How to Avoid Getting Taken for a Ride When Hiring an Auto Transport Company
Auto moving companies in Canada have earned themselves a bad reputation for poor customer service, difficult communication, and worst of all hidden fees. Suspicion of dishonest auto transport carriers is rampant in the industry which is unfortunate since many of these auto moving companies offer exceptional service and are highly recommended by their clients. Therefore, how do you separate the good apples from the bad seeds? Here are a few tips on avoiding getting taken for a ride by unscrupulous auto-moving companies in Canada.
Know Who You are Dealing With There are two ways to book auto transport- directly through the carrier or via an auto broker. Many times, clients don’t even know which service they are using until it’s too late. Some auto transport brokers fail to advertise that they are third-party brokers. When you submit a quote request, that request is farmed out to the lowest bidder. You may have no idea what auto-moving company you’ve hired. Hiring an auto transport directly through the carrier lets you know what moving company will bear responsibility for shipping your vehicle. You’ll have an accessible point of contact and most importantly you can thoroughly research and familiarise yourself with the carrier before you sign the contract.
Read the Reviews Research the names of a few local auto transport companies in your area and then read what past clients have had to say about them. Negative reviews may not necessarily mean red flags, but what’s most important is what the reviewers are saying and how the moving company managed to handle the situation. Bad weather or other unforeseen circumstances, for example, can lead to unavoidable delays, causing inconvenience for the customer but are totally out of the carrier’s control. A string of complaints about hidden fees or vehicle damage may indicate potential problems.
Question Extremely Low Rates Everyone is looking to save a few bucks on their auto transport services. However, when something sounds a little too good to be true, it’s usually because it is. If you have assembled several quotes all coming in at around the same price and then have one significant outlier, you should dig deep into the fine print before agreeing to the service. Some auto moving companies deliberately undercut competitors by offering unreasonably low rates only to turn it around later on the customer by holding cars hostage until these “additional” fees are paid.
Don’t Skip the Inspection Before your car sets off, insist on an inspection of your vehicle. Do an inspection tour with the carrier to document any existing damage while taking note of the odometer. It’s also a good idea to take lots of pictures. Keep everything together in a safe place so you have the images and tour noting’s ready in the event you find any loss or damage when the vehicle is delivered back to you. When the car is delivered, do repeat the inspection process before you sign and pay the bill.
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