck 5.
THE WORLD CONCIERGE
The Concierge provides highly personalized services, including restaurant, flight, and hotel reservations, as well as taxi and private car arrangements. The Team also facilitates bookings for Destination Experiences, Overland Journeys, Design Your Own Journey, and Design Your Own Day programs. Contact details can be found in the Directory.
RESIDENT SERVICES COORDINATOR (RSC)
Your main point of contact on board, the Resident Services Coordinator assists with travel plans, private functions, new Resident orientation, Residence refurbishments, furniture and belongings, and more. Contact for support (see Directory).
CLEARANCE OFFICER
The Clearance Officer assists with off-loading items. Residents should contact the Resident Services Coordinator to arrange services (see Directory).
RESIDENTIAL DIRECTOR
The Residential Director manages onboard sales for those interested in purchasing a Home or participating in the Guest Stay Program. Located on Deck 5 (see Directory).
NEWSPAPERS
International newspapers are available daily in The Study on Deck 6. Digital newspapers are available via the Ship’s PressReader subscription. Subscriptions for select newspapers can be arranged through Reception (see Directory).
CHILDREN & YOUTH
The World is a private Community that warmly welcomes the families of Residents & Guests. Parents are asked to ensure their children behave in a manner that respects the harmony of life on board. Should behavior become an issue, Management may request parents’ cooperation in addressing it promptly. For families requiring full-time support, we recommend traveling with a nanny.
BABYSITTING
Babysitting is available by request and provided voluntarily by members of the Housekeeping Team. Availability depends on occupancy levels and operational priorities, so advance reservations are strongly recommended. Cancellations must be made by 12:00hrs (noon) on the day of service.
For safety, a parent or legal guardian must remain on board at all times while their children are in the care of a babysitter. For pricing and additional details, contact the Resident Services Coordinator (see Directory).
PALETTE
A vibrant children’s play area and hobby room offering arts and crafts, games, and more. Palette serves as the home base for QUEST, KidQUEST, and ComboQUEST, the onboard youth programs. Children younger than 5 years old must be accompanied by a parent or guardian. Located on Deck 5.
THE ZONE
A soundproof lounge designed for children aged 12-17 years old to enjoy games, movies, reading, and video games, as well as QUEST, TeenQUEST, and ComboQUEST activities. Located on Deck 12.
AGE REQUIREMENTS
The minimum age for travel aboard The World is 6 months old, except during expeditions, when the minimum age is 1 year old. The onboard Medical Center is not equipped with the medication or medical equipment required to support infants
younger than 6 months old or children who require additional medical support. In certain cases, higher minimum age limits may be established for travel in remote or medically high-risk areas, at the discretion of the Ship Manager.
ALCOHOL CONSUMPTION
The minimum age for alcohol consumption on board is 18 years old, unless local law sets a higher age (e.g., 21 years old in the United States). Local law always applies.
POOLS
Two pools are available on board – an outdoor pool on Deck 11 and an indoor pool within the Marina. There are no lifeguards on duty at any pool, and parents are fully responsible for the supervision and safety of children aged 15 years old and younger while they are in or near the pool areas. Running and diving are not permitted, and children in diapers or who are not toilet trained may not use the public swimming pools or whirlpool spas, in accordance with U.S. Public Health CDC regulations. To preserve a peaceful atmosphere, children younger than 12 years old are not permitted in the main pool on Deck 11 during quiet time from 13:00-15:00hrs. During this period, children are welcome in other areas of Deck 11, but remain subject to active adult supervision and the Ship’s standards of conduct.
FITNESS CENTER
Open to children aged 11-17 years old who have read the Youth Training Guidelines and whose guardians have signed the Youth Fitness Waiver. Children younger than 11 years old are not permitted. Children younger than 16 years old must be actively supervised by an adult (aged 18 years and older) at all times.
GOLF SIMULATOR
Open to children aged 12 years and older. Children younger than 16 years old must be actively supervised by an adult aged 18 years and older.
LEAVING THE SHIP
Children younger than 3 years old must have a parent, grandparent, or adult guardian on board at all times, and that parent or guardian is not permitted to disembark while the child remains on the Ship, even if the child is in the care of a babysitter. Children aged 4-17 years old may stay on board while a parent or grandparent goes ashore, provided a designated adult has been appointed to supervise them. This responsibility may not be assigned to a Youth Coordinator or Crew Member. Parents who wish to leave children aged 3-15 years old on board must register the name of the supervising adult with Reception, and Reception will confirm that the designated adult accepts responsibility. Parents must also provide a cell phone number or alternate contact information. Children aged 16 and 17 years old may leave the Ship independently if written consent is provided by a parent or guardian.
POLICIES BY AGE GROUP
• Children 3 years old and younger: A parent or guardian must remain on board at all times; may not dine in Portraits or East Restaurant; welcome at East Terrace. Not permitted in bars or lounges after 22:00hrs.
• Children 6 years old and younger: Must be actively supervised at all times. Same dining and bar restrictions as above.
• Children 7-11 years old: Must be actively supervised at all times; not permitted in Portraits; not permitted in bars or lounges after 22:00hrs.
• Youth 12-15 years old: Must be supervised in all restaurants, except Fredy’s Deli Café and the Pool Grill. Not permitted in bars or lounges after 22:00hrs.
• Teens 16-17 years old: May dine unsupervised in all restaurants except Portraits. Not permitted in bars or lounges after 22:00hrs.
Pool Deck
REQUIRED DOCUMENTATION
A Medical Release Form and a Child Release & Indemnification Form are required for all children younger than 3 years old. Parents of all children younger than 18 years old must submit a signed Child Release & Indemnification Form, and if the parent is not traveling with the child, both a Guardian Appointment Form and a Medical Release Form must be completed and submitted to the Ship Manager. All forms are available on Navigator and must be submitted at least 72 hours before arrival.
SHIP RULES AND DAMAGE
Violations of Ship rules or property damage will require a meeting between parents/guardians and the General Manager and/or Captain. Further violations may result in the family being asked to leave the Ship. Any damages will be charged to the responsible family.
SUPERVISION
Children younger than 12 years old may not be left unsupervised in a Residence or public area at any time. Similarly, children younger than 18 years old may not be left alone overnight in a Residence. An 18-year-old may accept supervisory responsibility for younger children, but parents and guardians remain fully responsible for the safety and conduct of their child at all times, regardless of who is designated as the supervising adult.
DINING
For the most current restaurant opening hours, please consult the Navigator Mobile (app) or Our World Today, which change daily to take advantage of weather and destination options.
RESTAURANTS
EAST & EAST TERRACE
Offering eclectic Asian cuisine, including sushi, sashimi, and a wide variety of Pan-Asian specialties. Select tables are fitted with removable turntables for family-style sharing. Located on Deck 11.
MARINA
A contemporary steakhouse and seafood bar presented with international flair.
The Chef’s Table features regional delights from land and sea. Located on Deck 5.
PORTRAITS
Fine dining with haute cuisine in an elegant setting, providing a truly gastronomic experience. Located on Deck 5.
TIDES
FREDY’S CAFE LOUNGE
Coffee and conversation area, perfect for a casual gathering. Located on Deck 5.
FREDY’S CULINARY CORNER
Open on Sea Days and expeditions, offering pre-prepared foods, such as soups and sandwiches. Located on Deck 5.
Menus and bar lists for all dining venues are available on Navigator. Residents may be asked to leave any restaurant if their behavior causes discomfort to others.
SPECIAL SERVICES
BALI BEDS
Ideal for quiet reflection, sunbathing, reading, sleeping under the stars, or enjoying beverages and snacks with spectacular views. Service requests may be made through the Resident Services Coordinator. To reserve a bed for overnight, contact Housekeeping (see Directory). Located on Deck 12.
CALL-A-CHEF™
A private chef service bringing a personalized dining experience to your Residence. Advance notice of at least 72 hours is required. Charges are added to the Resident’s onboard accounts. For arrangements, please contact Restaurant Reservations (see Directory).
canceled after 12:00hrs (noon) on the day of booking. For all reservations, contact Restaurant Reservations (see Directory).
SPECIAL DIETARY REQUIREMENTS
The Food & Beverage Director meets new Residents’ preferences, allergies, and special dietary needs. Please provide 24 hours’ advance notice for any special requests.
SPECIAL OCCASIONS
To commemorate birthdays, anniversaries, or other special occasions, contact Restaurant Reservations (see Directory) at least 24 hours in advance.
COCKTAIL LOUNGES
Personal identification may be requested. Guests younger than 18 years old are not permitted in cocktail lounges after 22:00hrs.
CIGAR CLUB
A British-style smoking and Cognac bar with a humidor and an extensive selection of whiskies, calvados, and wines. Located on Deck 5.
LOBBY BAR
Classic bar serving wines, champagnes, The World’s signature and classic cocktails, and high-end spirits. Located on Deck 5.
Panoramic ocean-view restaurant serving Mediterranean cuisine with an Italian touch. Located on Deck 11.
FREDY’S DELI CAFE
All-day casual dining with express service, including specialty coffees, teas, beverages, gourmet sandwiches, salads, and pastries. Located on Deck 5.
POOL BAR & GRILL
Casual outdoor dining featuring poolside favorites, such as burgers, salads, and light meals. Located on Deck 11.
CASUAL OPTIONS
FREDY’S BARISTA
Specialty and destination-inspired coffees, to-go items, freshly baked breads, pastries, and salads. Located on Deck 5.
FREDY’S DELI MARKETPLACE
Daily offerings of gourmet foods, produce, wine, spirits, and retail items. Orders may be placed via Navigator or for delivery through Reception (see Directory). Located on Deck 5.
IN-RESIDENCE DINING (IRD)
Available 24 hours a day. Please allow 20-30 minutes for preparation and delivery. Pre-orders for early-morning departures must be submitted on a Pre-Order Slip. IRD orders placed during regular dinner hours from open restaurant menus may take longer to deliver. Hours may vary depending on Ship occupancy. Menus are available in your In-Residence Compendium.
RESERVATIONS POLICY
Reservations for all restaurants are available daily from 07:00-22:00hrs on a firstcome, first-served basis. Large-table bookings should be made at least 24 hours in advance. A cancellation fee of $25 per Guest applies to Portraits reservations
MARINA BAR
Full-service bar adjacent to Marina restaurant, offering wines, spirits, and The World’s signature cocktails. Hours mirror Marina restaurant. Located on Deck 5.
POOL BAR
The World’s signature cocktails, fresh juices, and smoothies made with organic superfoods. Located on Deck 11.
QUANTUM
Casual sports bar offering spirits, craft beers, signature cocktails, and draft beers, plus a snack menu and Happy Hour bites. Located on Deck 5.
REGATTA BAR
Yachting-themed bar with a casual yacht club atmosphere and scenic views. Regatta Bar can host events where all Residents are invited. Located on Deck 11.
Culinary Excellence at Sea
PUBLIC AREAS AND PRIVATE FUNCTIONS
DECK 12
Residents may host events on the bow area of Deck 12 between 18:00 and 19:30hrs if all Residents are invited.
ONBOARD FUNCTIONS
Organized through the Resident Services Coordinator and Food & Beverage department (see Directory). A minimum of 72 hours’ advance notice is required, subject to availability; larger events require at least seven days’ notice.
POOL DECK
Up to four Resident-sponsored events per year may be held while the Ship is in port, scheduled at least two months in advance, spaced at least four weeks apart, and open to all Residents & Guests. Additional events require Board approval. Spaces are available on a first-come, first-served basis. Up to 120 attendees seated, maximum.
THE PLAZA
Residents may host events in The Plaza if all Residents & Guests are invited.
Cocktail receptions and after-dinner dessert buffets are permitted. Lunch or dinner buffets are not permitted. The timing of such events must not interfere with the Ship’s operation, particularly in busy embarkation and debarkation ports.
CHARGING
GUEST ONBOARD CHARGES
Residents may authorize another Resident or Guest to charge to their Food & Beverage account with an Onboard Charges Authorization Form only if the individual is staying in the Owner’s Residence or the Owner is present at the function. Forms are available on Navigator and should be submitted to Reception (see Directory).
INCIDENTAL ACCOUNTS
Guests wishing to pay for their own charges may establish an incidental account at Reception (see Directory). All charges, including Food & Beverage, must be settled by the individual prior to departure.
DRESS CODE
This is our Home at sea, where comfort and attire reflect the elegance of a luxury residential yacht community. The Dress Code applies to Residents & Guests aged 7 years old and older.
• After 18:30hrs (6:30 pm):
• Marina, Tides, Regatta, and East: Smart Casual
• Portraits: Formal
• Portraits Bistro: Smart Casual with jackets, unless otherwise announced.
• On Expeditions: All venues are Casual, except Portraits (Smart Casual, jackets not required).
Casual: Relaxed and informal, yet befitting an upscale country club atmosphere.
Smart Casual: Sophisticated attire fitting for an upscale country club.
Formal: Evening gowns, cocktail dresses, or elegant pantsuits for ladies; tuxedos, dinner jackets, or dark suits with collared shirts and ties for gentlemen. National formal dress and formal military uniforms are equally welcome.
For the most up-to-date guidelines, refer to Navigator.
HOUSEKEEPING SERVICES
GENERAL OFFERINGS
EXECUTIVE HOUSEKEEPER
The Executive Housekeeper meets with new Residents to gather their preferences and ensure a seamless onboard experience. Regular cleaning programs – daily, weekly, monthly, quarterly, biannual, and annual – ensure the utmost care of each Home, even when Residents are not on board. For assistance, contact the Executive Housekeeper (see Directory).
DAILY HOUSEKEEPING SERVICE
Daytime housekeeping is available from 08:00-18:00hrs, with turndown service from 18:00-21:30hrs. Residents requesting service outside these hours may
coordinate with Housekeeping or Reception (see Directory). Daily services include cleaning bathrooms, showers, and floors; changing bed linens as requested or every third day; replenishing towels as needed and replacing bathrobes as requested; making beds; removing garbage; dusting and vacuuming; cleaning kitchens, including appliances; stain removal as needed; and window cleaning, including balcony and deck furniture. Turndown service includes general tidying and preparing beds for the evening.
ONCE- OR TWICE-A-WEEK SERVICES
Walls, ceilings, and Jacuzzis are cleaned or sanitized as needed, ensuring the highest levels of cleanliness throughout the Residence.
ADDITIONAL SERVICES
Housekeeping offers periodic mattress turning quarterly, refrigerator and freezer cleaning as needed, showerhead and drain sanitization, and carpet shampooing upon request. Certain services, such as carpet or upholstery cleaning, require a completed Service Request Disclaimer Form due to the sensitive nature of onboard materials.
SERVICES DURING RESIDENT ABSENCE
When Residents are away, the Deep Cleaning Program is available upon request, including carpet and soft furniture cleaning, floor polishing, kitchen cabinet cleaning, appliance cleaning, polishing silverware and glassware, and vacuuming sofas and chairs. Dry-cleaning curtains, securing loose items and balcony furniture, and steam-cleaning mattresses are also offered upon request. Requests for these services require a completed Service Request Disclaimer Form. The Ship recommends that kitchen cabinets and pantries be regularly cleaned, with all dry goods properly sealed and any open or perishable items removed prior to your absence. For assistance with kitchen and pantry maintenance, Residents may contact Housekeeping (see Directory).
OTHER SERVICES
FLORAL SERVICE
Floral arrangements are available to all Residents & Guests upon request. Requests should be submitted with at least 72 hours’ notice. Rearranging flowers purchased ashore or planning special events may incur additional charges; current rates can be found in the Resident Benefits Matrix on Navigator. Due to varying port conditions, climates, and limited storage space on board, not all flower requests may be accommodated. For assistance, contact the Florist via Housekeeping (see Directory).
FOOD WASTE DISPOSAL UNIT
When using the food waste disposal unit, run cold water into the unit before starting the grinder by pressing the switch on the wall. Once disposal is complete and the sink is clear, turn off the grinder first, then the water to avoid damage.
Approved items include liquid and pulpy organic waste, non-bulky food items such as potato skins, chopped vegetables, seafood, poultry, and bread, as well as liquid and solid fats at proper ratios. Items that may not be disposed of in the unit include bones, shells, coffee grounds and tea bags, floral decorations, fruit stones, and materials such as stone, metal, glass, wood, textiles, paper, cartons, plastic, or wine corks. Never pour hot fats, boiling water, or hot coffee into the unit.
GARBAGE DISCHARGE
International regulations strictly prohibit the discharge of waste from ships into the ocean. Any violation of these requirements may result in penalties. The World has set a higher standard that exceeds new international regulations. The Ship has always maintained a “No Disposal at Sea Policy.” Residents, Guests, and Crew are not permitted to discharge any items, whatsoever, into the ocean and are to comply with this regulation.
LAUNDRY AND VALET SERVICE
Laundry and valet services are available to all Residents & Guests. Laundry bags and slips are checked daily and replenished as needed. Laundry may be collected by Housekeeping or left in the entrance hallway for collection during daily service. Laundered items are returned to Residences, and Residents should indicate preferred storage locations. Slips must be filled out and signed to ensure proper return. For same-day service, items must be provided to Housekeeping by 09:00hrs.
Floral Service
MOVING PERSONAL FURNITURE AND ITEMS
Housekeeping can assist with moving furniture or personal items upon request, with a minimum of two days’ notice. Residents must be present during the move, and current rates or loading charges are available in Navigator (see Directory).
PACKING/UNPACKING SERVICE
Available to all Residents & Guests, this service requires at least two days’ notice. Pricing and further details can be found in the Resident Benefits Matrix on Navigator.
PEST CONTROL
To maintain hygiene on board, all paper bags, boxes, and cartons brought on board in developing countries should be discarded. Hotel Stores Operations follows the same procedure when loading goods to prevent harboring pests or rodents. Wooden items purchased ashore must be left at Security, clearly labeled with the Resident’s name and Residence number, so they can be fumigated to eradicate any pests.
POLISHING SILVERWARE
A complimentary service available to all Residents upon request. Cutlery is automatically checked, cleaned, and polished upon embarkation or disembarkation. Residents may also request this service during extended stays; arrangements should be made with Housekeeping (see Directory).
REPLACEMENT OF ITEMS
Due to normal wear and tear, certain items such as kitchen appliances, ironing board covers, or glassware may need replacement. Depending on available stock, Housekeeping will replace requested items and charge them to the Resident’s onboard account.
SHOE SERVICE
Complimentary shoe cleaning and polishing are available to all Residents & Guests upon request. Shoes may be collected from Residences during regular service hours or left in the entrance hallway. Same-day return is provided unless otherwise instructed. Arrangements can be made with Housekeeping (see Directory).
TAILOR SERVICE
EXPLORE. CONNECT. LIVE ABOARD.
DIGITAL
NAVIGATOR
After closing on your Residence, Residents can access Navigator, a private, password-protected website designed to enhance life at sea. Navigator allows personalization through the self-service feature and provides access to financial statements, important announcements, business documents, itineraries, forms, and shipboard and shoreside programming. Residents can also make dining, spa, and fitness reservations, book Destination Experiences, and watch lecturer videos from the comfort of Home. Orientation will be provided by the Hotel Operations Coordinator (see Directory). A limited-access version of Navigator is available for Residents’ Family & Friends and Guests.
NAVIGATOR MOBILE APP
PUBLIC WEBSITE
The World’s official public website, www.aboardtheworld.com, offers a sophisticated, mobile-first overview of life aboard the Ship. Visitors can explore sections including Our Story, Life On Board, Expeditions, Journey, Residences, and Contact, along with videos, virtual tours, and more. Core content is translated into English, French, German, Spanish, and Japanese, reflecting The World’s global Resident Community.
THE LIVING JOURNEY (TLJ)
TLJ, hosted on www.aboardtheworld.com, features personal journal entries, stories, and photographs from Residents, offering an exclusive glimpse into their adventures at sea. Posts highlight once-in-a-lifetime experiences unique to life aboard The World. The blog is continually updated, and all Residents are invited to participate. For participation details, contact the Resident Services Coordinator (see Directory).
SOCIAL MEDIA
TURNDOWN SERVICE
Turndown service is complimentary for all Residents & Guests upon request.
This service includes turning down beds, cleaning bathrooms, tidying the Residence, and collecting garbage.
VALET SERVICE
Complimentary tailoring services are offered to all Residents upon request. Appointments are available daily from 09:00-10:00hrs and 16:00-17:00hrs, with a maximum of two garments per appointment. To schedule, contact Housekeeping or Reception (see Directory).
Soft furniture cleaning is available upon request. Residents may arrange this service through Housekeeping (see Directory).
Navigator Mobile (app) brings the convenience of Navigator to iPhone and Android devices. Residents can book experiences, browse daily events, view shuttle and tender schedules, access interactive maps, locate points of interest, and more – all in the palm of their hand. A version is also available for Family & Friends and Guests.
PRESSREADER™
PressReader provides cover-to-cover editions of international newspapers and The World’s publications directly to Residents’ mobile devices. Residents can download the PressReader app and follow the step-by-step instructions on Navigator. Not available on laptops or desktops. For assistance, contact the Resident Services Coordinator (see Directory).
The World maintains an active presence on Facebook, Instagram, and LinkedIn, and Residents are encouraged to follow and share posts in accordance with privacy and security guidelines. Social media posts will not reveal the Ship’s location or Residents’ names. Out of respect for privacy and in compliance with Ship Rule 32, Residents & Guests must obtain express permission from any Resident, Guest, or family member before taking or publicly sharing photographs in which they appear. Except within Resident-only groups, no such photographs may be distributed in any matter – whether on social media platforms (e.g., Facebook, X, Instagram, Pinterest, LinkedIn, YouTube), blogs, or other online services –without prior consent. Residents should also be aware that once content is shared outside Resident-only groups, The World cannot control how it may be copied, forwarded, or reused. Follow us on Social Media @theworldresidences.
PUBLICATIONS
All publications are available on Navigator.
THE CEO REPORT
A Resident-only quarterly newsletter from President & CEO Jessica Hoppe, providing an in-depth overview of the organization’s health, business updates, key successes, and challenges.
Custom Residence
OUR WORLD TODAY
A daily newsletter delivered to Residences upon request, featuring detailed information about the day’s events, including restaurant specials, service hours, sports and leisure activities, entertainment, featured events, important port information, and more.
THE WORLD IN
Provides comprehensive shoreside program information, including transportation options, fitness and golf outings, Design Your Own Day activities, main attractions, museums, galleries, shopping, dining suggestions, maps, and more for each port of call. Residents can access editions up to 45 days in advance.
THE WORLD THIS WEEK
Produced every Friday, this digital publication previews upcoming events for the week ahead, including onboard programming, lectures, entertainment, musicians, fitness and wellness activities, and more. Editions are posted outside Colosseo and delivered to Residences upon request.
PAPERLESS WORLD INITIATIVE
In alignment with Our Green World, The World encourages minimizing paper consumption and waste. PressReader™ and Navigator (web and mobile app) serve as convenient alternatives to printed materials. Residents are invited to consider whether they require printed editions of all publications. For guidance on print versus digital options, contact the Resident Services Coordinator (see Directory).
BROADCAST
HIBOX TV (IPTV) SYSTEM
The Hibox TV system provides on-screen versions of The World Menu Selection, monthly editions of On The Horizon, and current editions of The World In via the “SHIP INFO” submenu. These channels serve as a quick reference guides that you can view throughout the day from the comfort of your Residence.
ONBOARD PRODUCTIONS
All onboard events are recorded and uploaded to Navigator and the Ship’s Videoon-Demand (VOD) system. Cultural performances, Guest lectures, Town Hall meetings, and presentations are accessible for Residents both ashore and on
board. Shoreside viewing is available through the Latest Videos section located on the Navigator Home page, while onboard viewing is accessible via the TV system’s On-Demand Onboard Productions feature. Recordings are generally available within 72 hours of the original presentation.
THE JOURNEY
An onboard TV channel available through the Ship’s VOD, providing a live view of the Ship’s Navigational Bridge electronic chart along with the daily weather forecast.
THE WORLD TODAY
This onboard TV show brings destinations to life through in-studio and on-location reporting. From in-depth factual commentaries to engaging anecdotes, Residents can enjoy a rich perspective on the Ship’s Journeys. The show is available on TV Channel 8.
RESIDENT-LED PROGRAMS AND INITIATIVES
Residents have established a variety of groups and activities tailored to their specific interests. Current Resident-led groups include Book Club discussions, Bridge players, Cyclists, Divers, Golfers, Witty Knitters, Pickleball/Tennis players, Mahjong players, and Poker players. For guidance on joining or creating new interest groups, please contact the Resident Services Coordinator (see Directory).
SHIPMATES PROGRAM
To welcome new Residents into the Community, each is paired with a “veteran” Resident who serves as a mentor. Shipmates provide introductions to other Residents, answer questions about life aboard, and help newcomers feel fully integrated into the Community.
THE WORLD BOOK CLUB
An informal monthly gathering where Residents meet to discuss, select, and enjoy a wide variety of books, fostering social engagement and shared literary appreciation.
THE WORLD PLATO SOCIETY
A special interest group dedicated to intellectual exploration. Members meet to discuss topics of interest and deliver individual presentations, which are open to all Residents & Guests.
THE WORLD YACHT CLUB
This club offers yachting opportunities for Residents of all skill levels, promotes boating proficiency, and hosts social events.
THE WORLD GOLF CLUB
Open to all Residents, the Golf Club oversees member handicaps and organizes social events both on board and shoreside, in collaboration with the Program and Food & Beverage departments.
ORDER ILLUSTRE DES CHEVALIERS DE MEDUSE
Dedicated to celebrating the finest wines and cuisine encountered during The World’s voyages, this Order promotes the “best of the best,” cultivates lasting friendships among members, and emphasizes politeness and camaraderie in all gatherings.
CREW ENRICHMENT FUND
The World maintains a non-tipping policy. Instead, Residents & Guests may express their appreciation of our Crew – both those seen daily and those working behind the scenes – by contributing to the Crew Enrichment Fund (CEF). The Fund supports social events, shoreside tours, tuition reimbursements, holiday and birthday gifts, logo items, and financial assistance during times of need, including family emergencies and natural disasters. For details or to contribute, visit Navigator or contact Reception (see Directory).
TERMS OF CARRIAGE
By boarding The World and using the services offered by, through, or in connection with the Ship, Residents expressly represent that they have read, understand, and fully accept the Terms of Carriage. These Terms are binding and govern the rights and responsibilities of Residents as outlined in the Residence Agreement, including its exhibits: “Terms of Carriage” and “Ship Rules.”
It is very important that each Resident be thoroughly familiar with these documents. Copies of the Terms of Carriage are available online or through the Resident Services Coordinator (see Directory) and can also be accessed via Navigator.
MAIL & SHIPPING
U.S.-BASED CORRESPONDENCE
All U.S.-based correspondence and packages should be addressed as follows:
Resident Name and Residence Number
The World 1551 Sawgrass Corporate Parkway, Suite 200
Fort Lauderdale, FL 33323
Florida Office Phone: +1 954 538 8400
PARCEL SERVICE
All regular mail and small packages should be sent to the Florida Office for consolidation and shipment to The World. The Ship receives approximately 30 mail deliveries per year. For shipping oversized items or handling special requests, Residents may contact the Hotel Operations Coordinator (see Directory).
Parcel size maximums are subject to U.S. Postal Service limits and are enforced for all mail sent from the Florida Office. Residents are encouraged to review weight and dimension guidelines on the Mail & Shipping page on Navigator in the Pre-Arrival section. During visits to remote locations, delivery times may occasionally be extended due to courier or Customs processes.
PARCEL REQUESTS AND COSTS
Residents requesting incoming or outgoing services while on board must complete a Service Request and Cost Acknowledgement Form, available via Navigator or at Reception. This form confirms the Resident’s understanding and acceptance of all charges for on- and off-loading services, including Customs, freight, and agency handling fees.
Please note that items of a sensitive nature, such as certain medical supplies, may be subject to inspection or confiscation by Customs.
ON-LOADING/OFF-LOADING
Additional costs may apply for on- and off-loading services, including Customs fees, port agency handling, stevedores, or possible forklift and crane charges. These fees cannot be quoted at the time of request and are typically billed by the port agency one to three months after a port of call. Storage and freight charges for packages, furniture, or other items shipped to a Resident on board are subject to the same process. Only specific ports can accommodate on- and off-loading services. For guidance and coordination, Residents may contact the Logistics Coordinator (see Directory).
CONTACTING THE SHIP
For urgent matters or emergencies from shoreside, Residents may contact the Ship via the 24-hour emergency line listed in the Directory.
FACSIMILE TRANSMISSION
Due to satellite and technical limitations, Residents requiring fax services are encouraged to use a subscription service such as eFax. Additional information and instructions are available on Navigator.
YOUR RESIDENCE
OCCUPANCY GUIDELINES
All Residences accommodate a maximum of two Guests per bedroom.
Limited storage is provided based on the square footage of each Residence. Due to the configuration of the storage areas, furniture and larger items cannot be accepted into the Resident Stores. Items such as wine, artwork, electronic equipment, and dive tanks may not be stored. Residents should not store items on behalf of Guests in the Guest Stay Program. For guidance and inquiries, contact the Director of Front Office Services (see Directory) and refer to the Resident Storage Policy on Navigator.
RESIDENCE RENOVATIONS
Residents considering renovations should meet with the Staff Captain and Resident Services Coordinator to review the Ship Rules and Apartment Refurbishment Guidelines available on Navigator. Approval is required for all modifications, and specific permissible time slots must be observed. Refurbishment Time Slot dates are posted on Navigator.
RESIDENCE HOMEOWNER’S INSURANCE
Standard Residence Homeowner’s Insurance, arranged by Marsh Ltd. and underwritten by markets through Lloyd’s of London, is included within Resident maintenance fees. The policy provides coverage for Apartment and Studio contents, fixtures and fittings, clothing, works of art, jewelry, and other personal property, subject to specified inner limits and deductibles. Liability coverage to protect Residents against claims for bodily injury or property damage while on board is also included. Residents may elect to purchase additional coverage, including increased inner limits (e.g., for jewelry, art, or general contents), and Guest Coverage, which extends protection to the belongings of authorized guests while on board. Apartments participating in the Guest Stay Program are subject to additional exclusions. Full policy details are available on Navigator.
RESIDENCE SAME-DAY TURNAROUND
To uphold the highest standards of service for Residents & Guests embarking on The World all Apartments must undergo thorough cleaning and preparation prior to arrival. Clear expectations regarding Apartment availability are essential to ensure a seamless transition. For same-day turnarounds (especially for Residents
in a Partnership), departing Residents & Guests must vacate their Apartments by 10:00hrs, allowing sufficient time for servicing. The designated embark time for arriving Guests or returning Residents is 17:00hrs.
MONTHLY SETTLEMENT
Onboard charges are invoiced across three accounts: Incidental, F&B Minimum, and Fredy’s Deli Marketplace. Preliminary statements for the Incidental Account are available by the fourth day of the month, with billing completed on the fifth. Payments are accepted via credit card (with 5% credit card merchant fees applied) or other forms pre-registered with the Ship Manager, Onboard Accounting and Finance. Statements and further details are accessible on Navigator. Settlement should be completed by the fifth day of each month, and no later than the 15th.
ELECTRICAL EQUIPMENT POLICY
Residents must consult the Resident Services Coordinator before purchasing or upgrading any electrical equipment to ensure compliance with Ship safety standards. Equipment must be rated for either 110-120 Volts or 220-230 Volts at 60 Hz and meet specified insulation, grounding, and independent testing standards. Bathroom-use appliances must be double insulated and fitted with the correct plug (plugs will not be changed on equipment for bathrooms due to safety reasons). Travel and power adapters are not permitted as permanent solutions, and they should never be used in a bathroom. Appliances such as irons, hair dryers, curling irons, and shavers will not be repaired on board, and the Ship is not responsible for stocking spare parts for Resident-purchased equipment.
220-230 VOLT EQUIPMENT
All electrical equipment intended for use at 220-230 Volts, 60 Hz should generally not exceed a power consumption of 3,600 watts. Equipment must be fitted with either a Schuko plug (type F) or Europlug (type C). Any device with a metal base or body must be double insulated or properly grounded. Appliances intended for use in bathrooms must be double insulated and equipped with the correct plug; plugs will not be changed on equipment for safety reasons. All equipment must have been independently tested and approved by a recognized laboratory, such as Underwriters Laboratories (UL), ETL-SEMKO (ETL), DEMKO (D), NEMKO (N), FIMKO (FI), TUV, or VDE, typically indicated with a sticker or symbol on the appliance. For further information or assistance, contact the Resident Services Coordinator (See Directory).
110-120 VOLT EQUIPMENT
All equipment designed for 110-120 Volts, 60 Hz should generally not exceed a power consumption of 1,900 watts and must use a standard American plug (type A or type B). Devices with metal components must be double insulated or properly grounded. Equipment intended for bathroom use must also be double insulated and fitted with the correct plug, with plugs remaining unaltered for safety reasons. All equipment must be tested and approved by a recognized independent laboratory, such as Underwriters Laboratories (UL), ETL-SEMKO (ETL), Canadian Standards Association (CSA), TUV, or VDE, as indicated by a sticker or symbol on the device. Travel adapters and power converters are not suitable as permanent solutions, nor should they be used in bathrooms. For further information or assistance, contact the Resident Services Coordinator (See Directory).
ONBOARD TV STANDARDS
The World uses an IPTV distribution system in all Residences, offering standard and high-definition digital channels, an Electronic Program Guide, Personal Video Recorder, Video-on-Demand, and more. Residents require separate DVD/Blu-ray players or CD players for media playback. Availability and quality of content may vary by geographic region. Prior to purchasing or upgrading any electrical or electronic equipment, Residents should confirm specifications with the Resident Services Coordinator (see Directory). Multisystem-capable TV sets are preferred.
Custom Residence Custom Residence
SAFETY & MEDICAL INFORMATION
The safety and well-being of all Residents & Guests is The World’s highest priority. This section provides comprehensive guidance on safety protocols, emergency procedures, medical services, and onboard training to ensure preparedness at all times. Residents are encouraged to consult Housekeeping, the Medical Center, or any Staff member for assistance and to refer to the Directory for key contacts.
SAFETY OF RESIDENTS & GUESTS
International safety regulations require that all Residents & Guests participate in a pre-departure Safety Briefing prior to departure from the embarkation port, and thereafter every six months. Emergency drills are conducted at least once every three months, during which the general emergency alarm will be sounded and Crew will guide Residents & Guests to their assigned Muster Stations. Attendance is mandatory for Residents & Guests, while Crew drills, held weekly, do not require Resident or Guests participation. As always while on board, pay close attention to all announcements delivered by the Crew and over the public address system. Certain services will not be available during this time.
GENERAL EMERGENCY PROCEDURES
The general emergency alarm consists of seven short blasts followed by one long blast on the Ship’s public address system. Muster Stations are located on Deck 6 around The Plaza area. When Residents & Guests in their Residences hear this signal, they should gather warm clothing and essential medication before proceeding to their Muster Station; those away from their Residences should proceed directly to their Muster Station. Crew members will provide life jackets, blankets, and special life jackets for children as needed.
All accommodations feature at least two escape routes, clearly marked with lowlevel lighting and green directional signage. Housekeeping Attendants thoroughly search all areas to ensure safe evacuation. Residents & Guests should remain calm, follow directions, and avoid elevators. Detailed Muster Station information is posted on the entry door of each Residence. If smoke is in the area, Residents & Guests should remain low, cover their mouth and nose, and follow the low-level lighting strips and green directional signs. Assigned Crew will be positioned to assist. Listen carefully to announcements as they will provide important information. Do not use the elevators as it is possible to become trapped in the event of a power failure. Upon embarkation, notify a Housekeeping Attendant or contact the Reception Desk assistance to reach an assigned Muster Station.
FIRE SAFETY
Smoking and open flames are strictly prohibited in all Residences and most public areas. The only designated smoking area is the Cigar Club on Deck 5, equipped with ashtrays. Fire alarms should be treated seriously; upon discovering smoke or fire, Residents or Guests must immediately call for help and activate one of the red manual call points by breaking the glass and/or calling Emergency from any telephone on board. Call points are located throughout the Ship. Residences with kitchens are equipped with fire extinguishers, which must remain accessible at all times. Luggage or other items should not obstruct safety equipment or emergency escapes.
ONBOARD SMOKING POLICY
Smoking, including e-cigarettes, is only permitted in the Cigar Club on Deck 5. Smoking is strictly prohibited in all other public spaces, open decks, Residences, and balconies.
MEDICAL SERVICES
Medical services on The World are provided for a fee by the Medical department, directly supervised by the Staff Captain and, ultimately, the Captain. The Medical Center, located on Deck 4, is staffed by a full-time qualified physician and nurse. All medical personnel are fully licensed in general and emergency medicine and maintain advanced certifications, including ACLS and PALS, ensuring comprehensive care for all Residents & Guests. Residents should provide information about medical conditions, medications, and allergies to support timely and effective care. Communication procedures with shoreside consultants and hospitals are done in strict confidence in compliance with HIPAA guidelines. Medical information is transmitted securely among medical personnel.
The Medical Director oversees medical operations, advises Management, monitors global health developments, and collaborates closely with onboard Doctors and medical Staff. The World meets and exceeds CDC, USPHS Vessel Sanitation Program, and National Center for Environmental Health guidelines.
MEDICATION
Residents are strongly encouraged to bring sufficient quantities of prescription medication when embarking. While the Ship’s pharmacy maintains a broad inventory, certain medications may not be available in remote regions. Residents should notify the Medical Center in advance if they are likely to run out of regularly taken medication. Sending prescription medication to the Florida Office for forwarding to the Ship is strongly discouraged, as local Customs authorities often do not clear such shipments and freight forwarders often refuse them.
EMERGENCY HEALTHCARE & EVACUATION
Allianz, a leading international insurance provider, has agreed to offer short-term emergency healthcare insurance for purchase to Residents through its Worldwide Care program tailored for global business travelers. This plan is specifically designed to cover the worldwide emergency healthcare needs of Residents while they travel outside of their principal country of residence for up to 300 travel days within the year. Global Rescue is for emergency medical evacuation only and membership is included in Residents’ maintenance payments. Family and Friends of Residents have the option to enroll in Allianz Insurance and Global Rescue services at an additional cost; doing so is strongly suggested to provide added peace of mind while traveling aboard The World. Additional details can be found on Navigator in the Insurance page section.
MEDICAL CENTER FACILITIES & EQUIPMENT
The Medical Center is equipped with advanced emergency, trauma, and diagnostic equipment for adults and children, including cardiac monitors, defibrillators, infusion pumps, ventilators, portable oxygen, trauma immobilization supplies, wheelchairs, and comprehensive emergency kits. The facility also includes a laboratory, pharmacy, and X-ray capabilities. A complete list of onboard medical tests and equipment can be found on Navigator.
ONBOARD TRAINING
Emergency drills for Hospital and Stretcher teams occur weekly, with monthly specialized drills. Several certified Crew Members are trained to assist in medical emergencies. All Officers and Crew are SOLAS-required to complete STCW training,
which includes first-aid instruction. Officers and Crew receive ongoing training in CPR, transport of injured Residents, and the use of automated and manual defibrillators, ensuring preparedness for all medical emergencies.
Residents seeking more information about safety procedures, medical capabilities, or emergency services are encouraged to contact the Medical Director or Resident Services Coordinator (see Directory).
COMPLIANCE & ENVIRONMENTAL RESPONSIBILITY
The World voluntarily adheres to the Cruise Vessel Security and Safety Act (CVSSA) of 2010. In alignment with our commitment to reducing environmental impact, the Security & Safety Guide is provided to all Residents & Guests in an electronic format. Printed copies are available upon request. For assistance or to request a printed copy, please contact the Director of Security & Safety (see Directory).
For the most current information on onboard policies and procedures, please consult Navigator.
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