ABE annual report 2019

Accrediting work-based training for KBZ Bank in Myanmar

KBZ Bank is Myanmar’s largest privately-owned bank. It improves the quality of life in Myanmar through promoting full financial inclusion. KBZ employs 18,000 staff and 40,000 authorised agents who are supporting the roll-out of the innovative KBZ Pay digital banking and payment model.

External validation of in-house training programmes through the ABE Endorsed quality assurance model made sure that staff were correctly assessed and are competent in the tasks they perform. Evaluation of the programme indicated that the ABE quality model and credential provided a clear differentiator for employees; it supported staff retention, increased engagement in professional development and generated better performance.