Don’t you want to choose who provides your care?

Sam Hackett from Happiest at Home looks at empowering clients with choice to achieve better outcomes from care provision.

Many care companies are struggling to find staff in the UK. We hear weekly about the Care Crisis. This can cause huge problems for those looking for care. To a certain extent, people need to accept whoever is sent to their home – whether they like them or not! We hear stories of strangers turning up for calls, and we cannot understand how this would keep a client ‘safe’ and ‘cared for’.

Happiest at Home work differently, and consequently have many carers on their books ready to provide bespoke care for clients. They like to involve their clients as much as possible in choosing the right carer for them.

The team involve you in choosing the right carer for you or your loved one right from the off-set. They begin by having a very in-depth conversation with you, the more detail you give about needs and preferences, the better the match they can make for you with a fabulous carer. This can be by phone or a video call, whichever you prefer. Their client team is experienced in asking the right questions and guiding the conversation so that they find out the pertinent information.

In the next step they send you a profile of a suggested carer. They match them based on their experience, personality, hobbies, availability and location, trying to find someone who you will gel with straight away, someone who will fit around your life. The profile has a photograph of them, some information about their life, circumstances and hobbies, as well as their relevant experience.

If you wish, Happiest at Home then arrange a meet and greet, so you can meet the carer, have a cuppa with them and discuss face to face exactly what you would like from them in terms of care, companionship, household help and anything else you require. This is either at your home, or a mutually convenient location such as a coffee shop. You can spend time chatting and getting to know each other.

If you get along well, and this is often the case, then they arrange a start date. You have at that point got a regular, dedicated carer, someone who will be around to help you out, to monitor your welfare and health, and to make sure you get the most enjoyment out of your life as possible. Happiest at Home then ensure all paperwork is in place (including DBS and insurance), and schedule all the care calls. They even provide an app which the carers use to tag in and out of all calls which allows them to accurately invoice for the care given based on GPS tracking. Ha

It can be daunting trying to find reliable home care providers for your loved ones. However, you can count on Happiest at Home to provide you with exceptional care services. They take pride in matching you to the perfect carer who meets your exact requirements and ensures that you receive prompt and reliable care every time. Their great value services – where you pay less, and their carers receive more – add to the reasons why they are the best choice for home care. Let them help you and your loved ones today.